Name: Mezzo Hotel
Address: F. Cabahug cor. Pres. Quezon St., Mabolo, Cebu City, 6000, PH

10/10

Exceptional

12 Mar 2026

Matthew

Great location, easy to get to everywhere, 30 minutes to airport. Staff were super friendly and helpful. The restaurant is really good. Very clean and nice room. I would stay again.

Self

8/10

Excellent

01 Jan 2026

Stephen

This is a very nice hotel at a very reasonable price. The room I had was huge, king bed, comfortable sitting area, lounge chair, desk, closet, nice bathroom with both shower and tub.

There are some dining options within walking distance and a popular dance club across the street. Not much in the way of shopping though.

Staff was courteous but a little slow to respond to problem with card key at room door. My only complaint.

Leisure Self

10/10

Exceptional

06 Nov 2025

Cherry

The room was spacious. Had a hard time connecting with their internet but it's okay. But will definitely come back.

10/10

Exceptional

21 Apr 2025

Theresa E.

Cordial and very helpful staff. Keep up the good work.

Leisure Partner

8/10

Excellent

04 Apr 2025

Prasanna

Well spacious room

10/10

Exceptional

24 Jan 2025

Matt

Overall, I enjoyed staying at the hotel. The wifi in the room was not the best, but that is understandable since the access points are in the halls. It is hard to penetrate the walls when the access point is more than 30 meters away. Luckily, the room had an ethernet port for my laptop to plug in and the internet was top notch.
I really loved the waterfall shower head.

Leisure Self

10/10

Exceptional

16 Jan 2025

MARIA MERCEDITAS

It’s convenient and close to restaurants, laundry shops, banks and easy to public transportation.

Leisure

10/10

Exceptional

10 Jan 2025

Aimee

Very friendly staff

Leisure Friends

2/10

Poor

24 Jul 2024

Chris

Roach infested!!!

We booked the barkada room.

We saw several cockroaches. When we went into the bathroom, they started scurrying as soon as we turned on the lights.

There were baby cockroaches everywhere, including on the bed and pillow. At first, we thought they were bed bugs so we started inspecting the mattresses. We pulled 1 bed away from the wall to take a closer look.

We had to step out for a bit. We notified the front desk of the situation. They said that they would report it and provide us feedback. (?) We had no idea what that was supposed to mean.

When we returned to our room, we noticed that someone had been in there without our prior knowledge or approval. The bed we had pulled out had been pushed back against the wall.

There were even more cockroaches this time. We saw over 20 in a short span. We took several pictures and videos. We spent a lot of time trying to kill all of them.

They had gotten into our bags. My sister had a transparent make-up case that was left open on a table and it had a few cockroaches in there. There were cockroaches in a hand-carry that had a zipper slightly open. There was even a dead cockroach in the fridge. Who knows if there were more in there?

We spent 3 hours going through our bags and at the same time, looking for another hotel. There was no way that we were going to stay there.

A cockroach even fell from the ceiling and landed on my nephew's face while we were going through our things.

We checked out as soon as we could.

Stay away!

Friends_and_family Family

8/10

Excellent

16 Jul 2024

Janice

This is our 6th or more times we've stayed at this hotel. We've noticed that the room has gotten smaller & tightier. We used to have robes, slippers, combs, shampoos & conditioners. But we've noticed some of those items were missing.

Leisure Family

8/10

Excellent

17 May 2024

Charles

Helpful

Security staff friendly but not as helpful as in times past.
Desk and service staff helpful and friendly; but sheets are not always changed unless you insist.
Power was out once.

Friends_and_family Friends

10/10

Exceptional

19 Mar 2024

Cedrick

Good hotel 9 out of 10. Highly recommend the staff was wonderful and kind. The rooms were clean and comfortable.

Business_and_leisure Self

8/10

Excellent

05 Mar 2024

Theresa E.

Need more toilet paper in the bathroom.

Leisure Partner

4/10

Poor

27 Feb 2024

Janina Lou

Pillows are old and flat, bath towels are old and so thin. No hand towels no face cloth no bath mat. Breakfast is gross, always the exact same food everyday. Staff are very nice. Location sucks

Leisure Family

2/10

Poor

08 Jan 2024

Santa

They made us to wait for check in 1hour coz they are not ready for our room even check in time passed

10/10

Exceptional

27 Dec 2023

Lionel

Would stay again

The staff were friendly, courteous, & always helpful

Friends_and_family Family

4/10

Poor

11 May 2023

Charles

Afraid to leave my room

Staff entered room at all times of day and night without announcing themselves or knocking .
Things in the room was altered or moved, and no service provided at that time.

Friends_and_family Family

6/10

Pleasant

17 Jan 2023

Aldrin

I love the suite room it was very good and huge … just don’t like the shower area…

Leisure Family

4/10

Poor

14 Sep 2022

Chito

I booked this for my parents to attend an event held in same Hotel. Per family experience, Hotel is good and staff were nice as well as accomodating. The only issue i got with this booking was paying extra for breakfast and not getting what you paid. So, I would say posted option for breakfast in expedia when booking this Hotel is not reliable. I would suggest paying the breakfast directly to the Hotel during your stay.

Business_and_leisure Family

8/10

Excellent

22 Apr 2022

Tao

quite a good deal. i happened to stay at the room near a wedding party group, which has more than 5 people chatting at night, a little bit noisy, otherwise, it is perfect

Business_and_leisure Self

6/10

Pleasant

06 Apr 2022

Randall

Cebu Visit

The doorman and reception staff and every staff member i interacted with during my stay were polite and helpful.
Prior to arrival contacting the hotel was very difficult and took 3 days of phone calls to eventually speak with someone.....very frustrating waste of time.
The room was clean and comfortable.
However nearly every day the room was serviced some things were replaced but others werent.....very confusing.
on two occassions the bathmat was taken but know clean bathmat was left??.....as i kept explaining to housekeeping this was dangerous as the floor was slippery when wet.
On one occassion the towels were taken but no fresh ones left??
Both these situations were able to be rectifiied by contacting the staff .....but was just strange situation
On several occassions the coffee sachets that i used werent replaced the next day......and when i contacted the staff and advised i only needed coffee (no sugar no creamer no tea) ......i got tea and sugar left in my room but no coffee??
overall stay was good and all staff i spoke to were polite and helpful......just some strange things with the room

Partner

2/10

Poor

19 Jan 2020

alexander

Never go here again

Worst service i have meet in a hotel. They didn't even show way to elevator. Gave us wrong room, 40min for check in (no other coustomer), smells bad and no service mind at all. Did check out after 3hours and book another hotel

Friends_and_family Friends

4/10

Poor

16 Jan 2020

Verified traveler

Very disappointing experience!
Hotel is showing images not related to the room you'll get!!
Hotel management is not decent in giving you what you paid for and what you expected.

Business_and_leisure Self

8/10

Excellent

02 Jan 2020

Marc Louis

baby's dayout

had a relaxing stay with my family

Friends_and_family Family

8/10

Excellent

01 Nov 2019

bret

Good hotel despite lack of a doorman

The hotel is tucked away down a back street in an old district of Cebu city called Mabolo. Upon arriving there was no doorman to greet us or carry our suitcase up the steps in front of the hotel. Normally this wouldn't have been a problem however i had an accident 2 weeks prior and had injured my back so it was a real struggle to get into the lobby. The Lobby itself is quite pleasant with lots of marble and an open fish pond although strangely no seating unless you sit on the ponds edge. Checking in was straight forward as i had prepaid through hotels.com and only needed a signature a copy of my passport and a 1000 peso deposit. The receptionist gave us our room card and wifi logins and then left us to it. Upon entering the room it was already air conditioned which was a pleasant surprise in the Philippines as you usually have to activate it once you enter. The room which was a junior suite was of a reasonable size and very clean. The reason for going for it was that it had a full size bath which i wanted for my aforementioned bad back and i had three long baths over the 2 days we stayed which set me up for the long haul flight back to the UK. The bathroom also had a double size shower which worked well for the wife and overall i would say it was one of the best i have experienced in the Philippines over the 25 years I have been going there. Overall a good stay which could be enhanced by having a full time doorman (i did spot one on the middle day when i didn't need him).

Family

6/10

Pleasant

13 Oct 2019

Charles

Really

Management intervention to assist in caring for customer needs.
I was not sure that front desk cared if I stayed at the hotel or not.
Front desk fumbled with paperwork, and getting me checked in properly, and the same with my guest.
It took several attempts to program the room keys.

Friends_and_family Friends

2/10

Poor

21 Sep 2019

Majid

Alto a nice hotel, staff where vary rude, spoke to my pa

Partner

8/10

Excellent

03 Sep 2019

William

Clean , nice very quiet and very good wifi.

Partner

2/10

Poor

29 Aug 2019

Verified traveler

\"Upgrade\" ---to a SMALLER room, with a SMALLER bed

booked a Suite with a King-sized bed and a bathtub.

was \"upgraded\" to a smaller room, with a smaller bad, with NO bathtub.

I asked to be moved to what i booked, i was made to wait 2 hours. But was made to stay in the same room.

disappointing.

Business Self

2/10

Poor

29 Aug 2019

OrbitzPlatinum

For my Aug23-26 stay, i booked a suite with a king-sized bed & bathtub.

I was told i was “upgraded” but when i got in, it was a smaller room, with a queen-sized bed, and no bathtub.

I asked to be moved. Then I was made to wait 2 hours. And in the end, i still had to stay in the same room.

Disappointing.

Business_and_leisure Self

6/10

Pleasant

08 Aug 2019

Verified traveler

The staff was very friendly and courteous. The amenities are seriously lacking. The pool is very small amd and partially indoors. No seating around the pool. The pool bar is just a small counter in the corner that wasn't staffed when I went. The convenience shop wasn't open much during the day. The \"restaurant\" breakfast isnt anything great. Lots of breads and meats. The staff gets 5 stars. The hotel gets 2.

Leisure Self

10/10

Exceptional

13 Jul 2019

Glen

Awesome Hotel

Excellent Hotel with extremely good and helpful staff. The food in the hotels restaurants is to a high standard and value for money. We will be back.

Partner

8/10

Excellent

10 Jun 2019

Verified traveler

It was senior friendly, though house keeping was a bit short in cleaning the floor, TV/cable has some issues, buffet have very poor healthy or senior friendly options. The fruits we're limited to recurring pineapple that had no flavor and water melon. The cafe service is agonizing and the food was too expensive, a melon salad took about 50 mins. Otherwise, it was okay. The front desk was efficient.

Business_and_leisure Self

10/10

Exceptional

07 May 2019

Verified traveler

Very happy with the hotel overall.

Leisure Friends

2/10

Poor

05 May 2019

Duane

rude, unfriendly and uncaring staff

While the hotel itself was nice enough I found the staff to be quite rude, unfriendly and uncaring. I could've overlooked the utter lack of WiFi, lack of toilet paper, broken room safe, and lack of robes but the two men working at the front desk (one at check in and one at check out) were total imbeciles and made the whole experience one I will never repeat and so I encourage others to avoid this hotel as well. I could give more details and examples but this place just isn't worth any more of my time.

Partner

4/10

Poor

28 Apr 2019

Anda

Not a good experience

We arrived at the hotel and was told to sign off some house rules including not to bring any drinks or food from outside ( and they even have fines on the paper if doing so) but the shop inside the hotel was closed during our stay. At the middle of the night we go waken up by some very loud screams and seems like someone was fighting on the hallway. Called the reception and they said they’ll check. Then heard the phone calling in the room next door lol probably their way of checking. In 10 min time somebody from the hotel showed up and heard them mentioning that the room next door ( that was us) complained about the noise. Hell of a privacy and security!! And they did let the people stay in the room after that! They didn’t even apologise at all, not even a single sorry!! Disappointing and def won’t stay there again!

Partner

10/10

Exceptional

30 Mar 2019

Bev

The Hotel is new. Bathroom is wonderful. Room is clean.

Friends_and_family Family

8/10

Excellent

27 Feb 2019

Verified traveler

It was a brand new building. All very clean and new.
Location is not the best for a tourist. In the middle of the busy city.

Leisure Partner

10/10

Exceptional

20 Feb 2019

Neil Alvin

We really enjoyed our stay

Great service. They immediately fix our internet problem when we got into our room. One of the fastest bandwidth connection I experienced so far in Cebu.

Partner

8/10

Excellent

12 Feb 2019

LJ

I like everything about how the staff and crew handled our stay in the hotel (friendly, professional & hospitable), clean facilities & very up to date (contactless card) but:
* not a smooth check in process, I made 2 separate reservations & been told that our check in should be the following day, had to collate all the necessary infos & explain what happened. We still managed to go in in the end.
* no toilet rolls on our 2nd day and rusty & faulty toilet roll holder
* not accommodated in the resto as it shuts at 10pm, not allowed to get food delivered so had to go to the nearest eating place

On the lighter note:
We would like to thank Eve from the frontdesk as despite being hectic in the day of our check in she still managed to accommodate all our queries and questions.

Leisure Friends

8/10

Excellent

12 Feb 2019

Verified traveler

breakfast is fine but Noodle soup is too Salty., Waitress service so poor

Business Self

4/10

Poor

01 Feb 2019

Fran

Hotel feels unfinished although clean there was no ambiance at all and staff unhelpful and uninterested.

6/10

Pleasant

26 Jan 2019

Verified traveler

Gets The Job Done

Mezzo gets the job done, but really that's about it. It certainly does not have the feel of a 4-star place. The bed was very hard and the bathroom could have been cleaner. I would say only book if the value is great.

4/10

Poor

15 Jan 2019

OLIVER IAN

Not Recommended and Stay Away!

Not so good experienced of service with some of the hotel staff. Quite surprising for a Filipino service and it’s unusual. When we checked-out the hotel in the morning the lady in front desk is quite rude the way she speaks to the guests. We asked for change room due to aircon not working and the bed offered in new room was 2 single bed, we requested to combined together but the guy in room service said they cannot combined the 2 beds. But I called and checked with the front desk and they combined the bed together. Very disappointing. The food in the restaurant is not good and need a lot of improvement on the quality of taste The coffee is not good and we requested for instant coffee (3in1) and surprisingly answered they don’t have but they are offering for free in the room. Overall not recommended to stay!

Family

10/10

Exceptional

13 Jan 2019

Ferdinand

i love cebu and mezzo

superb stay at the hotel. staff exceptional. definitely staying here again on my next visit.

Family

8/10

Excellent

04 Jan 2019

Bonsky

First time staying in this hotel and loving it. Experience is great and will stay here once again when coming back to Cebu.

10/10

Exceptional

24 Dec 2018

Mary

Lovely hotel stay!

Amazing room! Went for the Premier Suite and was not disappointed! Room wa avert spacious, WiFi is great, staff friendly and the breakfast was delicious! Would definitely recommend this!

Family

8/10

Excellent

02 Dec 2018

Verified traveler

Nice hotel, great staff , bed was comfortable, only downside to the hotel was the pool is consistently closed for conferences.
The pool bar was poor although the Batman tried his best.
Try putting up a divide so both can remain open and encourage guests to the pool area.
Location is good also and taxi availability is excellent.

8/10

Excellent

21 Nov 2018

Pie

Nice hotel, close to most of the places i need to go to, bathroom smelled like smoke when someone was smoking near the fire exit.

4/10

Poor

19 Nov 2018

Henry

Front desk could not find my reservation, i wait for 30 min, and Restroom was used when I open door, and Mineral water was opened and someone drank, feel bad... and there is no curtain in the shower room.. water came out every where to be wet

10/10

Exceptional

10 Nov 2018

Henry

Not good location but Hotel is nice and Delicious breakfast

10/10

Exceptional

05 Nov 2018

Verified traveler

Oh my, the receptionists, Ms Jill and Reyna, were super duper fantastic on every level, I had so many personal issues with the kids and bad luck! But these ladies accommodate me above expectations, they are SECOND to NONE!

10/10

Exceptional

31 Oct 2018

Verified traveler

Very comfy room

Friendly staff, good breakfast buffet selection, nice pool, okay location. The hotel is quiet because it is not directly on the main street. Walking to restaurants and shops is possible, but the sidewalks on the main street are not the best. The room was extremely comfortable and clean.

10/10

Exceptional

21 Sep 2018

YIFAT

We were a family of 9, we had the 10 beds room and it was perfect everything was good comfortable beds clean sheets....

Family

10/10

Exceptional

17 Sep 2018

Mike

The Best Hotel I have here stayed in

What a lovely experience
This is one of the best hotels I have ever stayed in my whole life
Having travelled the world
The polite service and professional manner, from all members of staff
Truly exceptional
Hotel is smart and up to date
Well worth a stay

10/10

Exceptional

09 Sep 2018

Ian

Good all round Hotel.

This Hotel was really good value for money, our stay included breakfast, breakfast was simple and enough to kill any hunger pains. We also had a meal one evening in their restaurant food was really great including the Hamburger they made for me...( Thank You )
Rooms were of a good size, with carpet by the bed area. Towels were a little small, but otherwise ok.
There is a nice little swimming pool and also a small shop which carries most of your basic needs, saves you from having to go out from the hotel.Clean and tidy and the staff were all very helpful and polite. A good place to stay.

Family

10/10

Exceptional

19 Aug 2018

cheryl

Nice hotel

Staff very helpful and room very clean..downside was wifi not working properly and buffet breakfast not much variety to choose from...overall very nice hotel

8/10

Excellent

05 Aug 2018

Eduardo

Great staff

Stuff is awesome. They do everything they can to accomodate your stay. Really friendly and even went out of the way to accomodate us on a more conveninte room in the second nigh at not extra charge to accomodate out baby needs. They gave us tour tips and traditional ideas. Facilities are good. Area is not so good but there is a conveninte store a block away and Ayala mall 1 kil away, aprox.

6/10

Pleasant

02 Aug 2018

James

The checkin process was a bit slow, towels need improvement they were rough and didn’t seem all that clean. Internet is slow and weak.

All that said it’s very reasonably priced. So for a low budget hotel I would stay there again.

4/10

Poor

28 Jul 2018

Verified traveler

Hotel room not worth the Hotel price paid

10/10

Exceptional

24 Jul 2018

Hang

Great location and clean comfortable room. It’s close to the big malls, bus terminal and the airport. Around the hotel, there’re some good Japanese restaurants.

I gave 4/5 for facility because the toilet seat was wobbly in my bathroom.

6/10

Pleasant

21 Jul 2018

Verified traveler

OK hotel and room, except the bed mattress was way too hard for me. The pool is small and mostly covered, so not for sun lovers.

4/10

Poor

13 Jul 2018

Andreas

Average service; noisy rooms; bad internet

I cannot really recommend this hotel, as the service lacks in several ways. Some people are really nice and friendly there, but others are not very outgoing at all. Laundry was supposed to be delivered in the morning around 9 AM, that's what I was told and then after 3 calls (they never had the idea to call me back by themselves) I received my laundry around 1 or 2 PM. Check-In was also very, very long and unprofessional, they mixed up 2 bookings and it took them about 20 minutes to sort it out. Also when I wanted to change something on my reservation, they were not flexible at all. Hotel rooms are VERY noisy (you can hear your neighbours all the time). Internet was working maybe 50% of the time. Wouldn't go here again, sorry.

4/10

Poor

02 Jun 2018

Michael

I paid for a premier suite. I checked in they down graded me to a smaller room . Not as nice . Then tried to charge me for breakfast which was included.
They made up excuses why they gave my room to another couple. Bait and switch. Worst part is they continue to lie and make up excuses . But did or offered nothing to fix the problem

6/10

Pleasant

21 May 2018

Rudy

Stay only if on low budget

The hotel is not located in the cleanest area of town, however it is situated in a good location. It was only 15-20 min taxi drive to and from Airport with mild traffic. The hotel looked clean until i pulled the sheets back. Sheets had stains and didn't look washed very well. House cleaning was terrible! They did not get to my room until 3pm, actually had to find them and ask them to service my room. When the room was finally cleaned, they only made the bed and refilled the toilet paper. They did not empty any of the trash cans or replace towels on the floor. I found 2 roaches in the room during my stay.

Friends

2/10

Poor

08 May 2018

Verified traveler

Never Again

Worst experience by far in a hotel, the room was unclean with pieces of hair on the floor, the glass that held shampoos in the shower was missing. After checking out I was charged for a \"missing glass\" in the bathroom that was never there.

6/10

Pleasant

03 May 2018

Verified traveler

Unhappy with the room

We booked a room good for 3 pax but the bed is only for 2 pax and asked us to pay php1,500 for extra bed. They should offer a room good for 3 pax if the client put 3 guests in the booking

Friends

6/10

Pleasant

29 Apr 2018

Abdelmadjid

A decent 2 and a half star hotel with a pool

Not really a four stay hotel but a decent, recently built, 3 (or let's say a two and a half) star. The only four star part is the awesome buffet breakfast definitely awesome by Filipino standards). There is a decent size pool but somewhat dull. Actually the entire hotel is a bit dull with very little vibe. Rooms are adequate, nothing to write home about (and in my view, inner soundproofing is lacking). I cold book this hotel again if the price is advantageous.

8/10

Excellent

26 Apr 2018

Verified traveler

Good value - basic room, clean, decent breakfast options. Not much near hotel but location is a convenient taxi ride (~150-200 pesos) away from main tourists attractions.

4/10

Poor

25 Apr 2018

Verified traveler

So much potential

This hotel has a wonderful facade. The lobby, restaurant, elevators, hallways , and room all appear very clean modern and tasteful. I was very excited for our stay here. Unfortunately the staff needs a lift more training and the facade is in need of maintenance. Upon arrival the front desk gave us two coupons for free breakfast (which we did not pay for). So the following morning we were shocked when half way through our breakfast the server change and told us that we owe 800 pesos each for the meal! Im amazed that they would do this. In particular waiting until we were already eating to inform us that the person that checked is in was mistaken to give us coupons for breakfast and that we must now pay for the meal. I would not have eaten at the hotel because the options were mostly steamed cabbage etc... So the only reason we went there was because the hotel gave it to us for free (turns out that was a scam). When we went to leave ther dining area the server held the door closed until we provided our room number (which was on the coupon...) then walked then walked away audio girlfriend had to open the door for herself. The staff here had very poor manners.
We also ordered a 2 hour in room couples massage. The therapists did not have massage tables and so had us lie on the bed. Not the best way to get massaged. But worst was that they were talking and laughing with each other the entire time.
The room looks nice but had several loose fixtures and water stains on ceiling.

8/10

Excellent

21 Apr 2018

Cassie Wong

Nice stay overall

It was overall a nice stay. Staff could be more friendly and welcoming. Food selection for breakfast was quite nice.

Partner

10/10

Exceptional

16 Apr 2018

vetvetbaby

Best hotel under $100 in Cebu

We stayed her for $55 a night. went to another place for $5 a night cheaper because Mezzo was booked out. We then came straight back here and stayed for three more bookings than we expected. The hotel is like brand new. So clean and the staff are fantastic. And Mezzo hotel is in Mabello which is a really good area. Fantasic night club 100m away. #4 blocks walking is one of the best shopping and dining areas in town. Seriously, for the price, this has to be one of the best hotels in Cebu. The rooms are fantastic. We have travelled all over Thailand and now in the Philipeens and this is the niceest hotel on our trip so far and its only like USD$55 a night. I give a huge recommendation to anyone looking or a nice place to stay in a good part of town in CEBU. Excellent. 5 Stars.

8/10

Excellent

16 Apr 2018

Gavin

Clean, modern, well- priced and near Ayala Mall

The hotel is modern and somewhat clinical looking and located down a side street which taxis struggle to find. We booked the room for two adults and one child sharing one bed. We found the bed to be rather small for 3 compared to other hotels we have stayed in.
The breakfast was rather limited with unusual flavour juices which my daughter refused to drink. Had there been mango or orange juice then there would be no problem. Although we booked the room for 3 people, we were only given breakfast for 2 so I went without. We had a dip in the pool but it was cold. Is it asking too much for it to be warm?
The hotel is about 15 minutes walk from Ayala Mall so quite convenient for a bit of shopping or for restaurants.

Family

8/10

Excellent

11 Apr 2018

Verified traveler

Clean rooms and complete toiletries! Appreciate availability of sleepers!

10/10

Exceptional

27 Mar 2018

Verified traveler

Hotel Stay

Nice, clean, comfortable hotel, and the eatery place has great display. It's a beautiful hotel, but just needs improvement on the seasoning of the hot food entrees which all had sweetness to their seasoning.

8/10

Excellent

26 Mar 2018

Verified traveler

Hotel Stay

Room was nice, comfy, and clean. More importantly it was priced very well. The eatery was set up beautifully, but we weren't too fond of the hot food selection and especially the seasoning which were all the same sweetness taste to them. So both days I ended up eating French toast which was not stocked up the first day and the second day it was like a regular toast. We'd probably stay here again only because it was a nice and clean hotel and priced right. Hopefully they would take surveys on what the customer expect or want in the future for their breakfast food selection.

10/10

Exceptional

15 Mar 2018

Vlad

New hotel with attentive staff

The hotel is new and looks modern and clean. There were few minor issues here and there (probably because they are still new), but they were promptly addressed.The personnel was helpful and eager to assist us and make things right.

We stayed there with the family and re-booked few times. It was a good deal with the breakfast included. Though I wouldn't pay the walk-in price (400 pesos) for it.

The pool is small but was good enough for the kids. Pool towels are available but you have to ask. The gym was OK but not great.

10/10

Exceptional

03 Mar 2018

AVRAHAM

I've been here for two weeks. This is my first time in the Philippines. Great stuff, great room , sure plans to be there again

10/10

Exceptional

01 Mar 2018

Verified traveler

Value for money.

It is not easy to find. Hotel restaurant had good chef and food (paid). However breakfast is so so. The restaurant waiters require professional training. Their attitude of service are no good and talk to each other very loud, like a market. The staff is helpful when I require a taxi. There is a mall not very far and take about ten minutes taxi ride. There are many restaurants at the mall.

6/10

Pleasant

28 Feb 2018

carmen

Failed expectations!

I expected a lot more for a new 4 star hotel. I was disappointed because of the following that the Management news to address:
1) no bath robes, which even 3 star hotels provide
2) towels are very thin and short - they almost feel like used towels
3) pillows are soft and uncomfortable
4) shower door looked very nice but it was not functional - it does not close
5) there are no hooks anywhere in the bathroom to hang the used towels
6) placement of the toilet paper is wrong - do not put in the back!
7) there is not water spray at the toilet, which one can find in most hotels
8) very few selection of buffet food
9) there should be 3 sets of towels: face towel, hand towel, and bath towel

6/10

Pleasant

26 Feb 2018

Vince

Dishonest staff but Good Hotel for the Price

Hotel guest book in the room says local calls are free/included. When we checked out they charged us for the calls. When I explained to them that their book even says the calls are free they wouldn't even be courteous enough to reverse the charges. It wasn't about the price, it was the fact that they would not be understanding about it even though it was their fault in the first place.

Don't trust what you read or even hear in this area of the Philippines. Always get your answers directly from the source and you'll be fine.

Overall a good place a to stay while in Cebu city. A short drive to all the good shopping and restaurants. Food in the hotel was good quality. Gym is tiny. Not good enough for a full body workout. Pool is hidden away in the middle of the hotel but quite private I guess. Rooms are spacious with everything you need.

10/10

Exceptional

26 Feb 2018

Verified traveler

Things are new

I understand it is somewhere 1 year old hotel and things are new and in good condition. I have checked the mattress and it is in good shape and no stains.

Family

2/10

Poor

24 Feb 2018

jackey

Dirty towel everyday. Bad service

I stayed for 2weeks. Got very dirty towel and reques them several times but no change no improvement. A lot of Chinese guest there and they are very noisy at night as hell.
Good point is Room is spacious and decorated as this is Avery new hotel. management of this hotel need improvement otherwise their business will not grow.

6/10

Pleasant

20 Feb 2018

Verified traveler

Decent hotel, substandard spa.

Great breakfast. First room lacked the hotel info booklet, second room didn't have spare toilet paper. No racks for towels in the bathrooms. DO NOT enlist services at the Well spa. Masseuse was unprofessional; texting and excessively chatting during my session.

10/10

Exceptional

19 Feb 2018

PRISCILA

Mezzo love this

Clean, simple, no nonsense business hotel that caters to families & friends, too. We stayed in their \"barkada room\" and it worked great for our bonding moments. Nice buffet breakfast, friendly & courteous staff, accessible location. Good value for money.

Family

10/10

Exceptional

07 Feb 2018

Verified traveler

Modern

Very clean , room and bathroom , spacious . Clean towels everyday. Good room temperature ( good functioning air conditioner). Courteous staff. Not a lot of choices on their breakfast buffet.

6/10

Pleasant

06 Feb 2018

floyd

Good Value

good value hotel, the wifi is not great - and the gym is a joke - but if you are not needing a gym and dont care about average wifi the value is good - clean place - they make you wait quite awhile while they check your room when you check out - which I found odd and not convenient if you are holding up a taxi waiting

Partner

8/10

Excellent

05 Feb 2018

Shawn

Nice clean hotel. Only bad part which didn't bother us is the TV isn't easy to use plus Cable wasn't working as they left us a note under our door informing us.
Staff is very friendly.
Just a note so others won't panic. You need your room key above I believe 4 floor.
When we got into the elevator we push 5th floor then notice we had to swipe our key. Well the elevator was already moving but stopped at 4th floor. Took a good minute or two to restart to 5th. Kinda scary thought stuck in elevator. Front check in staff should notify guests if they're staying past 4th floor. For some reason only need to swipe key for 5th floor or above.

Partner

10/10

Exceptional

04 Feb 2018

Avamaureen

Great location. Great service

A new upcoming hotel. Great location. It’s a pricey hotel. Closed to SM main. Great service and yummy breakfast buffet. Breakfast crew could have been more attentive. Not a fan of their bed and their pillow could have more fluff.Otherwise great hotel.

Family

10/10

Exceptional

01 Feb 2018

Gary

Great Hotel

Room was large, clean, and very comfortable. Hotel appeared to be brand new. Cant use elevator without room key. Good security.

10/10

Exceptional

06 Jan 2018

Lucie

Sensational hotel. Great value

We made a last minute booking at the Mezzo as our ferry had been cancelled and we needed somewhere to stay for the night.
We booked a superior room and we were very very happy.
The hotel is fairly new, very clean and the staff are all very welcoming and professional.
We had an amazing dinner at the in house restaurant, the quality of the food and service was 5 Star. Unfortunately we left too early for breakfast the next morning but we were given a take away breakfast pack, which was a lovely touch.
The hotel is only 15 minutes from the ferry terminal which was a bonus for us.
We highly recommend the Mezzo hotel.

Family

2/10

Poor

31 Dec 2017

Verified traveler

Roaches everywhere. Noisy. Stay away.

Horrible experience. Terrible location. Do not stay here.

10/10

Exceptional

09 Nov 2017

Dominic

Beautiful comfortable rooms. Lovely swimming pool and gym. Absolutely fantastic food and brilliant service. Definitely staying there next time in Cebu.
Only problem was taxis didn't know it's location as it is a new hotel.

Partner

8/10

Excellent

14 Oct 2017

elma

Good

Enjoyable but shower drainage was the problem still new need to improve in everything
Breakfast was very poor should have more varieties

10/10

Exceptional

08 Oct 2017

chris

New hotel

The room was excellent. Deep soaking tub, big TV compared to other hotels, clean. Nice pool. Staff friendly and professional. Wi-fi not good in the room. Still had on going construction at the time of my stay.

8/10

Excellent

21 Sep 2017

Verified traveler

Newest hotel property in Panagdait area

The hotel was initially hard to find as most cab drivers didn't know about the hotel. That should change within a year's time. If you booked their cheapest room, then be prepared for small beds. If you're staying alone, I suggest booking rooms with one big bed in it or upgrade it to the next room category. I will book the next room category the next time I decide to stay in this hotel. They have one of the best buffets in the area so you won't regret splurging a bit food-wise. The ambiance is mostly white - perfect for staying in during gloomy weather. The hotel lobby has a very comfortable lounging area. Since the hotel is smack dab in the middle of a semi-residential area, it is advisable to walk around a bit and see the entertainment scene for yourself. The area is littered with restaurants serving Asian cuisine - mostly Japanese and Korean so there's no shortage of places to eat. The nearest 24-hour convenience store is in the building complex across the hotel. If you prefer a 7-Eleven, you'll have to walk past Sarrosa Hotel to a gas station that has the nearest 7-Eleven within a kilometer. I will be sure to select this place again a few months from now.

8/10

Excellent

05 Sep 2017

Verified traveler

Water

The water in the restroom tast and smills descusting even the shower. Other than that it's a great hotel

4/10

Poor

05 Aug 2017

Jayson

Terrible Stay

Water in the bathroom is terrible, was not able to properly tLe a shower due to that. They said they were sorry as maintenance in the pipes is on going.
Internet has a very poor signal inside the room. It's more of a 3 star hotel.
Buffet breakfast has limited options also especially to those who prefer bread.

10/10

Exceptional

06 Jul 2017

Gino

Nice hotel

The bed was so hard that it was very uncomfortable on my back. They should use a little softer bed. It was just too stiff.

10/10

Exceptional

24 Dec 2025

Florent

Very good