Name: Holiday Inn Express Suites Orlando East-Ucf Area
Address: 12250 East Colonial Drive, Orlando, 32826, US

10/10

Exceptional

20 Jul 2026

Richard

Shower was slippery. Everything else was good

Partner

10/10

Exceptional

19 Jul 2026

Jose

Excelente propiedad, limpia sus instalaciones impecable, buen desayuno y ubicación

Family_with_children

8/10

Excellent

19 Jul 2026

VICKIE

Property was very nice. The staff was great. Only problem we had was with a shower. It wasn’t raised high enough for my husband to get under it. I don’t know if somebody had lowered it anyway that was our only problem he fixed it.

Partner

10/10

Exceptional

17 Jul 2026

Ashley

Breakfast was good. Hotel is dated could use some upgrades. Staff nice and helpful.

Partner

10/10

Exceptional

13 Jul 2026

Lisa

Great, clean hotel!

Family_with_children

10/10

Exceptional

11 Jul 2026

Joany

The perfect temporary stay while my house was being renovated. Room was perfect, staff was amazing, the friendliest breakfast staff.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Claudia

The hotel was ok. Good breakfast, the only thing was the flush toilet was not working properly.

Family_with_children

10/10

Exceptional

06 Jul 2026

Marlene

.

Partner

10/10

Exceptional

05 Jul 2026

Esteban

Todo demasiado limpio muy bien trato !

Friends_and_family Family

8/10

Excellent

03 Jul 2026

James

Good

6/10

Pleasant

29 Jun 2026

RUITAO

The room doesn’t smell very good, but everything else is fine.

10/10

Exceptional

29 Jun 2026

William

Very nice

Family

10/10

Exceptional

27 Jun 2026

Steven

One of the best hotels we have stayed in. The hotel has a modern well kept appeal. The breakfast choices were excellent and the staff were very helpful. Our room was well designed and comfortable.

Partner

10/10

Exceptional

21 Jun 2026

Jesus

Hotel was good and very neat

Self

6/10

Pleasant

14 Jun 2026

Jose R

Desayuno no compensa el precio de la propiedad

Partner

10/10

Exceptional

09 Jun 2026

Kynaston

Good clean room and food area was clean

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Monica

Super clean,quiet and overall exceeded our expectations. Very pleased!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Bibi

Staff was great the room was ready for us

Family

10/10

Exceptional

07 Jun 2026

Sergio

I had a wonderful experience here. The staff was excellent. Would always recommend and we will definitely stay again.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Jenelle

.

8/10

Excellent

24 May 2026

Anthony

Parking was plentiful and convenient. Breakfast was OK. But customer service, especially at the front desk, left a lot to be desired. In particular, we showed up at almost 1700 for our reserved room. Check-in time was 1500, but we were informed that our room was not yet ready. So, we had to wait in the lobby for another 15 minutes or so before our room was ready. Certainly not something I've ever experienced at other Holiday Inns.

Partner

10/10

Exceptional

22 May 2026

Kim

The room was clean, and the bed was very comfortable. Staff was friendly and helpful. The breakfast was okay.

Partner

2/10

Poor

22 May 2026

Kyle

Black mold all over the bathrooms and showers. Staff tried moving me to other rooms but all three were covered in mold. Left the property.

Self

10/10

Exceptional

17 May 2026

Randy

Everything was great. Courteous and professional staff and the breakfast was very good. Parking area was well lit and safe.

Family

4/10

Poor

09 May 2026

Ronda

The front desk, restaurant, maintenance staff are wonderful. Everything else is not! I switched rooms five times until they found me one that was habitable. First room, dead bug on the bed, second room the dust was inches thick and their were dust mites crawling on the nightstand, next room the ceiling was leaking and water was all over the window sill and carpet, finally got to a room that was habitable. The manager housekeeping to “reclean” the room. I would’ve switched to a different hotel but since it was UCF graduation there was no vacancy anywhere in the area. The hotel is outdated, worn carpets, musty due to the antiquated ac system which creates moisture in the rooms so everything feels damp. The beds are saggy and uncomfortable. I hardly slept due to the beds and noisy guests in hallways The hotel is in dire need of renovation. I would not recommend this hotel even if you get a good rate.

Friends_and_family Family

6/10

Pleasant

06 May 2026

Jason

There are much better affordable options around the UCF area. This place needs an update and good cleaning.

Business

4/10

Poor

06 May 2026

Antonio

The room was clean when we arrived, but after that housekeeping was terrible, staff at the front desk wasn’t good at all because they apparently they don’t have enough authorized personnel to attend customer complaints, but breakfast and personnel in breakfast area was excellent. The parking looks enough for customers.

Friends_and_family Family

10/10

Exceptional

06 May 2026

charlene

Clean room, comfortable bed, and good breakfast

Partner

10/10

Exceptional

05 May 2026

Bradley

Clean

8/10

Excellent

04 May 2026

Paul M

Breakfast was ok. Front desk staff was not very helpful, when my parents that are in their 80s arrived they were told that there wasn't a luggage cart and that they would have to bring in their own luggage without a cart. My dad needed help with the tv and ftont desk staff said he would come help but never went up help.

Partner

10/10

Exceptional

04 May 2026

Osmany

Excellent hotel, very clean and comfortable. The staff was very friendly. Highly recommend.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Francisco

Cuando llegue tarde y cansado del vuelo a eso de las 11pm para el check in, me dijeron que no estaba registrado porque la tarjeta de crédito que utilice en Expedia estaba declinada. El joven de servicio no me ayudó, asi que tuve que pagar mi estadía nuevamente por completo aun así presentandole evidencia del cobro a mi tarjeta. Tremendo mal rato, sin embargo cua do llame a Expedia me dijeron que eso fue error del hotel y de inmediato Expedia me realizó reembolso sin problema. Expedia siempre me ha tratado super, esta vez fallo el hotel.

Family

10/10

Exceptional

01 May 2026

Lonzie

Great experience all around

10/10

Exceptional

27 Apr 2026

Paula

Very clean, very accommodating, delicious breakfast. Exactly what you want in a hotel.

10/10

Exceptional

23 Apr 2026

Priscilla

Would recommend

10/10

Exceptional

19 Apr 2026

Lindsay

Friendly staff, clean room, plenty of breakfast choices, convenient parking, just a good all around hotel. We would stay here again.

Family

2/10

Poor

17 Apr 2026

Katherine

Breakfast was alright, potatoes were hard and there was no parking spots.

Family_with_children

8/10

Excellent

08 Apr 2026

Dawn

Room was clean, lobby and halls very nice. The gentleman at front lobby checking us in was very courteous and genuine. Beds comphy and quiet area. Would definitely stay again.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Barbara

Decent hotel but had issues with front desk being staffed at all times, and issues with bathroom fixtures and deferred maintenance in room (sink didn’t drain well, shower head became dislodged, and water marks on bedroom walls).

Friends

10/10

Exceptional

22 Mar 2026

Ann

Nice hotel, friendly staff. Clean, nicely appointed rooms. Breakfast wasn't over the top but it was proper temperature and a decent selection. Very happy with our stay!

Partner

10/10

Exceptional

15 Mar 2026

Lisa

Place is old. Could use sprucing up

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Mary

Checkin was a breeze. Parking was easy. We had a very spacious king room. The bed was very comfortable. Carpet was newish. Bathroom shower a little worse for wear but spacious. Elevator was very slow. We would stay here again.

Partner

10/10

Exceptional

24 Feb 2026

Kaley

Great. Clean, dry, well equipped, great staff, hot shower, comfy beds, decorated nicely, no issues!

10/10

Exceptional

21 Feb 2026

KRYSTIAN

The hotel was very clean, bright and inviting. Even though it seemed to be very busy, it was so quiet.
Definitely 5 stars.

Family_with_children

10/10

Exceptional

20 Feb 2026

Kaley

Great! Clean, dry, comfy. Warm shower. Cold fridge. Comfy bed! 100% recommended

2/10

Poor

19 Feb 2026

Mary

When we got to the hotel they told us they did not have any rooms available
It was booked and paid for two weeks prior no help giving a idea where to stay. Will not go back.

Family

6/10

Pleasant

19 Feb 2026

Ann

My original booking was not “available” but we ended up getting a handicap accessible room in its place. When we first arrived in the evening, the parking lot was pitch black. I could not see my luggage in my trunk. I did not feel safe as a woman, with my daughter because you could not see a thing. I’ve never been to a hotel where there were absolutely no lights on to greet customers in the evening. I mentioned to the gentleman at the front desk and he said they don’t turn them on in the summer?!?! First of all, it’s not summer, it’s February. And secondly, you should have them on every evening, no matter what the season is. This is for the safety of all your customers. He did put them on (only b/c I mentioned) and what a difference! I would choose another property most likely in the future.

Family_with_children

10/10

Exceptional

19 Feb 2026

Lori

Room was very clean, hotel common areas were clean.

Partner

10/10

Exceptional

18 Feb 2026

Jeanna Michele

Clean room . Consistent service
This is my go to place whenever i am in Orlando.

10/10

Exceptional

18 Feb 2026

Vicki

The room was great. Very clean and had everything you needed. Our check in took some time as they were still cleaning our room…..so didn’t check in till after 3:30.

Partner

6/10

Pleasant

17 Feb 2026

Merlina

Clean but room can smell better. Can not watch youtube, safety deposit box not working.

8/10

Excellent

16 Feb 2026

Erin

The staff was very friendly but the beds are too firm. If you are a light sleeper ask for a room at the back of the hotel not facing the street. Rooms are not very sound proof.

Partner

8/10

Excellent

16 Feb 2026

cristina alexandra

It was OK

Leisure Family

2/10

Poor

13 Feb 2026

Patrick

No towels in the room, hair left in the sinks toilet and tub

10/10

Exceptional

12 Feb 2026

Andy

Clean and large room. Good breakfast included. Price per night is fair. 24 hours front desk. Problem with limited parking.

Leisure

10/10

Exceptional

10 Feb 2026

Sylvia

Clean
Good condition

4/10

Poor

04 Feb 2026

Roma

Toilet tank wouldn't fill up. Had to change room for second evening. Power outage on check out day, had to walk down three flights of stairs with arthritic knees.

Leisure Self

4/10

Poor

01 Feb 2026

James

First of all I realize that check in was not until 3pm. However, I arrive at 1:45 in hopes a room was ready. I was informed no room was ready and could not check in till 3. So my wife decided to sit in the lobby and wait. I saw 3 people able to check in early. So I went and inquired and was told that because I booked thru Expedia I could not check in until 3. And the people I saw get rooms book directly from Holiday inn. Do Expedia know there are hotels with this policy?

Second, the hotel lost power this early this morning and because of my 8am appointment I was unable to shower. No type of compensation at all.

I will never stay at another holiday inn.

Business_and_leisure Partner

8/10

Excellent

23 Jan 2026

Paul

clean room,

Leisure Family

8/10

Excellent

06 Jan 2026

pratap

Staff and breakfast service was good.

4/10

Poor

06 Jan 2026

Carolina

Unfortunately my experience at this hotel was disappointing. Upon arrival, the keys did not work, I had to go to the front desk three times before it was resolved. There was no hot water, and the following day the water was completely shut off until 6:00 p.m.
The staff said all rooms had been notified, but my room was not informed that there would be no water. The only call I received was to say what time the water would return, not to warn about the outage.
Additionally, the staff member who checked me in said he had no information about the water issue, as he had been off for several days and had just returned to work.

Leisure Family

2/10

Poor

03 Jan 2026

Benjamin

Tuesday – Arrival. After getting ready to shower and lie down for the night, we noticed the shower head was not working; we had only cold water from the faucet, no hot water. The manager stated that they are working to resolve the issue and that it should be resolved within the hour.
Wednesday, the next day, upon waking to a shower or hot water still not working, I requested a room change, as all three rooms on three different levels were experiencing the same issue: no water from the shower head, barely any cold water from the faucet, and still no hot water. We were told someone would be there at 1000 to fix the issue. We arrive back at the hotel later in the evening to find the problem has not been resolved.
Thursday. If I leave, they will reimburse me for the room; however, it may take a few days to receive the money. We did not have enough funds to stay in another hotel, wait for reimbursement, and continue our vacation, so we opted to stay at a hotel without a working shower or hot water, knowing we would be reimbursed at the end of our stay.
Friday – Saturday, no working shower, barely working faucet with only cold water.
Sunday – Departed, I was told I would be reimbursed 50% by the managers later in the day, when they arrive. This was said to me by the desk clerk on Saturday night and again on Sunday morning, when we departed. The receipt they gave does not show a 50% reimbursement.
This has been the worst IHG stay at a Holiday Inn Express.

Leisure Family

4/10

Poor

03 Jan 2026

Shelby

The short, front desk man was not the very personable. Idk, he may have just been having a bad day. We did not have hot water for 2 out of the 3 days that we stayed there. Upon checkout, we were told that we would receive some money back or a discount for the inconvenience. Still waiting on that. The free breakfast and the cleanliness of the rooms were definitely appreciated. However, we will not being staying here again.

Leisure Family

4/10

Poor

01 Jan 2026

Amber

We had no hot water the whole time we was there.

6/10

Pleasant

30 Dec 2025

Edwin

Not hot water

Leisure Family

4/10

Poor

27 Dec 2025

Antonia

Bathroom sipping allniggt.no hot water,..coffe was cold ice..

Business

2/10

Poor

22 Dec 2025

Neill

Bathroom was filthy , lobby smelled , shower was filthy , worst customer service ever worst experience I’ve ever had at a hotel

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Linda

The breakfast host was very attentive to guests and their needs.

4/10

Poor

15 Dec 2025

Jason

On the first night, we were not provided sufficient bath towels and the air conditioning did not work. When I called down, the receptionist placed me on hold and did not return after leaving me on hold. I then went to front desk in person, and she was playing on her phone with the hotel phone off the hook.

Leisure Family

10/10

Exceptional

15 Dec 2025

Michele

Room was very clean. Staff was friendly. Everything was in working order. Breakfast was hot and offered a variety of foods. Great location. Near shopping and restaurants. Minutes from UCF.

Partner

2/10

Poor

14 Dec 2025

Juan

I did a late reservation and therefore a late check-in. The front desk lady denied my entry. She said she marked me as a no show and told me there where no more rooms available.

8/10

Excellent

11 Dec 2025

Pedro

Clean and courageous staff

Friends_and_family Family

2/10

Poor

10 Dec 2025

Keishla

The room felt neglected in many ways. There were not enough towels for the guests staying. The phone in the room was not working. Due to that issue, had to physically go to front desk and ask for more towels. When replacing towels, they were thrown on the bathroom sink; not folded just stacked. The garbage was not removed daily. On the last night, there was no body wash. It was not refilled as part of the morning routine.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

christine m.

Check in was very easy and the young gentleman was a very nice, I checked in right before 11 PM. Newly renovated rooms were clean. The bed was very comfortable. The breakfast was good and they had real bacon :-). It did sound like something was running in the unit above me a lot of the time. The safe lock was not working. I like the Christmas decorations.

Self

10/10

Exceptional

07 Dec 2025

Holly

Excellent stay! Clean rooms, property, good hot water and pressure, all appliances worked, AC wasn’t noisy, only tiny complaint is the coffee was weak

Leisure Family

2/10

Poor

06 Dec 2025

Ganesh

We booked a suite with a sofa bed and 2 queen beds. We got a room with a cot and 2 double beds. When we raised the issue with the hotel we got attitude. We are not getting what we paid for. Also the cot was breaking and we couldn’t use it. When asked for replacements, we were told that it would be impossible

However a replacement was found but no sheeting and the mattress was stained. This is the first time I have used Expedia and what I got from you guys suck. I want my money refunded.

Leisure Family

8/10

Excellent

30 Nov 2025

Harold

Hotel was under renovation. Room was clean with new carpet. Room safe did not work because it needed batteries. There was a small temporary TV in the room that had not been mounted on the wall yet. Elevator was out of order and I had to carry a large suitcase down the stairs for three floors. Front desk staff was great.

Partner

10/10

Exceptional

29 Nov 2025

Rhonda

It was nice and cozy

6/10

Pleasant

28 Nov 2025

Jennifer

I carpets were super dirty. The bathroom look like it was surfaced cleaned. You couldn’t use the stairwell which was an emergency concern. There was one elevator that was very slow and made us a nervous wreck due to the jumping.

10/10

Exceptional

25 Nov 2025

Miguel

Clean, excellent location ,

Leisure

8/10

Excellent

23 Nov 2025

Bridgette

Great staff and clean rooms

Business Self

10/10

Exceptional

19 Nov 2025

Alfonso

Great location, quiet and friendly staff

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Azor

Keep it up

Business

10/10

Exceptional

08 Nov 2025

Maria

Very clean , customer service was great , very happy with my stay

2/10

Poor

06 Nov 2025

walter

Room needs remodeling,beds mattresses old and noisy uncomfortable

Leisure Family

4/10

Poor

03 Nov 2025

Julie Ann

Lack of pool access and front desk person unprofessional

Leisure Partner

6/10

Pleasant

02 Nov 2025

Christine

I had my room changed. The first room I was in had no hot water in the shower and there was mold in the shower and on the ceiling. This hotel needs to be updated a bit. The only plus was the woman working breakfast time, she was super friendly.

Leisure Self

10/10

Exceptional

01 Nov 2025

Daniel

staff was excellent the lady who served the breakfast was so nice i dont remember her name it started with Meria not sure

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Catherine

Breakfast was great with lots of options. The host at breakfast goes out of her way to make sure you get everything you need. Love the staff.
Parking is very easy and feels very safe. No one is just hanging out at the parking lot.
During my stay there was construction right outside my window but they were very considerate and ended early and room was quiet and peaceful for a good night sleep. Looking forward to see the updating on the property
Looking forward to my next stay which will be soon

Leisure Family

8/10

Excellent

26 Oct 2025

Timothy

Staff was really nice, looks like they are updating the rooms. I hope they change the mattress ours what was not very comfortable.

2/10

Poor

20 Oct 2025

mynila

Even so that I call to let them know that it was a late checkout they cancelled.they told me that there was not any more rooms available..I decided to try booking using a 3rd party site and was able to book one room for lees way lees money that the original booking..lier lier

Business Friends

8/10

Excellent

04 Oct 2025

Louis

Nice place. Construction going on around there.

10/10

Exceptional

25 Sep 2025

Lauren

Well lit parking as I was checking in late, building felt safe and staff were all friendly.

Business_and_leisure Self

6/10

Pleasant

21 Sep 2025

Lauren

Nice property staying close to UCF but needs some updates.

Leisure Family

8/10

Excellent

18 Sep 2025

Holly

Our room was the first one on the first floor (102 I think). We could hear people and music all night long in the lobby. BUT, aside from that it was a great stay. Super comfy beds and loved the shampoo and conditioner!

Leisure Family

8/10

Excellent

11 Sep 2025

bobby

Hotel was nice

Leisure Family

4/10

Poor

08 Sep 2025

Amy

The roof was dirty, stains on the carpet, mold/mildew around the soap dispenser and a musty smell in the room. The staff when we checked in were very friendly. I would have thought for what they charged it would have been nicer.

Leisure Family

10/10

Exceptional

24 Aug 2025

Anthony

Great stay

I will keep this Hotel on my list of stays if needed. Easy check in and they have good soap/bathroom products avaliable. I really only had to open my bathroom bag for my dental care products.

Friends_and_family Family

6/10

Pleasant

22 Aug 2025

Verified traveler

OK for one night / close to 408

The hotel was clean, front desk staff was friendly, and bed was comfortable. We did not have hot water in the shower, which I reported to the front desk. We were only staying one night and the hotel was fully booked/very busy, so we didn’t bother to have maintenance come fix it. We did make sure they knew about it and hopefully it gets fixed before the next guest. Room 208

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Andrew

Fairly nice hotel. Staff was really friendly and attentive. Rooms were clean.

Leisure