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Tui Blue Los Gigantes

Tenerife · Spain

Flor De Pascua, 8View location

9.0/10Excellent522 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.0/109.0
Condition8.8/108.8
Location10.0/1010.0
Neighborhood9.4/109.4
Value8.4/108.4
Amenities8.8/108.8
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  • Sustainability certification
  • Adults Only

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tui Blue Los Gigantes

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Make yourself at home in one of the 220 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms with showers feature complimentary toiletries and hair dryers.

Read more about this hotelShow less

With a stay at Tui Blue Los Gigantes – Solo Adultos +16 in Santiago del Teide, you'll be just steps from Oasis Los Gigantes Public Pool and Ocean Explorer. This spa hotel is 15.9 mi (25.5 km) from Fañabé Beach and 16 mi (25.7 km) from El Duque Beach.

Make yourself at home in one of the 220 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.

Popular amenities

Free WiFi
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Minimum guest age is 18 Caters to adults only Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Guests under 18 years old are not permitted at this adults-only property.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • In-room safe fee: EUR 8 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Ocean Explorer 0.3 km / 0.2 mi
Oasis Los Gigantes Public Pool 0.4 km / 0.2 mi
Los Gigantes Beach 0.6 km / 0.3 mi
Los Gigantes Marina 0.6 km / 0.4 mi
Playa Chica 1.6 km / 1 mi
Tenerife Beaches 1.6 km / 1 mi
Arena Beach 2.3 km / 1.4 mi
El Varadero 2.9 km / 1.8 mi
Playa de Punta Blanca 4.2 km / 2.6 mi
Centro Cultural Alcalá 5.6 km / 3.5 mi
La Jaquita Beach 5.9 km / 3.6 mi
Alcala Beach 6.6 km / 4.1 mi
Playa de Baja Larga 6.9 km / 4.3 mi
Playa de los Topos 7 km / 4.4 mi
Playa la Carrera 7.5 km / 4.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2008
  • Total number of rooms: 220
  • Number of floors (main building): 6
  • Double rooms: 215
  • Suites: 5
  • hotel
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
  • 24-hour reception
Show 51 more facilities & services
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Laundry service
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Sun terrace
  • Gym
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Highchairs
  • Air conditioning in Restaurant
  • Conference room
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • TV lounge
  • Game room
  • SaunaExtra charge
  • Steam bathExtra charge
  • Hot tubExtra charge
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Ecostars ESG AI
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Buffet lunch
  • Buffet dinner
  • Special dietary options
  • Only Adults
  • Table tennis
  • Squash
  • Fitness
  • Billiards
  • Tennis
  • Badminton
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room MOUNTAIN VIEWRoom • MOUNTAIN VIEWROO.VN

    Photos are not available for this room type.

    Tui Blue Los Gigantes

    Room MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Tui Blue Los Gigantes

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SEA VIEW WITH BALCONYDOUBLE • SEA VIEW WITH BALCONYDBL.BL-VM

    Photos are not available for this room type.

    Tui Blue Los Gigantes

    DOUBLE SEA VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SEA VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEW • 1 Bedroom • 5 m²DBL.VN
    DOUBLE MOUNTAIN VIEWPhoto unavailable6 photos

    Tui Blue Los Gigantes

    DOUBLE MOUNTAIN VIEW

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VN

    Room amenities

    • Terrace
    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEA VIEWRoom • SEA VIEWROO.VM

    Photos are not available for this room type.

    Tui Blue Los Gigantes

    Room SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE OCEAN VIEW WITH BALCONYDOUBLE • OCEAN VIEW WITH BALCONY • 1 Bedroom • 5 m²DBL.BL-OV
    DOUBLE OCEAN VIEW WITH BALCONYPhoto unavailable6 photos

    Tui Blue Los Gigantes

    DOUBLE OCEAN VIEW WITH BALCONY

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    OCEAN VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-OV

    Room amenities

    • Bathroom
    • Terrace
    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower

    Facilities with extra charge

    • Wi-fi
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tui Blue Los Gigantes

9.0
Excellent
522 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
10.0 /10
Neighborhood
9.4 /10
Value
8.4 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
02 May 2026
MARINA
Yes
Friends_and_family Family
10/10
Exceptional
18 Apr 2026
Adrian Vlad
We have not been annouced that gym is closed for 3 days because of working.
Family
8/10
Excellent
07 Apr 2026
Manfred
nice views, good and various breakfast
Friends_and_family Family
10/10
Exceptional
17 Mar 2026
Michael John
Superb hotel in the best possible location within the town, with wonderful staff and an excellent breakfast too.
Friends
10/10
Exceptional
10 Mar 2026
Beata Katarzyna
Ocean view is beautiful
Self
8/10
Excellent
04 Mar 2026
Michelle
Room with a carpark and mountain view. The view would be much nicer on a higher level than our room. Breakfast was good, plenty of selection. Evening meal was ok. Entertainment was ok but we perferred the Entertainment in the Highland Paddy over the road. The room was a little tired but it was clean and the bed was comfy.
Partner
10/10
Exceptional
10 Feb 2026
Jean luc
Je suis français… merci de m’écrire dans ma langue
Self
10/10
Exceptional
10 Jan 2026
Edward
Wonderful clean room. Superb customer service throughout. Great breakfast with both British and European food. Hotel is well maintained and excellently managed.
8/10
Excellent
10 Dec 2025
Joanne
Room was very clean. Had an excellent view of the ocean. Food was excellent as it changed everyday. Great location.
8/10
Excellent
06 Nov 2025
Marlene
Clean. Nice food. Helpful staff
Partner
10/10
Exceptional
06 Aug 2025
Damien

Beautiful hotel

A beautiful hotel with the added bonus of a visit to the Cullinarium for the tasting menu which was incredible breakfast was superb and the views incredible all in all a brilliant stay

I
Partner
6/10
Pleasant
13 Jun 2025
Natalie Jardine
Rooms were big but could do with updating. Good poolside facilities. Great location. Shampoo and conditioner not provided. You have to put down a deposit for towels and the safe in your room and can only get these back at the end of the week. Food is as expected. Overall great for a chilled holiday without luxury.
Leisure Partner
10/10
Exceptional
13 Apr 2025
Erin
Fantastic location in Los Gigantes
Partner
8/10
Excellent
19 Feb 2025
surendran
Very friendly staff and accommodating.
Leisure Self
6/10
Pleasant
14 Dec 2024
Laetitia
l hotel est vieillissant; le lavabo était bouché, la chasse d eau fuyait, le bois était gondolé autour de la porte de la salle de bain, pas de couette sur le lit on a eu froid la nuit, des poils non à nous ont été trouvés, pas assez de linge de toilette pour 3 nuits, le personnel est sans extra, le matin à 6h30 le personnel est horrible, pas souriant, pas aimable, dur d avoir de la confiture!!, sinon hotel bien placé, mais parking trop petit, extérieurs top, et soirées festives, au final c est très moyen mais on a eu de bonnes vacances à Tenerife
Partner
8/10
Excellent
04 Nov 2024
J.Charles
Good Hotel, in need of modernisation. An enjoyable 2 night stay.
Partner
10/10
Exceptional
03 Aug 2024
Hasse
Love it
Leisure Self
8/10
Excellent
16 Dec 2023
Robert

Nice hotel in good location

Hotel is old, but in good condition. Breakfast are delicious. And views are great.
Self
8/10
Excellent
15 Oct 2023
Sandra
Lovely hotel with great views. Prices of food and drink very reasonable. Food generally ok, but breakfast was let down by watered down baked beans, and a huge sign warning people not to take food out of the restaurant. Live cooking stations were good and tasty.
Leisure Partner
10/10
Exceptional
26 Sep 2023
Paul

Great hotel in every respect

Excellent hotel, pool. Quiet, large room with good air conditioning. Great breakfast and evening buffets, and very, very friendly staff. Nothing not to like here.
Partner
10/10
Exceptional
10 Sep 2023
John
T
Leisure Self
10/10
Exceptional
14 Aug 2023
JILL

Fabulous Hotel

Amazing we were upgraded to a suite which was fabulous .Lovely comfortable bed everything was great.Breakfast was very good plenty of choice.Restaurant very spacious with great views over the sea..Excellent hotel..Both pools were nice.
Partner
10/10
Exceptional
28 Jun 2023
Bianca
Close to the beach and local restaurant
Leisure Partner
8/10
Excellent
25 Jun 2023
Cyrena
We really enjoyed our stay. It was peaceful, clean and enjoyed the perks that we received during our stay.

Would definitely come again and recommend this to anyone that wants luxury and comfort.
Leisure Partner
10/10
Exceptional
14 Jun 2023
Sylvia

Lovely & relaxed

Lovely hotel friendy staff always there to help & loving the cocktails. Beds lively & comfortable, cleaned every day, towels etc
Partner
8/10
Excellent
21 May 2023
Sahdia
Nice place, however not much to do close by
Partner
10/10
Exceptional
03 May 2023
Peter

High class hotel in a prime location.

Amazing hotel in a nice reserved area, rooms are luxurourious, restaurant is great food choice is also extraordinary and all high quality, service is professional in all areas and well staffed. I think the original hotel for Gigantes, recently thoroughly refurbished to modern standards, prime location for Los gigantes, a huge complex, pools gardens, sunbathing, performance areas, outside bars tennis courts, they could have got 3 modern hotels on the site. The interior has also gym bar area with huge performance area, upstairs bar with snooker table viewing platform and a museum!
Self
8/10
Excellent
01 May 2023
John
Ocean view rooms fantastic sea view, very clean everywhere, good sized rooms big bed, two lovely swimming pools. Sadly the one night tried the dinner buffet got a very bad stomach for several days but was assured this is very unusual. Reception gentlemen efficient and courteous, helpful if not smily. No book swap area bit of a shame as other hotels do. And no bar-snack in evening only option is to go out or take the full buffet. However a wide choice of eateries right next to hotel. Hope to return.
Leisure Self
10/10
Exceptional
27 Apr 2023
Hajnalka
Beautiful place, super cool pools with nice views. Friendly, helpful staff. Supermarkets, beach and bus stop close by.
They could improve their bar food and drink quality tho.
Leisure Partner
6/10
Pleasant
26 Apr 2023
Niamh

Mixed impressions

Arrived on a Sunday which may have been a bad plan. The town of Los Gigantes was exceptionally busy. We pulled up to the hotel barrier multiple times but were ignored. I called the hotel over and over again and they just repeatedly answered and killed the call so that was intensely frustrating. For most of our stay the 'free parking' was completely full as was the overflow carpark on the lower level. It was impossible to park anywhere in the town so we ended up driving around for an hour. When we finally did manage to find parking a the top of the town and walk down to the hotel, they asked us why we didn't honk the horn of the car when we were at the barrier!!! Frustrating and off-putting. The room was very spacious and perfectly clean but the hotel felt like a school canteen. The pool area is beautiful and again immaculate but it certainly didn't feel like a boutique style experience. All in all, I have very mixed impressions of the hotel and couldn't hand on heart recommend it as a luxury experience at all.
Partner
8/10
Excellent
24 Apr 2023
Martin

Gutes Pauschaltouristenhotel

Gutes Preis-Leistungsverhältnis, schönes Zimmer um Meer, überwiegend sehr freundlicher Service.
Das Publikum besteht überwiegend aus Pauschalreisenden, meist älter mit den üblichen Begleiterscheinungen ( vor dem Frühstück Liege am Pool reservieren …). Kann man aber auch lustig finden. Zudem handelt es sich überwiegend um ältere englische Paare, die durchaus angenehm, kultiviert und unterhaltsam sein können.
Das Frühstücksbuffet war umfangreich, teils indes von überschaubarer Qualität. Die einzeln verpackten Butter- und Margarinestücke sind „no go“
Partner
2/10
Poor
19 Apr 2023
Alexander

The worst Hotel in Tenerife.

This Hotel is the worst as I've ever stayed in Tenerife over the past 7 years. Starting with the false advertising of a free parking (there is no parking, period) and the room with no working toilet, non-working refrigerator and A/C generating hot air. To make the matters worse, the front desk clerk - Jesus, was very rude, harassing me and demanding a bribe for allowing my female friend to visit me in my room. He even called me in the middle of the night to inquire if my friend was still with me and threatened to charge me 140 euros. During the checkout on the 8th of April, another clerk - Ruben, has continued the harassment, started by his counterpart earlier. He demanded 60 euros and threated to call the Police. Needless to say that I didn't budge and left this Hotel with a bitter feelings of my vacation being ruined. Avoid this Hotel at all costs.
Self
10/10
Exceptional
16 Apr 2023
Betty
Beautiful view and lovely staff! Had an amazing stay here
Leisure Family
10/10
Exceptional
01 Apr 2023
Rikke

Rigtig dejligt hotel i flotte omgivelser

Super godt hotel i flotte omgivelser. Venligt og serviceminded personale. Alt kører fint. Flot udsigt og hyggelig, lille by.
Partner
4/10
Poor
19 Mar 2023
Dale
Vomiting and dyoreha bug in he of hotel staff not telling everyone to hand sanitize and beds old and uncomfortable to sleep would not go back again
Friends_and_family Family
10/10
Exceptional
14 Mar 2023
Nivethika
Amazing, hotel was beautiful, most amazing views and very friendly and attentive staff, highly recommend this hotel
Leisure Partner
8/10
Excellent
27 Feb 2023
sarah
Great location and beautiful surroundings .
Lovely Hotel with amazing pools but a few things were not 4 star!

Deposit required for very old threadbare pool towels that could only be changed 3 times a week between 10-1pm !! We were out 2 of the 3 days in these times!!
Deposit required for a safe key that was not big enough to fit an iPad and then had massive key to take out with you ! All 4 star hotels have electronic safes!!

King size bed was 2 single Mattresses together that really need replacing as middle of each one had lost all support so had to sleep in middle of bed on outside of both mattresses !!! Lead to a bad back .

Leisure Partner
10/10
Exceptional
27 Feb 2023
Bernardo
Un hotel magnifico y la comida
Excelente.volvería de nuevo
Leisure Family
10/10
Exceptional
25 Feb 2023
Mirangela
This was our first resort hotel experience. We brought my mom here for an 80th birthday treat, and we loved it. My mom especially loved it! This hotel is especially good for older people. The buffet meals were quite good (though more vegan/vegetarian main dish and breakfast options would have been better for me), the on site spa, heated pool, lounging and relaxation places, concierge for booking tours, evening entertainment (best for an older crowd) were all good. The staff members are super helpful, friendly - muy amables! The rooms were spacious, with balconies. And, this hotel has absolutely stunning views of the sea, mountains, and La Gomera island. This is a wonderful location for a relaxing, lovely vacation. Highly recommended!
Leisure Family
8/10
Excellent
20 Feb 2023
Leonid
Fantastic views, friendly and responsive personnel.
Unneeded lecture at check in, not enough lights and sockets in the room, cumbersome parking.
Leisure Family
10/10
Exceptional
07 Jan 2023
Ikea
I loved that there was so much to do on and around the property. I may have been the only solo traveler there (especially in my age group) but I was able to have a great, relaxing time.
Leisure Self
10/10
Exceptional
30 Dec 2022
Barry
Great food, staff and amenities.
Leisure Partner
8/10
Excellent
23 Dec 2022
Gabriela
my stay was nice, I found everything nice and clean, food was good too. The views of the cliffs were breathtaking.
Leisure Self
10/10
Exceptional
21 Dec 2022
Said
Property had a nice relaxing feel to it. Lots of noise outside until 12 am from the cafes/bars, but to be expected.
Leisure Partner
4/10
Poor
04 Dec 2022
Sivert
The balcony view was brilliant, and the air condition
10/10
Exceptional
02 Dec 2022
Ton
great food, friendly staff
Leisure Self
8/10
Excellent
06 Nov 2022
Amanda Lotten
Beautiful views and friendly staff
Leisure Self
10/10
Exceptional
23 Oct 2022
Prabha
Had a fantastic stay! Staff are so friendly and welcoming. Food is great. Will definitely recommend and stay again!
Leisure Self
10/10
Exceptional
28 Sep 2022
JILL

Fabulous Hotel

Fabulous time at hotel...Rate it highly for everything. Staff so friendly.Stayed 2 nights wish stayed longer but will definitely be back. Excellent hotel.
Partner
10/10
Exceptional
26 Sep 2022
scott robert
All staff were extremely pleasant and helpful
Leisure Partner
10/10
Exceptional
24 Sep 2022
Krista
This is a beautiful hotel. The views from the rooms are amazing! The food was great and the staff are very friendly. The only suggestion I have would be to put air conditioning in the buffet restaurant - would make for a better eating experience! Overall, this place is incredible!
Leisure Partner
10/10
Exceptional
19 Sep 2022
Sylvia

Lovely hotel & great location.

I was staying at this hotel on my own as my friend's were staying nearby. I was at ease as soon as I walked in, all staff are friendly & helpful. Hotel spotless. My 1st visit & I'm already planning the next!
Self
10/10
Exceptional
19 Sep 2022
Tajá
The hotel was super clean with an amazing view. All the other guests were so nice and friendly. The staff had amazing energy, very up beat. The area is quite quiet, peaceful not much to do but you can always further explore the island and return to a peaceful hotel. The food was great !!
Leisure Friends
2/10
Poor
14 Sep 2022
Bonnie
I liked the location and some of the wait staff. That was about it. I wouldn't stay here. I posted a review on Trip Advisor and the Hotels response to their horrible service was extremely disappointing. However it confirms how horrible they treat their paying customers. Do not stay here, read other 3 to 1 star reviews like mine please. Save yourself the horrible experience we had with this hotel.
Leisure Self
8/10
Excellent
13 Sep 2022
Lyubov
You can see mountains and the water from this hotel, 5 min walk to the marina, nice restaurants around, bus stop is 4 min walk, quiet area. Although 45 min from the airport.
Leisure Family
8/10
Excellent
08 Sep 2022
Fatimatou

Hôtel sympathique

J’ai passé une semaine là-bas hôtel très sympa vue magnifique le petit soucis les ascenseurs sont très lent Et pour le cadeau de bienvenue dans la chambre à revoir certaines personnes ne bois pas d’alcool
Friends_and_family Friends
6/10
Pleasant
30 Aug 2022
laura

Estancia normal y zona muy recomendable, descanso

A la llegada, nos recibieron muy bien y sin problema, le comentamos que el precio bajo, pero al haber reservado por Hotels.com, no nos podíamos acoger a la oferta, esa parte, nos parecía mal, llegamos a la habitación y nos invitaron a 2 aguas y una botella de cava, que la verdad, es un detalle, por la tarde, fuimos a la piscina de agua salada climatizada y espectacular, muy buenas vistas, cómodo y silencioso, luego en la cena vimos que los productos, la calidad se podía mejorar, pero tienen variedad, en las cenas se echo de menos, que le diesen mas protagonismo al plátano, solo el mojo picón y las papas arrugas, es lo que destaco, como producto de las islas, al comentarle las carencias de la estancia, el recepcionista, nos invito a una cama balines de la piscina, que también lo agradecemos como detalle, por ultimo un detalle al irnos del hotel, una caja de bombones, en general, las vistas son espectaculares, pero la zona es demasiado tranquila, pese a las fiestas de los gigantes, que fue una sorpresa y la recomiendo, para poder tener contacto con los carnavales
Friends_and_family Family
10/10
Exceptional
16 Aug 2022
Neil
My girlfriend and I stayed at this hotel last week. Everything was excellent, the pool facilities, room, and view. Staff very friendly. Different food options every night all great. Free show every night too. Couldn't recommend enough great hotel and staff.
Leisure Partner
10/10
Exceptional
24 Jul 2022
Sarah
Amazing food,and staff 😎
Leisure Family
10/10
Exceptional
17 Jul 2022
Luckson
The staff
10/10
Exceptional
11 Jul 2022
Charles Scott
Wonderful experience!
Leisure Partner
8/10
Excellent
07 Jul 2022
Craig John Martin
The hotel is really nice & clean, the biggest let down was the lifts. There are 4 of them but all small & quite slow. After breakfast, it was quicker to walk up the stairs to the 5th floor than wait your place in the queue. The buffet breakfasts were large & had a good variety. Some of the hot food wasn't great when we went down around 10am (may be better if you go earlier) but was nice enough.

2 pools, 1 quiet one that is around the corner but still gets busy early. The main pool is a lot larger area, but the pool bar, which serves drinks all day & food until 3.30, which caught us out a couple of times. Food was tasty & drinks were cheap, they have various entertainment on in the evenings but we didn't see much of that. Bar is open until 1am for a nightcap.

Staff were really friendly & all spoke English really well. Only issue was Reception would tell us room service for food & drinks was available until late but we couldn't get food served at 9.30pm.

Location wise, there is a nice bar just outside the hotel that opens in the evenings. There are a few different bars & restaurants within a 10 minute walk, nowhere was expensive & generally the food was good.
Leisure Friends
10/10
Exceptional
04 Jul 2022
Lucian

Great experience, great location

Friendly staff: Such as Ruben offering a great welcoming gift.

Housekeeping was excellent, very clean and very nice staff.

Great view from room 2015.
Partner
10/10
Exceptional
21 Jun 2022
Louisa
Lovely hotel, couldn’t fault it!
Leisure Family
10/10
Exceptional
18 Jun 2022
Marius
Food buffet was excelent. Location is beautiful. The staff is very friendly. We really felt welcomed here.
Leisure Partner
10/10
Exceptional
09 Jun 2022
Anca Georgiana Ursu
We had a lovely stay. Food was amazing, hotel was excellent, views were fabulous.
It was not much entertaining in the evening in this location, the town is small and more for elderly people but we loved seeing them around. People were very kind.
Leisure Family
6/10
Pleasant
12 Apr 2022
Tina
Location is great is a less touristy part of the island. Very good breakfast with plenty of options. The hotel is a bit antiquated. Leave lots of time for slow elevators.
Leisure Partner
8/10
Excellent
01 Apr 2022
Katy
Amazing sea views, good location. Lifts were a bit of a pain as took ages to arrive so caused queues. Brrakfast was always very busy and slightly cold but had an amazing selection to choose from.
Leisure Partner
10/10
Exceptional
31 Mar 2022
Bev

Relaxing break

Loved our stay for a few relaxing days. Lovely food, friendly staff. Clean and spacious rooms
Partner
10/10
Exceptional
11 Mar 2022
Sean

Overall great.

Lovely room. Excellent staff. Entertainment a bit too regimented.
10/10
Exceptional
18 Feb 2022
alphonsus john
The staff where very good
When we arrived for check in .the dining room had finished but the
The desk manager took us straight to the area outside and got us some food i thought that was a great fitst impresion to make.
Only thing negative was card key for room door . But got it sorted.
Leisure Partner
10/10
Exceptional
21 Jan 2022
David

Winter Sunshine

Just back from a week long stay. The weather could have been better but the hotel was great. Very friendly and obliging staff, always willing to help. Great location in the town and within walking distance of all amenities. We ate in the main restaurant for breakfast and dinner, it was buffet style and they had a fantastic selection of food. Went for the mountain view for our room but you're also looking over the town and with the marina to the left there was plenty to see from the decent sized balcony. Will return.
Partner
4/10
Poor
10 Jan 2022
Josephine

Not 4 star

A motel type hotel - very generic rooms and style. Reception was curt and disinterested. Rooms are a good size, clean and basic. Welcome bottle was already opened and half finished in the fridge. It’s ok, but not a 4 star. Didn’t use the pool but that looked nice.
Partner
6/10
Pleasant
03 Jan 2022
Liudmila
Красивое место, но обслуживание просто катастрофа.
Leisure Friends
10/10
Exceptional
03 Jan 2022
Victor
Great for couples
Leisure Partner
10/10
Exceptional
25 Oct 2021
Kayleigh

Great stay

We had a great stay at the hotel. Very nice pool area and a great location for a range of good restaurants.
Partner
8/10
Excellent
29 Sep 2021
Uwem
Excellent location!
Food could be better.
Friendly staff!
Leisure Friends
8/10
Excellent
18 Aug 2019
MARIA
Nice views and amenities at convenience, very clean and great buffet.
Some stuff are a little rude, some parts of the hotel like the lifts or others require renewal or care to show neat and functional appearance
Leisure Self
10/10
Exceptional
21 Mar 2019
James

Fantastic Hotel

My wife and I loved our stay here. The property is immaculate, and the views are truly incredible. We were greeted with champagne when we arrived and check in was a breeze. Our room was spotless and we had our own hot tub and views of the ocean. The two pools are clean and both have their own perks. The salt water pool has the best views and is right in the water. The water temperature was refreshing, but not too cold for March. The fresh water pool also had great views, but was quieter and peaceful. The water was cooler than the other pool, but it was less breezy at this pool, so the pool was a great way to cool off.

The food and drink at this hotel is really inexpensive, and there’s a great variety. We had half board (breakfast and dinner included) and there’s really something for everyone at the large buffet. Eggs were made to order, and there was a make-your-own mimosa station at breakfast. There was great variety at dinner and options for even your pickiest of eaters. The drinks at the pool are so reasonable, and the service was always fantastic.

A few details from the trip. Parking is free, but you’ll most likely get boxed in and it took about 15 minutes at checkout to get our car. Towels for the pool require a 20 Euro deposit, which you get back when you return them. The town is very walkable and there are plenty of shops and restaurants.

Overall, fantastic stay and service.
Partner
10/10
Exceptional
19 Dec 2018
Verified traveler
Awesome view, modern facilities. Check-in was very efficient. A gift was offer in the room (bottle of wine). It is a nice gesture. The buffet is great! Lots of choice! I would definitely stay again at this hotel.
Leisure Friends
10/10
Exceptional
16 Jan 2018
Charles

A few days away.

The hotel is great.The staff are good ,the food is very good.We had a mountain view from the room but we will go back to this hotel and try to get a sea view.The position of the hotel is good.
Partner
8/10
Excellent
13 Oct 2016
Verified traveler
Best sea view ever!

Some annoying noise from the building 24/7.

50% of restaurant staff is rude.

Otherwise everything was perfect!
10/10
Exceptional
08 Oct 2016
martin

great hotel,first class staff, excellent location.

my wife and I wanted an adults only hotel for a relaxing holiday and this hotel didn't disappoint. the staff could not do enough for you and were always ready with a smile and greeting. two good size pools with plenty of sun loungers and an excellent poolside bar. there was entertainment at night and plenty of daytime activities if you wanted to take part. the food was good with a wide variety of choice, especially at breakfast.
Partner
8/10
Excellent
13 Sep 2016
Kristiina

Stunning view

The Hotel has perfect location with stunning view over the Atlantic Ocean. The rooms are nice and the dinner is perfect. The service we received on the first day at the Front Office was below average. There was a mistake in hotel system which lead to the situation that the room category we had booked was not available. The Front Office staff had clearly very poor problem solving skills and there is no-one at the hotel from 13.00 to 18.00 who is capable to deal with guest relations. There were few more downsides, but as overall the the manager of the Hotel is highly dedicated to offer good customer service and a memorable holiday to their guests, we have to admit we left as pleased guests. We really enjoyed the view from our room. Thank you!

Kind regards
Partner
10/10
Exceptional
11 Sep 2016
Hugh

Great Hotel

Wonderful facilities - two pools, gardens, lots of seated areas, food - what a spread
Downside poor entertainment, lifts took forever to come and the waiters dashed about like rabbits
Liked that it was Adults only and will be back some day
Partner
10/10
Exceptional
01 Aug 2016
Stephanie

Adult only holiday

A perfect hotel for a very relaxing holiday. The large freshwater pool was very refreshing, very quiet and never crowded. Good choice of food every day.
Partner
10/10
Exceptional
21 Jul 2016
Verified traveler

Calm and tranquil

From the moment you arrive you feel at ease. Lovely setting, great food, modern airy rooms and helpful staff. A great place to relax and unwind. Third visit for us.
Partner
10/10
Exceptional
18 Jul 2016
MARK

Great facility, great surroundings for a quiet bre

We wanted a quiet break with trips to get to know the island better.The hotels was superb with staff to match. The locality was excellent. A very clean area and not too built up. Entertainment was very good with many activities on during the day and something on every night. Food was very good and varied. The drinks prices wrre comparable with bars just down the road. May be a bit quiet for some but not for us. We loved it. Great break.
Partner
10/10
Exceptional
19 Jun 2016
Garry

Tranquility/Peaceful/Great

Beautifully positioned property overlooking the ocean.
Excellent meals in the restaurant.
Contemporary style hotel.
Wonderful spa facilities well worth the 15€ fee for two people.
8/10
Excellent
18 Jun 2016
H

Perfect for a relaxing holiday

This is a lovely hotel and perfect for a relaxing holiday. Spectacular views - we were in a mountain view room but this had a side sea view and also a lovely view of Los Gigantes Mountains. The grounds and two pools are nice with plenty of sunbeds. It is annoying that people put their towels on loungers early and then disappear as there was never an issue getting loungers at any time of day. The evening entertainment was hit and miss - some really good like 'The Four Tops' who were amazing and had everyone up dancing. Some were quite poor but there are plenty of other places in the area which all have evening entertainment. The hotel has daytime activities and in particular I enjoyed the water arobics. The area itself has a small harbour and small beach. There are plenty of shops, bars, cafes and restaurants in the area and it is a nice walk to nearby Puerto De Santiago. The food was nice but would havd enjoyed more Canarian dishes. I would recommend this hotel for those looking to relax and probably suited more to couples.
Partner
8/10
Excellent
09 Jun 2016
Wendy

Great hotel

We had a lovely 10 day stay at Los Gigantes, hotel was great the only downside was that the bathrooms need updating, grouting was not clean although the maid did a really great job. Would definitely come back, hopefully with new bathrooms.
Partner
10/10
Exceptional
06 Jun 2016
Verified traveler

High quality hotel.

We had a fantastic week. The hotel was about as good a hotel as you could want. Every one was friendly and helpful. Food great, plenty of choice. Very clean room with a nice view of the mountains and harbour. We even had a small fridge in the room. Reasonable bar prices, 5 euros for cocktails and 3.10 euros for 0.5L of San Miguel. All in all a great holiday.
10/10
Exceptional
30 May 2016
Verified traveler
5 *****.
Partner
10/10
Exceptional
30 May 2016
Paul

Lovely hotel

Nice hotel with a spa and two pools with spectacular views. Shame about the horrible middle aged female receptionist.
Family
8/10
Excellent
22 May 2016
Verified traveler
The hotel was marvelous.We had paid for meals with our stay and the outside seating has a phenomenal view. Unfortunately, the food for all of the meals was disappointing. Presentation was great but quality was poor.
Partner
8/10
Excellent
30 Apr 2016
Verified traveler
The bedroom was a good size bed was comfortable but found the bathroom was dark and dated with shower over the bath not very impressed.
10/10
Exceptional
26 Apr 2016
Joonas

great place in tenerife

stayed 4 nights at the hotel and had a wonderful time with my wife and friends. fantastic location if your not looking for party. very nice and clean pool area. fantastic breakfast buffet and the dinner buffet was OK. if you are looking for a holiday to relax this is a perfect place in tenerife. Great views. close to magic hiking routes like Masca etc.
Family
10/10
Exceptional
25 Apr 2016
benjie

Excellent hotel, superb location

This holiday exceeded expectations. The locality and the hotel provide for an excellent peaceful holiday. We thoroughly enjoyed our stay. The best recommendation is to say we will be returning soon. The accommodation was of a very high standard. Outside areas especially the pool were spotless and a pleasure to use. The meals were superb and of a great variety and quality. The location was such that exploring the local area was a pleasure, requiring easy walking along coastal paths.
10/10
Exceptional
16 Apr 2016
Carole

Lovely hotel - beautiful location

We have recently enjoyed a very relaxing holiday here. The hotel was just right for us, beautiful views, easy to reach the rest of the small town of Los Gigantes. The hotel is very light and spacious, including the bedroom. We were booked for half board but expected to eat out some evenings, however the buffet and the experience in the dining room were so good that we eat there more often. The view from the dining room across to La Gomera is breathtaking especially at sunset. I especially enjoyed the aquafit in the pool each morning, a good way to get some exercise and make friends.
Partner
8/10
Excellent
16 Mar 2016
Andy and Sally

Very quiet but relaxing.

On our arrival to the hotel we were greeted straight away by staff with a glass of wine each. Unfortunately, there was a problem with a few rooms so were were told we would be put up in the 'Playa Del Arena' for one night. We were taken by taxi, paid by the hotel, and returned the next day. We believe that it was because there was a carnival going on that evening and the previous night had gone on until 6am!
On arrival the second time, the staff offered to take our bags to our room but we were happy to take our own.
The rooms were spotlessly clean and were maintained by the cleaners daily. The hotel, as a whole, was very clean and tidy.
The staff were always polite, friendly and helpful and keen to please.
The food, well, what can we say, it was, in our opinion, outstanding. It was fresh, and with so many options, it was difficult to decide what to sample next.
The view outside was lovely. We had a room facing the mountains, which, on our arrival turned out to be stunning, not a letdown from not having a seaview at all.
Now, we know it is an Adults only hotel, which was one of our main requirements, but it was almost too quite.Towards the end of our stay, we were led to believe that there complaints about the entertainments staff doing quzzes 'too loud'. We think this was a bit extreme, although the age group was on a more senior level, we're sure it could only have been the minority who were spoiling it for others with their demands for silence.

Location & surroundings

Tui Blue Los Gigantes
Flor De Pascua, 8, Puerto De Santiago, Spain

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Tui Blue Los Gigantes

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