Name: Howard Johnson by Wyndham Williamsburg
Address: 6483 Richmond Road, Williamsburg, 23188, US

2/10

Poor

04 Aug 2026

edgardo

Chance room 3 times!! Horrible

2/10

Poor

04 Aug 2026

Keri

No hot water. Had to switch rooms twice. Hot tub was old and dirty in room.

4/10

Poor

03 Aug 2026

David

Technically they had a pool, free parking, and \"breakfast,\" and a mini refrigerator with freezer, and a microwave. We wanted these things.

However, it was dirty, grimy, and smelled like cigarette smoke and POT and poo in the hallway right near our non-smoking room. The breakfast was a bad joke: granola bars, gold fish crackers, dry mini muffins and a strange-looking, orange-brown \"orange juice\" placed by the front desk. The original kitchen was closed off, apparently permanently.

The work-out room: equipment wobbled badly and the room smelled. Why? Because somebody left a tray of gravy and grease on the floor, and the garbage can had chicken bones and meat in it. For days.

The pool was OK but the water was murky, and strangely there were NO LIGHTS at night, so we swam in near dark INDOORS. During evening swim hours. Unsafe.

Nobody in my family wanted to touch our room's sofa because it had weird stains on it. The room had no chairs unlike the picture, so we had to eat on the bed. Other than that, the room was decent and you can tell they tried to upgrade it.

For the price it's not worth it! WE have stayed at much better places for less money.

GROSS place.

2/10

Poor

03 Aug 2026

dion

No

10/10

Exceptional

03 Aug 2026

Carla

The room was dirty and there was a major water leak somewhere near the window and air condition unit.

Family_with_children

4/10

Poor

02 Aug 2026

Stephanie

If you are looking for a place to rest your head and just sleep, this is the place for you. Half of the equipment was broke - from gym equipment, phone system (none of the phones work including the emergency phone in the gym) to the ice machines. Water pressure was poor. One ice machine worked on level one, I checked all the other levels looking for ice and all of them were broken. The “continental breakfast” consisted of muffins, outdated granola bars, sketchy orange juice and apples. The check in service was more interested in vaping than being helpful. He Gave no information on the place other than the room number.
2/10 would not recommend.

10/10

Exceptional

02 Aug 2026

Laren

The stay was easily accessible, staff was friendly, and check in/out effortless..

8/10

Excellent

31 Jul 2026

Kristie

Room was clean. Air conditioning worked. I didn't use made service.

2/10

Poor

31 Jul 2026

Debra

Dont go there….absolutely awful

2/10

Poor

30 Jul 2026

Gianna

Gross and scary. had to relocate

8/10

Excellent

30 Jul 2026

James

breakfast wasn't good

2/10

Poor

28 Jul 2026

Taaha

This hotel needs to be demolished immediately . We had two rooms , one had NO hot water. They had to use our room to shower in Luke warm water. Cigarette burns all over bathroom and pillows. Place smelled terrible. No breakfast besides gold fish and muffins.

8/10

Excellent

26 Jul 2026

Bonnie

The A/C was making weird noises all night

4/10

Poor

25 Jul 2026

Randy

Food on floor. A/c broken. Coffee undrinkable. Beds hard as a rock, woke up with numb arms as a side sleeper. Gym equipment broken. Pool area dark with broken lights otherwise great!

2/10

Poor

25 Jul 2026

Kristen

We needed somewhere to stay overnight and I thought this would be a good budget option. I didn’t have high standards but definitely thought it would be better than a random motel on the side of the road. However, that’s exactly what it was. The pool was gross. Pool deck was terribly kept. The pictures of literally everything look like they were AI generated compared to what it actually was. Everything was so incredibly run down. I cared about cleanliness but if nothing is maintained then I know it isn’t clean and clearly nothing was maintained. The cherry on top was the free “breakfast.” The breakfast room was not open, instead they had bins of goldfish crackers, granola bars, and muffins in the lobby with iced coffee with milk and sugar already in it. It was honestly horrendous. Also, walking into the bathroom was impossible. The second you get the door open the toilet is at your feet. You have to maneuver yourself around to get the door closed. Just completely awful. Lady that checked us in was nice and friendly. Everyone else was super unfriendly. Holding a bunch of stuff to get into the back of the hotel, I tried to open the door with my key card in the rain and a staff member just watched me struggle until I figured it out even though she was standing inside the door. She also just saw me walk past her to go to my car so she knows I was staying there. Just literally they do the absolute bare minimum there. No thank you. Trashy people all over the area too. Horrible

6/10

Pleasant

23 Jul 2026

Robert

The staff was okay, I don't think they understood English much but its okay wasn't a problem. Our room was nice and clean. Breakfast wasn't available like it said it would be for both mornings of our stay. Pool was okay we didnt get in it smelled alot like chlorine but had stuff on top of the pool. Hallways had an odd smell but it comes and goes not surprised due to people smoking outside and leaving the door open. It was our first time staying here. We wouldn't stay again. Theirs just a few things that need improvement and it would be a great stay. Their gym area needs an extreme improvement, machines were broken so I couldn't use the gym.

10/10

Exceptional

23 Jul 2026

John

The room was clean and the staff was friendly and responsive.

8/10

Excellent

22 Jul 2026

David

Clean room

4/10

Poor

21 Jul 2026

Bernard

The woman at the front desk was very rude. She was looking at cell phone and I had to say excuse me to get her to look up. The key card did not work after twice replacing them. I had to have card reset 6 times during 3 day stay. Room was clean and large, but i went in bathroom the first night and saw 2 large cockroaches on counter
Poor water pressure in toilet. Had to flush 3 times to clear waste. The tub had jets that did not work.
The fitness room had weight machines that did not work. The indoor pool was clean but only had 4 plastic chairs for guest. No AC in elevator or hall. Ice machine on my floor did not work
The breakfast was apples, orange drink, and granola bars.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Aseel

Very good experience. Will definitely return.

Family

10/10

Exceptional

20 Jul 2026

Betty

Everything was great. I had a great time being there, everyone was so nice.

4/10

Poor

20 Jul 2026

Whitney

The staff was friendly. It's an older place but not unkempt. There was no breakfast, thou it was advertised as having one included.

Family_with_children

6/10

Pleasant

19 Jul 2026

Natalie

The staff was courteous. This seems to be an older property, the stay was modestly comfortable. The air conditioner was very noisy. The one ice machine was broken with upper 90 degree weather daily.

Family_with_children

2/10

Poor

19 Jul 2026

Brittany

The room was not clean. The staff was rude and horrible. There is no hot tub in the entire building. The pool was nasty and the surrounding area was hot and filthy with peoples hair and mold. My first stay was Sunday and I sat my trash out and it didn’t get taken until two days later. I say towels out the next morning that was dirty and used and they didn’t get taken until Wednesday morning

Business Self

4/10

Poor

19 Jul 2026

David B

The hot tub was broke.... The telephone was broke... The Main Lobby had no air conditioning... There was no breakfast to mention... However, the room was clean and the linen was clean. Will not visit this hotel again.

Partner

4/10

Poor

18 Jul 2026

Riley

Smelled like smoke and marijuana on the non smoking floors and in the rooms. Noisy. Would not recommend.

Family

2/10

Poor

18 Jul 2026

Christina

I booked 2 rooms for 2 nights at this hotel. Expedia said there was breakfast included. They even showed a picture of breakfast. The picture was a lie. Their breakfast was muffins and capri sun. 1 room did not have hot water. 1 rooms air conditioner was not working. Nasty black stain on chair in room. Staff were not helpful. Stay at a different hotel.

Family_with_children

4/10

Poor

18 Jul 2026

Kathryn

Our room has a huge tub in it, right beside the bed. No plug and you have to pay an extra hundred dollars to use it. There are phones in the room. But none of them work to call downstairs to ask about the tub. Also, there is no cold water. The water ranges from steaming, hot to boiling, unbearably hot. Means that you will take very very short showers if at all. Breakfast is a choice of goldfish or granola bar and apple, and a cup of coffee. Staff are extremely unhelpful. The property is very dated and old looking and musty smelling with stains on the mirrors and just unclean feeling. No bedbugs as far as I could see. The ac worked and we slept okay in the bed.

Partner

8/10

Excellent

18 Jul 2026

Jeanine

It was fine.

Friends

10/10

Exceptional

18 Jul 2026

Christopher

Room was clean

Self

10/10

Exceptional

16 Jul 2026

Jeffery

Clean rooms and courteous staff.

2/10

Poor

14 Jul 2026

Issa

I was at this hotel a long time ago. The pool wasn't working, but the breakfast was good. Come back thinking that over the years, different series. But to my surprise, NO. Breakfast seems like leftovers. The horrible pool, it looks abandoned. The only good thing is the location.os

6/10

Pleasant

14 Jul 2026

Dallas

had so much fun here

Family_with_children

2/10

Poor

14 Jul 2026

Rebecca

We booked a non-smoking room, the entire floor also had non-smoking signs on every door. The ENTIRE floor reeked of cigarettes and our room was no exception. The outlets were dangerously unstable. The sprinkler system was just an hole in the wall with no hardware in sight. The sink in the bathroom leaked when turned on. The overall upkeep of the facility was lacking. The staff were decent but not the friendliest. I won’t be booking with this hotel in the future.

Family

2/10

Poor

14 Jul 2026

Jonathan

Tip worse hotel experiences ever. The air was stale and smelled like the back of a Chinese food restaurant and old grease traps. The floor/carpet was sticky and squishy all at the same time. My room had multiple large identifiable brown/red stains. The luggage cart physically fell apart in my hand. Never again! They would not refund me for my stay. I had to do a U turn and get my family out of there for their own safety. The environment was a guarantee for an allergy and asthma attacks for my kids. Just…. Ewwww!

Friends_and_family Family

8/10

Excellent

13 Jul 2026

konrad

Ok place to stay

Family_with_children

2/10

Poor

13 Jul 2026

Marvin

This stay was horrible. Got booked to a smoking room, and my family is allergic to smoke. New room had horrible smell, broken shower handle, and broken hair dryer. All ice machines were broken accept on the 1st, floor. The pool was cloudy, and milky, so not safe to swim in. The staff was “nice”, but could not offer any help, or explanations for unacceptable conditions. I expect to be compensated for booking this trip and received these horrid conditions

Friends_and_family Family

2/10

Poor

13 Jul 2026

Raychelle

The place did not look like the photos. I felt like I was catfish. I was very disappointed. I’m never the type to talk bad on any hotels but this one was really bad. I seen spiders. The tub was dirty with hair. I do not recommend but you get what you pay for.

Partner

4/10

Poor

12 Jul 2026

Summer

Hotel needs to be better maintained. Beds were absolutely terrible but the pool was fine. Bathrooms were suspect looking definitely wouldn’t use the tub portion. Floor under ac stayed soaked the entire trip.

Family_with_children

8/10

Excellent

12 Jul 2026

Tara

Mak we sure you have water. Ask where the water they told me to get it from bathroom sink

Friends_and_family Family

2/10

Poor

12 Jul 2026

Taliba

The room smells musty and moldy chairs and sofas in the rooms are filthy and stained including the mattress carpets need to be cleaned. The light breakfast is non existent it is literally coffee and cookies. The bathroom tub and toilet seats are nasty but what really pissed me off was there was a roach in the bathroom. And just to be clear I was traveling with my family so we had multiple rooms and the complaints were similar.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Carrie

There were police at the property and around it several times . There was a truck with 6-8 garbage bags in front of it in the parking lot throughout our stay and broken glass in the parking lot . I went to every ice machine on 6 floors - NO ice . No working vending either . Rips and burn holes in the bedding roaches in the hallway and bathroom , no water pressure , timer for the jets to tub in my room was around the corner in the bathroom . What looked like blood on the lamp shade on the table , mini fridge barely kept stuff cold ... Not worth what I paid . Won't be visiting again . Would not recommend .

Friends

6/10

Pleasant

11 Jul 2026

Mikayla

One of the AC units in one room didn’t work and the jacuzzi tub in the other room didn’t work. Everything was nice though the breakfast wasn’t really breakfast. A few mini muffins and some orange juice :/

Friends_and_family Family

2/10

Poor

11 Jul 2026

John

Air conditioner didn't work

Family

10/10

Exceptional

11 Jul 2026

Maristeve

Very helpful & pleasant staff. It would be helpful to allow Hilton members to check in a little before 4 to> accommodate business needs. Thanks!

2/10

Poor

11 Jul 2026

Kor-Neisha

The hotel was very dirty nothing was clean, we ended are trip early and left the next morning.

8/10

Excellent

10 Jul 2026

Maureen

The rooms were very nice for the price and clean. The shower and tub were a nice comfortable size, bigger than most other hotels we've stayed at with good pressure and temperature. The font desk workers were very nice and helpful. Breakfast was just grab and go muffins and granola bars but they were pretty decent. My only real complaint was a SAFETY issue. The indoor pool room had a door that led directly outside to the parking lot and does not lock or even close fully! This door can easily access the interior of the hotel as the door into the lobby from the pool is also not locked! I did mention this to one employee and he did not seem concerned. I did not get a chance to mention it to the manager who I think would've been more receptive. This should be of concern to both guests and corporate.

Family_with_children

4/10

Poor

10 Jul 2026

Cathy

Staff was helpful
Took an old Wyndham hotel and painted it in Howard Johnson colors
Needs a complete update
Would not recommend

Business

8/10

Excellent

09 Jul 2026

Kevin

Check in was 4pm. Other than that it fit our needs nicely. Soaking tub was helpful after a day of coasters. Shower pressure was middle level. Wawa across the street.

Family

2/10

Poor

09 Jul 2026

Regina

The staff in general were unmotivated and basically did the bare minimum to assist with customer service questions and/or issues. Faucets, shower heads were either leaking or hanging loose and not secured to sinks or the shower wall. Dead bolt locks had screws missing and the whole dead bolt was loose and offered no extra security to the room. Stained sheets on bed and pillow cases and the smell of the sheets and pillow cases smelled of cigarettes and weed. Furniture in the room was soiled and worn out. We felt unclean staying in the room and maintenance staff could not be found anywhere. Room cleaners were present in the morning but their room cleaning procedures needs some serious improvements to say the least. We would never consider staying at that hotel ever again.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Rosann

The staff was quite nice considering there were a few issues that I was not at all happy with the breakfast for starters the fact that the soda machine didn’t work as well as being able to get adequate parking. I had to park in McDonald’s parking lot. Breakfast was some sandwich bag with cookies two types of juice and some other pastries that were on the counter of the check-in desk coffee was watered down. The pool didn’t seem to have enough chlorine looked a bit murky. The water pressure was not that strong. The bed however was quite comfortable. The staff was helpful in this sense that they politely told me why the things they were not working, was not working with a smile. They asked all questions following with an apology. This hotel is supposed to be a representation of Wyndham that’s who manages it. I’m shocked the price was great so although all those other things was not available, I only needed a place to sleep so I excuse what I didn’t like. What I normally would require if having to stay elsewhere as the same goes, you get what you pay for

Friends_and_family Family

8/10

Excellent

08 Jul 2026

carolyn

Good value. Breakfast was minimal. No extra pillows were avaliable.

Partner

4/10

Poor

08 Jul 2026

Allen

Two considerations for our choice was the pool and the breakfast offered. The pool was closed during our stay. A nice breakfast buffet was shown on the site, but it, too, was closed during our stay leaving only packaged snack bars and coffee available. Fortunately there was a McDonalds just across the parking lot.

Family

8/10

Excellent

07 Jul 2026

siddhartha

not well maintained and looks/feels old

8/10

Excellent

07 Jul 2026

Esteban

Friendly and helpful staff. Breakfast to go could have been better, it was muffin and apple, goldfish crackers, granola bar, orange juic, apple juice and coffee. Has a nice pool and good ac in the room. The water in the shower got way to hot on cold so I did get a little burned. Overall it was a very good stay.

Partner

8/10

Excellent

07 Jul 2026

Adrian

Overall a good clean budget hotel. The outside may look rough but the rooms very clean and modern

Self

4/10

Poor

06 Jul 2026

Kathleen

The air conditioning was terrible, area smelled of smoke, no ice machines. Breakfast was packaged snacks.

Family

4/10

Poor

06 Jul 2026

david

When we first walked into the hotel to check in, we heard people at the front desk complaining about how their tv didn’t work, and how their air conditioning sounded like a train. Luckily, when we got to our room it wasn’t dirty overall, whereas most of the rest of the public areas (like the lobby) were very dilapidated. There was a decent sized crack in the door near the hinges where you could partially see into the room. Our air conditioning was loud as well and multiple buttons on the tv didn’t work, like the button to change the channel. However the beds were surprisingly clean besides one yellow stain on the edge of the bed. Almost every time we went out into our hallway during the stay, though, there was a lingering smell of marijauna and one time when we used the elevator there were what appeared to be pills scattered across the floor. At a later time when we went to ask for more towels the same people from earlier were complaining that they switched rooms multiple times and the room key that they had wouldn’t even unlock the door of their current one. Also, the “included breakfast” was bags of goldfish and a few pre-packaged muffins, which felt like it was only there so that the hotel could list that it had breakfast included.

2/10

Poor

06 Jul 2026

Florine

Will never stay here again. First thing the toilet was backing up, the tub was dirty. Air conditioner was screaming all night, there was no cold water in the shower, but was boiling hot, I was scared to shower. The furniture was dirty. Breakfast was a joke it was strongly concentrated juice that should have been watered down. Muffins and coffee machine. The hallway smell like mole.The ice machine looked disgusting and mold all over it…

8/10

Excellent

05 Jul 2026

Patrice

Though we had some problems with our room ( the television nor phone worked). The staff was very helpful and prompt to get the television to work. I loved the hot tub in the room. Even with the minor inconvenience I truly enjoyed my stay there.

Partner

4/10

Poor

05 Jul 2026

Angela

This was one of the worst places I've ever stayed at. First room we were put into didn't have a fridge or microwave. They moved us to a different room where there was a fridge and microwave but the ac barely worked. There were other people there complaining about their rooms. A lot of people were complaining about roaches. I personally did not see any but I don't doubt they were there. Would have switched to a different hotel if there was another one that had vacancies. Awful experience. Will not be returning

Friends_and_family Family

8/10

Excellent

04 Jul 2026

David

Clean room

Self

6/10

Pleasant

04 Jul 2026

Laura

The staff was very helpful, attentive, and nice. Also, the hotel was okay but there was no mini fridge or microwave in our room. Overall it was okay.

Family_with_children

2/10

Poor

03 Jul 2026

judith

Will not stay there again. I left after i checked in

Self

2/10

Poor

02 Jul 2026

Leonardo

Hotel need much better maintenance. Dirty and ac too much noise at night

Partner

10/10

Exceptional

01 Jul 2026

Heather

Amazing staff

Partner

10/10

Exceptional

29 Jun 2026

Mary

Spacious room with microwave and fridge.

Self

8/10

Excellent

29 Jun 2026

Karen

Houston was incredible! He came to our room when the TV didn't work and changed out the cable box, outlet, plugs, etc. He really went the extra mile to make sure we could watch the soccer game! Front desk girl was super sweet at check in.

Bathroom was dirty and in need of repairs. Hair in tub, base of toilet never cleaned, back door handle was off, inside of toilet looked it hadn't been cleaned in months.
The beds were made nice and sheets seemed cleaned.

The location was great! Good restaurants right there.

Outside of building looked very sketch. My daughter didn't want to go in, but I told her we would check out the inside before we canceled. Pool was crowded and super humid. Inside pool. Looks like maybe outside pool had been filled in with rocks years earlier. Once we got in, it looked much better.

We stayed the night and had a great time. Breakfast . . . not really breakfast. More like a morning snack. Mini muffins, apples, Goldfish, fruit cups . . . juice. It was ok though. We had already read reviews, so we knew what to expect.

All in all . . . . it was worth the money I think. Very nice staff$!!!! Total was $125.

Family

6/10

Pleasant

29 Jun 2026

José

Smell wasn't good

6/10

Pleasant

29 Jun 2026

Deressa

The manager was very helpful in getting our rooms changed from the 1st floor, which I greatly appreciate. The rooms and bathroom were clean didn't have any off putting odor. You only get one small, tiny shower gel and a bar of soap, so I'd recommend you bring your own shower products. I forgot mine. Bonus though, the hotel is right next to Harris Teeter. I didn't understand why only some rooms had a refrigerator and microwave. Our 2nd room had a refrigerator, so we put our items in there. The main downside I have to this property is that the beds are not very comfortable. Felt hard as a rock!! Luckily we were only staying the night but bed was a disappointment.

Family_with_children

2/10

Poor

28 Jun 2026

Casey

DO. NOT. STAY. HERE.

non smoking room, however the smell would come through the vents. There was a beer bottle in the room left from the last guest. Beds were uncomfortable. Everything was outdated. Key card kept demagnetizing. When I went to the desk about it. They told me to take off my smart watch. Come on. Never again.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Crystal

The lobby had trash overflowing on the floor by the door as soon as you walked in. The outside of the hotel was not maintained. Bushes overgrown and the outside looked as it hadn't been cleaned or kept up in years. Water damage on the wall behind the receptionist in the lobby. Then they said they didn't serve breakfast in the breakfast bar and that only a light breakfast of muffins and juice would be served in the lobby in the morning. Not enough parking spots so they were having guests park in adjacent parking lots of businesses with the potential to be towed. Guests were coming down saying things were broken or carpet was stained and they wanted it noted so they wouldn't get charged for it. Absolutely don't recommend.

Partner

2/10

Poor

28 Jun 2026

Keisha

Dear Hotel Management,

I am writing to express my disappointment with the condition of our stay and to request a partial refund.

During our stay, I observed what appeared to be mold in Room 402, as well as mold on the fourth-floor ceiling near the elevator. In addition, the rooms are noticeably outdated and in need of renovation.

The bathroom in Room 416 was also unacceptable. The toilet had numerous brown stains that could not be removed even with cleaner, which raised concerns about the cleanliness and overall maintenance of the room.

Given these issues, I do not believe the accommodations met the standard that guests should reasonably expect. I respectfully request a 50% refund for our stay as compensation for the condition of the property and the inconvenience experienced.

I appreciate your prompt attention to this matter and look forward to your response.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Valeri

The room was clean is the only thing positive I can say. I would have given it a 1 star otherwise.
We were supposed to have a refrigerator-none.
The property out front was not well maintained, the trash can was overflowing, the smokers were hanging out right by the entrance so it smelled of cigarettes and butts were everywhere. The door to the pool remained propped open which was a safety concern for me. We actually entered through there and no key was required at any point. And the pool was not in good shape. The pool area was extremely hot and a very, very strong smell of chlorine- maybe that’s why the doors were propped open.
I arrived around 2:30 aware of check in at 4:00 and was abruptly told 4:00 is check in time. Certainly could be cordial about it. Of course when 4:00 rolled around we went to check in and we had to wait in a line in a very hot lobby to check in.
Then on check out day we went out to breakfast, came back at 10:30 to get our things, the key wouldn’t work. I had to get it reactivated. Check out time is 11:00 but I guess they deactivate keys early.
Overall not a good experience- it was cheaper than other hotels so you get what you pay for. Thank goodness we stayed only a night.

Family

8/10

Excellent

28 Jun 2026

David

Clean room

Self

6/10

Pleasant

27 Jun 2026

Henry

Did not like the fact that room had not been cleaned when we opened the door it was a mess had to change rooms

Family_with_children

8/10

Excellent

27 Jun 2026

Tony

Very nice place to stay for the great price!

Family_with_children

2/10

Poor

27 Jun 2026

Joanna

The bed sheets were dirty the air-conditioning was so loud. There was no ice in the ice machines and the breakfast was just granola bars and cookies. The staff were okay but when we asked about the air-conditioning no one replied to us. We will not stay here again unfortunately.

Family_with_children

4/10

Poor

27 Jun 2026

Ronald

Checked in reception got room and when I opened door there was someone sleeping in bed.went to reception and he gave another room when we opened door the room wasn’t made up. Finally got a room. Very stressful for my wife who is handicapped and going back and forth with her walker and me carrying suitcases.

Partner

2/10

Poor

27 Jun 2026

Kate

The bed was okay. But the rest was terrible. The front desk lady was rude. The cleaning person was nonchalant. They said there was breakfast. It was closed at 9 am. The bathtub had jets but didnt work. The shower had no water pressure. I am sure there was mold in the room. I could barely breathe. It was cheap and that's about it.

6/10

Pleasant

26 Jun 2026

Danielle

we arrived during a storm, we came down from New Jersey. When I checked in, the staff was very nice. I can hear the roof leaking from multiple locations. The downstairs vending machine did not work and I was pretty desperate for a bottle of water and it sucked having to go to wawa in the rain. When we first entered our room, our first impression was a burst of excitement when we saw how big the bed was and seeing the hot tub in our room. after doing some deeper inspection, the room was kind of gross. There was an armchair near the window that was covered in stains. I didn't even put my dirty clothes on it. our room phone did not work.Two of the drawer handles were hanging off the dresser, the table had a stain and the chair that went with the table felt like it wouldn't even hold my 150 pounds. The bed was clean and smelled clean. The hot tub was clean and worked (after we figured out how to turn the jets on from a switch in the bathroom, away from the hot tub lol). The carpet.. was clean to the touch but didn't look great. It seemed as if it was pulled away from the baseboards around the whole perimeter of the room. There was like an inch of space from the carpet to all of the baseboards. And that inch of space was pretty gnarly. also, although we had a no smoking room, it did smell like cigarette in there. I have asthma so I always get non-smoking rooms. Oh yeah, and I should mention there was a German cockroach in the shower. at least that's what Google image search said

Partner

4/10

Poor

26 Jun 2026

Vicki

Upon arrival at 4:00 P.M., the hotel had no electricity. Not their fault but there was no one at the desk or anywhere near it. I went outside to find a man in a sleeveless tee shirt to ask if there was anyone who worked there. It was him.
We got into the hotel at 10:00, no word of any kind of compensation. Free breakfast was a coffee machine that didn't work right, a few small muffins, granola bars and goldfish bags. There was no ice on floors 2 and 3 for 5 days. We had adjoining rooms with my daughter, she arrived to find unmade beds. There was no one to make up the beds so the manager gave her a king size fitted sheet which we put on the best we could. She then shared that bed with her 12 year old because the other bed was not made. I would say the cleaning staff does a good job.

Family_with_children

6/10

Pleasant

25 Jun 2026

Kim

Howard Johnson hotel. It’s was cheap and needs some new paint but that just cosmetic. Our room was clean and comfortable. I asked for a microwave and we got one. Had hot water and a fridge. Ac worked with no issues. It’s in a safe area and my kids loves the indoor pool.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

James

The beds are comfy and the rooms clean the breakfast was muffins and coffee and juice

Family

4/10

Poor

23 Jun 2026

Lakecia

Need major updates! No working phones in any of the rooms. Sink took 1 min 12 sec to drain. Damaged furniture. A/C extremely noisy. Breakfast was dark orange juice, granola bars and bagels in zip loc bags.

Family

10/10

Exceptional

23 Jun 2026

Phyllis

Good stay

Family

6/10

Pleasant

23 Jun 2026

Virginia

Staff is nice. You can tell they are trying to update an older hotel.

Partner

6/10

Pleasant

22 Jun 2026

Virginia

The staff is friendly. You can tell they have put in work trying to update an older hotel.

Partner

8/10

Excellent

22 Jun 2026

David

Staff

Self

4/10

Poor

22 Jun 2026

Patrick

We are a family of 7 and got conjoined rooms. One of the showers had hot water, the other did not. Both AC units circulated air but did not cool the rooms at all. Rooms were definitely cleaned to the absolute bare minimum of stuff picked up off the floor but incredibly dusty, mold in the bathrooms, sheets stained on 3/4 beds, smelled like a dingy homeless shelter and refrigerators kept out beverages just below room temperature. Pool was cloudy with tons of hair floating. Cat and dog food outside the entrance of one of the doors. Would not recommend unless you are on a tight budget

Friends_and_family Family

2/10

Poor

21 Jun 2026

Latwana

Don't Book there!! I was given a smoking room for myself and my child after booking a non-smoking room. My room had a mold and smoke odor. Others that were not of my culture were on a different floor which was very clean and smelled clean. There was no power for 8 hours. I would never go there again and the clerk was very rude and nasty to me after telling him I needed a non-smoking room, he told me there were no more rooms available.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Trayshawn

It was cool

Family_with_children

6/10

Pleasant

21 Jun 2026

felicia

I originally planned a 3-day stay, but I decided to leave a day early because I was not satisfied with my room. While the room was clean, it had a noticeable smoky odor. The bed was very firm, which caused my back to hurt, and the water pressure was weak. Additionally, the water never got very hot.

The continental breakfast was disappointing. Some items were served in buckets, and the orange juice appeared unusually dark in color.

On a positive note, the staff was very friendly, professional, and provided excellent customer service. I also appreciated that when I requested to leave a day early, I was given a refund without any issues. Another concern was that none of the room telephones appeared to be working.

Although the customer service was outstanding, the room conditions and amenities did not meet my expectations.

Friends

4/10

Poor

20 Jun 2026

Michelle

The hotel was dirty. Entrance was not locked. Dog food laying on the floor by the ice machine. Complimentary breakfast wasn’t really much.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Ryan

I checked out today, Saturday, after a four-day stay in room 619 (Tuesday to Saturday).

During our stay, my son was severely bitten by bedbugs. He is now covered in linear welts across his arm, and I am currently forced to incur personal expense, time, and massive inconvenience to quarantine and treat all of our luggage so we do not bring an infestation into our home.

Furthermore, your facility is maintaining unsanitary conditions that violate basic health codes. This includes giant cockroaches roaming the premises; I have clear video documentation of a massive roach on the sixth floor corridor.

Additionally, the room has a completely compromised smoke barrier. We were subjected to a constant, heavy influx of marijuana and cigarette smoke filtering directly into our room from adjacent units. Because standard plaster walls naturally block these odors, this clear passage of smoke proves there are unsealed gaps or shared breaches in the partitions between rooms. This is a severe violation of standard fire marshal regulations, which strictly mandate completely sealed, fire-rated smoke barriers to prevent toxic fumes and fire from traveling between guest units.

Family_with_children

4/10

Poor

19 Jun 2026

Trenisha

Power was out and they did not have a back up generator! I could not check in due to that reason!! May sound minor but to someone who has travelled 12 hours to get here, I was very disappointed. I understand it wasn’t their fault but as a hotel who holds a high standard in their own eyes. You would think they would have a back up generator

Self

4/10

Poor

19 Jun 2026

Ricardo

This place is what I think when someone says landlord special. Clearly this place tried to do literally everything as cheap as possible when remodeling. Both of my rooms smelled like cigarettes, very nasty. Water pressure in bathroom was terrible, worse I have ever seen. Breakfast in the morning was a complete joke, waste of time even walking downstairs. Soon as you walk in felt like 100 degrees in the lobby which is definitely unacceptable. Place just looked and felt raggedy like the owners dont care about this property at all. The pool area was extremely hot as well. Definitely will not be staying there again. Better off just paying a little more for better staying experience. Shutting doors can be heard from everywhere hard to sleep.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Rose

The only issue I had was the other guests sitting around outside then making my daughter and cousin feel uncomfortable by telling them at the elevator \"you can get on I don't bite but I might nibble\" completely inappropriate to say to 15yr old girls then offering my 16yr old son alcohol. People shouldn't be allowed to sit around the outside of the property. The guy at the front desk was really nice and kids and their cousin liked the pool and sauna.

Family_with_children

8/10

Excellent

16 Jun 2026

David

Clean room

Self

4/10

Poor

16 Jun 2026

TaQuan

They definitely need to remodel... And serve better breakfast...