Name: Best Western Plus Orlando East- UCF Area
Address: 12101 Challenger Pkwy, Orlando, 32826, US

10/10

Exceptional

18 Jul 2026

Anishka

Na

Family

10/10

Exceptional

17 Jul 2026

Connor

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10/10

Exceptional

17 Jul 2026

Christian

Really enjoyed my stay! Was greeted with water for myself and my friend who was tagging along. Stayed for the weekend to get some tattoos and this hotel was perfect for my needs. Room was clean and was maintained, staff was very kind and professional and seemed like they actually cared about my stay. Would stay again when I’m back in town for more tattoos! Thanks again!

Self

8/10

Excellent

14 Jul 2026

Joseph

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Self

4/10

Poor

07 Jul 2026

Gregory

Not one to write reviews but felt like this one needed one. Hotel was very disappointing, while I wasn’t expecting a five star hotel, it felt very poor maintained. Smelled humid and mildew. The rooms were extremely dusty, to the point I had to wipe every piece of furniture. The bathrooms need updating and tub had rust marks. Keys didn’t work because power was out. Found a roach in the bathroom. Towels had stains on them. Again not expecting luxury hotel. It it should at least be clean and smell clean.

Partner

8/10

Excellent

05 Jul 2026

Maya

The hotel was very clean

Friends

10/10

Exceptional

05 Jul 2026

JaKayla

Long review alert! But please read!

My overall stay was pretty good. If you’re looking for some where to stay in Orlando that’s not an arm and leg, but still a nice place to sleep, stay here. We made it at 4am and had no issues checking in. No parking fees only had to pay incidental. We received the room we paid for, breakfast every morning and no problem parking late at night. There was no extra noise other than fireworks at night (4th of July). Only thing I didn’t like about the area were the tolls but that has nothing to do with this hotel.

The staff were helpful when needed and very nice. The owner or manager of the hotel was nice as well. He was there our entire stay.
A cleaning towel was left in our restroom but we just moved it to the side because it wasn’t a huge deal for us.

The hotel isn’t the ritz of course so we didn’t come in with that mindset. It was a nice hotel, the elevator worked, doors were secure, hot water in the bathroom worked, no bed bugs or roaches were in sight, air conditioning in the room worked, and it was overall a nice stay. We will be staying closer to the outlets next time we’re in Orlando but if we ever have to choose this hotel again, we most definitely will.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Christopher

Our first room had a very musty smell, almost like a locker room. But the front desk employee was very helpful in switching to a different one, which had a more pleasing scent. The second room was in decent condition, with minor maintenance issues (sink drain plug didn’t work, bathroom fan was very noisy).
The breakfast buffet served up cold, hard, leftover biscuits, along with room temperature gravy. Other than that, it was ok.

Partner

6/10

Pleasant

30 Jun 2026

Jonny

The AC did not work room rate of cigarette smoke beds were not comfortable at all toilet barely flushed and the water did not drain from the bathtub.

Partner

8/10

Excellent

30 Jun 2026

Miriam

Parking for handicapped was placed well with respect to the entrance.

Partner

10/10

Exceptional

28 Jun 2026

Elizabeth

I’m so happy to picked that hotel. Big room, comfy bed, bathroom was exceptionally clean clean. This hotel it’s excellent!

10/10

Exceptional

27 Jun 2026

Gisele

Very convenient location near UCF with a lot of places to eat nearby. The staff is very friendly and helpful. Room was clean and it was very easy to park every time.

Family_with_children

10/10

Exceptional

26 Jun 2026

Sarah

Breakfast was amazing and the staff was super helpful!

Family

10/10

Exceptional

25 Jun 2026

Audrey

clean room, plenty of parking and staff was very attentive

Partner

10/10

Exceptional

23 Jun 2026

Mario

All is good

4/10

Poor

22 Jun 2026

Venera

The room smelled strongly of mold and was not very clean.

10/10

Exceptional

21 Jun 2026

Lidys

Excelente ubicacion

6/10

Pleasant

18 Jun 2026

JEAN

I booked this hotel based on the reviews and the brand. I honestly don't understand how this hotel has a score of 8.0. the place is old, elevator barely working (4 person Max) yellow caution tape everywhere, the carpet is super dirty, AC in the room was super loud 🔊. Fan in the bathroom sounds like a train passing by. The room was spacious.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

James

Nice stay. Breakfast is simple. Would stay here again

8/10

Excellent

07 Jun 2026

Thomas

No ice machines were working

Partner

10/10

Exceptional

07 Jun 2026

Betty

The staff was very warm, welcoming and helpful. The room was exquisitely clean and very impressive with the 2 queen beds and a sofabed. The morning breakfast was just what was needed ith several options to choose from from a hot to a cold breakfast. Parking was very easy and always available.

if the need arises, I will definitely book here, again.

Family

2/10

Poor

06 Jun 2026

Michelle

I travel weekly for work and events and I was very disappointed. The sheets were dirty, pillows were little squares not standard pillows. Pillow cases had make up and black stuff all over. Towels were all stained. There were dead bugs in the bathroom. Room smelled like mold. AC was very loud and made a whistling noise every time it would turn off. The TV didn’t work because there was no connection. The walls are paper thin and you can hear everything going on outside. I arrived at 11pm after a 5 hour drive and left at 8am, couldn’t wait to leave. Horrible experience.

Partner

4/10

Poor

05 Jun 2026

Yves

The breakfast was not good

Friends

8/10

Excellent

26 May 2026

MORALES

Saludos, EXPEDIA: El personal fue atento. Variedad de alimentos del desayuno. La habitación estaba limpia y buena fragancia; aunque las toallas y las almohadas limpias, no nuevas, estaban bastante usadas. Lo único que NO me gustó fue que había que solicitar el servicio de arreglar la habitación, cuando en todos los hoteles lo realizan diariamente. Al realizar el \"check-in\", NO nos adviertieron que había que solicitarlo, porque sino NO limpiaban diariamente la habitación. En general, aceptable, por la ubicación. Gracias.

Partner

6/10

Pleasant

26 May 2026

Nathan

Just needed a place to crash for one night place was perfect clean easy to get in and out though they’re entrance is a little

10/10

Exceptional

21 May 2026

Sharron

The staff was very helpful, and the hot breakfast and morning coffee were a great way to start the day. Check‑in and check‑out were super easy, and the room was clean, comfortable and quiet.

Self

6/10

Pleasant

16 May 2026

Shana

The staff was AMAZING! I can’t stress that enough. When I checked in

8/10

Excellent

15 May 2026

Thomas

Only complaint about entire stay was room was warm and musty when first checking in.

Self

10/10

Exceptional

13 May 2026

Meghan

Polite staff, pleasant checking. Room was spacious, bathroom even more spacious. Nice size breakfast area. Overall a very nice stay, even though brief.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Laurie

I liked the cleanliness of the hotel and the convenience to UCF. This is where I stay whenever I visit my son at school. I love the new coffee machine since I could get an espresso or latte or just regular coffee and the coffee was very good. Breakfast this time was just OK.

Family

2/10

Poor

09 May 2026

Dean

Shower had human hair all over nasty dirty towels air conditioner wasn’t working and I couldn’t sleep on a hot night I got robbed without a gun

Family_with_children

2/10

Poor

07 May 2026

Uvaldo

La suciedad de las sabanas y colchas es un asco

Family_with_children

6/10

Pleasant

06 May 2026

Tina

The breakfast wasn't very good. Only a little bread for toast,

8/10

Excellent

04 May 2026

Tiffany

Low water pressure.

Self

10/10

Exceptional

04 May 2026

Mildred

Habitación limpia, accesible y buen desayuno.

Partner

10/10

Exceptional

30 Apr 2026

Zonia

perfect

6/10

Pleasant

28 Apr 2026

Jill

The towels had stains and were super thin unlike other Best Western hotels.
The air was broken in the first room and the staff told us it would only take an hour to cool off. Since it was already 8pm, I said we would rather have a different room. The staff member at the front desk was clearly annoyed, but shouldn’t a hotel room’s air work properly and the room not smell stagnant?

Family

4/10

Poor

28 Apr 2026

Brittany

Very disappointed in this hotel and our stay here. Once we arrived we entered the room to a very strong MOLD smell. Noticed dirty spots on the floor all throughout the room. The towels and wash clothes had hair stuck all over them. We had to stop at target just to get Lysol disinfectant spray just to make the room smell better. All the appliances were not plugged in having us to move things around to plug in. The tv was in Spanish and could not figure out how to change it. Called the front desk and the poor girl working the front was the only one working in the hotel on a Friday !! She came up to try and figure out the tv and had to reset it but that didnt give us any channels to watch only 15 stations on antenna once it was up and running. The view was of a run down basketball court. Very dissatisfied in this hotel, we left the second we woke up! Did not want to stay a second more.

Family

10/10

Exceptional

26 Apr 2026

Alexzandra

Clean and comfortable beds.

Partner

2/10

Poor

24 Apr 2026

Danielle

NO TOWELS. None! After being out, sweating and swimming all day we came back at night to be told there were no towels. We had requested housekeeping earlier and were told “it’s too late but you can always grab towels from the front.” The staff was friendly but the manager was never around and has yet to respond to emails.
At first glance it looks clean enough but we had a roach in our room. There is also a noisy bar across the street so beware the noise with kids.
For the cost vs service you can stay anywhere else.

Family_with_children

8/10

Excellent

23 Apr 2026

Eric

The night I stayed there was a bar next to it blaring music and I heard it loud and clear until 12am. The staff is aware and there's not much they can do.

Self

10/10

Exceptional

21 Apr 2026

Elsa

Very nive

2/10

Poor

19 Apr 2026

Natali

Pool looks sad needs a lot of work.
Also I was checked in and given keys to a room that someone was already in.

Family_with_children

10/10

Exceptional

17 Apr 2026

Allison

Nice! Will stay again. Staff was great, room was nice.

Self

10/10

Exceptional

14 Apr 2026

James

It was great

Family

10/10

Exceptional

13 Apr 2026

Eddie

Everything was as expected

Friends

10/10

Exceptional

13 Apr 2026

Jimmy

N/A

10/10

Exceptional

13 Apr 2026

Chloe

I used uber so I’m not sure of the parking. The breakfast was nice. I like that the switched it up a everyday that was cool

Self

8/10

Excellent

12 Apr 2026

Zhivargo

It was a good stay but what could really make the difference is attention to detail. The tub was not the cleanest and housekeeping was not attentive to the needs of guests. But overall it was decent experience, just needs work in those areas.

Self

8/10

Excellent

08 Apr 2026

Jennifer

Room was clean and well appointed. Breakfast was fine. The location is great and the price was excellent. The pool did not look clean enough to swim in and the walls, windows and doors are thin. I had a difficult time sleeping due to all of the sounds that came through the walls and outside.

Family

8/10

Excellent

06 Apr 2026

Asia

Very nice quiet stay. Friendly hotel staff. Will stay again!

Family_with_children

8/10

Excellent

05 Apr 2026

Ronald

I picked this hotel because of location. And because of the Artemis II moon launch nearby, traffic and people were everywhere.
On check-in, the service was efficient and beyond helpful to provide me with use of a travel item I had not packed. A+++ rating!
As a frequent traveler, I rate this hotel as the best breakfast facility I have ever used. The space was adequate for the large turnout. The space was superior in layout for ease of use, with meticulous presentation of the many offerings, and each day all food was fresh and well prepared. To top it all, a special touch to the space was added by introduction of elegant flowers.
If all that wasn’t enough, the hostess was most effective in keeping the room clean and adequately supplied for all with her most pleasant demeanor.
This hotel is the service model for what travelers want!

10/10

Exceptional

02 Apr 2026

Ole

Everything awesome

6/10

Pleasant

31 Mar 2026

Summer

Room was clean and ready for early checkin at 1200 for an extra $15 fee. Breakfast had very minimal options, mostly just carbs (muffins/cereal). The biggest issue I had was with how loud the AC unit was - kept me from being able to sleep as it was constantly turning on/off during the night and unable to hold a steady temperature. Not fancy by any means, but doable for a short stay. Conveniently located near major highways.

Self

4/10

Poor

30 Mar 2026

Timothy

Room a little musty.
And it's a close tie for my primary concern.
One is the second floor door in the stairwell had no handle so you were unable to enter the second floor from the stairwell.
The next day there was a handle on the door though it was not functionable.
I'm pretty sure this may be fire code related.
And the other close to primary concern is that someone entered my room while my do not disturb tag was hung.
While emergency entrance is acceptable... it is not acceptable if you don't notify the guest that you did so.
The built in receptacles for each light fixture over the two bedside tables struggled to maintain contact with my three prong cord so that charging was \"on\" and \"off\".
Coffee maker didn't work.
Don't think I'll be returning to this one.

Self

2/10

Poor

27 Mar 2026

craig

While we were there, for the first few days, we had an excellent woman preparing everything and keeping everything clean. When the person did not show up, the breakfast was not prepared until the BW staff team tried to prepare breakfast for the customers. The last two days we were there, a man was preparing everything and he was excellent and caring for the guests for breakfast. I am very dissatisfied with Best Western for their cleanliness. The towels were worn and torn. The floors in our room turned our socks black. The staff at the desk were very accommodating and helpful. The pool was not kept clean and mold was present at the pool. Would not go into pool. I have been to many Best Westerns and probably not rent from you again.

Partner

8/10

Excellent

21 Mar 2026

AURANIA

Nice quiet place.

10/10

Exceptional

17 Mar 2026

Taryn

Last minute rental d/t flight cancellation. Staff were excellent and VERY accommodating! Great experience. Location was walkable, within a mile for shopping and restaurants

Family

4/10

Poor

15 Mar 2026

Erica

It very clean. There was hair in the bathroom on the floor from others. Some kind of suspected food matter crusted the the light switch & table not clean. Room smelled musty-ac issue possibly. Just not a great experience & personally wouldn’t stay again.

Partner

8/10

Excellent

14 Mar 2026

Meghan

It was a little noisy on the side facing The Bounce House. If you need to be asleep before 2am and you are a light sleeper. Request a room on the other side

Partner

6/10

Pleasant

14 Mar 2026

maria

Water pressure in the shower was horrible or basically non existent. The plug sockets barely kept your cord in, Pillows barely had any filling and were tiny to be for a king size bed.

8/10

Excellent

10 Mar 2026

Andrzej

Clean room, helpful staff, very crowded breakfast area hard to find the table. Food options very limited.

Family

2/10

Poor

08 Mar 2026

Luis

Unsafe place. Staff poor service. I don’t recommend at all.

Partner

2/10

Poor

08 Mar 2026

Priscilla

The hotel rooms were in a deplorable state. The air conditioning unit was non-functional, and the bed was covered in stains. It was the worst experience I’ve ever had in a hotel.

Family_with_children

4/10

Poor

08 Mar 2026

Becky

The room was not cleaned properly when we arrived. There was old milk in the fridge and blood on the bathroom floor. The staff switched us to another room which had dirty bathroom floors and stains on the bedding. The tv remote didn’t work so we asked for more batteries. The batteries weren’t the issue and both remotes were bad and never turned the tv on.

Family_with_children

10/10

Exceptional

08 Mar 2026

Maria

Yes was amazing i love coming here

10/10

Exceptional

07 Mar 2026

Miller St

The place was clean and staff was friendly

8/10

Excellent

05 Mar 2026

Judith

Did3use y the gum, but overall good customer service

10/10

Exceptional

05 Mar 2026

SAMUEL

Great

4/10

Poor

02 Mar 2026

Jeanette

No thanks

Friends

8/10

Excellent

01 Mar 2026

Xi

I would recommend this place to friends going to that area in Orlando. Room is very spacious and everywhere seems very clean as well.

Family_with_children

8/10

Excellent

27 Feb 2026

Ryan

Had to ask for staff to clean room after 2 days not cleaned. I didn't know that you had to ask. Every hotel I have been to has just cleaned every day. Also, towels were disgusting. Almost every bath towel I saw had stains on them. Room was recently updated and was nice furniture and look. TV had some connectivity issues, no drink coasters to protect all wood furniture, stain on couch cushion, stain on drapes, earwig bugs in bathroom on floor on 3rd floor, Most of this did not bother me much. But helps for them to know.

Self

8/10

Excellent

22 Feb 2026

Caleb

The front office lady was nice, and the hotel was a pretty standard best western experience.

Partner

6/10

Pleasant

19 Feb 2026

Elisabeth

Room smelled like pets…

4/10

Poor

19 Feb 2026

Mateen

bad bedding, dirty towels
bad behavior of staff at breakfast
every customer was not happy during breakfast

6/10

Pleasant

16 Feb 2026

Shawn

Very friendly staff. Room was not very clean, but it did the job

Self

2/10

Poor

16 Feb 2026

Tameka

I booked this stay two weeks prior to event to be paid upon arrival. I received a call from the front desk stating that I had to secure first night payment or the reservation would be cancelled because they were sold out. I was driving from GA for the race and they cancelled my reservation to I’m assuming someone standing there demanding a room. I was advised once I got there that the front desk host accepted a large kickback for canceling my reservation to someone else! Very disappointed and will never book with another Best Western ever👎

Leisure Partner

10/10

Exceptional

14 Feb 2026

Aida

Nice and clean.

6/10

Pleasant

09 Feb 2026

Naoki

During my stay, the shower towels were not replaced.
The shower had low water pressure and the temperature was also on the low side.
The protein options at breakfast were different each day.

10/10

Exceptional

06 Feb 2026

Ramon

Excellent Service

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Mary

The breakfast , they had nothing! It was very limited. Upgrade the breakfast

10/10

Exceptional

03 Feb 2026

Fay A

We were there less than 24 hrs, but everything was very very nice - no complaints!

Partner

10/10

Exceptional

03 Feb 2026

Raphael

Room was clean . Beds comfortable .

6/10

Pleasant

25 Jan 2026

karen

Room was clean and comfortable. However the noise from the street was loud and disrupted sleep. Plus I was promised a floor fan that was never available

10/10

Exceptional

25 Jan 2026

Ana

Front desk lady was amazing , above and beyond super friendly

2/10

Poor

24 Jan 2026

Maria Laura

To many

10/10

Exceptional

21 Jan 2026

Mable

Clean rooms

Friends_and_family Family

4/10

Poor

20 Jan 2026

Moises

Room had no heater, no hot water running properly

4/10

Poor

19 Jan 2026

MARK

Several issues with. No hot water, no place to put toiletries. Just a few basic TV stations, nothing good for a traveler. The worst was the incessant banging noise til 1am , near a club. Couldn't sleep. Breakfast was bland, reminded me of school cafeteria food.

Business_and_leisure Self

10/10

Exceptional

18 Jan 2026

tinelfe

Excellent

4/10

Poor

13 Jan 2026

Rafael

AC unit was too loud to sleep through the night

Self

8/10

Excellent

11 Jan 2026

Karen

The hotel was excellent but in the middle of the night right outside the hotel were people screaming and drag racing up and down the road.

Leisure Friends

6/10

Pleasant

11 Jan 2026

Adriana

room was alright, but AC was very, very noisy, to the point we had to turn it off at night. I mentioned to the staff upon check out.
Breakfast was minimal, but I guess it is what you get for $$

Leisure Family

2/10

Poor

07 Jan 2026

Jason

The rooms were very dirty. The bathrooms were unclean, and the beds had visible stains on them. We were moved to a second room, but it was just as dirty as the first. The towels and rags looked old and dingy. On top of that, the manager was rude and unprofessional. Because of this experience, I will never stay here again.

Partner

10/10

Exceptional

05 Jan 2026

Yajaira

The room was clean, and comfortable. Will stay again.

Leisure Partner

8/10

Excellent

02 Jan 2026

Vicente

Breakfast could be better. Just one waffle maker for tens of guests, always long lines.