Caleb
Excellent stay and wonderful staff!!
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Hampton Inn New Albany Louisville West
Jeffersonville - IN · United States
411 W Spring St New Albany Indiana 47150 UniView location
8.8/10Excellent926 Reviews
Cleanliness9.2/10 9.2
Service9.0/10 9.0
Comfort9.0/10 9.0
Condition9.0/10 9.0
Amenities8.8/10 8.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hampton Inn New Albany Louisville West
When you stay at Hampton Inn New Albany Louisville West in New Albany, you'll be on the riverwalk, within a 10-minute drive of Louisville Slugger Museum and Kentucky International Convention Center.
This hotel is 11.6 mi (18.6 km) from Kentucky Exposition Center and 5.7 mi (9.1 km) from KFC Yum Center. Make yourself at home in one of the 128 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.
Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in New Albany?
This hotel has 600 square feet (56 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No cribs (infant beds) available
No alcohol served onsite
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The seasonal pool will be open from June 01 to August 31.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Alcohol is not served at this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet fee: USD 50 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Ohio River Valley
0.1 km / 0.1 mi
Riverfront Park
0.4 km / 0.3 mi
New Albany Riverfront Amphitheater
1.1 km / 0.7 mi
Ohio River
1.5 km / 0.9 mi
Baptist Health Floyd
2.7 km / 1.7 mi
United States Marine Hospital of Louisville
6.1 km / 3.8 mi
Kentucky Bourbon Trail Visitor Center
8 km / 5 mi
Kentucky Museum of Art and Craft
8.2 km / 5.1 mi
Louisville Science Center
8.3 km / 5.1 mi
21c Museum Hotel
8.3 km / 5.2 mi
Baxter Park
8.3 km / 5.2 mi
Louisville Slugger Museum
8.4 km / 5.2 mi
Frazier International History Museum
8.4 km / 5.2 mi
Muhammad Ali Center
8.6 km / 5.3 mi
Evan Williams Bourbon Experience
8.6 km / 5.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Hampton Inn New Albany Louisville West
100
reviews shown
Anne
Excellent hotel and quiet
Courtney
Good breakfast options, we wish they refreshed our room between days though so we could have clean towels.
leslie
Good breakfast , parking and very friendly and helpful staff !
Cathy
Our first night was rough. Our air conditioner did not work even when they gave a batteries for the thermostat. After no sleep, they gave us a different room the next night.
Cecilia
We stayed for one night only, location is convenient. The room was clean and comfortable. Front desk was very helpful
Tony
Very friendly staff. It was an unexpected stop due to traffic delays and weather. I came in very late, the staff was awesome.
George
Plenty of parking. Tasty breakfast. Friendly staff. Very nice room, with A/C that worked well. Very pleased with my stay at the Hampton Inn.
Linda
Breakfast was not as good as it was in past stays. All around it is truly a lovely place to stay.
Andrew
Great experience would stay again
Mark
This hotel was perfect for what we needed. The staff was extremely helpful (only 1 exception but we saw him for 10 minutes) EVERYONE ELSE was phenomenal. Hotel was clean, breakfast was great, and location was convenient. We were dropping our daughter off for a month of training and had necessary package that had to be rerouted to the hotel because of delivery time. As luck would have it, the package was delivered late and we were already 500 miles away. The host staff- especially Faith- assisted me in getting the information I needed to have the package delivered to my daughter. I will be going back to pick her up in a few weeks- I will be staying there again.
Trina
Breakfast was great, saved a bunch of money that way.
roxanne
First time to stay at Hampton Inn. Everything was perfect except the main thing we need to sleep good. You guessed it! Air conditioning. The thermostat is motion activated. When you go to sleep, the air conditioner does not come on at all. Therefore you get hot and stuffy until you get up and move around. I did tell the front desk the night of and they could not do anything about it.
Patty
Everything was great
Anthony
Toilet seat was loose. No handrails.
Erik
Stayed for youth baseball tournament. Close to Louisville with easy access to highway. Breakfast was really good too! Would definitely stay again!
Barb
It was nice we would stay again
Shannon
Amazing stay and staff was very helpful.
Andrew Joseph
Clean rooms! Very nice breakfast!
Donna
Receptionist at desk was very friendly and helpful. It was quiet.
Hadley
This place was clean, friendly and had great amenities. We enjoyed staying there and will every time we are in the area.
David
I had several concerns about the facility. First, accessing the free Wifi adverstised was difficult, if you're not super computer literate. The hotel is obviously promoting its Hilton Honors' alternative. Second, NO cleaning service was provided during my three nights at the facility. This was particularly disturbing after I called this to the attention of the person at the desk and asked for a cleaning and vacuuming after I killed a roach coming out from under my bed. Other matters need to be reconsidered by management. The absence of fruit options other than two types of apples (all I saw during my stay) is highly unusual. And, lastly, the options in the little shop were pretty pathethic if you want a late night snack. I had contemplated being a regular visitor, as I have a brother living a few miles away. I highly doubt I will return.
Jacob
Had a big breakfast a lot of different options.
Michael
.
Jeremy
Thank you, always a good stay
Stephanie
The hotel was neat and the breakfast was pretty good.
Arynn
You get what you pay for. Not in the very best area, but not so sketchy that you're terrified to walk in. Pulled into the parking lot and got hit with a strong smell of marijuana in the parking lot (obviously not the hotel's fault). Most of the parking is behind the building, and I was a little too worried that late night to park back there and have to walk around alone. I ended up parking in the raggedy building right next to it's parking lot. I had a pretty late check-in (around 11PM) and the night staff was nice enough and provided an easy check-in. The room was clean enough, but it could use a couple repairs. The biggest issue I had was the crack in the ceiling of my bathroom leaking down on me and dropping water on my head/back while I was trying to use the toilet. A few rough patches on walls and the bathroom door could have used a freshen up. The breakfast was actually quite good, along with the coffee. Not a terrible experience for only a $100 in a King Bed room, but not something I'd go to for a vacation. Thankfully I was just there for a quick sleep on a work trip. Morning staff at check out was pleasant also.
MARK
Welcoming and friendly staff. Great breakfast.
CESAR
All is well.
Nancy
We will definitely stay here in the future!!
Jacob
I have stayed here a couple times as I have friends nearby. The first time was very pleasant. Clean and great breakfast etc. this last time was a bit different. Felt like a lower quality hotel. Especially since I stayed at another Hampton inn on this same trip. Hallway carpet was stained and dirty. Bunching up in places. One of the elevators was broken with no sign on it. The cold water was still very warm. Bathroom wasn’t the cleanest and was showing its age. Overall, not the worst. But I’ve certainly stayed at better Hampton inn hotels. I like them.
Selena
They have a clean building and a warm, delicious breakfast. The staff is amazing with their customer needs. I honestly recommend this place for you and your family. Buen servicio, y ambiente.
Connie
Everything was fine except I couldn't get the AC lower
Regina
The hotel was clean and the staff helpful and pleasant. Breakfast was fine- normal for a free hotel breakfast. Parking was plentiful and convenient.
Chuck
We liked the staff but the hotel is not in as nice condition as most other Hampton’s we have stayed at.
Sharon
Clean property, friendly staff, quiet room
Mary
Good options for a hot breakfast. Parking and area felt safe.
Valerie
Ron was wonderful. There was a mix up with our room and h took care of us. Breakfast was great. Rooms were clean and beds were comfortable. Shower pressure was great too.
Terry
Nice up to date and clean hotel. Staff was nice and parking was well lit and close to main entrance. Had a very large outdoor pool with seating around it. Complimentary breakfast had multiple choices with staff constantly refilling with fresh food.
Philip C
I was disappointed with the breakfast...no scrambled eggs and bacon...no biscuits and gravy... didn't really care for the omelette served...no cinnamon rolls.
Michelle
Good breakfast. Nice staff. Mostly clean. Carpets and some chairs could use an update!
Renee
This is the 2nd Hampton hotel that I have stayed in this year and it was as great of a hotel as the other for a very reasonable price. I would definitely look at staying with them in the future no matter which state.
Sonja
Pleasantly surprised by this hotel. From the outside didn’t look anything special, more like a 2 star hotel. Inside was very clean, staff was extremely helpful, positive, with a constant smile on their face, ready to help in any moment. My stay was during the Kentucky derby and even though the hotel was full, staff was still friendly. Breakfast was fresh and tasty and the room was very clean. Great place.
Chris
Great
melissa
Quick, checkin, very friendly staff, and clean. Not enough toilet paper in room or towels for stay. Breakfast variety was ok, but wish there was a better variety.
Sandra
Breakfast was good. Was supposed to be over at 9, arrived about 8:15 and they had started to take things down while I was fixing my plate. Friendly staff, good parking and clean room.
Terry
My wife and I enjoyed our stay very much. The staff was helpful and friendly. The room was spotless and the bed was huge and comfortable. The breakfast was fantastic clean and very good. Hot fresh and tasteful. Building was clean and parking was fine. Absolutely no complaints.
JOEY
Yes
Diane
Everything was great
Deborah
Wonderful breakfast & interactions with staff. Very comfortable & would recommend & revisit.
Katie
Very plain very nice breakfast was wonderful!
Brian
Great room, clean, and breakfast was really good with selection and quality!
Janet
Staff was great & accommodating! Room was spacious, comfortable and quiet despite the fact that the hotel was full. The room was very clean. Bedding and towel were very nice. I'd highly recommend!
Angela
Room was clean, front desk was great. Bed was horribly uncomfortable and the thermostat was difficult to work with for some reason and the temperature was not regulated
Matthew
Clean
Craig
The rooms were nice, the breakfast left a lot to be desired!
Kimberly
Everything was very pleasing.
omar
Room was nice
Mat
Room was good n staff was nice, parking lot and entrances were horribly shoveled n plowed from snow over a week ago
ellis a.
The room was very clean
The staff went \"over the top\" in being helpful
Room had everything that I needed
Bathtub could of used a rubber floor mat
Room price was reasonable
The staff went \"over the top\" in being helpful
Room had everything that I needed
Bathtub could of used a rubber floor mat
Room price was reasonable
Deborah
Remote check in did not work. I made several calls and only got recorded messages. Did finally get someone at the hotel and was given an 800 number to call, which didn't help. Called the hotel again was told the check in did not work because I reserved the hotel room on Orbitz instead of Hampton Inn. I was able to arrange reservation so that my daughter could check in without me. This whole process was very frustrating and took lits of time. L
Tyler
nice staff and warm, comfy lobby.
Toby
All of the staff was very friendly
Paul
Clean and bed was good. Very quiet.
Gabrielle
Everyone who works there was amazing, helpful, kind & professional. Really love the fresh baked cookies, bowls of fruit & the well laid out coffee & tea set up in lobby. Great lobby, large & designed so that there are multiple places you can gather with friends or met up when you’re going out to dinner. Rooms are large, quiet & very comfortable.
Olevia
Didn’t get to get breakfast I slept straight through it. Rooms very clean staff was great
Terri
Didn't eat breakfast
Brenda
This appears to be an older hotel that has been updated. The floors, elevators and walls were not clean. The bedding was clean and comfortable. There was no cold water in the shower or vanity area.
donald
yes, room was ok. staff good. the next mornings was a problem was the shower curtain. it was not tall enough to stop the water from flooding down to the toilet. this room 218 is a wheel chair room. I cleaned up the water as best I could. the shower curtain was not tall enough to touch the small roll over barirer for a wheelchair person. I reported tjis to the front desk. the stay is always good.
Dean
Breakfast was great. The carpets throughout the building could use a major cleanining or replacement. Heat in room was very temperamental.
Daniel
Easy check in
Rhonda
Friendly staff - clean and comfortable
Lisa
The hotel was clean, staff was great and friendly. Only downside was heat was not working properly near the elevator, it felt as if the AC was on.
Kimberly
.Great Hotel!
Marlin
Wonderful hotel and such lovely staff!
allen
Room was nice,there heat works ,staff was nice, breakfast was average, easy parking,clean rooms . carpet in the hallway needs updated put overall nice place to stay
Alice
Very convenient location for us. We were in town for two days visiting family. We only slept at the facility and had a good experience.
Fallon
The breakfast gave
Jennifer
The room was fine but there was no one at the desk to check us in and no way to notify someone that we were there. Waited longer than we would expect for someone to come to the desk.
Sabrina
Stay was perfect! Friendly staff, very clean
Ross
Clean room! Helpful staff!
Patricia
The room was very clean. Breakfast was great. I liked the fact the food was hot.
Ron
Our stay was pleasant, and the room with two queen beds was comfortable, though on the smaller side. The only issue we encountered was with the air conditioning unit, which is located directly under the windows and blows air straight onto the beds. Unfortunately, there’s no way to adjust the airflow, which makes it uncomfortable—especially for whoever is sleeping in the bed closest to the unit.
Samantha
Beds were very hard.
Did not get the room I booked and paid for.
Toaster did not toast the bread and the bread fell on the counter instead of sliding to the front of the tray.
The jelly was like slime and tasted spoiled.
Did not get the room I booked and paid for.
Toaster did not toast the bread and the bread fell on the counter instead of sliding to the front of the tray.
The jelly was like slime and tasted spoiled.
Rakshanda
Everyone was amazing and everything was comfortable and seamless. The breakfast options were really appreciated. Thank you so much for the stay!
Micheal
Everything was good had no issues just a very perfect stay
kari
Room was clean, checkin was quick and efficient, ease from room to take dog out was nice, breakfast was fabulous!
Deborah
We had a great stay. Our room was clean. The furniture is definitely starting to show its age. The bed was comfortable. And the breakfast was enough to satisfy.
Tina
Very clean and the staff was nice.
David
Hotel was great for our three days in New Albany this week. Breakfast was better than the normal hotel buffet. Festival nearby was walkable and had great restaurants. The only issue during our stay that reduced the rating was the fire alarms going off and waking us up at 11:45 PM and everyone being evacuated out of the hotel until approximately 12:30AM when the hotel was released for reentry by the fire department.
Celeste
Very comfortable beds, good parking, pleasant staff, clean rooms, shower was good. My husband, his mother and i enjyes our stay
Dennis
Thank You.
Connie
Room was well taken care of, good hot breakfast too.
Jillian
OK, but not up to usual standards.
The clerk at check-in was nice enough, but not what I would call customer-service-oriented. He did not seem very knowledgeable about the area and seemed more concerned with his personal life than our stay/questions.
Usually, we find Hampton Inns a \"cut above\" other similar hotels, but this one was a little disappointing. The lobby area and breakfast area were nice and clean. I appreciated the ice water and cookies at the front desk. However, once we started heading to our room, the hotel took on a different feel. The carpet in the hallway showed visible dirt (or mud that they had tried to clean, but had turned the carpet brown) and the rooms' doors had streaks/marks. Everything was gray, so it just seemed a little bleak. Our room was OK ~ clean with attempts at updates, but it felt a little musty and more cramped than other Hampton Inns I've stayed at.
Usually, we find Hampton Inns a \"cut above\" other similar hotels, but this one was a little disappointing. The lobby area and breakfast area were nice and clean. I appreciated the ice water and cookies at the front desk. However, once we started heading to our room, the hotel took on a different feel. The carpet in the hallway showed visible dirt (or mud that they had tried to clean, but had turned the carpet brown) and the rooms' doors had streaks/marks. Everything was gray, so it just seemed a little bleak. Our room was OK ~ clean with attempts at updates, but it felt a little musty and more cramped than other Hampton Inns I've stayed at.
James
Rooms were clean and comfortable. Staff members were very nice and helpful.
Tanya
I had to switch rooms after unpacking & then discovering my original room did not have blackout shades, just the light somewhat see through shade. The lights outside would've definitely disrupted sleep. Staff was accommodating and found another room for me close by. I also had repeated issues connecting to the WiFi on my phone (laptop was fine). I think a mat in the tub would be good to prevent slipping. Otherwise, it was a good experience. Appreciated the breakfast.
Michelle
Clean room, comfortable beds, great breakfast bar!
Natasha
Was not informed that room is only serviced upon request during check-in. Had no towels so went to the front desk to get towels and they were out. Also breakfast was very mediocre. Potato’s were half cooked and raw. Did not bother eating it the second day of the stay.
Jennifer
Stayed one night and it was a nice hotel.
Robert
Been here before. Great place, and convenient to restaurants in town. Plenty of parking, felt safe.
Location & surroundings
Hampton Inn New Albany Louisville West
411 W Spring St New Albany Indiana 47150 Uni, New Albany, United States
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