Name: Duomo Hotel & Apartments
Address: Via San Paolo, 13, Milan, 20121, IT

Duomo Hotel & Apartments

Milan · Italy

100 reviews shown

8/10

Excellent

02 Aug 2026

Prabhjit

Hotel was alright. Rooms were really small and no perking for the car or loading unloading zone

6/10

Pleasant

23 Jul 2026

Chikun

The hotel is in an excellent location and everything was great except there was construction going on in the hotel from 9:am to 5 pm. And the noise is excruciating loud. If you don’t plan to stay in your room during that time period, the hotel is perfect. Otherwise , you might get a headache

4/10

Poor

22 Jul 2026

Frederick

I am very disappointed with how my stay was handled.

When I arrived, I was told that my family of four (2 adults, 1 teenager, and 1 child under 10) could not stay in the room I had reserved. Instead of simply moving us to the larger room—which was actually available and bigger than the one I originally booked—I was required to pay for and book both rooms. I don’t understand why I couldn’t have just been charged for the larger room instead of being forced to pay for two rooms.

To make matters worse, the shower in the room I ultimately stayed in flooded the entire bathroom every time it was used. I reported the issue, but it was never repaired, addressed, or even acknowledged during my stay. I also received no compensation or goodwill gesture for the inconvenience.

Overall, I feel this situation was handled very poorly. I incurred unnecessary costs, experienced unresolved maintenance issues, and received no effort from management to make things right. I believe a refund or appropriate compensation is warranted given the circumstances.

10/10

Exceptional

21 Jul 2026

Jonathan

Wonderful place!!!!

Family_with_children

8/10

Excellent

17 Jul 2026

Onanong

Our check in experience wasn’t the best. The first staff member who assisted us was not very friendly much but the staff member who helped us at check out was exceptionally kind, helpful, and professional.

The hotel itself was clean, well maintained, and in a convenient, walkable location, making it easy to explore the surrounding area.

Family_with_children

10/10

Exceptional

17 Jul 2026

Gustavo

Friendly staff. Great location and comfortable room.

10/10

Exceptional

10 Jul 2026

Shenghua

Will come back!

4/10

Poor

09 Jul 2026

Suzanne

We were told just a few days prior to arrival (too late to cancel) that the hotel was undergoing renovation. There was major pounding/construction noise on the floor below us the entire day. When I called, they said moving rooms wouldn’t help since the entire hotel could hear the noise. Also, it was weird that there was no dead bolt on the door.

Family_with_children

10/10

Exceptional

05 Jul 2026

Denise

We really enjoyed our stay at this hotel. The location was excellent—within walking distance of plenty of shops and restaurants, making it easy to explore the area. The room was spacious and comfortable for our family of four, and having a small kitchen was incredibly convenient during our stay.

The front desk staff was very responsive and helpful, making our check-in process smooth and assisting us with arranging airport transportation. Only negative is it’s definitely on the pricer side. Overall, it was a great stay, and we would definitely consider staying here again.

Family_with_children

10/10

Exceptional

05 Jul 2026

Javed

Nice location

Friends

8/10

Excellent

05 Jul 2026

Christian

Good hotel in a great location

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Sonali

Love this place. Very clean and convenient.

Family_with_children

10/10

Exceptional

03 Jul 2026

Sonali

The front desk staff is terrific. They got us into our room 1 hour early and were very pleasant and efficient. The location is great for walking to major sites and shops. And the rooms are aoacious

Family_with_children

10/10

Exceptional

30 Jun 2026

Jared

clean, comfy beds, good location

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Honia

The hotel was nice, the staff were polite but the AC was broken and we let the front desk know and they said this is how it is supposed to work. We could not sleep all night, they came three times and every time they said this is their regulation to keep the room at a certain temperature and they said it is the same as the temperature in their lobby which was definitely not the case. On the second day, we contacted them to the fourth time and this time they sent the maintenance guy who said the filter had to be changed and he confirmed this is why the AC does not cool the room down. I also got an email a couple of weeks before our trip informing us that they have construction at the hotel, the level of noise was very disturbing. Will not return.

Family_with_children

10/10

Exceptional

20 Jun 2026

Maria

Location, clean room, excellent staff.

Family_with_children

10/10

Exceptional

16 Jun 2026

Pathik

Great property, great location!

Family_with_children

10/10

Exceptional

11 Jun 2026

Mirena

clean,

10/10

Exceptional

10 Jun 2026

Joddi

This is a very clean property (smells like a spa when you first walk in), excellent location within walking distance of main attractions, perfect for our family of four. My kids used the sofa bed, which worked out great, it had sliding doors to close off the rooms and a small kitchenette. Would definitely recommend!

Family_with_children

8/10

Excellent

28 May 2026

Muhammad

Nice room but not worth the price .

Self

10/10

Exceptional

17 May 2026

Myloan

Beautiful hotel, walking distance to the shopping center and t

10/10

Exceptional

15 May 2026

MARIA

Clean room. Great breakfast! Nice location

Partner

10/10

Exceptional

15 May 2026

Georgina

Excellent location for sightseeing, shopping and food!!! Staff were super nice specially Paula who was very responsive to our requests. Will definitely stay here again when in Milan.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Dominic

Great staff, great value

Friends

10/10

Exceptional

17 Apr 2026

Chyrel Kate

We never had breakfast in hotel

4/10

Poor

16 Apr 2026

Kilian

The room we got for 4 was terrible. Completely dated, dirty. Smelled horrible and with cheap beds and furniture. Nothing at all to what we saw in their website pictures!

Family_with_children

8/10

Excellent

16 Apr 2026

Anton

Room was clean and very spacious. Staff were quite nice. Location is great. Only problem we had was noise from other rooms at night. But the worst was a continuous loud noise from the back of the hotel at 5:45 in the morning. We were in first floor. Told the receptionist in the morning and it looks like they know about it. Overall I would go back to this hotel as long as I am given a high floor room.

Partner

10/10

Exceptional

10 Apr 2026

Timothy

Fantastic location for a break to Milan, close enough to the main centre to be able to walk to all major sites. Less than 5 minutes from metro that’s direct to Milan Linate airport (M4 - stop at San Babila). Hotel is good, room was spacious and well equipped. Free sweets at the front desk was great for hungry kids pre and post

10/10

Exceptional

04 Apr 2026

Gustavo

Is really close to the church shops and good food location,location,location. It’s a no brainer.

Family_with_children

10/10

Exceptional

04 Apr 2026

Sami

Clean, amazing location, very helpful staff, free snacks and water in the entrance.

Family

8/10

Excellent

02 Apr 2026

Zhen

This spot has a fantastic central location, making everything easily accessible on foot. Just a little tip—parking costs 23 Euros overnight, so keep that in mind.

Family_with_children

10/10

Exceptional

20 Mar 2026

John

Breakfast was available, but there is no restaurant or bar. Very convenient central location.

Partner

10/10

Exceptional

12 Mar 2026

Jose

Great stay

10/10

Exceptional

08 Mar 2026

Gbemisola

Good

Self

6/10

Pleasant

28 Feb 2026

John

The staff were very courteous, helpful and friendly. The pictures of the rooms on booking were far nicer than reality. We had too quad rooms that were basically a bad and an unmade pull out couch. While the location was good I would not go back.

Friends_and_family Family

4/10

Poor

11 Jan 2026

Annette

Here are the problems we encountered: (1) the room was highly scented (I think from the sheets and pillowcases which must have been laundered in highly scented detergent); (2) the hotel makes you use a revolving door to get inside; the problem was I couldn’t get my luggage in fast enough; I got caught in the door and had to pull myself out which caused me to fall (luckily a couple behind me and my sister broke our falls). They have a non-revolving door; they just block it so you cannot use it; (3) I couldn’t turn up the heat for the first two nights and it was cold; (4) the sofa bed sagged badly in the middle and was very uncomfortable; (5) the breakfast was mediocre at best; (6) the young woman at reception at night seemed poorly trained (I didn’t feel like I could talk to her about the heat problem); (7) my key mysteriously stopped working after the second night (no explanation of why); (8) the room was of depressing decor (in contrast to the lobby which looks quite nice). On the plus side: the room was big and the location was ideal. But I definitely would not stay here again.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Juan

Perfect stay

6/10

Pleasant

04 Jan 2026

Wei

We stayed at Duomo Hotel & Apartments in Milan and overall had a comfortable and convenient experience. The best part of this property is definitely the location — it is only a few minutes’ walk from the Duomo, which made sightseeing, shopping, and dining extremely easy and enjoyable. The room size was reasonable for a family: not overly spacious, as you might expect in central Milan, but still large enough for us to stay comfortably without feeling cramped. The staff members were polite and professional, though the interaction felt a bit formal and distant; they seemed to be simply completing their tasks rather than showing the warm, genuine friendliness we experienced at other hotels in Florence and Rome during the same trip. The room itself was clean and well maintained, meeting expectations for this category of accommodation, though there was nothing particularly special or distinctive about the design or atmosphere. Everything functioned as expected and provided a reliable base for exploring the city. Overall, Duomo Hotel & Apartments is a solid and practical choice if your priority is location and convenience, especially for families, even if the service and character feel a bit less personal than elsewhere in Italy.

Leisure Family

10/10

Exceptional

25 Dec 2025

Gabriele

Great place and staff

10/10

Exceptional

03 Dec 2025

Joy

Amazing location close to the Duomo, metro, and Galleria Vittorio Emanuele. Modern furnishings with a small tucked away kitchenette which is great if you need it. My kids loved the marshmallows and licorice at reception along with the flavored waters!

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Gregory

This is our second time at Duomo Hotel & Apartments this year and we plan to visit twice next year.

The hotel is quiet, clean, secure, well-placed, efficiently-run, provides a great breakfast and, most importantly, all the staff are super-helpful and professional.

Need I say more!

Leisure Partner

10/10

Exceptional

01 Dec 2025

Claudio

Bbbbbbbbbbbbbb bbbbbbbbbb

10/10

Exceptional

30 Nov 2025

Ulisses

Great place and perfect location

2/10

Poor

21 Nov 2025

Vicente

Greetings could indeed be enhanced at times, as they occasionally appeared mechanical in nature. It may be advisable for the hotel to clarify that it is not specifically family-oriented, but rather designed for couples. Furthermore, the location was suboptimal, with considerable noise emanating from the street during the night, thereby hindering restful sleep.

Leisure Family

10/10

Exceptional

11 Nov 2025

Clodagh

Welcoming staff, great amenties,location ,good sized rooms and grest breakfast.

Leisure Family

10/10

Exceptional

29 Oct 2025

Sharon

We were happy with our room and the amenities. The staff were friendly at the hotel, and we would stay there again. The location was perfect. Would recommend.

Leisure Partner

8/10

Excellent

28 Oct 2025

Andrei

Room was small and had a ransom extra single bed but nowhere to sit comfortably.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Josephine

Fair easy access to shopping

Leisure Partner

10/10

Exceptional

13 Oct 2025

francesco

The property is very good but no private parking in the property. You have to park your car in a public underground parking near the hotel.

Leisure Family

10/10

Exceptional

11 Oct 2025

Jorge

Nice place

Partner

4/10

Poor

30 Sep 2025

Amir

Noisy,outdated hotel

Leisure Family

10/10

Exceptional

27 Sep 2025

Qing

Great location on the side of Duomo and easy to walk to many attractions. The staff are very nice and helpful. Breakfast is very good.

Leisure Family

8/10

Excellent

19 Sep 2025

marcy

Great location and fair price.

The location was perfect to see Duomo and Galleria. The lobby was clean and the staff welcoming. The elevator to breakfast area was currently being repaired but we did not get to breakfast. The walls in room were excessively scuffed from luggage in entry hallway in room- needing repair/repainting. Otherwise very clean and comfortable.

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Brandon

Too expensive for the lack of everything

10/10

Exceptional

05 Sep 2025

Antoine

The hotel is located in an excellent area, all the shopping is around it, and the touristic scene is very good.
a lot of Dinning options, and is accessible towards every place in Milan Centre.

The hotel rooms are very nicely decorated, and the offerings in the rooms are excellent,
Staff are very professional, they give you a feel of the 5 stars hotel, the Espresso free offerings and the refreshments and snacks provided at the entrance of the hotels for free is a big plus, as my kids loved the idea to start the day with a small gift, and a coffee on the road is an excellent start for your shopping journey

Leisure Family

6/10

Pleasant

15 Aug 2025

Lynn

So much construction in the area.

Leisure Family

10/10

Exceptional

01 Aug 2025

Carlos

Spacious rooms with a good location, really friendly and helpful staff, great breakfast, would stay again

Leisure Family

8/10

Excellent

27 Jul 2025

Christel

Very close to the Duomo and shopping district. Room is spacious with lots of bathroom amenities, but my biggest complaint is that the AC is basically non existent and even though we set the thermostat to the coldest temperature the room temperature would just go up making the room hot. Also another complaint was the checkout process with a really rude front desk receptionist. Breakfast was good with lots of options, and the breakfast staff were really friendly. Overall, I appreciated the convenient location.

Leisure Family

10/10

Exceptional

17 Jul 2025

Joshua

Great location and nice hotel. Room was spacious and staff were very friendly. Parking was challenging. It’s not onsite, but is nearby within a block. However the loading/unloading luggage was very difficult on a busy, narrow street. Would definitely stay here again. You are next to everything!

Leisure Family

8/10

Excellent

09 Jul 2025

Candice

I think a small gym would be helpful for guests in the basement.

Leisure Self

10/10

Exceptional

08 Jul 2025

Lisa

This was a terrific hotel in a perfect location. The hotel employees were all very nice, professional and helpful. The breakfast was delicious!! The Duomo is a few minute walk away and there are several restaurants close by. The only things lacking were a gym and laundry. Otherwise this was a perfect hotel for our family.

Leisure Family

10/10

Exceptional

06 Jul 2025

Adalyn

We loved the close proximity to the center of it all without the loud city noises. Very spacious and clean. Safe and courteous staff. A/C worked marvelously. Also, next to a great little bakery that serves breakfast and lunch. Will definitely be back to this property!

Leisure Family_with_children

8/10

Excellent

27 Jun 2025

Rachel

Good location and clean, large, space in the rooms.

Leisure Family

10/10

Exceptional

25 Jun 2025

Greg

Well appointed, newly decorated, secure and spotlessly clean. Also in a prime location.
We’ll definitely be back, thss as nos.

Leisure Family

10/10

Exceptional

22 Jun 2025

Muhammed

Location! Location! Location!

Excellent location . Few minutes walk Doumo and all the high end shopping . Our room had a microwave, stove as well as a fridge. Spacious rooms and plenty of storage space .. would certainly come back.

Partner

10/10

Exceptional

18 Jun 2025

Dinorah

Perfect hotel nice and clean, except that I was on the first floor and from aprox 3 am to 5 am there were people making so much noise and running on the hall that could not sleep.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

George

Excellent all the way around.

Business_and_leisure Partner

10/10

Exceptional

15 Jun 2025

Samir

Excellent Hotel ! Recommend to everyone!!

Leisure Family

10/10

Exceptional

13 Jun 2025

Samantha

Perfect in Milano

A perfect stay in Milano. Excellent location, comfortable rooms, and brilliant restaurant recommendations from Sergio at the front desk. Could not fault the hotel, highly recommend!

Partner

8/10

Excellent

01 Jun 2025

Karrie

Very nice apartment style hotel with wonderful location.

Leisure Family

8/10

Excellent

01 Jun 2025

Laurence

Perfect location 5min from the Duomo, clean room, convenient parking at the end of the street. Our room was very loud at night with cars, people and garbage trucks at 5am for about 30min. We did not sleep well.

Partner

10/10

Exceptional

31 May 2025

DIANE

Great location . Good breakfast. Staff was awesome. Thanks !

Leisure Partner

10/10

Exceptional

31 May 2025

Tuan

Attentive staff! Clean property! Close to everything!

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Christina

Awesome location, the staff is so incredibly nice, and the rooms are spacious and comfortable. Would stay again.

Leisure Partner

10/10

Exceptional

29 May 2025

Klaudia

Wonderful stay! Great location! Great daily cleaning service. Front desk very polite, professional and helpful. Would def stay again!

Friends_and_family Friends

10/10

Exceptional

16 May 2025

Stefano

Great location, 5 min walk from the Duomo.

Leisure Family

8/10

Excellent

13 May 2025

Caleb

Such a cute little boutique hotel with the nicest staff.

Leisure Partner

10/10

Exceptional

06 May 2025

Aurelia

Great time in Milan!

This is a very nice hotel. The staff who helped us checked in
was very friendly and helpful. The location is great. It's just a walking distance from most of the major tourist attractions. It is surrounded with good restaurants and the shopping area is just near the hotel. We just walked everyday during our visit.

Friends_and_family Family

10/10

Exceptional

01 May 2025

Allen

I had a great stay at Duomo Hotel & Apartments! The service was excellent, and the rooms were clean and comfortable. Having an elevator was a big plus, especially when traveling with luggage. The location is fantastic — just a short walk to the Duomo and other main attractions.

The only minor inconvenience was the parking, which is located about three blocks away and four levels down in a garage, but it was manageable.

Overall, I highly recommend this place for anyone looking to stay in the heart of Milan with comfort and convenience.

Leisure Family_with_children

8/10

Excellent

19 Apr 2025

Sarah

Location! The location is easily walkable to the Galeria and the Duomo. The hotel room was nice and loved the complimentary wine and snacks. Loved that you could access your netflix account. Customer service was great at the front desk. The worst part of the room was the view from our window. Absolutely horrible. We actually decided to stay in Milan for two more nights but not willing to pay that much for that view. Changed hotels.

Leisure Partner

4/10

Poor

09 Apr 2025

Susan

The property uses images that are not what the room looks like, which is dishonest. My room was outdated; however, the real problem was the noise. Construction outside my window from 10:30 pm until 6:30 am, I asked the front desk for earplugs, and they never brought any. They should have informed us at check-in and given a discount. Absolutely not recommending this hotel.

Business Self

10/10

Exceptional

02 Apr 2025

Miljan

Great hotel at the prime location!

Leisure Partner

6/10

Pleasant

18 Mar 2025

Reza

Hotel in Milan

The photos in hotels.com site and the room we were assigned was very different. The room was in need of update with dirty walls, old damaged furnishings.

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

Sallie Ann

This hotel was close to everything and the staff was very professional. I would stay here again.

Leisure Family

10/10

Exceptional

05 Mar 2025

Janice

Location

Business Self

10/10

Exceptional

02 Mar 2025

Alison

The concierge was very helpful and got us into our room a little earlier than expected. My daughter also lost a toy in our room and we came back after check out. The staff was lovely and helped us search the room and found her missing toy. Location was perfect. Room was clean and very comfortable!

Leisure Family

2/10

Poor

01 Mar 2025

Amir

Scam and poor service

They lied about the room type and layout upon booking. We were offered a very dirty room when arrived with an extremely small bedroom. When confronted about the issues they asked to charge us double the rates to give us a clean room and denied cancellation or refund. This is clearly a scam operation in Milan and needs to be exposed.

10/10

Exceptional

21 Feb 2025

David

Quick stopover and no time in hotel but felt better than expected I. Perfect neighborhood, with attentive staff

Friends_and_family Family

10/10

Exceptional

07 Jan 2025

Tamara

Great location!!!!

Leisure Family

10/10

Exceptional

07 Jan 2025

Veronica

Great location. Great apartment. Clean, fully equipped. Great breakfast

Leisure Family_with_children

10/10

Exceptional

06 Jan 2025

Irene

Really great location, walkable to all the shopping and the Duomo and Scala. Staff was super friendly and room was spacious and quiet.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Veronica

Great hotel. We had an apartment and love it. Great space and very well located. Hope to come back soon

Leisure Family_with_children

10/10

Exceptional

30 Dec 2024

Abhishek

Excellent property, very clean and well managed!

10/10

Exceptional

30 Dec 2024

Melissa

We loved this hotel! We only stayed for 1 night. Will come back!

Leisure Family

10/10

Exceptional

21 Dec 2024

Thomas

Excellent location, very nice hotel. Staff was
Excellent and pleasant. Very comfortable and clean, great breakfast.

Partner

10/10

Exceptional

16 Dec 2024

Michele

Excelent hotel and place

Leisure Family

10/10

Exceptional

13 Dec 2024

Coach

Awesome staff very helpful lovely big room

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2024

Chang Soo

amazing experience and location to see Milan

my family had a wonderful time here. staff were very professional and welcoming. the room was spacious and clean. location was so convenient. thank you for a great stay.

Friends_and_family Family

10/10

Exceptional

18 Nov 2024

Verified traveler

Spectacular hotel!

Fabulous hotel! Close to everything restaurants shops duomo and the heart of the beautiful city is all walking distance around you. Very safe and gorgeous! The staff is wonderful! We checked in within minutes Emanuel was very knowledgeable quick and polite. We got the newly renovated room on the 5th floor absolutely spectacular. Super super clean ! Quartz tile bathroom luxurious shower gels etc! A bit pricy but worth it !

Partner

10/10

Exceptional

17 Nov 2024

Steven

Great location, staff were good. Room was very nice, clean and had good facilities. Would recommend.

Leisure Partner