Grand Mercure Sao Paulo Ibirapuera

Brazil , Sao Paulo
SÃO PAULO, Rua Sena Madureira 1355 Bloco 1 Ibirapuera
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100 reviews shown

10/10

Exceptional

19 Feb 2026

rob

Beautiful hotel! Very comfortable and clean.

Partner

10/10

Exceptional

14 Feb 2026

Eddie

The room was fantastic, the staff was amazing, the people that i went with really enjoyed the stay there. Breakfast was amazing there, the room service food was great.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Deborah

Everything about this hotel was great. We were within walking distance of parque Ibirapuera. The room was spotless. The breakfasts were wonderful. The only issue we had was that we were planning on eating at the hotel restaurant on Sunday night and they are closed then.

Friends_and_family Friends

8/10

Excellent

24 Dec 2025

Josue

old hotel room

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

JULIANNA

Beautiful hotel with an amazing breakfast and a short walk to the park. Highly recommend

Leisure Partner

10/10

Exceptional

07 Aug 2025

Kyle

A very beautiful and calm hotel

Leisure

10/10

Exceptional

21 Jul 2025

Fabio

Great stay?

Leisure Family_with_children

6/10

Pleasant

14 Mar 2025

Schemberly

Recepcionista nao prestou atencao no meu atendimento nem por um segundo, aparentememte um grupo estava chegando naquele dia e ele ficou prestando atencao no atendimento da colega o tempo todo e se metendo no atendimento dela ao inves de falar comigo e me apresentar a propriedade (horarios de funcionamento, onde estao localizados os restaurantes…) nao houve uma conversa durante 7minutos de check in e no final a unica “instrucao” dada foi de que o quarto era para nao fumantes e que eu deveria ler o keyholder para ter informacoes de horario. No frigobar haviam aguas vazias e todos os itens de dentro da geladeira estavam empoeirados e avisei isso 3 vezes e em nenhuma vez foi resolvido. O quarto estava bem limpo, roupas de cama, toalhas, tudo bem limpo e cheiroso. As camareiras fizeram um trabalho impecavel mas a recepcao tem muito a melhorar.

Business_and_leisure Partner

10/10

Exceptional

18 Apr 2024

Tristan

Magnificent hotel. Highly recommend it.

Business Self

10/10

Exceptional

17 Feb 2024

Megan

Absolutely lovely hotel! So peaceful, clean, and relaxing. Best hotel breakfast I have ever seen. The room was spacious and comfortable. Despite being near busy roads, the room was well sound-proofed and quiet at night. We enjoyed a great couple’s massage at the spa, too! All of the staff members were so kind! Only complaint was that it was not very easy or safe to walk to Ibirapuera Park, despite being so close. Otherwise, this hotel is perfect.

Leisure Partner

10/10

Exceptional

26 Oct 2023

Ricardo

Excellent stay at this hotel, very friendly and responsive staff!!

Business Self

4/10

Poor

05 Oct 2023

Robson

Towels are old and thin, shampoo bottles empty and with mold, ac noisy and in your face

Business Self

10/10

Exceptional

05 Sep 2023

Daiane

This is the second time I have stayed at this Hotel in one month, I was greeted so cordially by the Staff just like my first stay. My Check-In was quick , efficient and very attentive to any of my needs. My room was incredibly clean, the room so comfortable and spacious. I got in at 9pm and ordered room service, my food was tasty and warm and the service exceptional. I completely recommend staying at this hotel, it is worth it.

Business_and_leisure Partner

10/10

Exceptional

01 Aug 2023

Daiane

I love how everyone from the staff is always ready to help you in any way without you asking, everything looks so clean and pristine, I liked the Bakery and the Restaurant. My room was perfect, everything comfortable. The breakfast had many options and pastries to choose from, very delicious. The only thing I would say is that my tv did not have Netflix and only had local tv channels to go watch. I will definitely be staying at this hotel again.

Business_and_leisure Self

2/10

Poor

09 Nov 2022

Anja Brenes

The Room Service was bad, they dont even answer the calls, not even the front desk. Very bad. I order towels and they brought them 1 hour later.

The hotel is old, not worthy.

Business Partner

6/10

Pleasant

15 Sep 2022

John

OK Hard Product; Weak soft product and service

Good sized rooms. Service was mixed to disastrous. Check in was very friendly and good. First day I managed to order room service. From then on, literally any time I tried to phone reception or room service it would just ring out. Trying to get drinking water was impossible and highly frustrating.

Rooms are good size, but the bedding is poor. There was dirt on the bedsheets. The bedding is thin, pillows are small and lumpy.

Swimming pool is freezing - I enjoyed it as a plunge pool from the Sauna, but isn't functional as a pool. Gym is pretty good.

Business

10/10

Exceptional

04 Dec 2021

Helberth

the hotel is located in a safe zone, close to Iberapuera Park, but not in a walking distance to a shopping mall

Self

8/10

Excellent

02 Dec 2021

Excellent hotel in great location

Very well located hotel and a good price with excellent service and a good breakfast.

Business

10/10

Exceptional

26 Jun 2021

Verified traveler

Hotel muito bom , ótima localização

Business_and_leisure Self

2/10

Poor

18 Mar 2020

Verified traveler

We try to negotiate at least one discount since we need to return immediately on the last flight from Sao Paulo to Miami due the Corona Virus and they are inflexible. We use the room for 4 hours only and we didn't have breakfast. They charge me a full rate + 1 bottle of water and the parking. We are very disappointed with the lack of consideration in one situation like that and we do not plan to return to this hotel.

Friends_and_family Family

10/10

Exceptional

12 Mar 2020

Verified traveler

What a great hotel this is. You feel social staying here . It feels elegant, and the service you receive is top-of-the line. The breakfast every day, is fantastic. I looked forward to the coffee and the fresh fruits the most. They will also make anything you want.

I’m sorry, I could not find one negative here.

Friends_and_family Family

10/10

Exceptional

23 Feb 2020

Verified traveler

Great hotel in a great location.

Business

8/10

Excellent

17 Jan 2020

Crystal

Breakfast is worth it !!

Breakfast was worth it! excellent local selection and more. The walls/floor were thin--meaning I could hear my neighbors every move. Other than that I enjoyed my stay. The staff were professional, helpful for every question/need, and courteous.

Business

10/10

Exceptional

15 Dec 2019

Verified traveler

Great stay as always. Been staying at this hotel since back when it was a Sofitel. Great hotel

Business

10/10

Exceptional

19 Nov 2019

Verified traveler

Very nice place to stay overall. Only major problem mas the shower leaking through the box and flooding the whole bathroom at times due to a major design flaw.

Leisure Partner

8/10

Excellent

20 Sep 2019

Ricardo

the building is awesome, nice style and personnel is very nice too.

Business

8/10

Excellent

03 Jun 2019

Verified traveler

A localização do hotel e boa na cidade de SP e próxima do aeroporto de Congonhas e Ibirapuera, porém o café da manhã e modesto comparado com outros hotéis da mesma categoria ...

Leisure Self

4/10

Poor

14 May 2019

MILIND

The Hotel does not provide complimentary Drinking Water or Tea Coffee . I am not sure what level room I choose but this is Basics when u charge over US$ 100 a night !!!

8/10

Excellent

28 Mar 2019

Nabeel

Short business trip

Very well located hotel. Overall good place for business was definitely better wen it was the Sofitel but still good. Won’t say 5 star but well put at 4.5

8/10

Excellent

20 Mar 2019

Verified traveler

The restaurant staff were just lovely and the breakfast was amazing. Friendly and helpful porters and reception staff.

Friends_and_family Family

6/10

Pleasant

02 Mar 2019

Verified traveler

Smell on the hallways
Expensive minibar and bar
Not so friendly staff

Friends_and_family Friends

10/10

Exceptional

03 Feb 2019

Verified traveler

Convenient to park and highway

Excellent hotel a short walk away from Iberapuera Park. Quiet room despite the hotel being very close to a busy highway. Excellent breakfast buffet, but cleans up right at the closing time. Don’t be late! Nice lobby and excellent WiFi! Would stay here again!

Partner

10/10

Exceptional

27 Dec 2018

Tim

Loved the decor and style. Room was well set up, like a flat.

Leisure Family

10/10

Exceptional

12 Dec 2018

Misha

Nice stay, really large spacious standard rooms, clean, a bit outdated but has its style. Good location near Ibirapuera parque. Closest metro is about 10-15 mins walk. I liked the breakfast, once used room service, pizza was nice but cesar salad was not up to the standard. Really strange recepie, a bit sour, nothing close to cesar dressing. I liked the gym is really nice and outdoor area. And the overall stay was more than good. Thanks a lot!

8/10

Excellent

07 Dec 2018

Elizabeth

Modern hotel in highend neighborhood

Visiting São Paulo for business, this property was an excellent choice as it’s a good central location. It’s in an exclusive area and filled with mid-high end dinner options within walking distance. Itaim Bibi / Jardim Europa are also very safe neighborhoods. The property itself is clean and modern with good amenities. Just missing a spa. But the gym, room service and breakfast buffet are excellent.

10/10

Exceptional

05 Dec 2018

Andrews

I had a good time at this hotel... the amenities are nice and clean with a great bar and the staff are really nice... I also forgot a speaker and my Prada sunglasses in this location. I went back there 3 days after that, and they save for me in perfect condition at no cost. Great customer service and honesty...I highly recommend. The location is also great... very close to congonhas airport. I will definitely be back!!!

Leisure Self

10/10

Exceptional

27 May 2018

Robert

Excellent hotel

Excellent hotel

8/10

Excellent

13 Apr 2018

Ursula Priscila

Nice hotel in SP

It was a pleasant stay, the only inconvenience was that it was far from my work but the hotel is a great option. Loved the boulangarie in the lobby

8/10

Excellent

01 Apr 2018

Alberto Lemos

ALAF

Correct.

8/10

Excellent

30 Aug 2017

Very good if you have your business at V Mariana, Moema and Paraíso

10/10

Exceptional

24 Aug 2017

Paul M

Sao Paulo for work.

Good meeting rooms, lunch and break service an excellent gym... the bar and restaurant are very pleasant

2/10

Poor

30 May 2017

Juliana

Very unhappy . I left my sleep wear in my room and it was not founded it.

6/10

Pleasant

15 Mar 2017

Restless

Nice location, old hotel, terrible reception

Had some issues for check-in, which took around 45min to be solved. Hotel is old, but location is fine. Would recommend only if you need to stay in the region.

2/10

Poor

09 Nov 2016

Maria Camila

Truly Disgusted

Never been more disappointed by a hotel in my entire life!!!

8/10

Excellent

30 Sep 2016

Matthew

A great place to stay

With an early morning check in this was accommodated with ease. Staff were very helpful and most staff were multilingual to assist with requests

10/10

Exceptional

20 Sep 2016

Gregor

Phantastic value, great breakfast

Phantastic value

10/10

Exceptional

19 Jul 2016

Verified traveler

The staff was extremely willing to please, and most of them speak fluent English. The room was great, the food in the restaurant and bistro was fantastic. I have nothing negative to say.

10/10

Exceptional

30 Jan 2016

John

Lake report

Excellent friendly staff. Super buffet and meals

Partner

8/10

Excellent

09 Dec 2015

Eddie

Great value, nice hotel

Nice big room, good facilities and great value!

10/10

Exceptional

07 Dec 2015

Hector

Excellent hotel!!!!

Excellent!!!! I will stay there again.

8/10

Excellent

24 May 2015

Verified traveler

Great Place to Stay

Nowhere to eat within walking distance of hotel. Rooms are huge, very clean and the water pressure in the bathroom is awesome.

10/10

Exceptional

17 May 2015

KELLIE

Great hotel for the price!

Stayed here 2 years ago and the service and hotel was still wonderful. Will stay here every time.

6/10

Pleasant

15 Feb 2015

Luis

Nice hotel overall but as maintenance issues

Nice hotel overall, but it is starting to show some wear signs. Tub was clogged, asked front desk to address issues the first day, they did some work but didn't fix the issue. Asked the following morning again and same happened. I complained again and asked them to move me to a different room which they did. The second room had only a shower with no tub and drain was fine, but this time the sink was clogged!! I didn't bother asking/complaining again but wasn't happy with this. Also the first room was on the second floor and had an incredible amount of noise from their AC equipment which was pretty much the only view I had. At check I I asked them for a higher floor but was told they were full and didn't have any other. The following day when I asked to be moved due to the tub issues I mentuoned also the noise and they put me on a higher floor.

8/10

Excellent

14 Oct 2014

Verified traveler

Good for busines travel

Stayed here on business. I would consider this a mid-range business hotel. Staff is friendly and the facilities are adequate. No complaints but not much to rave about either.

6/10

Pleasant

22 Sep 2014

Luis

good hotel in a bad area

the hotel is nice and has lots of good facilities, staff are really kind but unfortunately the area is just too bad. not nosy but you can't really go anywhere walking, even when you have the ibirapueara park in a short distance as the hotel is on a very very busy motorway

8/10

Excellent

14 Sep 2014

Toby

Buisness trip

Great hotel

10/10

Exceptional

17 Jul 2014

Verified traveler

Great Stay and Value

Just off the highway, very convenient to Paulista and Ibirapuera. Jardin and itiam Bibi were minutes away. 40 minutes to GRU, 15 min to the domestic airport. Rooms are comfortable, gym is nice, there is a bakery in the lobby and the bar is good for business meetings.

8/10

Excellent

17 Jul 2014

Verified traveler

This is a 4 star hotel, not a 5. Forget the spa and don't expect to be able to schedule a massage.

10/10

Exceptional

23 Feb 2014

Harlie

Beautiful hotel with super friendly staff.

My only complaint with this beautiful hotel was it was away from everything. We were on a cruise and the cab fare was $150 to the port and it was over an hour away, otherwise really enjoyed staying there.

10/10

Exceptional

27 Jan 2014

Verified traveler

very comfortable

8/10

Excellent

27 Aug 2013

stewart

Nice hotel

Nice hotel. room price not bad, free wifi. breakfast and resturant a bit expensive. Nothing in the area that you can walk to in the way of shops/resturants and I mean nothing.

8/10

Excellent

25 Aug 2013

Verified traveler

Great Hotel To Stay At

Was there for 3 days for business and the hotel and their staff where great. The surrounding area was difficult to navigate on foot and some of the cab drivers got lost finding the hotel but other than that it was a great stay.

10/10

Exceptional

13 Aug 2013

Lichun

Nice hotel, I will book it again next time.

I'm been to Brazil five times, it is the best hotel I ever stay.

8/10

Excellent

09 Jul 2013

leodia

Good hotel, but needs improvement

The hotel is comfortable and the service is good (breakfast is excellent!), but it's showing signs of age. Definitely needs a refurbishment.

Family

8/10

Excellent

14 Feb 2013

Verified traveler

Nice Hotel, but not too close to business district

Very nice hotel.

6/10

Pleasant

30 Nov 2012

Verified traveler

Was pretty good but some things need improvement like: restaurant was too expensive, no signs pointing to gym, first room I checked into wreaked of smoke even though I had reserved a non-smoking room. Also, there are no irons in the room and as a result I was late to a meeting. How can a 4 star hotel not have irons in the room for guests?

8/10

Excellent

13 Aug 2012

Health Traveller

Wonderful hotel, but need to take taxis everywhere.

This is a very nice hotel with comfortable rooms and helpful employees and it was like an oasis in the middle of the hustle and bustle of Sao Paulo. The gym is great and the bakery in the hotel lobby is excellent. The hotel is located a short walk to the Ibirapuera park, which is a grand park and full of people on weekends. However, it is a residential part of town so you need to take taxis everywhere since the closest subway station is about a 30 minute walk away. The subway is quick and I used to take a taxi to get to and from the closest station, but the cost would add up. The cost of the breakfast ($28), room service and mini bar is outrageous ($12 for a small can of Pringles!), so make sure that you bring your snacks and drinks with you. Other than that, this is a real nice hotel.

8/10

Excellent

01 Aug 2012

JOSE EXECUTIVE

confortable stay

The hotel is clean and the staff is friendly. Good stay.

4/10

Poor

13 Feb 2012

Verified traveler

THE SOFITEL IN SAO PAULO IS NOT A BAD HOTEL. HOWEVER, IT IS IN MIDDLE OF VERY DIFFICULT ACCESS AREA. IF YOU MISS THE ACCESS OF THE HOTEL YOU(OR THE TAXI) WILL HAVE TO DRIVE A LONG WAY BACK.
THERE ARE NOTHING AROUND THE HOTEL. NOT EVEN A NEWS STAND. NOTHING!
THE CLEANNESS OF THE ROOM WAS NOT GOOD. MY RESTROOM WAS NOT CLEAN WHEN I ARRIVED.
THERE ARE BETTER HOTELS IN SAO PAULO FOR THE PRICE.

8/10

Excellent

15 Oct 2010

Jean-Claude

Best service, great hotel

Was there 6 nights on a business trip, I stayed on the executive floor and got a free car (twice a day within a range) and GREAT service. Anything and everything I needed. If you go there you MUST try the pastries in the hotel. Best in Latin America. Boom.

10/10

Exceptional

16 Aug 2010

Verified traveler

Great hotel with top notch service no complaints!!

10/10

Exceptional

20 Aug 2009

Fantastic hotel especially for business purposes

Great hotel. Very professional, helpful, effiicient.

8/10

Excellent

03 Mar 2026

Daniela

Gostei bastante da localização, os funcionários sempre solicitos e gentis. Só que a limpeza do quarto deixou a desejar… no primeiro dia nada, chegamos à tarde e nada do quarto limpo. Liguei e eles prontamente colocaram alguém para limpar o mínimo ( eu não quiz limpeza completa, estávamos cansados). O problema foi o segundo dia . Tb nada de limpeza. Tivemos que esperar eles limparem. Gostei do hotel, bom café da manhã, mas me estressei um bocado com a limpeza!

Partner

8/10

Excellent

27 Feb 2026

Emílio

Sim o apto estava excelente e o funcionários muito prestativos

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Anderson

Staff super atencioso, quarto arrumado e limpo.
Café da manhã com muita variedade.

10/10

Exceptional

25 Jan 2026

Marcelo Costa de

Check-in rápido , atendimento excelente

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Yure

O café da manhã poderia melhorar no quesito variedade de proteínas. Estive no café em duas ocasiões e, em um dos dias, a única opção disponível foi ovo. Em outro dia, havia carne, porém sem constância no cardápio. Também houve uma situação em que cogumelos foram servidos no lugar da carne, justamente em um dia em que a única proteína era o ovo, o que acabou limitando ainda mais as opções.

Acredito que seria interessante manter diariamente ovo, frango e carne como opções fixas de proteína, atendendo melhor a diferentes preferências e necessidades alimentares.

Partner

10/10

Exceptional

01 Jan 2026

Cleitilene

Quarto confortável, bela vista, itens de qualidade, equipe gentil. Voltaremos em breve.

Family

10/10

Exceptional

31 Dec 2025

juliana

Amei! E ainda é petfriendly

Partner

10/10

Exceptional

18 Dec 2025

Hananda Alyna

Equipe atenciosa, quarto espaçoso, boas amenities

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

PAULO FERNANDO

Tudo ótimo

10/10

Exceptional

01 Dec 2025

Marilene

O hotel é lindo, quartos novos, esqueci de pedir quarto com vista para o Ibirapuera. Ótima localização. Quarto limpo. Dispõe de cafeteira e foram prestativos na troca da que não estava funcionando.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

WILLIAM

Muy bueno

Business

10/10

Exceptional

28 Nov 2025

MARCOS

Tudo excelente, desde a limpeza à qualidade do staff, passando pelo ótimo café da manhã e localização perto do aeroporto.

Partner

8/10

Excellent

24 Nov 2025

Gustavo

O hotel impressiona positivamente na chegada ao lobby. Fomos muito bem tratados com nosso cachorro, chegamos no quarto e já tinha os potinhos e caminha dele. Apesar do quarto ser antigo, estava super bem conservado, impecável, amplo, agradável, com TV nova! O local do café da manhã é lindo.

10/10

Exceptional

10 Oct 2025

MARCELO

Tudo ótimo

Business

10/10

Exceptional

14 Sep 2025

Augusto Cesar

Box do banheiro com o trilho da porta muito sujo

Business

8/10

Excellent

13 Sep 2025

Juan Carlos

Ótimo atendimento, mas infraestrutura pode ser mel

Boa estadia. Boa localização. Quarto um pouco escuro e precisando de reparos. Ótimo atendimento. Boa academia, apesar do horário ruim.

Business

10/10

Exceptional

11 Aug 2025

Elvin

Good place

Business Partner

10/10

Exceptional

05 Jul 2025

LUIS

Solo hay un tema en la mañana temprano el agua de la regadera sólo está tibia

Business

10/10

Exceptional

08 Jun 2025

Eduardo

Experiência muito boa. Quarto Confortável e excelente atendimento.

Partner

6/10

Pleasant

08 Jun 2025

Rodolfo

Hotel razoável mas não vale o preço.

Hotel é antigo, porém o quarto é ok, grande e limpo. Cama king confortável. A All te manda um e-mail antes para fazer o check in on-line (que eu fiz), porém não serve pra nada pois você tem que fazer tudo de novo na recepção, check in que demorou mais do que o normal. Custo benefício não vale. Hotel se beneficia de eventos no ibirapuera, tem opções melhores mais baratas.

Partner

8/10

Excellent

22 May 2025

Guilherme

Hotel fecha o restaurante p eventos, isso é horrível. A internet no quarto é muito ruim

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

CARLOS

Perfeita

Business

8/10

Excellent

16 Apr 2025

Henrique a

Tranquila e bem prestativos

Partner

10/10

Exceptional

18 Mar 2025

Augusto

Excelente alternativa perto Aeroporto

Excelente hotel em São Paulo , perto do aeroporto de Congonhas , com apartamentos confortáveis , excelente cama e tamanho do Quarto

Business

10/10

Exceptional

19 Jan 2025

Rodrigo

Perfeita Estadia

Hotel em perfeito estado de conservação, quarto extremamente confortável e com todas as necessidades disponiveis.

Especial agradecimento a Bruna (guest relations) que prontamente entrou em contato após ciencia que estariamos comemorando o aniversário da minha esposa, com uma surpresa que nos encantou quando do check-in

Destaque também ao Gabriel que nos auxiliou durante a chegada, bem como ao Arthur que nos recepcionou na chegada ao hotel com extrema cordialidade e ao garçom Daniel com sua simpatia e presteza, sem atento as necessidades.

De forma geral, uma das melhoras estadias que já tivemos, com certeza ficará uma ótima memória.

Unica dica, acredito que vale a pena deixar os horários de limpeza do quarto pré-estabelecido, acaba ficando um pouco confuso, uma vez que passamos o maior do tempo aproveitando o quarto, saindo apenas para as refeições (mas nada que desabone o hotel ou a hospedagem), fica mais com dica

Partner

10/10

Exceptional

13 Dec 2024

rose mary

Sensacional. Perfeito

Hotel incrível, tudo maravilhoso, excelente café da manhã. O quarto sensacional e o atendimento do restaurante impecável. Quero voltar

Partner

8/10

Excellent

13 Dec 2024

Sangkook