Name: Servatur Isora Suite
Address: La Gaviota, 1, Playa De La Arena, 38680, ES

Servatur Isora Suite

Tenerife · Spain

50 reviews shown

10/10

Exceptional

30 Mar 2026

Michaela

We loved our stay! Great for families, lovely and clean! Spacious rooms! Would return.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Joanna

We stayed at Allegro Isora in January and were lucky to have absolutely fantastic weather — plenty of sunshine and perfect temperatures for relaxing by the pool. It was an ideal winter escape.
The hotel has three swimming pools, which is a big plus. There was always space to relax, and the pool area had a great holiday atmosphere. The evening entertainment was also very enjoyable — fun, lively, and something to look forward to after dinner. It really added to the overall experience.
One of the highlights was definitely the food. There was a good variety, everything was fresh, and we always found something we enjoyed. The overall atmosphere around the hotel felt friendly and relaxed, making it a pleasant place to spend our holiday.
However, the rooms are quite tired and could definitely benefit from refurbishment. Some of the areas around the pool also look a bit worn and in need of updating. While everything was functional, the interiors don’t reflect a modern standard.
Overall, we had a very nice stay thanks to the weather, food, pools, and entertainment. If you’re looking for a sunny getaway with a great atmosphere and don’t mind slightly dated rooms, it’s a solid option.

Friends

2/10

Poor

31 Dec 2025

pavan

Rooms are neglected.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

George

A good stay with room for improvement

We enjoyed our stay, and the staff at the front desk, lifeguards, and restaurant were all very friendly, helpful, and attentive. The food was excellent, and we really liked how the hotel changed themes and cuisines each night. The waiters were especially kind and supportive with our two young boys.

The hotel is pram friendly, with easy access to all areas. The kids pool is fantastic, with both big and small slides that kept our boys entertained for hours. Evening entertainment was also very enjoyable, with energetic staff who brought a lot of fun and made sure the children were involved.

The rooms are very spacious, and the beds are comfortable, but the biggest downside for us was the cleanliness. When we arrived, we noticed small mites in the bathroom. Even though we asked for it to be thoroughly cleaned, it was not, and my wife had to take care of it herself every day. We also followed the instructions to have the bed sheets changed, but this did not happen until we asked the cleaning team directly on day 4. Although they claimed the sheets had been changed, a small transfer mark from my wife’s black swimsuit stayed on the corner of my son’s bedding throughout our stay.

If there was one improvement we would suggest beyond cleanliness, it would be to add a snack and drinks bar at the kids pool. It is not a major issue, but it would save the walk when spending long afternoons there.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Nicoleta

I had a wonderful stay at this hotel. The staff were truly amazing—friendly, helpful, and always attentive. The food was very good, with plenty of variety to enjoy. Another big plus is the convenient location; there’s a bus stop right in front of the hotel, making it easy to travel anywhere you need. Overall, a fantastic experience and I would definitely recommend this hotel!

Leisure Family_with_children

6/10

Pleasant

03 Jul 2025

RODERICK

First off I should say the food, or at least the breakfast is excellent. However I had two short stays of 3 and 1 night. Showers floods the lounge!! I was on the ground floor and both rooms had insecure patio doors. Air con was a blessing and the staff are great. Area around? If you’re not half / full board limited options. I stay as it’s convenient for family but may look at other options. Especially as I was awoken at 07:00 by staff outside the bedroom discussing everything but work.

Business_and_leisure Self

6/10

Pleasant

23 Jun 2025

Yuliya

Very basic and needs TLC but food was good.

Business_and_leisure Family_with_children

6/10

Pleasant

05 Jun 2025

Angela

O hotel é confortável porem alguns staffs precisam de treinamento. Todos os dias o pessoal da limpeza esquecia coisas básicas do quarto como papel higiênico, toalha, sabonete liquido e a gente tinha q se estressar com a recepção pedindo. Uma noite, houve um vazamento de agua do freezer espalhando agua p todo lado pedimos toalhas para sanar o vazamento e esperamos por 2 horas e ninguem trouxe e o pior o funcionário da recepção da noite foi extremamente mau educado. A comida era de boa qualidade mas alguns funcionários faziam com ma vontade alguns pratos que nem sal/ tempero colocavam. Os garçons era muito atenciosos e educados. Nao voltaria.

Friends_and_family Family

6/10

Pleasant

03 Jun 2025

Maria

It has been a while since I was this disappointed with a hotel. Cleanliness or the lack of has probably been the biggest factor - whether it was by the pool or in the rooms. We also felt you cannot really talk about hospitality as such- the staff, bar one or two exceptions, are doing just enough, barely offering a smile - not the energy you want to be around. Activities for kids not adequately advertised- most entertainment seems to have been happening by one pool and no staff bothered to walk around the others to ask the kids to join- very disappointing. The food was an average all inclusive buffet, nothing remarkable to point out, however the coffee was pretty good. Towels left on sunbeds from 7am- so if you are later you struggle to find space. Very disappointing stay, would not recommend.

Friends_and_family Family

6/10

Pleasant

09 May 2025

Emilie

Furnitures like the couch need to be updated the kitchen cabinet was not screwed in right. The bathroom smelled aweful. The cleaning lady did not even empty the kitchen bin. The sea view was nice. Pool a little too cold but great view of the mountain

10/10

Exceptional

13 Mar 2025

Hazel

Great hotel with views of the sea and the mountains. Wonderful buffet with so much choice and a different theme each evening and entertainment that made it even more special. Parking, nice restaurants and shops nearby. Would definitely go back.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Nichola

Really liked this hotel, will visit again. Really nice apartments, 3 lovely pools, great facilities and in a really nice area just a few minutes walk from the beach. Supermarket next door, pool towels, microwave, fridge... beautiful weather. Had a wonderful week's break in Feb 2025

Business_and_leisure Self

4/10

Poor

04 Feb 2025

Morris

Property served it's purpose for a one night stay until we checked into Airbnb. Pool was nice but too noisy, too many to many kids, room was tired and noisy. Hot water took a long time to show at all faucets.
Breakfast buffet was better than what we expected. Staff was friendly at this hotel.

Leisure Partner

6/10

Pleasant

04 Jan 2025

Vyatcheslav

Room cleaning service is bad! Restaurant is good. Rooms are old

Leisure Family_with_children

10/10

Exceptional

27 Dec 2024

Margaret

What a wonderful place to stay! The service, the activities, and the food made this an incredibly memorable vacation. Great hotel for families with kids of all ages. Highly recommend!

Leisure Family_with_children

6/10

Pleasant

03 Apr 2024

Richard

Nice hotel, poor/impersonal service quality

Upon arrival we waited for 15 mins before being seen by the receptionist, she was then very unwelcoming and proceeded to tell us there's no kids play area, when this was a big factor as to why we chose this hotel. When I showed her the play area photos she said, \"this is only for kids older than 4, but you can ask them\", which was not correct, kids under 4 can use the play area but must be accompanied by their parent.

The room was nice with a large bed and good storage, a cot was provided, the kitchen had a microwave and a fridge along with some plates, glasses and cutlery.
No cloths, sponges or dish soap. No kettle or mugs.

Their was a sofa bed, which was very uncomfortable to sit on, it wanted to unfold at any opportunity.

The sea view was really nice, overlooking a busy road however, but this was not a problem.

We had half board (breakfast and lunch) overall the food was average. It is very much mass produced at low cost. There is not a great selection of fruit in the morning, we could pick up much fresher/tastier fruit in the Hiperdino only 30 meters away.

The dinner was quite good with themed nights. It did get particularly busy at peak times though, so you'd have to que for a while.

The pool areas are great with comfortable sun loungers, we were not allowed to put up the parasol most days due to the wind, this could be improved as we have a 1 year old who can't sit in the sun for too long.

Overall the stay was good but the service quality was poor.

Friends_and_family Family

10/10

Exceptional

01 Apr 2024

Lina

Semana santa trip

Nos gustó muchísimo la estadía en el hotel, la comida el staff, muy tranquilo, sin duda alguna volvería en una próxima vez

Partner

8/10

Excellent

07 Mar 2024

Monika

A little bit old / used hotel and the food is average -not a big choice and queues to the main restaurant.

Leisure Family_with_children

6/10

Pleasant

13 Feb 2024

Carol

The property is more shabby than chic. It feels understaffed - the pool area would benefit from cleaning throughout the day. The restaurant is appallingly setup and needs a workflow to address the bottlenecking. Breakfast shouldn’t take the length of time it does.

10/10

Exceptional

24 Nov 2023

Grace Adeleye

Good customer service
And they go the extra mile to solve any issues

Leisure Self

8/10

Excellent

01 Jun 2023

Stacey

Good value hotel

Very good value holiday, staff very friendly, great customer service & extremely clean. Only downfall is the queueing in the restaurants at peak times. The lay out around the show cooking and hot buffet does not work. Long queues for food whether you want it or not, you have to pass pasta/pizza area then the grill before you get to the hot buffet. Lots of people pushing in. If the hotel was to sort this I would have given 5 stars. Food most days was excellent & drinks very good quality. Pool areas very clean, never an issue getting a sunbed even when busy.

Friends_and_family Family

10/10

Exceptional

13 Apr 2023

Sarah

Fantastic stay. There is nothing to complain about our holiday at Allegro Isora.
Everything was extremely clean and tidy and very well maintained. The staff were very friendly and helpful.
The food was excellent and there was always a constant flow of freshly cooked food;the variety was fantastic too - you certainly wouldn’t go hungry!

Leisure Family

6/10

Pleasant

06 Dec 2022

Martha D

Terrible stay

Very dirty hotel, everything is sticky. The bathtub was absolutely dirty and clog. Air conditioning doesn’t work and even when you report all this, nothing gets done to fix it.

Partner

8/10

Excellent

09 Feb 2022

Verified traveler

Just a massive resort hotel. You pay for what you get.

Friends_and_family Friends

10/10

Exceptional

30 Oct 2021

gytis

Nice staff, ordered pool view but got straight to see view. Good food, clean nice rooms, always can find spot near pools, will stay again in same hotel. Lot of French visitors who left empty cups around sun beds, trash bin only 5 steps away, so they should learn how to not left the mess! becouse hotel staff every morning cleaning everything outside, and they doing it right, so big thanks to people who did our holidays nice and clean. Also Eduardo in bar was always nice and did very good cocktails

Leisure Family_with_children

6/10

Pleasant

09 Feb 2020

Georgia

Some aspects of this hotel were fantastic: the spacious room, level of care of the cleaning service team, several pools with plentiful sun beds, and a good gym. Reasonably priced. Perfectly located for nearby bars/restaurants/beach/shop etc.

There was constantly music playing quite loudly outside, and evening entertainment could be heard until quite late - but it was never too noisy or disruptive. Obviously for those wishing to attend the entertainment this would be no problem. The main pool remained shut for the week with no clear reason as to why... there were other pools available which were fairly cold, but clean and accessible.

However, as a whole, it felt an unwelcoming stay on my own... with very little friendliness or politeness from staff (with the exception of members of the cleaning team). As a person travelling alone, I was made to feel unwelcome with a minimal and blunt greeting on initial arrival - issued a map and the room cards with not so much as a smile. The restaurant was excessively busy and noisy and felt much like a school canteen with (in my opinion) poor and greasy food choices. With only an hour fixed time slot in which to attend dinner (6.30-7.30pm) it felt incredibly early given the sunset wasn’t until 6.45ish. I decided to eat out instead most evenings. The moving of metal trolleys at 6.30am made sleeping in past that time virtually impossible from my room. WiFi connection was very poor.

A mixed review.. I think this hotel is probably brillia

Leisure Self

6/10

Pleasant

08 Dec 2019

Verified traveler

Good value for money hotel,
Good for families,
Apartment are big, but very dated
Staff was really friendly
Food was ok, but there was a lot of flies about in the restaurant areas
Overall 3.5 out of 5

Partner

8/10

Excellent

01 Sep 2019

Sofia

Atención inmejorable para toda la familia

El personal muy atento a todas las necesidades que nos han surgido. Hay bastante gente pero tanto el buffet como en la piscina hay buena organización. Bastantes actividades para los más pequeños

Family

8/10

Excellent

09 Jun 2019

Marlena

Nice time

Nice hotel,nice staff,nice rooms,plenty of food to choose from,nice drinks and snacks in the bar.we had nice time,
Only disappointed with air conditioning bit dated and very noisy

Family

2/10

Poor

11 Jan 2019

Verified traveler

Cuisine very poor queues to food counters / waiting on table / poor food choices/ lack of coffee cups lot of things not right ...Area sleeping with no night life or anything to do for couples

8/10

Excellent

27 Apr 2026

Nathalie

Je vais commencer par 2 points négatifs :
-la piscine n'est pas chauffée au mois d'avril impossible de se baigner
- le toboggan n'a été fonctionnel que le premier jour
- fuite d'eau dans la chambre

Points positifs :
- buffet très varié
- les animations du soir ont été une très agréable surprise
- situation géographique de l'hôtel pour visiter l'île
- équipement pour les enfants :3 piscines, parc de jeux, city stade ...

Je recommande pour des séjours famille

Family_with_children

10/10

Exceptional

27 Apr 2026

Shirley

Tocó espectacular, hermoso y apto para niños , mis hijos lo disfrutaron un montón , 100% recomendado

Friends_and_family Family

8/10

Excellent

19 Mar 2026

FILIP

Goed ontbijt

Partner

10/10

Exceptional

14 Mar 2026

Stéphane

Un sans faute pour cet immense hôtel. Chambre, service, accueil parfait.
Petit déjeuner buffet au top avec un très large choix.
Juste une toute petite remarque sur la piscine non chauffée car le séjour s'est déroulé au mois de mars et que le soleil n'était pas présent.
Mais cela reste un petit détail.

Partner

6/10

Pleasant

09 Jan 2026

Marjo

We stayed at the hotel for two nights with our family and overall the experience was okay. The pool water was quite cold, even in the heated pool. The restaurant was very noisy and echoing, which made dining indoors rather uncomfortable. The food was average, nothing special. The evening disco was a nice bonus for the children.

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Sander

Vriendelijk persoon, grote appartementen.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Leonie

Gericht op gezinnen, mooie accommodaties en erg goed eten.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2025

Rajko

Zufrieden, Empfehlung

Leisure Family_with_children

8/10

Excellent

20 Aug 2025

Nikol

Saubere Zimmer und zuverlässige Zimmerreinigung, das Essen beim Buffet war lecker und immer warm.
Das Hotelpersonal war sehr nett und gut gelaunt, und zu jederzeit hilfsbereit.

Leisure Family_with_children

6/10

Pleasant

03 Jul 2025

Yolanda

El hotel está bien, aunque los baños con tanta cal necesitan una buena limpieza. La comida buena, pero el comedor no esta muy bien organizado. Largas colas para entrar.

Leisure Family_with_children

8/10

Excellent

01 Jul 2025

Júlia

Las actividades para niños

10/10

Exceptional

17 Jun 2025

Axel

Einfach tolle Unterkunft
Der Urlaub war einfach komplett super

Leisure

10/10

Exceptional

29 May 2025

María de las Nieves

Las piscinas están diferenciadas como especialmente para niños la del tobogán y hay una casi en exclusiva para adultos ,mucha tranquilidad ,es ideal para descansar sin gritos ni salpicos aunque si quisieran los niños podrían bañarse ahí pero les resulta más divertidas las otras piscinas

Business_and_leisure Partner

10/10

Exceptional

23 May 2025

Cristina

Todo genial!!! La comida súper buena, la gente súper amable, hotel confortable y cómodo para ir con niños genial,los chicos de animación Alex, yanis y ilenia sobre todo aunque en general todo el mundo muy amable volvería encantada !!

Friends_and_family Family

10/10

Exceptional

08 May 2025

Lolo

Todo perfecto,, volvere,,

8/10

Excellent

28 Apr 2025

Juan José

Comodidad

8/10

Excellent

17 Apr 2025

Marine

De manera general el hotel está bien, sobre todo para niños. Tiene detalles en las habitaciones como el tipo y juegos, y muchas actividades. Pero le faltan cosas para ser un 4 estrellas. El baño no está en muy buen estado, nos quedamos sin agua de manera intermitente 3 días seguidos! Aparte de eso fue una buena experiencia

Leisure Family_with_children

8/10

Excellent

25 Feb 2025

Julien

Sejojr agréable

Hotel familial bien placé, extérieurs agreables et qui ne donnent pas l'impression d'être les uns sur les autres meme si lhotel est complet , buffet correct et salle de restauration assez grande , on reviendra ;-)

Friends_and_family Family

8/10

Excellent

24 Feb 2025

Diane

Hotel familial très bien avec mini disco et un buffet très bon ce qui est rare dans ce type d'établissement !

Friends_and_family Family

4/10

Poor

14 Jan 2025

Verified traveler

Low value and lots of issues

The Good:
The Bad: cold pools, broken beds, stonecutting and maintance outside appartment for a whole week, bugs in the rooms, some very bad diner experience, complains where ignored, higher price when paying than advertised on Hotels. Since the hotel also have all inclusive alcohol bars we also had issues with people drinking soo much that they startet group fights by the pools early in the day times.Children had to be remove from drunk adults and police and guards had to come and fix the problems.

Friends_and_family Family