Name: Palais Royale Boutique Hotel
Address: 230 Katoomba Street, Katoomba, NSW2780, AU

6/10

Pleasant

09 Jul 2026

Koula

Breakfast - unfort not worth the paid Brekky, best to go elsewhere if you wanted a nice hot breakfast. Coffee ordinary. The Brekky that’s included in rates was toast, condiments, plain yogurt, bland so called muesli but was in fact oats, reconstituted juices, percolated coffee. Waitress had no personality unfort in dining area. Front desk lady was lovely & very accommodating. Room with 2 Q beds very tight, PowerPoints were limited. TV in wrong spot so only 1 bed could see it, wardrobe opened half way as door closure was in the way, no thought into the layout. Room had mustn’t odour, could do with a fragrant plug in. Be aware it’s a high tub walk over to get in to access shower. Lounge communal area was nice. There is no lift so best to book ground floor accommodation if unable to do stairs. Onsite outdoor parking was a plus. Good location wise, quiet but walking distance to centre & not far to Lilianfels. Overall ok but would not recommend or stay again unfort. We stayed during school hols, last minute short getaway so we were limited with avail accommodation.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Sally

Very clean and great location in the heart of Katoomba. Beautiful buildings with old world charm. Very comfortable stay.

Partner

6/10

Pleasant

21 Jun 2026

Kerry

Advertised as having a bar & restaurant... in truth there is a little corner with wine & beer for sale, but no staff to serve you. Restaurant is actually a dining room where the have the minimalist breakfast that have ever seen for an expensive hotel. You can't drink byo drinks out in the common areas near the fireplaces, so forced to sit on the bed in a cramped, so called \" deluxe king \" room. Couldn't even put my suitcase anywhere and was tripping over our items. Window isn't made air tight and so rattled all night, until I wedged it with tissues. Forget the spa & sauna, spa permanently out of order and isn't much better. Very disappointed with the venue overall, had better at other hotels there for a lot less money.

Family

10/10

Exceptional

13 Jun 2026

Rebecca

This stunning old hotel is straight out of The Shining. Clean, quiet & decorated in a very romantic with classical decor. We could not love this grand old girl more. Would definitely stay again. Staff were also very friendly & helpful. ⭐️⭐️⭐️⭐️⭐️

Partner

8/10

Excellent

10 Apr 2026

Michael

Helpful, friendly staff

Partner

4/10

Poor

06 Apr 2026

Sudeshna

The property location is good with shops nearby. But the property condition was very poor with leakage in the bathroom, bed rugged with a sagging mattress so much so that my daughter now has a sore back due to sleeping in that. The property did not have a drinking water fountain anywhere and the only option was to fill water from the bathroom. The staff were however very warm and were doing their best to help.

Family_with_children

6/10

Pleasant

31 Mar 2026

David

Location is good and my room was comfortable. Attention to detail in cleanliness was lacking. Staff difficult to locate at times with reception desk not always staffed. Continental breakfast was really just toast and cereal with very limited choice

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

ian

Nice sauna, spa was closed. Great location to town

Partner

8/10

Excellent

11 Mar 2026

Ailsa

Great location and parking, staff were fabulous, large room, comfortable bed, room was a little dated but matched property overall very good.

Partner

10/10

Exceptional

08 Mar 2026

Yuriko

Kind front staff, nice location on Katoomba's main street, easy access to Echo Point and walking trails. proximity to a big supermarket

Family_with_children

10/10

Exceptional

07 Mar 2026

James

This was a wonderfully quiet room. Hotel within easy walking distance to town center. Helpful staff. Would happily stay there again. Excellent quality for price.

10/10

Exceptional

21 Feb 2026

Ian

Everything met our expectations

Friends

10/10

Exceptional

15 Feb 2026

Stephen

Beautiful property and beautiful people especially Michelle in reception.

Partner

6/10

Pleasant

11 Feb 2026

Neil

Room 208 for Deluxe Queen was compact. The ensuite was too small for two people.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Kanishka

Room was very good size. The receptionist was very friendly and helpful. We were there one night, will surely come back.

Leisure Family_with_children

8/10

Excellent

28 Jan 2026

Linda

Grand old building. Bit tired but clean, helpful staff. Breakfast very basic

Leisure Partner

10/10

Exceptional

16 Jan 2026

Anthony

Fabulous hotel,definitely staying again.

Friends_and_family Family

8/10

Excellent

09 Jan 2026

William

The lady on receptions was very welcoming and friemdly and made us feel right at home. The room was a good size and although a little dated all was clean and tidy. Breakfast was very basic but did the job

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Carlos

A

8/10

Excellent

26 Oct 2025

Christopher

Lots of character!

Staff v helpful re late check-in, info etc

Partner

8/10

Excellent

05 Oct 2025

tanya m

Great location, extra friendly staff, clean, room cleaned each day.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Susan

Near to everything.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Lawrence

Very friendly staff, large, clean room and proper HOT water with great pressure.

Leisure Family

8/10

Excellent

30 May 2025

Jia

Very easy to park. Very lovely staff members. Stayed in a room with 2 beds which is comfortable and clean. Funitures are old style, the sofa in our room is very old and worn out, and is covered with bed sheets. And the lights are quite dark like most of the hotels. Sauna downstairs is very comfortable and good but the little Spa is out of order. It looks better in the pictures. In reality, It could be more splendid.

Leisure Family_with_children

8/10

Excellent

04 May 2025

Rosario

Only stayed one night, our room was spacious and comfortable. Clean room and clean bathroom. Very quiet. Alas no lift, so needed to go up 2 flights of stairs to the first floor, room 304. We also had the continental breakfast which was very satisfying offering cereal, fruit, yogurt, toast and pastries along with tea and coffee. Close to Scenic World and Katoomba main st. Friendly staff. Enjoyed our stay.

Leisure Family

8/10

Excellent

30 Apr 2025

Anthony

Palais Royale is well placed for a stay in the Blue Mountains. Katoomba main street with a good choice of shops and restaurants / cafes is a short walk away ( 3 minutes). The hotel itself is an historic building in the town. It has lots of original features . Rooms are spacious and comfortable. The en suite has a bath / shower in the style of the original fittings. Staff were very friendly and helpful. The restaurant wasnt open in the evening at our time if stay so we ate out in the town at one of the nearby restaurants. A nice place and comfortable for our stay.

Leisure Family

10/10

Exceptional

06 Apr 2025

Michael

Beautiful Grand Hotel in the Mountains

Beautiful property in the Blue Mountains.

Partner

8/10

Excellent

10 Mar 2025

Carman

Nice people

Leisure Family

10/10

Exceptional

23 Feb 2025

Verified traveler

Very well situated hotel.
Older hotel with a lot of charm. A little dated.

Partner

10/10

Exceptional

02 Feb 2025

Therese

Sadly the restaurant was not open for dinners. Breakfast was basic but really nice. Michelle on night staff was so helpful and friendly. Would definitely stay there again.

Business_and_leisure Self

10/10

Exceptional

01 Feb 2025

Leanne

Overall it was very good. Room 206 needs shower taps fixed as they drip. Also needs more body wash as there was none in the container.

8/10

Excellent

13 Jan 2025

Ronald W

Nice heritage property

This is a very nice retro hotel. It takes you back in time.

Partner

10/10

Exceptional

31 Dec 2024

Terence

Very nice old building.

10/10

Exceptional

31 Oct 2024

Sharon

Michelle was very friendly and nothing was any trouble for her and her coworkers. Always smiling.

Leisure Partner

10/10

Exceptional

07 Oct 2024

Mary-Ann

-

10/10

Exceptional

01 Sep 2024

Lydia

Lovely old world feel. They don't build places like this any more.

Leisure Partner

8/10

Excellent

10 Jun 2024

Karene

Central location,

Leisure Partner

8/10

Excellent

18 May 2024

Carolina

Location was really good

Leisure Family_with_children

8/10

Excellent

01 May 2024

Veronica

It wasn’t buffet breakfast but everything else was good

Leisure Family

6/10

Pleasant

13 Apr 2024

Viviana

The room was small and bedding wasnt the most comfortable.

10/10

Exceptional

05 Apr 2024

Sergii

Nice and quiet place

Leisure Family

4/10

Poor

10 Mar 2024

Richard

Hotel is in a great location but we had booked a deluxe twin room and the beds were so soft, the room was anything but deluxe with a view of a wall and so outdated and the included continental breakfast was tinned fruit in syrup and plain yoghurt and toast. Definitely can do much better for the price. On the plus, the shower was good.

Leisure Friends

4/10

Poor

05 Mar 2024

mike

Old property in need of an update. Even though it’s old and needs updating, no excuse for dirty. Would not recommend

4/10

Poor

14 Jan 2024

Tony

Staff service not friendly

Leisure

8/10

Excellent

26 Nov 2023

David

Lovely old world charm

10/10

Exceptional

29 Oct 2023

Bruce

This Hotel is great if you have a function at Katoomba RSL.

Leisure Family

8/10

Excellent

01 Oct 2023

Kidest

It is clean, comfortable, friendly staff and good service

Leisure Partner

10/10

Exceptional

01 Oct 2023

Howell

Staff were so proud and passionate of the hotel.

For the price found it excellent!

10/10

Exceptional

14 Aug 2023

Margie

Wonderful stay, Michelle the reception was delightful and very helpful. Restaurant food top quality and servicing 5 star as well

Friends_and_family Family

8/10

Excellent

14 Aug 2023

Ann

A grand old place

Really well located, only about 15 minutes walk from the station at Katoomba. Close to restaurants and shops and most visitor attractions.

Partner

8/10

Excellent

03 Jul 2023

Sean

Comfortable accommodation, friendly staff. Great location

Leisure Friends

8/10

Excellent

11 Jun 2023

Anne

All ok hotel - one comment: coffee served for the continental breakfast is water colored in black....not real coffee for a morning wake up.

Leisure Partner

6/10

Pleasant

16 May 2023

Ming

The central heating wasnt working, the heat was cold and it was hard to sleep

Leisure Self

4/10

Poor

08 Apr 2023

Natasha

I had great expectations, but really old, lumpy pillows and threadbare towels for $334 a night is disgraceful! No complementary bottle of water and charging extra for breakfast at that price is ridiculous. I would not stay here again. Staff were lovely, and temperature of the room was great if i had to say something positive.

Leisure

10/10

Exceptional

10 Dec 2022

Mike

A wonderful hotel.

I usually stay at the Carrington on my rare visits to Katoomba, however the Carrington was fully booked for the one night and day I had at Katoomba. The Palais Royale is a beautifully restored hotel with equally welcoming hosts and a nice pleasant walk from the station. The continental brekky was good enough to start any day.

Now I'm retired, I will be back for a longer stay very soon.

Partner

10/10

Exceptional

04 Dec 2022

Jens

3rd time staying here in 2022, and still very good place. Great location in Katoomba, friendly staff and clean rooms.

Leisure Family

10/10

Exceptional

20 Nov 2022

Serge

This was a total surprise for the amount we paid . It was clean , friendly and so close to the middle of town . The breakfast was sensational and serving was huge . The best part was the coffee was exceptional . Would recommend to anyone

Leisure Partner

10/10

Exceptional

12 Nov 2022

Peter

Very good for 2 nights stay

Nice old world charm hotel. Well maintained building and good location. Comfortable bed and big bathroom. Will stay again.

Partner

6/10

Pleasant

20 Sep 2022

fran

beautiful old building well maintained.

Leisure Partner

10/10

Exceptional

26 Aug 2022

Roger

Short break

Friendly staff. Good value breakfast.

Partner

8/10

Excellent

21 Jul 2022

Janette

The staff were friendly and helpful.

The room was clean, spacious and comfortable. A huge factor in booking the room was it had a private bathroom.

The hotel offers an old world charm with the decor whilst proving modern conveniences.

It was an enjoyable one night stay.

Leisure Friends

8/10

Excellent

14 Jul 2022

Adrienne

This property was real gem...gorgeous well appointed room on the ground floor, dining options more than sufficient with a super meal freshly prepared...loved it. All the staff were welcoming and attentive. For an overnight stay or several nights, this hotel offers guests a very affordable break away. Thank you!

Leisure Friends

10/10

Exceptional

28 Jun 2022

Donell

Very enjoyable stay

Leisure Partner

10/10

Exceptional

14 Jun 2022

Peter

Great staff, amazing property, awesome shower.

Business_and_leisure Family

8/10

Excellent

10 Jun 2022

Shirley

Loved the location, the style of the building and the staff were great.
Didn’t like that there was no elevator nor that breakfast is not served every day.

Leisure Partner

8/10

Excellent

26 May 2022

Bruce

Pleasant stay

The Palais Royale is centrally-located, and near an excellent restaurant (Canton Palace) that we visited for dinner. Disappointing that the Palais only has breakfast SOME mornings so don't rely on it! We had to go up the street on a very cold morning to obtain our breakfast at a local cafe. Maybe they could offer a self-service continental breakfast on those days? The central heating is warm but even turned up to 30deg it was not T-shirt comfortable.

Partner

6/10

Pleasant

12 May 2022

Nicole

Owners were lovely, it is an old historical building which is beautiful, however, it’s needs a few updates to make it feel polished and grand again. Way to expensive

Leisure Partner

8/10

Excellent

08 May 2022

mark

Loved the feel, great staff, easy parking, great location. Beautiful building etc. Small suggestion, turn the heating up in the room prior to guest arriving as it was a particularly cold day and the room took us a couple of hours to get warm. Having said this, had a lovely time, the family and I are looking forward to coming back soon :)

Leisure Family

10/10

Exceptional

01 May 2022

Yvonne

Great service.

Leisure Partner

10/10

Exceptional

30 Apr 2022

Dani

Easy to book, staff are really friendly. Room was big and comfortable.

Leisure Partner

10/10

Exceptional

26 Mar 2022

Richard

Great location for a overnight stay
Large room, quiet location nice layout
Free car park
Can recommend

Business_and_leisure Family_with_children

6/10

Pleasant

23 Feb 2022

Ian

Great potential as a destination

Potentially great
Deluxe Queen room very small bathroom tiny and A/c did not work on hot night
Moved to King deluxe next night - much better al round
Could be stunning with a glamorous operator

Partner

8/10

Excellent

09 Jan 2022

Tharumalingam

Manager and staff were friendly and professional

Leisure

8/10

Excellent

02 Jan 2022

Kristian

Good Location

Nice hotel ,close to everything you will need to do and see , we could walk to everything.

Partner

10/10

Exceptional

10 Dec 2021

Quang Hai

Would highly recommend to everyone. We would stay again. Staff were welcoming and helpful. They have breakfast and dinner downstairs which was lovely and convenient. The spa was unavailable but that was ok, we enjoyed the sauna very much. All facilities was very tidy and clean. Location was very close to great hiking spots and local restaurants/cafes. Parking was perfect too and safe. Exterior and interior of the hotel was very nice and makes great photos as well.

Thank you again team!!

Leisure Partner

8/10

Excellent

24 Nov 2021

Gary

We liked the old style but well renovated building and good staff service. Restaurant limited and cocktails not available. Needs to have single malt whisky available.

6/10

Pleasant

30 Oct 2021

John

I was told that dinner would be served in the night. On arrival we were informed that dinner was not available but breakfast was. The second morning we went again to the dining area for breakfast. No one there, walked to reception, no breakfast. We were told we could walk up to the corner, some place would be open and we could have our breakfast there. Totally disappointed.

Leisure Partner

8/10

Excellent

25 Oct 2021

Verified traveler

I’m not fully satisfied for

Partner

6/10

Pleasant

02 Jul 2021

Verified traveler

noisy motor

very noisy through the night some sort of engine running otherwise great

Partner

10/10

Exceptional

06 Jun 2021

Robyn

A great place to stay. Convenient and very comfy. Staff are friendly and helpful. A really good holiday.

Friends_and_family Family

10/10

Exceptional

17 Apr 2021

Maryanne

Clean and comfortable
Extremely friendly staff
Enjoyable wait staff and chef going the extra mile to chat
Unfortunately we stayed at the tail end of COVID restrictions and their restaurant was closed for evening meals
Absolutely recommend for couples and families

Friends_and_family Friends

10/10

Exceptional

06 Apr 2021

Susan

Very Pleasant Stay

We had a very pleasant overnight stay at Palais Royale. The hotel was well-located & within walking distance of shops,restaurants & cafes. The staff were very friendly, both at reception & the waitress at breakfast. Our room, although not huge, was very comfortable. The bathroom was smallish but adequate. It did take the hot water in the shower a long time to come on. The whole hotel was very old world and had a lot of character. I’d be more than happy to stay there again

Partner

10/10

Exceptional

20 Mar 2021

Verified traveler

Better than expected / We had always been attracted to the Palais Royale but generally stayed at our favourites / Comfort; Cleanliness and Staff were excellent ..........

Friends_and_family Partner

8/10

Excellent

28 Feb 2021

Verified traveler

The property is located in the centre of the town, very close to shops, cafes.

Leisure

8/10

Excellent

04 Feb 2021

Verified traveler

Historic hotel. Nice lobby.

Nice historic hotel. Good location. Nice lobby/ bar area to have some wine & relax.

Partner

8/10

Excellent

25 Jan 2021

Carl

Great short stay for Katoomba and surrounds

Friends_and_family Family

10/10

Exceptional

16 Jan 2021

Vanessa

Great Stay

Fantastic location easy walking distance to cafes and shops , quiet in rooms from outside noise ,

Self

10/10

Exceptional

11 Jan 2021

Melanie

Very enjoyable

Clean room, friendly staff

Partner

10/10

Exceptional

28 Dec 2020

Aida

Staff are so friendly and very accommodating. The hotel is walking distance to the shops and restaurants. Will definitely stay at this hotel again

Leisure Family

10/10

Exceptional

22 Dec 2020

Verified traveler

Nice place with old style and charm

Room was huge. The spa worked well. Lovely sitting area. There was also a sitting area and small bar which looked nice.
The kitchen was closed so no option for breakfast but lots of cafes up the road.
Lovely place and would stay again

Partner

8/10

Excellent

29 Nov 2020

Jake

Great location, wind noise was pretty bad, the windows and our rooms door were chattering whenever there was a gust, but there is a severe weather warning for wind so I’m not too harsh on them for that.

Leisure Partner

10/10

Exceptional

02 Nov 2020

Helen

Loved the classy, heritage style of this historic building.

Leisure Partner

8/10

Excellent

18 Oct 2020

Brett

The location is quite good being a short walk from the cafe's a restaurnats on the main street.
As a pro-tip, if you can afford to rent a triple room instead of a double, the rooms are 10sqm bigger and have a beautiful feel.
Ours was Room 206 at the front of the building with a huge and beautiful leadlight windown and no noise penalty.

Leisure Partner

8/10

Excellent

30 Sep 2020

Rachael

Reasonable hotel that’s centrally located

We decided the day before to take a last minute trip to the Blue Mountains from Sydney. There was not a lot of choice at that stage but was glad this hotel was available at a reasonable price. This hotel was centrally located.Check in was ok. Room seemed clean. The only negative was part of the shower was broken-(main part still functioned) and was lying in side cupboard waiting to get fixed. Reasonable stay.

Partner

8/10

Excellent

27 Sep 2020

Thomas

Great location, cold rooms!

Friends_and_family Family

2/10

Poor

18 Sep 2020

Verified traveler

It's totally different from the picture of the Expedia site room. false photograph.

Friends

8/10

Excellent

13 Sep 2020

Steven

Very cozy, quiet and ideally located.

This was a very quaint well appointed room with all the items you would need for comfort and was very well located centrally in town.

If you are coming for the spa or sauna though you'll be disappointed because its closed due to covid, i wish they mentioned that on their site.

Partner

6/10

Pleasant

31 Aug 2020

Annette

Very hard, uncomfortable bed.

A great location, beautiful building but very hard, uncomfortable bed. Very poor customer service. Disappointing, as it could be so much better.

Friends_and_family Friends

10/10

Exceptional

24 Aug 2020

Hylton