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Holiday Inn Express New Albany

Jeffersonville - IN · United States

506 West Spring StreetView location

8.0/10Excellent890 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort8.2/108.2
Condition8.0/108.0
Location8.4/108.4
Neighborhood7.4/107.4
Quality9.0/109.0
Value8.0/108.0
Amenities8.2/108.2
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  • Hotels with charm

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express New Albany

Experience the best of New Albany, Indiana when you stay at the new Holiday Inn Express New Albany. Situated less than 5 miles from downtown Louisville, this brand new hotel offers an exceptional combination of comfort and convenience.

Whether visiting for business or pleasure, guests enjoy spacious well-appointed guestrooms equipped with microwaves and refrigerators and a warm welcome from friendly team members. Start off the morning enjoying a complimentary Express Start Breakfast, featuring delicious signature cinnamon rolls; make your own pancakes and fresh hot coffee.

Relax and unwind in the sparking heated indoor pool and sharpen up your workout with a range of the latest exercise equipment at the onsite fitness center.

Explore what New Albany, Indiana has to offer by attending an event at the Riverfront Amphitheater, visiting the historic Culbertson Mansion or spending the day at River Run Waterpark. Home of Indiana University Southeast, Amazon, Floyd Memorial Hospital, and SAMTEC.

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Be sure to make a trip to Louisville, just a 10 minute drive, and enjoy Churchill Downs, Kentucky Kingdom, Louisville Mega Cavern, Louisville Slugger Museum and Kentucky Science Center.

Stay at the inviting Holiday Inn Express New Albany and discover your perfect home away from home right here in New Albany, Indiana.

When you stay at Holiday Inn Express New Albany - Louisville NW by IHG in New Albany, you'll be in the historical district, within a 10-minute drive of Louisville Slugger Museum and Kentucky International Convention Center.

This hotel is 11.5 mi (18.6 km) from Kentucky Exposition Center and 6 mi (9.7 km) from KFC Yum Center. Make yourself at home in one of the 76 air-conditioned rooms featuring microwaves. Your pillowtop bed comes with premium bedding.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No alcohol served onsite Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 50 per accommodation, per stay
    • A damage deposit of USD 50 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 6:00 AM to 10:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Alcohol is not served at this property.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Spoken Language

    English

Nearby attractions

Ohio River Valley 0.1 km / 0.1 mi
Riverfront Park 1.4 km / 0.8 mi
Ohio River 1.4 km / 0.9 mi
Baptist Health Floyd 2.9 km / 1.8 mi
Kentucky Bourbon Trail Visitor Center 8.1 km / 5 mi
21c Museum Hotel 8.4 km / 5.2 mi
Baxter Park 8.4 km / 5.2 mi
Louisville Science Center 8.4 km / 5.2 mi
Louisville Slugger Museum 8.4 km / 5.2 mi
Frazier International History Museum 8.5 km / 5.3 mi
Muhammad Ali Center 8.6 km / 5.4 mi
Evan Williams Bourbon Experience 8.8 km / 5.4 mi
Kentucky Center for the Performing Arts 8.8 km / 5.4 mi
Riverfront Plaza Belvedere 8.8 km / 5.5 mi
Fourth Street Live! 8.9 km / 5.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 76
  • Number of floors (main building): 3
  • Suites: 2
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Lift access
Show 12 more facilities & services
  • ShopExtra charge
  • Newspapers
  • Conference room
  • Meeting room
  • PrinterExtra charge
  • Business centre
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • CasinoExtra charge
  • Breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 24 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Express New Albany

    DOUBLE Accessible KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 BedroomDBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Express New Albany

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Wi-fi
    • Safe
    • Tea and coffee making facilities
    • Microwave
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOM • 1 Bedroom • 24 m²SUI.B1
    SUITE ONE BEDROOMPhoto unavailable3 photos

    Holiday Inn Express New Albany

    SUITE ONE BEDROOM

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Room amenities

    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-3

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 24 m²DBL.H6-2
    DOUBLE AccessiblePhoto unavailable1 photo

    Holiday Inn Express New Albany

    DOUBLE Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Room amenities

    • Wi-fi
    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 24 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable1 photo

    Holiday Inn Express New Albany

    DOUBLE Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 24 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Holiday Inn Express New Albany

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 24 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Express New Albany

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 24 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable2 photos

    Holiday Inn Express New Albany

    DOUBLE Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 24 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Express New Albany

    SUITE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 24 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable1 photo

    Holiday Inn Express New Albany

    DOUBLE TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 24 m²DBL.H6-2Q
    DOUBLE Accessible-Two Queen BedsPhoto unavailable2 photos

    Holiday Inn Express New Albany

    DOUBLE Accessible-Two Queen Beds

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1-1

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Holiday Inn Express New Albany

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express New Albany

8.0
Excellent
890 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
8.0 /10
Location
8.4 /10
Neighborhood
7.4 /10
Quality
9.0 /10
Value
8.0 /10
Amenities
8.2 /10
100 reviews shown
4/10
Poor
23 Jul 2026
Douglas
Room was dirty, had dirty wet swim suit in the closet, no blackout shade on the wind. The hotel did give us another room but moving was a pain.
4/10
Poor
21 Jul 2026
julie
We stayed at this hotel two years in a row when in town visiting family. Property declined within the past year. Shower was cold. The toilet lid was cracked. Needs some repairs. Will find another hotel to stay at next time I’m visiting the area.
Family_with_children
10/10
Exceptional
21 Jul 2026
Marc
Good spot.
8/10
Excellent
16 Jul 2026
Clara
The big issue was the pool was down when we got there. Wasn’t working till next day
Family_with_children
10/10
Exceptional
14 Jul 2026
Jasmin
Great place to stay. Wonderful staff and breakfast.
Family_with_children
6/10
Pleasant
10 Jul 2026
Brandon
Room had nats all over it and the pool was closed. Staff was helpful and switched our room and location was convenient for events in Louisville.
Family_with_children
4/10
Poor
07 Jul 2026
Susan
Toilet had stains. A/C was noisy. Pillows had bad odor. Pool room smelled like sewer. Checkin person was FaceTiming with an on the computer as I tried checking out and didn’t stop.
Would never go back
Self
10/10
Exceptional
05 Jul 2026
Karen
Your staff was super helpful. We enjoy our stays, clean, comfortable et- thank you!
Family
4/10
Poor
01 Jul 2026
Nicole
Upon arrival no one was at front desk for check in, waiting at least 5 mins and she came in from outside. She was the person smoking on the bench next to the front door- breaks are great, but she was the only one working and we walked past her to enter the property. Elevator was also out of service and we were given a 3 rd floor room. I asked for a discount on the room for the inconvenience, and was told per management the only thing they could offer me was no charge for cancelling. They didn't contact me by phone, email etc to offer it, only when I am present, not knowing if I could get another room at a different hotel. I was there for a wedding so this, unfortunately, wasn't an option. She did say if I was a member of their program she would give me \"points.\" I am not and saw no reason to join, as I will not be frequenting holiday inn expresses based on this experience. Bathroom was very clean. Hotel gym was nicer that other places of states offering options for weights. Treadmill made a terrible squeaking noise.
Family_with_children
6/10
Pleasant
29 Jun 2026
Laura
The elevator was out when we checked in an it made unloading difficult with an elderly guest. They could not get us on the 1st floor, but did move us from the 3rd to the 2nd. Overall it was just an ok place to stay.
Family
2/10
Poor
28 Jun 2026
Jessica
Had no hot water for showers and the elevator was down.
4/10
Poor
28 Jun 2026
Whitney
Hotel was ok! We had a horrible night the first night with the front desk staff who decided to scream at our group and call the police for us sitting outside talking. There was another rowdy group who were crazy and they came out and said it was us! Cop was great and said he wasn’t worried! They also yelled at us about “our kids” who were already in bed. It was a team of kids running around! No one came out and talked to us first. Just blamed and yelled. Elevator was down all weekend which was understandable. Cleaning staff was super friendly and we loved them. Overall won’t be back. Maybe should reconsider who you have running this hotel. They were very rude! Manager was Jenni and that’s all the info we got!
Friends
8/10
Excellent
20 Jun 2026
Donna
All around good stay
Friends
10/10
Exceptional
18 Jun 2026
Susan
Again, had to ask for toilet paper and the room cleaned
Family
8/10
Excellent
17 Jun 2026
Kim
My room was a bit small even though it had 2 double beds. Floor spare was very limited. Plug ins only worked in half the room which happened to be on opposite wall of beds
On up side- great location, pool was nice, people were very helpful n friendly, spoke English good, great breakfast both days, beds were comfortable, heat n ac was great. All in all I will stay there again. Cost efficient to boot.
Family_with_children
10/10
Exceptional
10 Jun 2026
Christina
The room was clean the beds were comfortable, the indoor pool is heated, the staff were friendly and helpful. I rented the ro for my daughter escaping a domestic situation and they kept her name private in case he called looking for her.
It’s in a great location in downtown New Albany right across the river from Louisville. I highly recommend, will stay here again.
Family_with_children
8/10
Excellent
03 Jun 2026
Don
The hotel is a nice. Though short on wash cloths and the tub water handle was broke and the toilet flapper needs replacing.
Friends_and_family Friends
10/10
Exceptional
30 May 2026
Rebecca
The staff were all kind and helpful. Pleasant faces to arrive to and depart from. Pool was great, perfect temperature. Room was clean and cozy
Friends_and_family Friends
10/10
Exceptional
28 May 2026
Teddi
My room was clean over all when I arrived except they didnt put a new trash bag in the bathroom
Still had a beer can from the last occupants. The heat/cool unit was flashing 24/7 red and blue lights. It was distracting to sleep, I put shoes over the vents, to cover the flashing lights.I slept well after that.
I give it a 4.5 of 5 stars. Minor oversight. But like I said overall stay was excellent.
Partner
10/10
Exceptional
24 May 2026
Tara
We are very pleased to stay at Holiday Inn Express. The room is nice and beds are comfy. We went to the pool and fitness room, both are well maintained. The breakfast is amazing and the staff is so nice
Friends_and_family Family
10/10
Exceptional
22 May 2026
Kelly
The staff was super friendly and the bed was sooooo comfortable!
Partner
4/10
Poor
22 May 2026
Randy
Hotel was very dirty. I had to clean it myself upon arrival just to feel mildly comfortable.
Friends_and_family Family
10/10
Exceptional
22 May 2026
Dawson
Nice pool. Very quiet, clean rooms.
Partner
10/10
Exceptional
09 May 2026
Angela
U
6/10
Pleasant
04 May 2026
Amy
This hotel is in need of updating and repairs. The pool was closed. The workout room had minimal equipment. Our hotel room A/C wasn’t working very well. The hotel is west of the bridge from downtown which is a convenient location, but the surrounding neighborhood doesn’t seem very safe.
Partner
10/10
Exceptional
29 Apr 2026
Mary
.
10/10
Exceptional
26 Apr 2026
Brittany
Nice hotel
Family_with_children
8/10
Excellent
25 Apr 2026
Juanita
Pool was closed
Staff was not informative bout the area
But clean
Breakfast was ok
Friends_and_family Family
6/10
Pleasant
23 Apr 2026
Steven
Staff is great, very helpful and accommodating. Room's bath faucet had steady leak and shower got warm at best, if that
Self
10/10
Exceptional
23 Apr 2026
Sharon
Clean quiet!
Business
8/10
Excellent
23 Apr 2026
Michael
My family enjoyed the room and were very comfortable. My only issue was that the window shade was sheer and made me feel like I didn’t have real privacy and too much light coming through at night. I had to ask for an extra comforter to hang over it.
Family_with_children
10/10
Exceptional
23 Apr 2026
Clare
Great place!
Self
10/10
Exceptional
14 Apr 2026
Dawn
Breakfast was phenomenal -great variety. Very comfortable beds and pillows. Refrigerators had individual freezers - totally awesome. The pool was really nice. Close to the interstate. The front desk staff were really great!! Would definitely stay there again!
Friends_and_family Family
10/10
Exceptional
12 Apr 2026
Kris
Clean hotel, fresh breakfast and the staff were great. Lots of parking.
Family
8/10
Excellent
11 Apr 2026
Gabrielle
Great place to stay & convenient to Louisville too.
6/10
Pleasant
08 Apr 2026
Andrew
Dirty pool roof in poor condition room clean though
10/10
Exceptional
04 Apr 2026
Natasha
Amazing breakfast, very clean, staff very nice and helpful
Friends_and_family Family
8/10
Excellent
29 Mar 2026
Joel D
My go to stay in New Albany, Indiana.
Self
10/10
Exceptional
28 Mar 2026
Kari
Didn’t eat breakfast but it felt safer than the other hotels in the area
Friends_and_family Family
10/10
Exceptional
27 Mar 2026
Cheryl
I had a clean room, wonderful breakfast that was hot everyday, parking was excellent.
Family
10/10
Exceptional
23 Mar 2026
Eri and Larry
Everything was Excellent!!
Partner
10/10
Exceptional
23 Mar 2026
Rebecca
Loved it
10/10
Exceptional
23 Mar 2026
J
Our go to place when in that area.
8/10
Excellent
11 Mar 2026
Dan
Room was okay, toilet seat and toilet needs to be secured
Partner
8/10
Excellent
05 Mar 2026
Mary
Overall, stay was excellent. We stayed one night. Accommodations were definitely outstanding. We had difficulty with the remote control for the television. The breakfast wasn’t as good as it usually is but was still edible. Overall great stay.
Partner
10/10
Exceptional
04 Mar 2026
Johnny
Good value, clean hotel, comfortable bed, good hot breakfast, and close to Louisville.
Self
8/10
Excellent
02 Mar 2026
Dana
My room (318) had an odd musty smell and no blackout curtain so it was very bright in the room all night, made it hard to sleep. Other than that the room was fine. Breakfast was good as usual for Holiday Inn.
Self
10/10
Exceptional
01 Mar 2026
Susan
Quietness and comfortable beds
Family_with_children
10/10
Exceptional
11 Feb 2026
Kenneth
Friendly staff
Self
8/10
Excellent
09 Feb 2026
robert a.
Clean rooms, great staff. Stayed a couple times at this location and will again in the future when I come back to visit family.
Leisure Family
8/10
Excellent
02 Feb 2026
Micha
We paid for a king suite and were given a regular room with no refund or explanation other than, we have no suites. The maintenance lady was wonderful and fixed the heat the previous weekend after moving at 2 am. She is very helpful. The rooms were clean, breakfast is very good and the coffee is great.
Leisure Family
10/10
Exceptional
02 Feb 2026
Wayne
Clean room and people were nice.
Business Family
10/10
Exceptional
14 Jan 2026
Molly
Room was spotless ,and welcoming. Staff was veey helpful. Will stay again
Leisure Family
8/10
Excellent
12 Jan 2026
Brandi
While there was wide variety of breakfast options to choose from, the apple/orange juice machine was down. Also, there was sausage gravy but no biscuits
6/10
Pleasant
07 Jan 2026
Melinda
Staff was awesome, pool was cold asked for joining rooms didn't get. Beds were hard
Friends_and_family Family
10/10
Exceptional
04 Jan 2026
Amy
Yes
6/10
Pleasant
31 Dec 2025
Amber
Room was nice, staff was kind, pool was out of service which was a huge down side as it was the reason we booked the non-refundable room. Didn't complain to the staff as its not their fault but that made the experience significantly less impressive.
Leisure
10/10
Exceptional
31 Dec 2025
Ya'aqov
Friendly service, great people working at the front desk and prepping breakfast. Room was clean and well prepared, they cleaned everyday if requested.
Leisure Self
8/10
Excellent
22 Dec 2025
Aiyana
The area around the hotel isn’t great, but we didn’t have any issues with that. The room was clean but did have a very strong smell of paint or cleaner or something like that that was a bit overwhelming. I always book Holiday Inn Express because I know the beds are comfy, and this one didn’t disappoint. The breakfast is okay, I do wish that they would have waffle makers instead of the pancake machine, which is usually not working at most HIE I’ve stayed at but worked fine at this one. Overall it was a fine stay for one night!
Leisure Partner
10/10
Exceptional
15 Dec 2025
Jamie
Staff was sweet! Beds are comfy, pillows suck but that’s ok.
6/10
Pleasant
13 Dec 2025
Philip
We were disappointed that the indoor pool was closed both days we stayed there. We were also saddened at breakfast to not have the cinnamon rolls they had the first day of our stay and they were out of orange juice both days. The room could have a night light as it gets awfully dark to sleep at night.
Leisure Family
10/10
Exceptional
13 Dec 2025
J
Visiting family, this is our go to place due to location, security, and accommodations.
Friends_and_family Family
6/10
Pleasant
12 Dec 2025
Victoria
The pool was clos
10/10
Exceptional
08 Dec 2025
Joel
The room was clean, and the bath was stocked with shampoo/ body wash/ lotion. Bedding was clean and relatively new ( checked with UV light). Check-in staff was friendly and efficient, they noted that I had stayed there before, and asked if wanted to change my room to a room I’d stayed before ( 1st floor rather than 2nd or 3rd), at no additional charge). The entire staff respected a DND door flag.
Friends_and_family Family
10/10
Exceptional
30 Nov 2025
Karan
Hospitable staff.
Leisure Family
10/10
Exceptional
24 Nov 2025
Joel
Room was clean and the staff was helpful and polite.
Friends_and_family Family
10/10
Exceptional
11 Nov 2025
Kimberly
The staff was amazing! The room was spotless, comfortable, and cozy! Breakfast was excellent!
Business Partner
10/10
Exceptional
09 Nov 2025
Linda
Everything breakfast was delicious staff was great I would suggest maybe some seat covers in bathrooms in hallways
10/10
Exceptional
07 Nov 2025
Shaun
Staff was great!
Friends_and_family Family
10/10
Exceptional
31 Oct 2025
Edith
Yes, the room was spotless. The bed was the most comfortable bed I've had the pleasure of sleeping in
Friends_and_family Family
10/10
Exceptional
27 Oct 2025
Sherry
Wonderful, reasonably priced. Great beds and pillows. Great water pressure and shower head.
Breakfast excellent. Some of the best biscuits and gravy ever! Had actual ketchup bottles and salt and pepper on the table. 10 stars
Leisure Family
10/10
Exceptional
22 Oct 2025
Ahmed
Good service
10/10
Exceptional
19 Oct 2025
Rhonda
Clean room and very quiet. Loved the black out blind, even though I overslept
Leisure Friends
8/10
Excellent
16 Oct 2025
Timothy
It was a nice stay. 5-star review if the window cover was in place to block the entrance lighting.
Partner
10/10
Exceptional
14 Oct 2025
Rhett
The staff is amazing, I love you guys!!
Leisure Family
8/10
Excellent
12 Oct 2025
Jeremy
Nice place
10/10
Exceptional
01 Oct 2025
Julio
Parking area was. Breakfast was very good.
Partner
10/10
Exceptional
30 Sep 2025
Deana
Room was clean. Bathroom was stocked. Bed was comfortable. Staff was super friendly. We didn't eat breakfast or use the amenities. It was a nice stay!
Partner
2/10
Poor
29 Sep 2025
Michelle
This was a horrible stay! I checked in but didn’t go to my room immediately. We got back late. Sat our stuff down & saw a roach race across the table! Killed it then flushed it. Went to call the front desk & the phone didn’t even work! So we checked the room throughly and didn’t see anymore. I had already put on night clothes, too tired to go to the front desk, plus the parking lot was full. I knew they couldn’t change my room. Checked in the bed, saw nothing, so we went to sleep. At 5:45 am we were woke up by a lady screaming at her husband. I thought she will stop in a minute but she didn’t. Looking back on it I should have just called the police because I picked up the room phone to call the front desk but had forgot…..it doesn’t work!! She screamed at him on & off for 2 hours. There is no way that the desk clerk didn’t hear it…no way!!! Around 9 am the woman was outside in the seating area & started yelling again. Now I know everyone at breakfast heard her. I literally opened my blind giving her a look then she stopped. Go to take a shower and find mold in the corner of the ceiling!
When I checked out Anglea was working. She was so very nice. She said she would give me a couple of nights free for my issues. I told her I wasn’t looking for anything free but I appreciated her doing that. Turns out I didn’t get any free nights. I have to pay. Very disappointed in the entire experience!
Leisure Family
6/10
Pleasant
28 Sep 2025
Heather
Breakfast was very good. The staff was great and accommodating, as they gave us a room with no window shade or curtain. They did give us an extra blanket to put over it so no one could see into our room. I don’t understand how they can be ok knowing a room was exposed to the public like this and a part was on order? They should have not had this room available. The surroundings around the hotel was poor and unsafe. Many walking around the property on drugs.
Business Family_with_children
10/10
Exceptional
28 Sep 2025
Melissa
Parking was great, we didn’t have the breakfast. No reason
Friends_and_family Friends
10/10
Exceptional
26 Sep 2025
Alex
Parking was easy, breakfast had amazing options and the staff we're wonderful!
Leisure Partner
8/10
Excellent
24 Sep 2025
Gabriel
Overall good hotel experience
Leisure Family
10/10
Exceptional
22 Sep 2025
Anuar
Great stay
10/10
Exceptional
21 Sep 2025
Crystal
I wasn't at the hotel much.
Leisure Family
10/10
Exceptional
17 Sep 2025
Dawn

Geocaching trip

Comfortable and clean
Friends_and_family Friends
10/10
Exceptional
14 Sep 2025
Michael
Breakfast options were great and fresh
Business Partner
10/10
Exceptional
08 Sep 2025
Dana
Exceptional breakfast. Much better than expected.
Leisure Family
10/10
Exceptional
03 Sep 2025
Lucinda
Great stay
8/10
Excellent
01 Sep 2025
Ken
Would stay again.
6/10
Pleasant
31 Aug 2025
Jan
Leak under fridge, floor was soaked and dirty. Tiles missing on 3rd floor ceiling with a bucket in the floor to catch leaking water.
Leisure Partner
10/10
Exceptional
30 Aug 2025
Jenny
Friendly and quick
Leisure Friends
6/10
Pleasant
25 Aug 2025
Morris

Disappointed

When we arrived for check-in we were told pool was closed that morning. One of the reasons we choice this hotel. Got to our room and could hear music that was coming from the from door of the hotel as you walk in. We heard that music from check in to check out. Our room was located directly above the outside speaker! Told the lady at the desk and was told she told cooperate said the music had to stay on 24/7. So much for a nice quiet relaxing getaway for my wife and I. The tv had like 15ish channels and no way to stream for Netflix etc. The breakfast was great and the room nicely updated.
Partner
10/10
Exceptional
20 Aug 2025
Walter
Great
10/10
Exceptional
17 Aug 2025
Jerry
Thank you for clean room & yummy bkft
Leisure Family
10/10
Exceptional
14 Aug 2025
Joseph
Excellent staff, rooms clean, several restaurants and entertainment close.
Leisure Friends
10/10
Exceptional
11 Aug 2025
Emma
.
Leisure Partner
8/10
Excellent
10 Aug 2025
Kathy
Quick check-in, plenty of room and breakfast was good!
Friends_and_family Family
10/10
Exceptional
06 Aug 2025
J

We were set!

Only issue was not enough towels for 4 person and needed more. Service got those and we were set!
Friends_and_family Family
8/10
Excellent
04 Aug 2025
Debbie
Breakfast was above the norm, attendent was very accommodating.
Room was good size and clean. Was a good night sleep.
Leisure Family

Location & surroundings

Holiday Inn Express New Albany
506 West Spring Street, New Albany, United States

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Holiday Inn Express New Albany

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