Tiffany
The property was extremely beautiful and most of the staff was very hospitable, However there are some laps in communication. For example the first mishap was I contacted the front desk and when the gentlemen picked up I asked if there was a gift shop and he stated yes and then I asked did they have any benadryl due to my Girlfriend having an allergic reaction and his reply was let me check and ill give you a call back. Noone ever called so I walked to the main lobby from our suite to get the medicine and I Informed the young lady that there was never a call back. When I returned I asked my partner did anyone call and she said no. The next morning I asked if we could check out a hour after normal check out which is 12pm and the same young ma. From the night before he said yes that should not be a problem. There was no explanation. Of it being a coverage charge to stay in the room for an extra hour. Give me the choice whether I wanna pay that or not dont just assume without clear communication.
