Name: Hearty Center
Address: 19 Abbotsford Rd, Katoomba, AU

4/10

Poor

09 Jul 2026

Sarah

Not what I expected unfortunately. Room was nice and cosy with a comfy bed, blanket and heater (handy as it was freeeeezing) however the place felt so isolated and desolate.
The kitchen amenities did not even have a sink or hob, and the bathroom did not have a sink either?
Was a shame as I was looking forward to my visit there, but felt the need to leave a day early.

Self

10/10

Exceptional

28 Jun 2026

Ariel

clean room friendly staff

2/10

Poor

21 Jun 2026

Sara

We were shocked at the condition of the room. We paid $400 for 1 night and the bathroom tap ran all night you couldn't turn it off and the condition of the bath was bad so we didn't shower. The bedside light didn't work so I had to read with my I phone. Very disappointing.

Family_with_children

10/10

Exceptional

25 May 2026

Andrew

Loved the hotel, they accommodated our requests and made us feel welcome

Partner

10/10

Exceptional

18 May 2026

Akiko

Nice

8/10

Excellent

13 May 2026

Kylie

Great value, lovely old building, central location, small car park with more on street. Liked having sink in room although share bathroom - although couldn’t wash hands until back in room. Chilly but blow heater just sufficient. Bedding warm and comfortable.

Self

4/10

Poor

09 May 2026

Jonathan

What...just... happened? This is an unattended building. There's a pile of keys in a bucket of rooms that have been used, and a pile of keys for rooms that haven't. There's no one on property, and if you can't reach the owner (?) by text, you can't check in. Which honestly, would probably have been the best possible outcome.

Rooms are nothing like the pictures, this is a one star, eerily lit horror movie set. The heat isn't particularly effective, and the hot water takes about 5 minutes to warm up in the morning. There's a jumble of random soaps and shampoos on the floor of the shower. It's a long walk to town, and it's not clear if there's parking.

On the positive side, there's

4/10

Poor

25 Mar 2026

David

Everything worn and dirty. In retrospect I don’t think I would stay there at half the price, nor maybe even if it was free. Only upside was that receptionist was pleasant and helpful, but that’s little consolation.

Self

10/10

Exceptional

18 Mar 2026

Justin

Friendly, helpful staff and comfortable, clean rooms. Very quiet and relaxing.

Self

6/10

Pleasant

15 Feb 2026

Andrea

The room had cleaned bed linen. in a queen bedder. And its own small bathroom. Small table, 2 chairs, 1kettle, 2 heathers.
Being a heritage property there is a small sink in the bedroom. Not in the bathroom. They left some cofee, tea, sugar. and toothbrush kit in case we forgot ours. There is no wardrobe or iron available. They have hanging space.
There was a hairdryer but you'll need an adaptor to use it.
We slept comfortably.
It is a heritage building. So it could be a bit noisy.
The only 1 staff member we saw was courteous and helpful. I see so much potential for a property like this. For that to happen it is necessary more staff, repairers, gardeners, remove or hide all old stuff including furniture and Cover the laundry area.
Maybe more minimalistic look and possibly have some feature walls instead of just white.
Location is great and everything is close by, low price accomodation if you are on a tight budget.

Leisure Partner

8/10

Excellent

09 Feb 2026

Samantha

Clean room. Quiet location. Central location. Large building with long corridors. Great shared eating area with filtered water, kettle, microwave. Rooms have kettle and sink and mirror etc. The exterior needs some TLC. It doesn’t appear that the place is functioning as a cancer treatment centre.

Leisure Self

4/10

Poor

23 Oct 2025

Thomas

Tired building in need of a good deep clean.

Self

4/10

Poor

02 Oct 2025

Janice

Staff were kind and were clearly trying to develop a good business but night time building noise on the next level was relentless.

Leisure Family

6/10

Pleasant

13 Sep 2025

Ian

Okay for one a night crash

This hotel is one step up from a back packers hostel or caravan park. That said, it was clean and quiet. The tiny room also featured a huge massage chair that probably should have been in the common room. The shared toilets and shower feature was a disappointing surprise, although the shower was a huge capsule that was beamed down from the star ship enterprise. No hand washing facilities after using the toilet, however there was a sink in the room. Wong be returning to this hotel again.

Partner

6/10

Pleasant

11 Sep 2025

Muhammad Sarmad

Booked in double bed with private bath. Room and bathroom were clean. Bed sheets were washed and cleaned. Loved the massage chair in room.
Wash basin was installed in the room next to the bed instead of in the bathroom. It was inconvenient and didn’t like the setup.

6/10

Pleasant

07 Sep 2025

Mike

Noisy.. just no insulation in the property and everything echoes at night. Bed side lamp?

Leisure Self

6/10

Pleasant

16 Aug 2025

Janet

Up and down. Spacious room, good outlook. Super shared kitchen.
TV had only two channels and no volume. Heating, but a bit inadequate, chilly night.
Reception messy, too much paraphernalia.
Lovely old building.

Partner

10/10

Exceptional

16 Aug 2025

Samantha

It’s a great place for the price, location and quietness. But, it feels very empty with lots of rooms.

I’ve stayed several times and never seen anyone receiving cancer treatment or the medical desks in use.

I think they should revert to trading without the medical facility label as it has loads of facilities or meditation room, gym equipment, large dining area.

Leisure Self

4/10

Poor

14 Aug 2025

Andrew

No tv,no fridge, kept up all night with dripping water outside my window

Leisure Self

10/10

Exceptional

11 Aug 2025

Kat

Had a short weekend stay whilst travelling out of state. Was clean, quiet, and conveniently located to town.

Self

10/10

Exceptional

09 Aug 2025

Johanna

The hotel is strategically located within a 5-10
minute walk to Katoomba village and 15-20 minute walk to Katoomba train station.
The bedroom is well equipped with a beautiful comfy bed which provides a good quality nights sleep. There is a heater, hairdryer, massage chair provided in the room.
The bathroom has an amazing shower and some bathrooms have heated toilet seats.
The kitchen has 2 fridges, a microwave, toaster and complimentary tea and coffee.

Leisure Self

10/10

Exceptional

20 Jul 2025

Malgorzata

The place is basic but clean and sufficient for a comfortable for the stay. We had a massage chair in our bedroom which worked as a miracle on our muscles after tiring hikes! We also had a personal electric heater in our bedroom. The staff were very helpful and let us leave luggage in their store room on the arrival and departure days. Our stay was pleasant and very cost-effective.

6/10

Pleasant

10 Jun 2025

David

Very cold weekend in Katoomba. In room and general heating not good. Location is close to town and shops.

Friends_and_family Family

2/10

Poor

09 Jun 2025

Trevor

Room was tiny, freezing cold, with only a small column heater. TV didn’t receive free to air channels.
Reception was helpful, and it was in a convenient location.
Felt like a 2 star hotel in Cambodia.

Leisure Partner

10/10

Exceptional

24 May 2025

Gerard

Good value for money

Leisure Self

8/10

Excellent

04 May 2025

Jasmin

The staff were friendly, the room clean and walking distance to public transport and town centre

Leisure Self

4/10

Poor

26 Apr 2025

David

For the price, the facilities were very poor. It was very expensive for a room with shared bathroom. There was no TV, fridge, mirror or a night lamp. No proper shower items. We could hear loud steps when someone would walk in the corridor, didn't get a good sleep throughout the night. The room felt empty with just a massage chair and heater.
Did not meet our expectations.

10/10

Exceptional

24 Apr 2025

Prabin Kumar

Friendly staffs and clean rooms at relatively quiet place.Loved the stay with my family.

8/10

Excellent

21 Apr 2025

Craig

Our room was cold. Massage chair in room was unique.

Leisure Partner

8/10

Excellent

18 Apr 2025

Denise

Safe and quiet for a solo traveller. Walkable but some slopes to go up and down to get to the location if you are travelling without a car. Apart from that, great comfortable and clean place.

Leisure Self

8/10

Excellent

07 Apr 2025

Chloe

Staff were

8/10

Excellent

06 Apr 2025

LAURENCE

Quirky but good value for a touristy location. Massage chair in room was an interesting addition. Good that there was a common room with fridges & microwave.

Leisure Friends

10/10

Exceptional

06 Mar 2025

Laura

Easy to find and park. Lovely and clean. Wonderful stay

8/10

Excellent

27 Dec 2024

Sussan

Beautiful old building

It was a lovely old building unfortunately it had no air conditioning and it was quite hot. The bedroom was small and taken up with bed and massage chair so no where really to sit.

Self

8/10

Excellent

17 Oct 2024

Caterina

Doors slamming can be noisy at night as can neighbours sharing the bathroom, but otherwise, it's a great place to stay. Clean and close to town centre.

Leisure Self

8/10

Excellent

15 Oct 2024

Pascal

Good place to stay for a few nights. Very quiet and peaceful

Leisure Self

8/10

Excellent

13 Oct 2024

Zeke

The room and the bathroom are quite small, but expected given the price. Surprisingly, there are a massage chair, a hair dryer and two sets of tooth brushes and tooth pastes, better than some other budget hotels.
Very convenient location to go to Echo Point.

Leisure Partner

8/10

Excellent

08 Oct 2024

Pascal

Lovely old building and the room I stayed in was quite nice. I was surprised by just how quiet it was.

Leisure Self

10/10

Exceptional

29 Sep 2024

Samantha

Quiet. Clean. Safe. Warm. Characterful building. Late check out. Helpful staff. Quirky name and branding, but for a good reason.

Leisure Self

10/10

Exceptional

31 Aug 2024

Samantha

The building has character. The interior is very clean. The room had a massage chair. Very comfortable with a doona, pillow and towels. Hand sink in room. Lots of light. Kettle. And a vertical fan/heater.
The location is convenient and quiet and nestled on a back street.

8/10

Excellent

14 Jul 2024

Stephanie

I loved the massage chair in the room and the bath oils.
Unfortunantly we had a power out which meant our heater stopped working over night. Also lost power to fridge, chargers, kettle and massage chair.
It was very cold but the doona was still cosy enough to be comfortable.

Leisure Family_with_children

8/10

Excellent

02 Jun 2024

Samantha

This is a retreat hotel for treating people with cancer. I didn’t know that until after I arrived. I didn’t see anyone who was unwell. We I researched the property I realised it’s history.

I thought wow, a massage chair in my room, cool European shower with jets etc, a gym and a chapel where I could light incense and candles. Filtered water is available, a fireplace in the eating area and very clean bedding.
Whilst the room was small with no wardrobe, I only had an overnight bag and could cope. With a kettle, and a large basin in the room I could make endless cups of tea.
It was secure with a lockable front door and coded room key. Cameras were in the corridors.

The only draw back is no lift to get up the stairs.
It’s on a quiet back street and 10 minutes walk from Woolworths. The staff were helpful and when I arrived the fan heater was on and my room was warm.

And, you get to check out at 11am. Ticks so many boxes.

Leisure Self

6/10

Pleasant

28 Apr 2024

Jidavee

This hotel very quiet. That’s good for taking a rest

Leisure Partner

8/10

Excellent

27 Apr 2024

Rick

Quiet, located close to where we wanted to go and friendly staff

8/10

Excellent

20 Apr 2024

David

We had a basic twin room. No frills, but it did come with a massage chair which was great after doing a long walk.
Our stay was cheap and cheerful. The staff were very welcoming. It was. We clean. Would stay again.

Leisure Family

10/10

Exceptional

16 Mar 2024

Adolfo

Great place to stay and recharge.

10/10

Exceptional

11 Mar 2024

Rhonda

The staff were lovely The room was clean and quiet.

Leisure

8/10

Excellent

10 Mar 2024

Rhonda

Convenient

Leisure

2/10

Poor

03 Jan 2024

Maryanne

The room was very small, no tv and no air conditioning, on my first night I got bitten by bed bugs and on my last day woken up by a cockroach in n my bed . Terrible experience

Leisure Family_with_children

10/10

Exceptional

03 Oct 2023

Maryam

everything was amazing.

Leisure Family