Name: Waterfront Cebu City Hotel & Casino
Address: Salinas Drive, Lahug, 1 18, Cebu City, 6000, PH

10/10

Exceptional

23 Jul 2026

JANIT

The Staff are friendly and very hospitable

10/10

Exceptional

19 Jul 2026

Paul

Stayed for a week. Great place, really enjoyed the pool area for relaxing and spending time with friends. Staff were professional, curtious and friendly. Restaurant breakfast, lunch and dinner buffet was outstanding. The foyer Lounge area offered a comfortable place to grab a night cap and gelato ice cream, kid friendly. All in all fantastic experience, highly recommended if you are passing thru Cebu city.

Partner

6/10

Pleasant

16 Jul 2026

Edwin

I have stayed at this hotel at least 10 times. The staff is great but the hotel is in decline. It seems to get worse over time. Their towels have a unique smell. The hotel tried to charge me for a tear in a towel which was clearly visible to wear. The shower head was so loose from wear that it would not stay in a steady position during my shower. Upon checkout its extremely disturbing the mistrust management has towards its patrons. you are treated with such mistrust. They have all your info on file and yet you seem to get the treatment no matter how many times you visit this establishment. Seems they are pinching pennies on small matters and I can attest its quite irritating.

Family

10/10

Exceptional

13 Jul 2026

Pio Herany

Malinis at maasikaso lahat ng mga staff

Family_with_children

10/10

Exceptional

12 Jul 2026

Willie

The breakfast buffet Andy kindness of the people that worked there everything was good

Friends

10/10

Exceptional

07 Jul 2026

Neil

I arrived early and was able to have a smooth check in

Friends

10/10

Exceptional

06 Jul 2026

Conrado

Good place to stay

Family_with_children

10/10

Exceptional

03 Jul 2026

Juan

Staff was very helpful and ever time they were always with a smile and spoke English very good

Friends

10/10

Exceptional

03 Jul 2026

Irma

Breakfast the staff were nice . Has casino

Family

10/10

Exceptional

30 Jun 2026

Juan

The staff was very professional and very welcoming

2/10

Poor

28 Jun 2026

Kent

The room was filthy. Toilet seat was broken. Bathroom sink wouldn’t drain properly. Couldn’t see the view outside due to dirty windows. Carpet in hallways had your shoes sticking to it.

Upgraded from my usual spot and paid more for my 12 year anniversary and wish we hadn’t. Will not stay again.

Partner

10/10

Exceptional

23 Jun 2026

Charlote Paderanga

Excellent…

Friends

10/10

Exceptional

20 Jun 2026

BETA Guinid

Great breakfast wonderful staff

10/10

Exceptional

19 Jun 2026

michael

We have stayed there many times and always enjoy it. One tiny criticism: it would be nice if the staff bought decent water bottles for the room. The current bottles are extremely thin. They are all dented, which means that the bottle can't stand up. It's a minor annoyance to put a bottle down on the table beside you, but then the bottle falls over and spills because the bottom is dented.

Partner

6/10

Pleasant

15 Jun 2026

faraz martin

it was a rip off and they were not helpful at all

Self

10/10

Exceptional

06 Jun 2026

Timothy

Very nice place , just a little dated. The staff is great and very friendly. The included breakfast was good. Will probably stay when in cebu again.

Partner

6/10

Pleasant

06 Jun 2026

Eliseo

no comment

10/10

Exceptional

06 Jun 2026

Bobby

Great location! Rooms are spacious and clean. Staff is vey friendly.

Friends

6/10

Pleasant

03 Jun 2026

Michael

Waterfront while nice seems to have gone backwards a little, staffing not as helpful, room was not great, no power point for kettle. Less staff visible in restaurant, service less. Food was fantastic though and security on door great plus person for taxis.

Partner

4/10

Poor

02 Jun 2026

Reed

Its unusual because I normally enjoy my stay here. But AC was not working and Hot water wasn't working as well. Ac was hot and showers cold. Not good experience this time

Family

10/10

Exceptional

01 Jun 2026

Merlyn D.

Love the casino inside the hotel where I don’t have to travel.

Friends

8/10

Excellent

01 Jun 2026

Ralph

Breakfast is always excellent.

Partner

8/10

Excellent

29 May 2026

Christopher

The hotel was great and had good pricing also. It is within walking distance to clubs, bars, restaurants, and other sites. I will definitely stay here again.

Family

6/10

Pleasant

29 May 2026

Ma Theresa

Breakfast buffetwas great must have with ur stay location is convenient walkable to it park.
Building and room need major update everything is old and out dated, first my room sink not draining then AC fan not working
Have to change room late at night to warm to sleep.
The staff very helpful and fast to resolve the problem.

Partner

8/10

Excellent

28 May 2026

James

The staff makes a huge difference. From the front desk, restaurant staff, housekeepers and room service. They all work hard.

Partner

2/10

Poor

28 May 2026

Salvador

Let’s start with check in. Took about 15 mins to check in! Paper docs for check in is wild to me in 2026. Next let’s talk about room!! For being a 4:5 start location I was expecting better bed/bedding, and amenities. Furniture was from the 80’s the bed was a brick! Doing mattress in a 4/5 star room! Crazy! Old dirty carpet in room. Walked for five mins in just white socks. Bottoms dark! From floor!! Shower and tub old and moldy. The room smelled like an old attic. Sheets were tough. Now some good! Nice club and casino attached to hotel! And some shops. Good cafe and food also located on grounds! Good location for no outside noise! They charge 1k pesos for any guest you have. Even when the police stays 1k for overnight guest. When complaining to manager. She said it was an old policy! I stayed then why is it on doc we got in the room? She had nothing to say. This place liked to take money from foreigner. Be careful. Overall I would not recommend this place! Pay more and stay at radisson blu! Way better and about the same price!

Self

8/10

Excellent

28 May 2026

Joe

Nice stay and staff was very good and helpful

Partner

8/10

Excellent

26 May 2026

GERLIE

Unique is close to everything.

Friends

8/10

Excellent

25 May 2026

Ralph

Excellent breakfast, free with some rooms.

Family

8/10

Excellent

20 May 2026

Glen

The staff is amazing. Property needs an update. Had a great stay and would definitely recommend this hotel

Partner

8/10

Excellent

20 May 2026

Glen

Probably the nicest stuff I’ve ever met in the world

10/10

Exceptional

20 May 2026

Ramon

Nothing bad about the location. Staff in all areas is welcoming and accommodating. I complained about the designated room's thermostat and we were immediately given a better room. Keep up the good work, y'all!

Partner

8/10

Excellent

18 May 2026

James

Yes

6/10

Pleasant

18 May 2026

Eppie

Breakfast is great, but the rooms need a lot of improvement it’s outdated especially the toilet doesn’t run as smoothly as you expected to work! When we checked in the room doesn’t have any towels, plus your customer service staff are not accommodating and not courteous!

Family

10/10

Exceptional

16 May 2026

Robert

The breakfast had an amazing assortment of food.

Self

2/10

Poor

16 May 2026

Michael

AC does not work. Room was hot although the temp dial was set at the lowest temperature

10/10

Exceptional

15 May 2026

jerry

Fun casino good music

Self

10/10

Exceptional

14 May 2026

Pablo

Good

10/10

Exceptional

13 May 2026

Nestor M.

Great customer service

Self

8/10

Excellent

11 May 2026

DEWEY PAUL FILMS

Lobby and ballrooms are incredible, sadly the rooms are indeed outdated. Otherwise great location, fair price, and excellent staff.

2/10

Poor

11 May 2026

Michael

The AC in the room we stayed at was not cold enough even though the maintenance people tried to fix it. The property is old and an upgrade is needed.

8/10

Excellent

10 May 2026

Anna

Room furnishings look old but everything is clean and well maintained.

Self

10/10

Exceptional

29 Apr 2026

Kimberly

Nice room, very clean and room service great. Very accommodating and helpful.

Self

8/10

Excellent

27 Apr 2026

Bayawa

Great location

Partner

10/10

Exceptional

27 Apr 2026

James

Great hotel staff and amazing pool. Abdulla is the best front desk associate and needs a raise a promotion: from James Mills

Partner

6/10

Pleasant

24 Apr 2026

Lina

Please is fine and convenient access for everything

Self

10/10

Exceptional

22 Apr 2026

David

From the moment we exit the taxi the staff was great! Friendly, helpful, and professional. The bellboy, front desk, and maids we waved to in the halls. The breakfast was fresh and good with many varieties for American and Filipino to enjoy. Staff for breakfast was great as well. 2nd time staying and we will be back again!

Partner

10/10

Exceptional

22 Apr 2026

Alexander

Staff were friendly and attentive .

Business Family_with_children

8/10

Excellent

21 Apr 2026

Brian

Good

Family

10/10

Exceptional

20 Apr 2026

Barry

Been there many times. Kids love the pool, me too. But watch out you don’t drink the wrong bottles of water in the room (they all look the same but those in the fridge will cost you P120. Kinda tricky business.

Family_with_children

10/10

Exceptional

15 Apr 2026

Vincent

Great hotel to stay in. Great location close to everything. The breakfast is OK.

Business Self

10/10

Exceptional

14 Apr 2026

William

Great staff and wonderful stay! We really enjoyed our time here!

Partner

8/10

Excellent

14 Apr 2026

Janet

we had a delightful stay at the hotel, the rooms and pool area are a bit tired, but we had a relaxing time by the pool, food was good, room specials staff were free and helpful

8/10

Excellent

12 Apr 2026

Merlyn D.

casino staff very helpful each time I’m here to visit. Always make me feel at home

Self

10/10

Exceptional

10 Apr 2026

michael

The breakfast was excellent. It's a good deal and I recommend it to all of my friends. I live in this area, but my girlfriend and I sometimes go to the Waterfront for a few days of vacation. It's a good deal.

Partner

10/10

Exceptional

09 Apr 2026

Verlyn

Breakfast serve , a lot of variety and all so good , I didn’t win in the casino but it’s was nice experience , the pool was inviting .

Self

8/10

Excellent

07 Apr 2026

Scott

They need to improve the amenities inside the room. Also, the mattress probably could use the changing. Feels like the springs are getting loose in room 839.

10/10

Exceptional

06 Apr 2026

Shane

High quality service.

Friends

10/10

Exceptional

05 Apr 2026

Sean

Clean room fun night club under the hotel

10/10

Exceptional

29 Mar 2026

mark

Everything was above and beyond expectations

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Joseph

This is a fantastic hotel don't miss it

Friends

8/10

Excellent

25 Mar 2026

Anthony

The Pool is in need of a complete Makeover. The Waterfall should be torn down; because now it's an eyesore! The concrete around the pool needs to be repaired. The Buffet Breakfast; needs a complete overhaul! The Pancakes are dry; maybe you should walk down to the Quest Hotel, and they can show you their Buffett. Tony

Self

10/10

Exceptional

25 Mar 2026

David

Older style, just a bit in need of attention in some places like the pool. EVERYTHING works fine and is totally functional. The USA embassy is in the building so if you need to deal with that dysfunctional agency, it’s convenient.

Family_with_children

10/10

Exceptional

18 Mar 2026

manson

I would stay again

Self

10/10

Exceptional

16 Mar 2026

Dave

The girls that cleaned my room where the best.So nice,polite and very great at making the room up and my stay pleasant.,
Thank you so much.

Partner

6/10

Pleasant

08 Mar 2026

luisito

the hotel was ok, but if I will comment, these hotel is good only when delegates or group meetings are held like weddings. not suited for family or guest of 2? why? the rooms are big but only 1 lounging chair available, no center table where you can eat, no dresser stool, no hair dryer, no iron, completely disgusted. i will not comment further more, thank you

8/10

Excellent

06 Mar 2026

Maryse

Ras

2/10

Poor

05 Mar 2026

leal

for the price totally not worth it! there was no hot water, the buffet was cold, overly cooked, and way over priced! the only thing nice was the lobby. i would stay away from this one!!

Partner

8/10

Excellent

26 Feb 2026

Miss E

Joo, the concierge was a life saver. Due to the ridiculous parking for guests.

Partner

10/10

Exceptional

25 Feb 2026

michael

Everything was fine. I enjoy the buffet breakfast, and the casino is a bit of fun in the evening.

Partner

2/10

Poor

22 Feb 2026

William Matthew

Staff was great, the hotel did not look like pictures, way to much money for what the rooms look like and the cost of food, when I booked the hotel they was supposed to pick me up at the airport, but when I called they was charging me 1400 peso. Wasant free at all I payed a taxi 250 peso to travel to hotel. Much better hotels cheaper and better shape than waterfront in Cebu. Was very disappointed But like I said the staff was very nice and very friendly.

Self

8/10

Excellent

20 Feb 2026

Andrew

The stay was great. The staff and room were amazing. I have a few critiques, which would be that we felt Nausea after some of the room service. Other than that, the food was great, and the staff was extremely polite. One of the things I noticed and this goes against Expedia, is that they said this hotel had a hot tub. It does not. It was one of the only reasons we chose this hotel. During our stay, the steam room was under maintenance and my wife and I could not spend the time together during the sauna. The pool, the steam room, the hot tub, and the sauna are the only reasons we booked this hotel, and we could only do one of them together. The hotel is not to blame because I understand preventive maintenance with the steam room, I blame Expedia for not having enough information. So, definitely stay here, it is a great visit. It just does not have a hot tub.

Family

2/10

Poor

18 Feb 2026

ROSALINDA

We did not get the room we booked for, bed was uncomfortable; we did not have a safety box in the room. Staff at the reception was not helpful at all, very disappointed.

6/10

Pleasant

17 Feb 2026

Debra Ann

The decor is very dated.

Friends_and_family Friends

10/10

Exceptional

13 Feb 2026

Phillip

Staff was great… Buffet was great!!

10/10

Exceptional

08 Feb 2026

Jody

The coutesy of the staff in general was beyond my expectations. Always available to answer a question or offer assistance yet not overwhelming. I'll be back.

Business_and_leisure Self

10/10

Exceptional

07 Feb 2026

edna

All in all satisfied place is clean wonderful customer service staff are graceful, helpful ,kind,and humble.

Leisure Family

10/10

Exceptional

07 Feb 2026

Robert

The staff were absolutely top notch! Place was spotless. Definitely great place!

Partner

10/10

Exceptional

06 Feb 2026

Steven

We have stayed at Waterfront many times over the years. Has always been enjoyable. Maybe time to update ?

2/10

Poor

29 Jan 2026

Steve

I have stayed at the Waterfront Hotel over 20 times. This will be the last stay as soon as we arrived at the hotel, we parked the furthest You can possibly be from the entrance to drop off our child who is going to stay with their grandparent staff came out and told us that we couldn’t park there twice even after we explained we’re just transferring the baby.

I had reservations for two rooms, both suites, and the second room, for my mother, wasn’t available until almost 2 hours after check-in. we were offered nothing in compensation, except extended checkout hours, which didn’t make any sense for us because we were leaving the next day on an early flight.

And the toilet was leaking in our room.

Terrible service all around.

Steve Morris

Leisure Family_with_children

6/10

Pleasant

25 Jan 2026

steve

The staff did a wonderful job for me, especially food and beverage team for the morning breakfast and room service. Would this be my first time in Cebu I was under a complete different impression of where this hotel was located. I feel tricked because it said waterfront Cebu hotel and Casino. The name should be a long way from the waterfront, Cebu hotel and Casino. I miss my plane out of the airport because you were so far from the airport and I was stuck in an hour worth of traffic just to go a little bit of miles. Very disappointed will not come back there because of this reason.

10/10

Exceptional

23 Jan 2026

Teresita Berganio

Awesome coldest stay. Clean, convenient and good food

6/10

Pleasant

22 Jan 2026

Julius Caesar

Washroom need to be renovate, more towels and face towel

Business_and_leisure Partner

8/10

Excellent

22 Jan 2026

James

Staff are courteous, helpful and professional.

4/10

Poor

22 Jan 2026

Brian

Very dated hotel. In severe need of updating. Especially the bathrooms. Service was awful. In room phone didn’t work. Asked 3-4 times to get it fixed. One time a guy showed up and said it was broken. Was there six days - never was fixed. Worst part was the WiFi. Very weak.

Self

8/10

Excellent

21 Jan 2026

Alvin

Although the rooms need updating, they are still cozy and comfortable. The staff has become colder compared to the staff 10 years ago who were friendlier and more attentive to the needs of the guests.

Business_and_leisure Self

8/10

Excellent

21 Jan 2026

Stefan

Just three years ago they had lots more drinks to serve, also ham, cheese. But still good quality on what they have.

Self

8/10

Excellent

20 Jan 2026

Billy

Rooms were nice and clean
Staff very friendly big hotel outdoors swimming pool and very big gym.
Can be difficult getting a taxi from there.
Would recommend getting a grab.

Partner

8/10

Excellent

19 Jan 2026

Myra

Room is old but nice. Staffs are good.

4/10

Poor

19 Jan 2026

L Douglas

Check-in took one hour, all of which was spent standing at the counter. They gave no explanation beyond “we’re waiting on your room”. We then got a room different from what we reserved, two twin beds instead of one king.

The bathtub was very dangerous. The bottom was curved all the way to the middle. There was nowhere flat to stand. The side was wide making it hard to get in and out without risk of slipping. The shower head was old and sprayed every which way.

This is an old hotel that used to be fancy but isn’t anymore.

At the breakfast buffet there were multiple dishes that didn’t get refilled the whole time we were there.

Leisure Partner

8/10

Excellent

17 Jan 2026

Darryl

Yes the room was very clean and clean

Leisure Partner

10/10

Exceptional

17 Jan 2026

Ryan

Excellect

10/10

Exceptional

17 Jan 2026

Lillian A.

Breakfast buffet was great… room was clean and spacious… staff was courteous & responsive

Leisure Family

10/10

Exceptional

16 Jan 2026

Robert

Staff is very friendly and good room is clean

10/10

Exceptional

15 Jan 2026

Michaelangelo Francisco

The staff was the friendliest and most courteous, far exceeding expectations. They couldn’t have been more warm and welcoming. They were absolutely phenomenal.

Leisure Family

6/10

Pleasant

15 Jan 2026

Evan

The room was too cold . Hard to adjust air conditioning

Business_and_leisure Self

8/10

Excellent

14 Jan 2026

ramoncito canlas

My charger was lost inside our room,I know kept it in my bag, before we leave going to bohol,but when we came back, I cannot find it anymore, I don’t want to blame anybody but the was the true happen,but the hotel is great and location.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Norita

Excellent services, breakfast is always good, the Casino is a perk 😊.

Leisure Family

10/10

Exceptional

12 Jan 2026

Ferdinand

We arrive early in the morning at the hotel and we request for an early check in but the hotel is full. Thanks to the concierge who assist us, we were able to upgrade our accommodation just to be in at 10:00 a.m. and relax instead of 3:00 p.m. as our check in time.

Leisure Partner

8/10

Excellent

06 Jan 2026

Sylvain

Other than the 1 hour to check in everything was perfect. Very good breakfast.

Leisure Partner