Name: Lilianfels Resort & Spa - Blue Mountains
Address: Lilianfels Avenue, 19, Katoomba, 2780, AU

10/10

Exceptional

25 Jul 2026

sharon

Outstanding accommodation . Spacious beautifully decorated rooms . Facilities well presented . A lovely ambient bar / lounge area to relax with a fire . Walking distance to plentiful restaurants. Will be back .

6/10

Pleasant

13 Jul 2026

Marco

Front desk service for check in and out was terrific. Well done. The staff in the bar was ok but the manager serving the area was rude asking to confirm full name and room before serving. Furthermore, after signing the bill I was chased down the hall to again, confirm I had signed the bill. Simply, rude.

Partner

6/10

Pleasant

14 Jun 2026

Heather

No working day spa, pool heater broken and no pool table in the games room - not the resort we paid for. We used to love Lillianfels, now it seems the new owners are not only charging more, but providing less service. We won't be back.

Partner

10/10

Exceptional

08 May 2026

Michael

Great location within walking distance to Echo Point. Well presented and friendly attentive staff.

Partner

10/10

Exceptional

27 Apr 2026

Linda

The dinner was great！

Partner

8/10

Excellent

23 Apr 2026

Claire

Spacious room and bathroom and all spotlessly clean. Staff were friendly and helpful. We ate dinner at the Echos restaurant which was superb. Great choice and excellent wine pairing. Breakfast was fresh with eggs cooked to order but overall choice was limited. Only downside was that, despite being told how to access the interior swimming pool, it was closed when we tried to use it.

Partner

8/10

Excellent

17 Mar 2026

ELIZABETH

Lilianfels is an exceptional property and enjoys this achievement..As it is undergoing major renovations at this time many areas and functions have been compromised
It is unfair to make any comment except to say the management and staff were exemplary in handling my stay. Thank you Lilianfels

10/10

Exceptional

05 Mar 2026

Tony

A perfect balance of walking and relaxing- an amazing vibe. Refurb work well under way and did not detract from the experience at all. Great location; great staff , will be a place to visit again and again .

10/10

Exceptional

11 Feb 2026

Ming

Room was recently renovated and very nice & comfortable. We made use of the pool and enjoyed dinner & breakfast at the restaurant on the grounds. Beautiful place. There’s active renovation of the main lounge going on;looking forward to coming back next year!

10/10

Exceptional

10 Feb 2026

Andrew

A really lovely stay. Hotel beautiful and staff attentive. Would recommend and if I had the opportunity would stay again

Partner

10/10

Exceptional

05 Feb 2026

Peter

Clean room friendly staff and absolutely perfect location as a base for exploring the Blue Mountains

Leisure Partner

10/10

Exceptional

28 Dec 2025

Manish

The staff was amazing. Lahiri, Aruna, Lan and Xauen all were great. Always serving with smile and trying to help.
Food at Miss Lillian was great and very tasty.
Location of the hotel is very good and close to Three Sisters and Echo Point

Friends_and_family Family

4/10

Poor

29 Nov 2025

Sheridan

Staff was fabulous, tried so hard! but room was disappointingly worn and tatty. The place is under renovation and really cannot charge top dollar for the inconvenience and mess guests experience. Very very overpriced and disappointing

8/10

Excellent

11 Nov 2025

Ewen

Staff we all lovely and the hotel has an elegant, calm, ambience

10/10

Exceptional

10 Oct 2025

Becca

Absolutely stunning!

Leisure Partner

10/10

Exceptional

08 Oct 2025

Pablo

Family friendly, great service and a great place to stay

10/10

Exceptional

26 Sep 2025

J M

Lovely place to stay

Partner

10/10

Exceptional

05 Sep 2025

Farhan

Great stay and comfy

Great location. Very friendly hotel staff. Didnt need the mountain view room cos you can easily walk out to view it, but yeah this room is probably bigger. 2 course ( weekdays ) fine dining restaurant opposite the hotel, Echo restaurants serves really good food. Highly recommend.

Partner

4/10

Poor

04 Sep 2025

Jack

Disappointing

10/10

Exceptional

28 Jul 2025

Elizabeth

Great location

Beautiful hotel. We enjoyed the Christmas in July decorations. Excellent location, short walk to Echo Point and Scenic World. The only minor negative is that there’s no coffeemaker in the room, just packets of instant coffee.

Friends_and_family Family

8/10

Excellent

24 Jul 2025

Matthew

Pretty out of the way from the main strip in Katoomba, probably more preferable for those with cars. Facilities were fantastic and the rooms were clean and spacious.

Oftentimes staff took quite a while to address issues, as a lighbulb needed changing and I had to ask 3 times over about 7 hours before someone finally came and changed the lightbulb, and also water often took a couple of calls to be delivered. But staff were friendly and helpful when approached directly, also the maid might have been one of the most friendly people I ever briefly spoke with.

Leisure Partner

6/10

Pleasant

09 Jul 2025

Irmgard

The staff were very friendly, beautiful location but the hotel needs to be renovated (rooms), very noisy rooms as the wind kept us awake, windows rattling! The shower door leaked a lot and the bathroom floor got very wet behind the basin area and under the bin. Overall we feel the resort is overpriced.

Leisure Partner

8/10

Excellent

06 Jul 2025

Robert

Lovely place and ambience. Due for a little maintenance but nice old style as it is too

Business Partner

10/10

Exceptional

05 Jul 2025

Tiffany

Love the warmth and comfort of Lilianfels and the proximity to the activities of the Blue Mountains.

Leisure Family

4/10

Poor

30 Jun 2025

Ernesto

Some staff are selective and seems they don't know about surrounding properties and amenities. The maps were not comprehensive. The promotional photos were deceiving and not worth the price we paid. The beddings were terrible. There were no options on tv channels not even a simple cable channels to name a few

Leisure Partner

10/10

Exceptional

24 Jun 2025

Phoebe

Beautiful

Lilianfels is a special place for us. The space is so elegant and luxurious. The perfect romantic getaway destination.

Partner

10/10

Exceptional

18 Jun 2025

Eva

Excellent stay

The service is great. The front desk, restaurant and bike rental etc.

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

Mary

beautiful

Leisure Friends

6/10

Pleasant

09 Jun 2025

harry

ok needs upgrading getting very old

8/10

Excellent

08 Jun 2025

Verified traveler

Hotel was warm roomy and comfortable. Pillows could have been better. Breakfast food was good but not easily accessible. Would have used the lounge more how was limited on ataff

Friends_and_family Friends

10/10

Exceptional

28 May 2025

kerrie

Stunning property, beautiful setting with an easy walk to the Three Sisters

Leisure Partner

10/10

Exceptional

25 May 2025

KAREN

Loved the atmosphere as soon as we walked in, the lighting the music, the decor felt immediately relaxed and wow factor! So close to everything, my fav hotel in Blue Mountains.

Leisure

6/10

Pleasant

12 May 2025

Jack

A little disappointing.
I have stayed previously and thoroughly enjoyed my experience, however this time my experience was quite average. Common areas are gorgeous, but my room was far from “luxurious”. While clean, it was simply not up to the standard I’d expect from a 5 star establishment.

Leisure Partner

8/10

Excellent

11 May 2025

Amy

Beautiful old hotel walkable to the 3 sisters. The hotel is showing its age in some areas including the bathroom, carpets and windows but this adds onto the old fashioned charm. Breakfast was quite busy and very limited selection, staff were all very polite. Parking is also quite difficult during busy days.

Leisure Family

8/10

Excellent

11 May 2025

Raffi

Beautiful boutique hotel. Basement parking great however entry unsatisfactory for a upmarket hotel. Need to jump out of the car to press the door button. Otherwise great place to stay. Short walk to 3 sisters.

8/10

Excellent

04 May 2025

Beth

It’s a beautiful property, and the staff are amazing.Some areas of the hotel are feeling dated and could do with a refresh.

10/10

Exceptional

03 May 2025

Patrick

Weekend retreat

Great stay. The resort is walking distance to the 3-Sister lookout. The staff are very friendly and efficient. The breakfast was great with multiple healthy choices.

Partner

8/10

Excellent

29 Apr 2025

Luis

Very nice property but needs a little refreshing. Should be a 4 star not 5 star. Staff were very nice overall a good stay and comfy.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Tanya

Great stay!

Leisure Partner

10/10

Exceptional

24 Apr 2025

Glen

Love everything about it and the staff and management are amazing

Leisure Family

8/10

Excellent

23 Apr 2025

Tristan

Had a lovely weekend away with my daughter staying here. Bedrooms are a bit dated (including needing to borrow DVDs from the front desk cupboard!) but we enjoyed dinner and breakfast and being close to morning walks and three sisters. Would stay again

Leisure Family

8/10

Excellent

19 Apr 2025

Rosana

The phone in the room r quite old, the room service button is kind of no use, press 9 for the reception, but no one answer the phone. Tried many times.

10/10

Exceptional

16 Apr 2025

Benjamin

Lovely hotel within easy walking distance of some of the best views in the country. The staff were friendly and attentive, food in the lounge was tasty and generous and the breakfast buffet was well stocked. Beds were comfortable and the room was made up daily. Overall a very pleasant stay.

Leisure Family

10/10

Exceptional

06 Apr 2025

James

This was a great properly that has an amazing location. You can walk to so many great trails. We enjoyed having cocktails by the pool as well. We'll be back.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Dianne

Gorgeous character property, great staff, great atmosphere, great food!

Leisure Friends

6/10

Pleasant

30 Mar 2025

Amy

For the price tag I don’t see the valur

8/10

Excellent

29 Mar 2025

Ben

A beautiful and unique accommodation. Easy walk to many of katoomba's natural sites but quite a walk to the main street. The old style building was so interesting and nostalgic. I loved the snooker room and library and pool was a godsend after long hikes. Staff were lovely and breakfast was good.They did say it was being given a little facelift soon which will make it 5 out 5.

Leisure Partner

8/10

Excellent

28 Mar 2025

Lina

Friendly and accomodating staff. Food at Darley was great.

Leisure Family

10/10

Exceptional

24 Mar 2025

Kenneth

Great location near Echo point and three sisters. Food quality excellent. Friendly staff throughout the hotel.

Leisure Partner

10/10

Exceptional

21 Mar 2025

Priscilla

Exceptionally beautiful heritage hotel, excellent service, immaculately clean rooms. Breakfast is very good too.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Manni

Excellent location and great hotel, wonderful service and good sized rooms

Leisure Family

8/10

Excellent

15 Mar 2025

John

Close to everything, pretty good breakfast, super great staff, beautiful gardens.

Leisure Partner

10/10

Exceptional

14 Mar 2025

Kenneth

The small extra cost to add breakfast is well worth the price. A perfectly adequate buffet.

Leisure Partner

8/10

Excellent

09 Mar 2025

Jon

The was bed was squeaky, otherwise the room is great. Got an extra gift pack and kids size robes and towels specifically for kids which is surprising as some 5 stars hotel don't have this arrangement. The breakfast is one of the best we had, very high quality and fresh food.

Leisure Family_with_children

10/10

Exceptional

03 Mar 2025

Jennifer

Quaint and Quiet

Lovely resort right in the heart of the Blue Mountains. Steps to the 3 Sisters and Grand Cliff Top Walk. Beautiful pool area and afternoon tea. Premises are aging but still charming, comfortable and clean.

Partner

8/10

Excellent

25 Feb 2025

Dinah

Relaxing .

Lovely hotel
But the sports room disappointed
There’s a tear in the snooker table and the darts for the dart board all broken

Partner

8/10

Excellent

16 Feb 2025

Nino

Quiet and relaxing atmosphere

Leisure Partner

10/10

Exceptional

14 Feb 2025

Verified traveler

It was a restful stay

Leisure Friends

10/10

Exceptional

12 Feb 2025

Verified traveler

I have never slept so well in my life everything was so beautiful I could not be awoken it was so relaxing and peaceful.

Self

10/10

Exceptional

02 Feb 2025

Kristine

Staff was very helpful. Breakfast had a lot options and was very good.

Leisure Family

8/10

Excellent

24 Jan 2025

ATHANASIOS A

Nice stay

Nice stay

Partner

8/10

Excellent

19 Jan 2025

Hal

There’s a lot to like about the Lilianfels - classic old hotel feel, spacious rooms, courteous staff, excellent breakfast, and a great location for accessing nearby hiking trails and one main detraction - the property shows its age in a couple of ways (the carpet in our hotel room was somewhat threadbare, the skirt on the bed was partially shredded and the carpet in the “studio room” adjacent to the exercise room was filthy). Notwithstanding the age-related issues, we would stay at the hotel again if we were visiting the Blue Mountains area.

Leisure Partner

10/10

Exceptional

12 Jan 2025

Weng Choong

Beautiful hotel with great facilities. And the room is very comfortable and clean.

Leisure Partner

10/10

Exceptional

11 Jan 2025

Molly

Perfect location just a short walk to Echo Point and Three Sisters. Decor is very traditional and formal (my grandmother would’ve loved it) and the grounds are lovely. Beds were comfortable and the staff were very professional.

10/10

Exceptional

08 Jan 2025

M

Outstanding property. Would return or recommend without a single reservation.

Partner

10/10

Exceptional

05 Jan 2025

Laurie

Lilianfels is situated on the edge of the cliffs and within walking distance of the Three Sisters and Katoomba Falls. It is a quaint property with beautiful gardens. The service by the staff was outstanding and they were very helpful. The breakfast buffet is great with a variety of things to eat, mindfulness to allergies and healthy options such as a make your own juice station.

Leisure Family

10/10

Exceptional

03 Jan 2025

Gayle

This was one of the five nicest hotels in which I have stayed.

Leisure Family

8/10

Excellent

03 Jan 2025

Victoria

The staff are attentive

Leisure Family

10/10

Exceptional

30 Dec 2024

James

The beautiful mountain setting and the excellent facilities overall.
Nothing further to add

Leisure Self

10/10

Exceptional

15 Dec 2024

Satoru

I loved the first impression from the entrance through parking with well maintained landscape, exterior and interior.
It has the most convenient walking access to famous scenery spot.
Friendly staff, the room is clean, great breakfast with fresh juice machine, I should have stayed longer!

10/10

Exceptional

09 Dec 2024

GOPI

Amazing service by staff.

Leisure Family

8/10

Excellent

04 Dec 2024

Martin

Great stay at the spa. Could do with a bit of renovation of rooms, but super clean and in a spectacular garden setting. Food at Darley's restaurant was exceptional.

Leisure Partner

6/10

Pleasant

04 Dec 2024

Nicholas

TVs we not connected to the internet for streaming of personal content. No service at the pool for drinks so everyone had to walk to order. Seems like an opportunity for the hotel to make money but also be a nice service. Needs a bit of an upgrade

10/10

Exceptional

26 Nov 2024

Antoni

Excellent

Excellent, very professional & helpful staff excellent food.
Overall an excellent experience.

10/10

Exceptional

21 Nov 2024

Kyle

Perhaps the only 5-star property when in Katoomba. Staff were courteous and friendly, the over hotel vibe honed a rather old British look. Very clean, some parts seem dated and a bit stiff. Gorgeous garden, especially around the outdoor pool.

Leisure Family

10/10

Exceptional

20 Nov 2024

Leanne

Great place for a getaway. Highly recommend.

Leisure Friends

10/10

Exceptional

16 Nov 2024

George

.

10/10

Exceptional

24 Oct 2024

Verified traveler

Nice hotel with good service.

Nice hotel with good service.

Friends_and_family Family

10/10

Exceptional

24 Oct 2024

Verified traveler

What a nice hotel

Nice hotel, good service, stunning view, so comfortable and unforgettable.

Friends_and_family Family

10/10

Exceptional

21 Oct 2024

Kulander

Such a beautiful interesting classy place to stay within a few minutes walk of all the main views and attractions. The only thing I’d recommend would be charging points for mobile devices.

Leisure Partner

10/10

Exceptional

06 Oct 2024

Kyiha

Luxurious Stay in the Blue Mountains

Our stay at Lilianfels was stunning and luxurious. The room was beautiful and spacious, and the grounds were lovely. Sitting in the main lounge having tea felt a little special. Parking was limited during the busy school holidays, but the indoor pool was a massive hit with the kids, especially in the middle of winter.

Friends_and_family Family

10/10

Exceptional

26 Sep 2024

Michael

A beautiful hotel set with old style quality! Our room was spacious and comfortable and the bathroom had a lovely big tub to have a soak and a good sized shower. We ate in dinner at Darleys restaurant which is superb. The breakfast was a little disappointing for such an up class hotel...apart from that we had a wonderful stay at Lilianfells!

Leisure Partner

10/10

Exceptional

21 Sep 2024

Rebekah

The property is beautiful to walk around, you can walk to hikes and waterfalls in the Blue Mountains. The staff was friendly and the lounge was so comfy with great food and drinks.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Margaret

Property is very clean, quiet and safe. The room is clean and comfortable. Lilianfels is located very close to Echo Point.

10/10

Exceptional

16 Sep 2024

Ivana

Spacious rooms and clean

Leisure Partner

10/10

Exceptional

27 Aug 2024

Fiona

Impeccable, everything was fabulous from the rooms to the service. The spa is definitely worth visiting, and the food is delicious even in the Lounge bar. Restaurant bills at their sister properties can be transferred to your room account for convenience. A wonderful experience. A shout out to Bryant at reception and Katherine in the spa for exceptional service.

Leisure Partner

6/10

Pleasant

18 Aug 2024

Verified traveler

Average.

Hotel stay was just average. We were in a place half the price the night before in Wentworth Falls with more amenities including a Nespresso machine in the room, which this hotel lacks at their price point. Ordered coffees in the lounge and only one came, the other was still on the bill, when provided the opportunity to deliver appropriate service for the class of hotel the staff did not deliver. Positives are the proximity to great bushwalking. Probably wouldn’t stay here again at this price point.

Partner

10/10

Exceptional

11 Aug 2024

CHRIS

Comfortable room, great facilities.

Leisure Partner

6/10

Pleasant

05 Aug 2024

Joanne

We loved our stay and everything was perfect with the exception of the indoor pool. We chose your property as my partner has recently had knee replacement surgery and needed an indoor pool to continue with his hydrotherapy. We were really disappointed to find it was near impossible for him to get out of the pool with the steps available. We did not use the pool as it was too risky.

Leisure Partner

8/10

Excellent

30 Jul 2024

Brett

The location is excellent for Echo Point and the Three Sister and hiking. Beds are comfortable and room was spacious. The Lounge restaurant is solid and has an excellent host. Breakfast should be missed.

A special “thank you” to Lan and the front desk staff for their support

Leisure Partner

10/10

Exceptional

21 Jul 2024

IAN

Rude Staff Member Confronted my Wife

My Family and I are regulars at Lilianfels.
There was a misunderstanding whereby my wife asked to play the lounge piano and this initial request was assented to by a kindly female lounge staff member.
However as she was playing a Classical piece (she is a semi-professional pianist) she was rudely approached by a male asian staff member in the midst of her playing 'claire de llune' and rudely told to stop and was further threatened with having to pay a tuning fee! He loudly demanded she stop immediately causing much humiliation to my wife...
My question is was there really a need to be so aggressive with my wife? You guys are supposed to be in the hospitality industry and therefore should be handling such situations with some form of decorum and dignity,,, we are guests and not bums off the street, for heavens sake!

Friends_and_family Family

8/10

Excellent

17 Jul 2024

Mathew

Had an enjoyable time.

Leisure Partner

6/10

Pleasant

15 Jul 2024

Tamesin

We have stayed many times over the last 20 years. The spa facilities need a serious revamp, and the outdoor pool was closed. It used to be open in winter time. It is a beautiful hotel, but in need of some TLC.

Leisure Family

10/10

Exceptional

10 Jul 2024

Harvey

Very nice rooms and service

Leisure Family

10/10

Exceptional

09 Jul 2024

Alexander

Perfect indulgent escape

Leisure Partner

10/10

Exceptional

01 Jul 2024

Jie

We loved our stay, it’s a charming hotel with excellent service.

Friends_and_family Family

8/10

Excellent

28 Jun 2024

Lu

It's definitely not a 5 star hotel, The gym is pathetic, breakfast has limited chooices, the dinner room is so small you have to squeez through wherever you go. You have to queue for everthing, service is very slow, ordered coffee, it didn't come until we almost finished breakfast. when I was asking the waiter where is the milk, i was pointed to a empty milk jug, i said it's empty (pretty obvious) the response was just wait i will get to it. Ordered room service, there is $10 delivery charge???? I mean just price in the food, feels like jetstar.

Leisure Friends

10/10

Exceptional

17 Jun 2024

Ton-kla

Good location with parking near to the building, staffs are friendly and helpful

Leisure Partner

10/10

Exceptional

15 Jun 2024

George

Full service luxury property - the heated indoor pool was fantastic on a cold winters day.