Name: Tsai Hotel and Residences
Address: 11 Wilson Street, Lahug, Campo, Cebu City, 6000, PH

10/10

Exceptional

14 Apr 2026

Hazel Marie

Perfect place to stay, very clean, affordable room prices and the location is perfectly close to the city.

Partner

8/10

Excellent

31 Mar 2026

Brandon

We spent about 10 days at Tsai Hotel and Residences and don't have any negative feedback at all. The staff was always helpful and hospitable. Any time we called tot he front desk we were taken care of promptly, whether it was restocking water or taking garbage.

We did have to ask everyday for water though and figured they would realize that we wanted our two free bottles everyday. Yet they always waited for us to ask, which isn't bad I guess.

Very clean place and plenty of things to do around the area whether you are looking to eat or shop.

Partner

10/10

Exceptional

20 Jan 2026

OSWALD

All my rewuests was taken care of right away. Tsai has a great sraff. I enjoyed my stay.

Leisure

8/10

Excellent

19 Jan 2026

Madonna Glo

Great customer service plus the unit is so big and the location is perfect. I would go back to this hotel again. Thank you for accommodating us

Leisure Partner

8/10

Excellent

17 Jan 2026

Sheena Joy

yes

8/10

Excellent

16 Dec 2025

Sheena Joy

Helpful staff

Business Friends

6/10

Pleasant

20 Nov 2025

Elsa

I think you need to check if there are bed bugs because I was itching in my entire stay. Toilet wasn't clean enough.
Location was great for me since it is too close to where I was going to. It's nice is close to the church. Staff were helpful.

Self

10/10

Exceptional

18 Sep 2025

Ian

Clean, comfortable and very affordable

The area is close to Ayala Center and Waterfront Resort and Casino. Staff were friendly and very accommodating.

Business Self

6/10

Pleasant

20 May 2025

Sheena Joy

I like that it’s convenient, transportation is easy in the area as well. I didn’t really like the amenities especially the bathroom, shower area water flow is not separated so it tends to flood.

Business Friends

8/10

Excellent

04 Nov 2024

Sven Jonas

Value for money

Value for money but not in the best neighborhood. Safe but dirty.

Partner

4/10

Poor

31 Aug 2024

Jason

I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.

6/10

Pleasant

04 Jul 2024

Richard

Very friendly staff. No hot water!

Leisure Self

8/10

Excellent

23 May 2024

DAVID

Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.

Leisure Partner

6/10

Pleasant

06 May 2024

Marya

Little disappointed with loud construction sounds.

Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.

Friends_and_family Family

2/10

Poor

12 Mar 2024

Verified traveler

Will Never Recommend

Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!

8/10

Excellent

03 Dec 2023

Stevo

Very friendlyl staff

Leisure Partner

10/10

Exceptional

23 Nov 2023

ROMEO

Cheapest

cheapest and clean

Business

2/10

Poor

27 Apr 2023

Mathias Stephan

There was absolutely nothing to like.

Business Self

6/10

Pleasant

08 Apr 2023

Veronica

staff are good but can’t sleep the whole night dogs are barking.

2/10

Poor

26 Jan 2023

anil

The Pictures are completely misleading.
Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.

6/10

Pleasant

14 Dec 2022

Hapfy

I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.

Business Self

10/10

Exceptional

06 Oct 2022

Mercedes

Near & convenient to all restaurant

Leisure Family

8/10

Excellent

05 Oct 2022

Anthea

It has a great location. The room was good but the bathroom is too small.

Leisure Family

6/10

Pleasant

31 Aug 2022

Charles

Hotel was ok. They played strange music in entry.
Bed had no blanket and internet was terrible.

Leisure

10/10

Exceptional

05 Jun 2022

Lillibeth

Very good and I will comeback again.

Friends_and_family Family

6/10

Pleasant

05 May 2022

Gary

Poor internet was an issue. Need to check their drainage system. I booked a room for some friends. They told me the drainage was clogged up as they showered it would fill up with water.

Leisure Friends

10/10

Exceptional

06 Dec 2021

Verified traveler

Short but sweet

Great stay. Next time I’ll stay longer

Self

8/10

Excellent

16 Feb 2020

Verified traveler

Great place to stay for a while, the toilet space is a bit bigger. Over all its great!

Leisure Family_with_children

6/10

Pleasant

04 Feb 2020

K

It's affordable and close to IT Park. However, the refrigerator is not working, the shower area is too small and prone to accidents because of the floor is slippery.

Leisure Partner

8/10

Excellent

20 Jan 2020

Winston

The price is reasonable only the internet so slow but overall it was a pleasant stay for the price

Business Partner

8/10

Excellent

09 Jan 2020

Verified traveler

Good room and helpful staff

Leisure Self

10/10

Exceptional

03 Jan 2020

Verified traveler

Staff was very helpful in working with us to make minor changes to our booking.

Friends_and_family Family

8/10

Excellent

11 Dec 2019

Peter

Employee are respectful but d parking needs upgrade

Leisure Self

10/10

Exceptional

30 Nov 2019

Gary

Staff very friendly and helpful. I will certainly go back.

Leisure Partner

6/10

Pleasant

28 Oct 2019

Weng

Hotel, amenities and personnel were good. But what I don't like is the inclusion of guest rate to the amount paid for the room we checked-in. I am still hoping that the amount added to the rate of the room should be paid back to me. Thank you.

10/10

Exceptional

23 Oct 2019

Jonathan

Great rooms at convenient location

Wonderful, clean rooms and the establishment is conveniently located with easy access to dining and shopping establishments. Perhaps the only problem is that I don't feel safe with the terrace door. It's the kind of door with a lock that's easily damaged, and thus, I cannot lock it. Room 510. Also, my minifridge is not turned on and I don't know how it should be turned on or if it'll be an additional payment if I turn it on. Moreover, I'm not sure if the three bottled waters are free (as it is listed in the hotel description here in hotels-dot-com) because on the fridge,there's a sign that bottled water costs 30pesos. On the plus side, great wifi and view (at the back of hotel), and great room amenities for work/freelance related stuff e.g. desks, power outlets, etc

10/10

Exceptional

21 Jul 2019

Verified traveler

Rooms and staff

Leisure

8/10

Excellent

21 Jun 2019

Verified traveler

Nice place to stay but the bathroom doesn’t have a good drain so it makes the bathroom dirty

Leisure Family

10/10

Exceptional

19 Jun 2019

Delwyn

Well located hotel. Some restaurants nearby and walking distance to Cebu IT Park. Hotel is clean and rooms are spacious for its price.

Business Self

10/10

Exceptional

08 Jun 2019

Verified traveler

Very clean!
Cable TV channel is very very limited and reception is poor!

Business_and_leisure Self

6/10

Pleasant

01 Jun 2019

Marife

Tsai in a years time

I have stayed in Tsai in 2018
It was a great experience the wifi was better
The place was quite and peaceful
But it was a totally different this time
Hot showers wasn’t working
Wifi is very slow
The room that they gave me on my first day the back door lock was broken
The cleanliness was still great though

8/10

Excellent

18 May 2019

Riza

Everything went well. So far so good. Will recommend this to a friend.

Leisure Partner

8/10

Excellent

15 May 2019

YenJ

The room was very clean and the staff are nice. The shower room is small though.

Friends_and_family Family

8/10

Excellent

15 May 2019

Verified traveler

Taxi had a little trouble at night finding. Perhaps signage needed improvement

Business_and_leisure Partner

8/10

Excellent

09 May 2019

Peter

Highly recommended

Staff was awesome and was a good comfy room in a good location, I loved the fact that everything was close

Partner

8/10

Excellent

05 May 2019

Verified traveler

Friendly staff

Leisure Partner

8/10

Excellent

10 Apr 2019

Verified traveler

Nice place to stay couple of days, hotel location nearby so many places like IT park, ayala center, mountain views

Business

10/10

Exceptional

02 Apr 2019

Chester

Its clean. Near mall and food shop.

Leisure Family_with_children

8/10

Excellent

13 Mar 2019

Verified traveler

Likes; They are one block from a church. Laundry is just next door. 24 hour convenience store across the street. A supermarket about 1 block up the street and more you can discover on your own.
Dislikes; problematic Wi-Fi!

Friends_and_family Partner

10/10

Exceptional

04 Mar 2019

Tony

Great Place to stay.

Always willing to help.
Special requests honored.
Friendly staff!

Partner

8/10

Excellent

26 Feb 2019

Verified traveler

Location is accessible

Leisure Family

10/10

Exceptional

13 Feb 2019

KATH

Good value for money

Business Friends

8/10

Excellent

09 Feb 2019

Verified traveler

The price was great

Friends_and_family Family

8/10

Excellent

08 Feb 2019

Verified traveler

It was fine not fancy only a few tv channels.shower was kinda low pressure

8/10

Excellent

03 Feb 2019

Verified traveler

Better stay than before

8/10

Excellent

01 Feb 2019

Verified traveler

good hotel

6/10

Pleasant

28 Jan 2019

Verified traveler

noise level is a bit high for their airconditioners and vents. Wifi signal cant reach the bedroom area.

10/10

Exceptional

17 Jan 2019

Verified traveler

Excellent

The hotel is very nice .near the shopping mall ,commercial bank,within the business district.The room that I stayed was spacious ,neat and clean .I like to thank you to the staff for the helping me to bringing my baggage in my room....I will stay again in the near future.

8/10

Excellent

14 Dec 2018

Verified traveler

The staff were great, the room was clean, safe and quiet. I would pick a better location next time.

Friends_and_family Family_with_children

6/10

Pleasant

08 Dec 2018

Verified traveler

1) had cockroaches crawling on the walls
2) Aircon leaked water on the floor during the night, we love stepping in a large pondle of water in the early morning
3) No room service we had to use our towels another day
I wont stay there again,

10/10

Exceptional

07 Dec 2018

Verified traveler

Nice place..

8/10

Excellent

30 Nov 2018

Verified traveler

Very clean.

10/10

Exceptional

26 Nov 2018

Verified traveler

I always feel relaxed, wh

10/10

Exceptional

15 Nov 2018

Arthur

Speed of Service.

My stay here for over a week was very nice. I especially like that the staff was very fast to attend to your needs when something was not right.

10/10

Exceptional

14 Nov 2018

Joyce

Friendly staff

8/10

Excellent

14 Nov 2018

Mar

Good staff.

8/10

Excellent

13 Nov 2018

James O

The hotel and staff were more than adequate. Had ants and a cockroach in the room. But the room itself was clean and cheap.

Partner

8/10

Excellent

10 Nov 2018

Verified traveler

Cleanliness needs improvement

There were ants on the table.

Partner

10/10

Exceptional

04 Nov 2018

Verified traveler

the staff are friendly. the hotel is tidy. the bed is comfortable.

4/10

Poor

26 Oct 2018

Verified traveler

If you like construction until 3 am from across the street than it’s a fine hotel

4/10

Poor

29 Sep 2018

Verified traveler

Unfortunately....

• small ants, cobwebs/spiders in the room
• 1 small roll of toilet paper/room/day for 3 people - no Kleenex/tissue, had to buy extra TPs to use
• no water pressure from shower - a 10-minute shower becomes 30
• no laundry service in hotel as advertised
• safe was broken
• 24/7 noise from new hotel construction across the street

The only positive comment I have is the staff - respectful, helpful and always had a smile.

Family

10/10

Exceptional

20 Sep 2018

Joan

Value for money

Best hotel price with best service

Family

8/10

Excellent

02 Sep 2018

D

Very basic accommodation. Dont have high expectations, and you will be satisfied. If you want first class service and comfort, go somewhere else and pay more. Good for budget travellers. Safe surroundings. Friendly staff.

8/10

Excellent

28 Aug 2018

Verified traveler

pleasant stay. staff was helpful

Partner

4/10

Poor

28 Aug 2018

Verified traveler

Gone from good to bad

Not as good anymore. No hot shower available. Towels were not around on the room upon check-in, preventing you from getting a shower.

Also, you need to ask a LOT in getting a towel. Had to wait for 4 hours just to get a fresh towel.

4/10

Poor

27 Aug 2018

William

poor

i was disappointed we took two rooms but found no hot water in room for shower, one would expect a hotel of this size would have hot showers.

Family

10/10

Exceptional

22 Aug 2018

Mads

I stayed for 2 nights and all was awesome. I will come back this time with company

10/10

Exceptional

18 Aug 2018

Mark Anthony

You get what you paid for!

The place is perfect and close to my daily routine. The room has enough space but I don’t really like the bed, a little uncomfortable.
The receptionist could have been more attractive, but overall is okay.

4/10

Poor

29 Jul 2018

Anna

The room was dirty. First there were ants on my bed so I asked to be changed in different room. The room the changed me to was a lot smaller than the original reservation and I had two guests with me. I asked for extra towels since there were only two towels available and there were three of us, they refused to give us another one.

6/10

Pleasant

24 Jun 2018

Ric

Needs Improvement on facilities

The hotel room shower head is clogged up and the floor is very slippery . They should put a rubber matting on the floor to prevent accident while taking a bath. Cable channels are so few. it needs to be up graded so guest can relax and watch more programs while resting.

8/10

Excellent

10 Jun 2018

Verified traveler

The room is spacious, but the hairdryer and iron are on request and based on availability. In the end, we did not get a hairdryer for 7 nights stay. Wifi is weak in the room.

10/10

Exceptional

06 Jun 2018

Verified traveler

Great hotel!!! really love my overnight stay in this hotel. price is excellent. Would definitely stay here in the future.

8/10

Excellent

01 Jun 2018

Rene

Rooms are very small especially if you are with a family. Their superior deluxe rroms are exactly of the same size as the regular rooms except that they added a twin bed. Walking area are limited especially if you have luggages.

It is excellent though if you are a single traveller or just for a couple. There is also no water heater in the shower and bathroom tiles could use some re-caulking as molds are developing in between tiles.

4/10

Poor

28 May 2018

Verified traveler

We got to the hotel without a room cause according to the staff that there was a glitch in the computer . This is the justification for them to tell us that they overbooked and we have to he transferred to another hotel. The booking was done a month ago thru expedia and I came early at 3:00 am to the hotel with my family from korea and we were not allowed to check in early so we have to look for another accomodation that day. It is very disappointing and very irresponsible that they did not communicate to us that there was no room available that day. Not even a phone call or email message. So
For future customers, BEWARE of this FLAWED bookings!

8/10

Excellent

21 May 2018

Vicky

close to food establishment

staff are nice,friendly and helpful. definitely i will stay again on this hotel whenever i'll go to Cebu city.

10/10

Exceptional

13 May 2018

Verified traveler

Amazing place and the stuff are very friendly clean. I love to go back this place in my next vacation.

8/10

Excellent

30 Apr 2018

Verified traveler

Safety

Need polishing regarding customer service. Our room was opened while we were inside without us being notified.

Family

10/10

Exceptional

28 Apr 2018

jeleeb

Happy I picked this place.

Late arrival (after 2am) and happily greeted. Check-in was quick and room was nice and clean. Was able to happliy rest after a long day of travelling.

8/10

Excellent

18 Apr 2018

Everett

Comfortable and relaxing

Friends

4/10

Poor

07 Apr 2018

Leslie

We got our towel about 10pm. There was no comforter, we were only provided a very thin blanket. The washroom is very tiny and floods every time you take a shower since the shower curtain provided is short. Wifi is very slow, you need to go to the ground floor to get a decent connection.

Family

8/10

Excellent

05 Apr 2018

D

Home in Cebu

Stayed in Cebu several times in different hotels but I have been coming back to Tsai recently. Very affordable rates, great service and friendly staff. It would be nice to have a comforter in the bedroom and hair dryer in bathroom. I admit It was hard to get a good sleep at night due to the construction in front of the hotel, but i know it is beyond their control. Limited tv channels but I was not there to watch tv so it was ok for me. Thank you Tsai Staff for making my cebu stay a good one, I will come back again.

8/10

Excellent

03 Apr 2018

Jacob

Very Good budget hotel

If you are in a budget and does not want to pay a lot for your accomodations, You should check this new hotel. We stayed quite few times here are my tips.
Foods: Tsai is located about 200 meters from JY Square mall where there are several food establishments, including 24 hrs open McDonalds and Jollibee. Theres also a 711 in JY Square.right in front of the buildingus the Pino restaurant, which serves buffet style Filipino foods, they also have Brick oven Pizza and Gelato place. Few steps to the left theres a Korean restaurant. Right below the hotel theres a chicken wings place which serves unlimited wings for good price, students and young people crowds this place every meal time, we havent tried it but it must be good with the number of people lining up. Tsai has its own cafe, Tazzas. They offer 15% discount to their guests.

Rooms: The rooms are big, and I love that every room has their own balcony. Sound proofingis not that great but the street in front does not have a lot of traffic, we can just here occassional honking from cars and motorcycles. The bathroom is basic, nothing fancy. Water pressure is good and has water heater too. They dont provide wash cloths and hand towels, just 2 pcs of bath towels with soap, shampoo and toothbrush. No hair dryer too. The beds are ok, but could be a little less hard. The AC is window style but Powerful, it would be nice to have extra blanket and not just a flat sheet.

8/10

Excellent

18 Mar 2018

Dee

Great place to stay.. close to many food places

I was in cebu with my girl and we stayed here twice through while traveling around cebu. The hotel staff was very friendly. Its close to plenty of places to eat! And you can easily get a cab to go other places that are further. Great rates!

8/10

Excellent

15 Mar 2018

Beulah

Bed is extremely okay. Clean. Accessible. Shower room is just too small for a big size person. Water is not enormous when coming from the shower. Air con unit hummed so noisily and the exhaust fan too.

Partner

4/10

Poor

25 Feb 2018

Diana

Comforatble bed but noisy place

Stayed here for one night and happy to have left the next day. We asked for a quiet room with queen size bed and we got a room facing the construction (they work till midnight) and the road, very noisy. We got 2 sigle beds pushed together. The mattress was comfortable but that's about the only good thing in this place. A/C is either freezing or fan, but very noisy and no remote. The TV signal is bad, the shower water goes everyone and floods the floor, water pressure is bad but at least they have hot water.
The entire bathroom smells very strong of moth balls or camfor, it's not pleasant.

I wouldn't recomment this hotel. Once you get out there's cares and bikes everywhere and you can barely cross the street. Getting a taxi is a nightmare during dinner time.
The hotel staff were nice.

6/10

Pleasant

20 Feb 2018

Verified traveler

not good... aircon blows out the dirt to the bed...toilet is flooding no proper drain. the shower space is so limited. bad deaign

4/10

Poor

18 Feb 2018

Emil

This would be my last choice

Price: $25+, from a visitor’s perspective this is close to the low end of the hotel range in Cebu
Reception: Door man carried my bags inside and opened the door for us. Check in was quick and easy
Wi-Fi – Slow internet (free)
Bathroom: The moment you enter the room you get hit with a strong Albatross Bathroom Deodorizer (google it), very overpowering smell. Hot water comes and goes and is non-existent during peak time. Little shower water pressure. Towels were clean and soft. Mediocre toiletries. Sink was dirty when I first entered my room. The room needs a toilet tissue holder (not a basket behind the toilet)
Bed: Thin mattress, but I slept well in it. Thin blankets and clean pillows
Room Amenities: Water boiler and instant coffee packets, coffee cups with teaspoons. In room safe, slippers
Hotel Amenities: Did not know of one
Dinning: Not inside the hotel, Tazza Cafe & Patisserie did offer a discount next door for guests.

Partner

8/10

Excellent

30 Jan 2018

Verified traveler

Its not my first time to stay here and i would stay again. It's good value for money. The room is clean and comfortable with everything i like to have when i travel. The staff are friendly.

10/10

Exceptional

21 Jan 2018

luxnie

it was wonderful..

10/10

Exceptional

03 Dec 2017

Bert

A Hotel to remember

Parking space is available to hotel guest as well as non hotel guest
Polite Staff
Nice and clean rooms
Peaceful and convenient location