Harolds Hotel Cebu

8/10

Excellent

03 Mar 2026

Dan

Rooms are a bit dated but clean, a/c works and business is friendly.

Self

6/10

Pleasant

18 Feb 2026

Dale

This was a Nostalgia stay. The last time we visited was pre-pandemic approximately 9 years ago. Sadly, it was not what we last remembered it being in terms of quality.

The rooms offer a medium-hard bed. Mediocre Internet. A decent speed, but dropped devices fairly consistently. I ended up using my foreign cell phone 5G connection during the entire stay, because of the network instability.

The shower only offers 2 temperature settings: Ice cold or hot. No range of hot, just hot. Consistent though.

The breakfast buffet is not worth the price tag. Recommend NOT adding it to your stay package. Quality of food does not improve on the weekends or holidays either. It is virtually the same menu every day.

The staff here are friendly, professional and accommodating. But, as observed, they don't smile, unless interacted with.

Family_with_children

8/10

Excellent

17 Feb 2026

William

Everyone was courteous and everything was clean.

Family

8/10

Excellent

03 Feb 2026

Robert Loren

Moldy restrooms, shower curtain was super dirty

Leisure

8/10

Excellent

30 Jan 2026

Eric

Staff were really nice. Clean room.

10/10

Exceptional

22 Jan 2026

noel

Room space was excellent and clean. Staff was friendly. Breakfast and Bar was excellent. The hotel location was accessible to anywhere in the city. Whenever we are in Cebu we always go back to this hotel.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Kathi

Staff was great! The restaurants had great food!
Would stay there again!

Leisure Family

10/10

Exceptional

12 Jan 2026

Garth

Good value, good central location to City amenities and very courteous staff

Leisure Self

10/10

Exceptional

09 Jan 2026

Delia

The staff were very friendly and helpful cannot complain facility and room clean except the couches and single seat I've been here every year since 2023 I always booked the executive suite the same couch filty dirty time to invest on new furniture overall experience satisfied thats why I keep coming back again good place to stay.

Leisure Family

10/10

Exceptional

02 Jan 2026

Patrick Kevin

I enjoyed the breakfast buffet and roof top bar the most

Leisure Friends

10/10

Exceptional

25 Dec 2025

Michael

The staff was very friendly and accomodating. The room was large and very clean. The food was delicious and well prepared and well presented. Merry Christmas!

Friends_and_family Friends

4/10

Poor

12 Dec 2025

Bryle

Breakfast has limited options but it was good. The smell of the carpet was terrible. I got the executive room, and I could hear the noise from the highway. I used to love this property every time I came home from the United States, but with my recent stay I might stay in a different property.

Leisure Family

10/10

Exceptional

09 Dec 2025

Kirti

Everything was good

6/10

Pleasant

04 Dec 2025

Melinda

Every time my husband and I come home to visit family in Cebu, Philippines this is always the place we choose to stay. We’ve had many good experiences here over the years, and honestly, the staff are the main reason we keep coming back. They’re always so kind, helpful, and professional. They make us feel welcome every time, and they really do take good care of their guests.

I just wanted to share a few concerns from our recent stay. The toilet flush wasn’t working properly, and the bidet kept dripping. The towels also looked a bit old and not very pleasant to use. There’s also a small safety issue, the seam between the vinyl floor and the tile at the entrance of the room is coming loose, and it’s easy to trip on it.

Other than those things, we really appreciate the service and the people here. I’m hoping these issues can be fixed because we truly enjoy staying at this place whenever we’re in Cebu, Philippines.

Leisure Family

10/10

Exceptional

22 Nov 2025

ty

Good stay

6/10

Pleasant

08 Nov 2025

Alasdair

Everything was going so well.

One of the bathroom glasses slipped out of my hand and broke. Such is life. Charged PHP 200. The desk clerk agreed that the charge was pathetic and childish but deployed the Nuremberg Defence \"it's just my job\".

FWIW PHP 200 is ten times the retail cost of the item and this hotel is not cheap for the traveller.

Petty and exploitative, but this is the Philippines.

8/10

Excellent

23 Oct 2025

Danilo Valeros

the overall service was excellentl. Great staff. They extended supporrt beyond expectation.

Business_and_leisure

10/10

Exceptional

18 Oct 2025

Ivy

Amazing

Self

8/10

Excellent

17 Oct 2025

Jeannie

It was a safe, clean and comfortable place to stay. The staff are beyond professional. They treated us with dignity and respect.
The rooms are starting to show their age but the room was clean. A nice place that I would recommend.

Business_and_leisure Partner

8/10

Excellent

14 Oct 2025

anthony

Nice

Leisure Self

8/10

Excellent

14 Oct 2025

anthony

Nice

Leisure Self

8/10

Excellent

14 Oct 2025

anthony

Nice place to stay

Leisure Self

8/10

Excellent

07 Oct 2025

Brett

We enjoyed our stay at Harolds, the hotel staff were great and my daughter was extremely pleased with the great Mocktails created by Christian at the Roof Deck.
We were at the hotel during the earth quake, and I would like to compliment the staff on the professional manner in which they conducted themselves and ensured the safety of all guests.

Leisure Family

10/10

Exceptional

23 Sep 2025

Prashant

I stayed for 3 days the staff is very courteous, loved the Philippino hospitality

Leisure Friends

6/10

Pleasant

16 Sep 2025

Cassandra

The hotel had an old smell to it but other than that great

Leisure Partner

8/10

Excellent

08 Sep 2025

Duane

.

10/10

Exceptional

10 Aug 2025

Zenaida

The staff are very good.
Just a suggestion my only request is to put a freshener in your elevator coz the guests can smell something stinky like trash or canal or something like a plumbing problem.
Put a steady freshener that spray every 60 seconds like a glade freshener on top of the elevator. Thats my only concern. We stayed 3 times from May -June

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Walter

I had a couple of issues with the staff there not communicating things properly. Specifically, I had asked the front desk staff about the closest pharmacy. The staff said they would go get the medicine for me, but I was left waiting with no update, until I finally checked on it about an hour later. Turns out, it's against hotel policy to go run an errand like that. Completely understandable, but as soon as they were told they could not follow through on what they told me they would do, I should have been informed so I could go get the medicine I needed for myself. This was the biggest issue I had.
If you stay here, you have to go enjoy the roof top restaurant/bar. Sometimes, they have live music and it's a really nice experience, including great food and drinks.

Leisure Self

10/10

Exceptional

16 Jul 2025

Chandra

accessible and very friendly staff

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Chandra

Great and friendly hotel staff.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Stephen

Very nice moderate price hotel. Rooftop restaurant very nice. Buffet breakfast generous

Business Self

6/10

Pleasant

03 Jul 2025

Arab

Run down rooms and building. Limited dining options

Leisure Self

4/10

Poor

23 May 2025

Tennyson

Room service was horrible and losts of issues with the wifi on the first day.

Leisure Friends

8/10

Excellent

06 May 2025

REA

My stay with Harolds is pretty decent. I was a little bit disappointed because I booked a Superior Room, 1 King Bed but the room looked dated. The flooring near the desk was damaged and was a tripping hazard. The room did not have a blowdryer and hair conditioner which is what I believe to be a norm in hotels. The room was spacious enough to accommodate all my belongings and the AC was really cold, which is super ideal.

Staff members were quick to respond to requests - very commendable. Also, the breakfast options were really good and tasty.

Overall, it was a good experience and I will consider Harolds next time I visit Cebu.

Leisure Self

8/10

Excellent

25 Apr 2025

Ronnie

Breakfast and the staff were great. The property is in good condition.

8/10

Excellent

04 Mar 2025

Brian

Nice hotel and vety clean spacious room. The area around the hotel is not the greatest. Not many dining options once walking outside the hotel.
Great acoustic music on roofdeck but ONLY on Sat nights. On Friday night VERY LOUD music with a band playing volume unnecessarily too high.

Leisure Self

10/10

Exceptional

27 Jan 2025

Marlon

Sinulog week stay

Had an amazing stay in Harold’s! Helpful staff, clean up to date. Will definitely come back here and recommend some friends and family 😊👍

Friends_and_family Friends

10/10

Exceptional

20 Jan 2025

Cristine Mae

Very Friendly And welcoming staff

Leisure Family_with_children

8/10

Excellent

19 Jan 2025

Joel Andrew

The only downside was the breakfast, not too much options, I hope they can improve this. Overall, it was a perfect staycation. Highly commended the staff and the free Sinulog tshirt!

Leisure Friends

10/10

Exceptional

29 Dec 2024

Shaquille

Really nice place, furniture and carpet was a little old and has stain

Leisure Family

10/10

Exceptional

24 Nov 2024

Verified traveler

Excellent Hotel Excellent Customer Service

Stayed 17 to 21 Nov on 11th floor. Great hotel and excellent customer service from all customer facing staff. My room needs a refresh though as room was a bit worn , some wood varnish , a lick of paint perhaps but after I stayed the first evening it felt like home. The staff are excellent and genuinely friendly and hardworking and I recommend you use their rooftop bar- fabulous views and the food is of high quality and very affordable - I dined there every night. My only ONE negative point is my booking came with an in-room safe but there was none when I checked in. After I rang reception they said the room came with no safe but when I explained I booked with one, she promptly sent a maintenance manager and two other people carrying a safe to my room. It wasn’t secured to anything but I used it to store my papers etc. my only suggestion is for the hotel to permanently screw in the safe to the furniture. To get around Cebu use the Grab taxi app or ask concierge and they will flag a car for you. The breakfasts were great. I will stay at the hotel again if I revisit Cebu . I’m giving them 9/10 - knocking off 1 point for the issue at check in with the lack of a Safe which should have been there as per my booking.

Self

10/10

Exceptional

18 Nov 2024

Michael Brent

Breakfast was very good

8/10

Excellent

16 Nov 2024

Antonio

Being a passenger and the busy vehicles entering the entrance is small

Leisure Self

10/10

Exceptional

11 Nov 2024

Jordan Alexander

Staff was very nice and accomodating, tended to all of our needs in a timely manner. The restaurant staff were also very nice to talk to.

Leisure Family

10/10

Exceptional

28 Sep 2024

Brenda

Breakfast was amazing - very many options available.
Comfortable beds
Bath tub was a nice treat in the Philippines

Leisure Family

10/10

Exceptional

18 Sep 2024

Mia

As a hotel within the city, it is impressive! It is clean, comfortable & felt luxurious for its location. The rooftop bar was such a plus, and worth going to.

Leisure Partner

6/10

Pleasant

29 Jul 2024

Merle

Due to Expedia, I paid about twice the price!

Leisure Partner

10/10

Exceptional

28 Jun 2024

Elizabeth

The hotel is close to the mall, and the employees are all very friendly and helpful.

Leisure Partner

8/10

Excellent

25 Jun 2024

Benjamin

Its a very nice hotel. Itd be better if the shower was hotter and the rooms seem a bit old. However its only 4 blocks from Ayala. Its close to I.T. Park. Mango square is only about 70 pesos taci ride. The bed was super comfortable and the air con unit was awesome in the room.

Leisure Partner

10/10

Exceptional

27 May 2024

Anthony

None

Leisure Family

10/10

Exceptional

03 May 2024

Brett

A nice room, clean, friendly staff, loved the breakfast choices. Great coffee! Had some problems with the toilet not flushing, but they fixed this quickly for us. Highly recommend

Leisure Friends

10/10

Exceptional

24 Apr 2024

Paul

It was an excellent place too stay the staff was very accommodating and very friendly

Leisure Self

10/10

Exceptional

24 Apr 2024

David

first class employees

10/10

Exceptional

06 Apr 2024

Maricris

All good - the place, the food and the accommodation.

Leisure

10/10

Exceptional

01 Apr 2024

Flordeliz

Stayed for 1 night, property is clean nice view in restaurant deck, we did enjoy our short stay

Leisure Family

8/10

Excellent

28 Mar 2024

Neil

Property is ok. The area around isn’t great as the walk to Ayala is still 15 minutes away. A lot of traffic around.

Leisure Partner

10/10

Exceptional

15 Mar 2024

Rick

Quality hotel

Leisure

10/10

Exceptional

12 Mar 2024

Mohsen

Cebu the queen of East

We had anan awsome time at the Harold hotel. We stayed for 8 days and the staff were amazing. We would definitely go back on our next trip to the Harlod.

Partner

10/10

Exceptional

22 Feb 2024

Rob

The staff is helpful, respectful and very courteous! Just an overall great experience!

Leisure Partner

10/10

Exceptional

19 Feb 2024

David

Great hotel! The staff is the highlight as they are friendly, professional, and helpful. I walked most everywhere and felt safe day and night. Clean property and a great rooftop restaurant with a view of the city. Highly recommend.

Leisure Self

10/10

Exceptional

10 Feb 2024

Carlson

I would most certainly stay here again

Leisure Self

10/10

Exceptional

14 Dec 2023

Maria

Excellent Staff, Friendly & ready Smilles!!

8/10

Excellent

27 Nov 2023

YEN-YI

We stayed in a suite for two nights and it was exceptional thr experience. Friendly staff, spacious toom and super comfy bed. The only downside is the water is not quite hot, so we weren't able to take a hot bath after an exhausting day.

Leisure Partner

10/10

Exceptional

20 Nov 2023

Keith

Awesome place to stay!!! I would stay here agin !!!

Leisure Family

10/10

Exceptional

17 Nov 2023

Gjermund

Stayed for 2 days did not get toilet paper before 30 min before check out after asking 3-4 times

10/10

Exceptional

14 Nov 2023

Chona

Nice and neat place to stay after a long trip.

Leisure Partner

10/10

Exceptional

07 Oct 2023

CONCHITA

Was good staff are friendly the room is cleaned overall exceptional...

Business_and_leisure Family_with_children

6/10

Pleasant

17 Aug 2023

Marife

Everyone was courteous and accomodating.Our room had a small leakage from the ceiling and the toilet was not flushing,my husband had to fix it so the water will fill up. Shower curtain was filthy.. Rooftop restaurant's food was a disappointment. However the supervisor that I've talked to about these issues was very attentive and thankful for the feedback.

Leisure Partner

10/10

Exceptional

08 Aug 2023

Marie Gretchen

Booked the property late in the evening with 2kids, infant and a toddler, they accommodated us promptly. We came from a long flight and got disappointed with our original booking from other hotel. Harolds evotel was a life saver at the time with our 2 kids. The room was very clean and spacious especially for our toddler who liked to move around. Staff were accommodating, and helpful that made our booking and stay smoothly. Thank you Harolds Evotel for making our last days of stay in Cebu relaxing.

Leisure Family_with_children

8/10

Excellent

05 Aug 2023

maria ana

Bang for buck, in terms of room size, comfort and the free breakfast buffet.

Leisure Friends

8/10

Excellent

09 Jul 2023

mark

The staff was as helpful as any place I have stayed in the Philippines. The rooftop restaurant and bar have limited food options, but the one meal we had there was very good, with excellent service. The breakfast buffet was also limited and some of the food was cold. The rooms were good.

Leisure Partner

10/10

Exceptional

21 Jun 2023

Raymond

Overall a nice place to stay!

Leisure Family_with_children

8/10

Excellent

21 Jun 2023

Avi Albert

The water was not hot and even after we informed them about it, it was not that hot, also the bath is very smooth and I also slid without soap and miraculously nothing happened to me.

Friends_and_family Family

6/10

Pleasant

08 Jun 2023

Tyler H.

I had an OKAY stay at Harold’s. What really disappointed me is the phone in my executive suite could not reach in room dining room service for some reason. The first night I was there I had to go to the restaurant to place an order in person because my phone didn’t work. It was frustrating. Also I was letdown that the tourist area in Cebu (Mango square) was 45 mins to an hour from the beach. I probably won’t be visiting Cebu again due to the travel distance from the beaches.

Leisure Self

4/10

Poor

05 Jun 2023

danixa

Generally fine for the price range but there were two items that were non-negotionables for me. Towels were very old to the point where they looked gray instead of white. Idk how sanitary they were it was hard to tell. Also hotel staff did not replace them every day. Additionally there was an extremely foul smell like sulfur coming from the elevator and lobby that could have been due to maintenance. Definitely a budget hotel for those who withstand those items but I’d personally look for other properties.

Leisure

10/10

Exceptional

18 May 2023

Marleen

Great Stay

Had an awesome stay at Harold Evotel. We stayed 4 nights at the suite room and find it very comfortable, quiet and spacious for 3 people. They provide most toiletries from razors, toothbrushes to cotton buds which i find very helpful when traveling.AC works well. Room well lit when needed with couple of full body mirrors Located in a very convenient location and walkable to ayala mall. Taxis readily available. Staff were all extremely helpful. Special mention to Honey Jade-Reservations Assistant who’s been very prompt in answering emails for all my questions. Breakfast buffet was delicious with very courteous and attentive staff with manager I believe checking if everything is okay. I can’t remember their names but I can’t single out as they were all very attentive. Front desk staff, bell man very all very pleasant and helpful.

Thank you Harold Evotel for an amazing stay.

Friends_and_family Family

8/10

Excellent

29 Mar 2023

Scott

The hotel staff were very friendly and the morning buffet was really good. Bed was lovely. I slept like a baby. The only issue that i had was with the bathroom sink. Very little water pressure...i thought it might stop altogether. Which is weird, because the pressure in the shower was great.

Leisure Partner

8/10

Excellent

15 Mar 2023

Dan

The hotel restaurant serves the best breakfast buffet in all of Cebu City. I can't say enough good things about it.

The rooms are nice and the staff is friendly and helpful.

My only complaint is that the showers are have luke-warm water at best. Even after a maintenane guy supposedly worked on it, the showers were still cold. This happened during two different stays, 2 months apart, and when I asked other guests, they reported cold showers as well. The staff do not seem to understand that westerners expect actual hot water, not just tepid water.

I hope the management gets the message and fixes the situation.

Leisure Family

10/10

Exceptional

11 Mar 2023

peter

Staff was very friendly and accommodating. There are many lower end housing areas around the area with a lot of dogs running loose and you have to watch your feet for poops

Business Family

10/10

Exceptional

26 Feb 2023

Craig

I return to the Harold’s every time in Cebu City because the beds are so nice , the shower is always very warm and the people are very friendly/helpful !

Leisure Family_with_children

10/10

Exceptional

18 Feb 2023

Verified traveler

The staff is very helpful and friendly.

Self

6/10

Pleasant

18 Feb 2023

David

This was my first time at Harold's.
My initial satisfaction from the beauty of the lobby was short lived.
While this hotel does offer a pleasant experience to it's guest it lacks the basic formalities and service I would expect of a hotel of this calibre.

There was a draft in the room by the window which was irritating at times. I found the cleaning service to be severely lacking. Our first two days our room was not serviced even though we indicated we would like it done. On the occasion they showed up this was around 5pm even though we had been out all day. Furthermore I have stayed in hotels in Europe and Asia and have never had my room inspected before they let me check out. (What clientele are you expecting).

However, that been said the staff were very friendly and polite and I can not fault them furthermore they are immaculately turned out!

Would I stay here again, possibly not. Overall experience 6/10.

Leisure Partner

10/10

Exceptional

25 Jan 2023

Rene

Clean and affordable, nice and acommodating staff

Business_and_leisure Partner

8/10

Excellent

21 Jan 2023

Ken

Though some places were cut like older furniture, and lighting were dim in some places, overall the property is still managed well. Most importantly, Harold's still maintain a comfortable bed that never fails my expectations.

Leisure Partner

10/10

Exceptional

21 Jan 2023

Craig

Safe to use taxi cabs, out of the traffic. Quiet. Attentive and rapid response by everyone from doorman to desk to room service and maids. Check-in and out accomplished in under 5 minutes.

Business Self

10/10

Exceptional

16 Jan 2023

Maginda

A place where you can enjoy with your family.

Leisure Family_with_children

8/10

Excellent

22 Dec 2022

Jenny

Quite and clean

Leisure Partner

10/10

Exceptional

18 Dec 2022

Brian

Staff were extremely helpful friendly and willing to assist. Breakfast was absolutely fantastic!! Rooftop restaurant was great view however food was cold and restaurant needs attention.

Leisure Friends

8/10

Excellent

26 Oct 2022

Darius

The water in the shower was only warm. You can't get off any floors unless you have a room key. My friends stayed on the 5th floor and I stayed on the 11th. I tried to go down to the 5th floor, but the elevator would not allow it. I can only go down to the lobby. I guess it's for secuirty purpose. The breakfast buffet was fine. Checking in and out was easy.

Leisure Friends

10/10

Exceptional

25 Sep 2022

Jenette

It was a great stay. The staffs are courteous and helpful. The house keeping staffs are on point. The location is near malls and shops. It is good hotel for the people on the budget.

Leisure Family

8/10

Excellent

03 Jul 2022

Craig

The bed and the always hot water in the shower !

Leisure Family_with_children

8/10

Excellent

27 Jun 2022

Simon

Staff were great, room was a good size with good AC

Leisure Partner

10/10

Exceptional

28 Apr 2022

charles

Staff was great.

Leisure Self

8/10

Excellent

18 Apr 2022

Gracia Mae

Convenience and comfort is the top things i notice. Staff are very friendly and accomodating, very well received and served.

Business_and_leisure Family

10/10

Exceptional

04 Apr 2022

Robert

I only stayed one night, but they were out of single bed rooms. So they upgraded me to a larger room with a king bed!

Leisure Partner

6/10

Pleasant

22 Mar 2022

Jerry

Not What I Expected

Be aware! This is a businessman hotel…. No frills and the breakfast is nearly non existent.

Partner

10/10

Exceptional

09 Feb 2022

Verified traveler

The staff was really friendly and the room's so perfect for us.

Partner

10/10

Exceptional

21 Nov 2021

Jose Bernardo

simply amazing

I booked at this hotel after a horrible experience at another hotel. Considering their price is still in the affordable range and more importantly, their operations were still at 70% their customer service was still of world-class quality. This will definitely be my new go-to hotel when in Cebu! Special thanks to Plisken Alegado, he was the cashier/receptionist/waiter at their HCafe, who was still able to smile and give a great service even though they were understaffed.

Business

8/10

Excellent

11 Nov 2021

Mark

We stayed Nov 6-10th.
The waitresses in the roof top, we’re completely clueless. We had to explain our drink orders, several time.
My wife is a Filipino, she had to give our drink order 4 times.
I understand Covid cost cutting.
However you went a little to far on the breakfast. And the cooking of the breakfast was different from day to day.
Pilsen, the door people, April, Mary and the Bartender upstairs were a big help.

Business

8/10

Excellent

29 May 2021

Verified traveler

This a gift for my parents and im happy with the outcome they enjoyed the view from the rooftop and all the accommodations, easy access., i hopefully recommend this for a 5 star

Leisure Family