Holiday Inn Orlando East - Ucf Area By IHG

2/10

Poor

10 Mar 2026

Chastity

Horrible experience from the front desk to l maintenance all was horrible. Didn’t even stay checked out within 2 hours

Business Self

8/10

Excellent

10 Mar 2026

Patricia

yes

Family_with_children

2/10

Poor

09 Mar 2026

Manoj

Door hit the toilet bowl if you try to open fully. Shower had very low pressure and not hot - during day and night

Family_with_children

8/10

Excellent

09 Mar 2026

Jeremy

Overall the hotel was nice, but the room was missing some small details that make the Holiday Inn what it's known for. The lobby was very nice. The hallway to the room was warm and had an odor. The room was EXTREMELY hot and the thermostat did not work. It was more of a window unit. The TV only had local cable and no option to use or watch streaming services. The closet doors could not open all the way since the floor was warped. The shower faucet would not turn off. We had to push and pull the handle in different ways just to get the water to stop. Other than that, it was a good stay. Details really do make the difference especially when you are paying these kinds of prices.

Family

6/10

Pleasant

08 Mar 2026

Nicole

The staff was extremely helpful but the hotel rooms are a bit rundown and in need of a renovation. Our original room was damp and the area where the carpet met the tile was torn and some of the flooring tacks were sticking out. We stayed one of our two nights in that room. The second day we asked if they had another room for us being the room was so damp. It took several attempts as several of the other rooms were also damp. We did find one on the third attempt but in that room the toilet wouldn’t flush originally (we needed maintenance to fix it) and something was wrong with the pipes because the shower water only went from cold to super hot. We made due. The staff felt bad about the room switching and did offer us complimentary breakfast. The location is close to UCF. It was clean but I probably wouldn’t stay here again unless they updated and renovated the rooms.

6/10

Pleasant

08 Mar 2026

Simone

The carpet and pull out couch had an old musty odor and the bed and pull out couch were not comfortable. The restaurant staff was amazin at breakfast!!!

Family

10/10

Exceptional

05 Mar 2026

Paula

Great

6/10

Pleasant

03 Mar 2026

Brian

Judy the front desk clerk was awesome. Then the lady who came in after her. My room was ok, carpet was worn where it meet the tile and tack strip. If you stepped on it you would step on a tack. Had a couple issues with noise. Young ladies in the hallway. They had to quiet them down twice. Bar was never open and the wait staff was ok. Since they already got a tip included they didn’t check on you very often.

Business

10/10

Exceptional

02 Mar 2026

Beth

Didn’t use it

Family_with_children

8/10

Excellent

01 Mar 2026

Bernard

Restaurant staff

Partner

6/10

Pleasant

01 Mar 2026

LORA

It felt like it had a lot of moisture in the air to make the room feel muggy. Change the ac temperature but it didn’t help. It was for one night so we dealt with it. Bed weren’t comfortable.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Anthony

Nice

Partner

4/10

Poor

27 Feb 2026

Melanie

Room wasn’t clean, smelled musty/ moldy, rusted areas, dirty areas

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

John

It was very good

Self

8/10

Excellent

25 Feb 2026

Edgar

Clean room

10/10

Exceptional

24 Feb 2026

Damarys

Great place

10/10

Exceptional

23 Feb 2026

Bridgette

The staff was so sweet and accommodating when checking in. The room was clean and neat. I always enjoy staying here and will continue to come back again and again. the restaurant was good and so was breakfast and staff.

10/10

Exceptional

23 Feb 2026

Thomas

Amazing staff!!

6/10

Pleasant

21 Feb 2026

Tina

The room was fine. But we were right across from the one elevator that was working and there was quite a bit of noise overnight. Then the cleaning crew started rolling their carts down the hall and vacuuming before 8 am.

Friends

2/10

Poor

20 Feb 2026

Kevin

The room was a humid mess. Condensation everywhere so bad the light fixture was rusting

6/10

Pleasant

19 Feb 2026

Zobida

good condition but could have been better

10/10

Exceptional

18 Feb 2026

JAMIE

Good people

Partner

10/10

Exceptional

18 Feb 2026

Allisa

The safe was unusable as you couldn’t open the safe door as a wooden frame was in the way!

Partner

10/10

Exceptional

15 Feb 2026

Sol

The decor, cleanseness, the customer service, the front desk helpfulness.
Tameka (front desk) naturally reflects highest leadership levels of profesionalism, teamwork, knowledge, and mentorship.

Leisure Family

2/10

Poor

15 Feb 2026

Zain

After check in we discovered our room smelled of mold. Due to sinus allergies, we could not stay there.

Unfortunately, no additional rooms were available. I am not upset about the lack of availability for an alternate room. I am upset for the poor care that led to the room reeking of mold in the first place.

Additionally, one of the front desk attendants spoke to us rudely. She was very short in the manner that we were spoken to.

We were offered a refund for which I am awaiting confirmation.

Partner

8/10

Excellent

10 Feb 2026

Joel

Great location, clean and nice hotel!

Business Partner

4/10

Poor

31 Jan 2026

Brian

Make sure you don’t forget the breakfast voucher. The hostess swarms you. Expensive for what you get, and they are quick to remind you that only one tiny drink is included. Thanks for my tiny coffee. To top it off, they ask for a tip at the end… of a buffet breakfast.

Business_and_leisure Family

10/10

Exceptional

18 Jan 2026

Nicole

The rooms are spacious! Conveniently located to everything around UCF.

Leisure Family

10/10

Exceptional

17 Jan 2026

William

Good location. Room was clean

Leisure Family

6/10

Pleasant

15 Jan 2026

Richard

The hotel was average.

Family

6/10

Pleasant

12 Jan 2026

renold

Hotel looks alil outdated. Construction going on in front of Hotel

Partner

10/10

Exceptional

08 Jan 2026

Marco

Perfectly fine

8/10

Excellent

05 Jan 2026

Kyle

Best place to stay for The Fest. A bunch of of the bands stayed there too.

Leisure Friends

6/10

Pleasant

02 Jan 2026

Lorraine

Room was fine, outdated but the bedding is comfortable and the A/C works great! Upon my arrival, I walked up to the check-in desk where an older gentleman stood. I was not greeted, so I said hello i’m here to check-in. Not very kindly he said he was not a front desk person and someone will come help me shortly. Later that evening I see the same man who said he was not a front desk helping someone check-in. The welcoming experience was not very welcoming or helpful at first.

8/10

Excellent

29 Dec 2025

Moulid

Easy safe parking

Leisure Partner

2/10

Poor

29 Dec 2025

Jordan

Stay was good. Parking was a little sketchy with people staring at you when you parked like they were conveying your vehicles but luckily nothing happened. Breakfast was terrible definitely not worth $17 each.

Leisure

8/10

Excellent

29 Dec 2025

Michelle A

Room was clean and comfortable. Staff, especially morning dining room staff, was extremely friendly.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

William

The room was clean and the staff was very friendly. The lobby and restaurant area and rooms are all in need of an update in decor. The location was good parking was ample.

10/10

Exceptional

17 Dec 2025

lisa

Great staff the rooms were so clean

8/10

Excellent

15 Dec 2025

Neida

The waitress was very rude and nasty

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Malinda

They with held $50.00 for a deposit. I was not told of this and assumed I was over charged.When I checked out I found out this information

10/10

Exceptional

11 Dec 2025

Daniel

Great staff

Business

6/10

Pleasant

11 Dec 2025

Alexander

The staff and manager were nice and welcoming. The issue was with the room itself. Bedroom had mold and a weird smell. Toilet would get clogged constantly. So that part was really concerning and the place felt kinda humid as well.

Leisure Family

8/10

Excellent

11 Dec 2025

Diep

Room was clean, some smell from old piping?

Family

10/10

Exceptional

07 Dec 2025

Matthew

Yes

Business

8/10

Excellent

18 Nov 2025

Erin

The restaurant had awesome wings and pizza. Bar man was kind. Breakfast was great and we were in a hurry so the chef made our food super fast! The room could have used a Better cleaning job but it wasn’t bad. Shower had mold in the bathroom ceiling. Next to busy road but couldn’t hear the cars.

Friends_and_family Friends

8/10

Excellent

16 Nov 2025

Antonieta

Clean room, parking nice

Partner

4/10

Poor

16 Nov 2025

Maria

There was sort of a smell in our room that we couldn’t figure out what it was. I sprayed my body spray in the room and that helped a bit. The worst was as we were picking up our cell phone cords from the nightstand we saw a few bugs crawling on the glass table. I took a video for reference. Very disappointed!

10/10

Exceptional

10 Nov 2025

joe

Rooms are a little dated but overall clea, safe, everything nearby. I'd stay here again.

Leisure Family

10/10

Exceptional

10 Nov 2025

Darryl F

Tamika introduced herself as an awesome front desk manager from the minute i walkedbinto the building, she was attentive to my concerns that some guest will lie about a hotel making it seem better or worst then it truly is by there poor values or overly higher then expected values. We did not have breakfast so i did not comment on it. But the room was clean, restroom was clean, the hotel entrance was clean, it looked just like the photo on the site. We were delighted to stay and will come again when we visit Orlando. They (the managers will text you AND they reply back, awesome. They need to midrange spin type bikes in the weight room. But this place was centrally located and clean.

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Joseph

no breakfast and no car

4/10

Poor

08 Nov 2025

James

Room smelled terrible. Like wet dog.

6/10

Pleasant

01 Nov 2025

Ben

Room was decent, traffic is horrible getting into and leaving hotel. Breakfast is overpriced w no buffet.

Partner

10/10

Exceptional

01 Nov 2025

Kimberley

Room was perfect, clean and comfortable. Staff is very friendly and professional. Would definitely recommend this hotel.

Leisure Family

4/10

Poor

30 Oct 2025

Rick

The most humid hotel room I've ever stayed in. You could smell the wetness in the air. Paper bags i had left in the room became soft to the touch. On top of that, it seems like housekeeping did not change the duvet when they serviced the room; I had spilled a bit of food on it the night before, and i came back to the bed made, but the very same stain was in the very same place on the duvet. There was also a half-dead roach in the middle of the room on my last night. I will not be returning.

Business

8/10

Excellent

30 Oct 2025

Clara P

Room clean and quiet.

Staff nice and professional

Business

10/10

Exceptional

28 Oct 2025

Arthur

Convenient

Friends_and_family Friends

6/10

Pleasant

22 Oct 2025

Michael

The service

Leisure Family

8/10

Excellent

22 Oct 2025

Trino

Nice hotel

Leisure Family

6/10

Pleasant

19 Oct 2025

Donald

Bath smelled, toilet ran, carpet sketchy, AC not great, good staff, parking fine, sub par breakfast.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Maria

Needs close review and inspection of the cleaning.

Leisure Family

2/10

Poor

12 Oct 2025

John

Well, we had a hard time turning the AC on. The room and hallway smelled weird, and the bedsheets were still wet, like they weren't dried all the way. There was a used towelette in the bathroom on top of the shower curtain.

Leisure Family

4/10

Poor

06 Oct 2025

Tracey

The room smelled of mold and was very damp the night we checked in. Because it was late, we tried to make the best of it. The bed was nice, but everything felt damp. My sinuses started acting up. In the morning the situation was not improved. Next to the window in the corner, there was mold. When we went to the front desk, we were told they replaced all the windows, so maybe that is were the excess moisture was coming from. They offered another room, but it had the same smell, we did not see mold. We checked out early.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Joshua

Thanks for a nice stay.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2025

alissar

Enjoyed our stay

2/10

Poor

30 Sep 2025

Kristen J

Mold in the rooms and outside the door. I am an asthmatic and had issues breathing! These rooms need dehumidifiers! They are very musty. I would like compensation

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Elsa

Stayed for two nights. Decent hotel. Beds were comfortable. Hotel could use a deep cleaning. I don’t usually look under beds but this time my glasses fell behind the bed and as I was looking for them in noticed layers of dust and cow webs it was nasty with layers of dust. Kind of made me a little uncomfortable but other than that it was ok.

Leisure Family

10/10

Exceptional

27 Sep 2025

Jeroid

Clean, friendly and knowledgeable staff. The room was clean and comfortable. Overall, great stay!

10/10

Exceptional

26 Sep 2025

Matthew

Yes

8/10

Excellent

24 Sep 2025

theresa

While the staff was nice the room was more worn. It was clean but was feeling it's age.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Amarilis

Excellent

Business_and_leisure Family

10/10

Exceptional

12 Sep 2025

Linda

Very friendly staff

Leisure Self

8/10

Excellent

12 Sep 2025

Ronda

Parent weekend

The hotel front desk staff are efficient,
pleasant and patient and go above and beyond to be helpful. The hotel could use some updates as the carpet,bathroom vanity and fixtures are definitely showing their age. The bathroom was clean enough but the door and walls could use a better wipe down.

Friends_and_family Family

4/10

Poor

08 Sep 2025

franco

humidity in the rooms is awful

the room was good except for the terrible humidity that was in the room. we were assigned to the 5th floor and the humidity in the room was awful. we then went to the 3rd floor but again the humidity in the room was terrible. it was so bad the the vent in the bathroom was dripping. I dont understand how the bathrooms dop not have fans

Business

10/10

Exceptional

01 Sep 2025

Carmen

Near restaurant n stores

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Carmen

To far from the port canaveral

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

FURROKH

Great place for the price

Leisure Family

10/10

Exceptional

20 Aug 2025

Mary

We were there overnight, didn’t need anything elaborate. That said, this was one of the most comfortable mattresses I ever slept on! Hotel and room were clean, staff kind and professional. After checking out the front desk called to tell me housekeeping found some items I had left in the room. I appreciate the promptness of the call and the housekeeping staff’s honesty. Highly recommend!

Leisure Partner

6/10

Pleasant

18 Aug 2025

Wendy

In a few sentence- The hotel was was-average , staff was super helpful and responsive , but our bathroom had a weird smell and mildew in the shower. The faucet in tub and sink were leaky.

8/10

Excellent

18 Aug 2025

Violet

Hotel was excellent. Room was a bit muggy and warm. Room was beautiful though, beds comfy. Breakfast was delicious but we had to ask the buffet to be refilled. All the food was empty except the sausage. The staff in the restaurant seemed frazzled, maybe new? Maybe understaffed? Overall, we would stay again.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Gopi

Close to UCF and nice staff

10/10

Exceptional

09 Aug 2025

PABLO

Todo bien

10/10

Exceptional

02 Aug 2025

Richard

Great customer service. Clean rooms. Everything as expected.

8/10

Excellent

01 Aug 2025

James

N/a

Business_and_leisure Self

10/10

Exceptional

27 Jul 2025

OLIVIA DE

Great staff always out to please

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

adrian

i enjoyed it it was nice and close to were i had towere i had to go

Leisure Self

6/10

Pleasant

21 Jul 2025

Annalyn

Outdated

Leisure Family

10/10

Exceptional

18 Jul 2025

Marie

This Holiday Inn was clean. The staff was very attentive and were customer service oriented. My room was exquisite. I enjoyed my stay.

Leisure Family

2/10

Poor

07 Jul 2025

Chaithra

Did not get hot water and also the room smells bad..

10/10

Exceptional

30 Jun 2025

Gary

Great Location, easy to get around

Business Self

8/10

Excellent

29 Jun 2025

Bentley

Quiet, near shopping mall and restaurants and near major highways

10/10

Exceptional

24 Jun 2025

Dawn

Hotel condition is perfect no issues at all

Friends_and_family Friends

6/10

Pleasant

24 Jun 2025

Verified traveler

Parking Issues

Parking is a mad-house. Loud corner location. Smelled marijuana every time we left or entered the outside of the hotel.

Partner

10/10

Exceptional

23 Jun 2025

Michael Frank

Excellent service here, knowledgeable and very very on top of their job

10/10

Exceptional

11 Jun 2025

Dana Gillie

Professional staff room was well cleaned

Business Family

10/10

Exceptional

10 Jun 2025

Julien

Friendly staff

4/10

Poor

09 Jun 2025

Monica

We were very disappointed by our stay. Old, dirty, and uninviting property. The pool chairs were nearly broken. The shampoo holder in the shower was falling off the wall. And considerable construction outside of property along with construction in the property that was noisy. My family had to move rooms because of roaches and a broken door. Very poor experience. Would not recommend!

Family_with_children

10/10

Exceptional

09 Jun 2025

Julien

Friendly staff

10/10

Exceptional

07 Jun 2025

Deborah

We were allowed to check in early which helped us greatly.

Leisure Family