Name: Holiday Inn Club Vacations Williamsburg Resort
Address: 200 English Garden Way, Williamsburg, 23188, US

4/10

Poor

08 Jul 2026

Lars

This is a time share property and even if you are there having booked a hotel stay paying a full hotel price they will make it time share uncomfortable for you. Having spent a full half hour checking in, a significant amount of that time waiting for their time share staff to be available to give you your hotel keys I had finally had enough and told them how unacceptable this was and for the front desk staff to just give me the key. You'd think I had asked for the nuclear codes, but amidst a loud scoff I was finally given keys. They will also call your room and text you to get you to bite on the time share stuff during your stay.

I have stayed at many similar properties previously and without exception if you are booking a hotel room and paying hotel prices they leave you alone for the time share sales hounding. These guys do not understand that and are able to make your hotel stay quite uncomfortable. They need to start realizing the difference between people arriving for a time share pitch, probably staying for close to free, and hotel customers paying the rack rate.

Family_with_children

10/10

Exceptional

03 Jul 2026

Jonathan

My first time staying there and my family loved it already playing a visit again next summer

Family_with_children

8/10

Excellent

23 Jun 2026

Rebecca

Loved the property but it’s a time share property and we couldn’t get our keys to our room without talking to someone. We were not interested and were in a rush to check in and head out. Didn’t like the fact we had to explain ourselves to get our keys and NOT feel pressured to sit and listen to a presentation. We also didn’t know we couldn’t get fresh towels that we had to wash our own due to having laundry facilities inside our room. We really only slept there and were busy out and about, not sure why it would cost $12 to get fresh towels. Would be nice to know ahead of time.

Family

10/10

Exceptional

23 Jun 2026

Olga

Lugar muy espacioso y tranquilo para familias excelentes ubicación

Family_with_children

10/10

Exceptional

20 Jun 2026

Robert

Very nice property with plenty of amenities.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Byron

Everything was very nice

Partner

10/10

Exceptional

27 Apr 2026

Reynaldo

I would definitely stay at this property again. The rooms were impeccable. We made use of the basketball court and the pool. Plenty of food options just 5 minutes from the hotel. Yes, they will try to sell you a timeshare. But, I made my lack of interest clear as soon as I found out I had to get my key from a salesperson's office and they weren't too pushy after that. Staff was easily accessible for questions via text. 10/10.

8/10

Excellent

21 Apr 2026

India

Everything was good. Just was missing the balcony that was advertised with the room. The property explain only the two bedroom signature rooms ha e balcony not the one bedroom.

Partner

8/10

Excellent

19 Apr 2026

Sydney

The property was clean and well maintained. Shower was combined with a hot tub and was a bit slick when stepping into it. The room was spacious for our weekend trip with a full kitchen and living room. The bed was comfortable and a good temperature set for sleeping. Only complaint was I am not interested in timeshare presentation they wanted to push on me. I get they have to talk about it but no means no. This was my first time at this location and I would recommend to others!

Friends_and_family Family

4/10

Poor

17 Apr 2026

Tanya

The outside is beautiful. Rooms need updating and property offers bowling for a fee!!!! $30 for 1 hr+ cost of shoe rental, why stay on a resort when nothing is included! Playground is small!!! My kids were not amused and they are 6 & 9. They only have one small basket ball court. They were so pushy at check in wouldn’t even release our keys without trying to get us scheduled for a time share we drive over 4 hrs with 2 children on being autistic we were ready to get our key and go to the room. Overall wouldn’t go back …and not to mention they charge $11 for a clean set of towels I was told that’s why they provide tide in the unit for you to wash your own towels. Who’s doing that on a vacation!

Family_with_children

10/10

Exceptional

12 Apr 2026

Jason

Great staff, and the properly is kept.

Family_with_children

10/10

Exceptional

05 Apr 2026

Nischala

The property grounds as well as the suite were very clean and well maintained. The staff was very responsive! The onsite activities are well maintained!

Family_with_children

10/10

Exceptional

30 Mar 2026

Anisah

I absolutely loved it! The room was clean and spacious and had everything we needed

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Amy

Great beautiful, updated fully appointed room. Would def stay again. Very friendly staff as well.

Family_with_children

10/10

Exceptional

25 Mar 2026

Michael

Wonderful property. The staff was great. Thank you!

Family

6/10

Pleasant

24 Mar 2026

Brice

The rooms are out dated and seemed dusty, other than that spotless and had everything you would need. Amenities were great. We stayed in the off season and I wouldn’t recommend for that time of year (March), I can imagine it would be much more fun and lively in the summer.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Teresa

The stay was overall good. The beds are horrible. It was a short trip thank goodness. The tvs are really small. Whoever checked in above us had kids and it wasn't the best they ran around the whole day and night and it was like they were coming thru the ceiling. We just dealt with it and left at 6 am the next morning. The staff are extremely nice Kera, Britt, and Deja! Thanx again!! Everything was great if they could update the beds and tvs it would be my go to place to stay all the time.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Brandy

It was lovely me and my family enjoyed ourselves

10/10

Exceptional

19 Feb 2026

Christine

Great stay, great customer service and very clean.

8/10

Excellent

10 Feb 2026

Jessica

Everything was lovely just wish we could’ve controlled the heat ourselves

6/10

Pleasant

15 Jan 2026

Karen

Booked this resort for a quiet getaway. However, both nights were not pleasant due to very noisy neighbors on both sides. Very loud with people shouting, music blasting, kids running and the walls are so thin that I could hear conversations. Also, the TV in the living area was tiny. It was actually the same size as the bedroom TV. Totally unacceptable for the price paid.

Leisure Family

8/10

Excellent

15 Jan 2026

Toshiyuki

Fireplace was perfect for us.
But a insect was coming out during our stay.

Leisure Family

10/10

Exceptional

03 Jan 2026

Kimberly

Perfect setup for travelling with kids. The full kitchen is a godsend. Loved the heated bathrooms, the heated pool was amazing for a winter swim, and the room was spavious.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Noreen

The property location was excellent for local site seeing and was away from concentrated visitor areas.

Leisure

10/10

Exceptional

29 Dec 2025

Karen

Resort was beautiful and accommodations were amazing.

Leisure

8/10

Excellent

26 Dec 2025

Phillip

Rooms were large and clean. Property grounds well maintained. Pool and bowling were nice. They did try to pitch a timeshare, but immediately stopped when i declined, so no big deal.

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Dawn

Clean, supplies stocked, dishwasher & dryer very quiet, could have used more clean towels & or bath mats. Handicap room where shower water flooded the floor & the floor became very slick & dangerous

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Jason

This is our 3rd time staying at this location this year.

Rooms/Villas are always clean and comfortable.

The staff is absolutely amazing

Business_and_leisure Family_with_children

10/10

Exceptional

10 Dec 2025

April

The villas were clean, spacious and accomodating. All of the staff we encountered were friendly. The amenities were plentiful. It snowed during our visit and the staff worked extra hard to prioritize safety and kept all walkways clear & salted!

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Peter

Everything was excellent room size and the quality of it

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Victoria

The two bedroom has two bathrooms, a living room area, a dining room area and a kitchen area. It's like an apartment away from home. It was very clean and the staff was very friendly. I definitely enjoyed the texting feature to reach the front desk. I'm looking forward in visiting again really soon 🤗

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

katherine

The lady who brought us back to her office when checking in was very pushy. She was trying to get us to do a tour and we would get 200$. I told her no four different times. Then she proceeded to ask my husband after I just told her no multiple times. We are here to celebrate our daughter’s birthday. Not get you commission. She seemed annoyed with us because I didn’t want to do it. It made us very uncomfortable. Our bed had hair on it. So I’m assuming the bed was either not clean or someone got multiple pieces of hair on it when changing it. The floors weren’t the cleanest either. Our socks were dirty from walking around. I was pretty disappointed as I had high hopes staying here. We stayed here a few years ago and it was wonderful. Not sure if I will get be them another chance.

Family

10/10

Exceptional

22 Nov 2025

Christine

Everything was wonderful, it was clean and communication was great

Leisure Partner

10/10

Exceptional

22 Nov 2025

Ashley

Friendly staff

10/10

Exceptional

18 Nov 2025

Jacqueline

Great service

8/10

Excellent

17 Nov 2025

Claire

The set up was comfortable, clean and efficient.

Business Self

10/10

Exceptional

06 Nov 2025

Eric

The room was spotless and the staff were courteous

Leisure Family

10/10

Exceptional

25 Oct 2025

Tylishia

I was pleased with my stay at the resort. The bathroom could use better upkeeping. But overall I loved my room and it was pretty quite

Self

8/10

Excellent

25 Oct 2025

Tanya

It was like a Holiday Inn hotel room had a kitchen living area added on to it. It was clean, and we liked having a washer and dryer in our villa. The salt pool was warm and a slight to swim in.
The only downside was they were very persistent in their effort to sell their club membership. Definetly felt stalked.
What ruined it for me was the airbnb style checkout, and you have to work through the check list of gathering towels, taking out trash, loading dishwasher, etc... All in all those aren't big things, but when you are trying to pack up, wrangle kids, and hit the road by a specific time, it's stressful.

Leisure Family_with_children

4/10

Poor

24 Oct 2025

Tammy

It was old, depressing and I felt like I was in a nursing home. We were in a wheelchair accessible room when we used the shower the water ran onto the floor because of the ramp -- we had to throw multiple towels on the floor to absorb water. The heat came on based on the temperature outside and NOT based on OUR comfort so we would come back to a room that was 74 degrees instead of the 64 that we like. Could not open windows more than an inch. Staff was incredibly nice especially Ash in the bowling alley. The grandchildren enjoyed the amenities however we would not stay here again as the room was just depressing.

Leisure Family

10/10

Exceptional

15 Oct 2025

Natalie

Beautiful property with very comfortable rooms. There were plenty of activities such as mini golf and bowling. The location was extremely convenient for dining and shopping.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Maria

Beautiful place to stay

Unfortunately we came in late and left early. This place is amazing I wish we could’ve used all that it had to offer. Everything was impeccably clean, it was a one bedroom apartment with everything you could need. I wish check out was 11:00 because 10 is so early you really rush in the am.

Partner

8/10

Excellent

11 Oct 2025

Melissa

Rooms were nice and spacious. Lots of parking and staff provides excellent customer service. It's also close to the outlets

Leisure Partner

10/10

Exceptional

07 Oct 2025

Kathleen

We did not partake in the amenities. Our only complaint was the people upstairs were very loud into the night both nights that we were there!

Partner

10/10

Exceptional

07 Oct 2025

Louis

Beautiful surroundings and very clean. I look forward to a return trip.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Monika

Overall, good experience.

The staff was very friendly and helpful. The villas (aka condos) were very spacious. The pull out bed was hard as a rock, even our twin 9 year olds had a hard time sleeping on it. The bed itself was firmer, but was fine. The floors were not particularly clean. They were vacuumed but all of our socks were quite dirty just by walking around. You can tell that the stairwells and common areas are a bit worn/older. The indoor and outdoor pools were well maintained. Our boys loved the indoor pool because it was heated. They also enjoyed playing pool in the main building.
Overall, I would stay here again if we were in the area.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Peter

The room was extra big amd clean great vaule for the price

Self

10/10

Exceptional

22 Sep 2025

RoShawnda

I loved that there were activities on site. We really didn't need to leave the property unless we wanted to.

10/10

Exceptional

22 Sep 2025

Luis

Wonderful room. Very clean and the convenient. The kitchen was excellent for a family trip.

Friends_and_family Family

6/10

Pleasant

19 Sep 2025

matthew

Room was very nice for the price, shower it was not 100% clean. Woman’s hair left on the shower wall. The bed was also not the comfiest either.

Partner

10/10

Exceptional

18 Sep 2025

matt

The room and staff are amazing! Have been on four different occasions and have not had anything less than a great experience!

10/10

Exceptional

15 Sep 2025

Betty

Great Resort

Out of all the places that we've stayed at in Williamsburg, this place by far is the best! We stayed in a 1-BR and it was immaculate. The entire staff was friendly, accommodating, professional and ensured all of our needs were met. A special shout out to Kimberly, Ash and Tiara for their over-the-top hospitality.

Partner

10/10

Exceptional

09 Sep 2025

Bill

Thanks for a great stay!

Leisure Family

10/10

Exceptional

07 Sep 2025

Patricia

Will book again !

Leisure Family

10/10

Exceptional

07 Sep 2025

Tiana

I loved the property! Had everything you needed on the resort

Leisure Partner

10/10

Exceptional

07 Sep 2025

Verified traveler

The property is super clean, the staff members are very friendly and helpful and the amenities on site are excellent.

Business_and_leisure Family

10/10

Exceptional

24 Aug 2025

Kari

Very family friendly. Very close to anything you need without being overcrowded. Staff were great. Extremely clean place to stay.

Leisure Family

10/10

Exceptional

20 Aug 2025

Chance

Ashton at the club house did a great job taking care of us and was busy but took time to make sure everyone was satisfied.

Leisure Family

10/10

Exceptional

10 Aug 2025

Julie

The villa itself was great but the room wasnt as clean as I expect it to be. The amenities were good, the parking was east however the pool behind registration was growing what appeared to be black mold in the 2.5 ft end and it was gross. We found this to be unacceptable especially since we watched as a staff member checked the ph and totally ignored the overwhelming growth on the pool steps, sidewalls and under the edges.

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Jeff

Place was really nice we enjoyed it very much

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Vernon

We really enjoyed the comfort of our room.
We enjoyed the activities on site and the staff was extremely helpful and nice. We will be returning in year 2026!

Leisure Partner

10/10

Exceptional

28 Jul 2025

Stacey

Beautiful rooms!! Excellent customer service!!

Leisure Family

10/10

Exceptional

28 Jul 2025

Kia

Very well put together was very impressed with all they had me and my family will definitely be back.

Family

10/10

Exceptional

27 Jul 2025

Krista

Wonderful Stay and even better customer service!

We so appreciated the gentleman who worked in the Town Square who gave us a complimentary game of bowling due to it not working!

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Nicole

The property is very family-friendly and perfect for longer stays, but the initial cleanliness of our Signature 2-bedroom, 2-bathroom villa was disappointing. There were crumbs under furniture, dust on fixtures and ceiling fans, and jacuzzi jets that needed cleaning. It seemed like the room may have been vacant for a while.

When I reported this to the front desk, they were very receptive and eager to address the issues, which I appreciated. Overall, we enjoyed our stay, but attention to cleaning detail should be a higher priority for a luxury-style villa.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Michael

Receptionist were great. The was clean & spacious.

Partner

2/10

Poor

20 Jul 2025

Timothy

Avoid at all cost!!!!

Don’t bother stay at the Holiday Inn Express nearby. Do not eat at the deli, the food is disgusting, the girl was on her phone easily stressed out, rude to other guests. Their sales gimmick for the time share is a joke. Avoid this place at all cost.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Deborah

Loved this property. Great for families.

8/10

Excellent

19 Jul 2025

Verified traveler

Not so good second time around

We had a signature room during our last stay and enjoyed it so much we rebooked it. Unfortunately the room wasn’t cleaned. There were water stains around the faucets and the toilets had rings. There was dust on the surfaces. At the premium price, we would hope for clean bathrooms to be a minimum requirement.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

James

READ THE FINE PRINT

Everything I thought I was gonna get to do there, I didnt- except the pool...but nothing else... everything closes at 7pm when we are still out seeing the sights...and you had to pay separate for everything that was assumed to be free( bowling, putt putt, ECT )

Friends_and_family Family

8/10

Excellent

15 Jul 2025

Cassie

Having a one bedroom suite with separate living area and kitchen were convenient. Having a washer and dryer was very convenient. The property is pretty and well maintained. But don’t expect to come back to the property in the evening to bowl or play mini golf because they close early evening,

Leisure Family

10/10

Exceptional

06 Jul 2025

Leslie

Excellent stay!

10/10

Exceptional

01 Jul 2025

Karen

Great family place!

Great accommodations, service and amenities.

Friends_and_family Family

8/10

Excellent

28 Jun 2025

craig

We were given a handicap room- we told then we were not happy with that and we were just blown off saying it was the last available room at the time and no attempt made to satisfy us.

Partner

10/10

Exceptional

23 Jun 2025

Lenora

I need a book to write about this place but in short form it is top of the line! I promise you getting all your money worth. I got married at the beach so we stayed here and when they heard about that it was royalty treatment the entire Time. We definitely coming back.

Leisure Partner

8/10

Excellent

22 Jun 2025

Helene

Property very nice, rooms are very spacious, amenities very nice. Rooms are in good
Condition and clean.

10/10

Exceptional

21 Jun 2025

Rosa

Great location for frequent trips to Busch Gardens and Water Country, and the onsite amenities are fantastic and enough to keep you at the resort if that’s your preference. I loved having multiple rooms, bathrooms, and a full kitchen. It truly felt like a home away from home and made it an easy trip with kids.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Tanya

Friendly staff, convenient location, clean & spacious unit with comfortable beds. Unit was a little dark and living room furniture could have been more comfy.

Leisure Family

6/10

Pleasant

20 Jun 2025

Jonathan

Friendly staff but long check-in process. They’ll spend several minutes trying to convince you to go through one of their time share sales pitches. If you can survive all that, it’s a nice place to stay.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Melissa

Huge rooms and very clean

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

JAMES

My family vacations visit so beauti

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Chelsey

Beautiful, clean, quiet, simply perfect. Will definitely be bsck again soon!

Leisure Partner

10/10

Exceptional

09 Jun 2025

James

Perfect peaceful retreat with unique amenities and idyllic charm throughout.

Leisure Family

8/10

Excellent

07 Jun 2025

Robert

Was disappointed that a \"Resort\" didn't have maid service and I feel it is improper to advertise a Cafe and Bar when

2/10

Poor

01 Jun 2025

Franklin

The first night was good. I even gave them a 10 rating when they text and asked how we were liking our stay. Then the next 2 nights were horrible! People occupied room above us and sounded like heard of cattle until past 11pm both nights. Complained about it and they just offered to switch my room instead of sending someone to the room above and asking them to have some respect for people below them!

Partner

10/10

Exceptional

28 May 2025

Derick

Great stay

Leisure Family_with_children

10/10

Exceptional

26 May 2025

Christine

Comfortable and peaceful

Leisure Family

4/10

Poor

26 May 2025

Antoine

Extremely dusty bedrooms, around and behind the bed head, these areas looked like they were never ever cleaned or dusted. Food and candy wrapping around the bed frame and head as well. Don’t assume that it’s clean, it was not. We normally wipe down surfaces and bed heads during our stay because of allergies but this was the worse ever. Not ever going back.

10/10

Exceptional

25 May 2025

Juanterria

It felt like home.

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Gregory

I liked most everything about the property. Only complaint was that the TV kept spacing out on some of my channels. Everything else was just great.

Leisure Self

10/10

Exceptional

29 Apr 2025

Austin

Beautiful property with plenty of amenities. Staff were polite, helpful and very responsive. Excellent stay.

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Diana

This was a nice place for a quick extended weekend in Williamsburg. It was in a nice central location with many options for dining and shopping nearby.

Leisure Family

10/10

Exceptional

27 Apr 2025

Byron

Great time

Very enjoyable and relaxing weekend. Will do it at

Partner

10/10

Exceptional

26 Apr 2025

Kristin

I have stayed at this property numerous times over the last year and im never disappointed.

Business Family_with_children

10/10

Exceptional

24 Apr 2025

Barbara

I liked everything about the property! It was wonderful. Everything was just great.

Leisure Family_with_children

10/10

Exceptional

24 Apr 2025

Rebecca

Great room - clean and very convenient. Beautiful property with lots to do and convenient to Colonial Wiliamsburg and Busch Gardens.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2025

Kristen

Loved the amenities but wished they had later hours.

Leisure Family

8/10

Excellent

18 Apr 2025

Harry

The way the temperature is controlled.

Leisure Family

10/10

Exceptional

17 Apr 2025

Adam

Place is great just wish I knew bowling alley and arcade closed at 7pm

Leisure Family

10/10

Exceptional

17 Apr 2025

Diana

We had a wonderful stay here! As a family of 4 we loved the space of the apt and everything the resort had to offer. We booked a one-bedroom and the kids used the pull-out. Still plenty of room to walk around with the bed open. Large kitchen and loved having a washer and dryer. The kids loved the indoor pool since it was April, and it was still chilly outside. Very clean room....very well kept grounds. 10/10

Leisure Family_with_children