Name: Twinpalms Surin Beach Phuket
Address: Moo 3, Surin Beach Road, Cherng Talay, Thalang, 106/46, Phuket, 83110, TH

Twinpalms Surin Beach Phuket

Phuket · Thailand

Moo 3, Surin Beach Road, Cherng Talay, Thalang, 106/46View location

100 reviews shown

10/10

Exceptional

28 Jun 2026

Moayad

We had amazing time here

8/10

Excellent

14 Jun 2026

Shireen

The property is exc5th 0 po uipilui7ellent. The breakfast was incredible. Selections for everyone. This hotel is not on the beach though. It's across the street about a5 to 6 minute walk. The photos of restaurant on the water is of a beach club that they shuttle you too about 15 min away. It's not part of the hotel. It's also very expensive and not a great selection of food. The photos are misrepresenting of the property being on the beach. Had I known that I would have stayed elsewhere because the price was not worth being off the beach for me. The sauna did not work. Pool was excellent. Room was lovely. The food not so great for lunch or dinner. The hotel was 40 min ride. Going to other parts of phuket are also about 45 min to an hour away. If you just want comfort and a pool stay here. If you want a beach resort this is not it.

Family

10/10

Exceptional

26 May 2026

ANDREW

Amazing hotel , well located , amazing staff , good breakfast , fabulous pool , 2 min walk to beach … will stay there again for sure

Family_with_children

4/10

Poor

11 May 2026

Alexis

Room did not overlook the beach. This is not a beachfront hotel as stated and it should not be consider a 5 star hotel. Right outside the hotel lots of trash and areas under construction. Not a luxury area as stated. The only nice amenities were gym and pool . Not vibe, silent and quiet. Breakfast was average. Basic. Staff was kind and friendly, but not as a 5 start luxury hotel experience. Very disappointed.

Partner

8/10

Excellent

02 May 2026

Kao

Great hotel and amazing staff. Breakfast and fruit were super delicious!

However, our bed wasn’t comfortable. The mattress is pretty thin on top of a box spring.

10/10

Exceptional

25 Apr 2026

Kevin

Beautiful

10/10

Exceptional

24 Apr 2026

Krasimir

Very good

Family

8/10

Excellent

20 Apr 2026

David

The only problem was there was a lot of construction going on outside the hotel

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Armando

Beautiful place

10/10

Exceptional

11 Apr 2026

Kelli Marie

Beautiful luxury resort. Staff will go out of their way to make sure you are taken care of. Beautiful affordable spa treatments. Beach is the most beautiful white sand, clear turquoise watered beach!

Self

10/10

Exceptional

04 Apr 2026

Cindy

A 4 minute walk to Surin Beach (across the street) excel

10/10

Exceptional

02 Apr 2026

Farnaz

Everything was perfect

Partner

6/10

Pleasant

29 Mar 2026

Sarah

Had to take a bus to the beach. Went for dinner at associated restaurant but needed a reservation and nobody told us so then had to wait an hour for the bus back. Generally an ok hotel but ordered coffee three times at breakfast and received none. Stood and waited for an omelette that they gave to someone else. An ok stay. Not a stunning location. Pool in room was freezing. Main pool is nice and we had nice drinks and snacks there. Staff not unfriendly but not bothered.

Family_with_children

10/10

Exceptional

22 Mar 2026

Adele

The resort was excellent, grounds were beautiful and the staff was outstanding. Would definitely recommend.

10/10

Exceptional

16 Mar 2026

Thomas

Best gym I've ever had in a hotel.
Staff were amazing too, couldn't do enough.
Everywhere spotless.

Partner

6/10

Pleasant

24 Feb 2026

Helen

Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained).

Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels

10/10

Exceptional

04 Feb 2026

Jodanne

The staff was amazing. They went above and beyond to make our stay enjoyable. The hotel was clean.
The complimentary breakfast was very good with something for everybody.

Leisure

10/10

Exceptional

25 Jan 2026

Caroline

The room was lovely, spacious and quiet .
The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.

Partner

10/10

Exceptional

21 Jan 2026

Tim

Great!

10/10

Exceptional

20 Jan 2026

Alexandria

The most beautiful and cleanest
Hotel room I have ever stayed in my entire life.

Leisure Self

10/10

Exceptional

16 Jan 2026

Rod

Twin Palms was exceptional - terrific staff attitudes - willing and able. Lovely pool and grounds and architecturally well planned with amazing loft pool villas - huge living dining level with additional full bathroom - large bedroom middle level and a large pool and deck on top . Completely private . Food is very good for lunch and breakfasts are true 5 star . We have stayed at many - this was one if our best finds ! Twin palms’ at Kamala has a great beach restaurant and their catch beach club is wild . Surin is a perfect locationn.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Sarah

Excellent staff, great breakfast and comfortable room

Partner

8/10

Excellent

13 Jan 2026

marika

Great pool area, wish there were more sunbeds. Rooms is nice. Good service. Kamala is better but this is a good hotel

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Lorenzo

Staff was amazing, nice room, beautiful swimming pool, 5min walking from best beach in Phuket, Surin Beach. It's a shame there are no hotel amenities on the beach, such as sun-beds, bars, etc.

Leisure Partner

10/10

Exceptional

12 Dec 2025

HAKAN

Everything was perfect

10/10

Exceptional

07 Dec 2025

Jason

The staff were very friendly and helpful.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Mirian

What a beautiful resort, so much luxury and simplicity at the same time! The staff were beyond helpful and respectful. We can’t wait to come back! Highly recommend! You won’t be disappointed. And the Catch beach club was a beautiful top tier!

Leisure Partner

10/10

Exceptional

12 Oct 2025

Sadie M

The land of smiles

Amazing time . 👌Amazing place 👌 amazing people 👌 all I can say is bloody amazing

Business Friends

10/10

Exceptional

02 Oct 2025

Fahad

Top place I stayed in phuket .. Only downside to it is the view from the rooms, other than that I would give this place 10 Stars.

Leisure Partner

10/10

Exceptional

01 Oct 2025

nicolas

I traveled solo and enjoyed it very much. Lovely staff. Great for families too. Big lap pool, very relaxing and some fun too. Very quiet at night. Shuttle service to 2 other beach front restaurants/lounges every hour was awesome. I would definitely consider going back.

10/10

Exceptional

18 Sep 2025

JIWAN

Best resort!

First, Lobby was beautiful. Room was clean and comfortable. I take the best rest with kind service.

Partner

10/10

Exceptional

15 May 2025

Rich

Great Escape!

Beautiful resort! Tranquil and chill vibes. Food was delicious. They also had an amazing gym! My room was comfortable and had an outside terrace.

Self

10/10

Exceptional

13 Apr 2025

Ellen

Stunning place

Leisure Self

10/10

Exceptional

12 Apr 2025

Kevin

Peaceful and serene

The hotel staff keeps this place very clean. Everyone is very friendly. It has as calming peaceful ambiance.

Self

10/10

Exceptional

21 Mar 2025

keith

Nicest hotel I have ever stayed at. Thank yo again for everything.

10/10

Exceptional

19 Mar 2025

Tobias

3rd stay and I am coming back

I recently stayed at Twinpalms Phuket and had the absolute best time! From the moment we arrived, I were treated like royalty. The staff were incredibly warm, friendly, and attentive, always greeting us with genuine smiles and making sure every detail of our stay was perfect.

The hotel itself is stunning—beautifully designed, chic yet cozy, surrounded by lush tropical greenery and featuring an amazing pool area. I spent countless relaxing hours lounging by the crystal-clear pool.

My room was spacious, immaculately clean, and beautifully decorated. The bed was incredibly comfortable, and I loved the thoughtful touches like fresh flowers and personalized welcome messages. Waking up each morning to the serene views of the tropical gardens was pure bliss.

A huge thank you to the entire team at Twinpalms Phuket for making my stay unforgettable. If you’re looking for a luxurious, friendly, and genuinely joyful experience this is it.

Self

10/10

Exceptional

23 Feb 2025

Cynthia J

Liked all

10/10

Exceptional

22 Feb 2025

David

It was very relaxing atmosphere. Thoroughly enjoyed the stay but unfortunately due to my inability to walk much and area around was hilly I couldn’t get out much unless I used a taxi service. Also, the hotel had a few steps in the entrance which I made me quite wary I might fall when coming up and down them. Apart from that it was an awesome place to stay.

Leisure Partner

10/10

Exceptional

18 Jan 2025

George

Too many Russians - I will never come back to Phuket

Leisure Self

10/10

Exceptional

03 Dec 2024

Tobias

Great resort

Very pleased to stay at this beautiful hotel and staff was amazing so very pleased with my trip.

Self

10/10

Exceptional

17 Nov 2024

Sherie

Birthday solo trip

I stayed here for my birthday and it was amazing. The staff here were very friendly and helpful. I really enjoyed my stay there.

Self

10/10

Exceptional

29 Oct 2024

Jarrad

Excellent service, great food and a beautiful hotel. Really enjoyed staying here. Thank you

Leisure Family

2/10

Poor

13 Oct 2024

Tommy

Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away.
The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed.
Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two.
Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.

Leisure Partner

2/10

Poor

12 Oct 2024

ROXHENSA

They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!

Partner

10/10

Exceptional

02 Oct 2024

Mandeep

Great property, great people

Family

4/10

Poor

31 Aug 2024

Terry

Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this.

Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.

10/10

Exceptional

10 Aug 2024

Jiwon

amazing experience!

Partner

10/10

Exceptional

22 Jul 2024

Tina

Fantastic

Perfect Stay.
Loved the catch beachclub.
But the most we liked pisit. He madenour Stay memorable.

Friends_and_family Family

10/10

Exceptional

30 Jun 2024

Fahad

Prefect resort

Leisure Family

10/10

Exceptional

14 May 2024

George

Perfect

Leisure Self

4/10

Poor

27 Apr 2024

Dor

Far from ideal

Leisure Family

8/10

Excellent

05 Apr 2024

Brigitte

Great hotel

Great hotel. Beautiful grounds. Comfortable rooms. The pool area is inviting. Big patio with each room. They give fruit platters between 3 and 4 everyday. Great breakfast with many choices of bread. Only downside is that it is not on the beach ant there is no good restaurant within walking distance, except the hotel’s. Also, the A/C can’t be set lower than 20 Celsius.

Partner

6/10

Pleasant

27 Jan 2024

Ricky

gramped
great idea but surrounded by major loud music
not right

10/10

Exceptional

19 Dec 2023

Robert

Great stay.

Great stay. Lovely pool. Great breads at breakfast. Close to the sea. Quiet. Beautiful room. Really nice.

Partner

8/10

Excellent

06 Dec 2023

Mohammad

The property is very high quality.

6/10

Pleasant

21 Nov 2023

YU PING

These area inconvenient

10/10

Exceptional

15 Nov 2023

Mark

One of the best hotel we have stayed at the service and facilities were excellent

Leisure Partner

10/10

Exceptional

21 Oct 2023

Deborah

A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.

Leisure Friends

10/10

Exceptional

27 Sep 2023

William

Great service!

10/10

Exceptional

15 Aug 2023

jace

We loved everything about this property! 5 stars all around. Definitely will be back

Leisure Partner

10/10

Exceptional

03 Aug 2023

Rina

Great staff and service

Leisure Family

10/10

Exceptional

16 Jul 2023

Erica

We only stayed one night, and wish we would’ve stayed longer. The staff was so nice, the hotel and room were beautiful. The breakfast was really good too. I highly recommend if you’re in Phuket.

Leisure Partner

10/10

Exceptional

14 Jul 2023

Miranda

A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!

10/10

Exceptional

18 Apr 2023

Eli

Excellent and rich breakfast and surprisingly great food by the pool . Beautiful pool for swimming. Large, impressive and spacious rooms.

Leisure Family

10/10

Exceptional

25 Feb 2023

Ariel

The best of the best

Leisure Partner

6/10

Pleasant

26 Jan 2023

Warren

The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages).

Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.

Leisure Partner

8/10

Excellent

11 Jan 2023

Vincent

Surprised that the hotel did not provide lunch or dinner in the restaurant - it was breakfast only. Lunch you could get at the pool bar, dinner was room service or a minibus shuttle to a restaurant that the Hotel had a partnership with.

Leisure Partner

6/10

Pleasant

23 Dec 2022

abdulwahhab

Good hotel not worth the price

Leisure Family

10/10

Exceptional

12 Dec 2022

Rony

Great experience overall

Leisure Family

4/10

Poor

16 Nov 2022

Calvin

The hotel is very dirty and noisy

Leisure Partner

10/10

Exceptional

12 Nov 2022

Kenneth

Everything was excellent about our stay! However, it could use a real bar! There's only one small one in the restaurant that's adjacent to the property.

Leisure Partner

10/10

Exceptional

05 Nov 2022

David

Stunning hotel, we were upgraded to thee most fabulous room. Staff were just amazing and Bank who looked after us was just so amazing. The breakfast was delicious, fresh served mango on tap was my favourite as they dont taste like this at home. Cannot wait to go back.

Leisure Family

10/10

Exceptional

02 Nov 2022

Judy

Really good location and very good hotel witj good service and amenities.

Leisure Family

8/10

Excellent

01 Nov 2022

Lindsey

The staff is so lovely here. The checkin process is very thorough and the app is super helpful for room service and scheduling housekeeping. Breakfast is varied and delicious. The pool area is wonderful for lounging but dated with tiles loose in the pool, boards rotting on the deck and sand in the pool.

Leisure Self

10/10

Exceptional

29 Oct 2022

Jasmin

Twinpalms was a beautiful resort. The staff was friendly which was very appreciated after 17 hours of traveling. The breakfast is amazing and we had an early 7am excursion one day where we would miss the breakfast buffet (it opens at 7am) and the staff made us a breakfast box by 6:30am. It was very thoughtful. The rooms were nice and clean. The pool was nice. I am a VIP member with Expedia and I didnt get a room upgrade because they werent available, that would be my only complaint. I would stay here again.

Leisure Friends

10/10

Exceptional

23 Oct 2022

Alberto

After a horrible experience with Expedia customer service, I was so happy to have gotten the chance to stay at Twin Palms Resort the staff is so amazing. They are friendly, they are very attentive as well. The manager here is amazing!! We had a roof leak and he moved us rooms and was awesome about it. It was also the rainiest week they had seen so I don’t hold that against them. When I return to Phuket I will be staying at Surin Beach Twin Palms Resort. If you plan on visiting Phuket you should stay there with them you will not regret it!

Leisure Partner

8/10

Excellent

14 Oct 2022

MANUEL

Very friendly staff, all the time pending of everything and willing to help. Gym facilities impressive.. Great room size!!

Leisure Partner

8/10

Excellent

10 Oct 2022

Glen

Quiet and peaceful.

Leisure Partner

10/10

Exceptional

16 Sep 2022

Lesley

Had an amazing stay at Twin palms, everything was excellent, the facilities were perfect and the staff in particular were so nice. suggest they recommend a couple of small/local things to support the local community and bounce back from covid.

Leisure Family

10/10

Exceptional

28 Aug 2022

Kurt

One of the best resorts I’ve stayed at. Service was excellent, and the resort was excellent

Leisure Self

10/10

Exceptional

27 Aug 2022

Gal

Wonderfull

Very good hotel, compy rooms and nice pool.
need to walk to the beach

Friends_and_family Family

10/10

Exceptional

23 Aug 2022

Yehuda

5 days no complaints, great place!

Leisure Partner

10/10

Exceptional

02 Jul 2022

Ramat

Beautiful hotel. We had a wonderful stay at the facility. Very clean. Staff was very professional, helpful, nice and welcoming.
Quiet and right across from Surin beach.

Leisure Family

6/10

Pleasant

08 Apr 2022

Teresa

Actually, I feel we were mislead as I thought we booked a pool room and upon arrival it was a standard room so I'd like to speak to someone at Expedia about this if possible.
The hotel has been amazing it's just the booking as we feel we paid double for the room id requested.
Kind regards
Teresa

Leisure Family

10/10

Exceptional

01 Mar 2022

Margaret Ann

Twin Palms has a beautiful, elegant Thai architectural design. The pool is beautiful - just a few steps from our rooms, and a wonderful place to spend the afternoon and meet for a drink after a day at the beach. The hotel is across the road from a fine beach - not too hectic, beautiful sunsets, and fun beach food. Our family, ages 73 to 9, loved our rooms, the attentive staff and fantastic breakfast buffet. Thank you, TwinPalms!

Leisure Family

10/10

Exceptional

24 Feb 2022

Verified traveler

Múltiple choices for Twin Palms

Very beautiful grounds and architecture. Rooms are clean and filled with natural light. A plus is the shuttle service to their beach club and other restaurants with the ease of adding services, food and drink to one bill.

Partner

10/10

Exceptional

20 Jan 2022

David

This property is 250m from the beach. 150B rents you 2 chairs for the day. There are many food vendors during the day. The hotel is also 3 min walk to a FamilyMart convenience store if you head North. If you walk into town (5min) you have a 711 and just past that a grocery store. There are lots of restaurants around town. Hotel grounds are well kept.

Leisure Partner

10/10

Exceptional

14 Dec 2021

Dustin

This is one of the best resorts I have ever stayed at! My partner and I felt so taken care of from the moment we stepped on the property. Shout out to our personal concierge Ya who took care of us every step of the way. We stayed in a penthouse villa with a private pool and it was just beautiful and felt like home.

The villa was clean, the bed was comfortable, the room service menu was small but everything we ordered was so good.

The nice part of Twinpalms is that the resort has restaurants and beach clubs outside the resort property (that come with a free shuttle service). It was nice to get off the property and visit some of the other locations, but still have the convenience of charging purchases to the room.

Cannot wait to stay here again!

Leisure Partner

10/10

Exceptional

14 Dec 2021

Vesna

Amasing!

The hotel is vey cosy, quiet and elegant. Rooms big enough and comfortable. The pool is amasing. Staff excellent. I would reccomend it to couoles and enyone who want peacefull holiday. The beach is near and it is beutifull, one can rent a car and visit other parts of island, there is a garage in hotel.
We enjoued every moment of our holoiday and will br back in Twin palms.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2021

Joseph Michael

The staff was outstanding and the facilities amazing. Every single person went out of their way to be helpful in any way possible. It has been many years since I have encountered such courtesy. This stay was a true pleasure in every way and I am looking forward to a return trip.

Leisure Partner

10/10

Exceptional

02 Aug 2021

ifat

book it now!

Great hotel. Beautiful and clean. The staff is very nice and helpful with any request or question. The hotel has restaurants on the various beaches and a free shuttle service. Highly recommended. Great value for money.

Partner

10/10

Exceptional

24 Jul 2021

William

It was very good, we recording this resort.
One more thing: I could not find a way to write to you, so I am doing it here.
Hi,
I would like to redeem the two nights rewards that I have received from you, with my actual reservation from 23 to 26 July, 2021 at Twinpalms Phuket, where I stay at the moment.
Please contact me to assist me to redeem the awards.
Thank you,
William Benhamou

Partner

10/10

Exceptional

24 May 2021

Scott

Great Penthouses suite!

Location was great, amazing Wagyu Steak restaurant right next door was awesome. Breakfast in hotel disappointing and very basic

Partner

10/10

Exceptional

23 Mar 2020

MakarenaTunui

Overall the property is beyond expectations, great friendly courteous staff

Friends_and_family Partner

10/10

Exceptional

11 Mar 2020

Verified traveler

Well maintained property, comfortable beds and pillows. Attentive staff.

Leisure Friends

4/10

Poor

01 Mar 2020

Very much overpriced for what you get. Service is terrible. More trainee staff than actual staff. Not very welcoming.
It’s also a joke that you have to pay for tooth brush or shaving kit at a 5 star hotel.

Leisure Friends

8/10

Excellent

23 Feb 2020

Anita

First time in Phuket

Lovely hotel, comfortable room, nice beaches with efficient shuttle service. I didn’t check before booking, breakfast not included which is 750 Baht, I only had an omelette and a cup of tea so was an expensive oversight. however busy town around hotel with good restaurants to eat.

Self

8/10

Excellent

07 Feb 2020

Lindy

Breakfast was excellent. The pool was fabulous and our first floor room was great.

We understood that there were more restaurants on site, in fact they are only accessible by the hotel shuttle bus. The hotel restaurant the Oriental Spoon is poor.

Leisure Partner

6/10

Pleasant

02 Feb 2020

mike

No beach but comfy bed

Great stay and accomodation but beach access not so great. Need to shuttle to associated clubs with hotel. Nice clubs but not walk out from your hotel.

Partner

10/10

Exceptional

10 Jan 2020

Antonio J

Best villa in Phuket

Everything was amazing.

Self