Name: Holiday Inn Resort Phuket Surin Beach
Address: Moo 3, Cherngtalay, Talang, 106/27, Phuket, 83110, TH

10/10

Exceptional

20 Jul 2026

Michael

One of the best resorts we've ever stayed at. It's conveniently located not too far from the airport, though it's a bit of a drive to Bangla Road and the island tour boat piers. The property is beautiful, well-maintained, and the staff was incredibly friendly. We even had the opportunity to meet the General Manager, who was welcoming and genuinely interested in making sure guests had a great experience. Looking back, I only wish we had planned to stay longer so we could have enjoyed everything this resort has to offer. Highly recommended!

2/10

Poor

16 Jul 2026

Praveen

Extremely disappointed with my stay at Holiday Inn Resort Phuket. This property is nowhere near the standard I expect from the Holiday Inn brand.

The hotel is old, poorly maintained, and in desperate need of renovation. Our room had broken tiles and obvious wear and tear. We were given a room in a rear block that felt isolated and unwelcoming, with a gloomy back entrance and corridors full of insects at night. To make matters worse, there was a terrible smell outside our room on the first day.

Holiday Inn should seriously audit this property because it is damaging the brand's reputation. This has been the worst Holiday Inn experience I've ever had.

Rating: 1/10. I would not recommend this property to anyone. Even i tried to reach expedia, but there was no action taken , also i wont use expedia in further for any booking.

Friends

10/10

Exceptional

24 Jun 2026

Kawal Deep

The property is clean, quite and at the walking distance to surien beach.
Staff is super friendly and helpful.
Highly recommend for the families travelling with young kids.

Family_with_children

8/10

Excellent

23 Feb 2026

chi pui

Good for families holiday

Friends_and_family Friends

6/10

Pleasant

03 Jan 2026

Richard

The shower was not great. We had to ask numerous times for toilet paper and soap refills. The house cleaning was never consistent; one day it was early morning, then the next it was after 18:00.
The breakfast was sub-par. They should have more breakfast time items, rather than heavy dinner items on the menu.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Brian

Poor attention to detail. Staff not attentive. Hotel allowed to get run down.

Leisure Family

6/10

Pleasant

21 Dec 2025

Martin

Dålig service

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Sirpa

Nice hotel near the beach. Super good breakfast!

I stayed 3 nights in hotel with my 3 children.
Staff was really friendly and helpful.
We had a cockroach problem in the first evening, and luckily we had chance to change the room.
Rooms were big and ok, little bit aged already. And the smell in the rooms were like cellar smell.
Breakfast was super good, many options for everyone. I liked the most fresh fruits and especially those omelets and fried eggs, whitch were made on front of me. Tasted so good!
Swimming area was also nice, and not so crowded.
We had nice stay!

Friends_and_family Family

8/10

Excellent

21 Sep 2025

Thiru

The quality of food at breakfast was exceptional. The staff at breakfast was efficient and professional.

Partner

8/10

Excellent

17 Jul 2025

Nadia

Good service

Business_and_leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Monique Rochelle

Loved this place! Central- walking distance to shops, clean, staff friendly and food great. Will definitely be back. Teenage daughter also loved the pool and activities.

Leisure Family

10/10

Exceptional

11 Jul 2025

Joel

Great for kids. The staff are absolutely fabulous with kids and the activities are fantastic. Kob, Wee and Champion thank you. The only downside is the cost of food and drinks. We travelled a few weeks in Thailand so we knew resort prices. Sorry but it was beyond a joke. Apart from that we had a great time and if you have kids it great

Leisure Family_with_children

8/10

Excellent

17 May 2025

rodney

😄

10/10

Exceptional

23 Apr 2025

Samantha

For the price the property and service were incredible. We could check in early and out a little late. It was walkable to the beach but through an area under construction currently. Heavily Russian tourist area. The rooms were spacious and fairly clean. Kids bedding was shabby and the fridge was not very cold but the “popsicle phone” by the pool and the slide made up for it! Was quiet and cool enough in the rooms. For the price I would definitely stay here again if I needed a short stay in Phuket.

Leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Cinthia

This property was located in the best area to access the IconSiam mall and access to the boats.

Leisure Family

2/10

Poor

21 Mar 2025

Angie

This property was nothing like the pictures! False advertisement is illegal! The property was dirty, mold in the bathrooms, floors were stained and not well kept at all, old and rundown. Giant roaches were everywhere on the first floor and near the pool. Pool was disgusting. The pool slides were old and not in use. I walked into the room and thought I walked into the wrong room. There were rundown faded princes blankets on the couch. TV’s were on and the room had a connecting door that did not even lock properly. Very disappointed!! I did not stay I checked right out and they would not even refund me. I took my chances and headed to Patong to look for a room there. Luckily I was able to find availability at a much nicer place for half the price!

Leisure Family_with_children

6/10

Pleasant

18 Mar 2025

deborah

The breakfast was the worst out of all the places we stayed in Thailand!

Leisure Family

6/10

Pleasant

20 Jan 2025

kimmo

Family friendly hotel short walk from Surin Beach

A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer.

Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception.

Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great!

There is a short walk to the Surin Beach through construction site and small shops around the corner.

Friends_and_family Family

8/10

Excellent

18 Jan 2025

Jane

The hotel was great, the staff were lovely and very helpful. Taxi rank opposite was a great help! We preferred the rests shops and nightlife in Kamala which was only a 300bht ride. My only complaint is the beds, they felt damp and are lumpy.

Leisure Family

8/10

Excellent

11 Jan 2025

Karoline

Wonderfull stay, very good breakfast buffet. The staff was so Nice and friendly towards our kids.
The hotel has a newly renovated restaurant, fitness room, movie theatre, teenage gaming room, beautiful landscape, and clean and simple Roms. However the pool needs renovation!!!

Friends_and_family Family

4/10

Poor

11 Jan 2025

Hans Kvist

A lot less fancy (more crappy), than advertised

Overpriced.
The lobby and service was great, the rest was a medium budget mediocre family resort, at a price that usually gets you something much nicer in Thailand.

The room was advertised as 56m2, but was app. 30m2, all photos was taken with wide angle, making the place look bigger than it was, the architecture, quality and atmosphere just felt kinda crappy-budget family resort (that usually cost 50% of the 350 euros per night for 4 persons, that we paid).

The staff was fine though and we simply stayed away from the resort most of the day, to avoid becoming depressed.

If you like screaming kids, vending machines, noisy pools, small rooms, concrete hallways and borings buffets, and dont mind it being overpriced, then it might be fine.

Friends_and_family Family

2/10

Poor

29 Dec 2024

hiramoni

Broken doors almost falling apart, uncooperative staff, broken Tv, broken beds, missing matress in the bunk beds, bidet not working. Inspite of us booking two rooms and traveling as a family first night they put in two different blocks of the resort.Do yourself a favor and book somewhere else for much better service.They put us in 4th floor with a broken elevator and someone in our group had knee problems who faced a lot of difficultly going up and down. If you complain to the staff they said we can't do anything .They were rationing towels and toiletries saying we have too many guests so why should we pay and not get facilities, sadly our relaxing vacation turned out to be a very tiring one going back and forth with management with little help.

Leisure Family

10/10

Exceptional

21 Dec 2024

Yuki

Great hotel at a reasonable price for the area. Service was great, room was comfortable. Many stores nearby including restaurants, 7/11, etc.

Leisure Self

2/10

Poor

02 Dec 2024

Monica

Would not recommend

Outdated rooms and service was not good. This hotel needs to be razed and rebuilt. Main hotel areas were very old and seem to be like a 90’s flashback.

Air conditioning in room was inadequate making the bathroom hot and humid. Faux wood paneling on furniture was peeling on multiple locations. Staff was very stingy with delivering additional towels.

Surrounding hotels were much more modernized. If budget is an absolute then you could justify the stay, but for just a little more I’d recommend a neighboring location.

Friends_and_family Family

10/10

Exceptional

23 Nov 2024

Jose

It was great but I had to ask for towels they had forgotten

8/10

Excellent

23 Nov 2024

John

Excellent stay again.

Leisure Family_with_children

2/10

Poor

22 Nov 2024

Verified traveler

DONT GO THERE

Wasn’t clean - bad bad bad service!!!

Friends_and_family Family

10/10

Exceptional

12 Sep 2024

Quang Vinh

Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.

Leisure Family_with_children

8/10

Excellent

01 Sep 2024

Jacky

Very good experience

Overall, I am satisfied.
But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.

Friends_and_family Family

6/10

Pleasant

26 Aug 2024

George A

The staff was outstanding and very professional with guess services. The exterior of the property was well maintained.

10/10

Exceptional

01 Aug 2024

Ravichandra

Good value for money

8/10

Excellent

01 Jul 2024

Shirlyn

The hotel may need abit of renovation to refunish some area as it feel abit run-down especially aomw area leading to the room & inside the room.

8/10

Excellent

26 Jun 2024

Kannika

Is good hotel for family that have kids

Leisure Family

8/10

Excellent

22 Jun 2024

Renee

Had a wonderful time very relaxing and wonderful staff

2/10

Poor

19 Jun 2024

Abdullah

We have in trouble with the air condition

Leisure Friends

10/10

Exceptional

12 Jun 2024

Harmony M

Staff were super nice. Room was fine for us as we were out all day and only slept there. Resort is nice and pool is good. The AC was really good :) a good option for a cheap place to stay. Place would be great for kids as had a lot of activities and 2 big water slides into the pool.

Partner

4/10

Poor

12 Jun 2024

Phattharaporn

It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.

Leisure Family_with_children

10/10

Exceptional

31 May 2024

Bharti

Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.

Leisure Family

8/10

Excellent

09 Apr 2024

Kathryn

Good hotel would stay again

This is a solid hotel with friendly staff.

However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc).

The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing.

The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also.

My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.

Friends_and_family Family

6/10

Pleasant

01 May 2026

Sonny Rico Kjeldmark

A good concept for families. But the hotel and the facilities are quite worn down and need emmidately renovation.
Loose screws, planks and broken tiles makes it almost inevitable not to scratch yourself at one point.
The prices for food and drinks are very high, even compaired to other (5 stars) hotels.
Tabletennis and some arcade machines were broken down.

Nice fitness center, very sweet and helpful staff.

Family

8/10

Excellent

20 Feb 2026

Park

Das Personal ist sehr freundlich und stets bemüht die Besucher zufrieden zu stellen. Die Zimmer sind sauber, jeden Tag wird geputzt und Hand- und Badetücher gewechselt. Grossräumige Zimmer, hatten ein separates Schlafzimmer. Einzig ein bisschen in die Jahre gekommen aber trotzdem sehr sauber und alles in allem ein tolles Hotel und wir hatten einen schönen Aufenthalt.

Family_with_children

6/10

Pleasant

18 Feb 2026

Pernille

Meget slidt hotel. Vores værelse lugtede meget jordslået, hvorfor vi fik et andet værelse.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Rachid

La chambre bien disposé, bonne infrastructures pour les enfants.
À proximité de la plage de surin.
Petit dejeuné tres bof

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Mathias

Rum och var bra

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Sandie rod

Venligt personale, lækker morgenmad. Alt spillede perfekt.

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

filip

Helt ok lite slitet inte samma service som andra holiday inn hotell.

8/10

Excellent

05 Jan 2026

Johanna

Frukosten var inte så varierande, samma varje dag.
Sängarna var stenhårda
Men ett bra hotell för barnfamiljer

Friends_and_family Family

6/10

Pleasant

06 Sep 2025

TASHIRO

ロビーの方やスタッフさんの対応はとても良かったです。部屋のシャワーが弱く、温いお湯しか出ないのが残念でした。海やプールで体が冷えてるので、熱いシャワーで温まりたかったです。シャワーの扉も謎に隙間があるので必ずトイレ側がびしょ濡れになります。
リゾート地なので自分で操作できるコインランドリールームがあればいいのになと思いました。プールの温度やスライダーはとても良く楽しかったです。
近くのスリンビーチは人も少なく、ゆっくりできていい時間が過ごせました。市街地に出るには少し遠いので、ゆっくり過ごしたい方にオススメかと思います。

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Stefan

Perfekt för barnfamiljer

Trevligt återseende och vi fick både en uppgradering plus tidig incheckning!

//Stefan

Friends_and_family Family

10/10

Exceptional

08 May 2025

Betina Louise Erebi