Name: Fairmont Resort Blue Mountains - Mgallery Collecti
Address: 1 Sublime Point Road, Leura, 2780, AU

8/10

Excellent

23 Jul 2026

Claire

The hotel location is amazing, there's lots to do and it's very spacious - the rooms are lovely and big too. The staff were all super friendly and professional, but I think a bit overwhelmed with the business of the school holidays. The hotel is a bit dated, overall, the common areas are not well maintained, also the breakfast variety was rather poor for $38pp. If you're there to hike the national park, it's a great place to be.

10/10

Exceptional

23 Jul 2026

Michael

Clean comfortable room, very helpful staff. Plenty of dining options, great location.

6/10

Pleasant

22 Jul 2026

Michael

Family friendly

6/10

Pleasant

20 Jul 2026

Lili

Parking extra now at $15 per night unless an Accor member, ice scaring for kids is extra, pool and gym are a good place to spend some time with the kids everything else is at extra cost. Movie nights at the cinema is also free to kill sometime. Amenities are great to keep kids busy but take some extra cash with you as it will cost.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Lana

Plenty for kids to do. Room was clean but litter in common areas and room service still in hallway at 4pm

6/10

Pleasant

11 Jul 2026

Baljitsingh

Just clean some of the old propety

8/10

Excellent

07 Jul 2026

Sophia

Hotel was clean but quite old
Very family friendly lots of things for kids to do

Family_with_children

10/10

Exceptional

05 Jul 2026

Suzanne

The staff were friendly and helpful.

The facility is great for families. They have various activities catered for kids.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Thessa

We had a wonderful stay and would highly recommend this hotel! The staff were friendly and approachable throughout our visit—from reception to the dining team and room service. Everyone was welcoming, and any queries we had were responded to promptly.

Our room was clean, comfortable, and well maintained, making it easy to relax and enjoy our stay. The hotel also has great amenities, especially for families with kids, making it a perfect choice for a staycation.

Overall, we had a fantastic experience and wouldn’t hesitate to stay here again. We’d definitely come back!

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Darren

We are mostly there for the views and those are beautiful. The place is nice and rustic but seems a little run down in areas. The breakfast buffet was very nice. The needs and rooms were clean and comfortable. Staff was mostly very happy and friendly

Family

10/10

Exceptional

28 Jun 2026

Susan

Beautiful setting to take in and explore the glorious Blue Mountains.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

fran

We have been going here for many years always have felt comfortable and looked after. the 1st room we had was a bit shabby seemed to be in the young families area. the floor of the bathroom needed a lot of deep cleaning. the lounge was worn out and needed replacing. We were moved to another room because I found the shower in the bath hard to get up to. the staff were fantastic at helping this happen. The bathroom floor again needed a good clean. there was also an outside little deck area thats needed a sweep, there was leaf litter that had not been clean up for a long time. Staff are lovely. We will return as it is so nice to be somewhere you can just relax without driving to do things.

Partner

8/10

Excellent

22 Jun 2026

Jeffrey

Stayed for two nights. Limited eating options mid week as we were told that Embers restaurant was all that was open. There was a communication problem as the Hotel staff didn’t seem to know about dinner being available at associated Golf Club ( lucky it was State of Origin football night so special catering was available).
We enjoyed our stay and had a very large room but hotel is getting a bit dated. There is an additional $15 per night charge to park your car (usually a distance from the entrance).

Partner

10/10

Exceptional

21 Jun 2026

Alfie

Wonderful hotel. As soon as you walk in the hotel the lobby is beautiful and everything about the hotel from there is so lovely. So many things to do throughout the hotel. Would highly recommend to anyone

Partner

8/10

Excellent

20 Jun 2026

Jaimi

The experience overall was nice. It is a little dated and general wear and tear.

It is definitely a good place for families with children. The kids were running up and down the hall ways and running around the foyer. Not a great location for people without kids

Partner

10/10

Exceptional

15 Jun 2026

Choon Meng, Alvin

Stayed 1 night. Service was great. Hotel and facilities was clean however needs updating. Outdoor parking which is abit inconvenient if rains. Breakfast budget was great.

Family_with_children

2/10

Poor

14 Jun 2026

Paul

Old and run down property

Partner

10/10

Exceptional

09 Jun 2026

Christopher

Best for families

8/10

Excellent

08 Jun 2026

Subhash

Staff good & helpful
Great location
Great pool & spa
Unhappy with the delay in check in

Partner

2/10

Poor

08 Jun 2026

Megan

I recently stayed at Fairmont Resort Blue Mountains for one night over a holiday weekend with my family. At over $700 for a single room, I expected a premium experience. Unfortunately, the reality fell well short of the price tag.

The issues started at check-in. We arrived and were told our room wasn't ready and that we would receive a text when it became available. No text ever came. After returning to the front desk after 3pm, we were told concierge would have our key. Concierge had neither our room key nor our bags, so we had to return to the front desk yet again before finally receiving access to our room.

The room itself was extremely disappointing. It felt tired, dated, and poorly maintained. The king bed didn't even have properly fitted sheets. The paintwork was worn, the carpet appeared dirty, and the bathroom was in particularly poor condition. The showerhead looked decades old, and the bathroom tiles were visibly affected by black mould. This is not what I'd expect from a hotel charging premium holiday rates.

We also requested an extra sheet or blanket for the fold-out bed and were told there would be a $60 charge. I can understand charging for additional bedding when bringing in a cot or extra bed, but charging that amount for a simple blanket when guests are already paying such extraordinary room rates felt unreasonable.

While the family facilities are one of the resort's main selling points, they too were disappointing. The arcade was useful for keeping child

Family_with_children

10/10

Exceptional

27 May 2026

Sahar

Family Friendly enough for a group of 10 adults and 20 kids.
I tried to upload photos but it seems like the photo add options doesn't work at the moment.

10/10

Exceptional

24 May 2026

Ashleigh

Stayed with 2 other families. Awesome family friendly resort with indoor soft play / jungle gyms, games rooms, indoor pool, ice skating, outdoor slides and a cinema (!!). Fantastic for kids - just note that not everything runs during the week outside of school holidays. Staff are all amazing and are very helpful and friendly.

Family_with_children

10/10

Exceptional

24 May 2026

Gaurav

Great propery

10/10

Exceptional

17 May 2026

Michael

Great stay as always for UTA weekend

Family_with_children

8/10

Excellent

10 May 2026

Elke

Such an amazing time with my family and I. The staff were so lovely!

Family_with_children

10/10

Exceptional

09 May 2026

Richard

Enjoyed our stay. Very family friendly and plenty to do.

Family_with_children

6/10

Pleasant

09 May 2026

Elmira

We stayed for one night for my husband’s birthday. The property is quite dated and in need of renovation.
The air conditioner didn’t work, leaving the room very cold. Once we contacted management, they sent someone to fix it. We were excited to use the pool and jacuzzi; however, there was no indoor kids' pool, and both the water and the surrounding area were too cold for toddlers and adults alike. Other guests were expressing the same concerns.
I am unsure if the restaurants are managed by the hotel or operated independently, but the food quality was poor. At the Italian restaurant (Azzurro), our food arrived very late. They brought our toddler’s meal last, and it was cold. After an hour of waiting for our polenta chips, we were informed they had 'dissolved in the oil.' They did offer us a complimentary tiramisu as an apology.
The cheese plater was good from Sublime but kids cheese burger was low quality not recommended.
On a positive note, the lobby was clean with good facilities, and the cinema was well maintained. The kids' playground was modern and useful. Other amenities including ice skating, the motorboats, the big slide, and the Kidz Zone are available for an extra charge. The outdoor area was nice and tidy. Overall, it is a family-friendly property.

Family_with_children

8/10

Excellent

09 May 2026

Adrian

Pleasant check in, parking is very competitive and you may end up with a bit of a walk with you bags. No valet in front to drop off your bags either.

Partner

4/10

Poor

03 May 2026

Abidur

The rooms has terrible air flow and ventilation and the aircon does not cool down below 20c. My wife and child were sweating and we had to talk sternly with hotel staff to get a small table fan which didn't help. Anyone who is a bit claustrophobic or expecting nice airflow and a cold room will be disappointed. Eventually we had to open our courtyard door to cope up. Paying 500+ dollars for a single night and having such a poor experience is not right. The manager and staff were polite though and they provided a form of compensation but our weekend getaway was ruined for sure.

- Reception staff kept directing us to different restaurants with simple requests to heat up some pizza. we had to wait long time to get a simple request done.

- Concierge desk is practically unmanned.

- Plenty of things for kids to do and the resort itself is beautiful.

Family_with_children

8/10

Excellent

03 May 2026

Fay

Breakfast great, everything great but without a car it was so far away from anything, even a fair walk from a bus stop. It was easy to get an Uber but I just didn’t realise it wasn’t near a Station or public transport. This was rather important to me as I am 85ys old and I attended with my granddaughter 31. Couldn’t fault the beautiful views and surroundings but I was just unprepared for the actual location. Sorry

Family

8/10

Excellent

30 Apr 2026

Sandra

The indoor and outdoor pools are both unheated. During the colder months they are not usable.

The rooms were clean however they only were cleaned once on our 3 night stay. Room service was very slow and we ran out of toilet paper one day.

6/10

Pleasant

28 Apr 2026

Lisa

Needs an update.

10/10

Exceptional

26 Apr 2026

Martin

.

10/10

Exceptional

24 Apr 2026

Carole

Very comfortable bed, and loved the easy access to the shower, no needing to step into a bath, the accommodation gave me a room that really suited my needs. The staff were wonderful, so helpful and always very pleasant. There was plenty of activities for both Adults and children, was not there long enough to partake in most of the activities.

Friends

6/10

Pleasant

22 Apr 2026

Angela

Couldn't get our bedroom cleaned during our stay. The carpet, the sofa, dirty and stained

Family

8/10

Excellent

21 Apr 2026

Aik

The deluxe king room with balcony the view was amazing and the room was very spacious which made the whole holiday experience super relaxing and enjoyable.

Family_with_children

10/10

Exceptional

18 Apr 2026

Kim

My favourite place for a weekend stay with my family. We've been back so many times. So many wonderful things for kids to do and super relaxing for parents. And as someone who travels for work weekly the staff at the Fairmont are exceptional, such a fast check in and they all go above and beyond.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Alisha

Family friendly with loads of activities for the Los to enjoy. Beautiful grounds. Very helpful staff.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Melissa

Staff were fantastic, very helpful and friendly
The whole place is very tired/needs to be refurbished
Breakfast buffet was expensive and the food generally very average

Family_with_children

8/10

Excellent

14 Apr 2026

Dean

Prices were fair staff nice place tidy rooms clean pools were clean would recomend to everyone im booking back in to take the boys on golf week end as i was so happy with the place in general

8/10

Excellent

14 Apr 2026

Jenice

Lovely place to stay for the whole family.

Family_with_children

8/10

Excellent

11 Apr 2026

Sam

Whilst it is lovely, it needs some restoration done, painting.

Partner

8/10

Excellent

09 Apr 2026

Antonio

Excellent for the national park.

10/10

Exceptional

03 Apr 2026

Finlay

Unreal

Partner

10/10

Exceptional

02 Apr 2026

Huiwen

Great service

Partner

10/10

Exceptional

02 Apr 2026

Phillip

We had a wonderful experience at this family-friendly resort. The parking was convenient, and both the room and amenities were exceptional.
I have only two minor suggestions for improvement. First, the spa area would benefit from better monitoring; despite the signage, there were young children swimming in the spa throughout our stay. Second, the service at The Grill could be more efficient, as we waited over 20 minutes for our drink order to be completed and had to ask for table water twice.
Overall, we loved our stay and will definitely be back. I hope this feedback is helpful!

Partner

10/10

Exceptional

01 Apr 2026

Rebecca

Lots to do. Close to many thimgs

Family

8/10

Excellent

30 Mar 2026

Sylvie

Property is a bit dated but room was clean and quiet. A few restaurants on site but we didn't try. We went into town to the cafes and restaurants. Staff was friendly and helpful. Would stay again.

Partner

10/10

Exceptional

30 Mar 2026

Mary-Anne

We really enjoyed our weekend at the Fairmont. The staff at reception were particularly helpful when we were booking for dinner at the Leura Golf club which was excellent as well.
We had seven children and the activities were really excellent for them. They enjoyed it so much.
Loved the breakfast and so did everyone. I particularly enjoyed walking in the many walks surrounding the resort. It was lovely to sit in the gardens and read the tennis and netball courts were great too.

Family_with_children

6/10

Pleasant

30 Mar 2026

Napoleon

Shower door not working properly

Family

8/10

Excellent

29 Mar 2026

Rabie

Breakfast was fresh. Some of the pancakes were stale around the edges

Partner

10/10

Exceptional

29 Mar 2026

Jessica

Great place

Partner

10/10

Exceptional

29 Mar 2026

Taryn

Just got back from another stay and it was just as amazing as always. The room was spotless, and the staff were incredibly friendly and welcoming from start to finish. The moment you walk into the lobby, you’re greeted with the most beautiful scent—it instantly sets the tone for a relaxing stay.

The atmosphere is warm and inviting, with a cozy fireplace and subtle music playing in the background, making it the perfect place to unwind. There’s always so much to do too—the pool is warm and super inviting, and the games room is a great way to relax and have some fun.

Such a consistently relaxing experience—already looking forward to my next stay.

Family_with_children

4/10

Poor

22 Mar 2026

Mark

Food was very underwhelming, the grounds had no staff everything is overgrown & rundown. The place has lost its spark 😞

8/10

Excellent

13 Mar 2026

julius

Staff well trained and knowledgeable. Good to see reverted after the previous owner disaster

Self

4/10

Poor

06 Mar 2026

Leland

Felt like we were in steerage on the Titanic.

Partner

10/10

Exceptional

01 Mar 2026

Prabina

Clean room

Family_with_children

10/10

Exceptional

27 Feb 2026

Emma

Fantastic for families

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Jeremy

Great views from property and expansive grounds to explore. Pool and play options great for kids. An excellent place to relax and unwind

10/10

Exceptional

21 Feb 2026

Gaurav

Clean rooms and kids pools are amazing

Family_with_children

10/10

Exceptional

21 Feb 2026

Amy

Staff are great to friendly and helpful throughout the whole hotel.

Family_with_children

6/10

Pleasant

21 Feb 2026

Tracey

The rooms and the facilities over all were showing their age. We won't be staying again as it wasn't worth the money.

Partner

8/10

Excellent

19 Feb 2026

Julie

Staff were great. Decor was a little tired. The shower pressure was very poor. Ember’s restaurant was very good.

Partner

10/10

Exceptional

19 Feb 2026

Parwin

This is Parwin Saidi, not John saidi, he did not stay there.
I am the one making these res. and staying there.
Anyway, the place was clean, and the staff was great and helpful.

4/10

Poor

18 Feb 2026

Sanjay

Run down hotel.
Pool area unkept and dirty, furniture in the bar old and dirty.
The breakfast was reasonable.

Family

8/10

Excellent

18 Feb 2026

Narjes

Very nice

Partner

10/10

Exceptional

15 Feb 2026

Iain

Quality service and care. Great range of restaurants, bars, gym and facilities.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Constantine

always a pleasure to return with our family

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Shanna

The room and facilities were great. The service was not. I was travelling alone with my two children under 6 and was counting on the services to make my trip a breeze. I couldn’t get a hold of room service (just a mom wanting a coffee!!) and there wasn’t any coffee in the room. I tried contacting the concierge upon checkout, not answering the phone. I ate at the trattoria with my kids, and it was next level humiliating. The waitress talked to us the whole 20 minutes we were there judging what I ordered for my kids to eat, the fact I let them have juice during dinner (not after) and the fact I was even there at all (shouldn’t eat out with them until they are at least 10). It was so belittling. I ended up getting our food boxes up so we could just eat in our hotel room instead. I would stay again for the kids amenities and proximity to home (short two hour drive for us) but the service was honestly terrible.

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Suzanne

Staff were great but the property is starting to get a bit worn. Could be an amazing place with some TLC.

8/10

Excellent

09 Feb 2026

David

Room was clean and tidy but air conditioner was quite inadequate for the high temperature outside and the room was quite warm all night. Location is great and close to Leura mall and Katoomba. A nice stay

Leisure Partner

10/10

Exceptional

09 Feb 2026

Fiona

The room was spotless. The concierge and the desk staff were totally amazing. I’ll be going back there.

10/10

Exceptional

08 Feb 2026

Kelly

The room was very clean, the staff were amazingly helpful and super friendly, especially the concierge he was so helpful.

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Myla

The check- in went smoothly. The facilities were explained properly and a map was provided for us to explore the grounds. I'm just curious on how the toy stuffy privilege goes. While we were queueing 5 families were before us kids in tow. All kids upon checking in got the duck toy stuffy. When it was our turn, we didn't get one. Is there an age cut off who can only receive the toy stuffy? Just want to know. The rooms were huge. The sofabed needs a bit of cleaning. There are enough pillows too. Downside of the room is that the AC is not too cold. The temp says it's 20 deg but it was cooler outside the room considering it was sweltering outside. I know AC system is fixed but that temp in the room was just a tad warm. Breakfast was great too. Staff very nice and accommodating.

Leisure Family

10/10

Exceptional

01 Feb 2026

Asvirinaldi Aswin

We had a wonderful stay at Fairmont Resort Blue Mountains. The room was very clean and comfortable, the staff were friendly and helpful, and the facilities were excellent. The location and views were beautiful. Highly recommended.

Leisure Family

8/10

Excellent

31 Jan 2026

James

Place was nice, we enjoyed the stay

8/10

Excellent

29 Jan 2026

Dana

Clean room, nice staff, activity options were good, beautiful surrounds.

Disappointed that all pools were quite cold and that lots of kids activities were closed for the week (the giant slide, the train, carousel and horse riding).

Leisure Family_with_children

8/10

Excellent

28 Jan 2026

LESZEK

The whole experience was very nice thank you

10/10

Exceptional

28 Jan 2026

Estelle

Really great stay at Fairmont. Stayed in a Super King with my husband and 9month old. Enough room to place a portacot. Family friendly resort with great facilities. You do usually need to pay for parking $15 per day I believe, but if you are an Accor member you get it for free during your stay.

Family_with_children

6/10

Pleasant

27 Jan 2026

Carole

Very noisy rude neighbours. Scratchy sheet. Expensive breakfast

Leisure Partner

6/10

Pleasant

27 Jan 2026

Fiona

I have a lot of love for this hotel, we came here a lot when our children were young. The setting is beautiful and the staff are always lovely and very helpful. However revisiting with my now teenage daughter we feel the hotel needs a refresh, better restaurant & food choices at more reasonable prices. Room service breakfast was unavailable and the only option being an all you can eat buffet which we didn’t require. The golf club was closed the night we decided to eat there, Embers Grill is so over priced so we ended up ordering room service dinner which tasted great but was ridiculously expensive for what we had.

Leisure Family

10/10

Exceptional

23 Jan 2026

Jörg-Peter

Ein etwas in die Jahre gekommenes Ressort, welches man auf den zweiten Blick auch sieht. Das freundliche und zuvorkommende Personal, die Sauberkeit und die Angebote machen das mehr als wett. Ich komme mit meinen Enkeln bestimmt wieder.
Kleiner Tip am Rande: Die Sauna könnte wärmer sein!
Alles in allem ein gelungener Aufenthalt!

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Petrina

Staff were friendly and helpful.
Everything was clean,

Leisure

8/10

Excellent

21 Jan 2026

Edward

Interactions with staff were heartening due to their sincerity and clear commitment to do a job well. My room was all I could have hoped for, clean, quiet and most importantly for me, secure...a mini bar would have been nice..meh ;-) We went during an unseasonal wet but driving up we agreed there was enough on offer that it would not be an issue. There are cosmetic maintenance issues but really...I didn't care, I really enjoyed my stay.

Leisure Friends

10/10

Exceptional

21 Jan 2026

Lynn

National Park close , plenty of things to do on site

Leisure Friends

4/10

Poor

18 Jan 2026

Elizabeth

The room was satisfactory except that at least one of the doors to the adjacent rooms was not secured and the guest from next door entered our room. A very friendly staff member attended but did not have the \"special key\" and could not lock it. We had to secure it with a wooden wedge. The hotel is great for children but noisy and not good for a quiet or romantic getaway. Saying that the childrens train ride and carousel was not operative and the adults bar was closed on Saturday evening with the only alternative a lively pizza parlour. The car parking is not suitable for older people as many of the car parking spaces are on one of the 4 lower levels with about 80 steps and up to 100 metres walk. A great hotel if you have kids, but that's about it.

Leisure Partner

10/10

Exceptional

18 Jan 2026

sakis

Great spot with something for everyone.

2/10

Poor

17 Jan 2026

Benedict George

I stayed in a Deluxe Room with Spa at Fairmont Resort Blue Mountains, expecting the high standards Fairmont is known for worldwide. Having stayed at multiple Fairmont properties in Dubai, this experience was shocking and disappointing.
Teaspoons were dirty with dried food particles.
Sink clogged after use.
Dust on bed and headboard.
Carpet ripped near bedside.
Wardrobe and cabinets were visibly unclean.
Overall, the room felt unhygienic and poorly maintained.
For a luxury hotel charging premium rates, this is unacceptable. I have photos to prove these issues. Fairmont needs to take urgent action to ensure guests don’t experience this.

Leisure Family_with_children

6/10

Pleasant

17 Jan 2026

Paul

The property is in need of repairs and maintenance. The exterior of the buildings need painting and some repairs. There were quite a few leaks in various places around the building from rainwater entering the roof spaces. There was a dangerously loose glass shower screen in the shower/ bath which was also very awkward to get in and out of and was very narrow. We have stayed here a few times over the last five years and unfortunately each time it has gotten a bit worse. There are more activities for kids and the ice skating rink looks great.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Michael

Great location and plenty of activities to keep kids occupied

Leisure Family_with_children

8/10

Excellent

10 Jan 2026

Bill

Everything was there can see that it is a good family venue. Room was roomy clean and quiet

Leisure Partner

10/10

Exceptional

09 Jan 2026

Ashfaque

Loved the resort, nice pool, lots of available parking and great customer service!

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Iris

Room spotless. Staff helpful. Aircon fully working 👍

10/10

Exceptional

08 Jan 2026

Rod

Loved it ,just what we needed ! Thank you

Leisure Partner

10/10

Exceptional

07 Jan 2026

Claire

All the staff members were nice and the bed was comfortable. We also loved the rainbow slide

4/10

Poor

07 Jan 2026

Rocci

There were scratching noises in wall & ceiling - perhaps possum or rats. Bathroom had no fan and shower too small and bath slippery. Dirty kettle and pigeon droppings outside window.
Restaurants lacking supplies and screaming children heard through walls and in hallways. Needs separate area for adults only bar and restaurant.

Leisure Partner

6/10

Pleasant

03 Jan 2026

Mariia

Unfortunately, our stay didn’t meet our expectations this time. Overall, the hotel gave an impression of prioritising additional revenue over guest comfort. Many activities come with extra charges, creating a constant feeling of being upsold. Our stay ended up with a very uncomfortable situation. Despite booking through Expedia with all children declared (ages 4, 11, and 14), we were told at breakfast that one of our children was not entitled to breakfast and that we had failed to provide thr age. This was particularly distressing, as Expedia requires children’s ages during booking and considers children up to 17 years old (but Fairmont consider 12+ as adults). However, none of the booking confirmations or receipts mention my children’s ages, and it appears this information is not passed on to the hotel. Being questioned and effectively blamed in front of my child, and made to feel as though I had done something wrong, was embarrassing and upsetting. After stressful discussions, the issue was eventually resolved and breakfast was provided complimentary, but the experience itself left a very negative impression.

10/10

Exceptional

31 Dec 2025

Youjung

I would really recommend to friends & family.

10/10

Exceptional

30 Dec 2025

Helen

Really friendly staff and good location.

Leisure Family

8/10