El MarquÃ©s Palace by Intercorp Hotel Group

Spain , Tenerife
Puerto de Santiago - Tenerife, Calle Las Rosas, 2
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100 reviews shown

8/10

Excellent

18 Nov 2025

Alexandru

Everything is great beside the smell of the garbage bin that was in the kitchen.

10/10

Exceptional

09 Nov 2025

kenneth

We love these apartments it suits all our needs. We have stayed there twice a year now for many years

Partner

10/10

Exceptional

24 Oct 2025

Silvia

Excellent customer service
Very friendly staff

8/10

Excellent

06 Jul 2025

Sandra

All was good

8/10

Excellent

12 Jun 2025

JOHN

The property is dated and could do with a re vamp due to broken tiles, old baths and dated furniture. You get the room cleaned, new towels and bedding every 2 days

Leisure Friends

10/10

Exceptional

14 May 2025

kenneth

Elmarques palace

We always stay there twice a year
Staff are lovely nothing is no trouble if you need help. Cleaner's come in every other daya d they are very pleasant

8/10

Excellent

26 Jan 2025

Wendy

Very helpful staff, particularly the Reception manageress. Frequent cleaning of apartment. Warm swimming pools.

Leisure Partner

10/10

Exceptional

10 Nov 2024

Jane

Apartment was amazing - had everything you could need for self-catering and a huge balcony with sunbeds and a table and chairs, views were incredible. Would definitely recommend!

Leisure Partner

8/10

Excellent

07 Oct 2024

Graeme

Always a good stay.

Good clean but dated apartment with Excellent staff

Partner

10/10

Exceptional

19 Aug 2024

Gokhan

It was great

Leisure

4/10

Poor

08 Aug 2024

Blaise B

Property is too old and not well maintained. We had to change hotels after seeing multiple dead and life roaches around.

Leisure Family_with_children

8/10

Excellent

01 Jun 2024

David Robert

The property is dated and could do with a refurb. It is not as clean as when we stayed a few years ago. The staff are great and very helpful. Was weary of the pool as we saw black around the bottom of the pool ,so we did not use it. Very quiet around the resort ok for us as we were just looking to recharge.

Leisure Partner

8/10

Excellent

17 May 2024

Graeme

Good 3 night stay

Nice Spacious comfortable well equipped apartment, showing its age but maturity well.

Partner

8/10

Excellent

04 May 2024

Verified traveler

Another good time

We use this appartment block normally twice a year and have done so for over ten years. The units are clean and comfortable. The location is perfect with many restuarants and bars very close. Large supermarket within 100yards. The staff are very good and very helpfull.

Partner

10/10

Exceptional

04 May 2024

Robert

Wonderful stay at El Marques Palace - clean, friendly, comfortable. Lovely pool area, quiet, and easy walking distance to loads of bars and restaurants. Plenty to do in the local area (would recommend Twizi Tours!)

Leisure Partner

10/10

Exceptional

01 Apr 2024

Carol

We recently stayed 3 weeks at El Marques Palace in a 1 bedroom sea view unit. Everything was great and the view from our balcony was spectacular. Front desk staff were always helpful and even gave us more clothes hangers when we asked. While the terrain is hilly, there are many restaurants and bars within walking distance and a grocery store across the street. The pool bar also had excellent food and great service. Would highly recommend.

Leisure Partner

10/10

Exceptional

27 Mar 2024

Kuldeep

Wonderful location.
Lovely staff.

Leisure Family_with_children

10/10

Exceptional

25 Mar 2024

Jose

Excelente lugar y accesible

Leisure Family

8/10

Excellent

19 Mar 2024

Susan

The aparthotel is in a great location many restaurants the marina and beach all in walking distance. The pool is heated which was fantastic. The 2 bed apartments are a good size with 2 bathrooms. Cleaned every second day. No pool towels provided but we used the apartment ones and kept them when clean ones were provided. Lidl is across the road and many other shops in walking distance. My son was disappointed that the gym wasn’t open despite it being advertised. Late checkout accommodated for €10 per hour. Overall we enjoyed our stay

Friends_and_family Family

8/10

Excellent

10 Mar 2024

John Peter

Well placed within the area, Lidl over the road and restaurants within easy walking distance. On the poor side there is no wi-fi in the rooms, and our patio only got the sun between 3.15pm and 6.15pm

Leisure Partner

8/10

Excellent

28 Feb 2024

Colin

Clean, helpful staff

Leisure Partner

10/10

Exceptional

18 Feb 2024

Verified traveler

Good value and heated pool a bonus

Great hotel with all your needs. Best thing is the heated pool. Friendly staff. Hotel probably needs an upgrade but that won’t deter us returning, Location ok although on a busy roundabout.

Friends_and_family Family

10/10

Exceptional

22 Oct 2023

Simon

A great stay. Property well maintained. Reception staff were extremely helpful in every way.

Leisure Family

8/10

Excellent

06 Oct 2023

Horace

Another great two weeks

We have stayed in El Marques Palace many times (usually at least twice a year) The location is perfect for us at the top of the hill as the restuarants and bars we use are also at the top of the hill. All staff are very helpfull and polite.
It may be time for the appartements to be freshened up and bathrooms fittings could do with being replaced. However we will be back next year.

Partner

8/10

Excellent

16 May 2023

Horace

May 2023

We have stayed in El Marques Palace many times over the last 20 years and while the appartments are always clean they are now starting to look a little tired and could do with new bathrooms and a coat of paint. Everthing else was up to their normal high standard.

Partner

10/10

Exceptional

13 Mar 2023

Philip

Staff very friendly and helpfull, very very clean, heated pool was a real bonus

8/10

Excellent

23 Sep 2022

Horace

We have stayed at El Marques Palace many times over the last twenty years. It is a very good location for both beach and many good restaurants. The staff are always polite and very helpful. Street parking is not normally a problem but if necessary it is possible to pay for a parking space in the underground parking garage. While the rooms are clean it may be time for an update. However this will not stop us from going at least twice a year.

Partner

10/10

Exceptional

27 Aug 2022

Mike

Comfortable apartments in lovely area

We had just escaped the tourist hell that is Los Cristianos, so Puerto Santiago/Los Gigantes seemed like a lovely haven. The apartments sit between the port village area of Los Gigantes and the (older and nicer end of the) Puerto Santiago strip, with easy access to both. There are plenty of very good restaurants within an easy walk, as well as beaches (rocky and sandy), look out points, supermarkets, and public transport.

The apartment complex (individual apartments differ) have views of Los Gigantes and the sea - the higher up ones have much better views and get more direct sunlight. The pools were great for our kids, and there is a nice bar/restaurant attached. All the staff were extremely friendly and helpful.

The apartments seem to be in a \"standard\" Canary Island configuration, with a balcony, a bedroom, a bathroom, and a kitchen/diner/second bedroom with a comfortable sofabed. The kitchen even has a washing machine - which is extremely useful. The cooking utensils were adequate for cooking pretty decent meals, although their were no supplies (like oil or salt and pepper) at all.

All in all, a very comfortable place to spend a few weeks, well located to explore South Tenerife. Our only criticism is that the apartment was looking a *little* tired, but if you mentioned anything specifically you could get it fixed almost instantly.

Friends_and_family Family

10/10

Exceptional

07 Aug 2022

Yetunde

My family just got back from 10 days holidays at El Marques, the male receptionist staffs were brilliant and gave great tips on where to visit around town. Polite and friendly site staff as well.

We had a 2 bedroom and 2 bathroom apartment with a good size balcony. It was clean and the tv had English channels which was a great plus. Only downside is the bathrooms need modernisation. Swimming pool and site grounds were always clean and tidy. I'll definitely recommend.

Leisure Family

10/10

Exceptional

06 Aug 2022

David

Clean and spacious accommodation. The balcony was huge and private with a wonderful view. A great base location to explore the Island and safe free parking outside the hotel. The staff were friendly and very helpful. Plenty of bars and eateries nearby, especially The George where you will have breakfast if you book breakfast at the hotel. Walk down to the nearby towns and you will find wonderful Tapas and other restaurants. A wonderful break.

Leisure Family

8/10

Excellent

20 Apr 2022

Melanie Ann

Good location

Leisure

10/10

Exceptional

03 Apr 2022

Emily

Amazing aparthotel

Absolutely amazing place!! The reception staff were so helpful and very good speakers of English so easy to communicate.
The rooms exceeded our expectations! They were so clean and the beds were super comfy. I wish we stayed longer here but we will definitely have to come again!

Partner

8/10

Excellent

27 Feb 2022

Rachel C.

February sunshine

Lovely stay in this property. The heated pool is great and the area clean with plenty of sun beds

6/10

Pleasant

27 Feb 2022

Verified traveler

Staff were very helpful and polite.
Apartment lovely and clean.

Sadly beds were awful- far too hard and we didn’t sleep well all week.

Friends_and_family Family

8/10

Excellent

12 Feb 2022

Tim

Nice enough place without any frills. Receptionist & pool bar manager where both very friendly, Rosi on reception was particularly helpful & informative. The pool was heated when we arrived but strangely got colder each day, maybe they switched the heating off? Apartment was spacious and well equipped. The only real negative is that the pool area is very overlooked by people walking by, a little more screening on the fence above next to the main road would help. The footfall past the hotel is mainly generated by people going to Lidl which is directly across the road from the hotel. All in all a pleasant enough stay

Partner

8/10

Excellent

23 Nov 2021

Jeremy

Nice central apartments

Nice apartment in a good location for accessing the local shops, restaurants and beaches. Good pool but not much else in the way of facilities

Partner

10/10

Exceptional

18 Nov 2021

thomas

Amazing views-spacious and clean apartments

Apartments were spacious and clean.Rooms cleaned every 2 days.All equipment needed was provided and reception staff were extremely helpful.
Balcony large with fabulous view of sea.Pool large enough and warm enough.

Friends_and_family Friends

8/10

Excellent

17 Nov 2021

Verified traveler

Good as ever

Have stayed at El Marques Palace many times and it is always good. The rooms are starting to need re-decoration as they are begining to look a bit tired. The receptionists are always polite and helpfull. For some reason this year there was no BBC tv, that is not a complaint but just a remark as it did not cause any problem with our holiday. We are sure we will be back again in the near future.

Partner

8/10

Excellent

29 Oct 2021

Robert

Average breakfast

The room is large, the kitchen equipment is excellent (microwave, washing machine ...), the hotel pool is average. The staff is friendly and very helpful. Breakfast - below average. There are 3 variants of English breakfast available, you get coffee next to it, juice has to be paid extra. No croissants, flakes, fruit .... very bad choice!

Friends_and_family Family

8/10

Excellent

15 Jun 2021

Verified traveler

We had a nice stay in difficult times, large well appointed apartment with everything you need, maybe a little tired but wouldn't take much to bring it up to date. Large terrace, hotel in good location with helpful friendly staff. I booked through Expedia for May 2020 but due to covid were unable to travel, rebooked for May 2021. A week before we were ro fly out my flight was cancelled so we had to fly out 3 days late, as soon i was informed of this i emailed hotel and explained the situation in great detail giving all dates and asking if we could have the 3 days from the beginning of our stay added on to the end of our stay, we were told there wouldnt be a problem but they offered to add the 3 days on to the wrong date, i emailed and pointed this out and didnt receive a reply, as we were flying out a day or so later i expected to sort it out on arrival but was informed i had lost the 3 days. I had adjusted my flight so we were flying back 2 days later. Hotel was adamant i had lost the 3 days even though i have their email saying it would be fine. I contacted Expedia which is very difficult to do, finally managed to get a reply on their Facebook page i was assured they would contact hotel and i would be able to sort it personally with hotel ut they still refused to allow me to use the days they owed me. A week before the end of our stay i contacted Expedia again to explain i had £110 credit from my original 2020 booking and they didnt let me use that either.

Leisure Partner

8/10

Excellent

02 Jun 2021

Verified traveler

Good location, rooms were good size if a little tired. Lovely balcony, good facilities.

Leisure Partner

8/10

Excellent

19 Dec 2020

Graeme

Good 5 night stay

Good spacious clean Apartment.
Great views
Excellent heated swimming pool.
Bath needs taking out & a walk in shower fitted.

Partner

8/10

Excellent

12 Mar 2020

Carol

The apartment we were in 324 did need some decorating and updating, The kitchen did need replacing and there were not enough crockery glasses and no tins dihes bowl etc. that could be used in the oven. We did go and buy what we needed. When we spoke to the receptionist she said we should have come to them and they would have given us some but the appartment was privately owned

Leisure Family

6/10

Pleasant

03 Feb 2020

Verified traveler

Great view from sea view apartment. Convenient location for us with good access to shops at the side and rear of the complex.

Leisure Partner

10/10

Exceptional

20 Jan 2020

Verified traveler

Had a nice stay . Location very convenient. Close to supermarkets , friendly staff . Heated pool , Not too busy
Clean though decor a bit tired . Needs updating.
Not happy that we have to pay for using lockers and pool towels . Should have a refundable deposit instead like most hotels .

Friends_and_family Family

8/10

Excellent

21 Dec 2019

Verified traveler

Positives
Lovely warm swimming pool, nice and quiet, never hard to get a sunbed and kids free to have fun without anyone blowing whistles at them, baby pool is as warm as a bath (tiny though). This is the reason we keep going back here. Kids would basically live in the pool if we let them.
Great area to stay in, relaxed location, suits older people and families best as quiet nightlife, lots of Spanish bars and restaurants nearby and lidls across the road is so handy
Very clean and well maintained everywhere cleaners do a fantastic job
Reception staff helpful
Nice big apartments, lots of space

Negatives
Beds are not great at all but we were tired enough to sleep anyway. Can be very noisy as well in front bedroom with traffic and people, sound proofing is non existent. And curtains in back bedroom don’t keep light out at all.
Booked a sea view apartment but had one which never got any sun in balcony which was disappointing
Did not like the pool bar at all, used to be run by a lovely Italian guy who did great coffee and crepes and lots of other stuff. Now it only does burger and fries and a toasty, brings you fries you’ve not asked for and then charges you for them. Kids were very sad this year there were no crepes. He shouted at people for bringing drinks to pool as well and basically made people uncomfortable.
Oven and hob pretty terrible if you want to do much cooking

Leisure Family

10/10

Exceptional

23 Sep 2019

Verified traveler

It was an excellent hotel, very polite employees, very clean , couldn’t find anything to be really negative about this hotel, would definitely recommend

Leisure Family

6/10

Pleasant

16 Sep 2019

Kristy

It is supposed to be air-conditioned but it doesn’t work well. First night we slept drenched in sweat the second night we complained and asked for a portable fan which helped. It is up on a hill so lots of stairs to get to the beaches (great exercise!)

Partner

10/10

Exceptional

15 Sep 2019

Verified traveler

Very good location and great views. Bathrooms need updating with showers.

Friends_and_family Family

8/10

Excellent

15 Sep 2019

Verified traveler

People on reception were at all times cheerful and helpful.
Balcony and pool furniture needs to be changed.

Leisure Partner

10/10

Exceptional

08 Sep 2019

Lynda

We were dealt with by reception at all times by professional, helpful staff. We did get a ron upgrade, whuch was nice but unnecessary, as there was only two of us. My only issue was the size of the bath towels in the bathrooms, they were jusr not big enough. Other wise a very good hotel.

Partner

10/10

Exceptional

26 Aug 2019

Verified traveler

Nice ,clean hotel ,great staff ,only downside is no restaurant and a small bar area

Leisure Family

6/10

Pleasant

08 Jul 2019

Verified traveler

Location very good ( we personally like this area of the town). Pool area nice. The couple who ran the poolside bar were great..but opening hours were a bit hit and miss.

Leisure Family

8/10

Excellent

18 Jun 2019

Verified traveler

the apartment was nice, the reception was well informed and helpful the pool area was always clean and tidy with plenty of beds, the bar staff were great they were amazing the only problem we had and it was no fault of the staff was 1. a full on domestic next door were security were called. 2. children running around climbing over the ground floor balconies at 5 in the morning ours being one.

Leisure Friends

10/10

Exceptional

07 Jun 2019

Verified traveler

Very clean and room you apartment, great sea views, great furniture on balcony, brilliant friendly staff

Leisure Partner

8/10

Excellent

31 May 2019

Verified traveler

Our room was spacious. The pool was heated and very clean. The staff were very friendly and helpful. A lovely bottle of wine was in our room on arrival, thank you. We did ask for an upgrade to a sea view room but were told there were none available, which was a shame as they were not that full up.

Leisure Partner

10/10

Exceptional

19 May 2019

Verified traveler

Good location, fabulous sea views & su sets, close to shops & restaurants.

Leisure Partner

8/10

Excellent

15 Apr 2019

Verified traveler

Position of room did not catch enough sunlight . Previous stays there with two bay windows allowed sunnier aspect

Leisure Partner

8/10

Excellent

06 Apr 2019

Verified traveler

Los Gigantes

The stay was great but we were disappointed that the hotel was advertised as having a gym and tennis courts but didn't. There was one nearby which we could pay for, but we felt not as advertised.

Family

6/10

Pleasant

20 Mar 2019

Verified traveler

All Staff Friendly and helpful, reception and maid service. Pool Bar disappointing never knew when it would be open. Rooms are outdated and in need of urgent refurbishment,

Leisure Family

10/10

Exceptional

08 Dec 2018

david

The reception staff were outstanding along with the cleaning people and pool cafe. The location was perfect for or needs and was completely stress free.

Partner

8/10

Excellent

27 Nov 2018

Andrew

Good Location

We stayed here with another couple in a 2 bedroom apartment with kitchen. Hotel location is a good location between Los Gigantes and Santiago. You can walk down hill to either location. It is quite a steep walk but good exercise for walking the dinner off after a meal in any of the local restaurants. The apartment was more than adequate, big in size with 2 bathrooms. We were on a ground floor which had a generous patio and a good view toward the sea. The pool are and beds were fine, although the pool was a little chilly. Worth pointing out this was once a time share resort and some of the apartments are still privately owned, so even though the hotel was fully booked it was not that busy. One other thing worth noting is if you choose the breakfast option it is in a different building 100m away. The breakfast was actually very good, cold buffet and hot freshly cooked. WiFi was a little temperamental.

Partner

8/10

Excellent

30 Oct 2018

Verified traveler

We have stayed at El Marques Palace many time over the last 15 years - The apartments are in need of fully refurbishment.
The units are as clean as they can be considering the age of the units and the staff are always polite and helpful.
Of course we will go to the area again (usually at least once per year) but it would be goof if money was now spent on the insides of the apartments.
The Wifi did not work in the apartment. We had to sit outside to get a signal. Could not understand as we were in apartment 208 which is virtually next to reception.

Partner

10/10

Exceptional

22 Oct 2018

Craig

spacious room and balcony with a great pool.

Great rooms and ocean view is worth the extra. Pools are nice and heated. Pool bar is great and you are made to feel very welcome. The BBQ night are great value.

Location is probably better suited to couples as pushing a buggy up and down hills wasn't fun however there are a selection of shops and restaurants near by.

The cleaning staff and maintenance staff always seem to be on the go and keep the place tip top.

Family

10/10

Exceptional

03 Jul 2018

Joseph

Very good location and lovely hotel.

Had a lovely experience with my partner. Lovely staffs. Nice reception, friendly environment. Best food, everything was so on point and it was worth the money.

10/10

Exceptional

21 Jun 2018

Rachel

Fabulous 3 bedroom deluxe apartment with sea view. Staff very helpful and friendly. Fantastic canarian food at the pool bar.

10/10

Exceptional

21 Apr 2018

Kenneth

Excellent complex in great location with all facilities close by.Staff very helpful,exceptionally clean.Would highly recommend.

10/10

Exceptional

14 Apr 2018

Ken

spacious 1 bed apartment

very large apartment huge balcony area little bit dated but overall would stay again good location but if you have a mobility problem the area is very hilly

Partner

4/10

Poor

19 Feb 2018

Manish

Older hotel, well maintained. Big pool not heated.

Older hotel, well maintained. Children's pool heated, Big pool not heated and staff does not cover it up during the night to maintain warm temperature.

We got a disabled friendly room with the street overviewing our balcony for the First night. Shower tray did not drain terrible smell in bathroom.

After complaining, got another room which was slightly better. Very small balcony with no sun at all. Balcony opening size was as big as a big TV.

Hotel was good overall but the rooms we got were terrible for the price we paid. Rooms cleaned only once every two days.

Hotel experience might have been good for other guests but our stay was just about about average to ok.

8/10

Excellent

21 Dec 2017

Nice roomy apartment with sea view (important)

We stayed for a week, were met at reception who knew we were coming and at what time. The apartment was as we remembered (we had been before) with large rooms (one bedroom/ lounge diner and bathroom and balcony) - clean and with all the tools / facility required (very handy having UK TV) and a welcome bottle of water in the fridge and bottle of red wine as a welcome. The reception staff were quick to answer any questions / issues raised (nothing major) Although not used air con is included.

The cleaning staff did their job well and as expected - usually when we were out.

The pool and snack bar was well attended (not by us)

10/10

Exceptional

16 Dec 2017

Steven

Nice hotel/Appartments

Just arrived back from Tenerife last night and stayed at the El parques Palace and will be going back there again next year I couldn't fault it at all, a complementary bottle of wine on arrival in the room, the reception were very polite on arrival aswell and offered to back us a coffee whilst we signed in, the apartments are really spacious, ample room for a family room of 4 to 6 as one double room with ensuiet, another bedroom with two single beds and another bathroom spacious lounge and kitchen nice balcony over looking g the pool or sea depending what side of complex, they only slight let down was the pool was ment to be heated but didn't feel like it and as went in December it was cold in it but that is my only complaint

8/10

Excellent

16 Nov 2017

Mrs Catherine

Good location and lovely staff. A bit smelly

Second time here. Bathroom tatty. Terrible drains smell. But lovely staff and facilities and good location.

Partner

10/10

Exceptional

13 Nov 2017

Elaine

Lovely spacious apartment close to many amenities

We have just returned from a stay at the Marques Palace and would definitely stay here again.
Pros:
- Lovely large and spacious apartment
- Lovely balcony with sea view
- Clean
- Nice kitchen/bar area opening into sitting room
- Plenty of clothes storage room
- Good location, near to local buses and supermarkets. Lidl almost next door - but make the effort to walk to the local big Mercadonna supermarket - much nicer
- Free wifi
- Pleasant and helpful staff
Cons:
- Very few! As a 3 star establishment, it is excellent.
- Bathrooms are very tired and need refurbishment
- New towels are needed
- Some wall or door hooks would be very helpful particularly in the bathroom and bedroom
- You could only use a maximum of 2 appliances before the electricity tripped off. For example, if the air con was on, you couldn't use the kettle and cooker.
- The Puerto Santiago area is very hilly so may not be suitable for people who are not fully mobile

Partner

10/10

Exceptional

07 Sep 2017

Nikki

Excellent

Excellent value for money. The apartment was very large, clean and extremely well equipped. Pool was nice. There is a Lidl in front of the hotel and a HyperDino behind it. Very good location.

Partner

6/10

Pleasant

23 Aug 2017

Jus

What you would expect from 3 star accommodation

The apartment was basic and needed some updating. The pool area was nice but sunbeds were not plentiful and at some times during the day were difficult to get hold of. Staff were friendly and helped with any problems swiftly. We enjoyed area as it was quiet and had a variety of good bars and restaurants. Good proximity to shops and other facilities.

Family

10/10

Exceptional

15 Aug 2017

Dafydd

Good hotel, staff very helpful.

Good room, helpful staff. Good facilities for price, convenient location. Great view

10/10

Exceptional

11 Aug 2017

Barbara

Great 4 night stay (couple)

Stayed for 4 nights in August. Very comfortable spacious apartment. Pool lovely with plenty of sun loungers. Would have loved a poolside bar that has longer opening hours as it was closed at approx 4/4.30pm as far as i can remember. Apartments at top of very large hill which didnt take long to get down but very steep when getting back to apartment however there are taxis available. Very pleased with our stay. €60 Taxi fare from airport. Right beside bus stop that runs very much on time.

Partner

10/10

Exceptional

28 Apr 2017

david

great stay nice To see los gigantes again

hotel was very good for the price location suited us

8/10

Excellent

22 Apr 2017

Abhishek

Nice hotel close to the harbour

The hotel is good will all room facilities for a comfortable stay with family. The only problem we had was driving on the narrow roads which connect the hotel to the rest of the island.

Family

10/10

Exceptional

10 Apr 2017

Jeff

A short break to celebrate our Golden Wedding

This was a last minute decision to travel to Tenerife. Firstly I was pleased with the ease of booking both the flight and accommodation with Expedia, and the options offered both for flights and hotels were excellent.

10/10

Exceptional

15 Mar 2017

ionu

good location. nice hotel. helpful staff.

great value for money.

10/10

Exceptional

28 Feb 2017

Simon

Excellent apartment with great views

Great view from balcony, sea and Los Gigantes.

Family

10/10

Exceptional

28 Dec 2016

Verified traveler

Great location and value for money

The pool is great, spacious rooms, staff are friendly, stay costed quite reasonable

10/10

Exceptional

26 Dec 2016

Verified traveler

Lovely relaxing holiday

The apartment was lovely, very spacious and clean and well equipped. Especially appreciated the blackout curtains. The pool was wonderfully heated and just the right size. The pool bar is run by an Italian and everything is cooked well,would've been nice to have longer opening hours as it shuts at 4:30 and on a Tuesday. Cleaning was very good, apartment cleaned and bedding and towels changed every two to three days. No evening entertainment but that's what we prefer
Only two downsides were the hard uncomfortable beds (was happy to get back to mine) and the lack of double glazing so you could hear people and vehicles quite clearly when trying to sleep (it's generally quiet though) Neither of these puts us off returning but would be happy if they got new mattresses.
Would just say also that it is definitely not the place to go if you like nightlife as it caters for an older generation. We were there as a family with two small boys and were perfectly happy but did rather feel we were disturbing the older generations peace by the pool at times

Family

10/10

Exceptional

26 Dec 2016

Verified traveler

nice and peaceful

very nice hotel,clean rooms and environment,pleasant heated pool area.good location but not for those with walking difficulties.

8/10

Excellent

22 Dec 2016

Linda

relaxing self catering holiday

relaxing, acclimatized pool. friendly helpful staff supermarket across the road. lovely pancakes in pool bar

Family

10/10

Exceptional

26 Nov 2016

Gillian

Clean spacious apartments

We stayed here for a couple of nights and the apartment was ideal. Very comfortable and everything you need for self catering. Walking distance to Los Gigantes and Puerto Santiago tho is hilly. There are however bars and restaurants within a few minutes flatter walk. There are rooms with different views e.g garden, pool, sea so if you have a preference...ask. The accommodation is near a busy road so there is a bit if road noise but this does not distract from the excellent apartments themselves. Helpful friendly staff. Whole complex clean and well maintained.

Partner

6/10

Pleasant

20 Sep 2016

Verified traveler

Over rated

I wouldn't recommend this place to anyone. There isn't much to do at all and as for El Marques Palace there's nothing much around it at all

8/10

Excellent

12 Sep 2016

Pawel

tanio wiec bez luksusow, ale OK

maly basen, sredni standard, dobre widoki, dosyc tanio, kuchnia z wyposażeniem

Family

10/10

Exceptional

10 Aug 2016

Great hotel, superb staff

Really big room with all the features expected for a hotel of this standard. Wi fi and air con excellent. 3 close beaches and stunning scenery. Poolside cafe bar really good and warm and friendly service.

8/10

Excellent

11 Jul 2016

DAVID

Great time was had by all.

Most relaxing stay,regular maid service and linen and towel changes.Nice pool area plenty of Sun beds available,no lifeguard although had cameras around pool area.
All in all a great holiday.

Family

10/10

Exceptional

25 Jun 2016

Gael

Excellent Apartments

Great Apartments, very close to Shops, Supermarkets, Public Transport, Beach and Restaurants. Excellent sea view. Great location and very relaxing. Public transport comfortable and reliable. Trips to Loro Parque and Playa De Las Americas using Bonobus saved money very enjoyable.

10/10

Exceptional

06 Mar 2016

Thomas

Great for young families

A really excellent place to stay with young children. Fantastic heated pool. Very clean throughout and superb service!

6/10

Pleasant

06 Jan 2016

Lynda

Be careful

Bedroom adjoining outside corridor excruciating noise unable to sleep. Plastic covers on bed unacceptable.
Apartment excellent apart from the above comments

Partner

10/10

Exceptional

23 Dec 2015

Verified traveler

excellent hotel

everything perfect,very nice place both nearby villages very pleasant.

8/10

Excellent

13 Nov 2015

cath

Lovely apartment. Huge balcony and spacious place.

Very nice holiday. Lovely apartment. Clean and spacious. Big balcony and nice kitchen. Beds a bit hard . Lovely pool but a bit noisy from the road next to it.

8/10

Excellent

15 Oct 2015

Verified traveler

Self Contained Apartment in small resort

The Apartment was nicely furnished although a little lacking in kitchen utensils.
The service and Reception were very good and responsive to our needs.
We did not make use of the pool complex although it looked very good and not overcrowded. It was however adjacent to a main road.
The rooms with a sea view were in a building on a cul de sac so no problems with traffic noise or disturbance.
The location of the Apartment complex is in a hilly area and about a 10 min walk to the sea. there is a good supermarket within a 3 min walk so is very convenient for self catering.
There are a few adequate restaurants close by with nightly entertainment.

Partner

10/10

Exceptional

21 Sep 2015

Traveller

Excellent apartment facility and great sea view

Reception were helpful and reactive both on arrival and through the stay. The apartment was spacious, clean and very well appointed and arrival gift of water (in fridge) and bottle of wine was very welcome.

The servicing of the apartment (daily for rubbish and three daily for cleaning) was efficient and friendly.

If we returned to the resort we would have no qualms about staying here again.

8/10

Excellent

03 Aug 2015

Peter

Nice hotel, perfect self catering location

Perfect self catering spot, lidl accross road from pool, superdino outside road at back, rooms very nice with good air on, with good views from most, plenty of sunbeds available, we had a car and have been to area before so lots to do near, pool bar area not open, but with prices of drinks at shops was easy to accross rd when required, only negative is we had 1 cockroach on first day.

Family

10/10

Exceptional

16 Nov 2025

Liliia

The staff working during the day was simply incredible, very grateful. The place is for 4 and a half, very comfortable and beautiful. I recommend staying.

Self