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Numa Lisbon Rato

Lisbon · Portugal

58 Rua Alexandre HerculanoView location

9.2/10Excellent258 Reviews
Cleanliness9.4/109.4
Comfort9.0/109.0
Condition9.4/109.4
Value9.2/109.2
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Numa Lisbon Rato

In addition, Wi-Fi access is offered at the establishment's common spaces. This hotel does not offer 24-hour reception. Some services may be subject to additional charges.

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A stay at Numa Lisbon Rato places you in the heart of Lisbon, within a 10-minute walk of Avenida da Liberdade and Marquis of Pombal Square. This aparthotel is 1.3 mi (2.1 km) from Rossio Square and 1.2 mi (2 km) from Santa Justa Elevator.

Make yourself at home in one of the 77 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Featured amenities include luggage storage, laundry facilities, and an elevator. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No front desk Events/parties not allowed Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nGuests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Quiet hours are enforced at the property from 10:00 PM to 8:00 AM. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve cribs/infant beds
    • This property accepts credit cards and debit cards; cash is not accepted
    • Onsite parties or group events are strictly prohibited
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • Property Registration Number 11969
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 20 for children
    • Self parking fee: EUR 20 per day
    • Pet fee: EUR 20 per pet (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    English

    Italian

    French

    Spanish

Nearby attractions

Coracao de Jesus 0.3 km / 0.2 mi
Cinemateca Portuguesa Museum 0.5 km / 0.3 mi
Avenida da Liberdade 0.6 km / 0.4 mi
Eduardo VII Park 0.6 km / 0.4 mi
Marquis of Pombal Square 0.6 km / 0.4 mi
National Museum of Natural History 0.7 km / 0.4 mi
Praça das Flores 0.8 km / 0.5 mi
Principe Real Square 0.8 km / 0.5 mi
Amoreiras Shopping Center 1 km / 0.6 mi
Estrela Garden 1 km / 0.6 mi
Estrela Basilica 1.2 km / 0.7 mi
Estufa Fria 1.2 km / 0.8 mi
São Bento Palace 1.3 km / 0.8 mi
Torel Garden 1.3 km / 0.8 mi
Restauradores Square 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 77
  • hotel
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Lift access
  • Breakfast
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO WITH KITCHENETTESTUDIO • WITH KITCHENETTESTU.KT

    Photos are not available for this room type.

    Numa Lisbon Rato

    STUDIO WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible WITH KITCHENETTESTUDIO • Accessible WITH KITCHENETTESTU.H6-KT

    Photos are not available for this room type.

    Numa Lisbon Rato

    STUDIO Accessible WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH TERRACESTUDIO • WITH TERRACESTU.TR

    Photos are not available for this room type.

    Numa Lisbon Rato

    STUDIO WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Numa Lisbon Rato

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Numa Lisbon Rato

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Numa Lisbon Rato

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN

    Photos are not available for this room type.

    Numa Lisbon Rato

    STUDIO Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH TERRACERoom • WITH TERRACEROO.TR

    Photos are not available for this room type.

    Numa Lisbon Rato

    Room WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Numa Lisbon Rato

9.2
Excellent
258 Reviews
Cleanliness
9.4 /10
Comfort
9.0 /10
Condition
9.4 /10
Value
9.2 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Gino
I have nothing else to add on. We enjoyed our stay
10/10
Exceptional
22 Jul 2026
Laura
We had a great 3-night stay at Numa Rato. The apartment was spotless, comfortable, and the self check-in was easy.

The location is perfect if you want to avoid the busiest tourist areas while still being close to many of Lisbon’s main attractions.

One tip for future guests: be aware of scam messages from people pretending to be Numa staff asking for money or banking information. Only communicate through Numa’s official channels.

We would definitely stay here again!
10/10
Exceptional
21 Jul 2026
Janne
This hotel had everything you would want or need. It doesn’t have a front desk but they give you a code on your arrival day so you can conveniently leave your luggage before check in. We paid for an early check in too which was really great for us. They also have self serve laundry in the building. It was in a great part of town, a short distance to mama shelter which had a lovely rooftop bar I would also recommend!
Friends_and_family Family
10/10
Exceptional
20 Jul 2026
Lukas
Everything was amazing like always
Self
10/10
Exceptional
17 Jul 2026
Gustavo
Wonderful
10/10
Exceptional
16 Jul 2026
Verified traveler
Lovely room, lots of amenities, couldn’t fault anything
Partner
10/10
Exceptional
15 Jul 2026
Gilson
Love Mariana that helped me to chek in !!
Self
8/10
Excellent
07 Jul 2026
andrea
Location, amazing shower and easy electronic check in.
Partner
8/10
Excellent
05 Jul 2026
Lai
Clean room , very good location walking distance supermarket and metro station easy to reach sighseeing place , highly recommend.
Family_with_children
8/10
Excellent
04 Jul 2026
Hiba
Clean room, coffee maker, mini kitchenette, laundry.
Partner
10/10
Exceptional
28 Jun 2026
Claire
Great room and location. Nice touch with free drinks on arrival. Useful lockers to leave luggage after check out
Self
10/10
Exceptional
28 Jun 2026
Hannah Kadesh
Brilliant value, nicely kitted out studio apparent with everything we needed for our long weekend in Lisbon. Convenient location. Straightforward, virtual check-in and convenient, keyless entry. I never once spoke to anyone in person (didn't need to) but there was a virtual reception telephone point should I have needed to. Had dome difficulty locating the laundry room and supply cupboard, which is well hidden away in the basement, but I managed eventually, and it had a great stock of free supplies (toilet roll, kitchen towel, laundry detergents, coffee machine pods, etc.). There were some free drinks waiting in the fridge and a box with a couple of pastries waiting for us when we arrived. We stayed as a family of 4. The main bed was very comfortable but the sofa bed that the kids were on was a bit creaky. Excellent value overall and I'd definitely go back again.
Family_with_children
8/10
Excellent
22 Jun 2026
Frieda Gail
Very clean. Nice location around 15-20 mins from centre by foot and useful for heading to sights in the north or south of the city. Close to a metro with a great supermarket below. Handy having room in basement to pick up towels and do laundry. We had a studio room and found the sofa bed rather creaky and not v comfortable but apart from that all great!
Family_with_children
10/10
Exceptional
08 Jun 2026
Kaleisha
Perfect location and room for a solo trip, very secure too need a code to even enter the building
Self
10/10
Exceptional
08 Jun 2026
Michael
This is an excellent hotel in a convenient location for train tram and bus links from Rayo.
The property is large has a fully automated reception and good laundry facilities.
The studios are modern clean and well equipped with a large garden area to the rear.
Beds are comfortable.
Our only issue was the description of the medium we booked compared to standard room. To myself the fittings in our room matched the standard room photos and the fire flippant seem to indicate we were given one of the smaller rooms.
Partner
10/10
Exceptional
31 May 2026
Mei Ki Kelly
Lovely hotel! Supermarket next door, close to metro station, all are good without a physical staff. Love the vibe and their free snacks and drinks. Lovely stay for family.
Friends_and_family Family
10/10
Exceptional
20 May 2026
Maan
Great area
Friends_and_family Family
8/10
Excellent
18 May 2026
Konstantinos
First time using a hotel without a in person check in/out process, and I felt comfortable doing it and I’m not tech savvy. Loved the kitchenette versatility and some complimentary items they provided. Modern, updated with warm tones and spacious.
10/10
Exceptional
17 May 2026
Melissa
The room was clean and had everything we needed. The property location was perfect. I little out of city center but close enough to get to easily. If you stay here make sure to get a great breakfast at Simpli Coffee and check out Mama Shelter’s roof top bar directly across the street. Also great Portuguese restaurant Forninho Saloio but make sure you have reservations.
Friends_and_family Family
10/10
Exceptional
11 May 2026
karen
All good
Family_with_children
10/10
Exceptional
24 Apr 2026
Amy
I was thrilled with the accommodations. We took an Uber from the cruise port and were able to leave our luggage in lockers on the property. The parking garage under the hotel was very clean, as was the rest of the property. There are two secured elevators, meaning you must enter your private security code to go to your room.
Our room was lovely and clean. There was a large bedroom area with a safe, shelves and open closet area. There was a large bathroom. The kitchen had a little table with two chairs, a cook top stove, a large mini fridge, microwave, a pod type coffee maker, a water heater, a couple of complimentary waters and beers, a bag of potato chips and a gummy pack. If we ever return to Lisbin, we would definitely stay here. Our room was on the top (8th) floor and had a great view.
Our only concern was in the bathroom. The floor is a marble type material and is as slippery as freshly zambonied ice. We both almost fell. Put the provided towel in the shower area to stand on.
I have never stayed at a hotel without a front desk. My stress level was high not knowing what to expect. After you book your room online, you will get emails. One told us we owed the city tax that was not included in the online price. Then we got a few reminders that our stay was approaching. The day before, we got our security code. It all worked out great. It was very quiet.
There is a metro stop at the top of the block, closer than what Google took us to. A cute store 2 doors up.
Partner
10/10
Exceptional
13 Apr 2026
Lukas
Everything great like always
Self
10/10
Exceptional
12 Apr 2026
Christina
A wonderful place in a great location. Supermarkets, restaurants, metro and other transport links just steps away. The room itself was so modern and clean and it was great how there was an ‘essentials cupboard’ to top up on items we needed such as toilet paper, kitchen roll, bin bags, etc. I would definitely recommend, especially for families, and I’ll be checking out other Numa properties for other upcoming Europe trips!
Family_with_children
10/10
Exceptional
25 Mar 2026
Sarahlouise
Loved my stay at Numa Rato Lisbon.
Great location with two metro stops in walking distance, multi pubs lines and trams nearby. A very convenient supermarket next door. The room was modern, clean. The free treats in the room were much welcome bonus. The online check-in worked well, not having a reception desk was actually fine. There is a 24/7 WhatsApp if yo up need any help. The basement essentials closet with complimentary luggage lockers was fab.
Partner
10/10
Exceptional
21 Mar 2026
Amanda
The place is well located. Just a little confusing to check in. But once you understand the system you are golden. Love the little treats.
Friends_and_family Family
6/10
Pleasant
19 Mar 2026
Warren
Call me old school but I didn't like that there are no staff in the building. All communication is done through automated messaging.
I left two empty water bottles on my bed and they were not replaced when the bed was remade.
Breakfast if you add it on is down the block and across the street. There is a decent selection but average at best.
This is about a 20 minute walk from the downtown area. There are some good restaurants in the area, Madame restaurant is excellent. Grocery stores nearby as well.
Self
10/10
Exceptional
08 Mar 2026
Martha
EXCELLENT. We stayed 4 nights. It was excellent, easy check in and check out, excellent commodities, clean, very quick answer to anything, definitely recommend it
10/10
Exceptional
02 Mar 2026
safae
Clean room, hotel not too far from metro station. Would stay there again.
Friends_and_family Family
10/10
Exceptional
23 Feb 2026
Lukas
Everything is the best
Self
10/10
Exceptional
17 Feb 2026
Seema
It was very spacious and organised, came with all essentials and good location and it felt like home, next time I’ll book with Numa again
Leisure Family
8/10
Excellent
07 Jan 2026
Andres
2 adults and 2 kids. Everything was perfect! Location is amazing. The only flaw was that the drying machines were not working and I had cleaned two loads of clothing.
Leisure Family_with_children
8/10
Excellent
20 Dec 2025
Matahir
What we liked: comfy bed, ample storage, good shower pressure/temperature, AC (but didn't need it), good hair dryer, supermarket 1 minute away, bus / train transport nearby.
What we did not like: sliding balcony door could not be locked, the balcony curtains are missing hooks to keep them in place had to tape it shut, no windows only sliding doors which feel unsafe to sleep with open, could hear some street noise (tolerable).
Leisure Partner
8/10
Excellent
26 Oct 2025
Hyunjung
Great location to downtown
Leisure Friends
2/10
Poor
25 Oct 2025
Elisabeth
This property is lying about their listing.

Firstly: there is no daily housekeeping. This is false information. They apparently take out the bins and make the bed. On the first day they didn’t even take out the bins. Therefore the whole room is messy and gross by and of stay. Totally understandable if this is communicated beforehand — but the listing states daily housekeeping so this is false.

Secondly: there is no one onsite. I had queries on Saturday night and literally no one responded for one full hour and then never tried to rectify the situation? Embarrassing level of customer support considering no one is on site.

Thirdly: weird vibe. Because there is no lobby weird people linger in the entrance way and if there are any issues (safety or otherwise good luck).

Interesting concept to test out as I really liked the easy checkin and there were no issues with PIN code. But clearly Numa are only focusing on efficiency and zero customer service. Would not recommend any of these properties.
Leisure Partner
10/10
Exceptional
24 Oct 2025
Glenn William
Laundry option was amazing.
10/10
Exceptional
22 Oct 2025
Hasinah
We stayed in the Extra Large studio with kitchenette and it was a great stay! The room is very spacious and the kitchen is well equiped. General signs of use and wear, but overall well kept and great service. Highly recommend.
Didnt require any help or to contact staff. Hotel is in a really convenient location for public transport, and walkable to attractions and stores.
Friends_and_family Family
8/10
Excellent
21 Oct 2025
Aidan
Overall, a wonderful experience. The hotel is very new and considering there is no actual desk staff on-site, communication about how to find the hotel, check in/out, and store luggage was pretty good. However, they do text you or use WhatsApp so you'll need to make sure you have wireless service abroad, or you'll be out of luck.
I only have two complaints. First, we reserved a room with a terrace. However, when we checked in, our room had no terrace but instead had a kitchenette, and upon checking our last contact from Numa I found we had been \"upgraded\" to a studio room. I'd rather have had the terrace and would have appreciated being informed that I wasn't getting one if it wasn't available. Second, there was a long hair on one of our clean towels at check-in. Otherwise, the room was very comfortable and the location is convenient to restaurants, transportation, etc. Free on-site storage for luggage was a huge plus, as we arrived early and didn't want to drag our bags around until check-in. We didn't use the on-site laundry facilities but were glad they were there if we'd needed them.
Partner
10/10
Exceptional
16 Oct 2025
emely
This place was so so cute!!!!
Self
10/10
Exceptional
15 Oct 2025
Irina
We loved the location most of all. We'll come back for sure!
Leisure Partner
10/10
Exceptional
13 Oct 2025
Dominique
The property was in great condition. The free snacks and drinks were a lovely touch. It was quick and easy to access additional amenities. Cleaning staff were polite. The TV casting didn’t work but that was a tiny problem. Appreciate the code security system to enter the building and room, versus keys/ card key. Team were responsive over messages.
Leisure Self
2/10
Poor
12 Oct 2025
Abby
I could not access streaming on t.v. & could not get stove to work properly. I also had trouble with shower when I first arrived. I could not figure out how to turn it on. There is a virtual reception desk you access via what’s app but every time you contact them you have to start from scratch bc they don’t remember you or keep track of the issues you had. It was very frustrating because my issues with the tv and stove were not resolved.
Self
8/10
Excellent
10 Oct 2025
Raju
Great property, can clearly see it is popular due to the number of people around but still very quiet in your rooms.

Would have been nice to have a vending machine or similar in the building given there is no restaurant in case I am after a small snack
Leisure Partner
10/10
Exceptional
07 Oct 2025
Maureen Jane Fulgar
I love love this hotel. Clean, professional staff, available in the middle of the night when I was having some technical issues, location was perfect. I felt safe and I felt very home with this hotel. Guarantee my loyalty with this hotel.
Leisure Self
2/10
Poor
25 Sep 2025
Alan
I had difficulty completing the mandatory online check-in, which prevented me from entering the hotel. I called the hotel, and they refused to assist despite being right outside the hotel and providing my name and confirmation code ( which they confirmed in their system over the phone). It was 11 p.m. at night, and I had to book a new hotel down the street. The hotel rejected a refund or even a partial refund. Extremely disappointing experience, and I felt I had essentially been robbed. DO NOT BOOK
Business Self
10/10
Exceptional
19 Sep 2025
Pui Yi
Very clean and comfy room, easy to check-in. The area is quiet and close to metro station.
Leisure Family
10/10
Exceptional
15 Sep 2025
Oleksandr
Love it
10/10
Exceptional
12 Sep 2025
Mallory

Clean no-fuss Luxury

Highly recommend Numa as a self-serve hotel - clean, luxurious, lots included like welcome snacks and drinks, espresso pods in the room, and free laundry room -- not in a touristy location, easy access to bus and metro, i took walks in all directions- felt very safe. Hotels.com does NOT provide the confirmation number you need to check in: the only place I had it was a casual reference in the request for paying the city tax in the email from Numa. Then, enter that Numa number (mine ended with -1, that's part of it) to check in. I had trouble with it and thank goodness for super friendly Numa staff that happened to be there when i was trying to gain access.
Self
10/10
Exceptional
10 Sep 2025
Shahina
Loved that it was modern, keyless entry and free storage lockers in the basement. Private and quiet location but close to bus stops and metro.
Leisure Partner
10/10
Exceptional
09 Sep 2025
Aaron
Great stay
8/10
Excellent
08 Sep 2025
Ogochukwu Cynthia
Nice and clean space for our family. In a great location in Lisbon and at affordable rate
Leisure Family_with_children
6/10
Pleasant
03 Sep 2025
Isabelle
Lovely apartment and we thoroughly enjoyed our stay. However Numa were hard to get hold of during our stay. We contacted them regarding maintenance in our room where the maintenance person left our balcony door wide open all day whilst we were out. Their customer service were totally useless and indifferent about this.

Additionally on my return from Portugal, Numa emailed saying they’ve potentially had a data breach and I am getting bombarded daily on WhatsApp and via mobile by people claiming to be from Numa asking me for my bank details. They even know the exact dates of my stay. So unfortunately, the likelihood of me using Numa ever again is 0.
Leisure Partner
8/10
Excellent
31 Aug 2025
William
Overall the property was clean and conveniently located (close to Rato Station). Access to a laundry room was great. The ground floor unit we were on had a terrace which was nice, except for it being a bit noisy as it faced a back alley. The table on the terrace was also broken when we arrived.
Leisure Family
8/10
Excellent
24 Aug 2025
Marco
Great place to stay and close to almost anything you need. Only complaint the sofa bed was super squeaky and uncomfortable but the main bed was ok.
Leisure Family
10/10
Exceptional
28 Jul 2025
Suad
I love the pin. No need for keys or cards
8/10
Excellent
22 Jul 2025
Erik

Overall nice, with some improvement

Good location, close to Metro and walkable (if fit) to centre.
Family smart room, though a bit on small size. Nice terrace, even if we didn't use it.
Main drawbacks was there was no housekeeping during our 3 night stay. Had some issues adjusting AC that they didn't fix. Guess the time of AI communication is here to stay, but still prefer a real human.
Partner
10/10
Exceptional
12 Jul 2025
Pierre

Great room and location

Amazing place and perfect location with many amenities. Unfortunately my room did not have the balcony which I should had so make sure you choose the correct room when you book if you want the balcony. Highly recommended!
Business
8/10
Excellent
10 Jul 2025
Javier
REALLY NICE PEOPLE, IT WAS GOOD TO STAY
Leisure Partner
10/10
Exceptional
24 Jun 2025
Vinu Vijy
The location was central. It was so easy to check in on our own. The communication was easy. They are available on WhatsApp all the time.
Leisure Partner
10/10
Exceptional
19 Jun 2025
Marielle
Perfect place to stay for visiting its quiet and near from the historic city
Partner
10/10
Exceptional
09 Jun 2025
Elaine
One of the best I have ever been. Early check-in for free went smoothly, laundy and luggage storage are very useful service for traveller. Enough space for a family of 4. Supermarket steps away, walking diatance to the old city
Leisure Family
10/10
Exceptional
05 Jun 2025
Karen Lee
Updated and clean room with a kitchenette and location quite close between two metro stations, grocery store steps away. Had no issues at all with their contactless check-in and check-out. Would definitely stay there again.
Leisure Self
8/10
Excellent
26 May 2025
POULAMI
The room was nice and spacious and clean. Check in and check out was easy, the room had good amenities, nice bathroom and well equipped kitchenette.
Communicating with hotel staff was complete GenAI hell. The only way to communicate was through WhatsApp messages, you would require to type your query 10 times for the chatbot to understand what you want. There is no receptionist on site, you will get your help if you could make the chatbot understand what you need. I needed a shower cap, couldn't make the chatbot understand that, it kept asking if the shower need fixing. And after every message there will be 3 follow up questions from the chatbot asking for review, absolute GenAI hell, grrr.....
Leisure Family_with_children
10/10
Exceptional
17 May 2025
Elizabeth
We weren’t sure if a check-in without a front desk would work for us, but the process was seamless. This hotel is in a great location with many attractions within walking distance and easy access to transportation, when needed.
Leisure
10/10
Exceptional
14 May 2025
Cristina
Good stay
10/10
Exceptional
03 May 2025
Reinald
modern , clean, and easy access
10/10
Exceptional
28 Apr 2025
Yue
Overall it exceeds my expectations.
Leisure Family
10/10
Exceptional
23 Apr 2025
Irena
Perfect room, amazing neighborhood.
Everything though for.
Friends_and_family Family
10/10
Exceptional
23 Apr 2025
Verified traveler

Good for a family trip

It’s a very comfortable, modern and clean room. The location is not walking distance to the city centre but uber is easy and reasonable priced. A large supermarket is just next door. I still prefer a face to face check in process though.
Friends_and_family Family
10/10
Exceptional
30 Mar 2025
Adelina Estano
Quiet, clean and Safe with the security system, its near to everything. If i will return to Lisbon i will use Numa again. 😊
Leisure Friends
10/10
Exceptional
20 Mar 2025
Minh Duy
There is small incident during my stay but overall it is a good place to stay in Lisbon
Leisure Friends
10/10
Exceptional
15 Mar 2025
Wesa
Amazing stay
Self
10/10
Exceptional
14 Mar 2025
Jason
The contactless service and communications were amazing. the proprty is located next door to a grocery store and between 2 metro stations. The kitchenette was super functional for what we needed.
Leisure Family
10/10
Exceptional
11 Mar 2025
Mr Dominic
Delighted with my stay. Would loved it to have been longer! Many thanks.
Leisure Self
10/10
Exceptional
28 Feb 2025
Farah
Excellent stay
Leisure Self
10/10
Exceptional
24 Feb 2025
Kateryna
Amazing experience! Very nice hotel with everything you need to feel like home. Would definitely recommend and come back again
Leisure
8/10
Excellent
09 Feb 2025
Ryan
Numa Lisbon Rato was a lovely building, the apartments were great, clean, high quality. The area was nearby good food/drink locations and a 2 supermarkets a couple minutes away. Multiple transport options nearby or can walk to the centre of Lisbon in 20-25 minutes. However, my biggest issue is the air con, even though it's turned on you can't feel it and have no control over it. It wasn't warm in Lisbon 15-20 degrees but the room was still warm. I would not stay here during the peak of summer weather
Leisure Self
2/10
Poor
05 Jan 2025
Fabiola
Communication online was terrible, one day for solving a technical issue... and to answer questions about the towels, paper,takes too much time. Patient people need to have 200% patience. Bad thing. Other than that, so so.
10/10
Exceptional
30 Dec 2024
Danielle
Really cool experience. I was lucky enough to get an amazing view. I loved everyday there.
10/10
Exceptional
02 Dec 2024
Carole
Stayed here 5 nights. Really enjoyed our stay!
Leisure Partner
6/10
Pleasant
28 Nov 2024
Shabbir
I stayed at Numa rato from Nov 10 to 19th while my booking was from 10th to 23rd , had to checkout 4 days earlier because of a personal emergency.
Numa is a fully self service concept , room was nice and clean but my stay was a bit longer and had to manage the cleaning etc myself. Also Numa showed no mercy in accomodating my emergency request for leaving early and charged me for entire two weeks until 23rd instead of 19th.
Business
10/10
Exceptional
28 Jul 2026
Cedric
Avis très positif concernant cet hôtel, tout se fait en digital, mais tout est clair et précis. Merci à l'équipe Numa!!!
10/10
Exceptional
18 Jul 2026
Sammya
Excelente localização e conforto
Friends_and_family Family
8/10
Excellent
17 Jul 2026
Marie
La chambre était propre et spacieuse. Le coin cuisine est pratique.
Par contre nous avions une chambre familiale et le matelas du canapé lit n est pas confortable et on entend beaucoup les ressorts.
Le service de ménage n a pas enlevé les poubelles lorsque nous avons demandé le passage ni remis de papier toilette.
Pas de réception donc aucune communication possible et nous avions la poignée de la salle de main qui se démontait souvent.
Friends_and_family Family
8/10
Excellent
02 Jul 2026
Mara
La struttura è situata in un'ottima posizione, a pochi metri dalla linea gialla della metro e di diverse linee dei bus. Comodo il fatto di accedere alle camere e ai vari servizi comuni tramite un codice. La camera era ampia e pulita. Un pochino rumorosa in quanto posta all'ultimo piano ma sopportabile. Unica pecca il doversi recare fuori dalla struttura per la colazione. Il locale convenzionato si trova sull'altro lato della strada, non distante ma la strada è parecchio trafficata.
Family_with_children
10/10
Exceptional
02 Jul 2026
Mariana
Hotel muito novo, ótimo custo-benefício. Quartos novos, banheiro com box de vidro, chuveiro muito bom e cama super confortável. No quarto menor que foi o que ficamos (casal) o espaço é suficiente para poucos dias, mas para quem vai ficar mais, a falta de espaço para as roupas incomoda um pouco. Cozinha bem equipada para duas pessoas e alguns itens que deixam de presente para os hóspedes. Tudo automatizado no hotel, com senha própria, check-in e check-out independente. Localização ótima. Muito seguro e com acesso de metro e ônibus do lado. O hotel disponibiliza serviço gratuito de lockers para quem precisa deixar as malas antes do check-in ou depois do check-out. Comunicação pelo WhatsApp bem efetiva. Se precisasse sugerir uma coisa seria um banco ou cadeiras na entrada para quem espera uber ou táxi. Funcionários simpáticas e arrumavam a cama diariamente (sem troca de toalhas, nem roupa de cama), mas não fazem a limpeza.
Friends_and_family Family
8/10
Excellent
30 Jun 2026
Laura
Der Check-In sowie der Zugang zum Zimmer waren super einfach gestaltet und das Zimmer hatte alles, was man für ein paar Tage Städtetrip benötigt.
Friends
10/10
Exceptional
30 Jun 2026
BENOIT
Bien situé, pratique, plutôt un bon rapport qualité prix
Self
10/10
Exceptional
27 Jun 2026
Sandra
Bra läge, rent och funktionellt. Mycket bra service!
Friends_and_family Family
2/10
Poor
26 Jun 2026
Uffe
Jeg bestilte to værelser med betaling på hotellet hotels.com standard.

Der er en meget omfattende registrering med numa app. Til slut siger app alt er godt og man vil modtage en pinkode på ankomst dagen.

Koden kom aldrig. Det to timer at komme i kontakt med numa for afhjælpning. Numa Watsapp siger de har for travlt.

Det viste sig grunden til pinkode aldrig kom var numa vil have forudbetaling og ikke kan håndtere den aftalte hotels.com betaling på hotellet.

Intet problem hvis det var blevet kommunikeret. Fuldstændig til grin når betalingen er sikret på hotels.com og det tager timer at få sit værelse.
Friends_and_family Friends
10/10
Exceptional
22 Jun 2026
Daniel
Bra värde för pengar, extrem bra läge i mitten av stan
Friends_and_family Family
10/10
Exceptional
16 Jun 2026
Wmarlei
Localização e quarto fantásticos. O café da manhã, que tomamos em um hotel em frente, foi muito bom também.
Friends_and_family Family
10/10
Exceptional
14 Jun 2026
caio
Tudo excelente desde o check in ao check out
Partner
10/10
Exceptional
11 Jun 2026
Sabine
Sehr sauberes, großes Zimmer in guter Lage. Der Check-In war einfach und es gab sogar noch 2-3 kleine Goodies auf dem Zimmer. Wir würden auf jeden Fall wiederkommen! :)
Partner
8/10
Excellent
06 Jun 2026
Marius
Ich war mit meinem Aufenthalt insgesamt sehr zufrieden. Besonders gut gefallen hat mir die Nähe zur Metro-Station, wodurch man den öffentlichen Nahverkehr schnell und bequem nutzen konnte. Die Informationen zum Ein- und Auschecken sowie zum Frühstück wurden klar und verständlich vermittelt, sodass alles reibungslos funktioniert hat.
Self
10/10
Exceptional
02 Jun 2026
Guilherme
Hotel bem limpo, com bom sistema de selfcheckin.
10/10
Exceptional
01 Jun 2026
Jose Ranclenisson
Gostei bastante da hospedagem. O hotel não fica exatamente no centro de Lisboa, mas é fácil se locomover pela cidade. O café da manhã é excelente, há estacionamento para quem precisa, além de ótimas amenidades, drinks e snacks. Recomendo!
Friends_and_family Family
10/10
Exceptional
27 May 2026
Ines
Zimmer war klein aber fein, hab mich sehr wohl gefühlt
Partner
10/10
Exceptional
25 May 2026
Corinna Maria
Die Unterkunft hat eine super Lage mit Anbindung zur Metro, Straßenbahn und Bus. Die Unterkunft war sehr sauber und konnte man die Handtücher selbstständig austauschen und bei Bedarf seine Kleidung waschen. Die Ausstattung sonst war auch sehr gut (Shampoo, Öl, Salz etc). Ein Supermarkt ist neben an.
Friends
10/10
Exceptional
20 May 2026
Zuzana
Zimmer war sauber, sehr bequemes Bett mit 4 Kissen 😎, geräumige Terrasse mit Pflanzen. Ich war sehr zufrieden
Self
10/10
Exceptional
06 May 2026
Philipp
Die Unterkunft liegt perfekt. Der gesamte Ablauf ist super angenehm organisiert und wird begleitet durch sehr professionelles Personal. Alles was zur Verfügung gestellt wird. Ist unglaublich gut durchdacht. Das einzige was wichtig ist, dass man drauf achten muss wer eine Terrasse bucht oder Balkon beziehungsweise Aussicht möchte, dass er nicht im ersten Stock landet, wo die Aussicht nicht vorhanden ist, da die Terrasse durch ein Glasmauer beschränkt ist. Ansonsten alles top für eine Städtereise
Partner

Location & surroundings

Numa Lisbon Rato
58 Rua Alexandre Herculano, Lisbon, Portugal

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Numa Lisbon Rato

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