Holiday Inn Orlando East - Ucf Area By IHG

United States , Orlando Area - Florida - FL
Orlando, 1724 N. Alafaya Trail
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100 reviews shown

10/10

Exceptional

17 Jun 2026

Micaela

Clean room. Great staff.

Partner

10/10

Exceptional

07 Jun 2026

Tracy

I had forgotten my phone charger and my phone was dead. I was afraid I would oversleep and miss my flight so I asked for a wake up knock on my door at 7:30AM and they did that for me. Very helpful!

Self

6/10

Pleasant

07 Jun 2026

Mark

Staff was amazing! Room 608 had a humid musty smell … we think coming from the carpet. Wish the rooms were tile or hardwood floors.

Self

8/10

Excellent

05 Jun 2026

Wilma

Breakfast was not included with the room reservation. Everything else was great, but it is something future guests may want to be aware of.

Family

10/10

Exceptional

04 Jun 2026

Ivette

Great and comfy, clean, staff was nice. Easy in and out.

Partner

10/10

Exceptional

03 Jun 2026

DARLA

Excellent place to stay … I liked the texting option when there were questions we had … and the breakfast in the restaurant was excellent choice

Family

10/10

Exceptional

03 Jun 2026

Evelyn

T v was not working

Self

6/10

Pleasant

03 Jun 2026

Lidisis

My room felt damp, and the bathroom drain didn't smell good. But the hotel is quiet.

Family

6/10

Pleasant

02 Jun 2026

Lee

Room was pretty clean to eye but had a very odd smell.
Ice machine was out of order and there was a very funky smell coming from the hall it was in.
Check in was pretty easy. I would say the staff is the highlight of the facility.

Family_with_children

10/10

Exceptional

02 Jun 2026

nick

Very helpful and friendly staff, led to a pleasurable stay. The food and breakfast were very good, above standard for hotel dining. Reasonably priced. Handy location

Partner

10/10

Exceptional

30 May 2026

MERITH

Great stay

Family_with_children

10/10

Exceptional

28 May 2026

Scott

Great location, nice newer build. Excellent food and bar for all times of the day you spend there, convenient for a guest to have it all available in one spot. I’d like to thank the guest that found my wallet in the elevator and the honest staff that held onto it safely. It certainly was going to be a hard day without it, so I reallly appreciate it in high regards. All the cash I had was still in it along with my ID/cards/etc. for my flight home. A+

Self

10/10

Exceptional

27 May 2026

Chelsea

Hotel was nice and clean, had a restaurant in the lobby with wonderful staff we ate here almost every night and morning! Very helpful front desk.

Friends

6/10

Pleasant

25 May 2026

Joan

The staff was great and kind. The room was ok but not what I was expecting. There were marks on doors that could’ve been cleaned and overall the room did not match the overall quality of the hotel.

Family

8/10

Excellent

24 May 2026

Troy

The room was nice. Just the when you flush the toilet the water would keep running. And yesterday they was doing work across from my room. So it was noisy. But the room was good.

Partner

10/10

Exceptional

21 May 2026

michelle

The front desk was very accommodating and helpful.

10/10

Exceptional

18 May 2026

Mario

Clean and nice.

2/10

Poor

17 May 2026

Robert

The desk clerks, the maintenance staff and manager were very kind. That’s the only positive review. The first room I went to had a dead bug under the pillow, the second room had dust inches thick and bugs crawling on the nightstand, the third room had a leak from the ac unit above and a puddle on the window sill, the fourth room the card key would not work, the fifth room was okay, sort of, after the manager sent the housekeeping up to “reclean” the room. The hotel is slowly undergoing much needed renovations. I would have went to another hotel, but I was stuck due to it being graduation weekend at the college. Again, the staff did their best to accommodate me, but the housekeeping staff needs retraining or to be let go!

10/10

Exceptional

15 May 2026

Diane

The entire staff that we interacted with were fantastic.

Breakfast off a menu was excellent. Property was convenient as well as quiet.

8/10

Excellent

14 May 2026

Jude

Overall a very good stay. We’ll be back!

Family_with_children

8/10

Excellent

14 May 2026

CAREY

Looks like the place is in transition!

Partner

10/10

Exceptional

13 May 2026

Armando

Property is being renovated. A/C wasn’t cooling

8/10

Excellent

11 May 2026

Flor

Clean rooms

8/10

Excellent

11 May 2026

Russ

The hotel and staff was great and plenty of parking..room was clean and cool ...the only thing I didn't like was the buffet breakfast the choices were good but the was cold it's hard to eat biscuits with cold gravy but we would definitely go back

10/10

Exceptional

11 May 2026

Carolin

It’s an excellent place to stay!

Self

8/10

Excellent

10 May 2026

Timothy

The area around the hotel is not the greatest but the hotel was clean staff was good one of the most comfortable beds I've ever slept in a hotel we definitely stay here again

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Cari

The room was very humid. The ac high fan didn’t work (it shut it off) and the auto setting made it cool but humid and damp in the room. The property had no ice water in the lobby to fill your bottles with and the entry way was dirty. Will not be staying again.

Partner

2/10

Poor

09 May 2026

Brett

Staff did nothing to help
Me with a loud room next door

Business

10/10

Exceptional

08 May 2026

Dana Gillie

Parking easy and safe.

2/10

Poor

06 May 2026

Jessica

First room smelt like a cigarette. Second room, the AC was so loud (making weird noises). They did offer a third room or Maintenance to come check on it but it was too late. So while the staff was nice, due to room conditions, I will not be staying there again.

Family

10/10

Exceptional

04 May 2026

Miguel

Nice clean and centric for malls and restaurants

Friends

8/10

Excellent

03 May 2026

Ilka

Good

8/10

Excellent

02 May 2026

Lisa

Clean room

6/10

Pleasant

02 May 2026

April

Was expecting free breakfast with stay but didn't come with stay at hotel

Partner

10/10

Exceptional

26 Apr 2026

Mark

Yes

Business Family_with_children

10/10

Exceptional

22 Apr 2026

Leann

Very nice breakfast area. Choices on menu were varied and reasonably priced. Nice location for shopping and many restaurants to choose from in the area.

Partner

10/10

Exceptional

21 Apr 2026

Jose

Partner

10/10

Exceptional

21 Apr 2026

Fitna

Yeah it was wonderful

4/10

Poor

21 Apr 2026

matthew

Rooms smells

8/10

Excellent

20 Apr 2026

Micaela

Clean room, staff was friendly.

Partner

10/10

Exceptional

17 Apr 2026

Darrien Jordan

Staff was great. Had a problem with my room but they were able to help me get a new one quickly.

Self

4/10

Poor

17 Apr 2026

kassie

The bed was very uncomfortable. The shower made a terrible noise. The cold water on the faucet had no pressure. No sound barrier to noise in the hallway/traffic. Terrible smell in the bathroom. Was not my favorite place to stay.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Jennifer

My room was very spacious. The bed linens appeared clean. Other than that, things were not so great. Debris from others guest was under the bed. Bathroom was not very clean - again dirt under vanity and in corners. Furniture was hammered. It looks like dorm furniture after a year of abuse. Hallways needed coat of paint. Construction going on outside which I did not know about therefore, hammering early in am and running hot water made the pipes shake super loud.

10/10

Exceptional

15 Apr 2026

Wanda

Wish the restaurant was open longer hours. Would have loved to try it.

Family

6/10

Pleasant

14 Apr 2026

matthew

This hotel looked very nice, but my room had a funky smell.

10/10

Exceptional

13 Apr 2026

rosaria

Clean room

Family

10/10

Exceptional

12 Apr 2026

Neida

Please I’d great but restaurant waitress has an attitude and demeaning behavior

Partner

8/10

Excellent

11 Apr 2026

Patti

Parking was fine. Well lit

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Bilal

Good place to stay

6/10

Pleasant

03 Apr 2026

Clarence

Hotel needs upgrade. Looks like the landlord special just quick fixes they didn’t actually paint correctly or re caulk correctly lot of sloppy work. It’s ok if you just need to spend the night and take off next day but longer stay N O

Friends

6/10

Pleasant

03 Apr 2026

Adam

Other than the construction on the entrance the property was nice. There’s a bit of general maintenance that’s required. The room I was in was clean but it smelled terrible! The ac smelled moldy/musty and the bathroom smelled like a rotten sewer drain. I asked them to clean the drains. I believe they did while I was away because it smelled a little better but by the next morning it was awful again.

Self

10/10

Exceptional

02 Apr 2026

Frances

We didn't have breakfast, but everything else was good.

Partner

10/10

Exceptional

31 Mar 2026

Kimberly

Parking easy

Partner

10/10

Exceptional

30 Mar 2026

Amy

After a vacation rental debacle, Expedia came to the rescue for our group of four with two rooms at Holiday Inn Express. We were greeted by a friendly and compassionate staff who even put our rooms together. Rooms were clean with everything we needed for a safe stay. Parking was included and we were given a good offer on breakfast through our booking with Expedia. We'll absolutely consider booking here again when we're back in the area.

Friends

10/10

Exceptional

30 Mar 2026

Craig

Definitely glad I stayed there.

Self

8/10

Excellent

28 Mar 2026

Nancy

It was our last night before we heading back home, we really enjoyed our stay. The only thing is that the pool loungers could use some fixing. But other than that we enjoyed that we didn't have to leave to eat or have a drink.

Business Family

6/10

Pleasant

28 Mar 2026

Joshua

Smelled like fresh paint. Carpet and bathroom pretty rough. Friendly staff, good location close to Addition Arena.

8/10

Excellent

26 Mar 2026

Karen

Enjoyed the size of the room. Sheets and pillows very good.Quiet was plentiful and excellent maid service. Enjoyed restaurant and bar area. Thats a perk missing in a lot of hotels. I would have loved room service....in my dreams.

10/10

Exceptional

25 Mar 2026

Nathalie

room was super clean and pretty !

Leisure Partner

10/10

Exceptional

24 Mar 2026

Luis R.

This property was great to stay at, everything was conveniently close. The staff was great and informative. And the rooms were super clean. No issues to note.

Family_with_children

10/10

Exceptional

24 Mar 2026

mable

Clean rooms

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Julio

Great choice

8/10

Excellent

22 Mar 2026

Bob

Nice hotel. Close to everything. Staff friendly

Partner

10/10

Exceptional

21 Mar 2026

Jonathan

The staff is excellent. Responded to all our needs.

Partner

8/10

Excellent

21 Mar 2026

Michael

There was some renovations going on while we were staying there and did not use the pool or any other amenities.

10/10

Exceptional

21 Mar 2026

Betzaida

Loved the property. Close to restaurants and shopping area

8/10

Excellent

20 Mar 2026

Stacie

Nice property and room was great, except shower needed a little work with draining.

Family

10/10

Exceptional

19 Mar 2026

Brittany

All dove products in the rooms. Clean. Very nice hotel

Partner

6/10

Pleasant

17 Mar 2026

ana

The shower was terrible

10/10

Exceptional

16 Mar 2026

William

I found the property to be clean and comfortable. I would recommend and plan to return to the hotel on my next visit to the area.

Partner

10/10

Exceptional

16 Mar 2026

Tyrone

Great customer service and hospitality.

Self

6/10

Pleasant

15 Mar 2026

Sherion

Clean rom & friendly staff. We were told our price did not include breakfast & I do not understand why. Please advise.

Friends

10/10

Exceptional

14 Mar 2026

Mariana

Great location, easy access, beautiful and comfortable room. All excellent! Definitely will stay there again!

Self

2/10

Poor

10 Mar 2026

Chastity

Horrible experience from the front desk to l maintenance all was horrible. Didn’t even stay checked out within 2 hours

Business Self

8/10

Excellent

10 Mar 2026

Patricia

yes

Family_with_children

2/10

Poor

09 Mar 2026

Manoj

Door hit the toilet bowl if you try to open fully. Shower had very low pressure and not hot - during day and night

Family_with_children

8/10

Excellent

09 Mar 2026

Jeremy

Overall the hotel was nice, but the room was missing some small details that make the Holiday Inn what it's known for. The lobby was very nice. The hallway to the room was warm and had an odor. The room was EXTREMELY hot and the thermostat did not work. It was more of a window unit. The TV only had local cable and no option to use or watch streaming services. The closet doors could not open all the way since the floor was warped. The shower faucet would not turn off. We had to push and pull the handle in different ways just to get the water to stop. Other than that, it was a good stay. Details really do make the difference especially when you are paying these kinds of prices.

Family

6/10

Pleasant

08 Mar 2026

Nicole

The staff was extremely helpful but the hotel rooms are a bit rundown and in need of a renovation. Our original room was damp and the area where the carpet met the tile was torn and some of the flooring tacks were sticking out. We stayed one of our two nights in that room. The second day we asked if they had another room for us being the room was so damp. It took several attempts as several of the other rooms were also damp. We did find one on the third attempt but in that room the toilet wouldn’t flush originally (we needed maintenance to fix it) and something was wrong with the pipes because the shower water only went from cold to super hot. We made due. The staff felt bad about the room switching and did offer us complimentary breakfast. The location is close to UCF. It was clean but I probably wouldn’t stay here again unless they updated and renovated the rooms.

6/10

Pleasant

08 Mar 2026

Simone

The carpet and pull out couch had an old musty odor and the bed and pull out couch were not comfortable. The restaurant staff was amazin at breakfast!!!

Family

10/10

Exceptional

05 Mar 2026

Paula

Great

6/10

Pleasant

03 Mar 2026

Brian

Judy the front desk clerk was awesome. Then the lady who came in after her. My room was ok, carpet was worn where it meet the tile and tack strip. If you stepped on it you would step on a tack. Had a couple issues with noise. Young ladies in the hallway. They had to quiet them down twice. Bar was never open and the wait staff was ok. Since they already got a tip included they didn’t check on you very often.

Business

10/10

Exceptional

02 Mar 2026

Beth

Didn’t use it

Family_with_children

8/10

Excellent

01 Mar 2026

Bernard

Restaurant staff

Partner

6/10

Pleasant

01 Mar 2026

LORA

It felt like it had a lot of moisture in the air to make the room feel muggy. Change the ac temperature but it didn’t help. It was for one night so we dealt with it. Bed weren’t comfortable.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Anthony

Nice

Partner

4/10

Poor

27 Feb 2026

Melanie

Room wasn’t clean, smelled musty/ moldy, rusted areas, dirty areas

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

John

It was very good

Self

8/10

Excellent

25 Feb 2026

Edgar

Clean room

10/10

Exceptional

24 Feb 2026

Damarys

Great place

10/10

Exceptional

23 Feb 2026

Bridgette

The staff was so sweet and accommodating when checking in. The room was clean and neat. I always enjoy staying here and will continue to come back again and again. the restaurant was good and so was breakfast and staff.

10/10

Exceptional

23 Feb 2026

Thomas

Amazing staff!!

6/10

Pleasant

21 Feb 2026

Tina

The room was fine. But we were right across from the one elevator that was working and there was quite a bit of noise overnight. Then the cleaning crew started rolling their carts down the hall and vacuuming before 8 am.

Friends

2/10

Poor

20 Feb 2026

Kevin

The room was a humid mess. Condensation everywhere so bad the light fixture was rusting

6/10

Pleasant

19 Feb 2026

Zobida

good condition but could have been better

10/10

Exceptional

18 Feb 2026

JAMIE

Good people

Partner

10/10

Exceptional

18 Feb 2026

Allisa

The safe was unusable as you couldn’t open the safe door as a wooden frame was in the way!

Partner

10/10

Exceptional

15 Feb 2026

Sol

The decor, cleanseness, the customer service, the front desk helpfulness.
Tameka (front desk) naturally reflects highest leadership levels of profesionalism, teamwork, knowledge, and mentorship.

Leisure Family

2/10

Poor

15 Feb 2026

Zain

After check in we discovered our room smelled of mold. Due to sinus allergies, we could not stay there.

Unfortunately, no additional rooms were available. I am not upset about the lack of availability for an alternate room. I am upset for the poor care that led to the room reeking of mold in the first place.

Additionally, one of the front desk attendants spoke to us rudely. She was very short in the manner that we were spoken to.

We were offered a refund for which I am awaiting confirmation.

Partner

8/10

Excellent

10 Feb 2026

Joel

Great location, clean and nice hotel!

Business Partner

4/10

Poor

31 Jan 2026

Brian

Make sure you don’t forget the breakfast voucher. The hostess swarms you. Expensive for what you get, and they are quick to remind you that only one tiny drink is included. Thanks for my tiny coffee. To top it off, they ask for a tip at the end… of a buffet breakfast.

Business_and_leisure Family