Name: Sheraton Samui Resort
Address: Moo 3 Chaweng Noi Beach Bo Phut, 86, Koh Samui Suratthani, 84320, TH

10/10

Exceptional

04 Aug 2026

MWJJ

It was an amazing stay, very family friendly. We stayed for 14 nights with our family and we had only positive experiences in the hotel. We loved the beach, pool, food at Blue Monkey and all the staff were wonderful.

10/10

Exceptional

09 Jul 2026

Antonija

We had a wonderful 12-day stay at this hotel with my two daughters. From the moment we arrived until the day we left, every member of the staff was incredibly kind, friendly, and always willing to help with anything we needed. They truly made us feel welcome and took great care of us throughout our stay.

The hotel has a lovely atmosphere, and thanks to the amazing staff, we created many beautiful family memories here.

The only small thing I missed was a regular handheld shower. The bathtub only had a faucet, and the shower cabin had only a rainfall showerhead. Having a handheld shower would have made things much easier, especially when traveling with children.

Apart from that, everything was excellent, and we would be happy to stay here again. Thank you to the entire team for your wonderful hospitality!

10/10

Exceptional

09 Jul 2026

Sally

Great hotel for a beach getaway.
We loved our time at Sheraton Samui. Our room (King Seaview) was spacious with a balcony, and had most of what we needed. It would be great to have a coffeepod machine in each room as the packet coffee era is well and truly over! The rooms are nicely maintained although are getting a bit dated in ways, but have a lovely vibe for a beach holiday. The hotel is on a lovely beach with plenty of lounges and amenities for everyone. Breakfast was excellent and Monkey Bar a great eating and beach hanging location. We used the fitness centre - was great, although cleaning wipes and towels require more constant upkeep. The resort grounds are beautiful, really well maintained and lush. Staff were all excellent.

Partner

8/10

Excellent

30 Jun 2026

Ebelechukwu Vanessa

The staff were lovely!! The breakfast was amazing. They definitely made the stay worthwhile. The amenities are dated, same with the room. For the rating and the cost, it could be better.

Self

6/10

Pleasant

07 Jun 2026

yanki

Breakfast was good.

Partner

6/10

Pleasant

01 Jun 2026

vinodbhai

Very visibly dated property.
Surprised that it carried the SHERATON Badge .
Towels, for a 5 star property were very worn out and thin amongst other things .
Getting from one amenity to another required lots of steep walking , although there were golf carts available.
Would I stay there again ???

Friends

10/10

Exceptional

27 May 2026

Imran

The pools and grounds are amazing! Nice stretch of sandy beach. Our room was huge and decorated for our anniversary.

Partner

10/10

Exceptional

21 May 2026

Luis

Excellent balance between quality and service prices…

Family_with_children

10/10

Exceptional

19 May 2026

Ben

The room was very clean and well maintained if a little old.
Cool aircon (the fan is a little loud).
The staff are very hey. Breakfast is great.
The beach is great.

Partner

10/10

Exceptional

25 Apr 2026

Julie

I would give the staff MORE than 5 stars if I could! They were all amazing. Not one staff member that we interacted with was anything less than incredible. They were kind, friendly, helpful, going out of their way repeatedly to help. Sheraton Samui, you have an awesome staff!

Family

8/10

Excellent

09 Apr 2026

Vladimir

The rooms are spacious but somewhat outdated, with limited storage space for clothes. The window frames are wooden and have gaps, which allowed mosquitoes to enter the room; we had to block them with tissues.

Breakfast is excellent, with a wide variety of fresh fruits.

Family_with_children

8/10

Excellent

09 Apr 2026

Andrew Wing Kee

It was fine. Dated rooms. Service was fine. Kid's club could do with renovation and more proactive childtainment.

Family_with_children

8/10

Excellent

04 Apr 2026

Virve

Great service overall and property was comfortable and rooms were well designed. Staff were super friendly and helpful and breakfast was delicious. The main negative was that the whole property was a little tired and in need of refurbishment and sun beds were not the comfort one would expect at a 5* property.

Family

10/10

Exceptional

22 Mar 2026

Yufeng

Staff are friendly and helpful. Lots of restaurant and spa options outside the hotel.

Friends

10/10

Exceptional

14 Mar 2026

SM Maruf

Amazing stay here. Kind staffs. Nice beach front. Great breakfast. Amazing pool.

10/10

Exceptional

12 Mar 2026

Maryam

We made so much beautiful memories. Best beach for relaxing and enjoy

Partner

10/10

Exceptional

05 Mar 2026

Christopher

A really nice hotel, a little bit away from the hustle and bustle but that suites me. Lovely beach and pool areas. Restaurants were good quality but the food and drinks prices were crazy once you add in the tax and service. Maybe a bit of entertainment in the evenings is something the hotel is missing. Gym was not air conditioned rendering it unusable. All the staff were lovely and well trained. Overall great experience.

Partner

8/10

Excellent

20 Feb 2026

Renee

Very clean, lovely hotel, lovely staff and lovely location in the beach. Only things letting it down was lack of facilities for bride (was there for sisters wedding). No bridal breakfast buffet for the room. No proper champagne. O steamer for her dress. Other issue was slightly more expensive for food and drinks that other places. And the road at the top is very dangerous to cross. Hotel is a good 10 minute taxi ride from shops and other attractions. Overall great stay!

Family_with_children

8/10

Excellent

29 Jan 2026

Taylor

Staff were amazing

8/10

Excellent

27 Jan 2026

Neil

Staff were very welcoming and helpful, room was clean

Friends_and_family Family

8/10

Excellent

24 Jan 2026

Jane

Fint hotel med god beliggenhed. Dejlig morgenmadsbuffet. Der er rigtig mange trapper, så ikke et sted for gangbesværede. Fine store værelser. Bunden i poolen ved stranden er meget ru og ujævn. Meget pæn, men ikke praktisk

Partner

10/10

Exceptional

22 Jan 2026

Bente

Great breakfast, very friendly and helpful staff and clean Room. Would love to Get back.

6/10

Pleasant

19 Jan 2026

Israel

Yes. Very. I ended up with food poisoning which as a real bummer.

Leisure Family

8/10

Excellent

16 Jan 2026

Nadanong

Overall great

Leisure Friends

10/10

Exceptional

04 Jan 2026

Aaron

Location. Private beach, quiet, away from all the noisy tourists, and lovely warm staff eager to make your stay more enjoyable

Leisure Partner

8/10

Excellent

21 Dec 2025

Hannu

.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Kevin

Property is in need of a refurb - however the staff are excellent and great food. Rooms are spacious and the bed was really comfortable- we didn’t have a linen change in 6 days? Airport shuttle is excellent - the blue monkey and long Talat are great places to eat and relax. Swimming pool at top is good for lengths - wife really enjoyed the spa!

Leisure Partner

8/10

Excellent

29 Nov 2025

Jan

Lite slitet, jobbigt att ta sig från stranden till receptionen. (Brant)

Partner

10/10

Exceptional

20 Nov 2025

Debra

Staff, amenties, location, food were all excellent
Plan to go back next year

10/10

Exceptional

03 Nov 2025

Sharon

Staff were excellent and the beach was lovely.

Leisure

10/10

Exceptional

30 Oct 2025

Kristoffer

We had a fantastic week at the resort!

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Ann

We liked the morning walk to breakfast up through the forest canopy and past the pools of colourful carp. Breakfast was always delicious and lots of food options. The pools were wonderful and relaxing as were the walks along the beach and the swims in the sea. At night we tried both restaurants and were impressed with every tasty item we ordered. The beds were very comfy and we slept very well. Such a great experience.

Leisure Family

10/10

Exceptional

23 Oct 2025

David

Excellent lunch and dinner with drinks especially the coconuts.

Partner

6/10

Pleasant

23 Oct 2025

Bryan

Very dated property and not enough lighting around the stairs

Leisure Partner

10/10

Exceptional

28 Sep 2025

Michelle

We had a great family holiday at Sheraton. Staff were lovely, food was good. My only concern was that there were so many stairs, so would not recommend if you have knee issues. Other than that was great.

Leisure Family

8/10

Excellent

15 Sep 2025

Stefan

Calm location, perfect for relaxing

Staff was great

Partner

10/10

Exceptional

28 Aug 2025

Natalie

Lovely resort with fabulous staff, great facilities and beach. Perfect for our relaxing break

Leisure Friends

10/10

Exceptional

27 Aug 2025

Mauricio

Our room was close to the lobby and therefore further from the beach - the hotel provided constant buggy service to take guests to and from the beach from that part of the hotel.
The beach was absolutely beautiful, with very few people around.
The beach pool was great, and the beach bar and restaurant very pleasant.
All staff were very helpful and friendly.

Leisure Family

10/10

Exceptional

12 Jul 2025

Tatsanee

This accommodation was from July 29-4, 2025 and was very impressed and planned to come back again if I return to Thailand because the staff provided excellent service. Our room was very clean. We booked a family room to see and liked it very much. The water flowed strongly and was very satisfying. The system was good and useful in many ways. It was very delicious. Thank you to Brother Tom for welcoming our family. Finally, for searching for a room that was close to nature and supporting us to recommend Sheraton Samui. It was very complete. excellent.

Leisure Family_with_children

4/10

Poor

29 Jun 2025

Michael

Cockroaches in the room and poor handling by staff

Unfortunately, our stay was negatively affected by a serious issue with cleanliness , we discovered cockroaches in our room. This was deeply unsettling and clearly not what one would expect from a five-star resort. While the staff acknowledged the problem and offered us a coconut as compensation (yes, it’s true) the overall handling of the situation felt unprofessional and uncertain.

There was a lack of clear communication, and no real reassurance or follow-up was provided to make us feel comfortable or confident that the issue had been properly addressed.

For a resort of this caliber, we had much higher expectations regarding both hygiene and service. The incident significantly impacted our experience.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

roger

We had great weather and the staff was friendly and went above and beyond to all of our needs

Partner

8/10

Excellent

16 Jun 2025

bo

Good

Partner

8/10

Excellent

30 May 2025

Alexandra

Our room (no 201, close to the pool and beach) was very dated, dark, with very low ceiling, long and narrow; very loud A/C; the electric outlets were so old, that it was difficult to plug in the power converters.
In terms of billing - frustrated that the deposit refund will take 3-4 weeks; plus the receptionist told us the bar and rest bill would be deducted from the deposit, instead our VISA was charged; will give the receptionist the benefit of doubt, maybe something was lost in translation.
Overall the staff was very helpful, especially the buggy cart drivers and waiters.

Leisure Family

10/10

Exceptional

27 Apr 2025

Nureen

It was an amazing experience. They catered to my special requests so well

10/10

Exceptional

28 Mar 2025

Brendan

Perfect Option for Koh Samui

We had a phenomenal stay at this hotel for our honeymoon and would recommend it to any visitors to Koh Samui. The property is beautiful and the staff are very helpful.

Partner

10/10

Exceptional

16 Mar 2025

Nathalie

Super service , very clean, beautiful sea view. The breakfast is very good with a soup bar.

Partner

10/10

Exceptional

20 Feb 2025

Shailesh

Nice property on beach.

Leisure Partner

8/10

Excellent

17 Feb 2025

BEZALEL

Good hotel, a littel old but
Good service nice beach
I wold like to
Compliment two special waiters in the beach restaurant,miss jine and mr.sukit.they gave us special service from morning till night.
L@

Partner

2/10

Poor

19 Dec 2024

AYSEGUL

It is not as seen in the picture. Very old and not in condition as expected from a Sheraton Hotel.

10/10

Exceptional

12 Dec 2024

Ratul

It was perfect

Partner

8/10

Excellent

13 Nov 2024

Kam

Sheraton Samui has its charms, but overall, it felt a bit disappointing. The building is outdated, though well-maintained, but the shower facilities could use an upgrade as they felt old and unpleasant. The property has a lot of stairs, which may not be ideal for everyone. Unlike other hotels I’ve visited, the welcoming atmosphere felt lacking, with mixed staff experiences. The room was comfortable, and the pool area was a highlight, perfect for families. However, the location in Samui is less lively, with limited options for dining, shopping, and activities, making it less suited for solo travelers.

Leisure Self

10/10

Exceptional

08 Nov 2024

Stephen

Very pleasant stay

Staff friendly and helpful. Room large and comfortable. Hope to stay there again

Partner

8/10

Excellent

02 Nov 2024

Ambre

Being right on the beach was beautiful. The pool area is lovely and the restaurants and food choices great. Breakfast was amazing. The rooms are dated but perfectly comfortable. Bottled water was plentiful and not a problem to bring more.

Leisure Family_with_children

10/10

Exceptional

21 Oct 2024

Simon

Location, people, staff, food

Leisure Family

10/10

Exceptional

25 Sep 2024

Ryan

Wonderful stay!! Will be returning next year!!

8/10

Excellent

20 Sep 2024

Paul

Great location. Tired hotel which needs updating. Our shower worked if you wanted a cold shower but warm hot water was not flowing enough to shower ubder

Partner

10/10

Exceptional

16 Sep 2024

BEN

amazing place with great service

Leisure Partner

10/10

Exceptional

28 Aug 2024

Tamar

Had a family of 5 vacationing. The kids had great time at the beach, be it on the kayaks or sups. The beach paid activities were great too (jet skis). 4 minute walk to 7-11, pharmacy, small restaurants and more.
Water main broke once, but staff were on top of things and provided alternatives for the 4 hours there was no water, so we didn’t feel a thing. Food was good including the breakfast buffet.
Staff were amazing, always happy to help and appear immediately when called.

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

Amit

Beautiful beachfront property with excellent breakfast - not to be missed. Staff are very nice and the service was impeccable. The property is in great condition and Sheraton standards are upheld well. Beach was clean and the clear water in the ocean stretched for miles. Vegetarian food was delicious with a good variety. Kids club had activities to keep the little ones busy.
Calling the buggy to move around the property can take some time and needs patience.
Only recommendation is that the main swimming pool near the beach should get proper tiles because the stones used in the pool hurt the soles after several hours of swimming and those not careful can get scraped on the legs really bad due to sloping sides in the pool.

Leisure Family_with_children

10/10

Exceptional

01 Aug 2024

Marisol

It was simply perfect for us; a family of 4, including two kids, 10yo and 9 yo. The private beach and two pools. The breakfast and the restaurant food was so fresh and delicious!!

Leisure Family

8/10

Excellent

15 Jul 2024

Andrew

It’s a bit old but it’s still nice .. paid for ocean view and got a view of a bamboo fence .. the rooms 200-205 are not ocean view .. I’d have paid for a nicer room in hindsight had I have known

Leisure Partner

10/10

Exceptional

13 Jul 2024

Shannon

R with lots to choose from.

Leisure Friends

4/10

Poor

13 Jul 2024

Simon

Spend your money elsewhere

Hotel needs a significant update. The general layout doesn’t work and the rooms need a significant renovation. Most of the staff are fantastic. The beach is amazing, the pools not so good, with some strange sharp pebble dash slabs around each pool, making it dangerous to get in and out of the pool. Check-in was very slow. Food was good, but spend your money elsewhere, this is the worst Marriott Bonvoy we have stopped at.

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

Shikibu

The resort has direct access to Chaweng Noi beach which was at the time of my visit in July very empty and quiet. The beach is just paradise, but so is resort as well. Delicious food, perfect service and friendly staff.
Only downside is that the neighborhood is not very central, so nothing much to do and see outside of the resort. There are some dining places and a 7-11 located along a busy road which is challenging to cross. But if you want to just relax and stay on the beach for a whole week like I did, it’s great. The resort also offers tours for outdoor activities and rents out scooters or cars as well, if you want to get out.

Leisure Self

8/10

Excellent

30 Jun 2024

Grigorios

Most of the plugs in the room were not working.

Also my room
was overlooking the restaurant and the noise from
the extraction fans were annoying .

Very nice beach at the front. Small gym but nice tennis court

Leisure

10/10

Exceptional

16 Jun 2024

James

Highly recommended

Outstanding. Fantastic stafd who couldnt have been more helpful. One of the best beaches on Samui with crystal clear water.

Partner

8/10

Excellent

17 May 2024

Frank

We loved our stay food and the property.
We questioned at the beginning of our stay that th room didnt have a safe to put our valuables which was a bit of a shock all rooms must have a safe.
Anyway we got a sustainable amount of money taken from our room.
If we had a safe that wouldnt of happened

6/10

Pleasant

01 May 2024

SANG HEE

The staff and services were very nice. However, the place has been aged so it was noisy with air-conditioning. Also, the transport cost was quite expensive to go out of the hotel to town. Honestly, I will book other hotel in Ko Samui next time with the moneys.

Leisure

10/10

Exceptional

29 Apr 2024

ERICA

The property was rustic and beautiful, beach was excellent and so pretty, staff fantastic and highly accommodating. We would definitely staff here again without a second thought.
5***** Service with a smile.

Leisure Partner

10/10

Exceptional

20 Apr 2024

Roberto

Fantastic grounds. Shame there weren't more activities. Staff and food were superb

Leisure Family

10/10

Exceptional

26 Mar 2024

Michael

All the staff at this property are very respectful and helpful. Although built on a hillside, transport is immediately available via golf buggy if required. The choice at breakfast is amazing and caters for all nationalities. The areas are clean and well cared for, although our room was in need of a small amount of maintenance which cannot be avoided with continuous use. The issue we had with the room was rectified within 30 minutes of being reported. Well done to everyone at the resort, we will be returning in 2025.

Leisure Partner

10/10

Exceptional

25 Mar 2024

Lindsay

The most outstanding feature was the beautiful, kind staff.

Leisure Partner

4/10

Poor

06 Mar 2024

John

Be prepared to climb to your room!

There is not mention that there rooms on the higher floors have no elevator. There's a lot of climbing in this property.

10/10

Exceptional

02 Mar 2024

Michael

Offbeat path, quiet, great breakfast, nice pool, and clean beach.

10/10

Exceptional

11 Feb 2024

Ronald

The staff are so wonderful, from front desk, restaurants, pool staff. They're so polite, helpful, provide great customer service! This made our stay at the hotel memorable.
The surrounding is well kept and very nice.
The room/bathroom are very spacious but an upgrade of the furniture to Sheraton Standard would be nice.
The food in the restaurant are great. Longtay restaurant has authentic Thai dishes. We love the Blue Monkey Bar.
Overall we had a very nice stay at Sheraton

Leisure Partner

4/10

Poor

03 Feb 2024

Tam Robert

Believe the reviews!! This place is not what it appears to be.

The property has so much potential but it has clearly been let go for many years.
The positives:
- Gardens are nice and well-kept.
- Food is nice at the restaurant(s).
- Nice beachfront location with plenty of chairs available.
The negatives:
- The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate).
- Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night.
- Air-conditioning is noisy and needs to be replaced
- Rooms are scuffed and worn, need a complete renovation/repaint.
- The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside.
- The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc.

I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.

Leisure Partner

10/10

Exceptional

01 Feb 2024

Stefan

Beautiful beachhotel

We had an absolutely beautiful stay in the Sheraton Samui Resort, it is just 20 minutes from the Airport and lots of Restaurants , Shops and Massage Parlours. The resort is build on multilevel with two very nice pools, the second pool is by the beach. The breakfast comes in a buffet and let no questions open, you find all kind of food. Amazing. Our room was spacious with a nice balcony to the sea.

Partner

8/10

Excellent

31 Dec 2023

Craig

The property is old and outdated for a five star resort. The staff are friendly and the food is good though

Leisure Family

10/10

Exceptional

03 Dec 2023

Danny

Amazing staff, very clean property and incredible food.

Leisure

10/10

Exceptional

28 Nov 2023

Abhijat

Excellent service - very polite and helpful staff. Good and convenient location. Overall a very pleasant experience

Leisure Family

10/10

Exceptional

08 Oct 2023

McKee

Really lovely overall. I went with my 5 and 10 year old children and they loved it. The staff were incredible. I always notice the smallest of details and rated their cleanliness as 4 stars but overall still a great place.

10/10

Exceptional

12 Sep 2023

Alfred

Very nice and romatic place

10/10

Exceptional

19 Aug 2023

Melissa

Our stay was amazing! The level of service was top notch. Our suite was spacious and beautiful; it was very comfortable for a family of 6. The pool right along the beach was perfect, and the staff was so helpful and made sure we had everything we needed promptly, helped set up transportation when needed, and made us feel welcome. They seemed to always know what we needed, even without us asking. I would definitely stay here again!! Well done!

Friends_and_family Family

10/10

Exceptional

02 Aug 2023

Bec

Service was exceptional

10/10

Exceptional

01 Aug 2023

Ricardo

excelent service, great food, everybody nice!

Leisure Family

10/10

Exceptional

21 Jul 2023

James

Luxurious, quiet, excellent.

10/10

Exceptional

09 Jun 2023

Tracey

Quiet with lovely staff and facilities

Leisure Family

4/10

Poor

15 Apr 2023

Siddharth

My spouse and I recently stayed at the Sheraton Koh Samui Resort and we were left feeling disappointed with our experience. While the hotel had some positive aspects, such as its location and facilities, there were several issues that detracted from our stay.

Firstly, we had booked and paid for a larger guest room with a king-size bed and a larger balcony with sea view, but upon check-in, we were offered a lower category room with a double bed. The staff member who assisted us with check-in was not particularly helpful and did not seem interested in addressing the issue or finding a solution that would better suit our needs.

Although our room was eventually changed next day, it still did not meet the standards we had expected. The view from the room was not as advertised and the amenities were not up to par for the price we had paid.

Furthermore, we were disappointed with the customer service we received during our stay. Staff members were often unresponsive and unhelpful, particularly during late check-in. It was clear that the hotel could do better in terms of training their staff to provide a higher level of customer service.

Overall, while the Sheraton Koh Samui Resort has some positive features, our experience was marred by several issues that made it difficult for us to fully enjoy our stay. We would not recommend this hotel to other travelers looking for a relaxing and enjoyable experience in Koh Samui.

Leisure Partner

10/10

Exceptional

04 Apr 2023

Nalini

Hotel staff were amazing and our stay was really relaxing which is what we wanted!

Leisure Family_with_children

10/10

Exceptional

16 Mar 2023

Nellie

Excellent staff, personalised service

Leisure Family

10/10

Exceptional

12 Feb 2023

David

Best Samui Resort

This is our second time back to this resort within two months. We love it here. The staff are super friendly and helpful, like Nonay or May at the front desk or Nit at the breakfast area. The location is very central, the beach and pool are lovely, breakfast is the best and rooms with a view are amazing.

Partner

8/10

Excellent

28 Jan 2023

Biren

Decent but not great

Enjoyed our stay. Decent property but can do better. The property is a bit rundown and needs an upgrade. The breakfast restaurant is located in a block near the reception while the other restaurants are located near the beach and one needs a buggy to go from one end to another which can be a pain at times.
There are no elevators and one needs to take number of steps to get to the rooms. This can be an issue for some senior folks or with people having knee issues.
We booked a sea facing large room that was in the block near the restaurant - overall satisfied with the room and stay but given Sheraton our expectations were much higher.
Breakfast is good. Pools are average but it’s connected to the beach so that’s a plus.

Friends_and_family Family

10/10

Exceptional

24 Jan 2023

Robin

The staff at this hotel made everything east they were very attentive and proactive about our needs. Made the whole stay relaxing.

Leisure Family

8/10

Excellent

06 Jan 2023

Christian

Amazing staff and good location. Rooms need some updating and pool area was disappointing. Great food and spa, overall good!

Leisure Self

4/10

Poor

29 Dec 2022

Harshal Subhash

We stayed for 4 nights. The overall experience was average. Although the property is located at a good location with easy access to the beach, the service was very inconsistent. There were limited dining options and often the food served was cold and.not upto the standards. Although the staff was very friendly, once can see that they were under staffed and not very well trained. The room cleanliness was also below par.

2/10

Poor

26 Dec 2022

SEJIN

All inclusive is not all inclusive

Rude staff with appalling customer experience. I was wrongly charged for my all inclusive package and when complained, I was asked to provide the name of staff that told me my package was all inclusive. You better remember the name of every single staff member when in doubt.

Friends_and_family Family

10/10

Exceptional

13 Mar 2022

Detlef

Great hotel staff from check-inn at the reception to the team at the restaurant
Helpful from the arrival to checkout, hotel very clean and very relaxing - great place to switch of from the busy fast life we are living in

Leisure Partner

10/10

Exceptional

24 Apr 2021

Marco

A great Resort that has everything you need

Hotel:
The hotel is located a bit far from everything and if you did not come by car or bike you should rent a scooter to get around. Also the hotel is built into a cliff which means it can get pretty exhausting to walk so many stairs. The have a golf cart service but only to the main spots

Room:
It is well maintained and comfortable. Not too big... Not too small.

Pool:
The pool itself is good and also have an area where it is deep. But honestly it should be cleaned a bit more often. I guess during covid and lack of hotel guests that was not really an priority at that time.

Breakfast:
Only 1 word. Amazing !!!
One of the best breakfast experiences I ever had in an hotel. They basically have everything.

Staff:
Just amazing. Everyone was so kind and helpful with all our needs. I couldn't ask for anything more. Thank all of you for an outstanding service.

Partner

10/10

Exceptional

06 Mar 2020

Jonathan

The staff here are sooo lovely and sweet! We came here for our honeymoon and they constantly went out of their way to make us feel special. The food / buffet breakfast is absolutely incredible with a huge variety of both western and eastern foods. The venue itself is beautifully set, with lovely gardens and trees, and the rooms well designed. Daily room service absolute tip top. Hoping we can come back soon!

Leisure Partner

4/10

Poor

04 Jan 2020

Adam

Very Disappointing

The entire hotel needs a FULL renovation, particularly the guest rooms...they have tried painting over dark wood surfaces with white paint and looks like used one coat of paint.. even in the breakfast area. Service was poor, ordering a drink at the pool bar seemed to take forever for the drink to arrive particularly during happy hour... even though there were hardly any guests around! The food was terrible and the wait staff always mixed up orders and delivered to the wrong table. Certainly not 5 star, lucky if it’s 2.

Partner