Mida Grande Resort Phuket

Thailand , Phuket
Phuket, 179/450 Had Surin Soi 4, Moo
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50 reviews shown

10/10

Exceptional

08 Mar 2026

Anthony

Solo Travel! Hotel was amazing!! Large beautiful property.

Self

10/10

Exceptional

27 Jan 2026

Quinton

Loved my experience here. All the pools are amazing with a great view. The staff was very friendly and greet you with Tea upon arrival. They also upgraded my room for free to accommodate my extra guest. There are shops and places to eat within walking distance. It’s also close to one of the beach clubs in Phuket if you enjoy beach clubs and a little night life. Very very clean, no problems with hot water, and they bring you new towels daily. The food was okay, was not too excited for the food but overall a great experience and I’m glad I chose this hotel.

Leisure Friends

10/10

Exceptional

20 Oct 2025

NICHOLAS

Thoroughly enjoyed my time spent here easily accessible pools, restaurants nearby cafes and walking distance to beach etc. Staff were very accomodating I cant express enough gratitude towards them. Would highly recommend and definitely would stay again.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Matea F

Excellent

Leisure Family

10/10

Exceptional

04 Apr 2025

Racheal

Staff was great. They upgraded my room which was very nice of them. Free water daily what more can you really ask for

Leisure Friends

10/10

Exceptional

02 Apr 2025

Wayne

Amazing!! Great upgrade! We are still talking about it to all our friends and family. The porter/driver named “Run” was fabulous! We wish we had been able to tip him on our last day but sadly, he was on a shuttle bus run. Fantastic pools, great cocktails!

Partner

10/10

Exceptional

18 Mar 2025

Anthony

Paradise

This place was amazing
..like one of the best hotelsI have been . The staff was super friendly and Run was extremely helpful and attentive to our needs of luggage and transportation...the breakfast was also great with variety of fruits and dishes..

Partner

8/10

Excellent

17 Mar 2025

Catherine

Not 5 Star, but not as bad as we thought!

Despite the initial disappointment (reception area is not welcoming at all), we had a lovely time at the hotel with a super room upgrade for our anniversary and beautiful flower /towel display on the bed (thank you).
The hotel is huge, with numerous buildings set on steep hills. Each has its own pool on the roof, some smaller than others. We were in building 7, which I think was the best.
The hotel itself requires a lot of maintenance, which is clearly visible, the rooms could also do with a refresh and attention to detail is not great, but for the price, we didn't really expect a perfect 5-star hotel, so we looked past that.
The breakfast was not so good, but supper at the Pool bar was delicious.
The hotel is predominantly Russian, take from that what you will!
The staff were all very helpful and hardworking, and we didn't have any problems communicating with them. They definitely spoke better English than we spoke Thai!

Partner

10/10

Exceptional

20 Feb 2025

Teresa

Upon our arrival, we had been given a free upgrade to a 3 bed pool villa which was absolutely enormous and stunning! We had originally booked a deluxe sea view with plunge pool. We would definitely recommend the villa if you were travelling with family but without meaning to sound ungrateful, it was a bit big for just the 2 of us! The hotel was in walkable distance to Surin beach/shops/restaurants with handy fruit sellers nearby and we noticed a free shuttle service both to the beach and Phuket town although we didn’t use it.
The staff were super helpful and breakfast was great!

Leisure Partner

10/10

Exceptional

13 Feb 2025

Yan

We will definitely come back again.

Mida Grand is a very luxurious and practical 5 star hotel. Our room was very spacious and feels like home. Mo at the front desk was very friendly and helpful, and made our stay extra pleasant. We will definitely come back again.

Friends_and_family Family

10/10

Exceptional

25 Jan 2025

MAHESHKUMAR

Great

10/10

Exceptional

28 Nov 2024

George

Great property overlooking the bays

Lovely clean property. Great staff, facilities and restaurants.
A 10 minute walk from the main beaches. I would suggest hiring a scooter from one of the local hire shops to get around with ease, there is ample free parking at the hotel.

Partner

4/10

Poor

17 Nov 2024

Abraham

There was a stain on the bed pillow. On the second night they moved that pillow to the floor, instead of replacing it. There was a long hair stuck to the baseboard. The kitchenette had spaces for appliances, but the appliances were missing. There was no hot-tub near the pool, and the room did not have a tub. The hallways are cavernous and the walls thin. I heard the music from the hallway all the time. At night I heard the coughing from next doors. The check-out took 10 minutes. Not sure why.

On the positive, the breakfast omelette was delicious. The room had a great view and the air conditioning was comfortable.

Leisure Self

4/10

Poor

13 Sep 2024

subhasi

Newly built hotel but not kept in a good condition. Access to our room was to go through kids plays room, which smelled so bad that we had to held our breath to walk. We had to walk through the strairs, then took elevator to our room. Our plunge pool was very dirty though I paid for it I couldn’t use it. Language barrier hard to explain things to the receptionist. When we end the hotel front desk it smelled like weed. Food was very good, great selection of menus.

Leisure Family

10/10

Exceptional

17 Jul 2024

Verified traveler

Late July booking

Absolutely wonderful stay at this five star resort. Though I went for pleasure, I had to do a fair amount of work in my room. The two air conditioners were much appreciated as well as the daily turnover service. The wi-fi was fast and Netflix never lagged. The rooms are quiet and the private balcony with pool allowed me frequent breaks. Room seevice menu is extensive and available until 10pm, so I was able to explore both local and western options. The cocktails are strong and delicious and the staff is great with customer service both in person and on the phone. There is also a Starbucks on the property and no need to leave the resort at all if you are looking for a chill and relaxed vacation. 10/10 would stay there again. (App will not allow me to add photos, but trust all photos uploaded by the resort are a great representation of the rooms and grounds.)

Self

2/10

Poor

08 May 2024

Verified traveler

Cockroaches. Mould. Algae. Awful.

Staff did the bare minimum for you, only if you asked them to. Didn't receive hand towels or toilet paper on second day. The plunge pool that I paid extra for, on the balcony, was full of orange slime and green algae. The entrance corridor for my building was dark, ceiling covered in mould and pools of water everywhere. I had cockroaches in my room every night. Not a very relaxing experience, spent three nights there and couldn't wait to leave.

Self

2/10

Poor

06 May 2024

Verified traveler

Cockroaches. Mould. Algae. Awful.

Staff did the bare minimum for you, only if you asked them to. Didn't receive hand towels or toilet paper on second day. The plunge pool that I paid extra for on the balcony was full of orange slime and green algae. The entrance corridor for my building was dark, ceiling covered in mould and pools of water everywhere. I had cockroaches in my room every night. Not a very relaxing experience, spent three nights there and couldn't wait to leave. To top it all off I was made to wait in reception on checkout while they \"checked my room\", although they were pleased to confirm that I hadn't stolen any towels, and their resident cockroaches were all safe and sound. A supposed 5 star hotel, and I had cockroaches in my room on the 5th floor.

Self

6/10

Pleasant

06 May 2024

Joseph

when we checked in our fridge wasnt cleaned and still had food from the last gusts.

Leisure Partner

6/10

Pleasant

14 Apr 2024

Nita

Overall we enjoyed our stay for a family reunion. The pools were great, room spacious and comfortable and breakfast good. However staff were uncommunicative, not responding to any emails prior to our stay when we wanted to organise transfers from the airport. The area wasn’t particularly convenient and dining options fairly limited- one onsite restaurant which also delivered room service. The room would have been better if some practical details were considered- there were no power points in the kitchen and we had to plug the coffee machine into a socket in the bathroom! Although we had a suite with a kitchen there were no cooking implements and nothing to wash up which would have been handy with our small children.

Leisure Family_with_children

8/10

Excellent

09 Mar 2024

IN KYUN

Good

8/10

Excellent

08 Mar 2024

IN KYUN

Good

Partner

6/10

Pleasant

21 Feb 2024

Maria

If you are Handicap please don't stay in this hotel, is a long walk in a hill and the shuttle bus never pick you up from the entry to the hotel rooms, because they don't have enough stuff. Stuff are very friendly but they can't take care of everything. The Properly are really nice and safe.

Leisure Family

10/10

Exceptional

08 Jan 2024

Alina Andreea Anamaria

Amazing place and safe for family holidays. Clean and friendly service, close to the beach and restaurants.

Leisure Family_with_children

8/10

Excellent

04 Jan 2024

glenn

Huge resort, can be a walk if you are staying in the back area, facilities are top notch, staff friendly and accomodating. Not that close to the beach.

Leisure Family

4/10

Poor

04 Dec 2023

Aisling

Disorganized, no systems in place, housekeeping service not consistent. Overall not a good experience

Leisure Friends

6/10

Pleasant

24 Sep 2023

Emma

Grounds are kept tidy, decent buffet breakfast. Prices for restaurants are pretty good, staff are friendly and polite. Location too far from beach and far away from everything which makes taxis expensive. Great place to stay if you want to get away to peace and quiet.

Leisure Family

8/10

Excellent

23 Sep 2023

Nirupa

Liked the stay and cleanliness

Leisure Family_with_children

10/10

Exceptional

30 Jul 2023

Suk

a nice 5 star hotel, food is nice & reasonable. Buffet breakfast no surprise but is good. Staffs are very helpful & great. I definitely will come back again.

Leisure Friends

10/10

Exceptional

24 Jun 2023

Gursh

One of the best resorts I have ever experienced! The resort is nine months old with six swimming pools including four Infiniti pools. The restaurant serves a daily breakfast intercontinental buffet and the lunch dinner are amazing.

Leisure Friends

2/10

Poor

30 Dec 2022

Mike

This hotel is not ready to be open and the staff are useless with less than zero urgency of carrying out any small task at all

Business Partner

10/10

Exceptional

06 Aug 2022

Jonas

Nice staffs and good services. Having a really good time staying here. Would recommend to my lads xx.

Business Partner

10/10

Exceptional

06 Aug 2022

Kitipong

ดีมากเลยครับ ห้องใหญ่ สะอาด ที่จอดรถเยอะมากๆครับ ประทับใจเลย

Leisure Partner

10/10

Exceptional

04 Aug 2022

Thatiphat

Hotel propety space is very large. Nice view from rooftop swiming pool. There are many pools. I love fitness center.

Business_and_leisure Friends

10/10

Exceptional

04 Aug 2022

Pojjanalee

Located not far from Airport, beautiful beach nearby. Room is quite new and clean with fully equipped. Lovely comfy bed. Helpful staff especially Khun Aoi.

Business

10/10

Exceptional

04 Aug 2022

Oat

Nice place and good staff service

Business_and_leisure Self

10/10

Exceptional

02 Aug 2022

Nicha

New property clean and cool!

Business Self

2/10

Poor

11 Jun 2022

Amanjit

I did not like my stay. People who were the check in staff were not so nice. The first day we came to check in the lady didn’t even ask our name she assumed we were someone else and got all stressed. She was like you guys have a last minute booking and was rude. Then when they took our passports they still didn’t realize that she mistook us for someone else. I told her to look at our names and then she realized she made a mistake and tried to become nice. The entire stay the pool bars were closed. The house keeping people were nice. But also when checking out it was just an eh experience. Over all I liked the views of this hotel. But the front desk staff were not so professional/welcoming for such beautiful resort.

Leisure Partner

4/10

Poor

06 Jan 2020

Verified traveler

Where to start...? In a nutshell the property as a whole is only half built so entire accommodation blocks and rooms/floors are still being constructed and furnished. The entire lower area of the resort is still a construction site. That said, there was no noticeable noise disruption for our week there.
But the problems are there, and unfortunately once we spotted one then they just kept on coming:
- chaotic check-in and check-out with staff
- three different credit cards refused by their PDQ machine
- some pool areas closed yet still filled with (green) water and rubbish; no signage or barriers to prevent entry to these including the kids pool
- restaurant and food offering basically non-existent. A total of 15 Thai and snack sandwich dishes including desserts. All but one meals order were served tepid to cold
- construction dust in room
- electrical wires exposed on the pool
- alarms on room doors to sensitive - I had to go and shake the handling of a neighbouring room at 7.30 to turn off the alarm
- security door and fire exits wedged open by builders & staff
- WiFi wasn’t strong enough to allow streaming
- phone in room didn’t work
I should add that we met the general manager to relay our concerns; whilst he listened attentively it appeared he had no power to particularly rectify issues large or small.
This is simply not currently a 5* property and is completely mis-sold. Evidently the developer’s cashflow is more important than respecting guest’s holidays

Friends_and_family Partner

10/10

Exceptional

03 Jan 2020

Yong

Pros: Brand new property, very clean. Friendly staff.
Cons: not completely setup, not all pools open, no resort cart to transport guests around

Partner

6/10

Pleasant

25 Jan 2026

marine

Je ne suis pas fan des grands hôtels comme ça , pour les personnes à mobilité réduite faut toujours faire appel à la voiturette. Le quartier n’est pas top.

Leisure Friends

10/10

Exceptional

22 Nov 2025

Johan

Superfina rum, trevlig personal.

10/10

Exceptional

18 Mar 2025

Corinna

Everything was perfect! The food was very good and we got an amazing room upgrade! Thank you very much for this!

Leisure Partner

8/10

Excellent

05 Feb 2025

Tiia

Nice hotel, but unfortunately not worth 5 star rating. Staff overall wasent helpful and polite despite couple stars among them. You extect to jave 5 star service while in 5 star hotel, but no. Room was spacious and ok clean, but when in 5star hotel I would expect more. The balcony pool hasn't got cleaned properly because it was slimy when water has filled in thub. Thub itself couldn't keep water in , so it leaked all the time. Need to fill the thub all the time. We told the housekeeper about the thub but no one came and look to fix it. Breakfast was ok. I would like to have a gluten-free bread available, they only got gf muffins.

Leisure Family

6/10

Pleasant

06 Jan 2025

Melissa

Das Hotel wäre super wenn mehr in die Sauberkeit der Zimmer investiert werden würde.

Leisure Partner

10/10

Exceptional

29 Jul 2024

Mohan-Rajeshkoemar

Goed hotel en vriendelijk personeel.

Leisure Family_with_children

10/10

Exceptional

19 Mar 2024

josiane

Excellent établissement mais le wifi ne fonctionne pas bien
Impossible d’envoyer un simple mail

Leisure Family

10/10

Exceptional

07 Mar 2024

Thibaut

Really great place! The staff couldn't find our reservation at first but reacted quickly and graciously upgraded to one of their villa. We had an amazing stay !

Leisure Partner

2/10

Poor

12 Feb 2024

clemens

Das Hotel ist ein Alptraum. Wir haben keine Handtücher bekommen. Die alten wurden aber mitgenommen. Das Duschgel ist leer, wird aber nicht nachgefüllt. Das Personal ist nicht besonders freundlich oder bemüht. Man fühlt sich nicht als Gast in diesem Hotel! Die Kaffe Kapseln werden nicht aufgefüllt und man muss sehr geduldig sein wenn man etwas braucht.. Ich jedenfalls nur davon abraten hier zu buchen!!

Leisure Family

4/10

Poor

01 Feb 2024

Niels

En rigtig dårlig oplevelse med det russer hotel

En rigtig dårlig oplevelse
Morgenmaden var cafeteria agtig 1medarbejder til at lave kaffe til alle hotellets gæster Dårlig service

Partner

4/10

Poor

03 Jan 2024

Irie