Name: Royalton Antigua An Autograph All-Inclusive Resort
Address: Deep Bay Street, St John's, AG

10/10

Exceptional

26 Jul 2026

Maurizio

Honestly, I don’t know what people are expecting/experiencing. I’ve read the reviews. It’s our second time at the Royalton Antigua. The beach is pristine, the staff is kind and accommodating, the room was beautiful, and the food is decently good. We’re a family of 4 with two young children. The worst part about the place is leaving it.

10/10

Exceptional

24 Jul 2026

Marc

The property is clean and the staff is great. The buffet is good for the price. The pool and beach bar is great and the private beach is very clean and calm.

8/10

Excellent

23 Jul 2026

Feiaz

Resort was amazing and the staff super friendly. The property was clean. Only thing is that I wanted the restaurant food to be more flavorful and a little more of the carribbean culture

6/10

Pleasant

23 Jul 2026

Karrie

This hotel has so much going for it — beautiful grounds, a great pool and beach, an excellent coffee/ice cream shop, and very nice clean rooms. Several staff members were kind, and we had some wonderful experiences with both the food and the restaurant staff.

However, a few employees (particularly bartenders) were rude enough to impact our stay. The rudeness wasn’t subtle — it was the ignoring, no greeting, no acknowledgment of standing there, no smile, and an overall dismissive attitude. On more than one occasion, a bartender simply said “no” and told us to pick an easier drink to make. We were completely caught off guard, and we met several other vacationers who had the same experiences. We appreciate island time, but the issue wasn’t the pace — it was the attitude.

The lunch food truck ran out quickly, and staff encouraged everyone to complain, which felt odd. Several items at the buffet also ran out and were never replenished, which was disappointing.

Heck, we would highly recommend this place — even with the food issues — if they would simply address the rudeness. The pool and beach view made up for it.

6/10

Pleasant

23 Jul 2026

Nicole M.

Room wasn't cleaned properly. Finger prints on all mirrors. Sink handles wasn't cleaned.
2x dishes was received dirty.

3 ladies in the buffet area very pleasant and helpful.

2/10

Poor

22 Jul 2026

Joshua

Shocking customer service
Rude staff
Ran out of food every night
Ran out of drinks
Poor food quality

2/10

Poor

19 Jul 2026

Ranita

N/a

Family_with_children

4/10

Poor

19 Jul 2026

Shavonne Nicole

The resort was nice and room was clean. However, Staff were very disorganized and not attentive to their guest needs. My Expedia representative did not great us or provide us with the welcoming items and explain details about our trip. She lied about making reservations for dinner and had my family and I almost starving for the night. The customer service at this resort was horrible. I will never go back or recommend this resort to any of my social media following.

Family_with_children

6/10

Pleasant

19 Jul 2026

Candace

Staff needs to take classes on how to be more hospitable.

Family

10/10

Exceptional

18 Jul 2026

Cynthia J

Everything was amazing

Friends

10/10

Exceptional

17 Jul 2026

Nicolette

it was amazing everything was very organized and everything was close together very walkable amazing resort

Family_with_children

10/10

Exceptional

17 Jul 2026

Marisa Ann

Great

Self

8/10

Excellent

14 Jul 2026

Daja Mona

The staff was the only good part, the food was alright but not the best. The drinks, depending on the staff, were pretty good as well.

Family_with_children

6/10

Pleasant

13 Jul 2026

Erica

I stayed at the Royalton with my family to celebrate my father’s 90th birthday. The beach was beautiful and the staff overall was lovely. Super Dave from the vibe team was especially helpful one of the times when we had issues getting transport for my father. My main complaint is that we chose the resort because we had previously stayed at Royaltons and they were good for people who may not be able to walk long distances due to the buggies that are used for transportation. However, we had ongoing challenges at this Royalton obtaining a buggy for my father, which was concerning since he is 90. We were also disappointed that not much Antiguan food was served, as my father was born in Antigua and we enjoy local food. In addition, there were several times when the buffet restaurant ran out of certain dishes and appeared to be quite short staffed. The staff, in my opinion, tried to do the best that they could and were very pleasant but it was apparent that they did not have sufficient staffing for many sections of the resort.

Family

2/10

Poor

13 Jul 2026

Navienne

Really surprised by the experience. Staff was unfriendly, service was terrible, food was awful even at the specialty restaurants. They seem to be severely understaffed. No resolution from
Management when concerns were voiced. Several guest shared the same experience as I did.

Friends

8/10

Excellent

12 Jul 2026

Paul

Hotel in general was lovely and idyllically located on a beautiful beach. Pool area was just off of beach and was also very nice with various pools
Our room was a sea view suite, it was a good size and amenities were great. Had to ask a few times for the minibar to be refilled otherwise it was done. It was a little worn in places but served us well. Your all inclusive wrist band is the door key which is a great idea as never have to worry who has the key.
Food buffet was ok at best for lunch and dinner, strange combinations of food, sometimes not hot enough and frequently ran out. Breakfast was very good with a great selection.
Speciality restaurants were excellent and definitely worth a visit.
Bars frequently ran out of cocktail ingredients and sometimes had to wait a long time for your drinks as there didn’t seem to be any system to prepare them.
Generally the staff were lovely and helpful.

Partner

4/10

Poor

12 Jul 2026

Kassandra

Clean resort. Nice beach area and swimming pools. Pool cleaning could be better maintained. Food options are very limited! Not many options in the buffet area. Only 3 restaurants on the property. Hard to get reservations, even with their app. You still need a see an associate to book dinner times every 2 days in advance. Priority timing goes to diamond club members. If you're lucky to get a dinner reservation, it's a very late one, causing you to miss the nightly entertainment. The ones we did get to see were okay, could be better.

Partner

8/10

Excellent

11 Jul 2026

Erika

Overall, we had a good stay and I would give this resort 4 out of 5 stars.
What I loved was that everything was conveniently located. The pools were right next to the beach, making it easy to go back and forth, and the bar was excellent. The bartenders were friendly, welcoming, and provided great service throughout our stay.
One disappointment was that I requested a room with two double beds because I was traveling with my 14-year-old daughter and my 10-year-old son, but the request could not be accommodated. As a result, my daughter had to sleep on the sofa bed, which only converted into a twin-size bed.
I also found that some staff members seemed bothered when we asked questions, and a few of the hostesses were not very friendly. We stayed for three nights, and our room was only cleaned once during our stay.
The food was actually very good, with plenty of variety, unlike some of the reviews I had read beforehand.
The biggest disappointment was the steak restaurant. We were only able to get a reservation for two people, even though there were three of us. The restaurant also advertised a dress code, but many guests arrived wearing flip-flops, sweatpants, and very casual clothing without any issue. Our reservation was for 8:30 p.m. We arrived early but still waited about 15 minutes to be seated. After that, it took approximately 45 minutes for our food to arrive, and when it did, it was cold. In hindsight, I wish we had stayed at the buffet instead.
Despite these issues, we s

Family_with_children

2/10

Poor

10 Jul 2026

Jenna Rae

The staff were cold, rude, and ignored my hellos or good mornings. The food was not very good anywhere except the steakhouse and carribbean restaurant. The app doesn’t work for booking reservations and because of that we couldn’t eat at a restaurant the first two nights. The atm was broken, they had no vegan burgers, all the allergens are mislabeled there which could be a nightmare. There was one water refill station on the whole resort and often amenities like smoothies, ice cream, and certain food items at the restaurants, were unavailable. The entertainment staff was not anything special and it was just an overall bad resort. I wouldn’t recommend staying here to anyone. The property itself is beautiful, it’s just small. However that didn’t bother me, it was the cold and callous staff that absolutely made the experience horrible.

Friends

4/10

Poor

10 Jul 2026

Pamela

Value for the money at Diamond Club was not worth it. Ordered breakfast for room service the evening before, never received continental breakfast. Went to Grazie Restaurant, they had no bagels, no multigrain toast. Service was very slow. Ordered oatmeal and whole wheat toast, took over 40 minutes, which was cold by the time I received it. On the first day, we ordered the veggie burger, they didn't have it. Ordered the cheese quesadilla, they said they had no cheese. We're vegetarians, I messaged the property way before we arrived so that we would have food options. At the buffet for dinner, pasta was labeled tomato pasta. When I put it on my plate it looked like some meat was in it. I asked and they said no there's no meat. But I wasn't sure so I asked someone else what that piece of food in my plate was and they said it had bacon. Half of our requests were never fulfilled. At the bar we requested the local Antiguan rum, the didn't have it. Asked for ice in champagne bucket, never received. Fridge was HOT. Asked for Carib never received. Almost ran out of toilet paper. Snacks were never refilled. In our swim up pool suite, half the tiles were coming off in the pool. The bottoms of our feet are all sliced up. Day 1 there were 3 apples with fruit flies on them. We couldn't get rid of the fruit flies. Would not recommend.

10/10

Exceptional

09 Jul 2026

Mohammad

Great all inclusive resort. Great food. Great beach. Great service. All around great experience.

Family_with_children

8/10

Excellent

08 Jul 2026

Ayana

We had a great time! I am looking forward to returning with a group of friends. The staff were friendly and so helpful. The food was tasty. The entertainment made me smile. The only critique I have was for my room. I had a swim-out room and there were a few tile missing from the swim-out which made taking photos a challenge because the missing tile ruined the aesthetic.

Family

6/10

Pleasant

08 Jul 2026

Bibi

Staff was not knowledgeable abt preparation of cocktail, food was not cater for person that does not eat beef or pork.

4/10

Poor

07 Jul 2026

Terry

I rarely leave negative reviews, but our stay at Royalton Antigua was so disappointing that I feel obligated to share our experience.

I’ve visited Antigua before and absolutely love the island. I’ve stayed at other resorts here and had wonderful experiences, which made this stay even more frustrating.

The biggest issue was the service. It consistently felt like guests were an inconvenience rather than a priority. Simple requests took far too long, communication was poor, and there was a general lack of hospitality throughout the resort.

The restaurants were another major letdown. Long waits, inconsistent quality, limited availability, and meals that simply didn’t live up to the expectations of an all-inclusive resort at this price point.

The housekeeping was honestly unacceptable. Our room was not properly cleaned during our stay, and we weren’t provided with basic shower toiletries after the initial supply ran out the first day. We had to repeatedly ask for essentials and were told the resort had no more shower gel.

For a resort that markets itself as a luxury experience, the lack of attention to even the most basic guest services was shocking.

The beach and Antigua itself are absolutely beautiful, but unfortunately the resort failed to match the destination. There are far better places to stay on the island, and after this experience, I would not return to Royalton Antigua or recommend it to anyone looking for a relaxing vacation.

Partner

4/10

Poor

07 Jul 2026

Catherine

I’ll start by saying that the rooms are very nice and housekeeping did a great job. We had no issues with cleanliness or getting supplies when we needed them. The mini fridge was stocked.

We booked Dimond Club level and at this hotel it got us nowhere. It also included a butler who did very little for us and we rarely saw. There was a Dimond club restaurant that served breakfast and we waited over 2 hours to be served. They would take care of one table at a time.

The Dimond club pool needs updating.

The bars never had lemons, limes, mints etc. The bartenders had to share liquor bottles between 2 bars because they didn’t have enough. They would run out of things like frozen strawberry daiquiris and piña colada by noon and could not remake any.

The food was absolutely horrible. From the buffet to the ala cart it is hard to say which was worse. They would run out of food so good luck if you had a later seating. The common statement was “the higher ups tell us to make do with what we have”. My husband got sick at The Caribbean restaurant. The food tasted like it was several days old. I reported to butler and he said he would report to managers but who knows if he ever did.

70 percent of the workers are miserable the other 30 are trying to do their best however have no problems sharing the conditions they are working under. We would ask for something and were made to feel like we were putting them out.

Family_with_children

10/10

Exceptional

07 Jul 2026

Starr

I would definitely book again!!!

Partner

10/10

Exceptional

05 Jul 2026

Sharene Hamilton

clean room

Family_with_children

2/10

Poor

05 Jul 2026

Mohendra

What an absolute nightmare. My family booked a reunion at this resort with a group of 32 people. Despite coordinating directly with the resort for over two months leading up to our arrival, they were completely unprepared for our group. The service was consistently disappointing. Staff were often rude and unhelpful, every meal service ran out of food, and even the bar regularly ran out of basic mixers. The accommodations were equally disappointing. The rooms are not as advertised, many had broken lights, and several air conditioning units smelled strongly of mold. Overall, the property is poorly maintained and falls well below the standard it claims to offer. This is a three-star resort masquerading as a four-star. Based on our experience, I would not recommend it to anyone.

Family_with_children

8/10

Excellent

01 Jul 2026

Jaspal

The staff was always helpful

Partner

2/10

Poor

30 Jun 2026

Faneeza

Four days before my arrival, I contacted the resort to let them know I would be celebrating my birthday and requested that my room be decorated. When I arrived a little after 12:00 p.m., I waited nearly three hours for my room to be ready, and it still wasn't decorated. I was told it would be done the following day, but it never happened. Eventually, I informed both the resort staff and Expedia that it was no longer necessary. Although I did receive an apology, the lack of follow-through was very disappointing. The staff throughout the resort was not very helpful. It often took speaking with multiple employees before finding someone who could assist, and many staff members seemed to have limited authority or access to resolve issues. Unfortunately, several employees were also rude and unprofessional. I wasn't the only guest who experienced this, as I heard similar complaints from others during my stay.The restaurant staff also had poor attitudes, which made dining unpleasant. This is not my first time at an all-inclusive resort, and I was surprised to be told I was limited in what I could order or enjoy. The resort also has far too many rules and restrictions for guests, which took away from the relaxing experience I expected. To make matters worse, on my last day, my room key was deactivated at checkout wasn't until 12:00 p.m. My luggage, carry-on, and personal belongings were still in the room, so this was both inconveapproximately 11:10 a.m., even though checkout was at 12

Partner

6/10

Pleasant

28 Jun 2026

Gail

We had a wonderful vacation overall and made some great memories, but this resort has room for improvement before it can truly be considered a 5-star experience. In all fairness, the current General Manager has only recently taken over, so I’m hopeful the property will be better managed and many of these issues will be addressed.

The beach is absolutely beautiful, and the size of the resort is just right—not too large and not too small. Unfortunately, the dining experience was disappointing. The food quality was inconsistent, and several restaurants frequently ran out of menu items or didn’t have advertised selections available. Some staff members were warm and welcoming, while others seemed unwilling to accommodate guests or appeared inconvenienced by simple requests. The pool bar, in particular, often had long waits, and the bartenders sometimes acted as though serving drinks was a burden.

The true highlight of our stay was the fitness team. Miss J, Jameel, and Mr. Awesome were exceptional. Their gym classes and water aerobics were energetic, professional, and so much fun. They brought incredible enthusiasm every day and truly enhanced our vacation. They are outstanding ambassadors for the resort and deserve special recognition.

Despite the challenges, we chose to focus on enjoying our vacation and had a great time together. With stronger management, improved food quality, better inventory, and more consistently guest-focused service, this resort has the potential.

Family_with_children

8/10

Excellent

28 Jun 2026

TAFARI

Staff were attentive, Kudos to Antoinette she was excellent and extremely attentive and ensured that we were well taken care of while on the property. The room needed attention to the care and upkeep, parts of the room were visibly not cleaned, issue with the vent, plus one of the sinks was clogged. The entertainment was good, pool and beach were excellent

Family_with_children

8/10

Excellent

28 Jun 2026

Ann

Beach is wonderful. Food was good when available. We spent 5 nights and food ran out at times. We were even short on plates during the weekend we were there. Shuttle to take my husband to the beach was not always available. He is 90. I wish there was a grill on the beach instead of a food truck. We had a beachfront room so the scenery was beautiful. I would return for the beautiful beach and very helpful staff. I would not return because of the constant food and plate shortages

Family

2/10

Poor

28 Jun 2026

Stephen

Our stay was extremely disappointing due to consistent service failures and poor management throughout the weekend.

Check-in

We arrived for an 8:00 PM check-in and were immediately told by reception that they were unsure how we would receive our room key because the receptionist wanted to go home and wasn’t sure whether our room would be ready before she left. This was not the welcome we expected.

After eventually checking in, there was no golf cart available to take us to our room. When we asked, the receptionist laughed and told us it would be back shortly. We later learned that someone who was not authorized to use the golf cart had taken it for a joyride, causing the delay.

We also requested bed linen for the pull-out couch, but it never arrived. Our room was never serviced or cleaned during our stay.

Bar Service

There was only one bartender serving guests during the evening entertainment, resulting in extremely slow service and long wait times.

Day Two – Cabana Experience

We paid extra to reserve a cabana, only to find that the fridge was completely empty.

After ordering food and drinks, we waited over two hours without receiving anything. Eventually, we had to retrieve our own food and drinks.

Once our food arrived, we still had no cutlery, drinking water, or towels. After repeatedly asking for assistance with no success, we eventually had to tip a staff member simply to get someone to take care of our drinks. It was only after doing this that we received any

Friends

10/10

Exceptional

28 Jun 2026

Simone

Staff was friendly and very helpful. Food was amazing. I would definitely visit again.

Family_with_children

8/10

Excellent

26 Jun 2026

Sunil

Was very good. Only issue was the cabana we booked, the jacuzzi didn’t work. We asked numerous times and was never turned on

Family_with_children

10/10

Exceptional

24 Jun 2026

DONNA

Hospitality was great

Self

2/10

Poor

24 Jun 2026

Kaycee

Resort was horrible. Staff was not helpful. If you come booked with Expedia they show no courtesy and don’t value their customers. They are inconsiderate and not helpful at all with booking reservations

Family_with_children

4/10

Poor

22 Jun 2026

Skeeta

I checked in on 06/18 our bathroom floor was wet(as if it was just mopped). We didn’t realize at first and walked on it. This caused the floor to get dirty. That’s also a safety hazard. Someone could have slipped. There was a person assigned to us because of my Expedia membership. She was not very helpful. Poor customer service. On 07/21/26 we ran out of shower gel. We called and were told the property had none. They said they would provide bar soap. We never received it!!! Call to the numbers provided go unanswered. On 06/22/2026 I had to go and find a housekeeper and ask for soap from their cart. The food at the buffet was sub par. The octopus from the Caribbean restaurant was salty. There was this one young lady in the cafe. I forgot her name. She was amazing!!! Royalton needs to do better!!!

Family

4/10

Poor

21 Jun 2026

Dorina

Just won’t be back ! Team needs training in managing guests expectations.

Family_with_children

10/10

Exceptional

20 Jun 2026

Hardeo

The staff was helpful,warm, accommodating and very friendly. We vacationed at a next Royalton in a different country and the standards were similar but the beach in Antigua was the best. We got special treatment from wearing the Expedia's band.Antoinette ensured our stay was comfortable and booked restaurants and cocktail evening for us
The Royalton experience was great.

Family

8/10

Excellent

18 Jun 2026

Nadja

Very nice hotel. Although my room alone smelled of mildew, housekeeping did keep it neat and clean. My Royalton Expedia rep Antoinette was great! She made sure my stay ran smoothly by taking care of all our needs including dinner reservations, excursions and made sure my family had connecting rooms. I also felt very safe here. This was a wonderful location for my family.

Family_with_children

10/10

Exceptional

18 Jun 2026

Eboni

The staff here are very friendly and helpful. They were very attentive and checked in with me a few times throughout my stay to see how everything was going and if I needed anything or had questions. The property and my room was well kept, restocked and cleaned daily as well which helped make the experience all that much better. I was able to easily set up excursions on the property and enjoy some of the entertainment here. I will definitely be back soon (:

Self

8/10

Excellent

17 Jun 2026

Kirsten

The room was clean and we had a pretty view of the ocean from the 9th floor. I do think it was a waste of money for the upgrade to diamond club but we only only used the butlers for dinner reservations. The spa was amazing, seriously the best massage!

Partner

10/10

Exceptional

17 Jun 2026

Cristina

Amazing

Partner

4/10

Poor

17 Jun 2026

Patricia A

The bathroom sink keep overflowing had to keep calling and the food was horrible most of the staff not friendly and the airport was horrible I would never vacation there again

Friends

8/10

Excellent

16 Jun 2026

Demar

The place was amazing and the staff were beautiful souls. Just need to work on some of the food outside the buffet bar.

Family_with_children

8/10

Excellent

16 Jun 2026

agnes

Second time stayed at two royaltans. You get your money's worth. Very nice resort beautiful beach

Partner

10/10

Exceptional

15 Jun 2026

Delano Oraine

Royalton Antigua was the perfect choice for our honeymoon. We wanted to get away from the hustle and bustle of our daily lives and just immerse ourselves in a relaxed environment. This was well supported by the staff, although there were a few questions marks upon our earlier than usual check in (around 10am), when we did return to the lobby for check-in around 2pm, it was a completely different vibe and much more aligned with our expectations. The food was good throughout our stay, especially those Wings from the Sports Bar and the day they served Pepper Steak for lunch at the buffet.

Our Expedia rep Antoinette was very pleasant, proactive, accommodating and thoughtful. She called the first evening of our stay and introduced herself. Shortly after that, I ran into her while grabbing dinner, but she did not yet know who I was, and neither did I know who she was. She presented herself with positive and jovial energy and it became a funny moment when she later saw me sitting with my wife and decided to come over and ask if by chance, we are her guests. The interaction went on and she continued to be of service throughout our stay. She ensured that we received the \"Honeymooners Treatment\" which included a complimentary upgrade to the Diamond Club, a decorated room with a bottle of wine, and a dinner on the beach.

All in all, it was an excellent experience, and I would recommend it for anyone looking to enjoy excellent customer service, good food, and a beautiful beach.

Partner

8/10

Excellent

10 Jun 2026

Loren

Excelente servicio en el spa el staff de los restaurantes muy bueno

Family

2/10

Poor

10 Jun 2026

david

Fue muy malo el servicio nada bueno

Partner

10/10

Exceptional

08 Jun 2026

mirza

Don’t pay attention to previous reviews. Resort is amazing. The food was good and service was slow but they get the stuff done. We tried carribean and steak restaurants and they both weee good. The bar score open till 2am and food was amaizimg. It’s great for food they have tons of kids activities. The pool and ocean very near by which was a plus. The resort not that big so very convenient. You need to try the coffee shop as well. Overall we enjoyed our stay.

Partner

8/10

Excellent

07 Jun 2026

William

Most of the people were very nice. Hats off to Chesley at the pool bar. Made my vacation wonderful and almost forget about the 25% of the staff who look miserable all day and never smile. Made me miserable just getting a drink from them , some even didn't change their facial expression EVEN after I tipped them directly. Hate to say this but I'm sorry , it's true. Of those 25% staff I didn't appreciate , 24.5% were women. Such miserable faces. I don't need that on vacation. Sorry to say this , but they should be stuck in the back kitchen to express their miserable faces and not at front counters and pool bars.

Sadly , this is the one and only reason I will not ever return to Antigua. I've been all over , poor and rich areas , even in the poorest Cuba , they never were miserable like this.

Renata Ribaric

Partner

10/10

Exceptional

01 Jun 2026

Shernell

Food was great, staff were friendly all staff were friendly…

Friends

8/10

Excellent

01 Jun 2026

Kalsey

I had a good stay overall. The hotel was clean, and the staff were always friendly, helpful, and willing to answer any questions I had. One feature I really appreciated was the buggy service, which came in handy whenever I needed a ride between the rooms, front desk, or beach.

The pool area offered a beautiful view of the ocean, making it a great place to relax and enjoy the scenery. I also enjoyed the entertainment throughout my stay. The performances were well done, engaging, and added to the overall experience.

Overall, it was a pleasant stay with great service, beautiful views, and enjoyable entertainment.

Friends

6/10

Pleasant

31 May 2026

Lane

The beach, the pool and the drinks were all great. We stayed in a diamond club room and our butlers were very friendly. My dad was with us and he cannot walk far, so we requested golf carts each night from dinner to entertainment stage. The butlers were very accommodating for him and were very responsive with all of our requests.
The negatives would definitely be the restaurants. Not every restaurant was open and despite us asking for a reservation at the steak house when we first arrived, we never got to eat there. It was only open 1 night our whole trip and was booked up immediately (or so we were told). We had dinner at Grazie 2x. Once was fine, but the 2nd time we waited an hour and 45 minutes for our food. The food was not great overall, but we had a few dishes that were good. The best restaurant was the Caribbean one. The sports grill also took 2 hours for lunch. It was a fun trip and we had a relaxing time overall, but I would not stay again.

Family_with_children

10/10

Exceptional

31 May 2026

Saafab

The resort was beautiful would absolutely go again

Partner

8/10

Excellent

30 May 2026

John

Staff were excellent. But the sports activity area when we went there was no one available and we left after one and half hour. When we asked whom to contact the staff in the beach are themselves did not know whom to contact.
We went next day 9:30 Am , we were told that there was no single seater kayak available. There were couple of damaged single seaters. Staff told us that only 1 or 2 in working condition. There were about 8 kayaks which were damaged.

Family_with_children

6/10

Pleasant

28 May 2026

Julissa

The resort was very clean, great nightly entertainment, beautiful beach and the trainers at the fitness center were on point. The food was good at scores, the buffet and steak house. Downside: the waitress Adriane at Grazies introduced herself as \"I'm tired\", and my friends and I waited almost 2 hours for our meal at the Carribean restaurant only to get cold food, per the waitress- the servers didnt want to serve our food. The manager apologized on their behalf. Unfortunately, the rude and poor service left a lasting negative impression.

Friends

10/10

Exceptional

27 May 2026

Shella

Very nice resort

Friends

6/10

Pleasant

26 May 2026

Raymond

Our room had a leak throughout our entire stay. We reported it but it was not fixed. As a result our room constantly smelled musty. The make up mirror was not operational. On a few occasions they ran out of food by the pool. The staff overall were very friendly. In particular Carlene in the main lobby bar and Chelsey in the pool bar. The beach on the property is calm and beautiful.

Partner

2/10

Poor

25 May 2026

Cheryl

Food was not good enough for me poor manement at the resort

Family_with_children

6/10

Pleasant

24 May 2026

Blerim

We only enjoyed the beach…nothing else. Service was the worst I’ve ever had at any other all inclusive I’ve been to. Very limited options for food at buffet especially for breakfast and having to wait for hours for food was ridiculous when the restaurants seemed so empty. We would not come back to this hotel and definitely wouldn’t recommend with little kids.

Family_with_children

6/10

Pleasant

24 May 2026

Laura

The only thing we enjoyed about our stay at this hotel was the beach. The service from the staff there was sooo bad. At every restaurant we went to we were waiting at least 1+ hours for our food to come. We were with little kids and the food options were very limited. Breakfast buffet had very few limited options for food especially for little kids (we had a 3 year old and 1 year old). We would not recommend to anyone to go there and I would not go back to the same hotel.

Family_with_children

4/10

Poor

24 May 2026

Adela

Disappointed! After reading all the positive comments, we booked this resort for our family vacation. Huge mistake! The buffet food is not only gross but barely any options whether you go for breakfast, lunch or dinner. Very FEW THINGS! Nothing available for kids. NOTHING!
Prepare for the first 2 days to eat at the buffet since they won't accept you anywhere else without a reservation. The Caribbean restaurant is delicious & staff are nice there!
Most of the staff look like they don't want to be there and aren't polite or even smiling. There are some amazing staff though. Lobby staff- miserable! They split our party and gave 1 room on the first floor, street access , with balcony doors that didn't lock/ secure. They refused to move the guests for 2 days, on day 3 they sent the locksmith. The cleaning ladies were nice.
This resort has so much potential but definitely need to train staff and management on how to run it.
Entertainment was weak. Barely any music playing during the day. BARELY any engagement, didn't care to try to get people to participate.
The crowd- OLD, mostly over 60. It feels like an elderly retreat center!
Alcohol- I don't even know what they give us. No top shelf!
Only 3 bars (beach bar/sports bar during the day.... at night you have 1 bar by the theater/ lobby & sport's bar) prepare to wait a while for drinks. Usually 1 bartender... if you're lucky, maybe 2.
The beach is very pretty, clean, lots of beach chairs and towels.Royalton- YOU GOTTA DO BETTER

Family_with_children

6/10

Pleasant

22 May 2026

Gianina

The resort is dated, check in time, most of the staff accommodating need more entertainment. The resort was very quiet Sunday to Wednesday.

Partner

8/10

Excellent

21 May 2026

DANE

Facilities were good

2/10

Poor

17 May 2026

Sheila

No life guards on the beach ever. Beach food shack ran out of buns at 1pm and closed for the day. Cafe/icecreambar was empty every day. Restaurants are not actually available 7 days a week. Antigua governor and staff showed up and shut down the main buffet to “tourists” forcing them to sit outside in a back corner with pans on hot plates&only like 7options. Power went out in our room multiple times every night. Pool has tiles melting away causing hazard. No handle on outside balcony. Sports bar hands you a menu then you go to order and they tell you oh we don’t have that and only actually have 2 items total on the whole menu. Also not very wheelchair accessible throughout resort. Also staff locks the bathrooms near the pool all day so they don’t have to clean them. Terrible service and out of all royalton resorts I’ve been to this is the most disappointing. Only serves bread and pasta pretty much when the buffet is actually available. I could say more but I’m running out of space. This is truly embarrassing and awful. Save your money.

Family

4/10

Poor

16 May 2026

Smita

Overall it was ok, but not great for an all-inclusive property and the price it charges

Business

6/10

Pleasant

13 May 2026

Jaclyn

It’s ok the place is poorly lit in the walkway to the room and I got sick with food

Self

8/10

Excellent

13 May 2026

Nalini

The shower could have been cleaned.
There were areas that needed maintaining

10/10

Exceptional

13 May 2026

Smiyah

I loved my stayyy! 10/10 would definitely recommend!

Family

2/10

Poor

11 May 2026

TERESA

I will reserve judgement until all of our issues are resolved. But personally, I would never go back there

Family

8/10

Excellent

07 May 2026

Chantelle

The hotel and grounds are beautiful. They are very well kept. We really enjoyed our dtay here. The staff were super accommodating and helped to make my mum's 70th birthday one to remember. I had been Liaising with the hotel about plans i needed to be made and they were happy to assist at every turn. My group actaully plan to come back and do a full 2 week stay at this hotel as the food was tasty, the pool and beach where perfect and the overal vibe of this hotel was picture perfect for a relaxing and enjoyable holiday. I would recommended this hotel to anyone i know looking to stay in a 4/5* hotel in Antigua. I will note that although i had the VIP (diamond) club room and service the alternative option was also very impressive. I can not fault the staff and the 'butler' for their aasistance and there pleasent nature. Nothing was to much to ask for. The freebies definitely helped to add to the value of the accommodation when in diamond club. 9.5/10 for experience, food and vibe of the hotel overall.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Makiah A

Property was clean. Beautiful views of EVERYTHING !!! Staff were phenomenally amazing. Big shout outs to VERNON AND SCOTT !!!! They made my stay GREAT !

Friends

2/10

Poor

01 May 2026

Giovanni

The Staff had a lot of attitude and did not want to provide service. I was locked out of my room, as the locked was broken. I got the run around for almost a full day. No one wanted to take ownership and resolve the issue. The water activities staff showed up an hour late every day, and he gave me attitude when I asked to use the kayak. The lifeguard was not on duty for the majority of the day. He was chatting with other staff and not at his post. I rarely got a smile from the staff and they did not proactively ask to help. Overall, I would not recommend this hotel, if service is important to you.

Partner

10/10

Exceptional

30 Apr 2026

Kevin

Amazing beach with amazing staff

Partner

8/10

Excellent

28 Apr 2026

Camelietta leticia

The property is gorgeous. The people are so kind and helpful. However, the food is not good. There’s no Caribbean flavors the food they do have taste bland.

Family_with_children

10/10

Exceptional

26 Apr 2026

David

Great beach, delicious food

Partner

10/10

Exceptional

26 Apr 2026

Suzanne

Love the royal tin great hotel will definitely go back

Partner

8/10

Excellent

26 Apr 2026

Anna

Overall we had a very good experience at the Royalton Antigua. I'd like to start by saying I wouldn't consider this a 5 star hotel like other Royaltons I've been to.

Pros:
1) Property is beautiful; beach and pool were great. Never had an issue with towels, getting a seat, etc.
2) Lots of amenities for adults and kids
3) Staff were friendly and very helpful
4) The rooms were spacious
5) Entertainment at night and during the day was very nice
6) Kids club was great
7) Coffee shop had great coffee, smoothies, ice cream and dessert.
8) Extra $$ - the spa was great and we had an amazing romantic dinner on the beach with private violin playing in the background (not sure if this was part of the package or extra). The food for extra $$ experience was delicious.
9) if you order through expedia, you get your own representative who helps you with your reservations and recommendations (sort of like a butler if you were to get the diamond club package). Our representative, Antoinette, was amazing and booked all of our restaurant reservations ahead of time and got us perks.

Cons:
1) Aside from the buffet, the a la carte restaurants were not good. Food was overspiced and overcooked most of the time.
2) The rooms themselves can use some upgrading especially the bathrooms. For a 5 star hotel, I would have expected more luxurious rooms.

Family_with_children

10/10

Exceptional

23 Apr 2026

Rebecca

The beach was perfect

Partner

8/10

Excellent

22 Apr 2026

Jessica

Me and my partner stayed here for 5 days for her birthday. After booking I was a little skeptical because there were a lot of bad reviews. However that was not our case. The entire staff was super friendly and helpful from the time of arrival until we departed. Antionette, our Expedia host was amazing and had made us dinner reservations to all the restaurants prior to our arrival w/o us even requesting. She also scored us a cabana. The night entertainment bartender Carleen was amazing, Jakiel the young waiter at the buffet had a great personality, there was also a lady at the pool bar who took really good care of us. Titi with the pool entertainment staff was also great! Only downside was the quality of the food but Overall this was a memorable trip for us. Everyone who gave outstanding service received the $2 bills from us. Antigua was awesome!

Partner

2/10

Poor

22 Apr 2026

Jill

As a frequent traveler I would not recommend the Royalton or Expedia as a travel service. Reservation was mishandled and a refund from Expedia was promised and not given, as well as many other instances of bad customer service and experiences…wild dogs on property. Water not working or brown. Running out of food at every meal. Do not book here or through Expedia!

Family_with_children

8/10

Excellent

22 Apr 2026

Rebecca

Review
We’ve just spent 10 days here and we’ve honestly enjoyed it so much. I think this hotel is what you make of it, and I do think there’s a difference in expectations from being British compared to what we noticed Americans expecting.

Room - we had a bay view and it was so spacious. We had a King bed and doors on the showers (other reviews seemed not to have this?). Housekeeping came everyday and restocked the mini bar (which is also included for free). Balcony was clean and spacious, bed was super comfy - we were really happy.

Check in wait time - honestly… I think if you’re a patient person this isn’t an issue. Our room was ready after 30 mins but they gave us our reservation number so we could go and make dining reservations, we also went and sat by the beach and got drinks from the bar. Just because the room isn’t ready doesn’t mean you can’t start the holiday!

Reservations - super easy, we made 4 reservations for our 10 day stay. You will struggle to get a booking on the day so I’d just recommend planning two/three days ahead. there was only 2 of us so maybe that made it easier to make bookings?

Food quality - the buffet was so much better than anything we’ve had in Europe. At breakfast you can get omelettes cooked to order, and they made fresh pizzas everyday at lunch. The Caribbean restaurant was fine, we went once but weren’t blown away. The Italian is the best restaurant out of all of them, it overlooks the sea and all meals were great (we ate there 3 ti

4/10

Poor

21 Apr 2026

Wickham

I’m extremely disappointed with my experience booking an excursion through the hotel’s vendor, Nexus Tours, during our stay at Royalton Antigua Autograph Collection All-Inclusive Resort.

We booked this tour as part of a birthday celebration and were really looking forward to it. On the day, we were waiting in the hotel foyer at the time advised by reception, expecting confirmation that our pickup had arrived. After waiting a considerable amount of time, we were told that the transport had already come and gone—without any attempt to properly locate or notify us.

What made the situation worse was the complete lack of support from both the reception team and the excursions/events concierge. There was no accountability, no urgency to resolve the issue, and no meaningful assistance offered while we were still on-site.

As a result, we lost £300 and missed out on an important birthday experience. This was not just a logistical failure, but a significant disappointment that impacted our overall stay.

I would strongly urge future guests to think twice before booking excursions through the hotel and to seek independent providers instead. At the very least, clearer communication and better customer care are needed to prevent situations like this from happening again.

Partner

10/10

Exceptional

21 Apr 2026

Ashwin

We had an amazing stay at this resort! The variety of food was impressive—there was something for everyone, and everything we tried was delicious. The property was spotless and very well maintained, which made our stay even more comfortable. The resort itself is absolutely beautiful, with stunning views everywhere you look. The beach was one of the highlights—clean, peaceful, and perfect for relaxing. We would definitely come back!

Family_with_children

6/10

Pleasant

20 Apr 2026

ANNA

Check in is slow. They don’t listen . Room was dirty with broken mirror.

Family_with_children

10/10

Exceptional

19 Apr 2026

Melissa

The room was perfect size for 3 girls on a girls trip the bathroom was a great size with 2 sinks ..the beach was great we always had a chair with and umbrella the bar was located right by the beach and pool the buffet was great lots to choose from the staff was great and friendly the coffee shop was great with the gelato everything was in walking distance on property

Friends

2/10

Poor

13 Apr 2026

peter

Super dirty room. I was shocked at the poor service. Unbelievable actually how poor the service was. It was like hell on earth.

8/10

Excellent

13 Apr 2026

Hakeem

This was a great experience for my family. We were traveling with our newborn daughter and the resort and staff were very accommodating. Antionette our Expedia staff at the resort was very helpful and responsive to us. She help with all of our reservations and needs during our stay

Family_with_children

2/10

Poor

12 Apr 2026

Charlotte

Beautiful location and has so much potential but it’s poorly run. Staff doesn’t want to be there and it shows. Not even a Good Morning. Same food everyday, no variety. No availability at restaurants even with diamond club. Total waste of money there. Stray cats and cockroaches at your feet. Pest control lets themselves into your room to spray without knocking. Oh and when you check-in be prepared to wait until way out check-in for your room. Then when you go to your room, you find out that other guests are already accommodating your room. FYI - don’t try to talk to management because they don’t care.

Family

2/10

Poor

12 Apr 2026

Charlotte

Staff was not nice, place is poorly run. Always out of everything needed to make drinks and couldn’t be bothered. Restaurant staff constantly yelling at guest for moving chairs or silverware to sit with their family. You are done eating before they come to take drink orders or give you water. Diamond club was a joke. Go to Sandals so you can enjoy yourself.

Family

6/10

Pleasant

12 Apr 2026

Charlotte

Worst hotel ever, staff was unfriendly. Restaurant had a mental break down if you moved a chair to sit with family. Yelling at people, strays cats and dogs running through dining, cockroaches. And diamond club was the worst waste of money ever.

Family

4/10

Poor

12 Apr 2026

Charlotte

Staff was very unfriendly, although the hotel was all-inclusive it was also out of everything, no coffee, no mint for mojitos. My son was given a room, with keyed entry - upon opening the door it was another guest’s room. Staff just said oops we put you in wrong room. Hotel had cockroaches. Pest control was constantly letting themselves into your room and spraying, while you were using bathroom or in the shower. Diamond club was a total waste of money. Buffet every night unless you’re willing to eat at 9pm. Same dried out food every night with stray cats and dogs running at your feet. Beautiful location just very poorly run. Don’t waste your money. Casford in the cabanas was great!!

Family

10/10

Exceptional

12 Apr 2026

Daniela

Clean room

Business_and_leisure Family_with_children

4/10

Poor

09 Apr 2026

Christina

Food was not good. Restaurants you had to stand in line to make a reservation between 10-3. There were three restaurants.. not including the ice cream/ coffee shop that was twice out of ice cream, a sports bar that took an hour to receive your food wit no one in the place, and a buffet that was average at best. Out of the three other restaurants, the Italian place was good others not so much! Drinks were ok. Entertainment was ok. Staff was ok.not much of a beach… handles coming off on all bathroom hooks in both rooms we stayed at. Two small elevators that were mostly full .// u decide:) Atm was out of service .. two small stores were out of stomach medicine ./

Family_with_children

6/10

Pleasant

08 Apr 2026

Jennifer

I had high hopes for a welcoming and hospitable experience at this resort, but unfortunately, the staff seemed more preoccupied with cleaning than with being friendly and approachable. The food was decent, but I would appreciate more variety. The drinks were also lacking in quality. Perhaps there are unhappy employees, as the customer service could definitely use improvement. On the bright side, the beach was probably the best part of the resort.

Partner

4/10

Poor

08 Apr 2026

James

Positive Feedback:

-The natural surroundings were beautiful, with a clean beach and clear water.
-The wristband room key was convenient and easy to use.
-The location is close to Fort Barrington, which was a nice advantage.
-The Italian restaurant and steakhouse both offered delicious food.
-The Antigua night show and the International night were the best.
-Antoinette from guest services was very kind and helpful—she assisted with our room change and ensured our needs were met.

Negative Feedback:

-The overall hospitality lacked warmth from the moment of arrival.
-Front desk service was very slow, and staff appeared to lack sufficient knowledge.
-Staff were often inconsiderate of guest needs and concerns.
-Some front desk employees displayed a poor attitude, with no friendliness or empathy.
-The lobby was very small relative to the number of guests, with too few staff available to assist.
-The stage location was poorly planned, requiring guests to search for a suitable viewing spot.
-The buffet offered limited variety.

Overall Experience:

Customer service is our top priority when choosing a resort, and unfortunately, this aspect was disappointing. As a result, we would not return or recommend this property to family and friends.

Partner

8/10

Excellent

08 Apr 2026

Volodymyr

Nice location, poor service and food is so so . Water and Laguna was amazing;)

Family_with_children