Mercure Ibirapuera Privilege

Brazil , Sao Paulo
SAO PAULO, Avenida Macuco 579 Moema
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100 reviews shown

10/10

Exceptional

28 Feb 2026

Brendan

Excellent all around , lovely room , comfortable rooom breakfast and courteous staff. Be mindful of the exact location and hotel name as there are 3 other Mercure hotels with a block of each other !!

10/10

Exceptional

09 Feb 2026

VINICIUS

O quarto era bem grande e muito confortável. A equipe foi muito educada e prestativa

Partner

10/10

Exceptional

11 Jan 2026

Thiago

Limpo, conforto, tudo otimo! É perfeito

10/10

Exceptional

23 Dec 2025

Mauro Angelo

Staff excelente, quarto muito aconchegante. Apenas a chaleira não funcionou.

Business Self

6/10

Pleasant

29 Nov 2025

Amir

This is a 4 star hotel and is offered at the same price as if it's in Europe or US.... but it's very old and it shows, bath has mold and it's not kept clean, breakfast is ok but the coffee machine broke and they didn't offer an alternative although they have a professional espresso machine

Business

10/10

Exceptional

17 Nov 2025

Marcia

Tudo dentro do esperado.

Business

6/10

Pleasant

25 Oct 2025

Luis Heitor de Queiroz

Weak breakfast, staff badly trained, curtains don’t block daylight enough

Leisure Partner

8/10

Excellent

24 Oct 2025

José

Tivemos uma estadia tranquila e confortavel

Friends_and_family Family

8/10

Excellent

21 Sep 2025

CLOVIS

Sem motivo para elogiar

Normal nada que precise destaque, os preços da água no frigobar assustam, se quiser pegue uma garrafões vá no térreo enche-la, foi a resposta que recebi do recepcionista.

Partner

6/10

Pleasant

03 Jun 2025

Augusto

Primeiro quarto com barulho de goteira que não parava. No segundo quarto tinha apenas uma toalha para banho. Acionamento da TV difícil.

Business

10/10

Exceptional

12 May 2025

Cleber

Hotel bem localizado e confortável

Hotel muito bem localizado, próximo a estação de metrô, shopping, restaurantes, e alguns minutos de caminhada do Parque do Ibirapuera.
O quarto em que fiquei hospeado é muito bom, amplo, confortável, o serviço de limpeza é excelente, o café da manhã tem boas opções.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Jose A C

Everything was ok, but I recommend that you consider the possibility of avoiding the air conditioning flow directly over the bed, which disturbs your night's sleep.

Self

10/10

Exceptional

17 Mar 2025

Ilaria

Very kind and supportive hotel staff

Very kind hotel staff and super available for customers requests

Business

10/10

Exceptional

17 Mar 2025

Osmar

Excelente

Tudo ótimo, excelente estadia. Atenção para o estacionamento que é cobrado à parte.

Partner

10/10

Exceptional

26 Dec 2024

Jose A C

We had a good and comfortable stay,
and as a suggestionI recommend checking the seal on the glass in the bathroom shower, which has a small water leak that drips onto the floor when the shower is on.

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Cacia

SUGESTÃO

SUGIRO BARRAS DE SEGURANÇA NO BOX E PRÓXIMO AO SANITÁRIO, MESMO NÃO SENDO QUARTO DE ACESSIBILIDADE, POIS MUITOS HOSPEDES SÃO IDOSOS NÃO DEFICIENTES FÍSICOS, E ISSO FACILITA BASTANTE.
OUTRA SUGESTÃO É COLOCAR ADESIVOS DE FELTRO SOB OS PÉS DAS CADEIRAS DO RESTAURANTE. O BARULHO DE ARRASTE INCOMODA MUITO. LIMPEZA GERAL, RESTAURANTE, CARDÁPIO, CAFÉ DA MANHÃ E ATENÇÃO DOS FUNCIONÁRIOS, ESPECIALMENTE, DO RAPAZ QUE VEIO TRANSFERIDO DO OUTRO MERCURE TIMES FOI, SIMPLESMENTE, EXCEPCIONAL.

Partner

6/10

Pleasant

24 Jul 2024

Priscila

Básico

Não tirei nenhuma foto, mas as fotos do site são melhores do que a realidade. Não gostei da iluminação do quarto, pouca luz amarela e mais luz branca, o que dá a sensação de hospital.
Destaque para o funcionário que me atendeu no check-out (não peguei o nome dele), mas foi muito simpático e agradável, é muito importante isso para quem trabalha com público. Parabéns para o atendimento dele!!! Foi o diferencial nesse hotel!

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Elisangela

Excelente

Ótimo

Partner

10/10

Exceptional

07 Aug 2023

Dale

Very friendly staff. Excellent restaurant. Helpful parking personnel. Good value. Lovely neighborhood.

Business Family_with_children

10/10

Exceptional

18 Jul 2023

Bruna

Adorei a estadia! Lençóis e toalhas novos e de muito boa qualidade! Cama ótima. O apartamento amplo, pintura nova, tudo limpo. Adorei

Partner

10/10

Exceptional

07 Mar 2023

Estevao

Estadia perfeita.

Muito boa ! Atendimento
Higiene serviço apto novo e SEM CHEIRO DE CIGARRO.
SUPER RECOMENDO.
VALOR JUSTO

Business

6/10

Pleasant

27 Feb 2023

Leandro

Já foi bem melhor

Na primeira noite quando liguei o ar condicionado depois de uns 3 minutos houve um estouro muito forte que desligou tudo e fiquei sem energia elétrica a noite toda no quarto. Depois tive que mudar de quarto e não tinha nenhum funcionário para ajudar a transportar as malas já que nem mesmo no mesmo andar disponibilizaram o quarto “novo”. Além disso nos dois andares que fiquei havia um cheiro estranho de esgoto nos corredores. Os quartos, em si, estavam ok. Com exceção óbvia da parte elétrica como relatado acima, o que deixa bem preocupado.

8/10

Excellent

18 Dec 2022

Patrick

Stayed twice within 3 weeks and both times were good. Neighbourhood is great, very safe for SP. Will stay there when Im back in SP.

Leisure Partner

6/10

Pleasant

17 Dec 2022

José Maria

Experiência desagradável.
Quarto no terceiro piso com odor insuportável de fumaça de cigarros no corredor. Ao sair do elevador ou abrir a porta do quarto o mal cheiro era intenso.
Reclamamos na portaria e nada foi feito.

Partner

8/10

Excellent

18 Mar 2022

Martyn

The hotel was fine but the cleaning ladies left dirty glasses behind, the floor was not swept very well and I always had to ask for more sugar for my coffee.

Leisure Self

8/10

Excellent

11 Jun 2021

Daniel

excellent service

Business

10/10

Exceptional

06 May 2021

Verified traveler

Recommend the ‘privilege’

Very nice hotel, with excellent service and good restaurant. Plumbing could be revised but bathroom is neat. I got a good deal and the night there was cheaper than it would have been at a ‘regular’ Mercure .

Business

8/10

Excellent

16 Apr 2021

Verified traveler

Overall stay was fine, room was good and comfortable, hotel well located.

Friends_and_family Family

10/10

Exceptional

31 Mar 2021

Verified traveler

The pattern
The location
The people
The amendments

Leisure

10/10

Exceptional

22 Jan 2021

FERNANDA

Vizinhança muito boa, muitas opções aos arredores, bairro calmo. Hotel precisa melhorar a internet! Restaurante do hotel muito bom, café bom mas não vale 40,00 reais. No geral vale o preço!

Friends_and_family Family

10/10

Exceptional

04 Nov 2020

Kamila

Excelente com preço justo

Excelente custo benefício: quarto amplo, limpo, com frigibar, chaleira elétrica, serviço de quarto (restaurante) - Melhor hotel em Moema. Ponto alto: atendimento da recepção / Ponto de Atenção: Café da manhã não está incluído e custa R$39.

Partner

6/10

Pleasant

25 Feb 2020

The property was Old, Air conditioner was very loud, I can hear people walking or talking in the hallway
Good location and good neighborhood
Friendly staff

Business_and_leisure Self

2/10

Poor

16 Feb 2020

Verified traveler

The way I was treated during check in was horrible (checked in at night). Front desk was very rude, nor friendly at all and did not try to help me in the situation - there was a problem of confirmation of the booking between Expedia and the hotel. They treated me like I was a nobody and seemed like they did not want me in the hotel. Breakfast buffet was also quite disappointing.

Business_and_leisure Self

8/10

Excellent

29 Sep 2019

David

Good location but slow elevators...

Good location within 10 minute walk to shopping center and subway station. Good restaurants nearby also. Only issues - elevators were a bit slow and beds were a little hard. It also had a strange room numbering system - not related to floor#???

Business

4/10

Poor

02 Sep 2019

Verified traveler

La mampara de la ducha esta colocada de una forma tal que queda un espacio reducido para entrar, y si el cuerpo es robusto se raspa el pecho o la espalda. Me cobraron excesivamente por early check in

Leisure Self

8/10

Excellent

22 Apr 2019

Nassib

Very Good

Very good location.
Fair conditions.
Hotel is clean, yet old.
Nice rooms.

BAD: Noisy, even when other rooms use their bathrooms, you can feel all that noise like it was in yours.
I'd stay there again.

Partner

10/10

Exceptional

15 Feb 2019

Frances

Good, helpful staff who spoke English, Excellent restaurant open all day, lovely Sunday buffet. Every day Breakfast buffet and dinner al a carte very good

8/10

Excellent

18 Dec 2018

Verified traveler

Good hotel, economic price

Quick check in. Nice set up in the room with work area behind the bed. Close to metro. Convenient location. Close to CGH airport, some noise from the planes. Economic price on hotels.com

10/10

Exceptional

26 Aug 2018

Verified traveler

Nice hotel, super friendly and helpful considering I have zero Portuguese under my belt!

6/10

Pleasant

18 Aug 2018

pablo

Constantly called for something.

No heat, food cold, constantly call Cause they forgot to clean, soap, room service orders.

8/10

Excellent

02 Jan 2018

Daniel

4 stars

Good but too close to airport

6/10

Pleasant

23 Aug 2017

Albert

Minimum requeriments, little maintanance

I usually go to this hotel, it lacks maintanance this is my constant claim.

8/10

Excellent

21 Feb 2017

Verified traveler

Nice location, could use a facelift.

Located in one of São Paulo's nicest neighborhoods, this hotel could take its maintenance needs more to heart. Bathrooms, in particular, are a little too grimy with mold and mildew in the shower stall, plugged up shower heads, and slow flushing toilets. There is also only room for one bath towel to hang dry, so couples are out of luck.

6/10

Pleasant

07 Feb 2017

MAURIZIO

Quite disappointed this time

it is already 6 years that I use this hotel when I am in Sao Paulo for business (3 times per year)..
I always loved it for the neighbourhood and for the general comfort of the stay.
this is still valid today but unfortunately the breakfast in my last stay had a sensible fall in quality and variety....
I stayed there for 6 days and in a couple of days some fruits were already spoiled.
variety of food was much less than usual - no more \"Pao de Queijo\" for example...
\"how can I go to Brazil and do not eat pao de queijo!!?\"
well in the end I am now in a serious doubt... will continue to stay here and have breakfast in another place or will change hotel in my next visit?
I used the pool too and was quite dirty in one occasion.
and Wifi speed is really poor....
in the end I was quite disappointed this time

6/10

Pleasant

27 Jun 2016

Albert

The hotel has little maintainance

That is why faucetts, and all appliances always are loose or broken. It is not the first time it happens to me. The reception has the minimum staff so any event when it is necessary that one of them goes to a room, the one left cannot cope with the job, and people line even to ask for a wake up call. Why? Because they disconnect the phone so that people do not call, so you have to go down even for the minimum request. I go there because I need to be in the area, and sometimes there are no options. The rooms are nice, they should care more.

8/10

Excellent

25 Oct 2015

Tom

Great central location

Love the big rooms, big bed and generous work table space

4/10

Poor

08 Sep 2015

Albert

Every day it gets worse

I have been staying at this hotel for a long time, and every time I go it looks worse. I think lack of mantainance is the problem as many hotels in the area, slow service, people at the reception not very much compromised to their job and responsibility (excepto a japanese girl who is really caring, I have to mention it because it is fair to single out her good behaviour) In a hotel which is not touristic, it is very important to make the room quickly when the guest asks for it, and they are not very caring about this subject.

6/10

Pleasant

19 Aug 2015

Haroldo

Service is the problem...

It's a good hotel but service is getting worst every time! If you have a problem or need something it takes at least one day to be solved/attended. If you try to call it takes an eternety to someone pick up the phone...

8/10

Excellent

16 Aug 2015

Renato

Great hotel

Very good hotel and fair price. Location with amenities nearby and a good room. Not a luxury hotel but very good for the price.

8/10

Excellent

09 Aug 2015

Ricardo

good size of the apt

Just pay attention to get a room in the remodeled floors

8/10

Excellent

04 Aug 2015

Richie

Great safe location

Lovely experience in this hotel, great safe location, close to restaurants,
Most staff spoke good English , wifi good in lobby, little bit off an on in room, only downside was room service couldn't speak English so I tried my hand at Portuguese an didn't receive nothing hahaha
Nice hotel

8/10

Excellent

12 Jun 2015

Marcella

A Comfortable and Pleasing Place to Stay

I found my room to be comfortable. The size and feel of the bed was adequate. Bedding provided was adequate for the time of year I stayed at the hotel, in June. The staff was very helpful; I added a breakfast to my checkout as well as items from the minibar and I found the checkout process to be efficient.

I think the pictures of the hotel on its website lead one to believe that the hotel might be more luxurious than it actually is. I would describe the rooms of this hotel as comfortable with a \"homey\" feel.

6/10

Pleasant

06 Jun 2015

Rotarian

One of Mercure Hotels in Sao Paulo

Bad smell ... Bad accustic... High humidity ... Carpet floor dirty....

8/10

Excellent

22 Mar 2015

Albert

Nice hotel in good neighbourhood

the air conditioning made a leak in the bathroom and I had to change to another room. The new room had again a problem with the air con

6/10

Pleasant

18 Feb 2015

Hilbert

Feb. Mercure stay

I was disappointed with the room, there was not a kitchen as requested. The wall paper was loosing from the wall, in the area over the sink, in the living room area. I had to request a microwave, plates, knives and forks. The sofa and TV needs updating.

8/10

Excellent

30 Jan 2015

Luis

Nice place. Location is perfect.

I'd recommend this hotel especially for people without a car. The location is perfect with lots of restaurants and bakeries surrounding it.
Room is nice, modern and staff is friendly.

6/10

Pleasant

21 Nov 2014

Gregory

Great location; Hotel needs a makeover

Great location. Hotel is pretty dilapidated. Very good restaurant but in general the hotel needs a major makeover.

10/10

Exceptional

02 Nov 2014

Hilbert

Excellent Location

I would always prefer the 1 bedroom apartments than the one room suites.

8/10

Excellent

21 Oct 2014

Verified traveler

Good hotel in great location

In the heart of Moema - near most amenities and future metro .. internet, hot water, air conditioning (and it was 40 outside) outstanding ..the drawback for me was this room was outdated with a very old TV that ended up not working (and unused). Was told that was one of few rooms not updated - and next time I would get a more modern room. Overall - no issues with the Mercure branded hotels for me. Good value for money.

6/10

Pleasant

13 Oct 2014

Verified traveler

Business traveller review

Comfortable room certainly fit for the purpose of my business trip. Walls were pretty thin, so noise from adjoining rooms was quite evident. Hotel restaurant was good and plenty of choice for breakfast. Standard rate taxi fare from Guarulhos airport was BRL135.

6/10

Pleasant

03 Oct 2014

Verified traveler

Hotel OK, but noisy.

Don't take a room at the front of the hotel, very noisy due to airport close by. No sound insulation and it's a busy domestic airport. Rooms at the back of the hotel are OK.

6/10

Pleasant

31 Aug 2014

Ludmila

Very old room

Very old rooms. Service is nothing special, but has been better.
Advantages are location, and excellent 24h restaurant.

4/10

Poor

15 Jun 2014

Verified traveler

Really noisy!

The hotel location is very good. Room is ok, but you can everything that is happening in every room around, including upstairs! I was not able to sleep well at all.

8/10

Excellent

27 May 2014

bhavana

Comfortable Stay

Stayed in a superior type room. The room was of good size, comfortable set up. I would stay here again.

8/10

Excellent

04 May 2014

Mario Morhy

Good stay

8/10

Excellent

11 Feb 2014

Francisco

Good choice

Ask for refurbished rooms

10/10

Exceptional

20 Jan 2014

ronald deakin

great location

Everything very good,,just missed no breakfast..

6/10

Pleasant

28 Dec 2013

Verified traveler

Ask for renovated rooms

Hotel is going thru deep renovation. Unfortunately we got an old room and those are just.... Too old.

The news ones are aelegedly much better.

Service and location are the pluses for this hotel.
I'd come back but only on a new room.

8/10

Excellent

02 Dec 2013

Federico

Good Locaction Good value for the money

Located in a safe area of the city. Very close to restaurants and supermarket.
Good internet.

8/10

Excellent

29 Oct 2013

Hotel guy

Good hotel for what I paid

Very nice staff that made up for the Hotel.com booking error. These single beds are so small that they are one step up from a crib. Everything else was good.

6/10

Pleasant

18 Oct 2013

Leo

No thrills

This hotel is in a good part of town but most Americans will find room size very small. If you need a place for a few days it’s just fine but be ready to keep all your things in your bag since there is a very limited storage space. If you are more then one person you should not stay here

6/10

Pleasant

14 Oct 2013

Teh

Clean hotel

Hotel facilities are acceptable, however the reception staff are not helpful with enquiries and not friendly.

8/10

Excellent

17 Sep 2013

Mathias Dafur

Convenient and secure environment

Ok, I will still use it next time.

8/10

Excellent

16 Sep 2013

Monica

Great Location

8/10

Excellent

10 Sep 2013

Verified traveler

a very good location

good and safe location with decent restaurant and supermarket nearby. with good breakfast.

8/10

Excellent

17 Aug 2013

Verified traveler

Not bad - not great - good for the price

I enjoyed my stay and most of the cab drivers knew where the hotel was. Not a lot of restaurants to walk to as the hotel is in a residential neighborhood. Little things like having a bar or being able to get a good cup of coffee would have been nice.

Next time I would probably pay $50 more and get a slightly nicer hotel in a more recognized name brand chain.

8/10

Excellent

11 Aug 2013

Janio Quadros

Location is very good.

Nice and comfortable hotel.

8/10

Excellent

25 Jun 2013

Verified traveler

Business

Good hotel for business.

10/10

Exceptional

21 May 2013

Matt

Perfect area in São Paulo

The neighborhood was safe the hotel was great. The concierge spoke English which helped me a lot. I really liked everything about the hotel and moema was a beautiful neighborhood and close walk to the huge park in the city.

10/10

Exceptional

16 May 2013

Markie

great price/quality

stayed here as a member of a huge party for a wedding at a venue nearby. Didn't visit the city center, hence I can't say much about the location. Immediate neighbourhood is good (bars, supermarket, shopping centre, hairdresser, etc. all at walking distance). SP national airport is really closse (10mins taxi)

6/10

Pleasant

14 Apr 2013

Verified traveler

close to our company office.

ok stay. poor gym conditions. noisy neighbors. restaurant is good. is close to our office, so that is the main reason for my stay. average hotel.

8/10

Excellent

29 Jan 2013

Orlando Ruiz

Great

Hotel was great, we had a problem since only one of our reservations was found via hotels.com, so they had us waiting for 30min and even requested a credit card as a colateral in order to get the second room. We finally ended up getting our money back after they found the second room under the same name.

8/10

Excellent

03 Feb 2012

Antonio

Great

Surprisely great. Very good. Very good staff and service.

8/10

Excellent

24 Jan 2012

Johan

Nice hotel

Comfortable room, quiet. Nice breakfast. Location in Moema, not too far from park Ibirapuera, Oscar Freire, shopping Morumbi and bars/nightclubs.

10/10

Exceptional

18 Apr 2011

Andreia

Good quality and good price

This hotel is well located, everything neat, good rooms and good price

4/10

Poor

18 May 2010

JORGE

GOOD LOCATION BUT OLD INSTALATION

MERCURE HAS A GOOD LOCATION IN MOEMA. IT IS CLOSE TO THE DOMESTIC AIRPORT AND THE FRONT DESK IS VERY HELPFUL FOR ALL YOUR NEEDS. HOWEVER IS A OLD HOTEL THAT HAS NO HEATING AND DURING THE WINTER TIME IN SAO PAULO THE TEMPERATURES CAN BE VERY LOW.

8/10

Excellent

29 Mar 2010

Paulo

I will be back

The hotel location is great. it has everything you need for an affordable price.

4/10

Poor

05 Feb 2010

Anonymous

Out daed and poor service

Poor service, took two days to fix the air conditioner. Rooms aren't in good shape, need a urgent make up

6/10

Pleasant

22 Feb 2026

Rubem

Quarto antigo e escuro, com banheiro pequeno, pia baixa, ar condicionado barulhento.

Café da manhã básico com poucas opções.

Para a região o hotel poderia ser bem melhor. Não me hospedaria novamente.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Flavio Roberto

Muito boa

Business

8/10

Excellent

07 Feb 2026

Lucia Maria

No café da manhã, embora variado, as coisas não eram gostosas (pães de queijo, cuscuz etc). Poderiam melhorar a qualidade do q foi oferecido.