Name: La Maison Boutique Hotel
Address: 175 - 177 Lurline Street, Blue Mountains, 2780, AU

10/10

Exceptional

16 Jul 2026

Lynne

Really friendly welcome, bedroom was clean, comfortable and easy to control to our preferred temperature. The bathroom window needed attention to close properly, but there was a heater to keep the room warm. We appreciated the table and chairs, and the communal sitting room with real fire. Great to have parking garage underneath. The concierge was very pleasant and we appreciated his care and attention (and his excellent red wine!)
We are happy to recommend this hotel.

Partner

10/10

Exceptional

19 Jun 2026

Amanda

Excellent location. Very easy to walk everywhere or a very short drive. Highly recommend

Friends_and_family Family

8/10

Excellent

21 Mar 2026

CHRIS

Ideal when going to the Blue Mountains music festival. 800 metres up the Lurline St to festival site

Partner

10/10

Exceptional

13 Feb 2026

Maria

Great value

6/10

Pleasant

08 Jan 2026

Ros

Air conditioner didnt work well.
Musty smelling room
Felt unconfortable

Leisure Family

8/10

Excellent

13 Dec 2025

Junghwan

I’ve lived in Sydney for a long time, but this was my first time doing activities in the Blue Mountains. I had a really relaxing time here and now I’m heading back. I’d love to visit again next time.

10/10

Exceptional

13 Nov 2025

Maria Carlotta

The room and toilet is clean. All the basic amenities are provided.

Leisure Pet

10/10

Exceptional

29 Oct 2025

Fiona

What a beautiful place in Katoomba close to everything. Really appreciated breakfast, thanks Daniel, we got to Manly and checked out Shelly Beach as recommended. Safe & easy parking. Really enjoyed our stay & highly recommend.

Leisure Partner

8/10

Excellent

16 Aug 2025

Geraldine

Beds were comfortable. The breakfast was very disappointing. They did not have any options for celiacs. In this day some gluten free cereal and bread would be a minimal effort to have in the pantry and freezer.

Leisure Partner

8/10

Excellent

24 Apr 2025

Ian

Clean and tidy but they could be better.

This hotel is is a good location, just minutes from anywhere around here. The rooms are partially renovated and could be much better with a bit more work.

Partner

6/10

Pleasant

14 Apr 2025

David

Average but cheap enough.

The room was large and comfy. The bathrooms have been updated which was nice.
My my concern is the walls are so thin you can hear everything that’s happening in the room beside you… including using the toilet.
At check in I had to wait for 20 mins for the reception guy to return as “he’d stepped out for a few minutes (at 2:20 when check-in just opened). I tried calling the number provided but reception sucked and I couldn’t hear him.
Sauna was good. Spa pool empty and not operational which was a real shame.
$10 breakfast is very simple. A few cereal options and toast.
No barista coffee
Bar was closed the whole time
Room had nothing in the way of amenities for eating. We had to buy bowls to eat our breakfast.

However having said all that… it was considerably cheaper than most other options so if you’re after economy over luxury this may work for you. I would consider staying again depending on my budget at the time.

Friends_and_family Family

4/10

Poor

25 Feb 2025

Brian

Poor performance

The place itself was Ok but when I arrived early they upsold me to a King Room for an extra $10, which they increased to $11. There were no instructions for wifi access even though they advertised 24 hour. Wifi. Later Hotels.com emailed a wifi code but again no instructions on how to access. The email from Hotels.com said I had booked a King Room, not the Queen Room they claimed I originally booked. I fed this back to them and they said if you prove you booked king room we'll refund the $10 (not the $11 they charged me. They refused to accept my feedback on the wifi. International practice is they have a sheet in the room. Also, the reception was unattended when I left 20 minutes. After checking so there was no one to ask. Poor performance

Self

8/10

Excellent

04 Aug 2024

Glen

Has been upgraded and a very cosy place to stay at.

Leisure Partner

10/10

Exceptional

23 May 2024

Mark

Lovely quiet spot. Well run. Close to the mountain walking tracks

Leisure

6/10

Pleasant

07 Jan 2024

Majdi

Overpriced and Understaffed

The hotel's greatest asset is its location which is just a short walk from the 3 sisters lookout.
My hopes for a relaxing stay evaporated upon entering the dimly lit lobby. No receptionist, just a cryptic note demanding I pick up the phone. Instead of help, I got an earful from a disgruntled employee who practically roared at me for daring to use the desk phone. His sudden switch to forced pleasantness as he reluctantly helped me felt insincere. The villa's age was evident in the pervasive moldy odor, and the breakfast was an insult to the word \"meal.\" To top it all off, the water sputtered to a halt just as I prepared to leave, without a single apology or explanation. This overpriced, understaffed nightmare is a stain on the hospitality industry

Self

10/10

Exceptional

17 Nov 2023

Gabrielle

Great property, staff were really nice too.

6/10

Pleasant

26 Sep 2023

Verified traveler

Spa not open even though it was advertised, wanted to charge for breakfast even though the booking stated it was included. TV was broke in the room but they did move to a bigger room. Friendly staff

10/10

Exceptional

29 Mar 2023

Oscar

Friendly staff, cosy room, convenient location. Excellent.

Leisure Family_with_children

4/10

Poor

31 Dec 2022

Geoff

fridge was very noisy, had to get up at 2am to switch off. Plumbing from adjoining room also noisy when used. Overall not worth room rate changed

6/10

Pleasant

15 Jul 2022

Kathy

The staff were friendly and helpful.
The room and facilities were very tired not at the standard of a hotel calling themselves boutique. We were missing the blockout layer of curtains and there were broken light switch covers. The photos online showed a dining area with fireplace but when we checked in we were told there was no food service at all.

Leisure Family

8/10

Excellent

02 Jun 2022

Jannine

Unique property, shame there was no dining room open but understand due to staff shortages.

Leisure Friends

10/10

Exceptional

07 Apr 2022

Renata

Great little spot

It was lovely and enjoyed the sauna just a pity they shut it at 8pm

Friends_and_family Family

8/10

Excellent

23 May 2021

Barry

Clean & Comfortable

Room reasonably quiet, warm, clean but a little dated. Needs blackout curtains.
Restaurant not operating due to COVID

Partner

6/10

Pleasant

18 May 2021

Verified traveler

Staff seemed more interested in what as on the than serving the clients.
No fire when it says fireplace etc
But otherwise pleasant enough

Leisure Self

6/10

Pleasant

12 Apr 2021

Verified traveler

Nice presentation and room was clean.
It was a shame neither breakfast facility nor spa facility was available for use (due to covid restrictions, but these were advertised).
Staff were always observed cleaning and making sure we had enough supplies in the rooms, which was nice.

Leisure Self

6/10

Pleasant

07 Jan 2021

Alana

Comfortable stay. A little run down, but great location. Restaurant, Spa and Sauna closed due to Covid so limited activities at the moment.

Self

6/10

Pleasant

03 Jan 2021

Verified traveler

Liked the old style charm. Disappointed in that breakfast was advertised as an inclusive and upon arrival, no breakfast was offered

Leisure Partner

8/10

Excellent

27 Oct 2020

Geoff

The location was great to see the 3 sisters and close to the shops and other amenities Come and go as you please

Leisure Partner

4/10

Poor

05 Oct 2020

Verified traveler

The team know that the facilities, including breakfast, currently being advertised are not being provided but chose not to update their advert or let us know before arrival.

Leisure Partner

4/10

Poor

23 Aug 2020

Brett

Paper thin walls, Shocking sponge like pillows that resulted in a neck ache. Could hear door to garage slamming all night. Poor tourist information for bush walks, no breakfast despite advertising. A complete dump for $220 a night, 0 stars for me.

Leisure Family

2/10

Poor

10 Aug 2020

Verified traveler

Never Stay Here

I booked 3 days accommodation .... on arrival to be told...
✖️No breakfast
✖️No spa
✖️No lounge suite in the room
✖️No sauna
✖️Pay a further 15% credit card surcharge
✖️No full room changeover daily
✖️No bath
✖️No central heating during the day at just 3 degrees
They only upgraded to a bath when I pointed it out on the booking form and threatened to drive to Sydney city to stay. I paid for all of the other amenities including breakfast daily and received no compensation whatsoever then charged an extra 15% on top.
It’s a rort and I wanted to support the industry not walk away and make this complaint.

Such a let down to my first long weekend away in a long while.

The best part was a log combustion heater except it only went on at 3pm.

Self

6/10

Pleasant

13 Jul 2020

Tay

Overpriced for what it is. It was clean, but very basic and dated. Breakfast wasn’t served due to covid, which is fair enough, but they didn’t tell us until we got there and it was already included in the price.

Leisure Partner

8/10

Excellent

12 Jul 2020

Mirella

Stay was lovely room was clean but breakfast was included in the price but wasn't available due to COVID -19 . website details should be changed to state this.

Leisure Partner

6/10

Pleasant

25 Jun 2020

Helenand

Wotif advert stated that a continental breakfast would be served and that there was a spa for our use. We were also noted that a bathtub was available. None of this was true.

The room was warm and comfortable but the bathroom window didn't close properly. Hence the bathroom was always cold.

Leisure Partner

8/10

Excellent

26 Mar 2020

Verified traveler

Ample covered car parking. Good value for money. Ideal location close to Echo Point and Town centre.

Leisure Family

6/10

Pleasant

22 Mar 2020

Sam

Staff are pleasant and the hotel is in a lovely old house on a quiet street near good restaurants. Property is tired though, is well maintained but hasn't had any aesthetic updates for about 20 years.

Friends_and_family Family_with_children

2/10

Poor

07 Oct 2019

Verified traveler

It looked lovely on your pictures. But when we got there, there was no one at reception, the place looked quite shabby. For $530.00 we were expecting a nice charming place. Meanwhile, even though the room was clean, it was not at all cozy and nice. the furniture was dated and scratched, bathroom door squeaked everytime you opened or closed it. We could hear the man snoring next door and anytime someone in the rooms near took a shower the whole room rattled. There is no restaurant, The breakfast room tables and chairs are old, scruffy, dirty and torn!. No service at all. A note at the reception table stated \"Happy Hour from 4 to 7 glass of wine $7.00\" We came down at 5.00 . We had to ring for the receptionist who came down and told us that she does not serve wine by the glass. We had to buy a bottle at $40.00! On a whole, it was the worst experience ever!!!

Leisure Friends

4/10

Poor

18 Sep 2019

Jen

The spa and sauna were out of order, they should not advertise these facilities if they do not maintain them. Others said out of order then too. Tried to give me a standard room when I paid for the deluxe. Said there was a bath in my deluxe double room yet when given my room number 1, no bath. Moved me and told me this was a more expensive room than what I paid for. Looked like what I paid for!?

Business_and_leisure Self

8/10

Excellent

09 Sep 2019

Verified traveler

Spa wasnt working
Breakfast was basic
Deluxe double doesnt have a bath
Computers was always down

Business_and_leisure Family_with_children

8/10

Excellent

17 Aug 2019

Verified traveler

Charming old building - beautifully and tastefully presented And very clean.

Leisure Partner

4/10

Poor

26 Apr 2019

Sal

They are extremely understaffed and overworked. Therefore closing down the spa and sauna, not making rooms and turning guests away, shame as the location is great.

Leisure Family

2/10

Poor

24 Apr 2019

Verified traveler

We have been here before, upon arrival we already prepaid for our rooms, parking and a free breakfast was included. We were told by the lady at the front desk that everything was paid for but it does not include breakfast and we would have to pay. We showed her the invoice clearly stating that it was included but she wouldn’t have any of it. We asked to speak to her boss and she said they would just say the same thing. The next day we went down for breakfast to find out from her boss that it is free for all expedia etc bookings. The newly renovated sauna and spa room states on the door that it will be open from 12pm-9pm yet it was only open from 7-9pm. For our last night we had a man and women staying in the room next to ours and they played music so loud we could hear it from 5 rooms down, they then loudly engaged in personal relations banging up against our wall in between from 3pm till 12am. It became to much for us for our last night before a long drive home so we went to the front desk to call up and make a complaint, the hotel manager told us to knock on there door and practically do there job for them.
The front desk was never attended with someone so constantly you would have people wondering around trying to find someone to check in.
Very shocking how bad this place has gotten,
Will not be returning.

Leisure Partner

8/10

Excellent

02 Apr 2019

Brenda

Close to Blue Mountain Sites

It is a short walk from the hotel to the Blue Mountains Echo Point and 3 Sisters sites. It’s also an easy walk into town. We would have appreciated more help with finding a dinner restaurant. The weather has turned cold and we needed our coats to be able to eat breakfast. Breakfast is very basic.

Partner

6/10

Pleasant

04 Oct 2018

Verified traveler

All good except for 1. Pillows were flat and uncomfortable. 2. Could not connect to Internet and was told after that I should have connected at the front desk. Im assuming it isn't secure as its public...3. The TV was not tuned to several channels including 2 and 10 - so I tuned the TV and got all the channels. Cheers Pamela

4/10

Poor

05 Aug 2018

Pietre

Beds are way too soft. Needs some TLC, getting tired. Housekeeping left to be desired, banisters are dusty where people don’t touch them. The common areas have no soul, ambiance. Room are a good size, good heating. Could hear the person next door using the toilet during the night

4/10

Poor

21 Jul 2018

Verified traveler

Misleading Advertising

Misleading advertising. The hotel was advertised with pictures of log-fires, sauna, spa etc. We arrived 3 hours after check-in started and the spa and sauna hadn't been turned on. We enquired about the log fire being lit and we were told they are generally only lit on weekends when there is a full house (...even though it was school holidays and the middle of winter !). The breakfast room was SO cold that you could see everyone's breath as they were talking but yet again the log fire in the middle of the room remained unlit. They had a few heaters on for the 20 or so people eating but its a glass room so the heat just went straight out. The phone in the room was covered in dust.

6/10

Pleasant

19 Jul 2018

Jo

The room was spacious and enjoyed a great nights sleep. Although, buffet breakfast was very basic and the Breakfast room was absolutely freezing! They had several small heaters, when a fireplace in the centre should have been lit.

6/10

Pleasant

17 Jun 2018

Verified traveler

Nice hotel close to the popular landmark, The Three Sisters.

6/10

Pleasant

12 Jun 2018

Verified traveler

A lovely and rustic hotel located in a tranquil area of Katoomba.
We like that the location of the hotel is near to the town centre and scenic spots, yet it is in a quiet part of Katoomba.
Our family room was littered with at least five pieces of cheezels on the floor when we checked in.
We stayed 2 nights and our room was not made after the first night. Perhaps due to Queen's birthday weekend?
The hotel managers on duty during our stay were both friendly and helpful.

Family

6/10

Pleasant

24 Apr 2018

Verified traveler

Great location

Nice place with clean room, comfy bed and very convenient location. We’d definitely stay again.

6/10

Pleasant

27 Mar 2018

Verified traveler

Good location. Friendly staff.the room was clean, no view from the window

6/10

Pleasant

14 Mar 2018

Verified traveler

There was noise outside room as it was next to driveway and rubbish bins

6/10

Pleasant

10 Feb 2018

Meredith

Good value, spacious, but needs a refresh

I stayed here for one night in Feb when ir wss very hot. My first impression of the room was \"wow, it's huge!\". My second thought was \"why is that pedestal fan running flat out?\" Ah - no aircon. February was not the time to be in this hotel.

Otherwise the room had all the right things, but the decor is stuck in the 80s and really needs a refresh.

The free wifi was pretty good - not super fast but that's an issue in the mountains generally so I can't blame the hotel.

My room included a free continental breakfast which the receptionist told me was VERY basic, but I elected to give it a miss.

Overall I would stay here again If I needed somewhere inexpensive, but not in summer.

8/10

Excellent

23 Jan 2018

TONY

worth the cost

this was a fairly old place in need of a lot of work but this was offset by the friendly staff that made the difference. ideal location . breakfast was continental. .would rate this as a 7

Partner

8/10

Excellent

02 Jan 2018

Marko

Romantic NY 2018

Cozy hotel walking distance to echo point. On the plus side: friendly staff, basement carpark, free pool billiard, spa & sauna, free Wi-Fi, bath tub in the room. On the less bright side: dirty carpets, damaged walls outdated and shabby furniture, no room AC, the hotel is in desperate need of renovation.

Partner

8/10

Excellent

28 Dec 2017

John

Nice hotel. Great location

Family

8/10

Excellent

17 Dec 2017

Julia

Weekend getaway

This was a very homely and comfortable boutique hotel. It is close to Echo Point, just a few minutes walk and in very pleasant surroundings. The room was comfortable, clean and quiet and breakfast was simple but plentiful. This was an ideal spot for a relaxed weekend close to all the main attractions and a short drive to the town.

6/10

Pleasant

16 Dec 2017

fiona

Not my idea of Boutique

Old building and interior very tired, the carpet in particular. Spa didn't appear to be in use. Room was a good size but the bath with shower was a very strange affair! You had to almost limbo dance through a door to get in and the shower was very low. Breakfast was continental but more than adequate.

8/10

Excellent

12 Nov 2017

Alex

Central location between town and echo point

Comfortable place to stay in Katoomba, away from the busy town centre and crowded tourist sites. Breakfast is very basic but OK.

4/10

Poor

08 Nov 2017

Verified traveler

This Boutique in need of a refurbishment! Power socket was faulty. the carpet has a musty smell.

6/10

Pleasant

02 Oct 2017

Verified traveler

Noisy but nice

Our room was very noisy, fridge making noises the entire night. Bathroom door very creaky. Apart from this the room was nice.

8/10

Excellent

04 Jul 2017

Annette

Very nice motel/boutique place to stay in Katoomba

Booked this as very close to my brother who is ill so reason for our trip from Brisbane, very handy to all places

Partner

6/10

Pleasant

03 Jul 2017

Verified traveler

Neat little place to stay if on a budget. Close to town and quiet.

10/10

Exceptional

27 Jun 2017

David

Older & very comfortable

Very friendly welcome, accommodation was exactly what we required. Walking easily to Echo Point & town centre. On site under cover parking & basic buffet breakfast
We will readily book the same location with friends or family next time

Family

8/10

Excellent

18 May 2017

Verified traveler

comfortable room

The room was nice and comfortable. The heaters were on when I arrived and it was warm. Undercover car parking was also good. The price was very reasonable. There were a few minor problems, but nothing that would stop me from staying there again, for the same price. I didn't notice in the evening, but when I went to make an early morning cup of tea I realised there was no milk, and no-one around to ask for some. Also the breakfast (light, but OK), didn't open until 8:15, which is really too late.

6/10

Pleasant

17 May 2017

David

No better then an average Motel

If all you want is a room and not too bothered about anything else this is ok
if you want more.... go elsewhere.
After a long journey be prepared to wait, up to 30 mins, for reception to arrive.
Room was.... sort of clean, could have been better, carpets have seen better days
Money is saved by having heating on for the minimum amount of time, doona covers
are replaced by wrapping in white sheets, the breakfast room was freezing and
there seems to be no staff anywhere to be found other then to go to reception
pick up the phone and then WAIT!

8/10

Excellent

16 May 2017

ann

walking distance to shops and scenery. friendly staff

Family

10/10

Exceptional

14 May 2017

Verified traveler

Comfy and welcoming stay

Great staff made us feel like at home in our short stay at Katoomba. The room was good size, clean with kind amenities. The recepcionist was very helpful with maps and instructions about what to do. Continental breakfast is convinient. Definitely I recommend the stay.

8/10

Excellent

29 Apr 2017

Lynda

Great location to go bush walking - clean - friendly and comfortable - Can walk to restaurants.

6/10

Pleasant

26 Apr 2017

John

Average hotel locating between town and 3 sisters.

The hotel looks nice from the outside. The dining room was lovely. I have found that the negative comments (after the booking) about noisy refrigerator, old and a bit dirty carpet, continental breakfast without hot cooked meal (that other hotel of the same room rate supplies) are still applied.
When I checked in around 5 pm, I've found that the refrigerator was not powered. I turned the switch from off to 1,2,3 without success. I searched the power point but could not find one. At night, when I found some people at the reception, I talked to them and the lady turned on the power point at the back.

Partner

8/10

Excellent

21 Apr 2017

Verified traveler

Good value for money.

Cosy rooms. Family room was good - not much space but there's enough. You are there to visit the amazing Blue Mountains - not sit in the room. The breakfast was fine - cereals, toast and tea. A billiard table and spa kept the kids amused. Would definitely go back.

4/10

Poor

12 Apr 2017

MoW

Average with potential

Good carpark, a dry roof over your head, a stay you will remember !

8/10

Excellent

10 Apr 2017

Damien

Close to attractions

Stayed overnight only but hotel is within walking distance to Katoomba and the Three Sisters and within easy driving distance to other attractions.

2/10

Poor

30 Mar 2017

Verified traveler

Would not recommend

I booked for one but a friend decided to come. Was over charged for the friend. Also price on WOTIF did not change for one or two people! Had to fight to get a refund.

Room was set up for two but small. Lamp over hanging bed was loose fitting.

Had to wait a long time to check in even though it was after 2pm. No one was at the desk. Had to keep ringing for service!

10/10

Exceptional

16 Mar 2017

jesse

Lovely hotel in a great location and great value! Spa and sauna included as well as breakfast

Family

6/10

Pleasant

15 Mar 2017

Verified traveler

Nice Hotel and walking distance to 3 Sisters

It was good but staff does not offer information like Breakfast and Wifi etc....and have to asked. Room cleanliness is good. But room not noise proof as can hear next room.
Location is good.

8/10

Excellent

14 Mar 2017

Verified traveler

A lovely quiet spot

A lovely quiet spot short walk to the lookout. comfortable

10/10

Exceptional

12 Mar 2017

Illya

Great facilities, comfortable & great location!

Family weekend away. We were impressed with everything! Comfortable room, comfortable beds with extra blankets & pillows. Sauna & spa just down the hallway. My 8 year old son & I played a few games of pool in the front room. Breakfast was included - which was a surprise, considering the already great price for the room. Secure parking underneath.
The hotel is in a fantastic location - it's a very easy walk to Echo Point, and all of the places we were visiting (Scenic World, the main street of Katoomba & its shops, cafes & restaurants etc) were a 2 minute drive away.
We'll be back!

4/10

Poor

06 Mar 2017

SydneyLocal

Shocker

We arrived with good expectations of comfortable accommodation, cleanliness and a decent breakfast as per website. The room we were initially given was terrible. Ye-old-ly but unclean. We were up for a bush-like-Blue-Mountains-experience but the room had a 20 year old mattress, dust and lots of crumbs on the floor. We complained & they re-located us to a family room which was a improvement. The new room presented a large blue ink scawling directly overhead our bed, a thread of a torn light shade chord (to switch on the overhead bedside lamp), major residue of a large old torn sticker on the inside of the door, multiple torn sticky sections at the top of the venetian blind where the pelmet used to exist and a seriously noisy bar fridge... with unwashed, sticky coffee sideplates that had been used for god-knows-what-else. Aside from the Fawlty Towers haphazardness in the presentation of their rooms, the establishment states (if you are still reading).. La Maison Boutique - a French inspired hotel yet it has a Japanese inspired eatery/restaurant for it's breakfast room with the 'bare essentials' for breakfast. The toast was still frozen, the museli was oats with a few sultanas, it was sub-par sub standard. Really did not enjoy the stay. Neither did my partners mother. We tried to enjoy it but the accommodation was unfortunately in need of a huge overhaul and update. Eg. Huge old sticker residue still stuck to two room doors. Nobody had bothered to remove it. Lazy & dirty

10/10

Exceptional

03 Mar 2017

hugh

great value

restful and satisfying

8/10

Excellent

27 Feb 2017

Verified traveler

Quiet

Felt safe. It was quiet. Hotel staff helpful. It is walking distance from the Three Sisters and town.

6/10

Pleasant

14 Feb 2017

Vrezh

Nice hotel but basic with facilities & features

Room needs more bins and wall power points. No tissues for guests. No air con just a floor pedestal fan. No stand to place your luggage on for unpacking. The room and bed was clean and comfortable. Shower head was placed too low and lacked water pressure. There was no dining facilities. Although the staff appeared friendly and obliging the management did not and was late arriving and preparing breakfast at the stated time. The free wi-Fi was good but overall the place lacked polish.

8/10

Excellent

12 Feb 2017

Lisa

Excellent walking proximity to Echo Point.

High ceilings and fans helped during the unusual heatwave at Blue Mountains. It was a long night with the high temperature, but we look forward to coming back during the cooler months and I'm sure our stay will be much more comfortable. The combustion heater in the middle of the dining room looks inviting for winter.
The hotel was extremely well priced (cost included breakfast) and we plan to come back again soon! Staff very helpful and pleasant. I liked going for a wander through the library/internet room, it reminded me exactly of my Grandma's 1930s house and made me feel at home.

Family

4/10

Poor

09 Feb 2017

Russell

Disappointing

We were kept waiting for nearly 30 minutes for checkin at an unattended Reception.
The room did not have air conditioning (which was my mistake for not checking the inclusions) and was very uncomfortable because it was a hot day and the room windows faced west.
The location was fabulous for what we wanted (to see the 3 sisters).

Partner

8/10

Excellent

20 Jan 2017

Alexander

Good location, good service, ordinary facilities

Nice enough folk. Hotel.com ad was wrong. No air con, slow wifi. Breakfast very limited (toast and cereal). Nice receptionist!

Family

2/10

Poor

19 Jan 2017

hans

Bad

Breakfest terrible all in all nötig a Place to Star in

6/10

Pleasant

18 Jan 2017

Verified traveler

Good position for scenic attractions and Katoomba.

staff friendly and very obliging. A quiet position for restful sleep. The decor is dated and a little tired in some areas. A big plus is underground parking off the street.

8/10

Excellent

13 Jan 2017

Neil

Conveniently located for our stay

The Hotel is in a great location for our stay in Katoomba, and we were able to enjoy the continental breakfasts, Parking and access is good

8/10

Excellent

09 Jan 2017

Ryan

Great location

Serviceable hotel, very clean, friendly staff. A few small maintenace issues and a lack of attention to detail brings this place down slightly

8/10

Excellent

06 Jan 2017

Katarzyna

Good hotel

That was a good experience. Low-budget hotel but very nice. Great area very close to 3 sisters. Also service was very nice and reliable. Breakfast was quite modest

Partner

10/10

Exceptional

23 Dec 2016

Verified traveler

while the hotel is a little faded, the room was very clean and comfortable. The staff are excelllent, friendly and helpful. I enjoyed my stay at La Maison and would stay there again.

6/10

Pleasant

12 Dec 2016

Verified traveler

Quaint little hotel

Quiet neighborhood and reception was great and helpful

Family

8/10

Excellent

03 Dec 2016

Verified traveler

Definitely stay again

Atmosphere awesome
We thought we were the only people staying there it was so quiet until breakfast
Breakfast could have had a little more variety
Overall great place to stay

6/10

Pleasant

25 Oct 2016

James

The room needed some TLC.
3 tiles were falling off in the shower/bath and part of the tile wall was coming away.
The 2 lights above the bed head were loose and hanging off the wall.
The fridge door didn't shut properly. The outside cupboard door (which is screwed to the fridge door), needs to be fitted properly.
Management should make it their priority to inspect rooms and repair items that need attention. If a room can't be fixed, then it should not be available to customers.
If you keep on top of the little things, they won't turn into big issues, which will turn into unhappy customers.

Partner

2/10

Poor

21 Oct 2016

Leah

Misrepresented hotel , badly in need of an update

This hotel was misrepresented on the website, with the information and the photos.we were offered and paid for
1 DOUBLE BED - Yes there was a bed, pushed up against the wall to allow the door to open, there was no bedside table on the left hand side to allow this, and to get into the bed you had to walk sideways.

Layout - Separate sitting area NO , but The two kitchen chairs and table were pushed into the wall to allow TV viewing but you had to sit on the bed as there were no other chairs.

Entertainment - Free WiFi, 30-inch TV with digital channels

Food & Drink - Refrigerator, minibar, and coffee/tea maker NO MINI Bar

Sleep - Blackout drapes/curtains OLD and Grotty

Bathroom - Private bathroom, deep soaking bathtub and separate shower NO Separate shower
The private bathroom had a very old fashioned glassed in high bathtub with the shower in it. ( not separate)
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request NO PHONE/ DESK. we didnt check for an ironing board.etc , no room anyway

Comfort - Air conditioning and daily housekeeping it had heating
Non-Smoking

Although advertised there was no Concierge service, if fact it would have been out of place.
The staff were helpful, one person only no one there after 9 pm. The carpets were in need of a refurbishment,

Why we were put in this smelly cigar box room ( Room 17 ) when there were 4 couples spread over the complex is a mystery.

Partner

8/10

Excellent

16 Oct 2016

Verified traveler

Great location, Service with a smile.

Great location, Service with a smile. One improvement could be breakfast - quite limited and starting at 8 AM which could be quite late and with very few choices in town at 8 AM in the morning.

8/10

Excellent

11 Oct 2016

wendy

Would stay again

We found it very comfortable and an enjoyable experience for us and our 11yo son. Our room and furnishings were quite simple, but clean and neat and all that we needed. The spa was a welcome feature at the end of the day and we enjoyed playing pool in the sunny pool room after brekky each day. Breakfast was a buffet of cereals, yoghurt, tinned fruit and a variety of toast and condiments and coffee. We would definitely use this hotel again.

6/10

Pleasant

10 Oct 2016

Manuel

It was a last minute booking for us & it was well priced for our 3 night stay with a late check out. Room was nice & clean, staff very nice & helpful.
I would stay at the La Maison Boutique again

6/10

Pleasant

10 Oct 2016

Verified traveler

Underwhelming

The images of the hotel were enticing on the website and we thought we'd be staying somewhere quaint. The hotel, whilst mostly clean, although looked a bit underwhelming in person and in need of some fresh paint. The mattress was comfortable, and the room was mostly clean, although it had some blue sticky thread which had been thrown onto the ceiling and salt had been spilt across the bench where the TV was sitting, the shower recess had mould and needed to be cleaned thoroughly too.

Apart from the above, the staff were friendly and the breakfast room was light, spacious, welcoming and included in the price.

10/10

Exceptional

08 Oct 2016

John

Delightful accomodation

Friendly staff, of particular mention is Ivan.

He made our stay very welcoming and helped us out as much he could.