Nacional

Portugal , Lisbon
Lisboa, Rua Castilho, 34, 34
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

10 Mar 2026

Daniellia

Very beautiful and clean hotel. Loved my stay here

8/10

Excellent

10 Mar 2026

James D

The room was clean but there was no coffee machine in the room. English is not widely spoken which makes communication difficult. The pool area is great, however, the system for getting drinks at the pool is not efficient. You tap your wrist band to get a drink and then have to sign a chit later. I waited one and a half hours to sign the chit that was never presented to me at the pool. The hotel was accommodating in arranging a late check out due to a change in my travel plans.

10/10

Exceptional

06 Mar 2026

Mamadou

Nice

10/10

Exceptional

04 Mar 2026

Justin

Really beautiful hotel. Really safe and calm outside. I would stay here again

Friends

10/10

Exceptional

26 Feb 2026

Randal

Great hotel and great breakfast. Room was clean and comfortable. Beach right across the street. A little bit out of town which makes it slower and quite but main attractions are about a $8-10 uber ride...get uber which is cheaper than taxis. Overall, highly recommend but if you're looking for night life, stay in town at the main beach area.

10/10

Exceptional

22 Feb 2026

Jynna

It was nice

8/10

Excellent

21 Feb 2026

Rehema

Staff was very accommodating and welcoming. Was also able to exchange my US dollars in the hotel with no problems. Only con was breakfast felt repetitive

Friends

10/10

Exceptional

20 Feb 2026

Paul

Great service. A very nice place to stay. Wonderful food and lovely people Staff very helpful

10/10

Exceptional

19 Feb 2026

Connor

I loved my stay at Hotel Nacional, especially the value for money.

Features:
- Expansive Rooms (30 floors)
- Marble Bathroom
- Room Service (5am-11pm)
- Excellent Spa (ocean & lush forest views)
- Rooftop Fine Dining (at Masi Restaurant)
- Large Breakfast Buffet (until 10:30am)
- Blackout Curtains

Only Complaints:
- Soaps not premium
- Air Conditioning sometimes limited midday
- Wi-Fi sometimes spotty
- Service felt personalized, but not effortless

In the end, I didn’t want to leave the hotel! I would definitely stay again.

Self

10/10

Exceptional

17 Feb 2026

Manuel

Yes

8/10

Excellent

17 Feb 2026

Josh

Staff was very helpful. The rooms were also clean and had amazing views

10/10

Exceptional

16 Feb 2026

Naresh

Excellent 👌 service

6/10

Pleasant

15 Feb 2026

Chahinez

The room was nice, staff as well but breakfast was not good there

Leisure Friends

10/10

Exceptional

10 Feb 2026

Famata

Yes

10/10

Exceptional

06 Feb 2026

Kate

staff was fantastic and we loved our soaking tub/partial water view room!

Partner

10/10

Exceptional

02 Feb 2026

Darwin R

Beautiful clean hotel great facilities

Leisure Partner

2/10

Poor

01 Feb 2026

Daneshia Latoya

The room was terrible. The sheets were not clean, and we were expected to pay for ice. Complimentary water was not provided. The breakfast was horrible and not worth offering. The staff did not attempt to speak our language, which made communication very difficult. The room itself was not clean, and to make matters worse, the cleaning staff entered the room without asking or receiving permission. Overall, it was a very uncomfortable and unpleasant experience.

10/10

Exceptional

30 Jan 2026

Micheal

Nice hotel, Great location

10/10

Exceptional

30 Jan 2026

Elizabeth

Clean room, friendly staff. Excellent buffet breakfast. Amazing massages in the spa. Would stay here again!

Leisure Friends

10/10

Exceptional

26 Jan 2026

Stephanie

La estadía fue muy buena, el hotel es enorme tiene muchas habitaciones, el desayuno está correcto, lo mejor es la ubicación cerca de todo ( no caminable ) pero si a pocos minutos de Uber. Pocas sillas y sombrillas en la playa pero si vas temprano te aseguras, sino podes alquilar al lado. La vista desde la habitación es un sueño, súper amplia. Muchas actividades para chicos y una piscina animada con música y barra.

8/10

Excellent

23 Jan 2026

Satish

Okay

Leisure Partner

4/10

Poor

22 Jan 2026

Igor

Room cleaning will not attend unless you txt/call and ask them to clean .AC was warm, had to ask to change the room . New room AC will not operate in auto mode ( manual off and on ) Pool turn into a Barbecue party , smoke covered all pool area . I have been more than 4 times in this hotel . Unfortunately this was my last . Hotel downgraded . I wouldn’t give 3 stars to this place . Masi top roof restaurant still nice 😊

Leisure Self

10/10

Exceptional

12 Jan 2026

Edna

Breakfast was very nice. The room was clean and good view of the ocean. I guess you get what you have paid for.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Felipe Cortes

Everything was great and very clean. All the workers are very attentive and want the best for your stay, especially David by the pool! We highly recommend this hotel.

Leisure Partner

10/10

Exceptional

08 Jan 2026

rhea

Loved it all!

Leisure Friends

8/10

Excellent

05 Jan 2026

Maralee

people were nice it was along way from city

Leisure Self

10/10

Exceptional

05 Jan 2026

Rosana

Fantastic staff and service, friendly and attentive most of the time. During busy times, such as the New Year, it can be a bit slow, but this is to be expected due to high demand and the hotel being 100% occupied. The bathrooms need attention. Otherwise, excellent.

Leisure

4/10

Poor

04 Jan 2026

Julio

Bad cleaning in the room. Overcrowded breakfast, poor service from staff. Not a 5 star but rather a 2 star in a Nice building.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Michael

Excellent experience from beginning to end. Great customer service and friendly staff! Helpful with a full concierge package for everything you'll need. Will recommend to anyone. I'd stay here again.

Leisure Friends

10/10

Exceptional

03 Jan 2026

Aaron

Rooms were cleaned and well stocked daily. People were very courteous and friendly. Anything you need to be accommodating is here. Definitely a top choice for me!!!

Leisure Friends

6/10

Pleasant

02 Jan 2026

J'nai

We arrived to a room that was spacious and mostly acceptable — but also extremely hot. We assumed it was because the room hadn’t been occupied, we turned on the AC, and headed out for dinner at MASI.

When we returned later that evening, the room was still uncomfortably hot. We reported it, and maintenance changed the filter and told us to request a room change if it didn’t cool within a few hours. By the next morning — and again when we returned around 6 p.m. — the room was still hot.

When we went back to the front desk to request a different room, we were told the hotel was overbooked and there were no alternatives. We were repeatedly encouraged to have maintenance return instead, even after explaining they had already been there. Only after about 45 minutes of insisting did a manager finally agree to move us — despite there supposedly being “no rooms available.”

The new room (same category) was noticeably better: cooler, cleaner, and equipped with additional amenities like robes, shower dispensers, bath bubbles, and glass doors. This made it very clear the first room should not have been assigned to guests at all.

Overall, the service response was disappointing, and the situation could have been handled much more proactively. The property has potential — but guests deserve rooms that meet the listed standard and issues addressed without resistance.The issue wasn’t just the heat — it was the unwillingness to address a legitimate problem. We should not need to argue.

Leisure Partner

6/10

Pleasant

27 Dec 2025

Charise

The pool area was quite small for such a grand hotel. There were too many kids in the pools, splashing and thrashing around with the pool floats (noodles). If you do not get there in time, you will not find a beach chair to sit. They provide only one towel per key card. On the beach, you have to pay for chairs and umbrellas (the hotel does not provided that). The room was clean but minimal towels (you had to ask for extra). Our iron was burnt so they brought a new one with no issues. My birthday night (12/22) was a disaster. The hotel had let an entire outside group of about 100+ people rent out the lobby for a private party which prevented the hotel guest from enjoying any of the services offered (lounge bar, beach access, etc) and all they did was say I'm sorry. Also, they do not allow you to eat any outside food in the lobby. They instructed us to go to our room (which we could not because we had already checked out) or go outside (like pets). I did not appreciate that at all. We literally got told by multiple staff that we were not allowed to eat our food inside even though we had explained to them that we were waiting for our taxi to the airport which was coming in like 20 min. After spending a significant amount of money on this trip, I was extremely disappointed in my stay here and I would never stay here again. I would not recommend.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Richard Wallace

Everything from cleanliness to pool access and beach was great. The staff is always kind and considerate. We loved our stay here.

Partner

10/10

Exceptional

20 Dec 2025

Eric Si An

Clean and good staff, but a little far from the main beaches. Sao Conrado is not as nice as the other beaches.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Lishan

Amazing!!!

10/10

Exceptional

19 Dec 2025

Gaston

Room was spotless. View from the room was incredible. Staff was extremely friendly and hospitable. Server Gabriel was an incredible person and really made my girlfriend’s birthday extra special. The guest services staff was able to arrange the room for my girlfriend’s birthday with balloons and decorations to give her an incredible surprise. I 100% recommend this property for any occasion and will 100% be coming back!

Leisure Partner

4/10

Poor

18 Dec 2025

mayra

Terrible Terrible!!!! I will never go there again!!!! Very racist people!!! Did not clean our rooms unless we complained! Waiters at the pool did not attend to us unless we go to the bar to request a drink!!! There are no room service past 10pm!!! False advertising saying 24 hours!!! They are rude and ignorant!!!

10/10

Exceptional

15 Dec 2025

Ruth Frantzie Curie

Very clean, staff were very courteous and attentive. The hotel smells amazing. Breakfast was delicious. Reception staff spoke English and were always very friendly. The staff that did not speak English were very patient with me using google translate. Also love the 24/7 security.

Leisure

10/10

Exceptional

13 Dec 2025

JENNELL

The room was very spacious and I had an amazing view. Despite choosing the Mountain View option, I had a partial sea view and it was breathtakingly beautiful.
The staff are nice and a lot of them were special needs which to me is great!

Leisure Family

10/10

Exceptional

11 Dec 2025

Cesar

5 out 5 stars excellent service .

Business_and_leisure Family

10/10

Exceptional

09 Dec 2025

Tian

Clean room, beach view, good breakfast

Leisure

8/10

Excellent

08 Dec 2025

Dr. Cladie

Great location, facility, staff, and gym. The food was not the greatest so plan to go out.

Leisure Self

10/10

Exceptional

08 Dec 2025

Loretta

Very

10/10

Exceptional

06 Dec 2025

HENRY

Nice place staff was great but a little far from all the activities

Leisure Partner

10/10

Exceptional

04 Dec 2025

Hameed

Room view was wonderful and memorable, it was mesmerizing. We are world traveler and this was there in top 10

Leisure Family

10/10

Exceptional

30 Nov 2025

MYRTA

Wish personnel could speak English and spanish

Leisure Partner

10/10

Exceptional

21 Nov 2025

Rachael

Yes everything was good

10/10

Exceptional

17 Nov 2025

Maan

The room was very clean and amazing views!! reception staff were very friendly and helpful when asking for things to do in the area. The breakfast was great as well lots of options. Overall great experience and would definitely book here again.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Alvin

The amenities were great

Leisure Friends

10/10

Exceptional

15 Nov 2025

Mason

Staff was friendly, restaurant was nicez amenities were cool.

Leisure

6/10

Pleasant

15 Nov 2025

Gelean

Indeed

Leisure Family

10/10

Exceptional

14 Nov 2025

Anthony

The hotel was amazing. Loved my room. The staff were very helpful and friendly. I especially loved the bar inside the hotel. The bartenders really know how to make excellent cocktails and are super friendly. I will be staying here the next time I am in Rio.

Leisure Self

10/10

Exceptional

14 Nov 2025

Phoenix

super friendly staff that provided assistance in english, clean rooms, great amenities including a heated pool, spa, gym, & more! would stay here again!

Leisure Partner

10/10

Exceptional

11 Nov 2025

Randall

Gorgeous view from our suite and directly across the street from the beach. Will stay here again!

6/10

Pleasant

06 Nov 2025

Vinicius

Staff

8/10

Excellent

03 Nov 2025

Masoumeh

Excellent Stay with Just a Few Suggestions:

We had a wonderful experience at Hotel Nacional Rio de Janeiro. The hospitality was great — the staff were very friendly and welcoming. Our room on the 16th floor had a stunning view overlooking both the ocean and the mountains, which made our stay even more special.

The breakfast buffet offered a wide range of choices, including fresh fruits, pastries, and even live music on the weekend, which created a lovely atmosphere. I would suggest adding a few toasters for bread and warmers for eggs, as well as including some options for guests with dietary needs such as lactose intolerance.

The outdoor pool area was very clean and enjoyable, and having direct access to the beach was a big plus. The lobby was beautifully decorated with plenty of comfortable seating — a great place to relax.

A few small things could be improved. There was no tea/coffee maker in the room, which is unusual for hotels of this category. We visited the on-site coffee shop instead, but the cup sizes were very small for the price. It would also be nice if the hotel offered at least one complimentary bottle of water upon arrival, especially for longer-stay guests like us. Additionally, aside from the reception team, staff generally didn’t speak English, which made communication a bit challenging at times.

Overall, we truly enjoyed our stay and the beautiful location. With just a few improvements, this hotel could easily move from excellent to exceptional.

Leisure Friends

10/10

Exceptional

28 Oct 2025

chanice

10/10

Leisure Family

10/10

Exceptional

25 Oct 2025

Shantell

Beautiful hotel with amazing food and staff in

Leisure Self

10/10

Exceptional

22 Oct 2025

Julie

Amazing value for money!l thoroughly recommend this amazing hotel!!)

10/10

Exceptional

15 Oct 2025

Stephanie

The hotel is amazing with beautiful views. Everything is very clean. We have a mountain view that was breathtaking and the beach was litterally right across the street. I wish the pool area played better music as the music they played were from the 1950s-1970s. No pool activities but the heated pool was a nice touch especially when it was cooler outside. Breakfast was also very good with lots of variety along with an omlette bar. Overall the hotel exceeded expectations

Leisure Partner

10/10

Exceptional

14 Oct 2025

Dominique

This stay was very nice. I would definitely come here again. One thing I wasn’t too fond of was I asked the front desk to clean the floors because something had spilled and they did not mop the floors like I asked, but the beach near the hotel was very nice. The food at the hotel was very good. The breakfast was phenomenal. It was a bit out the way from everything in Rio, like Copacabana and the touristy things but very chill if you’re looking for that vibe.

Leisure Self

10/10

Exceptional

13 Oct 2025

Room with a beautiful view of the beach and mountains. Safe area to walk with restaurants nearby

Leisure Partner

10/10

Exceptional

10 Oct 2025

Kanayo

Everything was great about this hotel.

Business_and_leisure

10/10

Exceptional

09 Oct 2025

Alejandro

Nice restaurant at the top with great ocean views.

Business

10/10

Exceptional

04 Oct 2025

Jakub

Easy going location

Leisure

10/10

Exceptional

03 Oct 2025

Cenon

Fancy Hotel, beach view and delicious buffet.

10/10

Exceptional

28 Sep 2025

SHAWN

The spa was great and worth the visit for the services offered. I had an excellent view from my room of the beach and mounds.

Leisure Self

10/10

Exceptional

25 Sep 2025

Lyba Jenet

Lovely staff and great location (not too far away from anything + plus a not so crowded beach at your doorstep)

Leisure Family

4/10

Poor

21 Sep 2025

Konstantinos

10% of the staff was OK Erica is the one that spoke some English and help me check in, but the rest of the staff was very disrespectful and rude. I don’t think they’re no proper etiquette to assist tourist or clients and guess it was very difficult to talk And there was misunderstandings and some arguing with respect to certain things in Hotel people I’m not trained. that was the biggest issue otherwise Hotel was not bad. It was clean, but they should get there staff together.

Leisure Self

10/10

Exceptional

21 Sep 2025

Teobaldo

Front desk Patricia was awesome. All staff is great!!!

8/10

Excellent

17 Sep 2025

Windie Elisabeth

Right across from the beach and walking distance of shopping mall and other.

Leisure Self

10/10

Exceptional

12 Sep 2025

ROBERT LEE LEE

I would recommend getting a a room with a sea view rather than a mountain view. The staff are amazing and very helpful.

Leisure Self

10/10

Exceptional

11 Sep 2025

Selina

I would absolutely recommend this hotel - it is a GEM. The ocean views from our room were fabulous. MAZIE the rooftop restaurant was 5 star. I loved the breakfast buffet that was included - I couldn’t ask for more.
YES YES YES ⭐️⭐️⭐️⭐️⭐️

Leisure Friends

8/10

Excellent

07 Sep 2025

Riannah

The staff and service was absolutely incredible, especially Caio who helped make the checking in process so smooth. My only complaints were the lack of bins in the room and

10/10

Exceptional

06 Sep 2025

Cheri Jeanine

The staff was very nice, and helpful about tours in Rio. Caio was the best!

Leisure

10/10

Exceptional

04 Sep 2025

Jamar

My guest loved their stay. they had alot of food options and the hotel was really lovely.

10/10

Exceptional

03 Sep 2025

Tyriah

I loved staying here. From the room views to the hotel being so nice and clean.

Self

2/10

Poor

02 Sep 2025

Derick

I stayed at Hotel Nacional from August 14–21 and unfortunately had a very disappointing experience. I usually try not to bring up race, but I can’t shake the feeling that some of what I experienced was racially motivated.

On my first night, the concierge at the front desk was extremely rude and aggressive. She demanded my papers and documents in a very harsh way, and when I calmly confronted her about her tone, she became even more belligerent. No one offered to help with bags, which was surprising for a hotel advertised as 5 stars.

The hotel itself was also not as advertised. The rooms were just average at best, with noticeable stains on the carpet. Room service is listed as 24 hours, but most of the time no one answered the phone. On top of that, the atmosphere of the hotel felt uncomfortable — almost as if I was being watched constantly. Staff frequently delayed or questioned me and my guest, asking repeatedly for my room number, which made me feel like I didn’t belong there. I also noticed them chatting amongst themselves after interactions, which only added to the uncomfortable feeling.

Overall, this hotel does not live up to a 5-star rating. My trip to Brazil was unfortunately altered because of my stay here. Of course, everyone’s experience may differ, but I wanted to provide an honest account of mine

Leisure

10/10

Exceptional

31 Aug 2025

Ruth

Recomendado! Buen precio, buen desayuno, excelentes vistas. Volveré.

Leisure Partner

8/10

Excellent

28 Aug 2025

Priya

Good food, really nice staff. Not a not of English speakers/people who underdtand english though. Loved the gym and ovetall aesthetic

Leisure Family

8/10

Excellent

21 Aug 2025

Lynda Kathleen

The hotel was lovely however there is a real issue with sanitation and waste. The bathrooms and elevators and floors where the rooms are had a terrible odor. But the location of the hotel excellent! This is definitely not a 5 star. 3-4. Food was good but the selection was the same every day! There is no coffee after hours and no coffee machines in the roams. They really should have a coffee station in the main lobby at the very least. The staff were pleasant very helpful. Security was great and we felt safe! If you’re visiting Rio for the first time this is a great place to stay!

Leisure Partner

8/10

Excellent

19 Aug 2025

Feyisetan

My time at the hotel was very pleasant. Also, the exceptional customer service from Caio was unmatched. He went above and beyond especially when it came to reuniting me with my luggage after the airline lost it.
I honestly can’t complain anything really.

Leisure Self

10/10

Exceptional

16 Aug 2025

Eric

Very logical elevator system

10/10

Exceptional

13 Aug 2025

Erique

I liked the convenience of this property.

10/10

Exceptional

09 Aug 2025

Lisa

The building was unique, a tall cylinder. Spacious, right by the ocean, righr by mountains, superior dining areas, a beautiful outdoor pool, and an amazing spa.

Leisure Family

8/10

Excellent

28 Jul 2025

Paola

Roaches in the room

10/10

Exceptional

24 Jul 2025

Cosme

Lived it

Leisure Partner

10/10

Exceptional

24 Jul 2025

Leonardo

The hotel is nice. This was my 7th stay. But they need to pay better attention to the public spaces condition. Ceilings have water marks, dusty. Some furniture have scuff marks. My room had stains on the walls.

Leisure Family

10/10

Exceptional

23 Jul 2025

Trina

Nice hotel. Weird smell. Maybe from the ocean.

Leisure Self

10/10

Exceptional

17 Jul 2025

Isaac

Great all around

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Patrice

Every single thing about my stay was exceptional. From the moment we walked in until the moment we left, we felt cared for and welcome. Victor and Luiz and a couple others were willing to do just about anything to make our stay memorable. I would recommend this hotel 1000 times!

8/10

Excellent

12 Jul 2025

Sandra

Some of the fr

8/10

Excellent

06 Jul 2025

Meyah

A little bit of a language barrier but other than that, everything went well.

Leisure Family

10/10

Exceptional

04 Jul 2025

YI LIN

Staff was friendly

8/10

Excellent

03 Jul 2025

Harold

It was nice.

Leisure Self

10/10

Exceptional

29 Jun 2025

Luciano Pina

Good

10/10

Exceptional

27 Jun 2025

SERGIO

Hotel is located in a mostly residential area therefore the surroundings are not as lively as other areas like Ipanema and Copacaba. For us it was ideal since we were travelling with kids. We always felt very safe, even when walking outside at night. The staff was very friendly and attentive. Everything was helpful. They have a top rated bar tender, I forgot his name now, but he makes some amazing drinks. The rooms were clean, our suite was huge, and the views from the room were amazing. Breakfast was tasty a a huge selection. I wold definetely stay again if back in Rio.

Leisure Family_with_children

10/10

Exceptional

21 Jun 2025

Addaryl

Excellent staff very friendly and welcoming only thing my wife left her waist pack on the table and her AirPods were stolen but it happens everywhere other than that great stay would visit and stay there again

10/10

Exceptional

19 Jun 2025

Michka

This property was amazing. The amenities exceeded my expectations. You have options for food, property close enough to major areas such as sugar loaf mountain, Christ the Redeemer, selaron steps etc. The room is big and spacious, even though I didn’t have ocean view the views of the mountains were beautiful. The staff were friendly and everyone knew a little English which made it easier. I only have good things to say about this hotel. Oh and the price didn’t break the bank. I will definitely go back.

Leisure Family_with_children

10/10

Exceptional

12 Jun 2025

Christopher

Cool.

Leisure Partner