Name: Cebu Grand Hotel
Address: Cebu Capitol Commercial Complex, N. Escario Street, Cebu (ceb), 6000, PH

6/10

Pleasant

29 Jan 2024

Benjie

The problem is the air conditioning need to fix the air adjustment which is broken, the water heater is not properly working during the time of my stay.

Business_and_leisure Family

8/10

Excellent

13 Nov 2023

Jezreel Gaius

Convenient Location. Good breakfast. Its Clean.

Business_and_leisure Self

10/10

Exceptional

07 Jun 2023

Mohe

It’s my 4th time staying there , I highly recommend

Leisure

8/10

Excellent

12 Mar 2023

Robert Crisencio C

good location

good location.. delicious food.. humba is great

Friends_and_family Friends

8/10

Excellent

22 Jan 2023

Johnny

Great

Business_and_leisure Self

8/10

Excellent

11 Dec 2022

David

Great hotel.

Overall it’s a great hotel. Clean, friendly and efficient staff. It has spacious rooms and a real hot water bathtub. A rarity in the Philippines.

The only disappointment I had was the pool was closed for renovation. I wish had known that before booking and flying to Cebu. Otherwise it was a great hotel.

Partner

8/10

Excellent

27 Oct 2022

Paz Divina Gracia

The location is convenient. Thus, the hotel is busy.
Cleaning of the rooms need to be inspected regularly. Maybe a daily inspection by Housekeeping Manager room by room or spot check. The furniture and floor were dusty but maybe because there were renovations being done next room.
New towels/bath rugs needed.
Breakfast was great but maybe have more variety.
Otherwise, I will stay there again. Staff is very accommodating in all areas.
Good customer service.

Leisure Friends

8/10

Excellent

18 Sep 2022

Sophia

Descent hotel for a short stay. Staff was very nice

Partner

8/10

Excellent

01 Mar 2020

Mae

The property is close to some shops and restaurants. Most of all close to a Catholic Church, a PLUS.

Friends_and_family Family

8/10

Excellent

08 Feb 2020

Verified traveler

Prime location. Excellent connectivity. Many dining options nearby. Many entertainment options nearby. Fairly nearer to airport.

Leisure Friends

8/10

Excellent

28 Jan 2020

Verified traveler

Nice room and staff. Ideal location. Relaxing and quiet. Clean room.

Leisure Family

2/10

Poor

26 Jan 2020

Verified traveler

The leaking pipe that made water pour out of the overhead light in the bathroom. Then my party was forced to switch rooms in the middle of the night and I was not compensated for our trouble at all. I was and am very disappointed in this hotel. I also still have video of the incident which I am considering posting online if I am not compensated in some way for my troubles.

Friends_and_family Family

6/10

Pleasant

24 Sep 2019

Martin

Stay elsewhere

Old hotel with old bedbugs

Partner

2/10

Poor

13 Aug 2019

Verified traveler

No bell man when we arrived , not one person helped us with our luggage . We stay here often and this is the first time our stay did not include breakfast . Very disappointed

Business_and_leisure Family

4/10

Poor

05 May 2019

edward

None

Sorry but I will tell the bathroom is dirty
And also the swimming pool.
Stay is better and also stuff so friendly

Family

8/10

Excellent

03 May 2019

Verified traveler

It was near to a place where I had a meeting and I had stayed there before some years ago .

Business_and_leisure Family

6/10

Pleasant

03 Jan 2019

Mark

Potential

Bit of renovation going on so appreciate the distraction and challenge to the staff. Breakfast standard varied more selection would assist.
It is a good location

Family

2/10

Poor

20 Sep 2018

Fin

We’ve stayed here multiple times when passing through Cebu we’ve always had a pleasant experience but this time was a complete disaster . Usually there always someone at the front door to greet you and help you with your bags , not this time ! The door could care less . Then there was the renovation going on which was loud and smelled like chemicals in the lobby . Suppose to have WiFi and when we got to the room no WiFi . We called the front like 10 times and 10 times they said they will retry it and call us back , no call no WiFi , the next day we realized only the 2nd fl had internet and we brought this to the front desk and they moved us from the 2nd to 4th , so obviously they knew the only floor that had internet was the 2nd fl but played games with us for a whole day and lied about it . The restaurant was closed and had the breakfast buffet in one of the function rooms on the 7 th floor , what a nightmare . The food was disgusting , all left overs from a previous banquet , no real breakfast food what so ever . We’ve been loyal guests of this hotel for 2 years and we’ll never be back .

6/10

Pleasant

05 Sep 2018

Verified traveler

ms.M.E

It was indeed a great stay. Service was good very friendly. Maybe needs little update.

4/10

Poor

12 Aug 2018

Verified traveler

Overnight Stay

The beds are too soft. Towels are dirty. Hot water in shower not working. Aircon is okay. Window is appreciated.

8/10

Excellent

04 Aug 2018

Frans

Improving

During the years we have used the Cebu Grand, we have seen improvements. Now breakfast was served on the 7th floor roof top, what was a good place to enjoy the views. Breakfast was alright, but still would like to have JUICE available instead of instant-powdered sweet stuff.
Room was large and comfortable, basic amenities and small complimentary bottles of water. Good bedding. Safe box installed and plenty of closet space.
Good service from the staff.

Partner

2/10

Poor

02 Aug 2018

Glisy

Not a place to stay!

The place is outdated. Bed is so old. Ants all over the counter, AC not working good. If only I don't get charged to cancel my 13 days booking I would move to a different place. Will never recommend the place to friends. Saw some guests was smoking inside the room when I walked by and had their door open. 1:30am a guest with kids was making terrible noise down the hallways.

Family

6/10

Pleasant

30 May 2018

Verified traveler

Ok bit far from most things

4/10

Poor

23 May 2018

AC

Positives: The location was good, close to malls and restaurants. The buffet breakfast had a good range of food and was generous. Negatives: The fitness centre was unavailable even though this was advertised on various travel sites and on the hotel website. If facilities are not currently available, it should not be advertised. We were informed that they could not organise a breakfast on the go (not even a simple sandwich and juice) before our early day tours around Cebu as it was \"strict hotel policy\" not to provide breakfast before 6AM even though we paid for breakfast inclusive during our stay, which to me highlights poor customer service and a lack of flexibility as other hotels have been more accommodating to our requests. We also had water seeping through a crack in the room's ceiling during a storm which was far from ideal.

8/10

Excellent

27 Dec 2017

David

I would stay there again

8/10

Excellent

02 Dec 2017

Verified traveler

Spacious rooms

Friendly reception staff, rooms are spacious but do not have much of a view

8/10

Excellent

02 Dec 2017

Verified traveler

Spacious rooms

Friendly reception staff, convenient location, rooms are spacious but do not have much of a view.

8/10

Excellent

28 Nov 2017

jose

Good hotel. We enjoyed our stay. Staff is very helpful et there is a pool.

10/10

Exceptional

26 Nov 2017

Sergia Nielsen

We STAY at Grand Hotel 2.time.
We come back Coz we Feel safety & secure.The personale is Very Nice ^ Very helful.
Thank you & se you all next Time.

6/10

Pleasant

06 Nov 2017

Verified traveler

Old Property So Don't Expect Much...

Property is old so don't expect much. I'd drop by after they've renovated and refurbished their rooms.
The one redeeming value is the neighborhood. Though not as much as a mall, Vibo Place has a good amount of places to dine and hangout. Plus, the area also hosts a farmer's market.

Partner

10/10

Exceptional

20 Sep 2017

Caesar

The hotel is newly renovated, so it was a pleasant surprise when I checked in. The hotel is conveniently located, near shopping centers. There is also an arcade with several good restaurants just across the hotel. I will stay in this hotel whenever I travel to Cebu for business.

8/10

Excellent

09 Jun 2017

Damo

Great hotel close to bars and shopping..

My wife and I enjoyed our stay and agreed it's a hotel with good value for money. The staff were very nice and helpful.

6/10

Pleasant

22 May 2017

Mark

regular traveller to Cebu - tried for first time - location good - staff good - breakfast adequate - hotel tired needs an update - wi fi slow at best - room basic in standard an facilities - overall disappointed from the advertised expectation

Partner

10/10

Exceptional

11 May 2017

metos

Highly recommendation!

Grand hotel is such a great place to stay! Friendly staf and helpful.

Partner

10/10

Exceptional

03 Apr 2017

steve

Excellent Service

We had a small discrepancy on the room. Staff upgraded us and made the experience tremendous

8/10

Excellent

17 Mar 2017

Robert

Good location Grand Cebu

Room was large and comfortable. Staff was wonderful and friendly. Breakfast was a large buffet. Room smelled a bit old but I was used to it after 5 min. Some tiny ants were living in the bathroom floor cracks and wandered everywhere but did not bother me. Starbucks mall next door was convenient for good restaurants.

Family

10/10

Exceptional

08 Mar 2017

Stephen

Review of Cebu Grand Hotel

This hotel was absolutely the best. Everything was perfect. The staff from the reception area to security to housekeeping to the restaruant staff was beyond great. I cannot say enough about the people that work there. They say free breakfast. That is an understatement, they put on a breakfast that is incredible. 5-6 unique choices for entrees, custom cooking if you did not find what you want, salads, drinks, and wonderful deserts, every day. I will be going back next month and will stay there again

4/10

Poor

12 Feb 2017

Kumar

Stay away from this hotel

Negatives: Run down hotel lacking proper maintenance and cleaning. Dirty room with ants on bed. Staffs are slow and unresponsive.
Positives: Convenient location. Near to restaurants and starbucks.

10/10

Exceptional

10 Dec 2016

Verified traveler

Great Hotel

Very nice,clean and close to the mall,accommodations.Recommend
Will stay again

Family

6/10

Pleasant

30 Nov 2016

William

JUST A MOTEL 6 NOT MUCH BETER

Rooms are over priced for foreigners, we walked around with a local and the price per room was half the mount charged including adding a guest was less than half.. this hotel wants to act like a high end class hotel but it need lots of work.. the Pool is a child size pool and it closes at 5 pm. i wasn't impressed with this hotel. so will book at a close y hotel on my next trip in march. one more thing i did not like about it. if you have a family member or a friend visiting you, they will have to leave by 10 pm or they will be kicked out or you will be charged 1,000 pesos for the person per night if they don't leave by 10 pm.. after you get over charged for an over rated room they still rack up the bill in any way they can. also with breakfast it was 350.00 PHP for a small breakfast. over priced compared to others at 130 PHP

6/10

Pleasant

16 Nov 2016

PRZEMYSLAW

Cheap, but not so comfortable...

During a one night stay we experienced problems with wi-fi (not working in rooms), problem with electricity - fortunately short, and one of the elevators (not working). The place is clean but not so fresh. The swimming pool is so small that better to stay in your bathroom. And... we have spot cockroaches in one of our rooms :(

Family

10/10

Exceptional

20 Oct 2016

joseph

nice place to stay close to few small stores

nice hotel -----but like anything in Cebu you need taxi to get around

Family

8/10

Excellent

27 Apr 2016

jeff

Enjoyable stay

The staff are always willing to help you nothing was to much for them good location close to shopping and casino

8/10

Excellent

22 Apr 2016

ALBERT

good value for money.

Enjoyable and good value for money.
WiFi could be a little better and breakfast catered more for Asian taste, but chef at egg station made a great omellete.
Kid thoroughly enjoyed the small rooftop pool .

Family

6/10

Pleasant

18 Apr 2016

Colin

Hotel not as nice as the web photos. Disapointing experence would not book this hotel again

4/10

Poor

09 Apr 2016

Ma Ana

Poor hotel condition and smell really bad

The hotel name is very grand but the condition of the room and it's environment is worst! Not recommended at all specially for family vacation

Family

6/10

Pleasant

30 Mar 2016

Verified traveler

Ok hotel with a good breakfast

The room was very large compared to comparable hotels but had an limited amenities. I had no towels upon check in and had to ask additionally for hand towels. It took nearlyall night to cool the room with the old window unit style aircon. The pool was very small and was I illy thought to be the kiddie pool. The bed was super comfortable and made the stay enjoyable overall.

6/10

Pleasant

02 Feb 2016

Verified traveler

have paid less for better places !!

Room old and musty , aircon would give a 747 jet a run for its money . Never again !

10/10

Exceptional

19 May 2015

Ian

My top pick for all CEBU, love this hotel.

I have staying at over 30 hotels in Cebu, and I settled here for all visits. Room comfort is great, staff is great, WIFI works in rooms, light bulb color is warm, a detail MOST hotels miss, flat screen TV, beds are clean and comfortable, food is good, and location is good. Good value, and great. I recommend to anyone. I LIVE in hotels, been on the road for 3 years plus....

8/10

Excellent

07 Apr 2015

Rizalito

The best hotel for the money.

Great hotel and service, the hotel manager Cecile was extremely helpful. The only complaint I had was that the a/c was very loud. Good cable, had hot water, the maintenance was readily available. They even gave me a 110 voltage transformer. Oh the hot pot was old and needed to be rinsed or replaced. The breakfast was good to great. They ran out of scrambled eggs, I told the waiter and in 5 minutes, he served us up fresh scrambled eggs. There was a convenience store across the street and the we were able to walk to the Crown Regency and do ziplines and rock climbing. The pool was small but deep, so we could dive in. The gym was closed for holy week.

Family

8/10

Excellent

28 Mar 2015

Allan

Little Get Away

The hotel was a great hotel to stay at. Centrally located to be able to get in some great sight seeing or whatever you would like to do while you are in Cebu.

6/10

Pleasant

23 Mar 2015

Verified traveler

it was a good experience, but the outside food charge was not good. I should be able to get food and bring it to my room I paid for the room not the hotel......

10/10

Exceptional

04 Mar 2015

ivy grace a.

Lovers date

The hotel staffs are kind and very nice, the very best thing i love about this hotel is the free breakfast buffet that we really did enjoy eating with my fiance. thank you guys and more power.

Partner

6/10

Pleasant

25 Feb 2015

Raver.

greag one nighter

Met a girl, took her here. Great time. Cold ac, nice shower, verh big room

Family

2/10

Poor

14 Nov 2014

MARTIN

Stay away and go elsewhere

This hotel should be demolished and built again . 1 . Had to switch rooms 3 times because the hot water was non existent . 2. Pool was a dump ( electric wiring visible 1 metre from the water ) . 3. Gym was a shambles . I booked out 2 days early and went elsewhere. I dont know why expedia are showing this hotel here, ITS A NIGHTMARE HOTEL . The only thing Grand about this hotel is the rip off price

8/10

Excellent

09 Nov 2014

Verified traveler

Check in was good, room was good, check out was good, no complaints. Had a good time and will stay there again when I am in Cebu. Breakfast was excellent and the staff in the hotel is very customer oriented.

8/10

Excellent

08 Nov 2013

Verified traveler

nice staff

our 3rd stay at the grand,they always remember us,very friendly,girls on desks all fell in love with our 2 yr old son..restarant food good ,served us breakfast after we showed up late.would like a jug in room,not have to ring for hot water..we will go to Grand again.

2/10

Poor

31 Jul 2013

orkids

Good Location But Not Good for Stay

The Hotel is very old, but had new painting, room is clean but facilities are old, ex-specialist the toilet water for shower is very slow and the heater is using the old type one.

Air-con in the room like F1 racing car loud and noisy.

8/10

Excellent

24 Jul 2013

Verified traveler

Relaxing

Relaxing time with friendly'staff although a bit pricey

6/10

Pleasant

16 Mar 2013

David

Not Grand, but adequate

Hotel is a bit tired in places, especially around the pool area and corridors. Rooms appear to have been renovated to a good standard but water pressure low in shower. Staff friendly and helpful and good breakfast.

4/10

Poor

15 Feb 2013

Verified traveler

Media non-existent

The staff, and food was excellent, however the cable was basic, and the internet was barely getting 1 bar. They should think about bringing in an IT, and using an upgraded system. probably wouldn't cost more than a couple hundred bucks to fix, but would mean a lot to business travelers who depend on staying connected.

4/10

Poor

13 Feb 2013

Nick

Low end hotel

Very disappointed. Hotel room was very scruffy. This hotel needs an urgent makeover or alternatively drop its price considerably. Staff not that friendly. Had difficulty connecting to the Internet. Had difficulty getting breakfast in the morning as reception had not given breakfast vouchers on check in.

8/10

Excellent

09 Feb 2013

Verified traveler

quite and off the street

nice place,...hotel staff welcome us with cold refreshment ,they even gave us a room even we came earlier than the check in time which is I appriciate so much....our room is nice and clean but what i like most is its off the street and its very quite...i always had a peaceful night for my stay there...

Family

6/10

Pleasant

03 Oct 2012

orkids

BREAKFRAST NEED MORE CHOICE

The Hotel Is abit old, expecialy the lift, rooms are clean, stuff are friendly, only the fodds for breakfast are every morning having the same foods abit barding.

10/10

Exceptional

31 Aug 2012

Verified traveler

Excellent choice for any reason

The staff was extremely courteous and helpful. Every staff member would greet you each time they saw you. The front desk staff, the housekeeping staff, and the bell hops went out of their way to make sure that we were helped with anything we needed. The complimentary breakfasts had plenty of food, and it was all good. The location in Cebu was very good, close to all major roadways, and to restaurants and shopping. The only drawbacks-and they were minor- were:1. The breakfast buffet had bacon only once (we were there 25 nights) and 2. The hotel is in a constant state of upkeep, with some sort of repair/construction going on. Otherwise, great value, great service, clean rooms, nice pool, and good location.

Family

10/10

Exceptional

07 Jun 2012

Ria

Quick & Easy

Check in was a breeze. they just finished refurbishing the property and they installed unique architecture. Nice place & we love our stay.

8/10

Excellent

02 Mar 2012

Trevor

Good value in Cebu

The Cebu Grand is a nice hotel - good value for what I paid. It is conveniently located - short taxi rides to Ayala Mall, Mango and the city centre. My room was spacious and clean and the bed comfortable. The shower was warm (not lukewarm as in other hotels) and the aircon effective (a little noisy but no noisier than other hotels i have stayed in). The staff are very friendly - and efficient (for the Phils).

4/10

Poor

22 Feb 2012

Verified traveler

Sebu Grand Hotel

I stayed 2 days in Grand hotel.
First day I wanted use WIFi, but, not work, so asked frontsedk to fix WIFi.
But, said 5 minute later.... nothing changed..
I told 3-4 times to front desk...
Or, I wanted to change room, they didn't changed room..
For 3 days, I have to stay front desk to use internet..
Very uncomfortable hotel...

2/10

Poor

11 Feb 2012

Verified traveler

Terrible

This hotel is definitely not worth the money. Stay away from this hotel. It looks spooky inside the room and the carpet is too smelly.They din't even give water in the room eveday and was told it was only for welcom drinks while the other hotel on a cheaper category beside it ( maxwell) do replace the water everyday in the room and looks more homey and clean.

4/10

Poor

06 Feb 2012

Peter

Cebu Grand Hotel is not so Grand

If you like to shower in hot water, under a powerful flow, this hotel is not for you. The best I could manage was a slight trickle of room temperature water.
The sheets were treadbare, and had clearly seen better days.
The A/C blew cold air, but not in the right direction.
The bathroom had a sink which was too small too hold a toiletry bag, and the shower was small.

6/10

Pleasant

24 Jan 2012

Ate Glo

Safe and Comfy!

Safe and clean.
Very accommodating staff.
No transport service to or from airport but staff will help get a cab as needed.
Great service in keeping our luggage safely and FOR FREE while we travel to another island with just our backpack.

Family

4/10

Poor

22 Jan 2012

Verified traveler

Aging Hote with Poor Amenities

This hotel is one to be avoided. There was no hot water and the Wifi did not work at all on the first day and was under repair on second day.

Check in staff was rude.

Front desk staff tried to be helpful but the problems were not solved with a room change.

There are better hotels for the same money. Montebello and Ford's Inn come to mind.

4/10

Poor

31 Dec 2011

mireille

didn't like the hotel, it is clean but old

big room, no charm what so ever. staff not welcoming at all. parties till the morning with noise just over our room. location far from everything. i really do not recommend this hotel

8/10

Excellent

15 Dec 2011

Verified traveler

Ok place

The room was big, aircon worked well, clean & comfortable, but the bathroom was really small.

6/10

Pleasant

28 Nov 2011

anywhere everywhere

Good for business trips

The hotel was your typical hotel for its class. The staff are really nice and helpful. The breakfast buffet included was limited.