The Ritz-Carlton Abama

Spain , Tenerife
GUIA DE ISORA TENERIFE, Carretera General Del Sur Tf 47, km 9
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100 reviews shown

10/10

Exceptional

17 Mar 2026

Anthony

Beautiful hotel with a very professional and friendly staff. Nothing but a gem of a hotel.

10/10

Exceptional

15 Mar 2026

Excellent all round

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Gerda

The resort is beautiful.

All the staff were excellent and so friendly they couldn't do enough to make your stay comfortable.

Partner

10/10

Exceptional

08 Mar 2026

Nicole

Wonderful stay!

Partner

10/10

Exceptional

01 Mar 2026

JULIA

A truly 5 star hotel, superb facilities and outstandingly friendly staff, we were made to feel genuinely welcome. Room was spacious and comfortable, dining was great. We can’t wait to come back!

Partner

10/10

Exceptional

26 Feb 2026

gaurav

Everything !

10/10

Exceptional

23 Feb 2026

Matt

Excellent room and amenities, staff courteous without exception

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Isaac

The staff was super accommodating for our family, and the Ritz Kids options made sure the adults still had their own time to do things. Beach access was great as well and the family pool area made sure there was plenty of swim time for the kids.

Family_with_children

10/10

Exceptional

22 Feb 2026

Ranjit

Great service, Cleanliness, Facilities.
Quiet comfortable rooms. Good breakfast and restaurant options for the evening.

Self

8/10

Excellent

19 Feb 2026

Hardeep

Massive and very clean room, great balcony with enough shade to still enjoy when it got very hot. Staff were very professional and friendly. Our only issue was that all the restaurants opened/closed at set times and there weren’t enough ‘out of hours’ options to eat if you missed the lunch or dinner hours. With a 1 year old that made things a little tricky but we managed. Overall its a beautiful hotel and our boy loved feeding the carp in the lake!

Family_with_children

10/10

Exceptional

18 Feb 2026

David

Staff golf and dinners. Rooms were perfect

Showers

Family

8/10

Excellent

14 Feb 2026

James

Wonderful staff, great food and beautiful setting. However the main pool was far too cold and spoiled things for the children. This was our fourth visit and the pool has previously been significantly warmer.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Ebrahim

Our room was spotless and the staff couldn’t do enough. Very happy with our stay and will definitely return. Excellent hospitality.

8/10

Excellent

03 Feb 2026

Thomas

Food was delicious. Service a bit slow. Breakfast is always sensational.

Leisure Family

10/10

Exceptional

29 Jan 2026

Conor

This is a luxurious resort hotel with numerous restaurants, swimming pools etc. The amenities are excellent - particularly the restaurant, and the staff are friendly and professional.

Leisure Family

6/10

Pleasant

18 Jan 2026

Paul

We booked a deluxe room (resort view) which had views over a pool and the Atlantic sea.
The room was cold. It faced NW and never actually saw the sun so I attempted to put on the AC heat mode but, unfortunately, no heat. There were no extra blankets in the room so it was a cold first night and we didn’t sleep well.
Next day, I went to reception. The all knowing receptionist lady confidently told me that the problem was due to the room I had booked. She explained that the AC warm mode was obviously not going to work, as the heat mode was not activated as hotel policy. She continued that all deluxe rooms were unable to receive direct sunlight and therefore would obviously be cold at this time of year. However, if I wanted to rectify my mistake - I could pay extra for an upgrade and have a warmer sun lit room.
I then realised that it was indeed my fault. It was my fault that my deluxe room in the 5* Ritz Carlton was unable to welcome sun light or heat and, of course, was also unable to be heated by AC heat mode.
After apologising for my obvious error I asked if there were any heaters available. Luckily there were.
Breakfast buffet was a bun fight. Chaos queues and confusion but very nice food.
On a positive note the pool guy called Jorge was excellent. I think he was a supervisor. My wife had a back pain problem and Jorge couldn’t do enough for her. He is definitely our nomination for the best staff member.
Overall a pleasant enough stay but will we return?
Probably not.

Leisure Partner

10/10

Exceptional

15 Jan 2026

William

Great staff and facilities

Friends_and_family Friends

6/10

Pleasant

09 Jan 2026

richard

The staff are very friendly and welcoming a credit to the hotel. The emphasis seems to be on family holiday which means lots of kids. There should be more adult only areas. In winter months there is insufficient attention to how cold it is inthe evening the restaraunts are cold.

Partner

4/10

Poor

07 Jan 2026

roderick

1 They say book restaurants in advance. There are many (excellent) specialist restaurants. So we did, for my wife and I, for 2 nights of the 5, planning to eat with the children the other 3 nights.

2 THERE IS NO FOOD except in the specialist restaurants. So we arrived to be told that our children could not eat, and the specialist restaurants were fully booked, so we could only eat for 2 of the 5 days.

This is a 5* hotel, and they cannot feed us except on room service. This is insane.

3 The Kids Club is excellent. It is serviced by an elevator, in which my wife got stuck as the doors opened a little at every floor but not enough to get out. Nobody came when she used the alarm phone.

Eventually she got out to be told at reception that THIS HAPPENS MOST DAYS.

It's a lift used by all the Kids Club and they don't fix it. Insane.

3 The swimming pools. They state heated to 25C. Lies. Neither my wife or I or the people we were travelling with could set foot in it. 18C AT BEST. Unusable for great majority of guests.

4 The taxi and transfer desk outside. Mayhem. Guests constantly complaining.

You do NOT expect any of this from a 5* Ritz-Carlton costing $1,700 all-in per night.

Good things - Kid's Club, food (if you can get any), rooms.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Colin

Lovely hotel and surroundings

10/10

Exceptional

13 Dec 2025

Vipin

Amazing property. Definitely coming back.

10/10

Exceptional

13 Dec 2025

Monica

I had a wonderful day here. It was restful, beautiful, wonderful staff.

Leisure Self

10/10

Exceptional

11 Dec 2025

Jennifer

Not enough superlatives exist to describe this resort. Elevated experience that comes with magnificent views , top class campus with amenities to make your stay extraordinary. The staffers enhanced the already extra ordinary experience.

Business_and_leisure Friends

10/10

Exceptional

11 Dec 2025

Stephen

Every aspect of the hotel and service was to the highest standard and the quality was second to none.

Partner

10/10

Exceptional

10 Dec 2025

Katrina

This resort was excellent for a relaxing stay. The area is a bit of ways from the main touristy areas of the island so a rental car is needed to go to neighboring towns or anywhere off resort property. Staying in a resort view room, we felt like we were closer to anything happening on the resort, such as live music which we could enjoy from the comfort of our private balcony. The pools and beach were very nice with restaurants catering to them so you can enjoy lunch without leaving your spot by the pool or on the beach. The gym was undersold to us from the pictures, but it was really cool and well equipped with free weights, and cable machines. The gym even has an outdoor deck you can workout on and has a squat rack outside that overlooks the golf course and ocean, so a beautiful view while you workout. The spa services were also great and relaxing, we did the spa circuit in the morning as we heard it gets busy in the afternoon and we found that we could enjoy all the amenities in a seemingly private setting as no one else was using while we were there. The food was great, never skip a breakfast here, and the restaurants had great food/service. Only Cons I have would be with the room, The pillows were too soft, I would recommend requesting extra pillows if you like a more firm pillow; the bed had 2 twin size mattress pads which would separate in the middle of the night; and one of the shower heads was not working during our stay. We look forward to returning to this resort!

Leisure Partner

10/10

Exceptional

10 Dec 2025

Martin

Fantastic.

10/10

Exceptional

09 Dec 2025

William

Great staff. Wonderful room.
Would have loved a buffet dinner restaurant, did not enjoy the restaurants. Sorry did not get to MB due to not feeling well.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Charles

Very staff and wonderful stay

Leisure Family

10/10

Exceptional

28 Nov 2025

Shobha

Clean rooms, nice staff and great breakfast buffet.

Leisure Family

10/10

Exceptional

18 Nov 2025

EDLIRA

One of the most amazing placed that i have been. Everything is exceptional. Cant wait to come back again next year.

Leisure Family

10/10

Exceptional

10 Nov 2025

Louise

Our stay at The Ritz Carlton Abama was nothing short of exceptional. From the moment we arrived, we were welcomed with genuine warmth, champagne on the terrace, and thoughtful touches that made us feel instantly at home. Every member of the team was kind, professional and truly passionate about what they do — special thanks to Isabelle, Carmen and Gustavo, who went above and beyond throughout our visit.

The resort itself is breathtaking. From palm-lined gardens to ocean views, every space feels calm and beautifully designed. Our accessible room was both elegant and practical, with seamless access throughout and a private balcony that offered the most stunning views of the sea. It was wonderful to enjoy room service and unwind in comfort without a single compromise on style.

Dining was outstanding — especially the seafood restaurant, where we enjoyed tender baby squid, the best paella we’ve ever tasted, and local wine that complemented it perfectly. The lobby bar’s cocktails and an impromptu rum masterclass were unexpected highlights.

The spa was a true sanctuary. The therapists were lovely, and the range of treatments and facilities — from saunas and sensory showers to yoga on the terrace — created the perfect setting for relaxation. Accessibility was considered throughout, and I found using the facilities simple and safe.

The Ritz Carlton Abama is a shining example of how luxury and accessibility can exist side by side. Thank you! See you in March!

Partner

8/10

Excellent

01 Nov 2025

Iain

A large resort with flawless service, a spacious spotlessly clean and well equipped room, and a very good kids club. 3 pools - one due refurbishment next year - aging a touch but still fine, one adult only. Really good spa, and small but well equipped gym. Fabulous bathroom with separate shower (one of the best I’ve used) and bath. About 6 restaurants plus poolside bar and lobby bar providing food: this was expensive everywhere but good quality. Worth four and a half stars - dropping a half as it’s expensive yet shows its age in a couple of areas. Worth hiring a car if you want to venture out of the resort.

Leisure Family

10/10

Exceptional

31 Oct 2025

JAMES FREDERICK GORDON

Lovely hotel, so family friendly with great facilities.

Leisure Family

10/10

Exceptional

23 Oct 2025

Chao

Clean room and nice view. Friendly staff and delicious breakfast

Self

10/10

Exceptional

13 Oct 2025

Min

Very friendly staff!

Leisure Family

10/10

Exceptional

12 Oct 2025

Suzanne

The room was beautiful as was the property. The breakfasts are good and ample.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Rupert

Great location with fantastic facilities and nice beach nearby

Leisure Family_with_children

8/10

Excellent

04 Oct 2025

Louis

Overall a good experience, restaurant options were very limited though as most were closed, most staff were exceptional but a few were particularly rude mainly in Txoco restaurant. Upgrade to the retreat if you can, facilities are very good

Leisure Family

10/10

Exceptional

23 Sep 2025

Peter

This property is probably the best we have ever stayed at. The quality of service is totally exceptional - the ethos of going the extra mile epitomises the brand of Ritz Carlton. They could never do too much from the bed turning down vservice to giving so much more. As it was our anniversary they made our room up with rose petals, a cake, bubbly and so much more. We had a truly exceptional stay. As it was also my birthday they made a wonderful gesture providing cake, wine and so much more. We are definitely returning to our now favorite location.

Leisure Partner

8/10

Excellent

22 Sep 2025

Michelle

I had a wonderful stay at The Ritz-Carlton. The food was excellent, the views were beautiful, and the staff were very friendly and welcoming. Overall, the experience was truly enjoyable.

The only issue I experienced was at the El Mirador restaurant when ordering a café latte. Although it is clearly listed on the menu alongside café macchiato, I was first given a latte macchiato, then an espresso macchiato, before finally receiving the correct drink after showing a picture. This was surprising, especially since I had no problem ordering the same drink earlier during my stay. For a property of this standard, I would have expected more consistency in service.

That said, everything else was excellent, and with a bit of clarification or staff training on menu items, this would have been a perfect stay.

Leisure

10/10

Exceptional

20 Sep 2025

Andrea

Amazing! All staff were friendly and professional
And the service was top notch. Beautiful room and the whole resort was very clean. A choice of several restaurants , all fabulous.

Leisure Partner

10/10

Exceptional

19 Sep 2025

VISHPAL

Spent 4 nights and 4 days this past week with my mother. I have stayed in many 5 star hotels around the world but I have never come across such friendly staff members anywhere else. Every single person from front desk to restaurant staff to staff around the resort had a smile on their faces and said hello every single time.

Its little things like this that mattered and made the whole trip enjoyable for my mother and I.

Thank you again.

Leisure Family

10/10

Exceptional

16 Sep 2025

Paul William

Lives up to the expectations, the staff are extremely helpful and friendly. We have a 6 month old baby with us and they couldn’t be more accommodating. Would highly recommend A+

Leisure Family_with_children

6/10

Pleasant

14 Sep 2025

Hamed

The staff was incredibly friendly and attentive, however the hotel and facilities were not on par with Ritz.

Leisure

10/10

Exceptional

13 Sep 2025

Alan Hercules

Staff members were great ! Super clean and quite

Leisure Family

8/10

Excellent

24 Aug 2025

Sabine

Beautiful location, great facilities but service was not reliable. Also we were not able to go to all the restaurants that we wanted to go because they were booked up more than a week before our arrival.

Leisure Family

10/10

Exceptional

23 Aug 2025

Mei King Mimi Kim

Best place to stay.

Leisure Family

10/10

Exceptional

23 Aug 2025

Ali

This hotel was amazing- would definitely go back! From the moment we arrived the staff were smiling and helpful, organised, accommodating and working to make our holiday great. There was such a variety of food in all the restaurants and there was also a choice of really fine dining vs more relaxed well run restaurants. The breakfasts were outstanding with anything you could think of on the menu and more! The pools were beautifully kept and the weather made them even more enjoyable. The beach was a sweet trip down the hill in a train and there was a cove with beautiful cool water and warm sand with staff on hand to pamper you or let you order your own lunch , drinks etc. Amazing hotel all round!

Leisure Family

10/10

Exceptional

18 Aug 2025

Lorna

The only problem is the smell from banana plantation and no shuttle from the airport

Leisure Family

10/10

Exceptional

17 Aug 2025

Alexandra

Overall a wonderful stay. The staff were incredible and went out of their way to help. Our only criticism is that it’s very young family friendly and at times, the young children were quite disruptive, particularly at meal times. I’d recommend that there are family eating times in the restaurants so that it’s less disruptive for other guests.

Leisure Family

10/10

Exceptional

15 Aug 2025

Elizabeth

Our stay from start to finish was incredible. I truly have no words. My husband and I stayed here for our honeymoon, and we would do it all over again. Thank you to the entire staff during our stay for making it memorable and special. We plan on being back in the foreseeable future!

10/10

Exceptional

15 Aug 2025

Emanuela irina

Great service and staff

The entire staff was friendly and helpfull. A very big thank you for Claudia from the Beach Club. She was very prompt and friendly for any require we had.
At some point we need some additional assistance for my husband who didn' t feel well. She was very to help.

Partner

10/10

Exceptional

15 Aug 2025

Kapil

We returned from a 5 night stay with my two young children.

10/10

Exceptional

29 Jul 2025

kirsteen

Amazing hotel, staff are all incredible. Food is the best I have ever tasted. The room was wonderful, so everything totally first class.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Lucy

Fantastic staff and a beautiful hotel

Cannot recommend this hotel highly enough, especially ‘The Retreat’ if you’re travelling as adults only. Our pool was generally very quiet and the service poolside was great - the tapas for lunch at Mirador was also a lovely addition, again with great staff and service. The little touches in our room for birthdays and our wedding anniversary was so nice, plus at our evening meals. Thank you again to all of the wonderful staff for making this such a memorable trip!

Partner

10/10

Exceptional

18 Jul 2025

Jennifer

Beautiful resort and grounds. The service was phenomenal. Our luggage was delayed for two days getting to Tenerife from Amsterdam airport and when we checked in the staff gave us a care bag with t-shirts, toothbrushes, toothpaste, etc. to get us through. Our family had a great time here. If coming here I recommend renting a car for a few days for excursions as taxi fare quickly becomes very expensive (often more than the excursion cost!) as the hotel is on the south end of the island but many excursions are out of the north.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Peter

Clean, appealing & peaceful.

Leisure Partner

10/10

Exceptional

12 Jul 2025

Daniel

Amazing hotel

The hotel was one of the best hotels I’ve ever stayed at. The staff was amazing and the overall experience was great.

Partner

10/10

Exceptional

12 Jul 2025

Laszlo

Amazing hotel with amazing staff. Exceptional service! Stunning views, unique architecture. Wonderful breakfast and excellent dining opportunities.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Verified traveler

Three-night getaway

Staff members were hard working, professional, and knowledgeable. We felt well cared for.

Partner

10/10

Exceptional

06 Jul 2025

Madeleine

A truly exceptional stay. Rooms are beautifully designed, spotless and tranquil.Service was second to none, We were lucky enough to be up graded to the retreat which was perfect. Breakfast was a treat, with a huge buffet to select from as well as off the menu choices.
Cant recommend highly enough .

Leisure Family

10/10

Exceptional

02 Jul 2025

Edward

Challenges deftly met

One or two challenges were dealt with swiftly and effectively by the team and particular compliments to Gonzalo and Joao Couto for their kindness. The Club area is indeed some experience and Joao and his team should be complimented for their responsiveness

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Ipshita

This was the most incredible experience for me. The staff was very attentive and friendly and I felt at home. The restaurants are amazing and the view is just awesome. The staff is on it and your request are always taken into consideration. Specially the concierge team ( Gaida) was very helpful to me and made me feel the love. It was a truely remarkable experience.

Leisure Self

10/10

Exceptional

19 Jun 2025

Amazing location, pools and service

10/10

Exceptional

12 Jun 2025

Shabnam

Great!

10/10

Exceptional

10 Jun 2025

Simon

Beautiful hotel, everything is pretty much perfect. Staff is extremely friendly, polite and always helpful. The hotel is spotless, delicious food particularly at the restaurant Verde Mare, grounds are stunning, spa astonishing...

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Priya

Had an incredible 7 nights. The staff were amazing. We stayed in the retreat section. Worth the extra money. Opted for half board and really
Enjoyed

4/10

Poor

02 Jun 2025

Michael Malcolm

It would be fair to say that our visit was not quite what we were expecting and, in various areas, we felt that the standards of service fell considerably short of a resort of this quality.

The specific concerns we raised in a letter to the Resort Manager (to which we didn't receive a response) included; (i) the degree of self-service attaching to both the pool areas and the lobby bar; (ii) poor interactions with guest service departments and (iii) disturbance to guests over 3 days of a large wedding party.

It is often the small things that a hotel does well that really stays with the guest upon their departure. The opposite is also true; in that if a property falls short on the small things, it tends to leave a lasting poor impression.

10/10

Exceptional

25 May 2025

Candace

Amazing, beautiful, friendliest luxury hotel ever. They are over the top when it comes to service.

Leisure Family

10/10

Exceptional

10 May 2025

Emilie

Just amazing

10/10

Exceptional

09 May 2025

Stefan

Amazing experience

10/10

Exceptional

08 May 2025

Andy

8/10

Excellent

03 May 2025

Amin

Service was below par

Leisure Partner

10/10

Exceptional

28 Apr 2025

John

Two nights of great pleasure - food, sea, swimming, and staff!!!

10/10

Exceptional

09 Apr 2025

Saira Bibi

Really enjoyed our second stay at the hotel. We first went in October 2024 when the weather was really hot but in April 2025 it was on the cooler side and bit breezier poolside. But as expected, the room and sea view as well as the staff were brilliant. Friendly, professional service in all aspects including during the super busy breakfast buffet service. The only disappointing aspect was the quite brusque and slow service we received at El Mirador one evening for dinner. Would definitely return.

Leisure Family_with_children

10/10

Exceptional

04 Apr 2025

Angad

Amazing experience, friendly staff, will definetly be returning.

Leisure Partner

10/10

Exceptional

04 Apr 2025

Alex

Great hotel! 10 minutes walk down to the beach. Good restaurants. Room was clean, staff were polite and friendly.

Leisure Partner

10/10

Exceptional

28 Mar 2025

john

You won’t really go wrong staying here.

Leisure Partner

8/10

Excellent

25 Mar 2025

Nicholas

Almost perfect but for a five star hotel a few minor let downs (really minor…). The funicular to the beach was out of order all week, and the beer tap at the pool bar wasn’t working (all week).
Service in the main was excellent, but on leaving awaited 25 minutes for someone to come with a car to our villa to take our cases up to reception (very steep 10 minute walk uphill was the alternative). Car never arrived despite calling 3 times so had to walk….

Leisure Partner

10/10

Exceptional

21 Mar 2025

Tim

Very relaxing
Lovely stay thank you

10/10

Exceptional

17 Mar 2025

Andrew

Excellent 5 Star Resort

A wonderful 5 star resort with excellent restaurants. The rooms, as you’d expect, are comfortable and a good size. The staff are excellent and so friendly & helpful.

10/10

Exceptional

14 Mar 2025

chona

Fantastic view and dining experience. Super VIP.

Leisure Partner

8/10

Excellent

14 Mar 2025

stephen

Film crew a little annoying
Couldn’t check in until after four pm

10/10

Exceptional

13 Mar 2025

chona

Fantastic view, dining experience, and services. I highly recommend the Ritz Carlton Abama Tenerife.

8/10

Excellent

09 Mar 2025

Mark

10/10

Exceptional

08 Mar 2025

Aimee

Paradise. Nothing is too much for the staff. Excellent restaurants. Luxury.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Gerard

Staff and property excellent.
Restaurant service a bit slow.

Leisure

8/10

Excellent

07 Mar 2025

michael

Beautiful hotel, i had an ocean view room , which had wonderful views out onto the ocean. Excellent choice of restaurants with the complex, and delicious food.. Didnt seem to be much outside of the complex within a walkable distance. The beach was lovely and clean , however this is down a steep hill, but has a train service back to the main complex

Leisure Self

8/10

Excellent

07 Mar 2025

Orla

Luxury accommodation. Fantastic attentive but not overbearing staff. Great facilities. Location is significantly off the beaten track. I would recommend getting a car. Dining is delicious, but they could do with having some simple options.

Leisure Partner

10/10

Exceptional

06 Mar 2025

Philip

Great location, staff and property.

8/10

Excellent

05 Mar 2025

Jamie

The hotel seemed designed to maximise the views at all opportunities. Coming in early March, it was a pleasure to have cool breezes through the corridors and breezeways, and magnificent sea panoramas at each turn. Genuinely stunning. Our suite was well appointed, comfortable and proficiently looked after, daily, by the efficient and thoughtful housekeeping staff.
A couple of downsides - while there is a pleasing number, and breadth, of dining options the quality of the food and the service didn’t always quite meet the price, nor the expected standard. Don’t miss sunset at El Mirador, or the tiramisu at Verona. You can skip over MB and Akira Back (although the view from Akira Back is pretty spectacular, too).
The hotel seemed pretty child friendly, if that’s your thing, with lots of children of different ages seemingly very happily enjoying their stay.
Be warned that if there is an event happening at the hotel, it can be disruptive. A wedding took place during the weekend of our stay, which meant noisy partying on Friday, Saturday and Sunday. Cool if that’s what you’re there for, but it did detract from our preferred peaceful vacation.
Would definitely consider going back, negative points notwithstanding.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Tage

We came to the Ritz-Carlton, Abama on our honeymoon and, what else can we say…? It truly exceeded our expectations. Paula, the guest concierge agent, was phenomenal. She made our stay unique and special. Thank you!
The resort is stunning. The views of the ocean are breath-taking.
The restaurants were exquisite. The staff was so friendly. I could go on and on.

We want to bring our families back with us next time.

Thank you!

Leisure Partner

10/10

Exceptional

23 Feb 2025

Adam

Great

8/10

Excellent

14 Feb 2025

Paul

Lovely hotel and will be back. The only feedback relates to getting charged €25 to use the sauna and jacuzzi. This is a Ritz Carlton. This is a 5* hotel, therefore that felt like an ambush. Otherwise, great place. Staff super friendly.

Leisure Family

10/10

Exceptional

14 Feb 2025

Sean

Despite the large size of the property, the grounds were clean and the atmosphere was warm and inviting. Our room (489) was excellent and we would request it in the future.

Dining was everything promised. The seafood was excellent. Sea salt-encrusted sea bass is a MUST!

We had a minor issue that one of the property managers, Manuel more than addressed. He promptly corrected the matter and extended a beautiful, private seating with the sunset in the background with champagne and rose pedals all around us.

Great property and great location. We will be coming back to Ritz, Abama.

Leisure Partner

6/10

Pleasant

14 Feb 2025

Helen

Our room was gloomy and dark it wasn’t inviting at all for a Ritz Carlton. The most annoying part is that we were at the mercy of calling reception every time we wanted to go out due to the fact that you had to use a buggy to be transported to and from reception and the restaurants. To do this you call reception to ask them to collect you… each time we waited more than 20 mins for them just to answer the phone… then another 15-20 minutes for them to arrive? We missed two dinner reservations because we were late? The ritz Carlton in Dubai is outstanding but his one is playing at it. I had to complain bY day 4 - to which in their defense they gave us our own buggy free of charge. They initially wanted me to pay 25 euros a day to hire one but the day after gave us one for free hence why I’ve given a 3 star rating. The breakfast at the retreat - waiting 25 mins for a cup of tea - and the poached egg arrived each day before the tea came? The hotel is almost too big to care, yet other staff were brilliant- pool staff very good Diane in restaurant very good but the 3 students from Netherlands in the restaurant were the best - just 2 days in they knew what they were doing.

Leisure Partner

10/10

Exceptional

29 Jan 2025

David James

Wow, what a place.. staff were amazing and so kind. Club retreat is a must. We will be back for sure.

Leisure Partner

10/10

Exceptional

25 Jan 2025

Anthony

The staff team were amazing Nothing was too much trouble

Leisure Family

10/10

Exceptional

24 Jan 2025

Joseph

Overall our stay was excellent and all the staff we interacted with in person were fabulous.

There were two unfortunate points however.

The first is that we did find service was generally quite slow across the board, with the exception of the M.B. restaurant

The second, and more egregious, is although we had emailed to pre-book a transfer from the airport to the hotel, and recieved a reply by email stating they were 'happy to help'. Apparently they were unable to book the transfer, but sent no follow up to let us know. Thus, when we arrived at the airport there was no transfer waiting. When I called the front desk to enquire, I was blamed for not having made sure I'd received a confirmation email. Despite there being no mention of this in any of my emails with concierge when booking.

Leisure Partner

10/10

Exceptional

13 Jan 2025

terry

Beautiful surroundings, lovely big clean room very quite around hotel.
Swimmimg pools had nice sunbathing lounges around them.