Double Tree by Hilton Sao Paulo Itaim

Brazil , Sao Paulo
SAO PAULO, Rua Manuel Guedes, 320
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100 reviews shown

10/10

Exceptional

30 Nov 2025

Jennifer

The room was a little small but we cannot complain at all!! The beds were great. It was very clean, shower was great (loved the window in the shower). The TV channel options were plenty in Portuguese and English. My son had to take an exam for school and the internet worked great, reliable and strong. We loved the balcony and we loved the area. The breakfast was big! Plenty to choose from and the hotel has a little bar area and restaurant. The hotel is in a great location to walk in every direction for different food options. That was the best part, taking walks each day to explore. We had no trouble with calling an Uber or Taxi and traveled to so many tourist sites nearby. The hotel staff was wonderful and very helpful, many of them spoke english but they were very patient to let me try my Portuguese. I would defiantly stay here again!

Leisure Family

8/10

Excellent

19 Oct 2025

Carlos

Partner

10/10

Exceptional

17 Oct 2025

DANILO

Atendimento gentil e carinhoso com minhas filhas

10/10

Exceptional

13 Oct 2025

Daniel

Nice Breakfast!

Nice breakfesta. Many tasty and healthy options

Business

10/10

Exceptional

28 Sep 2025

Andrew

The staff were very helpful and friendly.

Leisure Friends

10/10

Exceptional

10 Sep 2025

Ivani

Good stay

Business Self

8/10

Excellent

26 Aug 2025

Erika

The room is very quite and confortable. I miss a s

Our stay was nice and confortable. The hotel is clean, the breakfast is delicious and the hotel is close to very good restaurants.

Partner

10/10

Exceptional

11 Aug 2025

Marcelo

Hotel reformado e com o atendimento impecável.

Nossa experiência de hospedagem foi excelente, equipe do hotel bastante gentil, desde o check in até o check-out. Um agradecimento especial do Antonio, responsavel pelo nosso check-in, ele foi muito atencioso conosco e com a nossa filha, agilizando nossa entrada no quarto.
Ficamos hospedados no quarto 709, todo reformado e com acomodacoes em perfeito estado, cama king size excelente. Cafe da manha com otimas opcoes e, na minha opiniao, melhor que de outros hoteis da redondeza.
Com a reforma do Hotel, o DoubleTree certamente ganhou a nossa preferencia no Itaim Bibi.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

ROGERIO

Cobrança errada...

Pelo preço praticado, o estacionamento deveria ser gratuito...
Mas na faina de terceirizar tal serviço o hotel lava as mãos tal como Pôncio Pilatos...
Ridículo !!!

Business

10/10

Exceptional

25 Jun 2025

Milena

Great location

8/10

Excellent

25 Jun 2025

BRUNO CESAR

Localização ótima.

Hotel bem localizado próximo a diversos restaurates e numa rua tranquila. Café da manhã poderia ser melhor.

Partner

10/10

Exceptional

19 Jun 2025

vudhichai

Beautiful and safe neighborhood

Leisure Self

10/10

Exceptional

01 Jun 2025

Aline

Foi uma ótima estada. Os funcionários são todos ótimos, o café da manhã é super bom e o quarto é adequado e limpo. A TV é grande, cama e chuveiro ótimos. O quarto não é enorme mas é o suficiente e muito charmoso. O café da manhã é variado e vai até 10h30. Gostei muito das opções oferecidas.

Partner

4/10

Poor

19 May 2025

Vanessa

Cama e lençóis ótimos, banho morno a frio de noite, água não esquentou… somente no outro dia, q o dia estava mais quente. Linha telefônica estava desligada, pedi q fossem avaliar e fui prontamente atendida e realmente estava sem funcionar. Café da manhã bem servido.

Business

8/10

Excellent

26 Apr 2025

Sjoerd

Nice area, hotel needs to be updated

8/10

Excellent

12 Nov 2024

Maryonna

Front desk staff members were very helpful and courteous Unfortunately the housekeeping person didn't do a good job.

Leisure Friends

10/10

Exceptional

10 Nov 2024

Armand

Excellent!

Business Self

10/10

Exceptional

04 Apr 2024

Martin

Nice

Business Self

6/10

Pleasant

18 Mar 2024

Altino

Problemas com o 1º quarto cheiro ar condicionado máquina de café avariada o que me obrigou a mudar solicitação imediatamente aceite e apoiada pela recepção. O pequeno almoço pouco diversificado incluindo a fruta. O melhor que o hotel tem é o seu pessoal de serviço.

Business

10/10

Exceptional

29 Feb 2024

Nataly

Amei ficar nesse hotel. Os funcionários são muito acolhedor e o serviço e incrível. A localização nem se fala, e perfeita.

Partner

10/10

Exceptional

25 Feb 2024

Excellent customer care

We had a very comfortable stay. The breakfast was amazing and the hotel staff were very friendly and catered to all our needs. We would particularly like to thank Liae, Samantha, Julu and Gabriel for looking after us so well. We will definitely recommend the hotel to all our family and friends

Friends_and_family Family

10/10

Exceptional

16 Oct 2023

Olivia

Great property nice location breakfast was delicious

Leisure Family

10/10

Exceptional

06 Apr 2023

Kevin L

Staff was very friendly

10/10

Exceptional

20 Feb 2023

Anwar

Nice ,clean and comfortable . And they let me checked in early .

Friends_and_family Friends

10/10

Exceptional

17 Dec 2022

ilan

Will be happy to comeback

Great location nice room worked very well for my business trip

Business

6/10

Pleasant

02 Aug 2022

Vanessa

The condition of the bathroom in the room was not pleasant. Very old, poor lighting, poor water pressure.

Business Self

10/10

Exceptional

04 Apr 2022

Freddy

Ubicación

Business_and_leisure Family

10/10

Exceptional

05 Dec 2021

Jonathan

great service and excellent location. This was my 2nd stay at this hotel

Leisure Self

10/10

Exceptional

02 Dec 2021

Erol

Great value hotel. Clean rooms, good service, and amazing location. Would definitely stay again

Friends_and_family Friends

4/10

Poor

15 Nov 2021

Verified traveler

Not up to the Hilton brand

Room was loud. Housekeeping didn’t come before 4 PM. Blow dryer didn’t work. No hot water. In general room in poor quality. Front desk never answered the phone. Didn’t return my deposit when I checked out and charged me an extra 400$ for no reason. I caught this on my credit card bill and they said they’re going to fix it, but have not done so yet.

Self

10/10

Exceptional

04 Jun 2020

Marcelo

Amazing Service

Great service, amazing location and very helpful staffs.
I had a late flight and they let me to stay a litter longer, I'm very thankful for that. Excellent room, very clean, I really recommend this hotel.

Self

8/10

Excellent

29 Apr 2020

Sean

Serviceable hotel for a short business trip.

Business

8/10

Excellent

22 Apr 2020

Tariq

COVID conditions

Under COVID conditions nothing is normal so the best you can hope for is a great staff, cleanliness and a good breakfast. 5 stars on all of those

Business

10/10

Exceptional

09 Mar 2020

Verified traveler

Hotel with recente renovations. Good value

Partner

10/10

Exceptional

30 Dec 2019

Lidiane

Highly recommended!

It's the second time I stay at Hotel Itaim, and I would definitely come back again. Excellent service, delicious breakfast with many different options and I've had a really good time in the pool.

Room is spacious, very clean and the bed is quite comfortable.

Frigobar items are expensive, so I would not recommend having anything from there. In the overall, a very good experience.

Partner

8/10

Excellent

23 Sep 2019

Renato

Nice experience.

Business

8/10

Excellent

27 Apr 2019

Verified traveler

The hotel is a little bit old, but the staff is very good,

Business Partner

8/10

Excellent

28 Nov 2018

Phillip

Breakfast needs serious improvement.

6/10

Pleasant

16 Aug 2018

Asked for high floor and got only second floor because I booked through Expedia.

4/10

Poor

11 Aug 2018

Clay

The location of the hotel is in a nice area within São Paulo. There are lots of good restaurants and shops nearby. However, this hotel is only one of many to choose from in the Itiam neighborhood. The price is reasonable, but in my experience comes at the cost of very poor housekeeping service and a disturbing desk staff policy where they let themselves into your room at 10 o’clock at night while you are sleeping to ask, “Is there is anything you need?” There are no safety bars/chains on the inside of the door so if/when they want to come into your room, there’s no way to prevent it.

8/10

Excellent

11 Apr 2018

Leonardo

Hotel is ok. Wi-Fi connection was really bad

6/10

Pleasant

01 Apr 2018

Verified traveler

the hotel is closes to restaurants and bars areas

it was so so, its hard order food over the room service if u dont speak Portuguese ,other bad things is hotel staff open your room without knock any time during the day and u wil be lucky if they clean ur room well on your stay

8/10

Excellent

12 Jan 2018

ROGER

Inexpensive but perfectly convenient

Budget hotel, no frills, good neighborhood with plenty of restaurants.

8/10

Excellent

25 Sep 2017

Fabiana

hotel stay

The location is fantastic!! lots of options walking distance, very friendly staff, great breakfast and good value for the restaurant very friendly staff at the restaurant. However their system wasn't working properly and the whole reception of the hotel and so on smell frying something like that, not very pleasant the smell at all.
A part of that everything was ok.

10/10

Exceptional

02 Jan 2017

Verified traveler

Location is excellent. Close to almost anything in Sampa. A Uber drive away.

6/10

Pleasant

13 Jun 2016

Verified traveler

Quick stay and everything OK. Very good location.

10/10

Exceptional

01 May 2016

laurence

Great service nice hotel will use again

8/10

Excellent

26 Feb 2016

Bob

Nice hotel located near comfortable amenities.

The experience was a good one. The hotel location is great. Near restaurants, bars, and easy access to most business districts. One drawback for a business traveler was the slow speed of the WiFi.

4/10

Poor

29 Nov 2015

Arturo

Old rooms. Dirty aisles.

Dirty and old, just a fotos breakfast. Restaurant bar.

8/10

Excellent

22 Nov 2015

Ricardo

not great.

Mosquitoes in the room. also, floor 5 smells of smoking. Other than that, a good location close to restaurant options and central to my needs.

6/10

Pleasant

21 Aug 2015

AdrianJ

Not bad, but rooms need updating/cleaning

Great location and hotel staff is very helpful. The breakfast buffet is fantastic! However, the condition of the rooms was a bit disappointing. A bit run down and in need of deep cleaning. I would suggest staying at the Tryp Rua Iguatemi instead.

10/10

Exceptional

13 Aug 2015

Verified traveler

Very nice hotel

Very clean friendly staff and updated room. Very nice bathroom

4/10

Poor

02 May 2015

Ricardo

Primitive resources

Put me in a room near the elevator. Buzzer for open door sounded too loud inside the room. Very hard to rest with that annoying noise.
Internet DiD NOT work. Even we were three guests claiming at the front desk at the same time, the staff still tried to convinced that there was a problem in our iPads, Android devices, etc.
Spent three hours talking to tech support. They reset their system four times but could not fix it.

8/10

Excellent

14 Apr 2015

Verified traveler

Business Hotel

I had a pleasant short stay at this facility. The rooms were clean and comfortable. The internet was a little slow and my colleague and I both had trouble connecting in the breakfast area.

6/10

Pleasant

29 Mar 2015

Verified traveler

Great location, just ok hotel

This is a 3 star, maybe 3.5 star hotel in US standards. Nothing really fancy about it to make it a 4 for sure.

8/10

Excellent

16 Mar 2015

Jim

Nice hotel in the middle of Sao Paulo

I had a great experience at the TRYP. The front desk staff were friendly and flexible in terms of early check-in and late check out. Everything I needed was within walking distance and the best part was the rooftop pool with views to Sao Paulo's Jardin neighborhood.

6/10

Pleasant

27 Jan 2015

catherine

Great street

This is an old hotel with small rooms and very small bathrooms with just shower stalls. The only reason I stay here is that I like that all rooms have balconies and the the street is so cute and beautiful. Also service is good but very limited options.

8/10

Excellent

13 Dec 2014

Verified traveler

A Great business hotel, conveniently located.

This is a great business hotel. It's safe, clean, modern, conveniently located, and a very good value. It also has an excellent and varied breakfast. I stay here once or twice a year for about 3-4 days each, and it is always good.

My last stay in December 2014 was the same. But I have two quibbles. First, the toilets require many flushes to get everything down. This is unacceptable. Second, on this trip, for the first time, there was no staff who spoke English.

8/10

Excellent

15 Oct 2014

Verified traveler

very good experience

nice hotel. wide rooms with helpful staff

6/10

Pleasant

08 Sep 2014

Eka

Good location very small

Rooms very small, very noisy as well, as all doors slam and one can hear next door neighbors. Very basic amenities. If one just needs to sleep, this is a place. Great view from balcony.

10/10

Exceptional

11 Jul 2014

Verified traveler

Great hotel in a great location

We stayed at the TRYP Sao Paulo Itaim Hotel for 10 nights during the World Cup and thought it was fantastic. The rooms are spacious and clean and the surrounding neighbourhood was clean and felt quite secure. Reception staff were very helpful. Would definitely recommend.

Partner

8/10

Excellent

02 Jul 2014

Verified traveler

It was a nice stay, hotel staff helpful in spite of occasional language barriers, will definitely stay there again and recommend to others

Family

6/10

Pleasant

25 Jun 2014

Verified traveler

Great Location

Great stay until the end when they thought I had not paid because they had not received payment from Hotels.com. They withheld my belongings and were threatening my friends with theirs if we did not pay AGAIN.

Family

8/10

Excellent

17 Jun 2014

Verified traveler

Great location!

Great location, Near a lot of restaurants and pubs.

8/10

Excellent

15 Jun 2014

Maggoo

Good location for business and Entertainement

My experience was very good since I had already stayed in the same area before.

6/10

Pleasant

09 Jun 2014

aaron

nice hotel

excelletnt people excellet location excellet brekfast, litle room, hight price

8/10

Excellent

07 Feb 2014

Nice rooms and location - terrible internet

Requested a non smoker room - was put in a smoker room.
After complaining they changed. Rooms are nice for São Paulo and the rate.

Wifi Connection is absolutely inadequate. Website to connect is very cumbersome. Then they give you 24 hours for free for a 3 days stay. Did not have time to complain (wifi was included in rate).
Internet speed was pretty bad - 764kb download and 256kb upload. - almost like modem speed.
They really need to improve this for a business hotel.

Location is good - lots of restaurants and nightlife in walking distance.

8/10

Excellent

30 Jul 2013

Miguel

Great Location & Very comfortable

I have stayed here many times. I love the location. It is convenient, safe, quiet and many good restaurants and bars in the neighborhood. The living room and kitchenette make this hotel feel like a home.

8/10

Excellent

05 May 2013

Jennifer

Good hotel in nice neighborhood.

The hotel is in a nice neighborhood with places to walk to. Rooms were clean and the staff very accommodating.

10/10

Exceptional

23 Apr 2013

Jimmy

Great place, great price

Great place especially for the price. More like an apartment or boutique stay rather than a big hotel chain. Breakfast was good and in a great location. Ample wifi for skype.

8/10

Excellent

10 Apr 2013

Verified traveler

Great for quick visits of work.

Very nice experience. People helpfull. I would like to come back again, ando recommend this hotel.

Family

10/10

Exceptional

11 Mar 2013

Verified traveler

Great value. Very safe location, convenient for business meetings. Very clean and comfortable rooms.

6/10

Pleasant

03 Mar 2013

Verified traveler

Excellet location

Room had an awful smell. I had to buy an air freshener to help. There is only one chair in the room and it is not comfortable, good lock if you want to watch TV sitting down.

6/10

Pleasant

20 Feb 2013

Verified traveler

Weak link of TRYP Hotels

Have stayed at most of the TRYP hotels in Sao Paulo and the condition of this hotel is the weakest of the group.

8/10

Excellent

19 Feb 2013

Excellent location

Very friendly and efficient staff. Excellent location.

8/10

Excellent

29 Jan 2013

Great location. Reliable service.

Hotel is conveniently located in Itaim with many restaurants and cafes within walking distance. Hotel is a very realiable choice. The deluxe rooms are much nicer if 2 ppl are staying in the room.

4/10

Poor

06 May 2012

Osanan Barros

good location

It was a \"fair\" overall stay. I felt a bit disappointed when my late check out request was accepted, and then I was disturbed by staff asking me what time I was plannning to leave, way before the previously agreed late check out time.

8/10

Excellent

23 Apr 2012

Mauro F

Tryp Sao Paulo Itaim

Good localization, good service and safe.

10/10

Exceptional

06 Feb 2012

Verified traveler

Tryp Hotel

Quiet, entry area very nice and modern
Room is in need of an update but was confortable
Internet worked well (free wireless) in the room, even if speed is slow (a problem in Brazil)
Would reccomend the hotel without reservations

8/10

Excellent

10 Aug 2011

Verified traveler

Good choice for Itaim and southern districts

Tryp Itaim is conveniently located at the heart of Itaim a busy and sophisticated neighborhood. I try to stay there everytime I travel to Sao Paulo.

8/10

Excellent

29 Jun 2011

Verified traveler

Very Good

Overall a good hotel. One gripe, they need to overhaul and upgrade the workout room - the equipment is old and does not work very well.

4/10

Poor

27 Jun 2011

Levy

Not good

The stay was bad, the service desk was slow and bad prepared, the room conditions was bad, the air conditioning was noise.
The breakfast was ok.

Partner

8/10

Excellent

25 May 2011

Skilled Mary

Convenient location, comfortable stay

Perfect location. Near excellent restaurants and wonderful shopping malls. Accessible to all main business centers. Adequate pricing. Very good breakfast.

2/10

Poor

20 May 2011

steve

Awful experience

Reserved a non smoking room with double bed. Checked in, got a room with two single beds, okay no problem. room is kinda of old but okay.
unpacked. went to a meeting, came back room as full of cigar smoke, turns out im on a smoking floor, clothes everthing stinking of cigar smoke.
so they move me, yet again ask for room with double bed, get two singles.
okay, then air conditioner, is leaking water, drip drip all night and its not even that powerfull. food is awaful and i endedm on sunday night had an omelette i ended with with food poiseing which left me with fever and diarahea for three days and my stomach is still not right,
at peak times during check in and out they have one person at the desk, waits are horrendous... stay very far away

8/10

Excellent

12 Apr 2011

Marcio

walking distance to some good food/entertainment is a plus

Friendly and well located. the price is above average for the category, but maybe not in Brazil these days...

4/10

Poor

26 Jan 2011

Big Mo

Just ok

Tired hotel in good location. Small TV with limited English channels (no sports) or news. Room is smallish with noisy wall mounted A/C. Pool is nice on the roof. Very friendly and helpful staff.

6/10

Pleasant

24 Jan 2011

Anonymous

So so in sao paolo

So before I begin I should warn u, sao paolo in jan is expensive. That being said the tryp is decent for the price. Need to get tvs that arent 200 yrs old but good local and nice staff. If u can acford 200 a night dont stay here. If u want a placeto lie ur head this is the place for u.

8/10

Excellent

11 Jan 2010

Lars Peterson

Clean, friendly, nicely located.

The staff was extremely helpful and patient with our questions in English (we spoke no Portuguese). The room was modest but clean and appropriate for the price. When we walked up and down the street, we found many nice restaurants, coffee shops, and pubs and felt very safe.

Partner

8/10

Excellent

02 Oct 2009

Verified traveler

Room size

The hotel is conviniently located and it caters to business travel. The rooms and specialy the bathrooms are extremely small. Over all the value for your money is good with good service.

4/10

Poor

14 Sep 2009

Cristiano

Needs Urgent Renovation

The hotel is at a great location but the interior needs urgent renovation. The rooms and the bathrooms are old and small, and there are only two small elevators for all the guests. I suggest looking for other options before choosing this hotel.

6/10

Pleasant

02 Sep 2009

Tomas

Nice, but could be better

I stayed in Tryp Itaim for an extended weekend. The location of the hotel is very good, at walking distance from Shopping Iguatemi, and some good restaurants. However, the room seemed somewhat outdated, and the breakfast buffet was good, but not as complete as one usually finds in Brasilian hotels of this category.

6/10

Pleasant

02 Sep 2009

Andre

great localization

what i expected

4/10

Poor

28 Aug 2009

Needs redecorating and freshening up!

The hotel staff is friendly but the accommodation was poor. Not enough plugs in the room, wallpaper peeling, carpet stained and needs a good lick of paint everywhere.

10/10

Exceptional

04 Mar 2026

sarah

Otimo

10/10

Exceptional

02 Dec 2025

Rodrigo

Top

Business Friends

8/10

Excellent

26 Nov 2025

Carlos R B

Partner

6/10

Pleasant

18 Nov 2025

JOSE I

Las habitaciones necesitan una renovación

Business

8/10

Excellent

03 Nov 2025

Alexandre

O chuveiro é bem fraco. 2a vez que me hospedo e acho a mesma coisa....fraquinho e não esquenta muito. E o café da manhã nos domingos é sem estação de tapioca e omelete. A academia precisa de manutenção, pois não acompanha o nivel do hotel.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Ricardo Alberto

Quarto amplo e bem montado

Friends_and_family Friends

6/10

Pleasant

28 Oct 2025

HEITOR

Estava chovendo, parei o carro no valet, com criança, malas, carrinhos, etc, e ninguem veio ajudar.

Além disso, pedi Ifood, meu filho de 7 meses estava dormindo no quarto, portanto não era possível comer lá. Desci e sentei nas meses que ficam próximo ao café. Me impediram de comer lá, alegando que era um restaurante. Haviam cerca de 10 meses, sendo que apenas 2 estavam ocupadas. Inacreditável.

Gostava muito do hotel pela localização e comodidade, mas irei reavaliar nas próximas oportunidades.