KRISTY
The lodging was very nice, comfortable, and conveniently located near the train station. The surrounding neighborhood wasn't the nicest, and because our room was on the ground floor, people were often gathered on the street directly outside our door.
Overall, our stay was great until checkout. Although we had prepaid in full before arrival, I received an additional payment request through Expedia messaging. I contacted the host but didn't receive a response, so I reached out to Expedia. Expedia contacted the owner and confirmed that the payment request was actually the commission owed to Expedia and that I should ignore it because there were no additional charges for my booking. While I appreciate that the issue was resolved, receiving what appeared to be an invoice addressed to me for the platform's commission was confusing and made for a stressful end to an otherwise enjoyable stay.
Overall, our stay was great until checkout. Although we had prepaid in full before arrival, I received an additional payment request through Expedia messaging. I contacted the host but didn't receive a response, so I reached out to Expedia. Expedia contacted the owner and confirmed that the payment request was actually the commission owed to Expedia and that I should ignore it because there were no additional charges for my booking. While I appreciate that the issue was resolved, receiving what appeared to be an invoice addressed to me for the platform's commission was confusing and made for a stressful end to an otherwise enjoyable stay.
