Barcelo Santiago - Adults Only

Spain , Tenerife
Santiago Del Teide, Calle La Hondura, 8
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100 reviews shown

10/10

Exceptional

03 Mar 2026

Sibongile Ann

The view was brilliant! Staff were friendly, we had a great time .

Partner

10/10

Exceptional

20 Feb 2026

Sarah Elizabeth

I loved my stay here. Everything was wonderful. The room was clean and spacious, staff was friendly and helpful, and the food was great. Highly recommend staying here.

Self

8/10

Excellent

18 Feb 2026

Rebecca Jean

The room was cleaned well daily, no sound issues, the cleaning staff were very courteous. The bed was really very comfortable, great nights sleep. The sun wasn't on the balcony much so didn't use it other than to view the sea and Mount Tiede.

Didn't use the pools but they looked great and there seemed to be plenty of space, can imagine they get quite full in peak season, but plenty of sun beds and seating areas.

Gym adequate and was clean, had towels and water available, but opened late and closed too early.

The restaurant and bar staff were great, reception staff, mostly decent. The restaurant got a little busy at certain times and at breakfast you had to queue most mornings for coffee. Food was very nice, had everything you could want and plenty of it.

Entertainment was average, but still better than nothing, appeared to be aimed at the older crowd.

Area is hilly and picturesque. I thought it was a pleasant hotel, didn't use the spa as tried to make the most of the sunny weather and get outside.

10/10

Exceptional

14 Feb 2026

Gareth

Great place to stay!

Partner

6/10

Pleasant

06 Jan 2026

Lisa

It was ok. Nothing more nothing less. Slow reception on arrival. Was sick for my last day which I think was from the buffet. Room given for two days had no privacy but they did move us to a higher floor.

6/10

Pleasant

04 Jan 2026

Yiwei

Unsecured WiFi, WiFi unavailable most of the time, no tour pickup/drop off by 95% of the local tour companies, no drinkable water except vending machines, overall looks pretty but feels scuffed. It’s perfect if you wanna stay in the hotel all day with a book by the pool and nothing else.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Rebecca Vasilisa

Lovely hotel, lovely area.Staff are great and they hairdresser is fabulous 😁

10/10

Exceptional

02 Dec 2025

Linda

Super impressed with everything! All staff, pools, food - everything was much more than we expected, from a 4-star hotel. Should be upgraded 😊

Partner

10/10

Exceptional

01 Dec 2025

Sarah

Everything was absolutely amazing. Will be back for sure!

8/10

Excellent

19 Nov 2025

Geoffrey

The views were nice. The older crowd was a bit of a shock so it was an earlier lights out than expected. Other than that it was an overall good time.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Robert James

I loved everything about it. Entire property was clean & well maintained. Staff were friendly & incredibly helpful. Great dining options. Huge amount of drinks to choose from. The spa was just divine!! Will absolutely be going again.

Leisure Friends

10/10

Exceptional

21 Oct 2025

Filip

A beautiful resort right on the shoreline with incredible sunsets and views of Los Gigantes cliffs. The room comes with a private balcony, and includes daily housekeeping. Amenities in the hotel room are basic, but clean and work. The buffet style breakfast and dinners are included in the half board option- we used the breakfast and dinner daily.
Pools and the sun deck are stunning and well maintained.

Leisure Partner

6/10

Pleasant

11 Oct 2025

Mary

Food very basic! If u r a quantity n not quality eater ur in the right place! Breakfast N dinner is like feeding frenzy ! over cooked vegetables n under cook meat n not great quality! If u like cold n under cooked pizza cold pasta every night u found the right place !

Partner

10/10

Exceptional

14 Sep 2025

Graham

What a wonderful hotel and the all inclusive was excellent. We enjoyed having lunch at Breeze overlooking the ocean - you could even have steak! Breakfast and dinner buffets were brilliant as well. The all inclusive included all drinks and the cocktails were freshly made. The wine was from a bottle and not on tap and very good quality. I recommend the pina coladas and Aperol
Spritz! The pool area was well maintained - we could always find a sunbed. We hired a car which was quicker and cheaper than a transfer from the airport and have us the opportunity to drive up Mt Teide and to the Masca Gorge - both of which were stunning views and the landscape is beautiful. All in all a wonderful relaxing week away! Thank you Barcelo Santiago!

Leisure Partner

10/10

Exceptional

07 Sep 2025

Nicola

Had an amazing stay at Barcelo Santiago - the rooms were really clean and spacious, the sea views were incredible and the staff went above and beyond to make sure we enjoyed our stay.
The buffet and pool bar food options were great - as a vegan they had lots of vegan and veggie options alongside the regular meals, and the all inclusive option was good value for money.
The surrounding area is quite quiet around the hotel so good for those not wanting the Tenerife ‘party’ holiday.
Would definitely recommend and go back!

Leisure Friends

10/10

Exceptional

06 Sep 2025

Jennifer Ann

A thoroughly relaxing stay. Very professional and friendly staff, clean and modern facilities, good dining options. The spa staff really knew what they were doing and made it a wonderful experience. However, by far the best thing about the hotel is the view which is absolutely stunning across the sea, cliffs and harbour, visible from my balcony, the restaurant, bar and pool. Would definitely recommend.

Leisure Self

10/10

Exceptional

02 Sep 2025

Nandor

We had a great time at Barcelo. The views are unbeatable with the Los Gigantes in the background.

10/10

Exceptional

07 Aug 2025

Nahje

We came here for our honeymoon & it was an exceptional experience. So much so that we’re already planning our return trip with this very resort & looking into their other global locations. A magnificent property with magnificent staff & ambience to match!

Leisure Partner

10/10

Exceptional

26 Jul 2025

Daniëlle

Loved my stay. I was very sad to leave when my holiday came to an end. And that little bit extra to pay for an ocean view was most definitely worth it.

Leisure Self

8/10

Excellent

28 Apr 2025

Anand

Lovely hotel set on a cliff edge making for a unique experience and views. Hotel facilities are lovely, good pool options and lounging areas. Nice pool bar. Restaurant was ok although vegetarian options were uninspired therefore lacked variety for a week long stay, and food was often overcooked or dry. Entertainment options were nice. Local area was lovely, a small town which was friendly and great to walk around, although being on a cliff edge means lots of steep inclines and steps. Great coastal walking route. Supermarket just outside the hotel is great for grabbing essentials especially given no free access to drinking water at the hotel unless on a AI package. Room was nice and the private loungers in the garden room was great to get away from the crowds and enjoy the sun and views. Bed was ok but not the most comfortable. Bathroom was not very private and shower had a slow drain therefore could only be used for a few minutes otherwise would flood the room.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Barbara

Beauty and the Canary Island

Hotel is beautiful. The people are friendly. The service was great. The rooms were very clean. I recommend this place 110%.

Partner

8/10

Excellent

07 Apr 2025

Simon

Nice quiet hotel, good food in the restaurant and nightly show or entrrtainment

Leisure Partner

10/10

Exceptional

07 Apr 2025

Robert Andrew

Staff great, food very good, hotel very clean and well looked after, beds very comfortable.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Ben

Good staff, food, facilities and drinks. Street parking can be tricky if you're renting a car but there is off street, multistorey parking a short drive and walk away.

Leisure Family

10/10

Exceptional

23 Mar 2025

Dan

Really lovely stay. Would recommend greatly if you're looking for a relaxing / do nothing and switch off kind of holiday. Hotel is spotless, and spoilt for choice at buffet.
Staff all very friendly.
Views are wonderful.
Not much to do outside of hotel is the only negative.

Leisure Partner

10/10

Exceptional

01 Mar 2025

Winston

Great views and the staff were super friendly.

Did not experience any queuing issues that others have mentioned. Facilities were clean and surrounding areas were serene and relaxing.

Food options are plentiful and there’s something for everyone if you have picky eaters.

Had a small issue in the room with the AC (normal wear and tear) but was promptly taken care of.

Very happy with everything and would highly recommend.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Aimee

Great stay. Very comfortable and clean.

Leisure Friends

8/10

Excellent

07 Feb 2025

Marie

In a lovely quiet location with great views. Staff were helpful. Not much to do around the hotel.
Massive choice of food and good you can swap dinner for lunch if you’re half board. Entertainment was ok.

Leisure

10/10

Exceptional

23 Jan 2025

Patricia

Our first experience in a Barcelo hotel and adults only. It was a fab experience with great food (I put on weight!) - they had a different additional theme each night. Pool area was stunning. The pools were on the cooler side like most hotels but my husband enjoyed his swim. Didn’t get chance to try indoor spa but available at extra cost.
Walking distance both ways from hotel. Enjoyed the walks and went to the harbour a couple of times and did a boat trip.
Quiet area so if you want lively bars etc maybe not for you. But suited us. Would probably need to catch a bus to see other areas.
Would recommend this hotel.

Leisure Partner

10/10

Exceptional

18 Jan 2025

Kieran

Excellent would stay again.

Leisure Partner

10/10

Exceptional

14 Jan 2025

Kimberly

A lovely stay at this property. It’s walkable to Los Gigantes, restaurants and stores. Parking is at a premium, but there is a taxi stand in front of the hotel and a garage up the hill. The nightly entertainment was a nice surprise. There were plenty of overall food options and even being gluten free, I always found something to eat. The pool decks were very nice and there was plenty of seating.

Leisure Partner

8/10

Excellent

13 Jan 2025

Paul

Well managed and very friendly and obliging staff.

6/10

Pleasant

29 Dec 2024

Verified traveler

Hotel itself was nice and so too are the rooms, house keeping staff incredibly friendly, but the constant queuing for everything is very frustrating. Sadly won’t stop here again as I don’t like to spend my holiday time queuing.

Partner

10/10

Exceptional

27 Dec 2024

Michael

Could do with bottles of water in the room

Leisure Family

10/10

Exceptional

24 Dec 2024

Dana

A really lovely hotel

The most amazing thing for me was the breath taking view. I had a room on the third floor which provided a sea view and a great view of the los giantes (giant rock formation). It is a must to get a room that offers this. The unexpected plus was the most powerful and vivid rainbow I have ever seen which looked like 3D and gave the appearance of being low in the sky and coming from the rocks. The room was very comfortable and clean; the shower great (for environmental reasons they try to encourage you not to exceed 4 mins but this is difficult when the shower is fabulous). They hotel try very hard to make the stay pleasurable e.g entertainment every night and themed dinners. The roof terrace is a great space and I loved the Olivia restaurant that served great quality food. I also used the spa on a couple of occasions which was easy to book but it's popular so you do need to book your treatment asap. The location is peaceful and I don't agree with other reviews that say there aren't any nearby restaurants. There are loads and some really good ones e.g. La Pérgola and Sorriso, both of which overlook the sea. The only negative for me is that the terraces whilst spacious and clean (mine had x2 sun beds) have no privacy and you are incredibly close to your neighbours. That said the time spent in the room is minimal as the surroundings are too nice to stay indoors.

Self

10/10

Exceptional

16 Dec 2024

Julie

Lovely hotel

Hotel was lovely. Clean, modern. Lovely room with balcony and hot tub. Amazing views from sun bathing area. Staff very friendly, breakfast buffet good.
We booked bed and breakfast but were disappointed with the lack of restaurants in the area that were walkable. Only a few nice ones we found.
So the hotel is remote so just go with that in mind but we were more than happy to just stay in the hotel for the vast majority of our stay because we needed a total R and R holiday. We certainly got that.

Partner

10/10

Exceptional

15 Dec 2024

Mark

Great hotel

10/10

Exceptional

12 Dec 2024

Birgit

Everything ok

10/10

Exceptional

09 Dec 2024

Komal

It was our lifetime experience. Sucha mesmerising ambience, food, staff and location.

Leisure Partner

10/10

Exceptional

08 Dec 2024

Jacqueline

Pleasant surprise

Stayed overnight but will return for a longer stay! Pleasantly surprised! Lovely position overlooking ocean, quiet area. Staff we encountered all smiley and helpful. Food in buffet at dinner and breakfast of a good quality .....we dont usually like buffet restaurants! Very clean and welcoming

Partner

10/10

Exceptional

23 Nov 2024

catherine

Very nice! A little loud at night from the local nightlife if you’re room is not an ocean view but not their fault…just FYI

Leisure Family

8/10

Excellent

22 Nov 2024

peter

Fantastic views and great surroundings. Everything i asked for the staff did what they could to help. Including extending my check out time by 2 hours as my pick up was going to be later.

Leisure Self

8/10

Excellent

12 Nov 2024

Andrew Rogers

Lovely sea view from room - comfortable bed but felt the flooring around shower area was dangerous when wet. Shower mat too small.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Trudi

The hotel has absolutely stunning views across the sea making each morning magical as you see the sunrise.
The food was tasty with plenty of options.
Drinks are branded and water always available (although not stored in your room despite there being a fridge in the room).
Pool area is clean with beds a plenty. No need to rush in a morning to get one.
There is a coastal path and a few shops close by although I came just to lounge by the pool so didn’t see much of the local vicinity.
I am a lone single female and felt perfectly safe here.
Would definitely come back.

Leisure Self

4/10

Poor

31 Oct 2024

Matt

Our stay at Barceló Santiago was disappointing, especially compared to what we expected. The check-in process was painfully slow, with long waits and staff who didn’t seem in any hurry to help us get settled. After a long journey, this was incredibly frustrating.

The worst part, however, was the food quality. We were hoping for a range of fresh and flavorful options, but the meals were bland, poorly prepared, and not at all what you’d expect from a hotel of this caliber. The dining experience felt more like a cafeteria than a resort, which was a huge letdown.

While the staff were friendly, the room wasn’t entirely up to standard. It wasn’t dirty, but it certainly wasn’t as clean as we’d expect. The lack of attention to detail across service, cleanliness, and food left us underwhelmed.

Overall, Barceló Santiago fell far short of expectations. We wouldn’t recommend it if you’re looking for a smooth, enjoyable stay with quality dining and attention to detail.

Leisure Partner

8/10

Excellent

19 Oct 2024

James

The hotel is great, clean and very well presented, the pool is nice and the spa is excellent.

On the downside, table service at the pool bar can be somewhat slow, and I spent many nights waving at the staff to get attention. Secondly, all inclusive terminates at 12pm, so if you are like me and had a transfer at 2, you have to pay for refreshments, despite having paid all inclusive for the day.

Leisure Self

10/10

Exceptional

19 Oct 2024

Alba

The property itself was good and the staff excellent. I would return and recommend.

Leisure Partner

10/10

Exceptional

06 Oct 2024

George

Pool

Leisure Partner

8/10

Excellent

31 Aug 2024

Kevan

They charge for parking, but I thought they said it was included. They tell you to park in the street, but street parking is scarce. If you drive there, parking is an issue.

10/10

Exceptional

10 Aug 2024

Saumya

The ambience was great.

Leisure Partner

10/10

Exceptional

30 Jul 2024

Leah Charlotte

Amazing and defo worth doing the all inclusive package! EVERYTHING was included. Absolutely loved the entertainment, only feedback was the aircon in the room could have been better.

Leisure Partner

10/10

Exceptional

20 Jul 2024

Alexandra

food was amazing, property was gorgeous ! loved it here

Leisure Friends

10/10

Exceptional

02 Jul 2024

Michael Ryan

Amazing views of los Gigantes

Leisure Partner

6/10

Pleasant

30 Jun 2024

Jagruti

On the whole all great, just a shame not enough beds by the pool as the system of leaving the towels ruins it when people aren’t event there.
Great buffet choice.

Leisure Family

6/10

Pleasant

16 Jun 2024

Joel

Pigeons walking around inside, staff not bothered.
Also, staff untrained in health and safety - server used same tongs for raw and cooked, for both beef and chicken.

Leisure Partner

10/10

Exceptional

06 Jun 2024

Jamie

Barceló team members were outstanding and provided great service. Breakfast and dinner buffets consistently showed a very good quality. Room air conditioner only able to keep the room at about 75 degrees F (24 C) and bathroom/ room ventilation didn’t work very well at all, but balcony was outstanding and was able to sleep cool enough with balcony slider open all night once the sun went down.

Leisure Partner

8/10

Excellent

10 May 2024

Rosemary

Okay, but expect a bit more for the price

The dinner and facilities are great, some staff were not that friendly. There’s a vibration noise in our room at midnight and they were able to accommodate and offer us a new room. There’s not really places to refill water bottles as well.

Friends_and_family Friends

8/10

Excellent

01 Apr 2024

Julie

Property was in an amazing location! Food not great and hard to get service around the pool area. Love Tenerife!

Leisure Partner

10/10

Exceptional

16 Mar 2024

Emma

Overall Fantastic

The food was excellent; better than we expected for sure. Unbeatable location in terms of relaxing views! Great gym as well with almost all new equipment and good variety. Lovely spa with fantastic service.

We had a couple of very windy nights - I would recommend bringing ear plugs for sleeping since the balcony sun-covers and curtains on each room can really rattle around. The bed was also far too soft for our preference but I realise that's quite personal.

Overall an amazing stay and would definitely come again!

Partner

10/10

Exceptional

10 Mar 2024

Pooya

Loved the stay

great location and amazing views

Friends_and_family Family

8/10

Excellent

29 Feb 2024

john

John

Acwas poor no water in the room and no parking

Partner

10/10

Exceptional

14 Feb 2024

Alan

Loved our stay, relaxing!

10/10

Exceptional

07 Feb 2024

PHILIP

The sound of the surf at night was quite amazing. No traffic sounds, no 'beach party' sounds. Just the crashing surf. Loved it.

Leisure Partner

10/10

Exceptional

05 Feb 2024

Aimee

Great stay. Would recommend:

Leisure Friends

10/10

Exceptional

15 Jan 2024

john

Peace and quite, able to relax

10/10

Exceptional

29 Dec 2023

Terrence

Beautiful place and location setting, everything was amazing from breakfast buffet to night services. I really appreciated all the bilingual staff there to help with all needs.

Leisure Partner

6/10

Pleasant

11 Dec 2023

Michael

Ok holiday hotel.

Great views from the hotel although location wasn’t best. Very limited parking if you bring a car. Rooms were smart and clean. Dinner felt more like a canteen than upscale hotel. Nice pool area usual issues with people reserving sunbeds.

Partner

10/10

Exceptional

05 Dec 2023

Simon

Excellent hotel.

Stayed for one night whilst touring Tenerife but will definitely return for a longer period.

Self

8/10

Excellent

27 Nov 2023

Najma Hannah

Great little hidden hideaway for a relaxing break. Hotel was lovely and clean, and my room overlooking the sea was beautiful. Some of the food options for non-meat eaters were limited but the dessert buffet made up for it!

10/10

Exceptional

24 Nov 2023

Jaclyn

Amazing views and great service!

Leisure Partner

10/10

Exceptional

15 Nov 2023

Michael

Amazing property with amazing views! Everything is near by. Staff were so friendly and very professional!

Leisure

10/10

Exceptional

09 Nov 2023

Nicola

Amazing birthday break

We had a lovely chilled out time at this beautiful hotel. We were initially BB basis and upgraded to AI for our last 2 days, as the food and drinks on offer were great. The only thing I didn’t agree with was that robes are only provided if you are AI, not BB. Also the pool towels have to be taken to/from the gym, not poolside, which the staff agreed was silly too. We had a lovely Deluxe sea-view room with a comfy king sized bed. We also booked the Bali beds for 2 days which meant we had waiter service and drinks in glasses. We’ll definitely return x

Partner

10/10

Exceptional

28 Oct 2023

Marion

Amazing location
Can’t wait to return

Leisure Partner

10/10

Exceptional

24 Oct 2023

Helen

Friendly, comfortable hotel with great amenities

Great, friendly and stylish hotel with lots of activities (no pressure to join in though!) and lovely breakfast. The pool area is spectacular with wonderful views of Los Gigantes. It's high up (5th floor) which is great for the view, but can be a bit exposed on a very windy day, however hot the sun is!

Self

8/10

Excellent

21 Oct 2023

Delaine

We loved the pools and the views from the rooms are absolutely breathtaking. We did not love the no food to the room and no water bottles in the room. We also did not like the service, often waiters would only come to your table once and if you did not ask for water they would not bring anything. The bar always had a massive line.

Leisure Partner

8/10

Excellent

19 Oct 2023

Alexia

Had a great stay once we were able to change rooms after 2 days (we started off with an accessible room which wasn't giving the vibe of the deluxe room we had booked). We went at a period (October) where the weather was beautiful, we could enjoy the very nice swimming pools but unfortunately the beach, which is the reason we booked this hotel, had been closed for a while so you might want to check that when you book. This hotel probably has the best view of the island, the sea view and views of the the sunset behind the Gomera are amazing. Parking is free all around the hotel but it's very difficult (or takes patience) to find a spot at the end of the day (the hotel's parking was full when we arrived). Breakfast is good but a bit repetitive after a few days. Animation is a bit heavy for a couple who prefers a quiet environment (music from the night animation is loud until past 11pm) but seemed to satisfy a lot of people there who were having fun.

Leisure Partner

8/10

Excellent

07 Oct 2023

Robert

Clean and nice

Leisure Family

10/10

Exceptional

06 Oct 2023

Taniya

The hotel was not diversified... I kinda felt out of place

Leisure

10/10

Exceptional

18 Jul 2023

Kamile

First time in Barcelo Santiago, overall really great experience, would highly recommend to friends and family.
The views of Los Gigantes are breathtaking, we had 2 balconies with different views with sun lounges, which was so good if you just want some time alone.
Staff were very friendly and helpful, occasional difficulties placing the orders and getting what you actually ordered, possibly due to language barrier. Staff are really hard working throughout the hotel.
Areas outside hotel were beautiful and always tidy.
The quality of food was really good, particularly enjoyed variety of fish, pizzas, fresh orange juice in the mornings. The area felt safe and quiet.
The only thing that bothered me a little was the constant door slamming in the mornings, likely by other hotel guests, since we both like to sleep in good things we can noise cancelling headphones.

Leisure Partner

10/10

Exceptional

07 Jul 2023

Juanita

The views from this hotel were amazing. Staff and other visitors were all very friendly. Nightly entertainment was fantastic and I LOVED watching the mid morning workouts in the pool. The instructor seemed very enthusiastic.

Our room was good, except we had two twins pushed together instead of a single bed. We also had large cockroaches in our room and on the patio. We stayed 3 nights and found at least 2 each night, 1 was on the bed. It made the room feel \"dirtier\" even though everything was very clean.

Buffet was great, but food is limited. No room service, and the actual restaurant was not included in the \"All-Inclusive\" option. Since it was a short stay, it was bearable.

Pools were fantastic and we were able to get lounge chairs each day. There is not really a beach, but around the area you could get down to the cliffs and get in the water. I was told there was a beach nearby in the town somewhere.

If I were to go again, I don't think I would purchase the all-inclusive. There were restaurants and stores across the street, which would have given us more options.

Leisure Partner

10/10

Exceptional

28 Jun 2023

William

Amazing facility with SUPREME staff. Shout out to all the front desk staff, the great cleaning staff (that were very creative with our perpetually messy room) and the bartenders. We loved our stay here and would come back in a heartbeat.

Leisure Partner

10/10

Exceptional

20 Jun 2023

Milva Sabrina

Property is mostly renovated, Oceanview is spectacular. Rooms are clean. Most of the staff were friendly, except for a few. Everything you need is in walking distance. Would definitely go back.

Leisure Partner

10/10

Exceptional

19 Jun 2023

Andrew

Spectacular views, great location, and very clean. We had an amazing time! Highly recommend!

Leisure Partner

6/10

Pleasant

03 Jun 2023

giuseppe

Me and my friend stayed for one week, I booked a room with two separate beds but they gave us a room with a king size bed. We infomered the reception about the error, but they ignored us completely, and we had to share the bed.
You have to pay for parking, it is not included in the booking, and it costs 10€ per day.
On the positive side, they served good quality of breakfast and dinner; breakfast was included in the booking price, dinner costs 6€ a day.

Leisure Friends

10/10

Exceptional

06 May 2023

Moira

Great stay

Leisure Partner

10/10

Exceptional

29 Apr 2023

sean andrew

View was amazing. Staff were excellent. Enjoyed a great break. Parking was hit and miss.

Leisure Partner

10/10

Exceptional

28 Apr 2023

Andrew Paul

An excellent hotel and an amazong holiday. Would strongly reccomwnd for a qiet relaxing time with good food. Thanks Barcelo!

Leisure Partner

10/10

Exceptional

07 Apr 2023

Jacky

Lovely quiet hotel in nice surroundings. Animation team great and offered lots of activities around the pool. Lots of sun beds and umbrellas but would be nice if the sun lounges had cushions and not very comfortable when lying on them all day. More variety on the food would be nice.

Leisure Partner

8/10

Excellent

05 Mar 2023

Daniele

Hotel and room:

Great location with amazing and dramatic views of the ocean and cliffs. Staff were super courteous and friendly. The terrace with the pools is amazing and one of the most relaxing places I’ve been. My room (superior ocean view) was clean and had amazing views. My room was also very quiet, as far enough from the night bar, I could sleep with the window open to the sound of ocean waves breaking on the rocks.

Activities:

The hotel runs some group activities by the pool like yoga and aqua gym every morning if that’s your jam. Most important though, great sightseeing activities can be booked from the hotel tourist centre like dolphin watching boat trip (there are so many dolphins!), and a tour of the national park including going on top of the 3000m Teide volcano (wear sunscreen!!).

Food:

The buffet was perfectly acceptable though international and not very Spanish. It also does not vary a great deal day by day. However, I found the restaurant choices in town disappointingly limited (very tourist-trappy), so I stuck to the buffet every day—half board is a great bargain. Breakfast is great.

Amenities:

The restaurant has an absurd and sexist no shorts policy for men at dinner (even nice dressy ones), while women can wear embarrassingly short mini skirts (honestly!). The gym is small and rather limited but it can work and it’s free. However, you have to pay extra to access the steam room and sauna which was frankly ridiculous.

Great overall!

Leisure Self

4/10

Poor

27 Feb 2023

Graham

Views of cliffs and Teide mountain, Excellent breakfast
Helpful staff, pool area excellent and clean.

Leisure Partner

4/10

Poor

17 Feb 2023

Ashanti

YOU PAY FOR ROOM SERVICE
THERES NO KETTLE IN BEDROOM
STANDARDS COMPLIMENTARIES

Leisure Self

10/10

Exceptional

30 Jan 2023

Rhys

High quality hotel with well deserved reputation

Lovely hotel. Great views from terrace. Excellent buffet food. Well deserved reputation

Partner

10/10

Exceptional

31 Dec 2022

Fergus

Great Xmas!

Thanks for a great Xmas!

Friends_and_family Family

10/10

Exceptional

28 Dec 2022

clean and quiet. spa and wellness are fantastic. best views. choose a room wisely for a better view.

Leisure Partner

8/10

Excellent

27 Dec 2022

Mila

It was great to not have children around. Staff was friendly and helpful, the food was decent and the facilities were clean. Biggest complaint was the smokers, they didn’t stick to the smoking areas and we couldn’t keep our patio door open because of people smoking on their balconies. It was pretty difficult to escape the smoke smell. Other than that it was very relaxing and a much needed break.

Leisure Partner

4/10

Poor

07 Dec 2022

Andrew

Not a great experience

Very loud music in the bar next to the hotel kept us awake for two nights. Hotel refused to move us as it claimed no rooms available. Their website showed availability. They then agreed to move us but only if we cancelled our stay; forfeiting our up front payment and rebook. At which point my partner burst in to tears. After further lengthy 'discussions' they agreed to move us without us having to cancel our existing reservation.

We got the impression this hotel was more of a logistical operation rather than a hospitality venue, churning hundreds of 'guests' in and out each week. This establishment is massive and if you are not used to hundreds of people dining and living under one roof or able to cope with poor sound insulation it is best avoided.

In addition I emailed to ask if I needed to prebook parking and was told this was not possible and I should enquire when checking in. No space was available so was told to park elsewhere and that I should have prebooked! A friend who was staying with us prebooked and had a parking space. Parking on the street near the hotel is a nightmare.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2022

Eugene

The food at the buffet was a little bland and did not change much from day to day.

Leisure Partner

10/10

Exceptional

24 Nov 2022

Verified traveler

I enjoyed being at the hotel which I had visited over 20 years ago.The hotel had been renovated and was comfortable. The staff, especially at reception were very courteous. Unfortunately I had to leave after one week as a close family member was seriously I’ll.

Self

6/10

Pleasant

31 Oct 2022

Abril

The room smelled like sewer really strong, they came to fix it twice. But it didn’t work. The breakfast buffet was so crowded and ran out of many things. Would not stay there again.

Friends_and_family Family

10/10

Exceptional

13 Aug 2022

Bela

Just returned from an amazing stay. Beautiful location. Wonderful hotel. Lovely food. Enjoyed the aqua aerobics and other classes every day that are suitable for all ages. Only gripe was the Sun beds all being taken up first thing every day. Beautiful views of the cliffs. Would def recommend and would love to return again.

Leisure Family