JW Marriott Phuket Resort & Spa

Thailand , Phuket
Phuket, 231 Moo 3 Mai Khao, Talang, 231
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100 reviews shown

10/10

Exceptional

22 Feb 2026

Albert

Returning to the JW Marriott after 15 years (2011, 2026) exceeded all expectations in terms of amenities, professional staff, great food, excellent gym, skilled massage therapists, awesome room, well-maintained pools, and beach access. Highly recommended. Thank you Marriott!

Partner

10/10

Exceptional

30 Jan 2026

marlene

Gorgeous grounds. Very lovely staff.

Friends_and_family Family

6/10

Pleasant

21 Jan 2026

Denisse

The beds where horrible, for the beautiful facility and cost I was shocked

Business Friends

10/10

Exceptional

18 Jan 2026

Andrew

Everything was perfect … highly recommended !!!

Leisure Family

10/10

Exceptional

15 Jan 2026

Amin

Yes

Partner

10/10

Exceptional

22 Dec 2025

BRIDGETTE

The JW Marriott Resort was absolutely breathtaking. The property is massive, with so many areas and restaurants that I didn’t even get a chance to experience everything due to time constraints. I stayed for a week in December, and the Christmas decorations throughout the resort added such a magical, festive touch—it truly elevated the entire atmosphere.

From the moment my car arrived at the hotel, I was completely speechless. There was this overwhelming feeling of awe that’s honestly hard to put into words. It was one of those moments where you just feel how special a place is.

My room exceeded all expectations. I stayed in a deluxe cabin, and it was incredibly spacious and beautifully designed. The bathroom opened into the bedroom, which made the room feel even more luxurious and open—just stunning.

The staff truly made this experience unforgettable. A very special shout-out to OY at the concierge desk, who planned my tours and went above and beyond to make sure my vacation was seamless and memorable. She genuinely took care of me. The front desk team and the JW Café staff were also exceptional—warm, professional, and attentive at every interaction.

Another huge shout-out goes to the team at Ginja Restaurant. If you’re traveling solo and craving amazing Thai food, this is a must-visit. The staff makes you feel right at home, and the food is outstanding. And Benihana—hands down the best steak I’ve ever had.

You absolutely cannot visit Thailand without experiencing the sp

Leisure Self

10/10

Exceptional

20 Dec 2025

Michele

Yes

Partner

10/10

Exceptional

04 Dec 2025

Amit

The best stay anywhere ever for us! JW has raised the bar.

Partner

8/10

Excellent

02 Dec 2025

Elizabeth

Clean room. Friendly staff. Delicious breakfast.

10/10

Exceptional

01 Dec 2025

HONGYING

Ever

10/10

Exceptional

30 Nov 2025

Siddharth

Everything about the stay was amazing. The rooms were spotless, all the restaurants serve great food, beach was prestine and staff were very polite. I would highly recommend this place for a relaxing vacation.

Leisure Friends

10/10

Exceptional

28 Nov 2025

Audrey

You feel welcome and pampered from the time you get your welcome drink at check in and they arrange for a take you to the airport. Lovely room with plenty of jw marriott’s well known amenities. The property has lush tropical gardens to walk through, you can visit the sea turtles, dine at very good restaurants. We enjoyed Ginja Taste and Cucina. Every staff member was welcoming and went out of their way to make sure you have a wonderful experience. Fabulous buffet with so many tropical fruit choices, french butter, honey from the honeycomb, asian and western choices. Lots of activities. The acquatic tai chi class was wonderful. The wide variety of pools including the adults only pool was very much appreciated.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Aqeel

From the moment we arrived we had an amazing time. We were treated so well by all members of staff and all staff were polite and friendly and someone was always there to help with whatever we needed. The restaurants offered great food options and the breakfast had so much variety and everything was delicious. There were 2 pool, both were great and the gym and sauna were high class. They even had a free shuttle every 15mins taking you to the local small village with a few shops and restaurants and offered a shuttle to Phuket town and Patong beach for a fee. They remembered it was an our anniversary celebration and gave my wife a crocheted rose and left a nice display on our bed. Overall cannot fault the hotel, it was a wonderful experience and I couldn’t recommend the hotel more.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Ufunsho

You must stay at this facility. It is an experience you must have… the views, service, breakfast, and the beautiful Thai people.

10/10

Exceptional

05 Nov 2025

Taylor

Great hotel with every amenity you can think of.
Spa and restaurants and awesome. The pools are stunning. Just fantastic.

10/10

Exceptional

01 Nov 2025

Taylor

Amazing resort hotel in Phuket. The staff, restaurants,
Spa,
Po

10/10

Exceptional

29 Oct 2025

Ashish

The place is a city in itself. Rooms are fabulous and well planned is the resort. You can stay here for days without even stepping out. Excellent in all respects.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

eric

10/10

Exceptional

12 Oct 2025

Richard

Lovely hotel with great service

Partner

10/10

Exceptional

10 Oct 2025

Torrance Ina Hobson

Absolutely enjoyed our stay; everything was worth it, and they definitely maintained a 5-star hotel standard, including very friendly staff. Everything, like the stores and restaurants, was nearby, and especially the beach and the elephants by the beach were such a healing experience that was much needed. We will definitely be back!

Leisure Friends

10/10

Exceptional

29 Sep 2025

Johnny

The property is vast, and its rooms are big. It's terrific that there is an adult section only for the pool, and kids have a special pool for a lot of fun. Breakfast is a wonderful treat. There is enough variety, but the quality is good. And there are many organised activities which one can do.

Leisure

10/10

Exceptional

28 Sep 2025

Susan

Incredible buffet. Super nice staff. Fantastic pool

Leisure Family

10/10

Exceptional

23 Sep 2025

Maria

I loved everything about this hotel!! I highly recommend it

Leisure

10/10

Exceptional

23 Sep 2025

Richard

We had a fantastic stay. Beautiful hotel, relaxing and great service from all staff.

Partner

6/10

Pleasant

07 Sep 2025

Rebekah

Bathroom floor was fifty.
Bed was lumpy and very uncomfortable
Staff were absolutely beautiful

Leisure Partner

10/10

Exceptional

01 Sep 2025

Sanjay

This review is for the amazing staff at the Marriott. While the property itself is beautiful and serene, the team's exceptional care and personal touches made our anniversary celebration unforgettable.

They showed incredible empathy and support when we had to leave early due to a family emergency. A special thanks to Hitesh Khantnani and the Marriot team for the kindness. We had such a wonderful and memorable experience that we're already returning for another vacation soon.

Leisure Family

10/10

Exceptional

25 Jul 2025

Towan Edward

Good experience

10/10

Exceptional

23 Jul 2025

Atasha

Beautiful property and excellent staff. The buffet and Benny Hannah was extremely overpriced and NOT worth it. The food from the local restaurants outside were more economical and tasted amazing

Leisure Partner

6/10

Pleasant

14 Jul 2025

Ralph

Hotel itself is good, but Fouquet is an island not a city, so it is about as far from the city.As you can possibly be , it's almost an hour's drive and your basically out in the jungle

10/10

Exceptional

12 Jun 2025

Chris

Awesome everything from check in to check out.

Leisure Family

10/10

Exceptional

05 Jun 2025

Leslie

Big, beautiful property. Chose it for its proximity to the airport for only 1 night and wish we had spent at least a week there! Drinks and food were delicious at the M beach grill. We got the bbq platter for 2 and it could easily feed 4. Very good value for the money. Drinks weren’t watered down as we had experienced in other hotels we stayed at during our trip. The staff was friendly and helpful. We’ll definitely be back!

Leisure Partner

10/10

Exceptional

05 Jun 2025

Ayana

Tranquil

Leisure Family

10/10

Exceptional

20 May 2025

Zari

Excellent

Leisure Partner

10/10

Exceptional

20 May 2025

TING FUNG DAVID

Great experience and great service!!

Leisure Partner

10/10

Exceptional

15 May 2025

Stacey

An amazing experience will definitely book again

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Adrian

Exceptional and very high standards

Exceptional! The standard at the hotel is excellent, staff so attentive. Pricing good too at bars and reasonable at restaurants. The housekeeping was faultless! Beautiful gardens and watch out for the elephant on beach / resort everyday around 5:30. The kids slide in the main pool is brilliant.

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Matthew

Nice property, friendly staff and good food & drinks. Housekeeping was amazing.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Matthew

Nice property and very clean. House keeping did an excellent job cleaning the rooms.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Zaheer

We loved the hotel! The breakfasts were delicious!

8/10

Excellent

03 Apr 2025

John

We loved the location at the top end of the island - on a great beach well away from the craziness of the lower two thirds of the island.

The food was overall very good - especially the a la carte options. Italian was great and of course the Thai was also good. Marriott always excels in the dining area.

Pool was excellent, steps from the beach. Visiting pet elephant was good value.

Pool table was great - but it meant having to listen to the not so great live band. Instead of hits from the seventies, a high quality Thai musician playing Thai instruments or a guitarist playing acoustically would have been so much nicer and classier.

Our only real complaint about this hotel as a family would be that the bathroom design is insane and not private at all. The shutters opening on the room did not fully close and the lack of glass in this area and shutters on the door meant that everything in the bathroom was partially visible and fully audible.

We couldn’t for the life of us figure out who this open design benefits - perhaps a solo traveller wishing to open the shutters during a bath? Weird - if you and your family like your privacy you might want to book somewhere else.

Leisure Family

10/10

Exceptional

30 Mar 2025

casey

Great

10/10

Exceptional

19 Mar 2025

Sheila

Gorgeous!

Leisure Friends

8/10

Excellent

04 Mar 2025

Monica

Resort is in need of a refurbishment. It is not 5* quality.
Staff are friendly.

Leisure

10/10

Exceptional

02 Mar 2025

Lesley

This property is stunning-the landscaping and interior design is exceptional. The grounds are gorgeous and rooms take advantage of that. Honestly it is one of the more beautiful properties I’ve ever seen. The rooms are spacious and comfortable and a delight to relax in. There are 3 pools to choose from with plenty of seating. The resorts in this area are kept unobtrusive to the beach so there is just a long stretch of walkable beach front. You can walk to close by ‘village’ dining or other resorts. You are more out of the way geographically so its very quiet and peaceful. People we spoke to come back there year after year for weeks at a time and love it. The staff is amazing. I would definitely stay there again

Leisure Partner

10/10

Exceptional

14 Feb 2025

Rajesh

Amazing property with fun activities for kids and a very clean and safe beach with few free water sports activities.
We were 4 families and it was lot of fun with kayaking, swimming along with yummy breakfast and very delicious Indian restaurant.
The chef Atul was our saviour in the restaurant 😀

Leisure Family

10/10

Exceptional

14 Feb 2025

James R

The property was great! On thing that was terrible was our flight brought us in early and we had to wait 5 hours to check in. After long flight and paying so much for accommodations they could have tried better to get us a room sooner!

Leisure Partner

10/10

Exceptional

03 Jan 2025

Nathaly

Nice selection of restaurants, clean and big rooms , staff very professional.

10/10

Exceptional

30 Dec 2024

Jonathan

Fantastic location great facilities in pretty unspoilt area. Great service and friendly staff.

Leisure Family

8/10

Excellent

29 Dec 2024

Paul

Great staff but because of holiday season, it was very crowded at the hotel.

8/10

Excellent

28 Dec 2024

ken

I have been here multiple times in the past, the staffs and services are as good as before

However, my room's air conditioning isn't working well and it's very hot.

The manager and staffs are very nice and they tried their best to change to another room for us, but the air con is still not super cool so end up they gave us 3 extra fans

I would like to come again if they upgrade the air con, that could be a show stopper for next visit

Other than that this is the best hotel

Leisure Family_with_children

10/10

Exceptional

19 Dec 2024

Marc

An excellent hotel for families, will brilliant food options, exceptional staff, great kids’ club and a particular highlight was the wonderful body boarding in the afternoons in the hotel beach’s sea. Also there are some nice external restaurants and shops in walkable distance.

Leisure Family

8/10

Excellent

11 Dec 2024

William

Nice property, a little old but rooms were big and it was well maintained. A little big for my taste, many guests and some noise but overall a nice place. I think there are better deals for the money however.

10/10

Exceptional

14 Nov 2024

Gina

Amazing resort and service

Leisure Family

8/10

Excellent

03 Nov 2024

Verified traveler

Hotel condition is bit disappointing for a JW brand. Good kids club activities.

Friends_and_family Family

10/10

Exceptional

28 Oct 2024

Avtar

Exceptionally nice cooperative staff.
Limited walkable beach area

Leisure Family

10/10

Exceptional

19 Oct 2024

Rajesh

This was a fantastic property. We had planned to do so much during our visit to Phuket. But the property was so great, we ended up doing ‘nothing’ for one day. The staff took care of us with everything we needed.

The breakfast selection was amazing (almost to the point of overwhelming - in a good way..) The beach was amazing. It was a great place if you want some peace and quiet and relax.

Leisure Partner

8/10

Excellent

16 Oct 2024

Esra

Amazing

Everything is amazing, we love it.

Friends_and_family Family

8/10

Excellent

05 Oct 2024

Gilla

Close to the airport.
Staff was very kind.
Food was delicious.

10/10

Exceptional

04 Oct 2024

William

Staff is best worldwide
Landscape is magnificent
All hardscape wonderful
Food and dining choices A

Less satisfied? Very minor, only 1 - room service food below standard and incomplete order delivery.

Overal 5 stars and thank you so much

10/10

Exceptional

21 Sep 2024

Talhata Dayang Norasmah

overall our stay was marvellous, the food, the service, the place...was amazing!!

Leisure Family

8/10

Excellent

21 Sep 2024

Jessica

This property was okay. It was terrible weather (which I don’t blame the hotel for at all). But the beach had rubbish washed up on the shore and the undercover areas were all slippery as they didn’t have great drainage from the rain. It wasn’t a 5 star hotel experience. I get it’s a developing country but I’ve had better hotel experiences in Vietnam for example. I’m sure the pool area etc. would make up for any short comings had we had nice weather.

Leisure

10/10

Exceptional

19 Sep 2024

Rina

If you are looking for a place to have a good time, without the craziness of party crazy Phuket, but still want to join the party at your own pace and time, this is the place just 10 minutes away from the Airport and 40 minutes from old Phuket (most of it due to traffic), the facilities are well kept service was good as well as the food especially the Italian Restaurant, the stuff was extremely friendly and welcoming. do doubt one of the best part of our trip.

Leisure Family

10/10

Exceptional

13 Sep 2024

Sam

Fantastic hotel with fantastic staff. Definitely be staying when we come back to phuket

Leisure Partner

10/10

Exceptional

10 Sep 2024

Isaac

The staff was extremely helpful and very supportive ESPECIALLY ANITA at the front desk…MARRISA was very helpful on my departure!!

Leisure

10/10

Exceptional

29 Aug 2024

Kar Yan Peggy

Impeccable level of service, well maintained rooms and facilities.

Leisure Family

4/10

Poor

29 Aug 2024

Luke

Staff were generally good, however we were approached multiple times by sales staff who attempted to book us in for a timeshare presentation

Leisure Family

2/10

Poor

25 Aug 2024

Shin Chul

The service and facilities at the JW did not match the brand's reputation. While it's understandable that the facilities may be outdated due to the age of the hotel, the shower drain was blocked, causing water to not drain properly. It wasn't fixed until after 2 AM, resulting in a terrible state for the bathroom and preventing us from getting any sleep until late into the night. No one offered an apology the following day. This experience was very disappointing.

Partner

10/10

Exceptional

23 Aug 2024

Sahar

Loved the staff, very accommodating and polit. The hotel surrounding is beautiful, love the whole experience

Leisure Family

10/10

Exceptional

15 Aug 2024

Susan

Everyone went up and beyond to make our trip memorable. Thank you

Leisure Partner

10/10

Exceptional

01 Aug 2024

Ahmed

موظفين رائعين

10/10

Exceptional

11 Jul 2024

Rose

The staff were absolutely amazing! Friendly, personal without being overbearing. Plenty of water at all times. amazing breakfasts and fabulous service always. The beach is very clean and quiet too.

Leisure Family_with_children

10/10

Exceptional

09 Jul 2024

Sarah

Excellent property and facilities!

Leisure Partner

10/10

Exceptional

07 Jul 2024

Sunanda

Perfect for a quiet getaway for couples... and also great for families with children.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Sheila

Hotel was beautiful, clean and friendly staff.

Leisure Family

8/10

Excellent

29 Jun 2024

Janice

Very dramatic, over done. No beach in the summer.

10/10

Exceptional

26 Jun 2024

Chad

W enjoyed ourselves!

Leisure Family

10/10

Exceptional

21 Jun 2024

Samar

Staff very welcoming and helpful

Leisure Partner

10/10

Exceptional

20 Jun 2024

Satpal

Hospitality
Dining
Spaciousness
All wonderful

Leisure Family

10/10

Exceptional

17 Jun 2024

Fantastic

Leisure Family

10/10

Exceptional

17 Jun 2024

Man Fai

We have a very good time here, my main purpose is to get some rests for both physical and spirit, which were well deserved through the excellent experience of the SPA!

Leisure Partner

10/10

Exceptional

14 Jun 2024

SABENA

Very beautiful and scenery and relaxing

Leisure Family

10/10

Exceptional

04 Jun 2024

Wouter

Loved the location and staff

Leisure Partner

10/10

Exceptional

03 Jun 2024

Michael

The hotel employees went out of their way to make a very enjoyable experience for us.

10/10

Exceptional

03 Jun 2024

alan

Great staff and excellent customer service and care !

Leisure Partner

10/10

Exceptional

31 May 2024

john

The resort. Was exceptional and the staff was attentive to our needs .it was a good experience. . We have stayed at other resorts but the Jw Marriott resort and spa was over the top excellent.

Business_and_leisure Family

10/10

Exceptional

27 May 2024

Grazia

Such a luxurious and relaxing holiday. Staff couldn't do enough for you. Loved it and will return.

Leisure Family

10/10

Exceptional

11 May 2024

Nelson

The property is wonderful

Leisure Family

10/10

Exceptional

24 Apr 2024

Charlie

Great resort very welcoming and friendly service, the facilities are first class and rightly so, I will be back and definitely recommend this resort to anyone

Leisure Partner

10/10

Exceptional

19 Apr 2024

Ricardo

Exceptional facilities coupled with a stellar job that made my stay that much more enjoyable!

Leisure Self

10/10

Exceptional

15 Mar 2024

Carrie

Total oasis 15 mins from the airport. One of the only swimmable beaches and it’s lovely, with gentle waves in the morning and tree swings overlooking the shore. Incredible deep adult pools, impeccable service, delicious food at every restaurant, family areas with games, walkable shopping area. Transferred from another hotel on the east side for this and so grateful we did. Fully recommend. Only thing I would’ve liked would’ve been loungers and service on the beach.

Leisure Friends

10/10

Exceptional

17 Jan 2024

Andrey

very comfortable, quiet, safe place to relax with a wonderful beach

Leisure Friends

6/10

Pleasant

11 Jan 2024

Average

Overall would not go again
Difficult to get space near the pool without waking up super-early or breakfast in the main restaurant
Good service though from Sunil and Atul in the kitchen taking bespoke orders !

Friends_and_family Family

10/10

Exceptional

08 Jan 2024

Herman

Top notch resort

This is an older but very well maintained hotel, great food options, three beautiful pools and the beach is fantastic with soft golden sand and a mild surf. The people are super friendly and made our stay very comfortable.

Friends_and_family Family

10/10

Exceptional

14 Dec 2023

HONGYING

Wonderful place

Leisure Friends

10/10

Exceptional

14 Dec 2023

HONGYING

Like everything of the hotel

Leisure Friends

10/10

Exceptional

10 Dec 2023

Wesley

Wonderful service and staff attitude made it a great stay.

Leisure Family

10/10

Exceptional

27 Nov 2023

Ling

Very beautiful property
Had a tennis court which was a plus
The beach was wonderful and not busy at all
Several good restaurants on site but also a short walk away off site
Close to airport about 25 min drive

Leisure Friends

10/10

Exceptional

22 Nov 2023

Greg

A Wonderful Stay

This property has a beach front location making it easy access to the water. The grounds are beautifully landscaped and well maintained. The pool is expansive and had plenty of room for our group of eight. We dined one evening at Ginja and had a delicious meal. Service staff at the restaurant were gracious and friendly. The buffet breakfast was one of the best we had on our 10 day trip. Do not miss the French Toast! The front desk staff were very helpful in securing a taxi to the supermarket for us. All in all, it was a wonderful stay!

Friends_and_family Friends

10/10

Exceptional

05 Nov 2023

Mahesh

Great Location & Facilities !! Wonderfully welcoming & hospitable staff … We had a memorable stay .. Will be back for sure

Leisure Family

10/10

Exceptional

25 Oct 2023

Isaac

Excellent!!!

We are so glad we chose this hotel. From the cleanliness, the amenities but most of all the services by all staff members are impeccable! We love it here and would definitely recommend this hotel to anyone!

Friends_and_family Family