Name: HF Fenix Garden
Address: Rua Joaquim Antonio De Aguiar, 3, Lisboa, 1050-010, PT

10/10

Exceptional

23 Jul 2026

Maria

Maybe breakfast should be a little longer. We were not able to experience it. Everything else was excellent and staff were amazing!!

10/10

Exceptional

14 Jul 2026

Maria

It was very nice staff and always helpful with everything we needed. They are truly wonderful people.

Friends

8/10

Excellent

10 Jul 2026

Jean-Sébastien

Très bon service! Le personnel disponible pour nous guider dans nos visites

Partner

10/10

Exceptional

18 Jun 2026

Donald

Hotel was very clean and comfortable. Nice breakfast and friendly staff. Great value.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

ROMEO

Right in the heart of Lisbon, next to the main round about of Parque de Pombal. Hit the breakfast buffet before heading out. The variety of choices and freshness are all worth it. Friendly dining staffs especially the young man who opens the door and greet you with great enthusiasm. Our room had great view of the park. And the roof top bar is a must do to see a 360 view of the city, the bar guys are very friendly too. Lastly, we arrived in the lobby around noon. The room was not ready and we fell asleep while waiting. But, as soon as the room was ready, a young gentleman woke us up and gave our room key. We intend to visit the city again and when we do.. we’ll stay with HF Fenix.

Partner

10/10

Exceptional

20 May 2026

Otto

I can say without hesitation that this is one of the better hotels I've stayed at on my travels in the past twenty years. It is a well appointed four star establishment at a fantastic location in central location, which is a short metro or taxi ride away from key areas like Chiado and Alfama - thus a perfect location for tourists hoping to see all that Lisbon has to offer. Our king room was spacious and clean, with a large bathroom and a nice balcony. The continental breakfast was delicious and varied, with fresh fruits and pastries on offer. The staff were very helpful and friendly, especially Mauro at the front desk and Sergio on breakfast duty. My only gripe with this hotel is that they don't offer facial tissues, nor does the bathroom have ventilation – two standard features of North American hotels. Other than that, a great four star experience and a place that I would surely stay at again in the future!

Partner

10/10

Exceptional

13 May 2026

Shirley

Staff was ver helpful

Self

6/10

Pleasant

12 May 2026

Sandy

Hotel was good in a good location but could do with more amenities for the price.

Partner

10/10

Exceptional

08 May 2026

DAVID

The staff was so helpful!!! The rooms were clean and nice. We came and went so we ended up with 3 different rooms over the whole stay. All were great! Only complaint was that the beds were a little hard, but it didn’t affect my sleep. If you are sensitive to firm beds be aware.

Family

10/10

Exceptional

06 May 2026

So Jing

HF Fenix Garden hotel is conveniently located close to the metro, city buses and the Hop-On-Hop-Off buses. Rui is the front hotel staff who helped us check in. We appreciate his assistance with all our inquiries and requests during our stay…always with a huge smile. Sergio, the breakfast room host, greeted us each morning and treated us like family. He lifted up our spirits with his positive energy and enabled us to start off each day feeling amazing! What we loved most at breakfast were the delicious sliced fruit, smooth scrambled eggs and specialty coffee machine. We highly recommend this hotel!

Partner

10/10

Exceptional

04 May 2026

Sharon

Fellow in breakfast area was delightful

8/10

Excellent

02 May 2026

Resham

Location property was clean. Breakfast was excellent stuff was friendly.

Friends

10/10

Exceptional

30 Apr 2026

Marcia

Excellent , very helpful staff
Very nice breakfast with lots of options

Self

10/10

Exceptional

23 Apr 2026

Sui Jing

Everything is good.
No issue at all.

Partner

10/10

Exceptional

20 Apr 2026

Steven

👍

10/10

Exceptional

07 Apr 2026

John

Clean, convenient, and accessible

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Don

Breakfast was over and above what we expected
Probably the best selection of our stays at hotels around Europe and North America.

Friends

6/10

Pleasant

28 Mar 2026

Rosamaria

The breakfast was amazing!
The only thing we found tough was that we couldn't control the temperature of the room and it was very hot all night long!

Partner

10/10

Exceptional

12 Mar 2026

Keara

The room was comfortable, and the staff went above and beyond. Very kind, and a nice stay!

Friends

10/10

Exceptional

08 Mar 2026

Neil

Great location for transport links and the hotel staff are truly an asset to the business. Really enjoyed my stay.

Self

10/10

Exceptional

05 Mar 2026

MAY

Booked the hotel at the last minute. Property right by the Hop on Hop off bus depot so perfect for our quick overnight in Lisbon. Staff very friendly & room was clean & just what we needed. Nice walk to the old town city centre & near metro station

Partner

2/10

Poor

27 Feb 2026

Wendy

Didn’t get to take the trip and Expedia was not accommodating for cancellation due to terminal illness. Very disappointed in Expedia

10/10

Exceptional

25 Feb 2026

Samatchana

Great service, friendly staffs, spacious room with comfy bed. Very nice birthday surprises, couldn't ask for more. Highly recommended.

Partner

10/10

Exceptional

22 Feb 2026

Karen

Large bedroom with huge comfy bed. The location is great, metro very close, 20/25 min walk down to the main tourist areas. All the staff were friendly, polite and efficient.

was really good, large selection of

10/10

Exceptional

18 Feb 2026

Shawnna

Clean quiet room, nice breakfast friendly staff

10/10

Exceptional

07 Feb 2026

Richard

Great location, lovely hotel and friendly staff

Leisure Family

10/10

Exceptional

04 Feb 2026

Aleksandar

Very nice place with super staff.The hotel is at very good position.Netro,busses,shops....Evening you need.

Leisure Friends

10/10

Exceptional

16 Jan 2026

Don

Room clean and tidy staff very friendly

Leisure Partner

10/10

Exceptional

16 Jan 2026

Pik Wan

Staff was friendly. Location is near food and transport

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Desiree

Buen servicio y amabilidad. Estupendo desayuno y cuartos grandes y limpios.

10/10

Exceptional

05 Jan 2026

Roman

was great, everything was good as expected.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Athanasios

Sergio at breakfast was excellent. Every morning of our stay will greet us with an enormous smile, 5 stars for sure.

Leisure Family

10/10

Exceptional

07 Dec 2025

Vivian

Great hotel, excellent location, amazing staff, extremely clean, room a little too small for 2 people.

Business_and_leisure Family

10/10

Exceptional

07 Dec 2025

carlos

The room was big and very comfortable. Staff was very professional and efficient. We really enjoy the reception by the Host at breakfast \"what a great guy\".

10/10

Exceptional

04 Dec 2025

GERMAINE

Nice spacious room with a wonderful view

Leisure Partner

10/10

Exceptional

29 Nov 2025

Howard

Simple, clean, comfortable. Great staff. Good location. Excellent transportion nearby (metro, bus.) Not a lot of restaurants nearby.

Self

8/10

Excellent

26 Nov 2025

Sunil

Yes Room was spotless, and the staff was great

Our 1st night had no heat in the room and was very cold. Even though an extra blanket was provided, but was not comfortable to walk in the room, etc

Partner

10/10

Exceptional

25 Nov 2025

Barney

Centrally located to public transport, shopping, and sightseeing.

Leisure

10/10

Exceptional

24 Nov 2025

denis

Great room . Very clean , also hotel was very centrally located from everything shops, restaurants, site seeing etc

Leisure Partner

8/10

Excellent

24 Nov 2025

Scott

Hotel is clean and everyone is professional. My only issue is this requires walking 15 minutes to the “ tourist “ areas . It is not located too far but uber was needed several times . Only one block ate excellent local breakfast restaurants

Self

10/10

Exceptional

23 Nov 2025

Michael

Excellent hotel with wonderful breakfast!

10/10

Exceptional

22 Nov 2025

Larry

Had a terrific 6 night stay here. The location is fantastic for access to public transportation (i.e. the metro Marques de Pombal station is half a block away) including many bus stops. The hotel itself is very quiet, modern, clean and the room plenty spacious with nice amenities such as coffee, tea, hot kettle, refrigerator and two free water bottles for your stay. Room service is great too, you can even order online. Many dining options close by, convenience stores, even a DIY laundry or two. Great city, great hotel, great value and great staff. I'd come back in a heartbeat!

Leisure Self

8/10

Excellent

21 Nov 2025

Farah

Very good customer service at front desk , cleaned room , good amenities specially they go beyond expectation when we ask for microwave use,

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Carrie

Room was good. The staff was helpful n friendly….Diana, Henrique n Sergio

Leisure Friends

10/10

Exceptional

26 Oct 2025

Jack

What an incredibly planned and lovely breakfast for your guests — Portuguese egg tarts, mini-crepes, juices, and so many thoughtful little touches! The room was gorgeous and spotless, and the bathroom beautifully clean. We had such a wonderful stay — we very highly recommend HF Fenix Garden! 🌿
(I’ll be sharing some photos where I’m able to — it’s too beautiful not to!)

Leisure Partner

10/10

Exceptional

22 Oct 2025

Shellini

The hotel was clean, location brilliant for getting around as it was right next to the metro. Staff were helpful and friendly. Plently of restaurants nearby. Lovely outside sitting area

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

MARIO T

Very friendly and helpful staff, great breakfast and fantastic host. Will use again next time in Lusbon

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Eduardo

Amazing location & friendly staff

Leisure

2/10

Poor

30 Sep 2025

IAN

Stay somewhere else

Horrible customer service, promises broken, rooms old and worn out - in particular the bathrooms. Outside area looks nice but is surrounded by buildings of hundreds of people staring at you from every direction.

Business

6/10

Pleasant

26 Sep 2025

Randolph

We had two separate bookings for this hotel. When we first arrived, we got 'upgraded' the the Fenix Music (thankfully!). The Fenix Music was amazing! Pool on the roof, rooms were spacious, big shower with rain nozzle and the free breakfast was AMAZING. A big shout out to Ruben, the host at breakfast who was over the top helpful and somehow knew our room number and where we liked to sit by the second day. He is a keeper. Then, on our return, we had 2 nights at Fenix Garden... compared to Fenix Music, it was a big let down. The room was nice but there was zero water pressure which made washing your hair a challenge. Then we noticed they had put the shampoo by the sink and the hand soap in the shower. I mentioned it to the front staff and they said they'd fix that but never did. Not a big deal as we used the hand soap but when we rinsed, the water at our feet was brown. The soap was clear so we were puzzled. Then we dried off and the towels turned brown! Not sure what happened but it was kind of icky. I assumed the hotel came with complimentary breakfast but found out upon check in, that we apparently didn't choose that so we had to pay 15 euro and well, it wasn't anywhere near the same as the breakfast we enjoyed (for free) at the Fenix Music. I am just very grateful that our first stay was at the Fenix Music because I don't know if we could have stayed at the Fenix Garden for 5 days. The location of both hotels (side by side) was wonderful.

Leisure Partner

10/10

Exceptional

23 Sep 2025

SUDIP

Excellent atmosphere at HF Fénix Garden.

HF Fénix Garden is truly a wonderful hotel, ideally located right in the heart of Lisbon, making it a perfect choice for travelers who want to stay close to the city’s main attractions. The hotel stands out not only for its convenient location but also for the exceptional quality of service it provides.

From the moment you step in, you are welcomed with warmth and professionalism. Every staff member is attentive and ready to assist with any request, ensuring that guests feel comfortable and well looked after throughout their stay. On every occasion that we needed help—be it directions, recommendations, or general assistance—the staff went out of their way to provide quick and thoughtful support.

A special mention must go to Lily at the front desk, who made our experience even more memorable. Her friendly demeanor, willingness to help, and genuine care for guests added a personal touch that elevated our stay. She was always approachable, attentive to details, and ensured that everything was taken care of with a smile.

Overall, HF Fénix Garden offers not just a place to stay, but an experience defined by hospitality, convenience, and care. It’s a hotel we would gladly recommend to anyone visiting Lisbon.

Partner

8/10

Excellent

23 Sep 2025

Scott

The hotel was in an excellent location. The room was very quiet. We opted for the buffet breakfast. There was lots of variety but the options didn’t changed for the four days we were there. The gentleman greeting at the buffet every morning (wish I had his name) was very friendly and helpful. He would ask about our plans for the day and then help us with suggestions and tips.
We had a problem with our fridge in our room. It took a couple of days to get it sorted out but eventually a replacement was provided. When we got back to our room that night there was a nice fruit bowl left there for us. A nice touch.
We would definitely go back and stay there if in Lisbon again.

Partner

10/10

Exceptional

13 Sep 2025

Michelle

Friendly staff, nice rooms, good location.

Partner

8/10

Excellent

13 Sep 2025

Roger

Conveniently next to Metro station. Good breakfast selection. Very friendly and helpful breakfast assistant.

Leisure Partner

8/10

Excellent

12 Sep 2025

Valerie

Great location

Leisure Partner

10/10

Exceptional

09 Sep 2025

Juan

I had an absolutely wonderful stay at Hotel HF Fénix Garden in Lisbon! From the moment I arrived, everything exceeded my expectations. The buffet breakfast was outstanding, with a wide variety of fresh and delicious options that made every morning a real treat. A special mention goes to Sérgio from the restaurant, who was amazing and truly attentive — he made the experience feel warm and personalized.

My room was spotless, comfortable, and offered an amazing view that made my stay even more special. I was also impressed with all the amenities provided in the room, which made it feel both modern and cozy at the same time.

The only point I’d like to highlight is the parking access. It’s extremely tight and could be dangerous if you’re not very careful—honestly, it feels like an accident could happen easily given how narrow the entrance and exit are.

That being said, everything else about this hotel was perfect, and I would absolutely recommend it to anyone visiting Lisbon. I’ll definitely come back on my next trip!

Leisure Partner

8/10

Excellent

31 Aug 2025

Jeffrey

The hotel is located in the center of Lisbon, within 5 to 10 minutes uber ride to many attractions in downtown. The condition of the hotel is good. I skipped the free breakfast because it has very little option and tastes very blend.

Leisure Family

10/10

Exceptional

31 Aug 2025

Vijaya

It was convenient. Close to metro and Sixt and some good restaurants.
Place was safe at late nights, they also held our luggage before check in.
I wish they could have a earlier checkin

Leisure

8/10

Excellent

24 Aug 2025

Maurice

Fridge didn’t work well and failed to chill our drinks.

Partner

10/10

Exceptional

22 Aug 2025

Nilufa

Friendly staff, good location.

Leisure Friends

10/10

Exceptional

14 Aug 2025

Stephen

Amazing staff went out of their way to please

Leisure Partner

10/10

Exceptional

08 Aug 2025

Erika

The location is outstanding, the service is exceptional, and the room is incredibly comfortable!

Leisure Family

10/10

Exceptional

01 Aug 2025

Samuel

Clean, quiet, with attentive and helpful staff. Perfect location near metro. Amazing value

Leisure

10/10

Exceptional

20 Jul 2025

SILVANA

This it’s my only Hotel favorite to stay in Lisbon .. every one so very friendly staff , and Confort .

Leisure Partner

10/10

Exceptional

20 Jul 2025

Hin Wah

Nice bed nice aircon reasonable room , strong water pressure and hot water

Leisure Friends

10/10

Exceptional

19 Jul 2025

Lisa

We arrived early in the morning but they were able to check us in. The room and the bathroom are big and clean. The bed is comfortable. It's walkable to metro station and busses. The breakfast has variarities. Mostly, the staff were very friendly and helpful! My family had a great time staying in this hotel.

Leisure Family

10/10

Exceptional

11 Jul 2025

Larry

Nice location with a lot to do. I like how our stay at the Garden allowed us to use services of the Music and Lisboa hotels as well.

Leisure Family

10/10

Exceptional

11 Jul 2025

Verified traveler

Comfortable modern hotel

We stayed for 3 nights . Arrived very early morning, the staff was very kind. Checkin was done quickly. We were able to change clothes and refresh before leaving our lugguage in the storage room.
The room itself is nice, modern looking. It has a minibar, kettle and safe.
Good ocation as bus and metro from/to the airport is just 5 min walk away. Metro to the tourist areas is also 5 min away and 10 min ride. Walking is 30 min away, so it's better to have a transport day pass at 7eur.

Partner

10/10

Exceptional

02 Jul 2025

SILVANA

This it’s our favorite hotel to stay in Lisbon area ..! Always stay here .

Leisure Partner

10/10

Exceptional

29 Jun 2025

SILVANA

Hello : this it’s one of the best Hotel I had stay in Portugal 🇵🇹 so many times like more them 12 times so nice ,clean , confidence,Confort and very Friendly staff …!

Leisure

10/10

Exceptional

28 Jun 2025

Larry

Diana at the front desk was very helpful. The bedding was fantastic. Breakfast was included in a wonderful setting. Walk to #1 Hop on Bus was just 2-3 minutes. I highly recommend!

Leisure Partner

8/10

Excellent

21 Jun 2025

James

No notion of a good service

Leisure Family

10/10

Exceptional

10 Jun 2025

W

Using Fenix Music Rooftop bar next door was nice. Breakfast ok.

Partner

10/10

Exceptional

08 Jun 2025

Dante

Pretty good, Standard

Leisure Partner

6/10

Pleasant

27 May 2025

Paul

Located on a Busy Street

Hotel is located next to a busy city street on a steep hill where 3 lanes of vehicles accelerate up or down the street all day and night. This makes it incredibly noisy - especially if you are on the 2nd floor facing the street. Bring earplugs and noise-canceling headphones and just know what you're in for. However, the location relative to the metro and various attractions of Lisbon was great. I really wish that they closed the street at night so I could get decent sleep. Otherwise, room was clean and staff was excellent.

Self

10/10

Exceptional

21 May 2025

Fiona

This is only a 3 star but I've been in worse 4 star properties. Very clean, everything you need, very nice staff. A bit of a walk down to the main centre but not too far.

Leisure Self

10/10

Exceptional

18 May 2025

Monica

This hotel was in a great location and was very clean. The breakfast was great. We would definitely stay here again!

Leisure Partner

8/10

Excellent

17 May 2025

Myrna

Very convenient that the property had a very good generator while the 10 hour power outage in all of Portugal and Spain

Leisure Friends

10/10

Exceptional

13 May 2025

Lesley

Lovely hotel

The hotel was very nice , clean, and the staff were brilliant , friendly, knowledgeable, we stayed with breakfast included and i have to say it was well worth it , would definitely stay again

Partner

8/10

Excellent

12 May 2025

Gabriel

Great room with complet breakfast.
Easy and fast check in
A bit far from the action, but all in all, great hotel 8.5/10

Leisure Partner

8/10

Excellent

12 May 2025

Mary

The hotel features were good. The place was clean and quiet. Breakfast offered a good selection with lots of variety. Staff in the breakfast area were friendly and helpful. The front desk staff could have been more friendly and welcoming. Thank you

Leisure Partner

8/10

Excellent

08 May 2025

Claudia

The fridge didnt work properly....we had a powercut the 1st day we got there and the hotel couldnt even off us a piece of bread to eat (hadnt eaten for 24 hours) as everything had shut in the city!

Leisure Partner

10/10

Exceptional

02 May 2025

Bruce

Central location is great to get around Lisbon. Metro stop right across the street. Great view from rooftop bar at Hotel Femix Music next door.

Leisure

10/10

Exceptional

12 Apr 2025

Monica

Great hotel

Great hotel!

Partner

10/10

Exceptional

11 Apr 2025

Lan

Excellent staffing team

Leisure Family

10/10

Exceptional

09 Apr 2025

Clive

Very good.

Partner

8/10

Excellent

26 Mar 2025

Liam

Short Trip

Nice clean hotel with excellent staff, good breakfast. Metro close by but nice walk to center.

Partner

10/10

Exceptional

16 Mar 2025

Christabell

Great hotel

10/10

Exceptional

01 Feb 2025

Michael

Very clean and modern and quiet. It is in a business area with a nearby park and a few dining options. Uber rides to train station and airport about 10-12 euros from here.

Leisure Family

8/10

Excellent

27 Jan 2025

Petrica

The garage is very convenient for this city and very nice!

Leisure Family

10/10

Exceptional

19 Jan 2025

claire

Lovely hotel arrived late , quick check in
clean and modern . 2 bottles of water would stay here again

Self

10/10

Exceptional

12 Dec 2024

mark

Nice hotel and great value.

Lovely well maintained hotel. Great location for exploring Lisbon and well priced. The front of house staff were friendly and very helpful. Will stay there again next time we are in Lisbon.

Partner

10/10

Exceptional

05 Sep 2024

Sabari

Location , location , location !! Breakfast was great ! Reception staff was awesome !! Hop on hop off buses literally across the street !!

Leisure Self

10/10

Exceptional

16 Jul 2024

Longina

The location was perfect, close to metro, shops and activities. The staff was very helpful and friendly.

Leisure Partner

8/10

Excellent

02 Jul 2024

Paola

Great location, Metro was less than a block away. Across the street from the park where many yours met. Perfect for what I needed

Leisure Family

10/10

Exceptional

30 Jun 2024

Kristina

The check in and check out process was very quick. Parking was available. It was close to public transit but also easy to walk to many places. The rooms were clean and the bed was comfortable.

10/10

Exceptional

30 Jun 2024

Kristina

Nice, clean rooms. The bed was comfortable. The hotel is close to public transportation but you can also walk to many places.

Leisure Partner

8/10

Excellent

03 Jun 2024

Masae

I don’t remember anything bad but their restaurant had very slow service

Leisure Partner