Name: Metro Park Hotel Cebu City
Address: Saint Lawrence Street La Guardia Lahug, Cebu, 6000, PH

8/10

Excellent

05 Mar 2026

Gunter

Place needs a renovation

Family

10/10

Exceptional

16 Nov 2025

Marcel

Very lovely

8/10

Excellent

12 Sep 2025

Michael

While the room was comfortable and spacious we did have issues with the AC that was quickly fixed by staff. And the beds were overly firm so it was hard to sleep comfortably. But for the price and being in the desired location for our needs it was very nice

Friends_and_family Family

2/10

Poor

16 Jul 2025

Verified traveler

The hotel was old and

Friends_and_family Family

6/10

Pleasant

08 Feb 2025

Orlando

No further comment

Business Self

10/10

Exceptional

12 Aug 2024

GLENN

Worth it and accommoding

Leisure Family

8/10

Excellent

28 Sep 2023

Randy

Not a 5 star resort but a very nive place nothing fancy. Fantastic staff. The area arounf the hotel jas a lot of construction but i never heard a thing. In a few years when all is completed i think it will be an amazing area

Leisure Self

4/10

Poor

07 Aug 2023

Editha

Poor one star

In the shower area it smell a urine odor, the floor was dirty, the bed don’t have a bed waffles cover, the towels had a disgusting odor, in the bedroom no television, taking a shower with a very very slow water pressure
I will not recommend this hotel to anyone

Friends_and_family Family

4/10

Poor

26 Jun 2023

Jeanfrancois

As usual great staff muddy road outside noisy construction and as usual noisy philipino guess yelling in the halls.room smell bad towels sheets smell very bad.

Leisure Partner

8/10

Excellent

30 Sep 2022

David

Helpful staff basic room

Stayed here many times before staff are very friendly and helpful and have good local knowledge the hotel is more run down now and there's a new condo being built next door and now the TV channels are limited to pinoys

Partner

2/10

Poor

09 Feb 2020

Dean

Refused to give me a room I’d paid for.

They refused to give me a room as they had no confirmation. I showed them my confirmation and credit card transaction. Had me waiting for around 45 mins. In the end I booked somewhere else and left.

Self

6/10

Pleasant

28 Jan 2020

Verified traveler

The room it’s good spacious but they didn’t do the cleaning until we tell them , shower is just cold water no hot, the road it’s difficult to walk out, long walk to the high way construction is going on it’s chaos Noisy at night hard to sleep ...

Friends_and_family Family

4/10

Poor

21 Jan 2020

William

The hot water wouldn't last very long it had a heating unit you might get 30 to 45 seconds of hot water then cold water for two to three minutes. Had lots of problems with the wifi not connecting. Food in restaurant was good but very small portions. You need to inform house keeping directly to clean your room or they wouldn't.

Friends_and_family Family

2/10

Poor

10 Jan 2020

Lor

Nonrefundable and visitors not allowed very dissappointed

4/10

Poor

31 Dec 2019

Ang

Metro park Cebu City

Our room 1311 was the worse, room has Cockroach, water heater not working, aircon was dripping water which was situated over my bed and the room smells not so nice. I did tell the front desk about it only the time we check out. We transferred to another hotel after metro park!

Friends_and_family Family

6/10

Pleasant

10 Jul 2019

Verified traveler

I liked that it was near a major street (salinas drive). It made it easy to use as a reference point. Lot's of areas of interest that are easy to get to, specially Sugbo Mercado in IT Park.

Some things that I didn't like:
The streets heading to the hotel at night is really dark. I understand there's not much you can do about it, because that's on the city to fix. That being said, it's not a very welcoming walk, when you're walking at night.
For some reason, I had a hard time accessing the hotels wi-fi. it kept cutting off. The first password I got didn't work When I called for assistance, the lady sent an employee to come up and enter it for me. The employee did write down the password for me, but I don't know why it couldn't have been given through the phone.
The drain in the bathroom stunk. I think it was just the sewage gas backing up. It did go away once water went down the drain.

I'd still recommend this place, but give caution as well.

Friends_and_family Family

8/10

Excellent

31 May 2019

Verified traveler

Close to venue of conference.

Business Self

6/10

Pleasant

21 May 2019

Verified traveler

IT IS A OLDER CHEAP HOTEL STAFF ARE NICE BUT FACILITIES ARE OLD PLACE IS IN DECLINE GOOD FOR ONLY A SHORT STAY.

Business

10/10

Exceptional

17 May 2019

Verified traveler

Close to all places we needed to visit most of all the hotel was Clean and the staff were friendly and helpful

Friends_and_family Family

4/10

Poor

09 May 2019

Verified traveler

???????????????

Business_and_leisure Partner

6/10

Pleasant

10 Apr 2019

Hanno

Good for one night not more

Partner

6/10

Pleasant

24 Feb 2019

Verified traveler

we came for the pool but its always not available for use because of ongoing parties & wi fi is terrible

Friends_and_family Family

4/10

Poor

19 Feb 2019

David

You get what you pay for

The place was difficult to find, just up some back street location, the condition of the hotel was very poor

Friends

8/10

Excellent

31 Jan 2019

Robert

Reasonable price, you are paying for what it is. Staff are friendly and courteous. Food is price right deliciously cook proportionate to human consumption meaning lesser waste. I would recommend thiis Hotel to my friends who might need to stay in Cebu city on limited stay.

Friends_and_family Family

8/10

Excellent

23 Jan 2019

Nicanor

Great place

Their service is great.

Partner

6/10

Pleasant

28 Dec 2018

Verified traveler

Nice hotel

Good

Family

6/10

Pleasant

25 Dec 2018

Verified traveler

Affordable and Clean rooms

I like their room it's so comfortable and air-conditioning is so cool

Family

8/10

Excellent

25 Nov 2018

Verified traveler

Convenient and comfortable

2/10

Poor

28 Jun 2018

Verified traveler

Not good location

It did not reach my expectation, bed has plenty of red ants, i woke up because of the bites , realizes that there are ants under the comforter and on the floor. Pillows smell bad also the rest / comfort room. sorry but cant recommend this

2/10

Poor

20 Jun 2018

Mimi

Worst Customer Service

I had an issue with my first reservation- I booked the wrong date. I asked Expedia and the hotel if I can change the date for a paid reservation to an early one and spoke with May from the hotel on the phone. I would understand if they couldn’t. I was declined so I booked another reservation instead and made sure of the date instead. Then, I tried again, this time physically to the reception whether I can still try. I was tryng to hang by the thinnest string of hope because maybe the hotel can do something about it. It was May again that i spoke with. She called someone from the online department. Then she handed the phone to me. And a lady, without introducing herself, I even did the greeting, reprimanded me. I just landed from Davao and had been awake for 24 hrs, exhausted and here came a lady reprimanding for being too presistent. I apologized if there was a mistake and explained I was just really asking if they could do again because I did not have any money left at all. She was educating me but her tone was condescending and teally rude; she kept verbally colliding with me and was not allowing to talk insisting that I couldn’t understand their system. I shut up and let her talk and it seemed to me that they did not want to let their customers talk. I asked for her name and she hung up on me. I asked May, the rep, who the lady I just spoke with was, and she said it was Aen/Yen something, I was frustrated and feeling scolded. Awn/Yen was among the owners as per May.

8/10

Excellent

29 May 2018

David

Close to IT park

Cheapest hotel in cebu with a swimming pool breakfast is fresh and OK can walk to it park about 10mjns for food and drinks staff friendly

Friends

10/10

Exceptional

15 Jan 2018

Mark Chester

please check beddings beacause lots of hair still left on it but other than that customer service was great

Family

10/10

Exceptional

06 Dec 2017

Christian Edward

Fantastic

Amazing

Partner

6/10

Pleasant

17 Sep 2017

Verified traveler

Dark location

The hotel is in a badly lit road far from a main road.
Scary for single women
Room wasn't clean on arrival but helpful staff responded to my request.

4/10

Poor

28 Jul 2017

Murve

Big hotel, inconvenient.

Close to I.T Park but inconveniently located down an poorly surfaced alley. Bed was extremely uncomfortable. Place has a nice pool but they do not supply towels to dry off with. You don't quite get what you pay for.

10/10

Exceptional

05 Jul 2017

Bryan

GREAT

Awesome people Stephen your people are great

Family

4/10

Poor

28 Dec 2016

Jonathan

metro park hotel

I stayed in metro park for 4 nights,I complained about our shower heater won't heat,and they did nothing about it. I didn't insist about it because thinking what do you expect from a cheap hotel?

10/10

Exceptional

02 May 2026

和宏†

Staffs are so kindness.And facilities are little bit old but all cleaned.Air conditioner works well , so I could spent comfortable at room.
It was great days when I stayed there.

Self

10/10

Exceptional

25 Jan 2026

Andreas

Very nice hotel, clean, happy staff and close to It-park.

6/10

Pleasant

28 Oct 2025

Mikio

The 24-hour staff is always smiling
and very friendly.

Self

8/10

Excellent

29 Aug 2024

HIROMI

現地の人や、長く滞在するのに適したホテル
決して新しくはないがきれいに清掃されている。
エアコンから水みたいな音がしてたが、すぐ直しにきてくれた！

Leisure Family_with_children

4/10

Poor

12 Jan 2023

Daisuke

スタッフはフレンドリーで親切だったが肝心のホテルの設備は温水が使えない、エアコンがうるさくて眠れないなど問題が多かった。
また藪蚊も多かった。

6/10

Pleasant

02 Jan 2020

Verified traveler

청결 상태가 좋지 않습니다.
예약을 하고 갔음에도 불구하고
직원들이 방을 잘못 배정 기다려야 해습니다.
IT파크, 워터프론트 호텔 카지노와
멀지 않아 걸어서 이동이 가능했습니다.
골목 안쪽에 위치하였는데
골목이 너무 으슥하고 음침해 분위기가 나빴습니다.

Leisure Friends

2/10

Poor

18 Jun 2018

SANG GEE

Waster of time and money

Worst hotel ever seen. Ants and spider creeping everywhere. They are is no hot water shower^^ Guest should shower with freezing cold water.

Friends

6/10

Pleasant

28 Sep 2017

Appon

静かなホテル

メインロードから離れているので、ホテルを探すのに苦労した。値段の通りのホテルという感じだった。ただ、静かなホテルでした。

4/10

Poor

10 Feb 2017

Verified traveler

afgelegen. slechte douche.

niet aan te raden. het is goedkoop. ,maar slechte douche en weinig water uit de kraan.

8/10

Excellent

08 Jan 2017

유혜정

메트로파크호텔

다른 모든 점은 다 좋았습니다 있을거 다 있고 비누, 샴푸도 제공해주고 아이티파크에서도 걸어갈 수 있을만큼 가까워서 엄청 편했는데 큰길에서 골목 들어가자마자 굉장히 어두컴컴해지고 차도 인적도 드물고 로컬분위기가 물씬 풍겨서 무서웠습니다 그 외엔 직원들도 친절하고 좋았어요

Partner

6/10

Pleasant

12 Sep 2016

Verified traveler

スタッフ悪すぎる

スタッフの対応が悪すぎる
特にチェックインカウンターの女性の対応が悪い
手続きも遅いし、チェックアウトの日を間違えて１日早くチェックアウトしてくれと言われた
しかも明日のチェックアウトだと何度もいているのに理解出来ない
最初に確認してから連絡して欲しい
もう利用したくない