Name: Gran Melia Palacio de Isora
Address: Avenida Los Océanos, S/N, Alcala, 38686, ES

Gran Melia Palacio de Isora

Tenerife · Spain

Avenida Los Océanos, S/NView location

100 reviews shown

10/10

Exceptional

18 May 2026

Shareen

The hotel was stunning everywhere was nice and clean, only thing I experienced was lack of vegetarian or continental options

6/10

Pleasant

23 Apr 2026

John

We have stayed here many times before but this was the first time we were disappointed with our visit. The property itself is good with comfortable rooms and a lovely outdoor pool. However, the service fell below what we would expect at this price point and based on our previous experiences. Each day at breakfast, we were not offered coffee as before, and had to make it ourselves. At one evening meal, we had to get a high chair for our baby ourselves despite asking the staff for it 3 times. I had arranged with the staff for a cake and candle for my wife's birthday in advance and this did not happen. I brought this to guest experience the next day who promised they would make sure it happened that night. It did not. We brought up all these issues on check out and were promised a phone call from a manager that day which again did not happen. We were left very disappointed with the level of service from an expensive resort and we will not be going back.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Amirpouya

Staff are super kind
Room was clean
Bar too expensive ( 6 euro for a cup of tea, $16 euro for frozen drinks) for no reason while you are already paying for 5 star hotel stay

Family_with_children

6/10

Pleasant

07 Mar 2026

Jane

Couldn’t fault the staff or the property, restaurant booking was difficult and frustrating, menus limited. Pool areas lovely, as was the room. The worst thing however were entitled rude guests, I feel for the poor staff having to deal with them. Just because you have a bit of money to afford nice places doesn’t mean you have to behave badly! One particular woman needed a personality transplant, all she did was moan and walk around with a miserable face!!

Partner

8/10

Excellent

24 Dec 2025

Dominika

Fine resort, just uncomfortable beds

Leisure Self

6/10

Pleasant

23 Dec 2025

Nok

So as an overall, we think the hotel is very nice. The setting, swimming pool, facilities are good. The reason why we only gave it 3/5 stars is because I think there are a few things lacking. Our stay includes the breakfast, the variety is good but the quality could be better. Some things were good but others like the sausages and bacon are not of great quality. The other thing is that the staff are not that well train, some were good and others pretty bad. the cleaning of the rooms are generally not very clean. The hotel has a lot of potential and if they get the staff more well trained overall and improve the food quality then it would be much better. Although we went to oasis restaurant, the food was very good

Leisure Family_with_children

6/10

Pleasant

20 Dec 2025

Lok

The room cleaning was a bit average. After cleaning each day, floors are still dirty. Noticed they don’t hoover but instead uses a mop which looks rather dirty. After clean, floors still makes my feet dirty. Breakfast has good variety but quality not great but overall ok.
Staff not trained well, some are good but general saying hi when they see you not always the case. Staff doesn’t always know things and answer your questions.

Leisure Family_with_children

6/10

Pleasant

09 Nov 2025

Dmitri A.

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

Leisure Family

8/10

Excellent

29 Oct 2025

Terence George

Well run facilities across the whole site

Leisure Partner

2/10

Poor

05 Oct 2025

Gauri

Absolutwly terrible

Friends_and_family Family

2/10

Poor

05 Oct 2025

Gauri

The service was just terrible. The check in took me about 30minites. The staff were just horrible. Food is horrible and very expensive. I would mever rate this as a 5 star and would not recommemd this place at all

Friends_and_family Family

10/10

Exceptional

05 Feb 2025

Rachel

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe.
The staff were all extremely polite friendly and professional.
The pools and grounds were beautiful, but the town outside tge horel was very limited.
We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options.
The dining on offer at the hotel was absolutely great and i couldnt fault it at all.

The roon was spacious and clean but a little tired looking.

I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on.

We had the most relaxing lovely holiday

Leisure Partner

6/10

Pleasant

29 Jan 2025

Verified traveler

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland.
Staff were ok some lovely but most just doing their job. Often a wait to be seated
Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025.
On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that…
No compensation was offered.
The music was awful
The sun loungers were old and super basic with no lower angle as an option so seated or flat.
The service around the adult pool was patchy
On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.

Leisure

10/10

Exceptional

20 Jan 2025

jayne

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily !
The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me

Self

10/10

Exceptional

20 Dec 2024

Mark

Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.

Leisure Family_with_children

4/10

Poor

04 Dec 2024

LAURA

Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.

Leisure Family_with_children

10/10

Exceptional

07 Oct 2024

Francesco

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen.

What could have improved:
Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service.
I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.

Leisure Partner

8/10

Excellent

01 Oct 2024

Chelsea Fagan

Just had a great week at this hotel - beautiful hotel with a great view.

Entertainment was spot on with something different every night, which really bought everyone together.

The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views.

We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday).

All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!)

Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience.

When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive).

This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame.

If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.

Leisure Partner

10/10

Exceptional

18 Sep 2024

Shabana

really nice and peaceful place

10/10

Exceptional

12 Sep 2024

Ariel

Very friendly staff. Pools are amazing. Breakfast was great

6/10

Pleasant

02 Sep 2024

Everaud

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet.
There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).

Leisure Family

10/10

Exceptional

22 Aug 2024

Jacob

idk

8/10

Excellent

28 May 2024

Wendy

Lovely break

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away.

It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated.

However the resort is lovely.

Friends_and_family Friends

10/10

Exceptional

22 May 2024

Anna

We loved this hotel, the pool is beautiful and just the prefect place to relax.

Leisure Partner

10/10

Exceptional

22 Apr 2024

Kelvin Antonio

Amazing

Leisure Partner

10/10

Exceptional

11 Apr 2024

Nicholas

Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.

Leisure Family_with_children

10/10

Exceptional

17 Mar 2024

Ntobeko

Brilliant place wish we had more time. Very clean and the surroundings are breath taking.

Leisure Friends

10/10

Exceptional

24 Feb 2024

John

Favourite hotel in Tenerife

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.

Partner

10/10

Exceptional

03 Feb 2024

Jessica

Excellent hotel with service minded staff

An extremely well run large hotel with service minded staff and nice entertainment in the evenings.

Partner

10/10

Exceptional

19 Jan 2024

Anne

Another lovely stay in Gran Melia

Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!

Friends_and_family Family

10/10

Exceptional

07 Dec 2023

Nimalan

Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.

Leisure Partner

10/10

Exceptional

13 Nov 2023

Shanil

The place looks fabulous

Leisure Partner

4/10

Poor

07 Nov 2023

Christina

Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.

Business_and_leisure Self

8/10

Excellent

29 Oct 2023

Remy

The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel

8/10

Excellent

03 Oct 2023

Michael John

Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist

Leisure Partner

10/10

Exceptional

11 Sep 2023

Maxine

The hotel and grounds are beautifully maintained, with lovely garden areas. All the staff are friendly and very helpful. The food in the restaurants, including the buffet style restaurant, is 5 star throughout. I think they have every cuisine you could possibly want and the quality is top notch. The only negative I can think of is that the evening bar service can be slow, but that’s not because of the staff. They are working hard to keep up, but the ratio of customers to bar staff wasn’t quite right, which often lead to lots of people waiting to be served. That said, I wouldn’t hesitate to recommend this hotel.

Leisure Friends

8/10

Excellent

18 Aug 2023

Marija

The room was quiet but every thing is a little worn out. No view that was promised by seller.
Very bad communication with stuff.

Leisure Friends

2/10

Poor

03 Jul 2023

Charlene

Would never recommend

More like a 3 star all inclusive hotel where everything is so run down, service is rubbish, you have to queue up for an hour to either have breakfast, lunch or dinner. Room was missing furniture, no table
Or chairs. Honestly the worst hotel I’ve stayed at, very low class.

Partner

6/10

Pleasant

17 Nov 2022

SINISA

Amazing property all around , didn’t like that some stuff said they don’t speak English but left a plate of food on my table as we where getting our food..

Leisure Partner

2/10

Poor

17 Oct 2022

odelia

A depressing experience

Rooms smell from mold. I asked to get a better room. The hotel charged me 30 euro per night for an upgrade and gave me a room close to room 510 which is being renovated with drilling terrible noise every day until 6pm. After I complained We were upgraded to a good room but I had to pack everything and move.
Food is not tasty at all.
You get one free bottle of water in your room at the first day. No place to fill up water. You have to buy water at the hotel and it’s expensive.
Big conferences guests -get priority. Red level guests gets priority. You constantly feel like second best in every aspect-unless you belong to those groups.
Main swimming pool is huge and with salty water but it didn’t look clean to me

My daughter had to move 3 times to 3 different rooms and never got a smell free room. She also paid for an upgrade. When you move a room the front desk promise to make sure your suitcase will be moved to the new room. My daughter. waited about 2 hours in her room for her staff and only at 7:30 pm got them after many requests and arguments with front desk guy. I felt that nobody really cares about the well-being of the regular clients and the only aim of the staff is getting more money from the clients . The impressive high ceilings , plastic sofas, white suits of the staff could not make us feel better.
We were waiting for the moment to get out from this hotel.

Friends_and_family Family

8/10

Excellent

01 Oct 2022

GEOFFREY

Very quiet room. Hated the long walk to my room, but that is the room i chose.

Leisure Partner

4/10

Poor

17 Aug 2022

Liam

Please read before booking this hotel

Very Disappointing stay, some staff were very rude. Every single meal requires booking a reservation, which is frustrating to have to schedule your entire day around eating. Water leaked through our ceiling into our room. Mini bar re stocking staff would enter into the room without knocking! Our little girl had a glass water bottle dropped over her in the restaurant L’olio ( no one came over to assist or offer towels to dry our 5 year old girl, they simply cleaned the smashed glass on the floor & left)

In the evening if you don’t get to the plaza early and get a table you will struggle to order a drink! (Table service only) With our all inclusive package we was lucky to get 2 drinks in the evening.

For an all inclusive package there was a lot of supplemental charges ( very clever from the hotel business perspective & certainly not for the consumer!)

The only positive, the food was great a credit to the chefs!

However would not visit again in the future!

Friends_and_family Family

8/10

Excellent

08 Jul 2022

Michael

The facilities were very good and the food was also excellent. However, whilst some of the staff were friendly and helpful, a lot were not. We paid for all inclusive and it was anything but - meal times were awkward for children and you couldn’t get food unless you paid extra at different times. So many items of drinks and food were ‘pay extra’ that it was more like a full board offering than all inclusive.

Leisure Family_with_children

4/10

Poor

18 May 2022

Joshua

I have been to the hotel many times with family and really had a great time. This time the hotel was overall very disappointing.

Food was terrible and over priced.

We ordered a Jack Daniel's coke which was £27. Tell me where you found this over £15 max. Didn't even give our money back

Won't be going back. Rude staff

Disgrace

Leisure Partner

10/10

Exceptional

08 May 2022

Tomer

Amazing hotel, 8 pools, shows every night, very nice rooms. What we didn’t like is that we had to commit 180€ from the pool bar for using the pool bed and they charge 2€ Just for calling the waitress. But overall 5* !!

Leisure Family

10/10

Exceptional

07 Feb 2022

John

Fantastic Resort Hotel

This was our second stay here and I am happy to report it is as good as the first time. Gran Melia is a large and very comfortable hotel. 4 excellent restuarants were available to us during our stay, and there are others during busier time. The food and service are superb. The room is big and comfortable with a terrace looking out at the sea-worth paying extra for, if you can. All staff are very friendly and welcoming. I would happily return here and strongly recommend this place.

Partner

8/10

Excellent

24 Dec 2021

Daniel

It was a nice Christmas vacation time

Partner

10/10

Exceptional

14 Dec 2021

Verified traveler

Just Perfect

We would highly recommend this hotel. Our first family holiday was just perfect. Thank you Gran Melia !

Friends_and_family Family

4/10

Poor

05 Dec 2021

Danielle Van

Beautiful resort but horrible customer service

Leisure Partner

10/10

Exceptional

30 Sep 2021

Stephen George

Amazing food options for the all-inclusive option but took a day or two to figure out what was actually included, how many dinners (at at which restaurants), and which ones needed reservations.

Leisure Partner

8/10

Excellent

04 Jun 2021

Verified traveler

Amazing hotel!

Pro: Service, amenities, Italian and Japanese restaurants, and Pool. - great for kids!

To improve: On the children activities there should be music for children, not rock or Spanish adult music as there was during my entire stay. Children Children Music = happy children.

The Italian, Japanese, Sea Grill, Oasis, and Market Grill restaurant are a 10/10. - but the Buffet is a 6/10. - the hot main dishes need more elaboration and more variety.

I would stay again at the hotel. Thank you!

Leisure Family

10/10

Exceptional

23 Feb 2020

Verified traveler

Location
Proximity to beach
Proximity to great local restaurants

Leisure Partner

10/10

Exceptional

11 Feb 2020

Verified traveler

Large, well maintained hotel, friendly staff and good facilities

Friends_and_family Partner

10/10

Exceptional

10 Feb 2020

Ian

Sunshine and peace

One of the best in Tenerife, great facilities amazing views which looks over a rocky and sandy beach area which the hotel keep in excellent condition. The benefit of a unspoilt town in walking distance and a general calm ambience is unusual in Tenerife
Been several times and will be back

Partner

10/10

Exceptional

18 Dec 2019

Verified traveler

Great pools food drink and staff. Big pool should be heated. Better signage & information required. Top notch hotel.

10/10

Exceptional

29 Sep 2019

Katie

This place is amazing, the whole resort is huge and has awesome access to the promenade with natural pools and a black sand beach. The infinity pool is great, it’s salt water. The resort is close to a town with restaurants and nice walkways on the water that we’re fun to explore.

Leisure Partner

8/10

Excellent

16 Jun 2019

Darrell

Red Level disappointing compared to previous Level

Red Level disappointing compared to previous Level stays at other Melia Hotels

Partner

10/10

Exceptional

13 May 2019

Verified traveler

Every thing is fabulous, constantly blown away by the architecture and fittings

Leisure

8/10

Excellent

23 Apr 2019

Verified traveler

Nice family friendly resort with good location. Lots to do in Tenerife so not walked around the area. A black beach with 5 minutes drive towards the north is very good.

Leisure Family_with_children

8/10

Excellent

18 Mar 2019

Christopher

Good quality overnight stay

Very much as expected. For us the general location was a little restrictive. The town/village did not offer too much in the way of amenities.

Partner

4/10

Poor

17 Feb 2019

Les

We spent a total of 3.5 hours over 3 days gathering and providing the hotel staff with payment details through Expedia. They consistently called our 3 booked rooms and asked us to bring printed details of our payment to their front desk which was about a 15 minute walk for older parents and one person with a walking disability. They lacked in customer service and refused to contact Expedia themselves. Our rooms were always facing the kiddie pool so super noisy (especially when we do not have kids); the windows had a air crack so you were never able to omit sound or ants and bugs. There was a problem with drainage in the room as well. Reservations for the restaurants were just as terrible as the food and service. I'd highly recommend booking elsewhere, and someplace closer to the downtown area. Car alerts, drunk people and the outdoor noise were constant.

Leisure Family

8/10

Excellent

17 Feb 2019

Stephen

Second visit and whilst food in main restaraunt wasn’t always hot I would still recommend that people go as everything else is spot on . I will certainly visit for the third time.

Partner

4/10

Poor

11 Jan 2019

Verified traveler

On entering the hotel it definitely has a wow the reception staff were quick and efficient and very friendly.
Once we got into the room I was disappointed there was a musky smell but the room and bathroom are very big.
The food within the hotel at all restaurants was disappointing not a 5 star from my experience, and the staff were not very helpful.
We was only there for 3 days and found it very hard to get reservation for dinner in one of the restaurants, even the restaurants not included in the half board.
Overall we had a relaxing few days but for the money we paid and was expecting a 5 star we were just disappointed.

10/10

Exceptional

28 Dec 2018

Lyn

Lovely hotel, a joy to stay. The food was always amazing and the staff very friendly and helpful.

8/10

Excellent

13 Dec 2018

Philip

Good hotel but service needs improving

This is a good hotel located on the coast in a quiet Spanish town. It's nice to be aware from the touristy areas but Costa Adeje is only 20 minutes away if you prefer it busy.
The hotel looks lovely. The rooms are to a good standard and there were always enough sunbeds when we went in December.
The main issues I had were with the service and food/drink prices.
There was no pool bar at the adult pool so you had to press a button and wait a long time for someone to come and serve you. If not you would have to walk to the bar yourself which wasn't particularly close. I wouldn't mind but when you are paying €3.75 for a 200ml Coke you do expect better service.
We also ate lunch once at the hotel and it was poor quality and overpriced. After that we just made the 5 minute walk to eat in the local restaurants which served excellent food for a fraction of the price.
It would also have been nice to have food around the pool which is what I have experienced at other 5* hotels.
Breakfast is very good with lots of choice and we really liked the option of foregoing housekeeping each day in exchange for €20 to spend on food and drinks which really helps with the high prices.

Partner

10/10

Exceptional

07 Nov 2018

Ian

Pre winter sun

Always good , great little spanish village and local restaurants, also superb coastal walks

Partner

8/10

Excellent

01 Nov 2018

Siobhan

Nice hotel good staff all very helpful . Too many children for my liking but the adult pool was bar good

8/10

Excellent

26 Oct 2018

Verified traveler

Great swimming pool and nice variety of restaurants

8/10

Excellent

25 Oct 2018

michelvl

The resort is beautiful and well situated. The rooms are starting to get a little dated and wear and tear is visible. We were hit and miss on cleaning staff as some days it was exemplary and some days it was done shoddily. Specifically the stinginess on in-room towels (2 for 2 people per day) is strange compared to other hotels where there are four bath/shower towels available. One might not need all but having them there for when one does is a service I would (and have come to) expect in such a resort. Food and food options were great.

10/10

Exceptional

21 Oct 2018

Deeps

Lovely hotel

The hotel is lovely. Very clean, superb pool and the most attentive staff you will find. Breakfast was very varied, but being vegetarian I wish the hotel had more options across lunch and dinner. Pool was nice and not too busy when we were there. Room felt a bit dark in some places, even with the multiple light switches! But this in fairness is a small point to what was a lovely week away!

10/10

Exceptional

12 Sep 2018

Great salt water infinity swimming pool and hotel

Excellent location with little fishing village walkable

10/10

Exceptional

09 Aug 2018

Ally

Wonderful break

The hotel is lovely, very clean and welcoming.
Fran at the Oasis Restaurant is an amazing host - always friendly and attentive.
Overall it was a wonderful experience.

10/10

Exceptional

15 May 2018

Chirtoaca

Heaven on earth

Excellent resort overall:good bed ,good food ,superb pool ,amazing gardens,good entertainment. The only negative thing is the cleaning service in the room .

Family

8/10

Excellent

22 Mar 2018

Ashleigh

Boujie Seaside Resort

Immaculate grounds and idyllic location along the coast. Lots of options for food but service was rushed until the end. Took 30+ minutes for the bill almost every night. Beds could be a little bit more comfortable.

10/10

Exceptional

19 Jan 2018

ARIF

Perfect stay and location

It was wonderful to stay at Gran Melia. Everything was perfect including the room, staff, cleanliness etc.. Got to do many activities while I was there. Laura from Guest Relations helped organize the activities and she was very helpful throughout. Would def come back to Tenerife and Gran Melia Palacio. Thanks

Partner

8/10

Excellent

11 Jan 2018

Btek

Great hotel but not great value

Beautiful hotel in a good location although starting to show small signs of ageing. Some staff were great but they were rare, it has been a while since I've seen so many people be so indifferent about their responsibilities. Top that off with a Melia business model based on \"gotcha\" and not even nuanced \"extra for everything\" and you find yourself not enjoying the holiday as much as you could be cause half the staff are endlessly policing your yogurt intake. The hotel did not live up to it's rating. Moreover, I would find it difficult to stay at Melia resorts again, their business model and client approach is a total mess based on one-off transactions.

10/10

Exceptional

29 Dec 2017

Liv

the best place in Tenerife

Our stay at Palazzio Isora has always been very nice. This place in Alcala is a beautiful place and since they open this hotel, the place has developed tremendous.
They are very serviceminded in all manner.

Partner

10/10

Exceptional

15 Dec 2017

Andria

Gorgeous view

The hotel and rooms are fantastic! One of the nicest resorts I’ve been to. The pools are beautiful especially the massive infinity pool (however not heated). Still managed to swim in it. There is access to the beach from the resort which has a few cool rock pools by the beach. The breakfast is impressive- so much selection. The other resort meals and drinks are overpriced (the quality was good if you want to pay for it) but there’s plenty of great restaurants in walking distance in town.

10/10

Exceptional

15 Oct 2017

friendly, professional, helpful staff. great menu

First time guests. Plan to return. Best staff we have ever experienced! Can't say enough about their willingness to cater to our needs with a smile. Regardless of how busy they might be. We tried not to disturb their efforts tho. Best wine we have ever had was the Vinetico Traditicional at Club Ocean. Would love to know the maker so we could purchase some for our own guests.

Partner

8/10

Excellent

14 Sep 2017

Jon

Nice resort, no beach

Nice hotel, but its not a \"beach resort\". It's located by the ocean, but you have to walk out of a locked gate and across the boardwalk to this very small rocky beach. It's a \"locals\" type of a beach and not a resort type you would expect based on the hotels description. The restaurants are overrated and overpriced for the food provided. The town of Alcala is a 5 minute walk and has numerous restaurants that are much better in taste and price. I don't mind paying for food, but the hotel has to do better as far as quality. our room was located close to the restaurant that serves breakfast and the noise of waiters and dishes being banged starts at 6:45 in the morning. If you are an early riser it's fine, but you can't get any sleep after that. The pools are nice, but it's a problem getting a spot close to it unless you wake up with the before mentioned waiters and attempt to reserve a lounge by the pool. The lifeguard told us that we can not reserve before 10:00 am, but after, it's all taken. When you do find a spot, you feel like being a sardine in a can, everyone is too close to each other. It was a very frustrating experience planning the pool every day. Great staff that are very friendly and helpful, but very little English. Overall a nice experience.

8/10

Excellent

01 Jul 2017

Johanna

Great facilities. Service and food not best.

Loved the hotel facilities. Immaculate and beautiful. Amazing infinity pool.
Food was average and very expensive (5 euros per bottle of water). Only had breakfast included and wished had gone with the full board option. Always felt like a second class guest in the restaurants. Wait staff was often unresponsive to requests for drinks, bill etc... and more unpleasant than pleasant.
Overall, great hotel but food options and service could definitely be better.

8/10

Excellent

06 Feb 2017

Ching Yee Rita

Big and kids friendly hotel

Helpful staff, big rooms, unfortunately room located too far away from main building, need to walk quite a bit and easy to lost your way back to room

Family

10/10

Exceptional

01 Dec 2016

Yakob

Highly recommended

Just a perfect get away

Partner

10/10

Exceptional

29 Nov 2016

Francisco

Amazing resort

Absolutely amazing place. The resort is flawless and we received the best service we could imagine.

Partner

8/10

Excellent

03 May 2016

rahul

Great entertainment and layout but lousy food.

The mini club and kids pool and nightly entertainment was too good. But we were disappointed with the food. Also has access to a nice sea front which has a nice small black sand beaches about 200 meters to the right. Rooms are not the most modern ones are not too great.

10/10

Exceptional

24 Feb 2016

David22

Relaxing couple vacation

The hotel had expensive meal options, aside from the ample breakfast offered, which we enjoyed in a variety of settings. Rather than the meal plan on offer within the big complex, we opted instead to go to restaurants in town. It was within a 10 minute walk, high quality, and much more reasonably priced. The hotel rooms were large and comfortable. WiFi quality was good, though it would have been better if one didn't have to go through a daily ritual of reconfirming the userid and password in a web form to unlock access (again).

Partner

8/10

Excellent

22 Feb 2016

James

Very good, but....

The room was well appointed and in very good repair. Everything functioned as it should. The bed was firm and comfortable, but not all too stable for active adults.... The beds moved. We didn't spend too much time in the room, as we were underway most of the time. The service was amazing, from the bell staff to the room service. A little known fact is the green option- you can save 20 euros off your room service bill by asking for the green option- this means they don't service your room for a day and you earn 20 euros- not a problem if you reuse towels and make your own bed... The balcony was small but cozy and screened from the freshwater pool (we were right next to it) by the vegetation. The infinity pool is a huge saltwater pool. This was unexpected and pretty unique.

Now for the not so good- It took a couple of tries to get a working water cooker (3, to be exact). The safe stopped working and I had to call the desk to get it fixed. There were two shower heads- a hand held and a \"rainfall\" head- The upper shower head was pointed the wrong way and the bath got flooded until we figured out that you have to point the stream to the back of the shower. Ice for drinks costs 2 euros. There is a dress code for some of the bars in the hotel (Slacks and a collared shirt, no sandals) so if you want to enjoy the hotel amenities at night bring appropriate clothes.

The town is close by, but small with little (aside from restaurants) nightlife. The Hotel had a full program.

10/10

Exceptional

17 Nov 2015

lpm

Outstanding resort and great value

We made a last minute decision to go somewhere warm in Nov. with nonstop access from London. Great choice! The resort was at capacity but it's so well laid out that we never waited in line due to excellent service. Gorgeous grounds. Several top restaurants--Duo and Market Grill were memorable. Spa has odd policy where they don't supply bathrobes and you can't automatically use the saunas when you book a service. Sushi restaurant had snooty service. But all else was superb!

8/10

Excellent

21 Sep 2015

Paul

the hotel is in a beautiful location with fabulous pool..

Eating in the hotel is poor value ...we had a dreadful meal in the downstairs grill restaurant...paella out of a packet I would say but the club ocean and Japanese a la carte were good.The evening meal in the buffet restaurant at 42 euro a head is undoubtedly too expensive .It would have been even more expensive if we had bought the half board option at a price of 80 euro a day....one very nice restaurant outside the hotel right on seafront also a great lunch place much better food and value than the hotel.

Family

8/10

Excellent

11 Aug 2015

simona

Negatives:
1. The day of our arrival, after quite a long trip, we got a room facing Oasis bar- a very noisy one, despite the fact that I was telling the lady at the reception that we'd like a quite room. However, when 30 min later we phoned the reception and asked to change our room, this was done without further comments. It could have ben done from the begining, though!
2. Extremely expensive evening buffet (42€/ pers, drinks-not even water- not included); no seafood and a poor variety of fish.
3. Asking for shampoo and conditioner one of the days, I got shampoo, soap and body lotion!!

10/10

Exceptional

27 Jul 2015

Oana

Spectacular!

Gran Melia Palacio de Isora is pure perfection! Everything was more then we expected to be: exquisite design, large bright room, spotless bathroom, extremely comfort huge bed. Proseco at breakfast! The staff very attentive and always smiling. Last but not least: the infinity pool! That's the place you want to spend your summer vacation...for the next 10 years!

Partner

10/10

Exceptional

09 Jul 2015

John

A jewel on the west coast of Tenerife

A two night break booked at short notice did not disappoint this hotel has everything you could want excellent standards of service beautiful surroundings top class restaurants highly recommend the evening buffet

Partner

10/10

Exceptional

25 Apr 2015

Dave

25th (Silver) Wedding Anniversary

This was our 25th wedding anniversary and we decided to \"swing for the fence\" and we scored a home run! This five star resort was everything it promised to be and more. The room w/ full ocean view was spectacular. The complementary champagne and gift chocolates were a real touch of class. We ended up getting half board and ate at three of the seven restaurants. Our favorite restaurant was \"Club Ocean\" but that may be because we met in Italy, Lol. I will wrap it up this way, we rented a car for our five day stay and once we parked it in the indoor car parking area we didn't move it again until it was time to drive back to the airport. We plan on seeing some more of the island next year when we come back for our 26th anniversary.

10/10

Exceptional

23 Mar 2015

Judith

Peaceful oasis

An oasis of peace away from the glitz of Las Americas

Partner

10/10

Exceptional

14 Oct 2014

Daniel

Amazing hotel for honeymoon

expensive hotel bat God return for the money.
Classic for honeymoon

Partner

10/10

Exceptional

29 Sep 2014

AYC01

Trip extended

We enjoyed our time so much that we decided to extend our trip by an additional week. The hotel is really wonderful, the entertainment is fun (even if it's a little cheesy), and the pool and beach are extremely relaxing. We'll be back for sure.

Partner

10/10

Exceptional

29 Sep 2014

ACEMTravels

Great second stay

Our second stay at the hotel and it was every bit as wonderful as the first. Highly recommended!

Partner

10/10

Exceptional

22 Sep 2014

elleod

Fantastic stay

I stayed with my husband for a week. Fantastic service, great food, pools were fantastic. Quite expensive though and car required.

Partner

10/10

Exceptional

21 Sep 2014

GreenWave

Lovely Vacation

The Gran Melia is excellent value for money at this time of year. The weather is perfect, and the hotel grounds are as beautiful as pictured. We highly recommend this hotel to anyone looking for a relaxing stay in Tenerife. Also, make sure to try the local restaurants outside the hotel!

Partner

10/10

Exceptional

02 Aug 2014

Tobbe

Great family resort.

Outstanding service, pleasant staff.