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Richmond Plaza

Cebu · Philippines

F. Sotto Drive, Gorordo AvenueView location

6.6/10Good289 Reviews
Cleanliness6.6/106.6
Service7.0/107.0
Comfort6.2/106.2
Condition6.0/106.0
Location7.2/107.2
Neighborhood6.4/106.4
Amenities6.6/106.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Richmond Plaza

Although this is primarily a business hotel located in the mecca of trade and leisure in the city of Cebu in the south of the country, it is also an ideal place to celebrate weddings and other events, because it organises different packages to take into account everyone's tastes.

The different function rooms cater for between 15 and 150 persons and the conference room is fully-equipped for seminars or congresses. The property is strategically located between a business park and the city centre.

All rooms and suites are equipped with individual air-conditioning, an en-suite shower and bath, CTV, telephone, a mini-bar etc., and the suites have many other facilities. The on-site restaurant/cafe is open to serve you delicious American, French, British and Philippine dishes, amongst others.

A hotel-airport shuttle service is available and there is plenty of free parking space.

Read more about this hotelShow less

With a stay at Richmond Plaza Hotel in Cebu City (Camputhaw), you'll be within a 5-minute drive of SM City Cebu and Ayala Center. This hotel is 1.5 mi (2.4 km) from Waterfront Cebu City Casino and 1.6 mi (2.6 km) from Colon Street.

Make yourself at home in one of the 42 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 14:00
Check-in until anytime
Check-out until 12:00 PM

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed

Important information

  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Optional fees
    • Fee for full breakfast: approximately PHP 250 per person
    • Airport shuttle fee: PHP 1000.00 per vehicle (one-way, maximum occupancy 4)
    • Airport shuttle fee per child: PHP 1 (one-way), (up to 7 years old)
    • Rollaway bed fee: PHP 500.00 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Filipino

    English

Nearby attractions

USC-North Campus 0.1 km / 0.1 mi
Cebu Business Park 0.5 km / 0.3 mi
Mango Square 0.8 km / 0.5 mi
St Patrick’s Square 1 km / 0.6 mi
Cebu International Convention Center 1 km / 0.6 mi
Robinsons Plaza 1.1 km / 0.7 mi
Osmeña Fountain Circle 1.2 km / 0.7 mi
Ayala Center 1.2 km / 0.8 mi
Cebu Doctor's University Hospital 1.4 km / 0.8 mi
Chong Hua Hospital 1.4 km / 0.9 mi
IEC Convention Center of Cebu 1.6 km / 1 mi
Cebu IT Park 1.6 km / 1 mi
Robinsons Galleria Cebu 1.7 km / 1 mi
Cebu Provincial Museum 1.7 km / 1 mi
Waterfront Cebu City Casino 1.7 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1995
  • Year of most recent renovation: 2013
  • Number of floors (main building): 12
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
Show 27 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Airport Shuttle
  • Room service
  • Laundry service
  • Medical service
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Massage
  • Non-smoking establishmentExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Richmond Plaza

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Richmond Plaza

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Richmond Plaza

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    Richmond Plaza

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

    Photos are not available for this room type.

    Richmond Plaza

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Richmond Plaza

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Richmond Plaza

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    Richmond Plaza

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR QUEEN BEDTWIN • SUPERIOR QUEEN BEDTWN.QN-SU

    Photos are not available for this room type.

    Richmond Plaza

    TWIN SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Richmond Plaza

6.6
Good
289 Reviews
Cleanliness
6.6 /10
Service
7.0 /10
Comfort
6.2 /10
Condition
6.0 /10
Location
7.2 /10
Neighborhood
6.4 /10
Amenities
6.6 /10
100 reviews shown
2/10
Poor
29 Jul 2026
lea
Its old and dinky place. Better add a little bit of money fir a more comfortable stay. My baby was full of bed bug bites the next morning, i would nit recommend this place
8/10
Excellent
19 Apr 2026
John
Fine
Family_with_children
8/10
Excellent
12 Feb 2026
barry
Very, nice and pleasant
Friends_and_family Family
10/10
Exceptional
24 Jan 2026
Graeme
Great
2/10
Poor
22 Jan 2026
Rohit
Room was not even 1% same as what is shown in booking pictures.
Then no water bottle in room. And it’s mention in booking page
They place two single mattress when requests was for one queen size bed. Then not even change
Very bad experience
Partner
10/10
Exceptional
19 Jan 2026
Graeme
Great
8/10
Excellent
15 Jan 2026
Stephen
Older property, needs to be updated. However, room was big, it was clean, everything worked, good internet, close to important places. Easy walk to Ayala Mall, and Mango Square.
The staff was outstanding. They have a security guard at the front door 24/7. No safe in the room but I sure felt like my stuff was well protected.
I figured if I did not like it, I could leave, only paid 20 dollars a night USD. stayed all 6 days and booked 1 more night for my return to Cebu before I fly back to LA.
Self
4/10
Poor
01 Jan 2026
Raymond
First of all, I arrived there at midnight. The desk gave me a hard time because ( our hotel.com account is joined husband and wife )the reservation was in my husbands name even though I showed the itinerary number that was emailed to my my email address. I was told to get an authorization letter from my husband that I can use this reservation - in the middle of the night. I didn’t get to the room until after 1 am and this was after 20+ hours of flight.
The room was another story, the bed was not a real mattress but a foam on a hard surface. The bed linens looked like a century old yellowed by
time. The towels were also yellowed and stained with very visible blackish circles. The bathroom didn’t have a place to put the bar of soap or soap bottles. No free soap nor dispensers. TV non working. The site when I booked said it has breakfast included but upon check in I was told there’s none. So much to say about my stay there. I personally think they have false advertisement. The rest of the staff other than the person during my check in who insisted for the authorization letter were nice and helpful.
So for the rest of the staff, including security men who went out their way, I gave this one star.
Friends_and_family Family
10/10
Exceptional
04 Nov 2025
John
all good
Leisure Self
2/10
Poor
28 Oct 2025
Peter
no record of my room no tv very poor
8/10
Excellent
27 Oct 2025
George
It was good for the price i paid
8/10
Excellent
18 Aug 2025
Seth
The hotel is pretty old, which means some things are breaking down or lower in quality. But the staff tries really hard to make up for it with excellent service, frequent cleaning, good prices, and lots of friendliness. Wifi is spotty, not necessarily going to get a good connection. Shower was a bit weak in my room.
Self
6/10
Pleasant
27 Jun 2025
Lee
The staff were excellent and room cleaned every day,the hotel is a little dated and showing signs and the air con in my room was very noisy,but the location was handy for my trip,also was value for money so I would definitely stay again next time in Cebu.
Business Self
4/10
Poor
25 Jun 2025
Kurt
Good Air conditioner, no hot water, no coffee
10/10
Exceptional
22 Jun 2025
Graeme
Excellent staff. More power outlets required
Leisure Self
10/10
Exceptional
19 Jun 2025
Graeme
Great
Leisure Self
10/10
Exceptional
15 Jun 2025
Graeme
Great staff
Leisure Self
6/10
Pleasant
14 Jun 2025
John
My check in was problematic although I presented my Passport and receipt for my 2 weeks. The room I was checked in was Not cleaned and there was a bad smell coming in from the bathroom into the whole room. The air conditioner was too small for a large room like that and was always hot in the afternoons.
Only,after Expedia took my complaint to the Hotel Manager thaty room was cleaned and the staff tried to give me better service!
Overall I think I received 2 star and Not 3 star hotel service that I paid for?
8/10
Excellent
09 May 2025
randy
Get place
4/10
Poor
13 Apr 2025
D

Sad room

The room had no windows only borrowed light glass blocks
The AC was old very noisy and dirty
No hot water
The toilet flushed eith black water
Very disappointing
Partner
6/10
Pleasant
24 Mar 2025
Richard
# No Laundry available
#Mould on grout in bathroom
Leisure Self
4/10
Poor
20 Mar 2025
mark
It took 3 day to fix fix the cable plus the ads that you give free potable water bottle water but you do not and reception area that had air shut off because it’s so hot they said is no customers it’s all the big lie
Business_and_leisure Self
8/10
Excellent
18 Mar 2025
Richard
.
Business Self
4/10
Poor
15 Mar 2025
Francis

The back hole of Calcutter!

The hotel has no facilities what so ever. You cannot even buy water. Our room has no windows! Just a very dim light so it was impossible even to read in the room. The decor was dark, the bedding was even dark brown. There was no hot water. Thankfully we had only booked one night. We will never stay there again. I must say that the staff were polite, friendly and helpful.
Partner
4/10
Poor
10 Mar 2025
mark
I stay there for four days it took 3 days to fix the tv cable in the room and the app said you get free water but no they said the manager says no more free water and they’re also so damn cheap. They turn the AC off in the lobby not that I was staying in our lobby, but it took forever to check in and it is hot as hell
Business_and_leisure Self
4/10
Poor
10 Mar 2025
Verified traveler

Poor Dirty

We choose Richmond because it was closer to the hospital for my mom's doc appt. But it was very poor. No foot rag after shower your foot is wet and there's no rag to dry our feet. No cups or drinking glass to use to brush our teeth. We won't be back again.
Friends_and_family Family
8/10
Excellent
20 Jan 2025
Lotis
Nice
Friends_and_family Friends
4/10
Poor
20 Jan 2025
Verified traveler

Dirty matresses

There was cockroach wondering on the floor. The matress of the bed is dirty, a lot of stain as well as the extra bed matress. I paid 5500pesos a night it was not worth it.
Friends_and_family Family
4/10
Poor
06 Jan 2025
Steven

No Good Aircon

The room was very hot. It has an air conditioner but it's too small for a room this size. Also they installed it very low to the ground so the cold air blows straight to your feet.

The staff was friendly. The location was good. The Wi-Fi was very fast.

I would be willing to stay here again but I don't think that it will probably happen.
Partner
10/10
Exceptional
30 Dec 2024
john paul tan
Cheap, clean, and very friendly staffs
Leisure Self
8/10
Excellent
25 Dec 2024
Jimille
Its old, but its clean and closed to city.
Friends_and_family Family
8/10
Excellent
30 Nov 2024
Simon
Without grab app kolinda screwed
2/10
Poor
14 Jul 2024
RAY AN MARGARET
I recently booked a stay at this hotel for my friends and family through Expedia, which clearly stated that the reservation was for 4 adults. However, upon arrival, we were told by the front desk staff that only 3 guests were allowed and that we had to pay an additional 900 pesos for the fourth guest. This is a total scam!

The pictures on Expedia are completely misleading. The actual condition of the hotel is far worse than what is shown online. The rooms were dirty, the amenities were lacking, and the overall environment was extremely disappointing.

If I could rate this hotel negatively, I would. It’s frustrating to feel deceived by both the hotel and the booking platform. I would strongly advise potential guests to look elsewhere for accommodation to avoid similar disappointment and hidden charges.

Rating: 1/5
Business_and_leisure Family
2/10
Poor
14 Jul 2024
RAY AN MARGARET
I recently booked a stay at this hotel for my friends and family through Expedia, which clearly stated that the reservation was for 4 adults. However, upon arrival, we were told by the front desk staff that only 3 guests were allowed and that we had to pay an additional 900 pesos for the fourth guest. This is a total scam!

The pictures on Expedia are completely misleading. The actual condition of the hotel is far worse than what is shown online. The rooms were dirty, the amenities were lacking, and the overall environment was extremely disappointing.

If I could rate this hotel negatively, I would. It’s frustrating to feel deceived by both the hotel and the booking platform. I would strongly advise potential guests to look elsewhere for accommodation to avoid similar disappointment and hidden charges.

Rating: 1/5
8/10
Excellent
13 May 2024
Rommel
The air-conditioning system at the front desk wasn't working.
Leisure Family_with_children
2/10
Poor
20 Apr 2024
ROBERT
It seems so old,the toilet is dirty,the reception was rude and unfriendly .Strictly for 2 persons only if exceeding 2 persons must pay 450 per head. Shower has extremely low water flow .I do not recommend this hotel .You can still find many affordbale and nice hotels nearby.
Leisure Self
10/10
Exceptional
11 Feb 2024
Cristina
The room is so clean, may hot water ang shower, wide cabinet pwede nga matulog inside the cabinet. Hehehe
Business_and_leisure Self
10/10
Exceptional
30 Jan 2024
John

hospitality

most friendly and hospitable staff they have there
Self
4/10
Poor
26 Jan 2024
Eva

Disappointed

Hotel condition bad,towels are really so stained ,the white color looks brown,linens are the same ,no glasses in the room for water,staffs are excellent,overall I will not recommend this place
Friends_and_family Family
10/10
Exceptional
02 Dec 2023
Roger

Booking problem

The stay was excellent. The only problem was at check in.
I booked the hotel for my family members in The Philippines but I was not with them. So there was a problem at check in. I had to overcome this by sending an email to the hotel authorising the family members to book in under my name. Otherwise, everything was alright.
Friends_and_family Family
2/10
Poor
02 Sep 2023
Scott
We left early because the area was not safe, locks on room door didn’t work well, poor internet, no safe in the room, refrigerator was dirty and then they charged extra for lay drying the bedsheets We had booked 3 days but cancelled after the first night and had to forfeit the other days that we stayed.

Do not recommend staying here
Business_and_leisure
8/10
Excellent
18 Apr 2023
udaya
First I was given a room with a massive pillar in it. Can barely move in the room, couldn't believe shower where you can't even keep the soap. blocked shower, loud and noisy aircon. Room service felt bad for me and moved to a good room Stayed for week. Serive staff were good and looked after me well.
Leisure Self
4/10
Poor
15 Apr 2023
Nerissa
Poor conditions, room categories inconsistent standards/conditions
Business Family
10/10
Exceptional
01 Apr 2023
Ronald
Friendly
Business_and_leisure Self
2/10
Poor
04 Feb 2023
anita
The last stay with my mom! Her biggest complained was the room smell soo bad and not clean. #506. Terrible! Her First and second stay was awesome room was clean and spacious!
Business_and_leisure Family
10/10
Exceptional
28 Jan 2023
anita
Friendly stff, very convenient, clean rooms
Business_and_leisure Family
10/10
Exceptional
22 Jan 2023
anita
All staff are veey friendly and accommodating room is very clean
Business_and_leisure Family
8/10
Excellent
21 Oct 2022
Robert

Great bang for buck

Another great stay at Richmond Plaza.
Great value for the low rate. Close to Ayala, great staff, quiet rooms, no complaints.
Self
8/10
Excellent
16 Aug 2022
Robert

Great value!

Pros: low price, quiet, friendly helpful staff, some rooms are large, clean, good cheap breakfast, free WiFi, location close to Ayala (10 minutes walk). Cons: dated worn rooms, loose sink or shower fixtures, slow warm water, no immediate convenience stores. Hey folks it’s an inexpensive hotel near Cebu business park/Ayala. And it is the Philippines. If you want to spend $50-$100 USD per night you can do that nearby, but for $20 usd per night in this area, it is a bargain!
Self
8/10
Excellent
28 Jul 2022
Randy
The hotel is bit old, good enough for the price..
2/10
Poor
06 Jun 2022
Verified traveler

Horrible, worst hotel

Worst hotel. The door it’s hard to open not secure. Bath towels, bed sheets it’s been over worn the linen started pulling out and the color white turn to brownest. The worst sanitation, not secure to stay. Plus there cable it takes an hour to work.
Friends_and_family Friends
8/10
Excellent
07 Feb 2022
Simple
The Cheapest Cozy Room you can find in the City. It's Worth every single penny.
Leisure Self
10/10
Exceptional
25 Oct 2021
Rex John
pleasing Staff is What I'd like the Most
Leisure Self
10/10
Exceptional
27 Feb 2020
Jonnel

Receptionist

At that time the receptionists are very accommodating. Also, the room is very clean . One thing, the lights are not that bright since the color was yellow not the typical white lights
Business
6/10
Pleasant
25 Feb 2020
Verified traveler
Not much around it. Room was older and could have been cleaner. There are better choices out there.
Leisure Self
10/10
Exceptional
19 Feb 2020
leah
Location is good. Staff is helpful and cheerful. They helped us with our needs and reached out to us to resolve issues. We had a comfortable stay . Within reach to Ayala and surrounding mini marts and PSH. Easy transportation within few feet from entrance . No hassle here.
Friends_and_family Family
8/10
Excellent
16 Feb 2020
Nate
The staff was very nice. The room was older and outdated but then again so is the Philippines hehehaha
Leisure Self
4/10
Poor
15 Feb 2020
Aleksandr

Good for one night

Old hotel, room was terrible, not comfortable bed.
Self
2/10
Poor
05 Feb 2020
MJ
I email the hotel & called multiple times to cancel a reservation due to a death of family member but never receive a response!
Leisure Family
2/10
Poor
01 Feb 2020
Verified traveler
No staff, one front desk guy mostly. Not professional
Leisure Partner
8/10
Excellent
16 Jan 2020
Verified traveler
I feel at home to this Hotel.
10/10
Exceptional
21 Nov 2019
Stanley

My Go-To Cebu Hotel

Whenever I need to stay overnight in Cebu I'll get a room here ! My rooms have always been clean, quiet, and spacious ! And the staff is extremely courteous and helpful ! I'd recommend Richmond Plaza Hotel to anyone looking for a comfortable and economical place to stay while in Cebu !!!
Self
2/10
Poor
08 Nov 2019
Pilar
terrible, not happy in everything.
Friends_and_family Family
8/10
Excellent
03 Nov 2019
Verified traveler
The staff was good & accomodating. The room was clean and they change linens every day. Located near Ayala and other establishments
Leisure Family
8/10
Excellent
13 Sep 2019
attyrose23
It’s very accessible to Perpetual Succour Hospital and other landmarks in Cebu City.
Friends_and_family Family
8/10
Excellent
05 Sep 2019
Chris

Nice enough

Nice enough. Nice front staff.
4/10
Poor
26 Aug 2019
Verified traveler
Receptionist/manager at check in was awful, rude and condescending, perhaps racist. Also tried to extort extra charges
Friends_and_family Family_with_children
2/10
Poor
13 Aug 2019
Gerald
Do not stay here! Too much hidden charges! Hotels.com posted P960 per night (booked for two nights) but charged my card almost 5,000 Pesos! Non-cancellable! Awful
Family
10/10
Exceptional
24 Jul 2019
Verified traveler
The staff are so nice
Business Self
10/10
Exceptional
22 Jul 2019
Verified traveler
The staffs are so friendly
Business Self
8/10
Excellent
22 Jul 2019
Verified traveler
Very friendly staff, in a safe environment. Near to Ayala Mall
Business_and_leisure Family
8/10
Excellent
15 Jul 2019
Eric
It was close to Ayala Center, about 10 minutes of walking.
Family
8/10
Excellent
14 Jul 2019
Mark A
It was a good stay not amazing. The staff were very courteous the room not so great the food was good
Partner
8/10
Excellent
30 May 2019
Jocelyn
Staff was very helpful and accomodating. .
Family
8/10
Excellent
03 May 2019
Courtney

One night stay

Stayed here for one night whilst passing through Cebu City. The pictures of the hotel look beautiful, and whilst it was good in real life, it didn’t quite compare. The reservation was made under my name, however they were still addressing my partner (a male) rather than me. I know it’s a culture thing to not appreciate women so much but it’s a trend that continued. When we had dinner in the restaurant, I asked for two cokes for myself and my partner, and the waiter just looked to my partner and asked what did I say. At breakfast, my partner ordered tea and I ordered juice, but she just bought out two tea’s. It’s only small things but can feel disrespectful and demoralising. On the whole it seemed to be the female staff not respecting other women, as except for one, the men were very respectful and addressing me. Definitely put a bad taste on the stay. But they helped us get a taxi in the morning. The ac was loud but worked. Room was fairly clean and the shower had warm water.
Partner
2/10
Poor
28 Apr 2019
Verified traveler
For 2nm nights we stayed they provide 1 towel only. Poor customer service
Leisure Family_with_children
8/10
Excellent
05 Apr 2019
Verified traveler
Room was cleaned, i like it. And i wanna go back hee with my family and friends..
Friends_and_family Family
4/10
Poor
28 Mar 2019
Verified traveler
Staff was good, no tv for English speaking only people, no amenities, cups, cooking facilities, no microwave
Friends_and_family Family
10/10
Exceptional
07 Mar 2019
Porfirio b
Great people
Family
10/10
Exceptional
05 Mar 2019
Porfirio b
Very good service also they help me to get taxi at 1 am
Family
4/10
Poor
08 Feb 2019
GEOFFREY
Its not so good. The 10th floor hallways stinks with rat urine. Cable TV is not functioning properly. Water supply in the bathroom is discouraging.
Family
4/10
Poor
02 Feb 2019
Verified traveler
Its old and not very well kept up, The rest room in the lobby didn't have a toilet seat, and you couldn't flush it without opening the back and putting in water from a bucket in the sink
Leisure Partner
8/10
Excellent
16 Jan 2019
Verified traveler
I stayed there for the cebu marathon. It was convenient since it was walking distance from cebu business park.
Friends
10/10
Exceptional
12 Jan 2019
Verified traveler
Great customer's services! Staffs were friendly and always willing to help. Place was convenient to all the areas that I needed to go in that part of Cebu ! Thanks a bunch to the guards for an awesome job on helping us to get the transportation that we need each time!!!
Friends_and_family Family
2/10
Poor
24 Dec 2018
David

Room bearer uninviting

Staff refuse to smile
Partner
2/10
Poor
22 Dec 2018
Earlvon marc

Uncomforted.

I arrived late arround 10pm, this receptionist i believed he is gay he need to have customer service 101 training, so disappointing, they should trained that receptionist, no food available at this time kitchen closed at this time, local area no, i feel not comfortable, tthts why i transfered to different hotel and pay again, i dont finshed my 2 days with them, they will have money as they wont refund. I dont care. So dissapointing.
2/10
Poor
21 Dec 2018
Karen

NO WATER!!!!

There was NO WATER IN THE BATHROOM AND TOILET. I had to scold the reception at 1:30 in the morning why we were not informed beforehand. Had it been, we could have asked for a pail and put water in it. Imagine going to the airport without having brushed your teeth and take a shower or at least even wash your face! At least they delivered 4 pails of water after my tirade! How come Hotels.com didn't downgrade its ratings? It doesn't deserve a 3.5 stars.
Partner
2/10
Poor
11 Dec 2018
Yung-tzu

Not a good place to stay

Roaches all over the room and there's something in the bed. The air condition is not doing properly, remote control of the air condition was not functioning
Partner
2/10
Poor
10 Dec 2018
Verified traveler
I don’t know where They got. this picture it certainly does not represent the room that we were assigned to. Would not recommend
Leisure Family
6/10
Pleasant
30 Nov 2018
Verified traveler
Close to ayala center
4/10
Poor
31 Oct 2018
Verified traveler
not good
Partner
10/10
Exceptional
27 May 2018
nasrin
Hotel was very clean.Staff are very friendly and helpfull.
Family
4/10
Poor
07 Mar 2018
Verified traveler
Building too old and room not spacious.
Far away from eateries, shopping and entertainment.
2/10
Poor
28 Feb 2018
Tim

It was a nightmare!

The bed was a worn out memeory foam mattress. When we sat on or stretched out on it, the bed felt as if there were no mattress at all.
There was about a half inch floor drop when you walk into bathroom. Every time one of us would walk out of the bathroom we would stub our toes or feet on that painful lip.
Food was barely edible. There were several gnats fighting me for the bread when it was brought to the table.
We spent the first 2-3 hours after check-in googling for more acceptable lodging. We
Left the next morning and finished our vacation in much more acceptable lodging. We found lodging on our own. Travelocity didn’t assist us on this-we had to find a more acceptable place of lodging. After much messaging back and forth, Travelocity did help us get a refund for un-used nights.
6/10
Pleasant
20 Feb 2018
Verified traveler
Not much to say except it was not what we expected. Not a hotel I would recommend.
6/10
Pleasant
26 Jan 2018
Isaias

Fair

N/A
Family
2/10
Poor
14 Jan 2018
Reynaldo

Worst Hotel

Stay away from this hotel worst hotel I ever stayed in Cebu
Family
6/10
Pleasant
20 Dec 2017
severino

Not safe from theft

The room has no safety box, no deadbolt lock and the door can be easily open from outside.
6/10
Pleasant
12 Dec 2017
Verified traveler

Average

Rooms are more dated compared to the pictures. We were given a different room with a smaller room and bed, looked like it was a room for one person. We were moved when we queried it as we had booked a bigger room wth a king bed. The hotel smelt and the receptionist came across miserable and sometimes rude. Average stay.
Partner
2/10
Poor
07 Dec 2017
Verified traveler

not good hotel

I'm not happy with this hotel.

Location & surroundings

Richmond Plaza
F. Sotto Drive, Gorordo Avenue, Cebu, Philippines

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Richmond Plaza

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