Name: Zerenity Hotel And Suites
Address: San Miguel Road Corner 1St Street Villa Amores Apa, Cebu, 6000, PH

10/10

Exceptional

24 May 2026

PATRICK

Clean simple room, great staff!

Partner

10/10

Exceptional

13 Mar 2026

Jeremy

Great value, exceptional staff.

Self

10/10

Exceptional

02 Feb 2026

Wil

Staff was amazing..hotel was great...

Self

6/10

Pleasant

18 Oct 2025

Laurie

Couldn’t turn off tv all night

Leisure

8/10

Excellent

30 Jan 2025

Michael

It's a budget hotel. great location. immediate surrounding area is not the greatest. staff is friendly and helpful

Leisure Friends

8/10

Excellent

30 Jun 2024

R'

Location is very convenient for tourist and locals

Leisure Partner

10/10

Exceptional

27 May 2024

Carlos

Nice Hotel Near IT Park

Good location and great value for your money.

Partner

10/10

Exceptional

11 Apr 2024

Timothy Steven

Clean and quiet. Breakfast was FANTASTIC. Wifi was spotty but mostly ok. Staff VERY friendly and accommodating.

Leisure Partner

10/10

Exceptional

30 Jan 2024

Elwood

Zerenity Hotel is a better hotel then i expected. Nice, comfortable and cozy.

Leisure Family

4/10

Poor

28 Jan 2024

Mydel

We stay room 310, 408 and 406. Room 310, the exhaust fan from ceiling is dripping with water and straight to toilet bowl. You will get wet while you will pee or pass motion.
There is no hand and face towel provided at all. no room slippers and door card is not working. I need to open by keys manualy. It is very hassle. The toilet alot of molds on shower side .lastly the kettle provided has burning smell when using it
Bathroom towel and bathroom rug is also dirty. No hygiene

Room 408/406 - the toilet bowl will not flush, it over flow when flushing. very dirty. Can not even fix it even after changing toilet bowl itself
The key card is not working, we need to always use manual keys to open the room.

I find that the hotel is new but the amenities is not well maintained. we requested to change room so that we will have better stay but they don't have spare room. And unfortunately they are not able to fix the issues we escalate to them.
so we end up we check out early and move to other hotel to stay.
I hope the hotel will get improved and provide the basic necessity. And be prepared especially if peak season.
Overall experience is bad and dont pass the basic requirement for accomodation

Leisure Family

10/10

Exceptional

02 Dec 2023

Paul Jazon

I love that there's a 7-Eleven right next to the hotel.

10/10

Exceptional

25 Nov 2023

AUGUSTO

Cleanliness and Staff & Service are Excellent. Dining and Transportation are very accessible. Most importantly, it's affordable.

Leisure Self

10/10

Exceptional

06 May 2023

Victoria

Excellent Customer Service

Good Job to Sir Jay-R and another Sir JR! Kudos too to the staff at the resto (breakfast). Best customer service,

thank you!

Business

6/10

Pleasant

06 May 2023

William

Disappointed....

No hot water for shower. Toilet flush is seldom fail or repeatedly do so it will flush. Remote TV is not working.

Business

10/10

Exceptional

26 Jan 2020

Verified traveler

I have stayed numerous times over the past year, it’s my favourite for location, price, excellent staff service

Friends_and_family Partner

10/10

Exceptional

21 Jan 2020

RT

It was a fairly nice neighborhood and lively atmosphere. Not too crowded.

Business Friends

10/10

Exceptional

22 Dec 2019

BONG

This was my second visit to the hotel and the #1 reason I love about this place are the Staff. Then you have the cleanliness of the room, and super close to IT Park (where everything is happening). The shower definitely needs an upgrade to make them all \"rain shower\" and an even distribution of hot and cold water. Wi-fi connections needs to be improved vastly because I do a lot of business online while on vacation. May I also suggest to have a 2 station internet cafe that are connected to a high-speed internet cable, again for tourists who does business online while on vacation. Over all, because of the Staff, Management, and tidiness of the room I'll give this place a 4 star! You can be on the bank that I will be back here next year!

Business_and_leisure Family

6/10

Pleasant

14 Nov 2019

Antonio

Hotel room not as described.

Not happy with my stay, and I left my amenities in the room hotel did not even bother to info me upon checkout.

Business

6/10

Pleasant

30 Sep 2019

Maria

When we were on the way up to our rooms, we had a hard time operating the elevator and the staff who heard us did not bother to help us. Security guard was the one who helped us. When we went to our room, the air conditioner was not working properly and when we asked if there was another room we could move into even if we had to upgrade to a higher accomodation, the front desk personnel Jasper (he would not give us his full name) put us on hold for a long time then was snarky when we put in our request. To top it off, the toilet did not flush.
The front desk personnel was not helpful and was in fact downright rude. The morning front desk staff were friendly and accomodating. That Jasper Ian Sericon and the condition of the property needs to be attended to.

Friends_and_family Family

8/10

Excellent

19 Aug 2019

Verified traveler

The staff are excellent. Good cleaning and sanitation.
Small restaurant with a good but limited menu. Polite servers. This is an older building and has plumbing problems. I changed rooms but the second room also had plumbing problems. Maintenance guy responded quickly but confided that the plumbing is his struggle constantly.

Friends_and_family Family

8/10

Excellent

30 Jun 2019

Cindy

The room 504 showr has problem already inform staff

Business Self

6/10

Pleasant

03 Jun 2019

Verified traveler

It’s my first booking in this hotel. I’ve been visiting Cebu monthly and wanted to try something different this time. I found this hotel fairly good. I liked the room, they keep it clean and neat, but hard poor Wifi signal. I found a cockroach in the bathroom, but the staff dealt with that immediately. Overall, I’m okay with the hotel and would probably book again.

8/10

Excellent

20 Feb 2019

Verified traveler

Zerenity Hotel and Suites is clean, new and strategically located in the business district (Cebu IT Park). It is close to restaurants, banks, coffee shops, Sugbo Mercado and The Pyramid (a must see spot in Cebu City). It is also close to most of the tourist spots in Cebu City. It is comparable to a 5* hotel in terms of service and cleanliness, except some of their services require extra fee - like pressing of clothes, bedroom slippers, etc. They also offer free breakfast but the choices are limited - no bacon, meat loaf, ham, hash brown and cereal. Most of the time it was just scrambled egg and sausages. They should serve local Cebu delicacies for tourists to try like danggit, Cebu longganisa, dried mangoes, etc. Overall, it is still a pleasing hotel with a service similiar to a 5* hotel. Room rates are reasonable too. Will definitely stay here again.

Leisure Partner

8/10

Excellent

31 Jan 2019

Mallory

Convenient

Great location, very close to IT park which had lots of restaurants and shopping. Basic clean hotel. Staff very friendly and nice. Good price during Sinulog.

6/10

Pleasant

21 Jan 2019

Verified traveler

LIKE:It was a pretty and clean hotel 2 blocks from IT PARK with restaurants, coffee shops. The staff was nice.
DID NOT LIKE: VENTILATION improperly installed in rooms - had to hold or breath and run to open windows while AC pushed out the sewer smell - for abou 10 minutes! The block on which the hotel is located is full of traffic and open running water so if you are walking - bear in mind!!!

Leisure Partner

6/10

Pleasant

07 Nov 2018

Verified traveler

Good for the price

Hot water in shower was erratic. Breakfast choice limited to toast and jam for westerners; mostly Filipino focused. Many restos walking distance.

10/10

Exceptional

15 Oct 2018

Verified traveler

Friendly staff and attentive to needs.Prompt response to requests.

10/10

Exceptional

13 Jun 2018

Verified traveler

It was a great hotel with lots of restaurants closeby. We found the staff very accommodating and attentive to our needs. I would highly recommend this spot to travellers wishing to be in central Cebu.

8/10

Excellent

25 May 2018

Paul Andrew

Lovely Bed

Lovely apartment in a new building. 6th floor view of the mountains. Very close to the IT Park which is great for dining out. Nice and clean with a comfortable bed. Roof top terrace. For £30, what more do you expect.

Partner

6/10

Pleasant

03 Mar 2018

Bob

Decent Hotel with Caveat

Funny story to me at least. Hot water heating for the shower is done by a module in the room. It stops working so I call the front desk. The guy comes up and tinkers with the unit which is embedded in the ceiling. So now it's working. Next day same problem so I call again. This time I'm informed the unit has a bad relay switch. The guy asks me when I will be checking out. I say Thursday morning, which is in two days time. OK he says \"the unit will be fixed then\" not by then and leaves.

The only reason I recommend the hotel is its proximity to It Park.

Pro Tip

Hotel wifi works in Harrison Park BYOB about 300 feet away. I'm a ham radio operator so I check these things.

8/10

Excellent

20 Dec 2017

David

Comfy hotel nr.IT park

Nice hotel.helpful Staff, Spacious , comfortable rooms with good hot showers. Conveniently situated on edge of IT park within walking distance of many shops and restaurants.etc..only down side is that it's difficult to get a taxi.

10/10

Exceptional

10 May 2017

William

Great hotel if you need to be close to the IT Park

Westerners, as a man from Canada I was surprised to be asked for the \"password\" when I checked it. My advice, have ID ready or remember the password.

8/10

Excellent

01 Apr 2017

HARRIETTE

Our stay was good and comfortable!

Family

4/10

Poor

20 Feb 2017

Verified traveler

Beddings are old,aircon and tv not working efficiently.

Partner

6/10

Pleasant

08 Feb 2017

Verified traveler

In all good for that money

Partner

6/10

Pleasant

02 Feb 2017

Leonardo

The price is right.

The building and room itself is fairly clean because its a fairly new construction. The bathroom was a little bit of an issue for me, shower, water pressure, water temperature, lighting, aesthetic value. NO REFRIGERATOR despite the space for it. The hotel maintenance guy told me that I might have to pay for it.LOL! The neighbor was annoying! Across the hotel island with very cheap and affordable local eateries that are open 24 hours and so the noise of people are disturbing and annoying all throughout day and night. They need to have their restaurant in the hotel. It is quite difficult to hail a cab in the area especially during rush hours. The area is quite populated. The price is excellent for what i got during my stay.

8/10

Excellent

23 Jan 2017

Verified traveler

Still great after 3 stays

It hasn't really changed much from my previous 3 stays. Nearby IT Park has more to offer now in terms of eateries.

8/10

Excellent

14 Nov 2016

Verified traveler

Hospitaity

The service and facitlies are very nice. The staffs are also very nice.

10/10

Exceptional

08 Nov 2016

Verified traveler

Nice and pleasant place to stay in a very good location

8/10

Excellent

26 Oct 2016

Axbal

Good location

One day only

10/10

Exceptional

07 Oct 2016

Renjun

I like the place coz its very quiet and very accessible to all the coffee shops, street foods, mall, etc..

Partner

6/10

Pleasant

17 Sep 2016

Daniel

Was OK for a $50 hotel. Used as a bed for the night only. Did have some plumping issues with shower and hot water not so hot. Staff were helpful in both matters

2/10

Poor

31 Jul 2016

Yew

Too expensive to be a budget hotel

Will not book into this hotel again

8/10

Excellent

31 May 2016

jenny

it was nice and we feel lucky because we stayed there for two nights and they give us the executive room with the rate if standard room..my one year old son was so comfortable and he can roam around the room safe and happy.

Family

6/10

Pleasant

15 Apr 2016

Timmy

I was expecting a more decent room because we booked the executive pad. quite disappointed of room area.

Family

8/10

Excellent

17 Mar 2016

Verified traveler

it was pleasant near work place

Family

6/10

Pleasant

15 Feb 2016

jeffrey

Zerenity hotel review

The bath water pressure is of medium-low.
The picture of the bed on the website looks like a king size bed but ended up a queen bed.
With the address on the website, no taxi drivers (8 numbers) knows the location. A bracket at the address with IT PARK will certainly be useful.
There's no restaurant in the hotel.
Even though my room is of the Executive Pad type, the room is cramped. The bed is placed against the wall with a noisy air conditioning unit located three feet above the wall.

8/10

Excellent

04 Feb 2016

Trevor

Ideal for a short stopover in Cebu City

Clean comfortable good value quiet room with friendly helpful staff.

Partner

6/10

Pleasant

29 Jan 2016

Verified traveler

Room was fine but Ac was annoying me... So noisy!! And the location was quite good easy to go it park without taxi