Grand Mercure SP Itaim Bibi

Brazil , Sao Paulo
SAO PAULO, Rua Tenente Negrao 200 Itaim Bibi
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100 reviews shown

2/10

Poor

12 Mar 2026

Philip

External doors to balconies on Lowe level floors could not be locked, staff seemed lost to resolve, 3 rooms later it was resolved. People partying on balconies well past 3am in the morning. Extensive building work ongoing next door - avoid at all cost.

Business

10/10

Exceptional

25 Feb 2026

Charlie

Staff was great

Self

10/10

Exceptional

20 Feb 2026

Haruka

Clean

10/10

Exceptional

20 Feb 2026

Diogo

Excellent

10/10

Exceptional

17 Feb 2026

Haruka

Clean and quiet. Staffs are friendly.

8/10

Excellent

16 Feb 2026

Randy

Courteous staff, excellent location, good gym.

Leisure Self

10/10

Exceptional

31 Jan 2026

Deiniol

Very good

8/10

Excellent

20 Jan 2026

Rafael

Nice renovated rooms and fantastic location. Had a problem with the room (water leaking from upstairs!) and was resolved promptly.

10/10

Exceptional

19 Jan 2026

Erich

Great place and well located.

6/10

Pleasant

12 Jan 2026

Luis Rogerio

The room is very good, comfortable, and well maintained. The breakfast is excellent, with a great variety of options, and the hotel staff is very polite and helpful.

However, the pool and the gym are very disappointing. The pool is extremely small, shallow, and honestly feels more like a large bathtub than a real pool. It looks completely different from the photos, which seem to be more of a marketing choice. Unfortunately, this is not exclusive to this unit, since the Copacabana location has the same issue, although the pool there is slightly better than this one.

The gym is also very poor. Several pieces of equipment are broken, and you are basically limited to training with dumbbells. There is very little usable equipment beyond that.

Overall, for a short business trip where I only need a place to sleep, I would definitely stay here again. But if the goal is to relax, enjoy the pool, or spend vacation time, I would not return.

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Vilma

I didn’t use the bar, or had breakfast, but overall my family and I enjoyed our stay, we would book it again and recommend.

Leisure Family

4/10

Poor

04 Jan 2026

Maximilian

Okay, Location - Hotel is definitely not up to 5-Star Luxury standard as one could expect, so lower your expectations

Leisure Partner

10/10

Exceptional

19 Dec 2025

Tianchi

Great cozy hotel with Amazonia decoration in the heart of Sao Paolo

8/10

Excellent

15 Dec 2025

pedro t

We asked 4-5 for items (food, more coffee pods, etc). Service is always very slow - 20min wait - and more often than not they need a 2nd or 3rd call. Have been here multiple times, but won't come back

10/10

Exceptional

14 Dec 2025

Shaderrika L

Beautiful property and huge room.

Business Partner

10/10

Exceptional

20 Nov 2025

Roberto

Excelente personal de recepción

Business Self

10/10

Exceptional

07 Nov 2025

Tania

Didn’t eat

10/10

Exceptional

24 Oct 2025

Alison

Reception desk assisted us immensely.

Partner

10/10

Exceptional

24 Oct 2025

Wycliffe

Perfect service

Business_and_leisure Partner

10/10

Exceptional

23 Oct 2025

Caio

Meu lugar em SP.

Leisure Self

10/10

Exceptional

20 Oct 2025

Paul

Was a perfect location to stay while in Itaim Bibi. The area was safe and it was easy to find transportation at the hotel. The lobby restaurant made excellent moqueca.

Business

10/10

Exceptional

12 Oct 2025

Alison

The hotel was clean and people at the front desk were very helpful to us.
We enjoyed our time at the hotel.

Partner

10/10

Exceptional

29 Sep 2025

Patrick

Very good location

Business_and_leisure Partner

6/10

Pleasant

20 Aug 2025

Verified traveler

Scammers

Not impressed. Our room was dirty and the hotel wanted $100 for early check-in even though the rooms were ready. Worse, some friends were charged this fee and others weren’t - super inconsistent and frustrating.

Partner

10/10

Exceptional

10 Aug 2025

Jasmine

We stumbled upon the Grand Mercure completely by chance just walking in, looking for a spa that wasn't there anymore and ended up falling in love with it instantly. The front desk team was so warm, welcoming, and full of good energy that we decided to spend our last two nights in São Paulo there, and it was one of the best decisions of our trip.

The entire atmosphere felt so inviting and comfortable, and the hospitality was next-level. And the restaurant… wow. I don’t know who the chef is, but they put their whole heart (and foot, in the best way) into the food every dish was spectacular.

This is the kind of place that makes you feel at home while still feeling like you’re on a special getaway. I’d absolutely come back again without hesitation.

Leisure Friends

10/10

Exceptional

02 Aug 2025

Elizabeth

We enjoyed everything the hotel in general
I would like to mention the front desk Piero , he was great , very polite , knowledgeable, we will be back for sure !
5 stars !

2/10

Poor

29 Jul 2025

Nikil

I had booked with breakfast through wotif but the property declined this saying this was not the case even though i showed them my wotif booking. Staff were unhelpful and rude.

10/10

Exceptional

26 Jul 2025

Hugo

Great value for price, neiborhood is very nice. Room decor is very modern and confortable.

Leisure Family

10/10

Exceptional

14 Jul 2025

Victor

Wonderful

Business Self

2/10

Poor

05 Jul 2025

FREDERICO

Terrible stay in that hotel!

8/10

Excellent

22 Jun 2025

Evelynn

Very helpful staff, very nice breakfast with lots of tropical fruits, comfortable room, need to read notices about what to throw and what not to throw into the toilet

Self

8/10

Excellent

19 Jun 2025

Sharon

Hotel has good amenities, unfortunately we had a rude lady at check in but ended up getting good help from one of her colleagues. The hotel was very noisy, probably the noisiest hotel I have ever stayed at. Breakfast was good and easy to get around from here.

Leisure

10/10

Exceptional

16 Jun 2025

Tamires

the breakfast is amazing!!

10/10

Exceptional

30 May 2025

John F

The stay was great! The hotel was very well appointed, clean, excellent amenities and ambience. Please see my other review, I booked two rooms. The service from Ian, George, and Leticia was absolutely incredible, they displayed exactly what great customer service should be. I would highly recommend this hotel for anyone wanting to stay in the Itaim Bibi area of São Paulo!

Partner

10/10

Exceptional

30 May 2025

John

The Grand Mercure Itaim Bibi was a great place to stay. The location was excellent very upscale, with great places to eat, great bars, shopping, and the Central Park of São Paulo all within easy walking distance. Every room has a balcony, the rooftop pool had incredible views of São Paulo.
The room had a very comfortable King Size bed, amble space for working if needed, the room was very clean, nice size bathroom with a large walk-in shower, plenty of water pressure.
Ian, George, and Leticia at the front desk gave incredible customer service and even spoke fluent English, which was very helpful since I do not speak Portuguese! They were super friendly, very knowledgeable about the areas restaurants, bars, and other attractions like shopping etc.
I would give the stay a 10 out of 10 if that rating were available on this platform. I will return to São Paulo again, and only stay here.
It was a great experience indeed. Job well done yo everyone! Thank you!

Partner

10/10

Exceptional

29 May 2025

Douglas

Stayed here last year and liked the location and the hotel

Leisure Friends

8/10

Excellent

25 Apr 2025

Saeid

8/10

Excellent

20 Apr 2025

Yan Cheong

Quiet and convenient.

2/10

Poor

19 Apr 2025

Edgard

Worst hotel I have ever stayed

Business Self

8/10

Excellent

17 Apr 2025

Collins

Great hotel, but not quite th

10/10

Exceptional

24 Mar 2025

Jose

nice property and friendly staff

Business_and_leisure Self

6/10

Pleasant

17 Mar 2025

Baba Gurjeet

Average rooms and amenities. Their dining options are very limited. Breakfast is EXACTLY the same everyday.
the staff in the dining are are very nice and helpful. Lobby area is very small and has a lot of foot traffic, not a place to sit and enjoy.. .
This place is very noisy even in the guest rooms - not the hotel's fault as their are two major construction projects going on in the adjacent areas. It can be noisy at all odd hours including weekends.

I had a little issue with booking dates and initial discussions were painful and downright nasty from the staff. Eventually my extension was ranted but at a horrendous cost - thy RIPPED me off with nearly 3x normal room rate for one night.
The location is convenient for my work and I have many trips to SP coming up, but am not sure I will stay here again.

Business_and_leisure Self

10/10

Exceptional

25 Feb 2025

Austin

The views are amazing from the rooms and roof pool. Housekeeping and room service will take care of all your needs, food was amazing with room service. Very clean. Good centralized location.

Business_and_leisure Self

8/10

Excellent

16 Feb 2025

Justin

Aside from the beginning and end of our experience, It was a pleasant stay and well located.

Check-in (George) wasn’t welcoming at all. He did his job in accommodating us yet made us feel that we had to be pleasant to him apposed to us having a welcoming experience.

Valet service was good, yet their “system” was quite disappointing. We valeted our car for the night, yet when we checked out, they charged us for an extra day because our car was there past 11am.

This didn’t make any sense being that check-out is at 12pm ( which we did )

The valet company may not be part of the hotels management yet someone should definitely consider changing this. There is zero logic here and should be valid until the time of check-out.

One more thing - The cost for the breakfast buffet was fare yet why the coffee isn’t included was really odd.

Thank you to the rest of the staff !

Global traveller

Leisure

10/10

Exceptional

15 Feb 2025

Cristina

staff wonderful
very good
news more breakfast options
otherwise pretty good!

Business_and_leisure Family

10/10

Exceptional

14 Feb 2025

Justin

Excellent hotel in an up and coming neighborhood. The staff were very friendly and professional. Room was clean with really comfortable bed and linens. Nice view from the balcony.

The best hotel and best sleep I had during my two week trip in Brasil.

I saw other guests complaining about the repair work being done outside the hotel but feel they were being unfair as the improvements look like they will be very nice once completed.

Leisure Self

6/10

Pleasant

08 Feb 2025

Jerry

Nice and clean

10/10

Exceptional

27 Jan 2025

Leandro Rodriguez

Awesome

10/10

Exceptional

21 Jan 2025

Fabyola

It offers plenty of dining options and is close the mall and the best restaurants in the area.

Business_and_leisure Self

8/10

Excellent

17 Jan 2025

Jason

Great Location

The price on Hotels.com was £100 cheaper than what I actually paid.there was a lot of noise in my original room because of building work. The receptionist was happy to move me to a quieter and better room
Other than that it was a great stay.
I

Self

10/10

Exceptional

05 Jan 2025

Jaqueline

Good for business and families.

Business_and_leisure Family

10/10

Exceptional

04 Dec 2024

Matthew

My go to choice in São Paulo

Leisure Partner

10/10

Exceptional

30 Nov 2024

Silvia

We loves our stay!

Leisure Partner

10/10

Exceptional

30 Oct 2024

Jesus

Excellent!

6/10

Pleasant

16 Oct 2024

Akeem

The property itself was great, we did run into a problem when the power was gone on our first night we had book another hotel the second night. The staff didn’t reassure or accommodate us when we asked but it seem like a city wide problem so overall I can’t say I had much of an experience.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Francisco

I loved this hotel! Good for business, couples and family.

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2024

Nalanie

Great stay and spacious room

10/10

Exceptional

19 Sep 2024

Melvin

10 out of 10

10/10

Exceptional

10 Sep 2024

Andrea

Great stay, will return.

8/10

Excellent

31 Aug 2024

Duwayne

Nice hotel, but attention to detail needed.

Hotel is very nice, but heat did not work in room, only AC. Actually, the in room AC unit was not fully functional. Bathroom sink never provided hot water. Shower did. Shower was fantastic. Room great.

Lastly, lots of construction around property. I would wake up at 3am of metal item being delivered.

Self

10/10

Exceptional

03 Jul 2024

José Carlos

BOM

Acho que a limpeza de quartos deixa um pouco a desejar

Self

8/10

Excellent

27 Jun 2024

Karolina

I spent a week there while on a business trip. I enjoyed the gym and the room was nice and big and the bed was very comfortable. The service was excellent both at the reception and the restaurant.

The restaurant for lunch and dinner was just okay - nothing special and I preferred to eat out elsewhere but that was not always possible - the sushi restaurant across the street was fantastic.

The breakfast buffet is vast and generous. Unfortunately I try to avoid sugar and carbs so my options were limited to mostly eggs at breakfast. I would have liked to see more vegetables for breakfast like avocado, tomatoes, cucumbers, etc.. I was very glad to see that they had plain unsweetened yoghurt though!
I would definitely stay there again.

Business Self

10/10

Exceptional

22 Jun 2024

Matthew

Very nice room in centre of São Paulo will stay here again

Leisure Partner

10/10

Exceptional

19 May 2024

Said

Clean

Leisure Friends

6/10

Pleasant

14 Apr 2024

Luciana

Looks Good on pictures

Hotel looks good on photos however it is not as upscale as it the marketing intends to make you believe. The bedroom and bathroom were spacious; but the mattress was pretty hard, the coffee they offer in the room is horrible, and the Nespresso is only for executive rooms so they say.. for the nightly rate without breakfast I would expect at least a decent coffee brand in all rooms as standard, especially if you are on the go early in the am and want to enjoy a nice cup of coffee.. the breakfast offered for $15 pp is okay, nothing special, fyi juices are watered down. Also, be aware that there are 2 huge buildings in construction right next to this hotel one on each side and pretty close, so you may end up in a room facing the constructions on either side.. we almost cancelled our stay due to that but they accommodated us with a room towards the back.. all in all would not stay there again specially cost vs quality is not up to par.. Staffing was pretty friendly and outstanding
though!

Friends_and_family Family

6/10

Pleasant

05 Apr 2024

Sam

Not as good as expected

Construction works were very loud. Shower not always producing hot water. Sauna was out of service. Staff were not overly helpful or friendly.

Self

10/10

Exceptional

01 Apr 2024

Joel

Great hotel, would definitely stay again!

Leisure Partner

6/10

Pleasant

26 Mar 2024

Noir

Had a issue and they made me fix myself

Leisure Friends

10/10

Exceptional

26 Mar 2024

Saif

Enjoyed my stay. Staff were great and professional.

Leisure Self

10/10

Exceptional

29 Feb 2024

Alexandre

The staff was amazing throughout our entire stay, and the breakfest was complete with fruits, breads, tapioca and omelettes. The rooftop gym is really nice.
I highly recommend staying at this hotel.

Partner

10/10

Exceptional

10 Jan 2024

Kaitlyn

This hotel does live up to their standards. It's in a really nice and safe area, staff are kind and helpful, and the rooms are really comfortable. My fiancee and I had a wonderful time here, and the staff always went above and beyond to make sure we had a pleasant stay. I would love to come back again!

Partner

8/10

Excellent

08 Jan 2024

Hong

Clean and nice hotel. Front end staff checking in was slow and not informative of what hotel has to offer. Example, if breakfast was included or about the filter water included. The duvet cover was rough shape and had to ask for new sheet cover to use under the duvet blanket which was lovely. Unfortunately the hotel area all around is on construction so lots of noise hanging out in our patio and by the pool.

Leisure Partner

10/10

Exceptional

21 Dec 2023

Maria

Perfect

Business_and_leisure Family_with_children

10/10

Exceptional

26 Nov 2023

Heather

We loved staying at this property! It was clean, the staff was helpful, and there was a lot of places to walk to, to eat at!

Leisure Family

10/10

Exceptional

22 Nov 2023

Sang

I like the swimming pool and the views

Leisure Self

8/10

Excellent

20 Nov 2023

Verified traveler

Single beds not recommended

The hotel is well-located and very clean. However, the single beds are awful. Way too small and the mattress is not comfortable at all.

Friends_and_family Family

2/10

Poor

15 Nov 2023

shahin

The property was doing remodel on my floor and it was going from 8am to 5pm. Could not sleep.

Business Self

10/10

Exceptional

16 Oct 2023

Miguel

All good

I've stayed a few times already. Everything went well as usual

8/10

Excellent

16 Aug 2023

Maya

Its clean, great for business travelers and just some minor details missing to make it perfect - bathroom amenities, floor cleanliness, staff attention.

Business Self

10/10

Exceptional

14 Aug 2023

Mariane

Looks new and refreshed. Very big comfortable bedrooms

Business

10/10

Exceptional

25 Jul 2023

Rick

The hotel was great. The staff very accommodating. A very nice buffet breakfast was included in my room rate. The buffet offered fresh fruit, pastries, omelettes, scrambled eggs, juice and coffee machine. I rate it excellent. The rooms are very large, I believe most if not all rooms have a large balcony. There are several restaurants within a few minute walk. I would stay at this hotel again.

Leisure Self

10/10

Exceptional

26 Jun 2023

Krissia

The general manager / staff did the right thing. Solid stay ; clean- breakfast is good

however, Expedia lied and misrepresented them

All good

Leisure Self

10/10

Exceptional

24 May 2023

mark

A very comfortable hotel with a friendly staff in a great location close many shops and interesting restaurants.

Business_and_leisure Self

10/10

Exceptional

14 May 2023

Luiz

Good location

Leisure

8/10

Excellent

07 Apr 2023

Elizabeth

This hotel is overpriced for what it offers. I would not stay again. It is a nice hotel with a balcony overlooking the city. Good breakfast with terrible coffee. The area is safe but kind of sleepy. Biggest issue is there’s construction going on all sides of the hotel. Prefer jardines area with hotels half the price

Leisure Self

2/10

Poor

03 Apr 2023

Analida

Awful

There was a loud construction all day in site or next door and impossible to rest or work. We have a recording of the noise which was unbearable and ruined our stay.

Partner

8/10

Excellent

25 Mar 2023

Yun

It is a very nice hotel. However, check-in and check-out took a long time for a few customers. It was the same when I came back to pick up my luggage. I wished there was a porter who could take care of it.

Business Self

10/10

Exceptional

22 Mar 2023

Rosimar

The staff are very helpful. The check in very smooth. We arrive at the hotel early and they had a room available for us.

Leisure Partner

10/10

Exceptional

04 Mar 2023

berangere

Great staff and hotel

Leisure Partner

10/10

Exceptional

10 Feb 2023

Gabrielle

Great service, friendly, convenient location and clean

Self

10/10

Exceptional

07 Feb 2023

Carolina

Wonderful hotel, beautiful modern design, super clean, amazing helpful staff. Great location, close to Ibirapuera park and walking distance to many shops and restaurants in Itaim Bibi and Vila Nova Conceicao. Lovely roof top pool. I stayed 6 nights and ordered room service most days, food was delicious and came quickly every time. Special thanks to Esdras Lima from reception services and messenger Leonardo for always being so kind and helpful with any of my needs.

Business_and_leisure Self

10/10

Exceptional

12 Jan 2023

Julio Cesar

Beautiful hotel

The hotel and rooms are beautiful. Amazing views to the city and Ibiraquera park. Service at reception and restaurant was top notch. Got a late check out for a small fee.

Friends_and_family Friends

8/10

Excellent

27 Nov 2022

Young

The staff is quite helpful. From the photos I expected a little more, but the hotel and my stay were pleasant enough.

Business_and_leisure Self

10/10

Exceptional

21 Nov 2022

Filipe

The room was nice and spacious, comfortable and clean. The staff was excellent, whatever we needed they provided promptly. The breakfast was amazing and a great way to start the day in Sao Paulo. We will absolutely stay there again.

Leisure Partner

10/10

Exceptional

22 Aug 2022

Adewale

Great service! Couldn’t have asked for a better stay.

Leisure Partner

4/10

Poor

17 Aug 2022

Joseph

Food poor and service very poor .