Name: Holiday Inn Orlando East - Ucf Area By IHG
Address: 1724 N. Alafaya Trail, Orlando, 32826, US

6/10

Pleasant

01 Aug 2026

Orlando

The housekeeping staff was very attentive to us. Facility is under renovation so some amenities are not up to par but the staff was great.

4/10

Poor

01 Aug 2026

Geraldine

None

10/10

Exceptional

31 Jul 2026

Aaron

Excellent staff was very nice and prompt

2/10

Poor

30 Jul 2026

Norma

Unfortunately this was a very bad experience and when I spoke to the staff they were not helpful.

2/10

Poor

30 Jul 2026

Yu

Terrible. Mold and mildew everywhere. AC was not working well to reduce the humidity and makes the bed wet.

6/10

Pleasant

30 Jul 2026

Edwin

staff at my early morning check in seemed unfamiliar with the concept of paying for a previous night when arriving at 7a and wanting to use the room to rest and refresh after a red eye flight.
The breakfast was wonderful.

6/10

Pleasant

28 Jul 2026

Jonathan

Under renovations but the staff is super helpful and kind. Actually nice people that made a challenging time better.

2/10

Poor

26 Jul 2026

Steven

There were many things wrong with this property. The desk clerks were unhelpful and snarky. We had paid a deposit when we booked and when we tried checking in the hotel insisted we paid nothing even though I showed two different receipts from Expedia, one on my booking page and one in my email and they refused to let us check in unless we repaid this amount leaving me and my family 650 miles from home with no hotel otherwise. The hotel was under renovation / construction and if this were noted on Expedia we would not have booked there. We love IHG properties but after this stay we will be avoiding them in the future. The rooms had no circulation and smelled liked mildew. The mattress were 12 years old, hard and very uncomfortable. The bathroom door handle didn’t work half the time and was falling off. The lights in the ceiling strobed when you turned them on. The closet door was very difficult to close once opened so we had to leave it closed and not utilize the space. The bathroom and shower was so small, when you turned around I. The shower you would bump the opposite wall. I have pictures to prove this. Avoid this hotel u less you wish to torture your family.

4/10

Poor

25 Jul 2026

Nichole

The property had no hot water! There was construction on the floor above us and the air conditioning was not working properly.

10/10

Exceptional

25 Jul 2026

Anthony

Check-in was quick and easy

8/10

Excellent

25 Jul 2026

Francis

It was great. Breakfast was great. the service staff very friendly.

2/10

Poor

24 Jul 2026

Monique

Broken doors, shower. Room last improved sometime 25 years maybe.

4/10

Poor

24 Jul 2026

Izzy

Didn’t notify me about the construction that was happening right outside my door and when asked for a refund or a discount was meet with rude

8/10

Excellent

23 Jul 2026

Maylen

I thought it had breakfast as a buffet but nope

10/10

Exceptional

23 Jul 2026

Joaquin

It was a great place for our stay visiting my daughter at her university.

4/10

Poor

21 Jul 2026

Thomas

The hotel was clean. The room was clean. The problem is that the first two nights, the hot water didn’t work. I didn’t get a hot shower until the 3rd night. The other issue is that the first two mornings, someone was using a loud drill and the 3rd morning it was a loud hammer. Needless to say, we didn’t get a lot of sleep.

Partner

6/10

Pleasant

20 Jul 2026

ninoska

The room carpet smell very humid and there were roaches in the room.

Family_with_children

8/10

Excellent

20 Jul 2026

John

Good hotel

Self

10/10

Exceptional

15 Jul 2026

Neida

I so far like this placec

4/10

Poor

14 Jul 2026

Kenneth

Old and dated. Room was damp, sink leaking, sink only had hot water (not great for brushing your teeth ) and they are under renovations. Fair enough, you’re upgrading probably for those reasons. But this was not disclosed nor discounted for. Loud during the day starting at 7 am.

Ice machine not working, gym closed. And generally just beat up. I would not stay until after the renovations. Disappointing the Expedia and the hotel never disclosed this status.

Family

10/10

Exceptional

12 Jul 2026

Natasha

Great Overnight Stay.

Family

2/10

Poor

11 Jul 2026

Danielle

There were a lot of issues during our stay. There was mold growing, wrappers stuck behind the beds, and roaches in the elevator. The shower handle broke off, the sinks backed up, as did the toilets. The laundry room was down, so was the gym. The website hadn’t said either was under construction. There were also people whom climbed the gate with a gun when my kids were in the pool. Then, after a party on the Fourth of July, the pool was left to turn green for DAYS. There is a lack of security, and attention. Housekeeping would also be unable to be reached, or not fully cleaning the place. The elevators also tended to get stuck. Not to mention, this place is under a lot of construction! It was so hard to sleep when you’d be woken up to the sounds of construction at 7-8 am, and it sounded like the rooftop was gonna cave. Oh, and this place is supposed to be smoke free, but all I would smell by morning is weed. WOULD NOT STAY HERE AGAIN.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Adrienne

Since the hotel is in the middle of some renovation work things were a little dusty but very clean..we needed to change our room because of a mildew smell which my niece was very sensitive to but this was done with care and consideration..overall the stay was very pleasant I would stay there again..
The staff is outstanding all the things you want in the people running a hotel

Family

8/10

Excellent

06 Jul 2026

James

The place was under construction when we stayed a couple months ago but it was still clean and the staff were friendly.

Partner

10/10

Exceptional

05 Jul 2026

Alberto

Very nice staff, clean and spacious room. The bathroom could be larger, the door doesn't open completely as it's limited by the toilet bowl.

Partner

10/10

Exceptional

29 Jun 2026

Johanna

Clean room and friendly staff

Partner

10/10

Exceptional

28 Jun 2026

Will

Good staff , clean rooms, everything its close.

Self

8/10

Excellent

21 Jun 2026

Adam

I stayed at two Holiday Inn locations in Florida this trip and neither of the showers were level. The doors wouldn’t stay open and this one was leaning so far the water puddled up on one end. There were screw holes in the walls and the bathroom walls were unfinished.

The staff were great. Pleasant and helpful. The location is perfect for Busch Gardens.

Family_with_children

8/10

Excellent

19 Jun 2026

Miriam

Nice room. Good food. Would stay there again

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Micaela

Clean room. Great staff.

Partner

10/10

Exceptional

07 Jun 2026

Tracy

I had forgotten my phone charger and my phone was dead. I was afraid I would oversleep and miss my flight so I asked for a wake up knock on my door at 7:30AM and they did that for me. Very helpful!

Self

6/10

Pleasant

07 Jun 2026

Mark

Staff was amazing! Room 608 had a humid musty smell … we think coming from the carpet. Wish the rooms were tile or hardwood floors.

Self

8/10

Excellent

05 Jun 2026

Wilma

Breakfast was not included with the room reservation. Everything else was great, but it is something future guests may want to be aware of.

Family

10/10

Exceptional

04 Jun 2026

Ivette

Great and comfy, clean, staff was nice. Easy in and out.

Partner

10/10

Exceptional

03 Jun 2026

DARLA

Excellent place to stay … I liked the texting option when there were questions we had … and the breakfast in the restaurant was excellent choice

Family

10/10

Exceptional

03 Jun 2026

Evelyn

T v was not working

Self

6/10

Pleasant

03 Jun 2026

Lidisis

My room felt damp, and the bathroom drain didn't smell good. But the hotel is quiet.

Family

6/10

Pleasant

02 Jun 2026

Lee

Room was pretty clean to eye but had a very odd smell.
Ice machine was out of order and there was a very funky smell coming from the hall it was in.
Check in was pretty easy. I would say the staff is the highlight of the facility.

Family_with_children

10/10

Exceptional

02 Jun 2026

nick

Very helpful and friendly staff, led to a pleasurable stay. The food and breakfast were very good, above standard for hotel dining. Reasonably priced. Handy location

Partner

10/10

Exceptional

30 May 2026

MERITH

Great stay

Family_with_children

10/10

Exceptional

28 May 2026

Scott

Great location, nice newer build. Excellent food and bar for all times of the day you spend there, convenient for a guest to have it all available in one spot. I’d like to thank the guest that found my wallet in the elevator and the honest staff that held onto it safely. It certainly was going to be a hard day without it, so I reallly appreciate it in high regards. All the cash I had was still in it along with my ID/cards/etc. for my flight home. A+

Self

10/10

Exceptional

27 May 2026

Chelsea

Hotel was nice and clean, had a restaurant in the lobby with wonderful staff we ate here almost every night and morning! Very helpful front desk.

Friends

6/10

Pleasant

25 May 2026

Joan

The staff was great and kind. The room was ok but not what I was expecting. There were marks on doors that could’ve been cleaned and overall the room did not match the overall quality of the hotel.

Family

8/10

Excellent

24 May 2026

Troy

The room was nice. Just the when you flush the toilet the water would keep running. And yesterday they was doing work across from my room. So it was noisy. But the room was good.

Partner

10/10

Exceptional

21 May 2026

michelle

The front desk was very accommodating and helpful.

10/10

Exceptional

18 May 2026

Mario

Clean and nice.

2/10

Poor

17 May 2026

Robert

The desk clerks, the maintenance staff and manager were very kind. That’s the only positive review. The first room I went to had a dead bug under the pillow, the second room had dust inches thick and bugs crawling on the nightstand, the third room had a leak from the ac unit above and a puddle on the window sill, the fourth room the card key would not work, the fifth room was okay, sort of, after the manager sent the housekeeping up to “reclean” the room. The hotel is slowly undergoing much needed renovations. I would have went to another hotel, but I was stuck due to it being graduation weekend at the college. Again, the staff did their best to accommodate me, but the housekeeping staff needs retraining or to be let go!

10/10

Exceptional

15 May 2026

Diane

The entire staff that we interacted with were fantastic.

Breakfast off a menu was excellent. Property was convenient as well as quiet.

8/10

Excellent

14 May 2026

Jude

Overall a very good stay. We’ll be back!

Family_with_children

8/10

Excellent

14 May 2026

CAREY

Looks like the place is in transition!

Partner

10/10

Exceptional

13 May 2026

Armando

Property is being renovated. A/C wasn’t cooling

8/10

Excellent

11 May 2026

Flor

Clean rooms

8/10

Excellent

11 May 2026

Russ

The hotel and staff was great and plenty of parking..room was clean and cool ...the only thing I didn't like was the buffet breakfast the choices were good but the was cold it's hard to eat biscuits with cold gravy but we would definitely go back

10/10

Exceptional

11 May 2026

Carolin

It’s an excellent place to stay!

Self

8/10

Excellent

10 May 2026

Timothy

The area around the hotel is not the greatest but the hotel was clean staff was good one of the most comfortable beds I've ever slept in a hotel we definitely stay here again

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Cari

The room was very humid. The ac high fan didn’t work (it shut it off) and the auto setting made it cool but humid and damp in the room. The property had no ice water in the lobby to fill your bottles with and the entry way was dirty. Will not be staying again.

Partner

2/10

Poor

09 May 2026

Brett

Staff did nothing to help
Me with a loud room next door

Business

10/10

Exceptional

08 May 2026

Dana Gillie

Parking easy and safe.

2/10

Poor

06 May 2026

Jessica

First room smelt like a cigarette. Second room, the AC was so loud (making weird noises). They did offer a third room or Maintenance to come check on it but it was too late. So while the staff was nice, due to room conditions, I will not be staying there again.

Family

10/10

Exceptional

04 May 2026

Miguel

Nice clean and centric for malls and restaurants

Friends

8/10

Excellent

03 May 2026

Ilka

Good

8/10

Excellent

02 May 2026

Lisa

Clean room

6/10

Pleasant

02 May 2026

April

Was expecting free breakfast with stay but didn't come with stay at hotel

Partner

10/10

Exceptional

26 Apr 2026

Mark

Yes

Business Family_with_children

10/10

Exceptional

22 Apr 2026

Leann

Very nice breakfast area. Choices on menu were varied and reasonably priced. Nice location for shopping and many restaurants to choose from in the area.

Partner

10/10

Exceptional

21 Apr 2026

Jose

Ok

Partner

10/10

Exceptional

21 Apr 2026

Fitna

Yeah it was wonderful

4/10

Poor

21 Apr 2026

matthew

Rooms smells

8/10

Excellent

20 Apr 2026

Micaela

Clean room, staff was friendly.

Partner

10/10

Exceptional

17 Apr 2026

Darrien Jordan

Staff was great. Had a problem with my room but they were able to help me get a new one quickly.

Self

4/10

Poor

17 Apr 2026

kassie

The bed was very uncomfortable. The shower made a terrible noise. The cold water on the faucet had no pressure. No sound barrier to noise in the hallway/traffic. Terrible smell in the bathroom. Was not my favorite place to stay.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Jennifer

My room was very spacious. The bed linens appeared clean. Other than that, things were not so great. Debris from others guest was under the bed. Bathroom was not very clean - again dirt under vanity and in corners. Furniture was hammered. It looks like dorm furniture after a year of abuse. Hallways needed coat of paint. Construction going on outside which I did not know about therefore, hammering early in am and running hot water made the pipes shake super loud.

10/10

Exceptional

15 Apr 2026

Wanda

Wish the restaurant was open longer hours. Would have loved to try it.

Family

6/10

Pleasant

14 Apr 2026

matthew

This hotel looked very nice, but my room had a funky smell.

10/10

Exceptional

13 Apr 2026

rosaria

Clean room

Family

10/10

Exceptional

12 Apr 2026

Neida

Please I’d great but restaurant waitress has an attitude and demeaning behavior

Partner

8/10

Excellent

11 Apr 2026

Patti

Parking was fine. Well lit

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Bilal

Good place to stay

6/10

Pleasant

03 Apr 2026

Clarence

Hotel needs upgrade. Looks like the landlord special just quick fixes they didn’t actually paint correctly or re caulk correctly lot of sloppy work. It’s ok if you just need to spend the night and take off next day but longer stay N O

Friends

6/10

Pleasant

03 Apr 2026

Adam

Other than the construction on the entrance the property was nice. There’s a bit of general maintenance that’s required. The room I was in was clean but it smelled terrible! The ac smelled moldy/musty and the bathroom smelled like a rotten sewer drain. I asked them to clean the drains. I believe they did while I was away because it smelled a little better but by the next morning it was awful again.

Self

10/10

Exceptional

02 Apr 2026

Frances

We didn't have breakfast, but everything else was good.

Partner

10/10

Exceptional

31 Mar 2026

Kimberly

Parking easy

Partner

10/10

Exceptional

30 Mar 2026

Amy

After a vacation rental debacle, Expedia came to the rescue for our group of four with two rooms at Holiday Inn Express. We were greeted by a friendly and compassionate staff who even put our rooms together. Rooms were clean with everything we needed for a safe stay. Parking was included and we were given a good offer on breakfast through our booking with Expedia. We'll absolutely consider booking here again when we're back in the area.

Friends

10/10

Exceptional

30 Mar 2026

Craig

Definitely glad I stayed there.

Self

8/10

Excellent

28 Mar 2026

Nancy

It was our last night before we heading back home, we really enjoyed our stay. The only thing is that the pool loungers could use some fixing. But other than that we enjoyed that we didn't have to leave to eat or have a drink.

Business Family

6/10

Pleasant

28 Mar 2026

Joshua

Smelled like fresh paint. Carpet and bathroom pretty rough. Friendly staff, good location close to Addition Arena.

8/10

Excellent

26 Mar 2026

Karen

Enjoyed the size of the room. Sheets and pillows very good.Quiet was plentiful and excellent maid service. Enjoyed restaurant and bar area. Thats a perk missing in a lot of hotels. I would have loved room service....in my dreams.

10/10

Exceptional

25 Mar 2026

Nathalie

room was super clean and pretty !

Leisure Partner

10/10

Exceptional

24 Mar 2026

Luis R.

This property was great to stay at, everything was conveniently close. The staff was great and informative. And the rooms were super clean. No issues to note.

Family_with_children

10/10

Exceptional

24 Mar 2026

mable

Clean rooms

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Julio

Great choice