Sina The Gray

Italy , Milan
MILAN, Via San Raffaele 6 Milan 20121 Italy, 6
Show on Google | Website | Map

75 reviews shown

4/10

Poor

01 Nov 2025

Geeta

Location was great but the room was like a closet sized and airconditioning wasn’t working so it was hot. After multiple calls they brought in a fan. Didn't offer any compensation.

Leisure Partner

2/10

Poor

09 Jul 2025

Sanath

Lack of empathy from staff

I had a deeply disappointing experience with Sina The Gray in Milan. I had accidentally made two bookings for the same dates—one at Sina The Gray and another at Sina De La Ville, which is located right next door—due to the hotels being part of the same group and having very similar names. This was my first visit to Milan, and I mistakenly thought I was booking the same hotel twice.

Once I realized the error (after checking into Sina De La Ville), I immediately informed the staff and contacted Hotels.com to try to resolve the issue. Despite the bookings being with the same hotel group and the mistake being obvious, Sina The Gray refused to offer even a partial refund. I was charged for the full three-night stay despite not using the room at all.

I made multiple efforts to speak with the manager at Sina The Gray in person, but she was unavailable each time. I was first told that managers do not work on weekends and to return on Monday after the weekend, and then again asked to come later on Monday afternoon—at which point I had to leave Milan. At no point was a manager available to speak with me directly during my stay, and no other staff member was willing to help or escalate the issue.

While I understand that the mistake was mine, I expected a basic level of empathy and customer service—especially from a hotel of this category. Instead, I was met with rigid policies and indifference. Due to this experience, I will not be staying at any Sina Hotels in the future.

Partner

10/10

Exceptional

06 Jul 2025

Bruno

Great location, awesome staff

Leisure Family_with_children

6/10

Pleasant

10 May 2025

Gaetan

Right next to Galleria Vitturo Emmanuel II. Nice location for a 2 day trip, not more... Rooms are very small, breakfast is fair, nothing extravagant,

Leisure Family

6/10

Pleasant

01 Apr 2025

Adam

As far as the location goes it is hard to find
The place is hidden almost in a shopping center
The lobby is nice but the rooms lace update, the room that we received needed lots of repair, when we made a complaint they did offer us a upgrade

Leisure Family

10/10

Exceptional

08 Mar 2025

yahya

Good location

10/10

Exceptional

25 Oct 2024

SERAP

love it staff and hotel

Business Friends

10/10

Exceptional

24 Oct 2024

Shoeleh

Great location, tiny rooms

The first room was too small
I asked to move into a larger room which was promised and then we were moved to a junior suit which was at two level story bed room and bath was upstairs and the sofa which would get into a bed was downstairs BUT there was no bathroom or even a mirror downstairs all closets for clothes were downstairs as well
Not a good plan for three older ladies BUT location was great , staff were real friendly
They knew from beginnings that we were three people and we paid a huge payment for the room I booked

Friends_and_family Family

10/10

Exceptional

19 Oct 2024

SERAP

I love this hotel. Its in the center of Milano. Breakfast is excellent. Staff i reall loved them and thanks all of them gor their wonderful hospitality. Not only reception everyone workong in the hotel is helpful cherrful and love it. I will come and stay again. Location and people is the best in this hotel. Hughky recommend everyone

Business Friends

10/10

Exceptional

09 Oct 2024

Dianne

The hotel staff were extremely helpful in arranging transportation from/to the airport as well as to other cities on our trip. The room was upgraded free and was so very nice and comfortable. The location is central to the city center to walking was so easy! Would definitely go back!

Partner

6/10

Pleasant

24 Sep 2024

David

Great location but tiny room

10/10

Exceptional

07 Aug 2024

Kira

Nice room but I didn’t like the breakfast

6/10

Pleasant

02 Jul 2024

Yulia

Not a 5 star hotel. Very unpleasant staff

Business_and_leisure Partner

10/10

Exceptional

16 Jun 2024

ENRIQUE

They were great. They gave me a free upgrade to a Jr. Suite. Besides that, beautiful hotel with a great location!

Leisure Partner

10/10

Exceptional

24 Mar 2024

Pik Wu Connie

This hotel is right next to duomo, very convenient shopping and access and night life. But, if you like quiet and less people traffic, this may not be for you. Otherwise, this hotel is amazing, beautiful and close by many sightseeing spots.

Business_and_leisure Friends

10/10

Exceptional

07 Jan 2024

Berthy

The Staff was Excellent! Michael and Ricardo were very helpful with activities in the area, dinner reservations, directions to little local spots to have great pastries and coffee.
Thank you tie making my experience in Milan so wonderful!

Leisure

6/10

Pleasant

16 Dec 2023

Maryam

The property location was great. The property needs touch up. Small rooms.

Leisure Friends

10/10

Exceptional

08 Nov 2023

Susan

Lovely Boutique hotel with super nice staff. The location is excellent. Just the perfect location to enter the Galleria, or walk to Duomo.

Business_and_leisure Partner

10/10

Exceptional

29 Oct 2023

John

The highly personal sense of welcome

10/10

Exceptional

23 Oct 2023

John

Guests are made to feel central to the hotel's activities.

10/10

Exceptional

17 Jun 2023

Nahal

Excellent

Great hotel , with great staff and excellent location and wonderful service and good amenities.Micheal and Arter helped us book our train tickets for our daily trip . Anastasia the manager was wonderful. Peter and Cecilia where very helpful , the service made us extend our trip for another 3 nights . For sure we’ll go back and stay there

Partner

10/10

Exceptional

05 Jun 2023

John

Great location

Leisure Family

10/10

Exceptional

31 May 2023

Fraser

Outstanding location and rooms are superb

Business_and_leisure Partner

10/10

Exceptional

18 Mar 2023

Hank A

Don’t stay anywhere else in Milan! This place is amazing!

8/10

Excellent

27 Nov 2022

Lenore

Wonderful location and super convenient. Room was nice and rather large for the area. The hotel is very small, which is nice. My only complaint was the bar was located on my floor and it was very loud.

Business_and_leisure Family

4/10

Poor

09 Oct 2022

Michael

Noisy, smells and staff non accommodating

Leisure Family

10/10

Exceptional

05 Oct 2022

Edan

Great stay. Staff were amazing, room was clean, and they upgraded me free of charge. I wish I could stay longer.

Business_and_leisure Self

10/10

Exceptional

09 Sep 2022

Robert

Great boutique property next to the Duomo. Very easy to walk to many places as well as trams to other areas. Very nice property, very well designed, laid out and comfortable. The staff was very friendly and pleasant throughout and were very helpful with any questions. I don't think you could find a better place to stay while vacationing in Milan. Parking close by if needed.

Leisure Family

10/10

Exceptional

15 Jul 2022

Omar

Great service.

Leisure Partner

4/10

Poor

03 Jul 2022

Peter

VERY disappointing, especially for the cost!

Very disappointing and outright strange, it started with a sliding bathroom door that did not lock, clip or even close. It went on when we went to leave the room for dinner the room door did not close OR lock!!! The strike play was broken (see picture) and had to be manipulated to get the door to lock. The doorman had to instruct us in how to get the door to close and lock, a bit tricky! The room was a VERY expensive “family” room for 3 that was the size of a postage stamp, again see photo. On the plus side, the location is incredible, the breakfast buffet was perfectly acceptable. The staff was pleasant and responsive given the intrinsic problems with the room. A 3-4 star hotel that likes to think it is a 5 star, it is NOT.

Friends_and_family Family

10/10

Exceptional

28 Jun 2022

stephen

Location couldn't be better for shopping and sites. Asked for a room upgrade at check-in and got a suite! The breakfast buffet was excellent. Staff were wonderful.
Not a single complaint here.

Leisure Partner

8/10

Excellent

22 Jun 2022

Rayson

The roof top bar is booked for private function most of the time. As hotel guest, I never get the chance to use the facility.
Other than that, the hotel is clean, spacious, good service crew, and good location.

Partner

10/10

Exceptional

09 Jun 2022

Enrique

Very nice place and well kept, staff was polite and helpful if needed.

Leisure Partner

10/10

Exceptional

19 Dec 2021

C G

Great Hotel, staff and location

Great hotel in the best location. Very avant-garde and funky.
Staff, especially Igor are all fantastic.
We have stayed at various hotels in Milan over the years, but Sina The Gray is our hotel of choice.

Business

8/10

Excellent

01 Jan 2020

JKM

Great location and nice staff. Room was very nice but bed was very firm and bathroom lighting a bit dim. Interesting layout and very helpful staff quick to please. It would have been nice to have felt a bit more festive for New Years with a welcome drink or something for guests. The small bar felt like it wasn’t meant to be used and was empty.

Leisure Partner

10/10

Exceptional

16 Oct 2019

Verified traveler

Unbeatable location, near everything in Milan. The room is very comfortable and the service is great. I Would come back for sure if I’m in Milan again!!!

Business_and_leisure Family

6/10

Pleasant

15 Aug 2019

Verified traveler

The property is located in a prime location, but the rooms are too dark for my taste.

Leisure Friends

8/10

Excellent

24 Jul 2019

Island

Very close to everything. Beautiful view. Nice breakfast. The staff on the front desk howerever need alot of work. Was there for my birthday and the hotel did not even send a note or anything to the room. Almost everything we asked about at the front desk we were told we could look it up online. Coming from a hospitality background, they could use training in order to be more helpful. There was one girl at reception however that was pretty good.
Also, if you arrange a transfer, ensure you know what airport you are flying into as they have three. I told them my flight number but they sent the taxi to the wrong airport and I ended up paying $135 euros for a taxi I never took.

Leisure Friends

10/10

Exceptional

31 May 2019

Jason

Impressive

Amazing room and great desk staff. Bartenders not very knowledgeable but the area and room is first rate. Highly recommend lots of great small touches

Partner

10/10

Exceptional

15 Mar 2019

Karen

The staff was so welcoming when we arrived. Our rooms weren't ready but they took our luggage, gave us a map and helped plan the next few hours of our day. When we were back our bags were already in our room...they made it so easy!! Great location, and I would definitely stay here again.

Friends

4/10

Poor

17 Feb 2019

anthony

Not worth the money

Central location so you pay for it. Very noisy but I did pick a busy place. Primarily I chose this hotel as it has a really nice looking roof bar but it was closed which is not the booking form. Not sure I’d give it a 5 star rating as it has zero facilities not even a tea/coffee facility in the room. Small bed, tiny uninspiring bar in the lobby, no tv channels though I didn’t come to watch tv. Not worth the money in my opinion. With hindsight we would have stayed in another district we found away from the hoards in this area.

Partner

10/10

Exceptional

31 Dec 2018

Ali

Christmas break

This was a special excursion of culture, food and shopping! Hotel staff were amazing - attended to all my needs: booking Scala ballet tickets, shopping advice and recommending / booking restaurants! I was email with them in the run up to my visit and they were very very prompt. Well done. The room was perfect, I even had a balcony. Breakfast was good, restuarant in-house is smallish. Gym was great. Location of hotel excellent. I can’t recomment enough this hotel. Perfectly priced for amenities, location and the staff. Airport transfer service is also exceptional. This was a 5-star trip for me and I’m desperately looking for get back.

10/10

Exceptional

21 Nov 2018

Ismo

Design stay in Milan

Enjoyed a lot - nice design hotel!

8/10

Excellent

25 Oct 2018

William

Really nice funky hotel, great service staff. Incorrectly we thought breakfast was included as it had been at the other four hotels we’d stayed at in Italy but it wasn’t. When I asked the front desk about this the young lady comped us one breakfast which was very fair - I hadn’t asked her to do this. The hotel is located within a few meters of the Galleria and pedestrian zone so the crowds were a hassle but not too difficult. On the flip side, it was very well located for touring. All in a good stay.

Partner

10/10

Exceptional

13 Sep 2018

Ivy

Happy

Excellent location next to the Galleria and Duomo, can't get more central than that. Reception is lovely and helpful. Room is comfortable and fitted with useful electric operated blinds. You get a mobile phone to use during your stay!

Partner

8/10

Excellent

11 Sep 2018

Michael

Location

Location location location

10/10

Exceptional

09 Aug 2018

seti

Great place and excellent service

We truly enjoyed our stay at The Gray Sina. Check in was smooth and included considerable and helpful details about the area. The location is unbeatable right next to the Duomo. Our room was exceptionally well laid out and decorated with taste. Service throughout our four night stay was courteous and efficient. We highly recommend this property and will stay there again.

Partner

10/10

Exceptional

30 May 2018

Kristopher

Would absolutely return on our next visit to Milan

This hotel was absolutely great. Wonderful quality property with a ridiculously good location. When you come out the front doors, the Duomo is on your left a block away and in front of you is the Galleria a block away. The staff was attentive and friendly and the hotel was tastefully modern. Bonus points for the tasty aperol spritzes on their 2nd floor terrace.

Partner

10/10

Exceptional

09 May 2018

Mary

Thanks to SINA 😁

It was a nice small hotel in the middle of the action steps from the Duomo. If you want that area it’s great! They upgraded me to a suite with a view of the Galleria which made all the difference. Very hospitable! I liked their attitude. They were most helpful with anything I asked :) Thank you SINA The GREY for an intriguing time in the middle of Milan.

8/10

Excellent

30 Nov 2017

Verified traveler

Great experience

Amazing boutique hotel with very helpful staff who can give great tips on where to go and offered to sort our taxis to various meetings which was great. Great location for shopping and sightseeing - literally on the doorstep of the Doumo! Only thing due to central location be expected to be awoken early by the traffic. Rooms lovely with luxurious bathrooms and facilities, I shall be back.

8/10

Excellent

13 Oct 2017

Verified traveler

excellent location!\nexcellent staff!

really nice hotel
great staff
they recommended very good restaurants

8/10

Excellent

29 Jul 2017

Sandhosh

Fantastic hotel but not for business stay

Amazing cozy hotel, great breakfast, amazing service and the hotel rooms looked quite modern with automatic blinds. The rooms were a bit small and no place to really work with a laptop

6/10

Pleasant

04 Jul 2016

Verified traveler

Ok hotel. Perfect location near Duomo.

Great location but quite bland. Lifeless bar. Excellent staff.
It could be something very special but it is very ordinary.
Great location.

10/10

Exceptional

20 Jan 2016

Verified traveler

Near everything

Great hotel but rooms are very tiny
Modern and near a lot of eateries
And metro

4/10

Poor

12 Jul 2015

HUEY HOON

The Gray Hotel, Mian

This is the worst experiences I ever had with the hospitality industry. I have booked a triple room but was given a double room with an added make-shift folding bed. The double room was already considered small compared to a standard hotel room and the space was further congested by the make-shift bed, making the room hardly enough space to move at all.

In addition, despite being a luxury hotel, we were charged for a higher amount as what they stated on internet and Worst of all, we were not informed that breakfast is not FOC until when we checked out. When we raised the issue to the reception, the manager actually shouted at us instead of apologising. Furthermore, we were also double charged for the pick-up services we ordered, when we questioned on the double charge, they simply cancelled off the second charge without further checking !
To sum it up, this hotel is simply over-selling themselves on the internet. Not only their prices are ridiculous high for the mediocre facilities and services they provide, since they are positioning themselves as “The Luxury Hotel”, but they are also adding a lot of irrelevant charges to the bill without informing customers.

Family

4/10

Poor

03 Jul 2015

HUEY HOON

very disappointing

This is the worst experiences I ever had with the hospitality industry. I have booked a triple room but was given a double room with an added make-shift folding bed. The double room was already considered small compared to a standard hotel room and the space was further congested by the make-shift bed, making the room hardly enough space to move at all.

In addition, despite being a luxury hotel, we were charged Euro 36 dollars per day per head for a terrible breakfast. Worst of all, we were not informed that breakfast is not FOC until when we checked out. When we raised the issue to the reception, the manager actually shouted at us instead of apologising. Furthermore, we were also double charged for the pick-up services we ordered, when we questioned on the double charge, they simply cancelled off the second charge without further checking, this shows that they are simply adding charges to the bill hoping that customers will pay the extra, without checking the details.

To sum it up, this hotel is simply over-selling themselves on the internet. Not only their prices are ridiculous high for the mediocre facilities and services they provide, since they are positioning themselves as “The Luxury Hotel”, but they are also adding a lot of irrelevant charges to the bill without informing customers. They are simply aiming to suck the blood out of customers who fall into their lab.

Family

8/10

Excellent

30 Mar 2015

Verified traveler

A centrally located boutique hotel

There hotel is in a very central locatio by the historical Galleria Vittorio Emanuele II shopping mall and is very convenient to the La Scala Theatre and Duomo Cathedral. It is a pity that there was extensive road works in the area which carried on into late night and early morning which caused disturbance to my sleep. It was however a temporary situation which should not affect future guests and the room, though small, was clean and the reception staff was helpful. I would recommend the hotel for a short stay.

10/10

Exceptional

16 Mar 2015

Fabrice

Great hotel perfect location

Hotel is very well located, next to the Duomo, in the heart of Milan.
The rooms are stylish and comfortable, staff is friendly and efficient.

8/10

Excellent

30 Jan 2015

Gregory

The Gray -- anything but

Nice rooms. The furniture in the lobby is uncomfortable, but if you like minimalist modern style, it is nice

10/10

Exceptional

28 Jan 2015

Yesim

yesh

perfect

4/10

Poor

18 Dec 2014

Ahmad

Star rating !!

This hotel's location is 5 stars, it is clean, though it is no where near the 5 star rating in any other way what so ever.!!
I would rate it as a 2 stars Max.
I was majorly disappointed with the rating,m& was glad I only had to stay for one short night.

8/10

Excellent

26 Nov 2014

Verified traveler

Nice hotel in good location

The hotel met our needs sufficiently.

10/10

Exceptional

17 Nov 2014

michelle

Fantastic location and wonderful stay

This hotel is in the most incredible position, it's so beautiful, and I absolutely loved my gorgeous room. The staff were very friendly and it was a superb experience. I booked the hotel via Expedia mystery hotels, and was so worried. I was beyond pleasantly surprised and the hotel exceeded my expectations! A big WOW

10/10

Exceptional

02 Oct 2014

mervat

Very close to town

Enjoyed Our stay , staff More than helpfull specially Valentina and (forgot) name of thé porter ( probably Steven. Thank u recomending The Gray

8/10

Excellent

29 Sep 2014

cathleen m.

Great , accessilbe location l

very satisfied -

10/10

Exceptional

07 Jul 2014

Verified traveler

Excellent city centre boutique hotel

Amazing location. 2 floor suite with walk-in closet, large bathroom & and separate steam room in room.

Great base for exploring Milan. Right beside, il Duomo, galleria, teatro alla Scala etc

6/10

Pleasant

17 Jun 2014

Verified traveler

Great location but not a 5 star..

The location was perfect and our room was good too. Our main issue with this hotel were the staff. The people were not particularly helpful or engaging. One man was lovely, others just flat out rude. This was a stark contrast to many other hotels we stayed at..

8/10

Excellent

20 May 2014

Verified traveler

Great Location

Hotel was fine for what we needed but not exceptional

10/10

Exceptional

12 Sep 2013

Ben

Nicest hotel I've ever stayed at

If you are looking for the hotel for the weekend of a lifetime, your honeymoon, or simply one that falls in the category of \"nicest hotels on earth\", this is the one for you. The decor of the rooms is immaculate. All staff speak english perfectly and were as helpful as could be. The location is great, right on the edge of lake como. And to boot, the hotel's amenities are endless - a fantastic breakfast service is included each day, the hotel has five pools on property, a fine dining restaurant, a more casual fondue restaurant, a pizza bar by the pool during the day, a really nice bar, a billiard room, and a har-tru tennis court in back. I would highly recommend the property when in the area!

10/10

Exceptional

26 Jun 2013

pespen

very friendly staff

I have never stayed in a hotel with such friendly and helpful staff. It would be perfect for 1 to 3 nights stay. The room was a bit small for 6 nights

6/10

Pleasant

20 Jun 2013

Verified traveler

Nice modern hotel but a charges for everything

The hotel is in a great location right beside the Duomo Cathedral. The design is great and modern. Staff was wonderful. What put me off was the additional charges that I was subject to. I had to pay 45 euros per day for parking which was a little too much but understandable. However the charge for internet was crazy. Per day per device you are charged 20 euros. This means if you want to connect your phone, ipad and laptop to the internet you pay 60 euros every day and in 4 days that makes 240 euros just for internet charges!

4/10

Poor

06 Dec 2012

Verified traveler

Too cool

This is a small \"cool\" boutique hotel. Having been there I would say it is pretentious.
I was offered a larger room - with a large sunken bath and large banana leaves left in the sink as decoration.

The hotel is tucked away behind the Duomo - so good for shopping. However the surrounding streets are noisy - building works during the day and rubbish collections from 5.00a.m.
There is a small restaurant with limited choice. Room service is limited to the restaurant menu although the kitchen will do its best to prepare alternatives. Breakfast in my room was awful - uncooked pancetta, warm coffee, lukewarm milk and loads of stale rolls. However when I told the staff that breakfast was poor, the cost was deducted from my bill.

Finally, the room was so cold!

I will not be staying again.

8/10

Excellent

02 Nov 2012

Verified traveler

Hotel staff service was outstanding .. the room is quite small, though.

10/10

Exceptional

20 Sep 2012

Dee

Right in the heart of it all...

A wonderful hotel located in one of the greatest areas in Milan. Minutes from all the shopping you could want. Wonderful atmosphere and the staff is so friendly and helpful. Truly a great hotel. I always stay here when I am in Milan. Small, convienient, charming...everything you would look for in a boutique hotel.

8/10

Excellent

25 Jul 2012

Ajay

Hotel is good for families & couples.

This is a wonderful hotel, with modern and sexy rooms and a warm and friendly staff - and that can be rare in Italy! I enjoyed the stay - even at the hotel's price point.