Gianna Suites

Greece , Santorini
FIRA, Thira Town
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45 reviews shown

8/10

Excellent

21 Sep 2021

Jae

Good location, kind staff, but otherwise...

Very accommodating hotel staff but the room was smallish and the bathroom had no where to store anything. The balcony from our room was noisy as other guests were talking in the parking lot. The location is good, Thira is within walking distance albeit uphill. Breakfast was seriously lacking: canned fruit cocktail? Really?

Partner

10/10

Exceptional

04 Dec 2019

Verified traveler

Great place, beautiful views and excellent facilities.

Leisure Partner

10/10

Exceptional

02 Oct 2018

Stacy

Great spot to rest your head

The hotel was perfect walking distance into town. We need a place to just rest our head in between days. This is a great central spot. If you’re looking for a clean hotel to just stay at this will be it. If you are looking for a more romantic spot with cliff views this would not be the one.

Partner

8/10

Excellent

25 Jul 2016

George

Clean and new with great room facilities

Spacious room and bathroom.
Had everything we needed. Completely renovated.
Only problem was the wifi kept dropping out especially when we relied on it.

8/10

Excellent

22 Jul 2016

Tom

Great staff good hotel

Loved Gianna suites in a lot of ways and Dina on reception was fantastic. She made our stay as she was very knowledgable and friendly.

Bar prices extortionate as 8 euros for a bottle of beer and the pool is fairly small and picture on hotels.com is deceiving

Also hard to find Gianna suites as no sign posts or directions after you get off the bus from the Airport

Has the potential to be one of the best hotels in Thira

Partner

4/10

Poor

28 Jun 2016

Adly

So bad stay

It was so bad bed is so bad electricity was always don't work

Family

2/10

Poor

23 Sep 2015

Worst hotel ever

So we were suppose to check in at 12:30am. We told expedia and the hotel two times and they said it wasnt a problem. When we got there in the middle of the night there was no one to check us in and they put a note for us and another guest that our key is outside the room. We searched for the key everywhere for two hours in the middle of the night. Two houra later while we were starving and had no key the other guest got in touch with the hotel and a half an hour later someone came and let us in. Worst hotel every. Worst bathrooms and towels. Worst customer service. Do not waste your money!!!!

2/10

Poor

05 Oct 2014

Kyle

RUINED OUR HOLIDAY

It is difficult to know where to start with this review because unfortunately there are so many things that were wrong with Gianna Villa that staying there completely tainted our experience of the beautiful island of Santorini.

- It is IMPOSSIBLE to find: (the taxi driver laughed at us trying to find it with a map on our own)
- The staff are rude and completely disinterested in running a hotel: they were never at reception and appeared angry if anyone ever requested their attention. AND they steal money-see below
- The beds were like rocks, every morning we woke up in pain
- The breakfast was pitiful, cheap and bland.
- Wifi didn't work in the rooms and barely worked at reception.
- the towels were bleach stained

3 other groups of people had similar problems to us, and one person had called the POLICE the day before we arrived, because they would not let her leave!

Probably most important to note is that THEY ARE CROOKS. My brother requested to move rooms because they got a twin instead of the double room booked. The staff told them they were wrong and couldn't change rooms, my brother then asked for a refund for the next 3 nights which they agreed to. He booked another hotel (Panorama - which is amazing!). They went to check out the next day and the staff told them they had never agreed to a refund (LIED) and the full amount had already been charged to his credit card. After much debate they agreed to pay him, which they said would take 3-4 days, 3 weeks later still no $

4/10

Poor

29 Sep 2014

Not a Starred Hotel

The cost is too high for amenities and location. But considering that other good hotels were all booked, this was the nearest option to Fira - over 1.5kms.

Family

2/10

Poor

22 Sep 2014

Verified traveler

No view of caldera old hotel

We were completely deceived by this hotel and the way they represent themselves on line. First they are NOT on the caldera and do not have any view of the sunset as advertised. The rooms looked nothing like photos. Our room was very old and dated. We booked a double room and got 3 single beds. The towels were so hard we could not use them. Front desk service if they are ever there is the most rude people I have ever met. The beds are hoard the location is 15 min from town in an old neighborhood. Dogs barking chicken howling. Views were of the tops of old roofs and and dirt hill noting at all to look at. No mini bar not even breakfast as they claim. Do not waste your $ you will be sorry!!!

Partner

2/10

Poor

22 Sep 2014

Verified traveler

Disgusting hotel and service

Our room looked nothing like the photos on the site. We we're put in a separate building with no lighting at all at night and we had to walk in the dark. Our double room had 4 single beds that were old and bright orange walls. Ac did not work. Towels were like sand paper, front desk girl is rude as anything and the guy there is no better. No one was ever at the desk we would find them back in a kitchen smoking. One of our rooms had no hot water the entire stay. Breakfast they advertise does not exist you have to pay to go out for breakfast. We thought we would be on the caldera with breathtaking views. We weren't we were on the other side and had view of the roofs of buildings

2/10

Poor

22 Sep 2014

Verified traveler

Do Not Book bad hotel and service

I can't begin to describe the issues we had. Not on the caldera nor sunset view. Our rooms looked nothing like the photos they were old and dated furniture hard beds, we never had hot water for showers.breakfast is nothing hard boil egg cereal and discussing juice. We ended up have to buy breakfast in town. A good 20 min to city center and top of Caldera. The stag is beyond rude and in no way helpful. The website photos are deceiving you DO NOT get rooms that look like the photos. Buyer beware you will be extremely disappointed

Family

2/10

Poor

21 Sep 2014

Sue

Horrible location rude service

DO NOT book this hotel everyone there hated the experience, were asking for refunds and complaining about everything. They advertise themselves as being on the caldera which they are not!!! They are on the other side of it with NO sunset view. The view is over the roof of old buildings with the ocean in the back ground. a good 15-20 min walk to the top of the caldera. You must walk down an ugly road past dumpsters and old buildings. The breakfast is horrible and doesn't exist People were buying there own breakfast. Every day was the same old yuck boiled eggs, dry cereal, Swiss cheese and horrible cheap ham. juice it was tang out of a can. All of our room reservations we're screwed up non of us got the rooms we booked. One booked a suite with a jacuzzi there was NO jacuzzi. Double rooms had 3 and 4 single beds in them and they were furnished like old dormitory rooms. The photos on the website are deceiving. Only a few rooms in the hotel look this the photos all others are old dated furniture. Hard beds, bright horrible paint on the walls 2 rooms never had hot water for entire stay. The young girl who works the front desk is beyond rudeness so is the guy horrible attitudes. don't respond to emails!!!! They sit in back room and smoke all day stinking up the lobby. They don't even work. You will waste your $$ staying here and an awful experience. Spend a bit more and actually stay on the caldera. Use Nonis apartments or aroma suites.

Family

10/10

Exceptional

03 Sep 2014

Jesse

Modern simplicity

Gianna Villa is run by the owner, her son and a cousin... They do a great job for such a small workforce. They were helpful and I could not have asked for more.

2/10

Poor

13 Aug 2014

Ray

Terrible and dishonest hotel - DO NOT STAY

Gianna Villa hotel is absolutely horrible. Despite having paid reservations, we arrived at the hotel at the check in time only for them to tell us that they do not have any rooms available. We had even called an hour prior to reaching the hotel for a confirmation. To top it off, they went to extreme lengths to try and hide this from us. Worst experience ever!

2/10

Poor

09 Aug 2014

Darren

Worst hotel experience eer

If you stay here there is a good chance they will move you to a run down hotel down the street and tell that there is something wrong with the room. The staff will blatantly lie to your face. We were told there was a plumbing issue and it would be fixed the next day. The next day it was still not fixed and when I asked to just see the room for one moment they panicked and told me no. It was clear that they had overbooked us and there were others staying in the room. We eventually did get into the room we had booked months in advance. However, the staff remained rude, unfriendly, and completely unhelpful. I highly recommend avoiding this hotel as it will for sure put a damper on your vacation as it did ours.

2/10

Poor

09 Aug 2014

Darren

Worst hotel experience of our entire trip.

If you stay here there is a good chance they will move you to a crummy hotel down the street and tell that there is something wrong with the room. The staff will blatantly lie to your face. We were told there was a plumbing issue and it would be fixed the next day. The next day it was still not fixed and when I asked to just see the room for one moment they panicked and told me no. It was clear that they had overbooked us and there were others staying in the room. We eventually did get into the room we had booked months in advance. However, the staff remained rude, unfriendly, and completely unhelpful. I highly recommend avoiding this hotel as it will for sure put a damper on your vacation as it did ours.

2/10

Poor

21 Jun 2014

Sara

4 stars?? According to which standards?? :/

Hotel was not what was advertised AT ALL. Room was very small with extremely uncomfortable beds and a very small washrooms. Had we not paid so much for the room we wouldn't have been so disappointed. Pool practically overlooked a junkyard (no view of the Caldera) Was worth the price of a hostel... Not the amount of a 4 star. We paid roughly 600$ for 3 nights - never again.

10/10

Exceptional

06 Sep 2013

Travelsinstyle

An excellent budget hotel

We stayed here in August 2013. At first we were shocked on arriving as we were expecting four star as Hotels.com and expedia had said. Its not a four star hotel, but it is a fantastically cheap, very clean hotel. The room was cleaned spotlessly each day and new towels given - toiletries aren't provided. There is A/C -which you will need - a large fridge, TV and space for your clothes. Bed was OK. Our shower was a freestanding space in the corner of the bathroom - no bathtub and makes your bathroom into a bit of a wetroom. This was fine as it was so hot it dried out so quickly. Our room was on the ground floor, I think the rooms are all different and the nicer ones on the top floor. Location is great, a 15 minute walk in heat into Fira through lovely alleyways. Quiet location, no masses of tourists outside your window - just the donkeys going past every morning and evening which was lovely. The swimming pool is lovely, used it every day. In late afternoon it is in shade though from the building. I don't see a tennis court and a playground on site. The people who run this hotel were very friendly and kind. I would contact them and ask to be picked up from the airport as we were dropped off ten minutes away by a taxi driver. If you are on a budget like we were, then I would certainly recommend - we had a great time here once we realised it wasn't 4 star and we hadn’t paid 4 star prices!

Family

4/10

Poor

26 Aug 2013

Verified traveler

Really bad

Horrible! The staff barely understood what I was asking. They were never at the front desk even though the information says 24hr front desk service.

6/10

Pleasant

31 Jul 2013

Verified traveler

Just an average room in Fira

The location on map was not correct. The reception of the hotel doesn't look like one, more like a mini bar, and the receptionist was not there when we arrived so we kept looking for the entrance to it. He wasn't there when we wanted to check out neither, so we had to leave our key to a maid instead since we would miss our boat.
It was clean but our shower was clogged. The water kept changing from scorching hot to icy cold and at some point it didn't run at all for a few minutes.
We just needed it to sleep though and the location of it was perfect.

4/10

Poor

04 Jun 2013

Veronica

Can't recommend!!

Rooms have no view at all. Pictures that make you think you are going to see the ocean from there, don't believe in them. Flyes were everywere in this hotel.

8/10

Excellent

24 May 2013

Verified traveler

Great value for money

Very Friendly and helpful staff, close to centre of town and has the most amazing shower. Breakfast doesn't have a lot of selection but as it was so cheap it didn't matter

10/10

Exceptional

10 Jun 2012

Ovidiu G

Gianna Villa in Santorini.

The villa is situated in Thyra with easy access from the bus station. The rooms are large and very clean. I really loved the swimming pool. There is a nice view of the see from there.

10/10

Exceptional

28 Sep 2025

Martina

Ausgesprochen freundliches Personal auch die Auswahl beim Frühstück fanden wir toll! Sehr schöne Zimmer, sind geschmackvoll gestaltet und sehr sauber. Empfehlen wir!

Leisure Friends

6/10

Pleasant

02 Oct 2022

Verified traveler

Skulle varit en frukostbuffé, vilket bara var en enkel frukost.
Frukost personal var inte speciellt trevliga och tillmötesgående. Kunde ingen engelska.
Men vi var där I slutet på september.

Friends_and_family Friends

8/10

Excellent

08 Sep 2020

Manni

Sehr freundliches Personal und hilfsbereit. Zimmer war sehr schön und sauber. Jacuzzi Blick aufs Meer und teile der Stadt, nur zur falschen Richtung um die atemberaubende Sicht auf Fira sehen zu können.

Leisure Partner

10/10

Exceptional

10 Aug 2020

Ioannis

Όμορφα

Όλα ήταν τέλεια και η κοπέλα στην ρεσεψιόν πολύ εξυπηρετική !!

Partner

10/10

Exceptional

05 Jun 2018

Giuseppe

Tutto bene

Partner

10/10

Exceptional

28 Aug 2017

STEFANIA

MERAVIGLIOSO

PERSONALE CORDIALE,LA STANZA N 104 MERAVIGLIOSA CON TERRAZZINO CON AFFACCIO SUL PANORAMA SUL MARE E SULLa PISCINA DELL HOTEL

10/10

Exceptional

29 May 2017

CYNTHIA

Limpio, de fácil acceso, personal amable

Fue una estancia muy grata. El personal muy atento, amable, siempre dando seguimiento a nuestras necesidades. Solo un comentario y cómo punto de oportunidad, no hay agua caliente todo el tiempo. Les tienes que pedir que prendan su sistema de calefacción de agua. Pero de ahí en fuera el hotel está prácticamente remodelado, por lo que las habitaciones son nuevas. Muy cómodas y muy limpio.

Family

2/10

Poor

29 Aug 2016

Verified traveler

Prenotazione con brutta sorpresa!

Una vera fregatura! Hotel molto carino e accessoriato. Unico grosso problema. Appena arrivato mi è stato detto che c'erano problemi con la mia prenotazione e che dovevo essere spostato in un altro hotel, a 2 passi a detta loro, tanto che per il trasferimento c'è stato bisogno del pulmino, e che alla fine non era affatto come quello per cui avevo prenotato. Il tutto col sorriso in faccia come se fosse un vantaggio, visto che nell'altro hotel mi avrebbero dato una suite! -.- Una bella suite con un bagno in cui non ci si stava in 2 e una bellissima tendina in plastica per la doccia! Orribile! Grossa fregatura! Avrei dato 5 stelle se solo avessi pernottato in quest'hotel, ma vista la sorpresa all'arrivo, valuto male male male.

Partner

10/10

Exceptional

23 Aug 2016

Yves

Très bon hôtel

2/3 jours pour visiter Athènes

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10/10

Exceptional

07 Apr 2016

Verified traveler

Excelentes anfitriones. Muy buena ubicación. Muy cerca del centro de Fira.

Partner

8/10

Excellent

06 Oct 2014

Kjeldsen

søde og imødekommende mennesker

Dejligt hotel med små men rene og pæne værelser. Ligger så man kan gå til Fira centrum på 10 min. Et dejligt sted at trække sig tilbage når man har været i turistmylderet i centrum. Personalet er søde og imødekommende.

Partner

2/10

Poor

26 Sep 2014

Nadine lesigneux

Accueil déplorable, chambre très sombre et peu acc

Très mauvaise

2/10

Poor

22 Sep 2014

John

Slechte hotel ervaring

Dit is geen 4 sterren hotel, maar een 2 sterren budget hotel.
- Geen Engels sprekende staf
- Geen continental breakfast (geen fruit, geen yoghurt, geen bruin brood, maar wel oude eieren, wit brood, kaas, ham, koffie en thee)
- Geen warm water 's avonds. Als de zon onder is, is er geen zonne-energie om de boiler te verwarmen
- Personeel rook overal, ook in de ontbijt keuken
- Slechte wifi verbinding (wordt telkens verbroken)

2/10

Poor

20 Sep 2014

John

Worst hotel experience in Greece

This is not a 4 stars hotel, but a 2 stars budget hotel.
- No English speaking staff
- No Continental Breakfast (no fruit, no yoghurt, no dark bread). Only old eggs, white bread, chees, ham, jam, coffee, thee)
- No hot water in the evening (after sun down, there is no sun-energy for the boiler to heating water)
- Staff smokes everywhere (also in the breakfast kitchen)
- Bad wifi connection (regurarly broken)
- Bad value for money

6/10

Pleasant

09 Jun 2014

Jonas

Good

普通でした。

Partner

4/10

Poor

19 Aug 2013

Verified traveler

La Grecia

non è possibile classificare questo hotel 4 stelle, 3 sono già tante

10/10

Exceptional

25 Jun 2013

Aleix

Tranquilo

Me parecio muy correcto, la verdad, los dueños muy amables. Nos llevaron por la noche al aeropuerto sin problemas, limpieza cada día y el hotel esta muy bien.

Partner

2/10

Poor

28 Sep 2012

Lucasdakar

Nicht empfehlenswert

Es gab keinen Service wie beschrieben. Rezeption kaum besetzt. Das gebuchte Zimmer wurde nicht zu verfügung gestellt, es war ein Hinterhofzimmer mit Wäsche vor dem Fenster. Die Fensterläden waren vor dem dem Fester mit einem Seil verknotet, dadurch kam kein Licht ins Zimmer. Die Dusche war auf 60x60 angelegt, die Brause hing auf in Kniehöhe , kein Druck auf der Leitung, Duschen war unmöglich.
Für ein 4 Sterne Hotel waren die Handtücher eine Katastophe, es waren keine Handtücher sonder Lappen.Bei der Ankunft im Hotel 19.45 Uhr musste der Besitzer telefonisch herbeigerufen werden.
Bei Frühstück, war Kaffee gestreckt, Saft war auch mit Wasser gestreckt, für das warme Toast gab es keine Gabel. Man merkte das dieses Hotel wirtschaftlich am Rande steht, es war alles nur in abgezählter Form vorhanden. Das Hotel hat den Charakter einer Griechischen Jugendherberge aber keiner 4 Sterne Villa, selbst wenn man den landesüblichen einen Stern abzieht. Dadurch das Nachts das Hotel nicht besetzt war konnten die restlichen jungen Party Gäste die Nacht zum Tag machen. Das Haus ist sein Geld nicht wert.

2/10

Poor

20 Aug 2012

Verified traveler

decepcionante

No recomendaria este hotel ni a mi peor enemigo,es un hotel catalogado de 4 estrellas y no llega ni a ser una pension, realmente las fotosdel hotel no se parecena la realidad.
A parte el trato de los propietarios muy desagradable.

8/10

Excellent

26 Jun 2012

Verified traveler

Fint hotell, men det låg lite långt ifrån centrum om man har småbarn. Ingen möjlighet till middag eller att köpa dryck på hotellet. Vi stannade bara en natt för att passa flygtid så därför var det helt okej.

Family

4/10

Poor

08 Jun 2012

Verified traveler

Bratte bakker.

Hotellet har en svert dårlig beliggenht,bratte bakker. Rent og pent. Hotellet har fire stjerner, det er ikke fortjent