Name: Ion City Hotel
Address: Laugavegur, 28, Reykjavik, 101, IS

10/10

Exceptional

14 Jun 2026

Ray

Great location in the heart of town.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Ray

Great hotel in the middle of it all. Conveniently located with a comfortable bed.

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Shawn

Great location. Excellent staff.

Friends

10/10

Exceptional

18 Mar 2026

Heather

The staff was fabulous! She went above and beyond to help us get our luggage, park our car and recommend a place for dinner. Our rooms were clean and the bed was very comfortable. Great location near everything.

Partner

10/10

Exceptional

25 Feb 2026

Samantha

The staff was super nice, the room was a decent size but the location was more than perfect. Its right down the street from multiple bars, restaurants, and coffee shops

10/10

Exceptional

23 Feb 2026

Frances

This is the best hotel experience I’ve ever had. Gorgeous hotel, amazing staff, super comfortable and clean. I loved my stay and can’t wait to come back!

Self

10/10

Exceptional

20 Dec 2025

Justin

Amazing staff & hospitality. Can’t say enough how the front desk went above and beyond for my wife and I. 10/10 and would def recommend a stay here.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Cheng

Great location, near all restaurants and shops
The room was superb and clean.

Parking wasn’t ideal at all, we had to park 5-10 mins away.

Leisure Partner

8/10

Excellent

24 Sep 2025

Tammie

City hotel, street noise, but no restaurant, room service or hotel bar or lounge. Interesting neighborhood and nice room.

Partner

8/10

Excellent

31 Aug 2025

Matt

Beautiful setting. Smell from power plant not great

10/10

Exceptional

07 Aug 2025

Brandy

Parking was a little confusing but after we figured out where the lobby was and how to get to it we were fine.

8/10

Excellent

26 Jul 2025

Gary

They need better street signage I wandered around for 15 minutes trying to find it while passing the hidden entry multiple times.

6/10

Pleasant

23 Jul 2025

Marilyn

The staff was very nice. The location is good. The bed is not memory foam as Expedia claims. The chaise lounge is uncomfortable.

10/10

Exceptional

22 Jul 2025

Stephen

Great hotel with a unique feature - balcony with a private sauna.

Leisure Partner

4/10

Poor

14 Jul 2025

Javier

The hotel is located on a street where taxis are not allowed, so be prepared to walk with your luggage to get there. The lobby is very small, with no place to sit. There is always a strong smell of food—like from a kitchen—in the hallways and elevator areas. The rooms are small and dirty, with a stained and dirty sofa. I did not feel comfortable at all in this hotel.

Leisure Family

8/10

Excellent

22 Apr 2025

Tiancheng

Just had a 3-night stay at ION City. Staffs were all friendly and amazing. Location is in the core downtown tourism area of reykjavic so that could be pro or cons depending on what you like. It's a little bit loud outside especially if the room is towards the street, but window is reasonably sound-proof. One issue was that when I first arrived there were a few blood drops in the bath towels, but after I raised that issue the room service was all good for the rest of the stay. Overall 4/5.

Leisure Self

10/10

Exceptional

09 Mar 2025

Marlene

MarleneNY

Comfortable clean and friendly

Partner

10/10

Exceptional

02 Dec 2024

Brian

Front Desk Service

The front desk woman was excellent. She gave us so many great recommendations, and she was very accommodating to anything we needed.

Partner

10/10

Exceptional

22 Oct 2024

Verified traveler

Fantastic hotel!

The staff were really helpful and accommodating, especially Luciana. Thank you all so much!

Partner

10/10

Exceptional

28 Sep 2024

Ronald

The restaurants nearby were excellent. The hotel is on a pedestrian only street. Difficult to get to as it requires a 10 minute walk with suitcases bouncing on a cobblestone street.

8/10

Excellent

22 Sep 2024

Gyana

Beautiful and nice place. No parking, and VERY hard to find the place at night

Leisure Partner

10/10

Exceptional

09 Sep 2024

Tamara

LOVED our stay here... the only thing we didn't like was the difficulty in finding a parking spot that wasn't too far away for toting our luggage. As it was, the closest we could get was a good 5-6 minutes walk dragging luggage behind us. Otherwise, it was a GREAT choice! Loved SUMAC - the attached restaurant. It was also wonderful being a couple does down from the SANDHOLT bakery.

Partner

8/10

Excellent

17 Aug 2024

Michelle

Good hotel in excellent location. Staff were nice and very helpful.

Leisure Partner

10/10

Exceptional

09 Aug 2024

John

Location
Restaurant Sumac

Leisure Family

10/10

Exceptional

29 Jul 2024

Verified traveler

Impressive design

Partner

10/10

Exceptional

28 Jul 2024

Helen

The helpfulness and friendliness of the staff contributed to making our 3 day stay enjoyable. They were kind and patient and came to our aid both day and night with information and attention.

Leisure Friends

10/10

Exceptional

20 Jul 2024

Joel

Situated right off of Laugavegur street (adjacent to the Sumac restaurant, the main entrance is tucked away to the side) this hotel was incredible. The staff was friendly, allowed us a late checkout without charge, and held our bags after checkout so we could explore Reykjavík a little more! We had just completed the Laugavegur Trail, so the junior suite with the private sauna on the balcony got a lot of use to soothe our muscles after 55 kilometers of hiking and sleeping in tents! The whiskey bar next door is really cool, and if you’re vegetarian/vegan, you’ll be stoked like us to find Monkeys and Mama’s for some amazing food and cocktails! The room was spacious, beautiful, had a comfortable bed, was thoughtfully appointed, and provided a beautiful view of the city and water from the huge window and spacious balcony. We slept well with the blackout curtains (sun never went down) and it was super quiet. Well worth the price!

Leisure Partner

10/10

Exceptional

04 Jul 2024

Lindsay

Excellent and walkable location to everything. Room had a private sauna and excellent view. Staff was helpful. Bed was comfortable.

Leisure Family

10/10

Exceptional

15 Apr 2024

Daniela

Beautiful hotel with nice amenities and views. Sauna on the balcony was a dream.

Leisure Partner

10/10

Exceptional

07 Apr 2024

Thomas

Wonderful staff, clean and modern hotel, great location, lovely room, and they have luggage storage late checkout!

The only oddity here is that parking is a bit scarce around the hotel. You'll have to park in a zone a few blocks away and haul your luggage to the hotel as there are no cars allowed on the road with the hotel.

Leisure Family

10/10

Exceptional

07 Apr 2024

Samantha

The hotel was great. The room was spacious and located on one of the main shopping streets, so there were many restaurant options nearby as well. The lady at the reception (forgot to ask for her name!) was the highlight of the stay. Her customer service was fantastic. I would definitely recommend and stay here again.

Leisure Self

10/10

Exceptional

03 Apr 2024

Claire

We spent 4 nights at this hotel and had an amazing stay. The hotel is well positioned to explore Reykjavik by foot, and has the main bus stops just a short walk away. We stayed in a suite, which had a sauna on the balcony and amazing views of the city. The room itself was extremely clean, had lots of storage and was spacious. The bed was super comfortable. The staff at the hotel were friendly and couldn't do enough to help. Some reviews have mentioned noise. We stayed Monday to Friday, and only one night did we find it a little noisey until about 11pm from one of the bars, although you have to remember you are in the centre of everything, so a little noise can be expected. Overall, a clean, well positioned hotel, with accomdating staff. We would stay again.

Leisure Family

10/10

Exceptional

09 Mar 2024

Nadiya

This is my second time staying at this hotel. In 2021, I stayed her and I booked the Junior Suite, balcony and sauna outside. It was THE BEST experience ever. So when we were traveling again, I booked the same suite. The bed is one of the most comfortable beds I've ever slept on. The bathroom is amazing, and there is SO much storage space to store your clothes and luggage. The view from the balcony is unbelievable and the sauna is just what you need after a long day of exploring the city.

Leisure Partner

10/10

Exceptional

06 Mar 2024

David

We had a private sauna in our room.

Leisure Partner

10/10

Exceptional

20 Feb 2024

Danielle

The property wasn’t quiet as we could hear partying and music well into the early morning hours, but the room was beautiful and the sauna was a plus! Also the hotel staff were very friendly and the complimentary champagne was lovely.

Leisure Partner

10/10

Exceptional

17 Dec 2023

Michael

Great staff and location

10/10

Exceptional

16 Dec 2023

Annie

I stayed at ION City for 3 days last weekend and I loved everything about the room. The view was subtle but gorgeous, just like much of the architectural scene is in Iceland. The Hallgrímskirkja all lit up outside my window wasn’t too shabby. The room was so well maintained and felt super cozy. I’m someone who enjoys travel but sleeping away from my home comforts is a challenge so choosing a hotel is top priority, and I made the right choice with ION City. The only thing that I would change was the rain shower head. In theory rain shower heads are luxurious but impossible to avoid getting my hair wet on days when I didn’t plan on washing it. The spectacular soaking tub more than made up for that though. And the mattress! I felt like I was sleeping on a cloud. Last but not least the service was impeccable. I’m quite shy and reserved and I don’t need to be overly fussed over and I got just the right amount of attention to feel like a valued customer without being overwhelmed. I figured out quickly that this is the Icelandic way. The people are kind and welcoming but not too in your face. Works for me. Also the location was perfect. I was never more than a 10 minute walk from everything. I would stay at ION city again in a heart beat. My only regret is not having enough cash on hand to leave a more generous tip for the kind person who took care of the space during my stay. 10/10 experience!

Leisure Self

10/10

Exceptional

04 Dec 2023

Frank

Our favorite part of this hotel was the location, although everything else was also terrific. It is located on the primary restaurant and shopping street, much of which is a pedestrian mall, and is minutes walk from the water and the famous church. The room was very, very comfortable and the bathroom spacious. Our only struggle was to understand the lighting . . . all switches were dimmable but didn't turn the lights off - you had to double click the wall switch to turn the lights off. We loved our stay here.

Partner

10/10

Exceptional

12 Nov 2023

Tara

The woman at the front desk was amazing, friendly and very helpful!

Leisure Friends

10/10

Exceptional

05 Nov 2023

James

Great hotel with a central position and the Junior Suite was fantastic, with the sauna on the balcony. Highly recommended!

Leisure

10/10

Exceptional

19 Oct 2023

Verified traveler

Totally amazing the staff went above and beyond for us. Found a room for us a let us check in earlier an even offered us champagne on arrival. The beds were heaven and was the center of everything. Totally recommend here.

Partner

10/10

Exceptional

19 Oct 2023

Fred

Very well located, super friendly personnel, clean.

Leisure Partner

10/10

Exceptional

16 Oct 2023

Gilberto

Hotel in the heart of downtown. Lots of great places to eat! Staff was amazingly nice. Virginia went above and beyond to make our stay the best possible. Very clean room, great bed, clean sheets and great shower. Recommended

Leisure Partner

10/10

Exceptional

11 Oct 2023

Jackie

Front Desk customer service, Room cleaning crew was very accommodating, Exceptional! Thank you Ion Hotel Staff for making our stay Magnificent!

Leisure Friends

10/10

Exceptional

08 Oct 2023

Michael

The staff were extremely helpful and friendly. Hotel is a bit hard to find as there are no big signs but we did. Right on the Main Street with shopping and restaurants nearby and easy walking to multiple bus stops.

Leisure Family

8/10

Excellent

03 Oct 2023

Michelle

A quiet location in a downtown walkable area can be a difficult combo and this hotel checked almost all the boxes! After a long overnight flight, lost luggage and a long rental car process we stopped by the hotel to see if an early church in was possible. The person managing the front desk was delightful and found a room available and even offered complimentary champagne to toast our arrival. Since our luggage was delayed and street parking is free on Sundays, the lack of parking or valet service was not an issue. It was a great choice for our first night in Iceland.

Leisure Partner

10/10

Exceptional

29 Sep 2023

Rose

Lovely place

Very comfortable and the staff was excellent. Centrally located and peaceful.

Business

10/10

Exceptional

26 Sep 2023

Joe

Amazing hotel. Cannot be a better location. Right on main street of downtown. Staff is warm, welcoming and amazing. Room was clean, warm and the shower was perfect. It was kind of futuristic in some ways and felt like something out of a movie.

Leisure Self

8/10

Excellent

31 Aug 2023

Henna

Great downtown spot close to everything. Staff is so helpful. Only negative is in summer rooms get very warm and hot and you can hear some music late into night from local club but it’s a trade-off given it’s in heart of downtown shopping and restaurant scene.

Leisure

10/10

Exceptional

27 Aug 2023

Laura

Great location in the middle of everything.

Leisure Family

10/10

Exceptional

15 Aug 2023

Michael

Nice hotel in good location in the heart of Reykjavik.

Leisure

10/10

Exceptional

08 Aug 2023

Alan

Aside from having amazing staff, they had the best shower we have had in a hotel bar none! We travel often and it is so important to wake up and start the day off right, which you can do at ION city. Have an awesome shower then head across the street for a cappuccino and danish before heading out on your adventure.

Leisure Partner

10/10

Exceptional

29 Jul 2023

jonathan

Fantastic modern chic

Fantastic room, private sauna on pur balcony overlooking the city and water. Great central location

Partner

4/10

Poor

26 Jul 2023

Laurence

First, you can't drive to the hotel! Street in front is closed to vehicles so you have to fight for a parking spot away from the hotel and carry your luggage for blocks. The street in front is now a very active location for locals and tourists so it is very loud and loud late into the night. Room was hot and very small window to let in a bit of air. Leaving the window open meant a very loud night. Band a few doors down played late into the night.

Leisure Partner

10/10

Exceptional

24 Jul 2023

Mark

Ideally located boutique hotel

A very nice boutique hotel, ideally located right in the center of everything.

Partner

10/10

Exceptional

19 Jul 2023

Mardi

I loved the location. It could not get better. Luciana, checked me in but my room was not ready. That was ok as I just had gotten off a cruise and I was there very early. She told me I would get one as soon as one became available and she would call me. When it was ready and I came back to the hotel and she had already put my three pieces of luggage in my room. I have never had that done before in my decades of travel. What a fabulous added touch. The hotel could use better signage as even my taxi driver had an issue. I would definitely stay there again.

Leisure Self

10/10

Exceptional

10 Jul 2023

Kathryn

Loved our stay

We lived the service. The prosecco at the beginning. The level of help and assistance. They were perfect. Great room. Nice sized bathroom and shower. No AC but you shouldn't need it. Great place

Partner

10/10

Exceptional

05 Jul 2023

Wilfredo

Perfect location!

Great hotel in the hear of Reykjavik! Walking distance to all the sights and multiple restaurants/bars around. Room was modern and clean and they even gave us champagne when we arrived! Magnificent hotel!

Partner

10/10

Exceptional

03 Jul 2023

Joel Lynn

Great staff

10/10

Exceptional

27 Jun 2023

Michael

A

10/10

Exceptional

09 Jun 2023

Rajdeep

The room was very clean and I loved the sleek modern aesthetic. In a great location!

Leisure Self

10/10

Exceptional

04 Jun 2023

Emily

ION had the best staff, so helpful and kind! The room was clean and very modern. We definitely recommend!

Leisure Partner

10/10

Exceptional

31 May 2023

Timothy

Nice boutique hotel, modern and updated with a comfortable bed. On one of the best streets in Reykjavík, this hotel was convenient to everything in the city. The sofa bench overlooking the Main Street was a great place to relax and unwind after a long day. We will stay here again when visiting again. Just be aware there are no in-room items like a mini-fridge or microwave.

Leisure Partner

10/10

Exceptional

13 May 2023

Gillian

The Ion is a small boutique styled hotel. With wonderful staff, impeccable rooms and the most comfortable bed you’ll ever experience. Located in the heart of Reykjavik you’ll have easy access to tours, shopping, restaurants and bars. Nothing but great things to say.

Leisure Self

10/10

Exceptional

10 Apr 2023

Charles R

Rose was extremely helpful. She went out of her way to make it a pleasant experience. When you have health issues, an accommodating staff makes the experience that much better. We would walk across the street to get coffee, and by the time we got back, there would be fresh towels and a made bed. We weren't expecting that. The staff is very friendly and they obviously take pride in their work. All that and it's conveniently located near everything! We'relooking forward to our next stay with them. Thank you Rose.

Leisure Partner

10/10

Exceptional

27 Mar 2023

Jermaine

The room was clean and well kept. The staff were very friendly, helpful and knowledgeable.

Leisure Self

8/10

Excellent

14 Mar 2023

Krzysztof

Quiet nice stay

Leisure Friends

10/10

Exceptional

13 Mar 2023

Shayna

A tasty welcome drink and great customer service. Called us a taxi on request, held our luggage for many hours after checkout, and provided helpful info about the surrounding area. Would stay again if I return to Reykjavík.

Leisure Partner

10/10

Exceptional

09 Mar 2023

Vincent

Recommend to anyone

Very comfortable, clean, central to everything and the staff had to be the best we encountered on our four week European trip.

Partner

8/10

Excellent

08 Mar 2023

Tadeusz

Excellent location and service at the reception desk

Leisure Family

10/10

Exceptional

25 Feb 2023

Kaitlyn

Great, little hotel in the heart of downtown Reykjavik! Very friendly staff that greeted us upon arrival with glasses of sparkling champagne! The room was very clean and comfortable with an amazing view of the Hallgrímskirkja church steeple. While parking was difficult to find (street parking only), there were many places to walk to eat and shop and explore the city.

Leisure Family

8/10

Excellent

21 Feb 2023

Michael

No street parking, had to walk two blocks with bags. Should have been given this information on or before booking

Leisure Partner

10/10

Exceptional

20 Feb 2023

Shane

The hotel is in the best location, close to everything... room was exactly what we expected and everything we needed. The staff were absolutely phenomenal and put our experience over the top. We will definitely be back! Highly recommend.

Leisure Partner

10/10

Exceptional

30 Jan 2023

Yeraldyn

I booked the Junior suite, room was clean, comfortable. Hotel was close to shops, restaurants and centrally located so it was easy to get to the bus stops.

Leisure Self

10/10

Exceptional

26 Jan 2023

Harriet

The comfiest beds I've ever slept in

I cannot wait to come back to Reykjavik and stay at the Ion City Hotel again!

What an absolute gem of a hotel. It was extremely cozy with a wonderful ambiance, plus it's so central to downtown! We were easily able to make the most of our time in the city (one evening and most of the next day).

Everyone we met on the front desk was super lovely and helpful and we were able to leave our bags with them on our final afternoon in the city.

Just for anyone else who gets lost trying to find the hotel though - search for Sumac (the restaurant) on google and it's much easier to find than the hotel, which is not v well signed and was very easy to walk right past.

Also I was perhaps slightly sad that there wasn't a hot tub or pool (for some reason I'd convinced myself there was - but perhaps I was thinking of the Adventure hotel out in Thingvellir - which also looks fantastic but we discovered is incredibly remote). But given this was my head making things up, I really can't hold it against them!

Finally, there's parking on the streets around the hotel so if you're driving as part of your holiday, this is super easy to sort out!

Partner

8/10

Excellent

15 Dec 2022

Verified traveler

Almost Perfect.

Marvelous design and view. Staff was kind and attentive. Housekeeping needs to check under couch cushions as it looks as if it hadn’t been vacuumed out in years, and one of our tea service spoons was filthy. Early morning construction happening below the room. Future guests may want to inquire about possible construction sound disruptions.

Partner

10/10

Exceptional

11 Dec 2022

mariann

Perfect location to enjoy a wonderful city. Accommodations where fabulous.

Leisure Family

8/10

Excellent

28 Nov 2022

Andrea

The room was clean and had everything we needed. The staff was very nice and it was in a good location. On street parking was hard when we arrived but I think that was just the timing. There were also no amenities like a hot tub or sauna.

Leisure Partner

10/10

Exceptional

17 Nov 2022

Gene

Great place to relax in Reykjavik

I was pleasantly surprised by the quality of the room, balcony view and sauna in the junior suite. Great place to stay in central Reykjavik.

Partner

8/10

Excellent

11 Nov 2022

joahna

It’s located near shops, dining, easy parking.

Leisure Friends

8/10

Excellent

25 Oct 2022

Carol

Hotel was difficult to find due to lack of signage and oddly placed entrance. There was no breakfast available. Otherwise, this was a comfortable and well-appointed hotel located in the center of town with easy walking access to shops and restaurants.

Leisure Self

10/10

Exceptional

19 Oct 2022

Ambika

A bit difficult to find the entrance. It was advertised that hotel parking was included and available, however it is not, which was inconvenient. Otherwise, had a wonderful stay. Staff were always available and kind. Room was quite spacious and modern. Centrally located with everything within a short walking distance. Highly recommend.

Leisure Partner

10/10

Exceptional

02 Oct 2022

Yifei

Great location at the heart of the city. Spacious room with super comfy bedding. Eco-friendly design is a plus (love the re-usable slippers)!

Leisure Friends

10/10

Exceptional

07 Sep 2022

Sherri

Great location in walking distance to just about everything. Lively at night but quiet with the windows closed.

Leisure Family

10/10

Exceptional

04 Sep 2022

Hamidreza

Perfect place to stay in Reykjavik

Leisure Partner

10/10

Exceptional

27 Aug 2022

Octavio

The property is located in the city center.Just the perfect location. Hotel beautiful. I have nothing negative to say about the hotel. I will definitely come back.

Leisure Partner

10/10

Exceptional

29 Jul 2022

Annette De

We like the location of the property. Rooms were very nice and comfortable. The staff was friendly and extremely helpful. I didn't like the gym, but ok.

Leisure Partner

10/10

Exceptional

24 Jul 2022

Kelli

Great location in heart of the city. Clean, comfy, nice staff!

Leisure Family

10/10

Exceptional

29 Jun 2022

SULTAN

Great location and friendly staff.

Leisure Family

8/10

Excellent

23 Jun 2022

Jo

The room was fabulous as well as the location. The staff was very friendly but some did not know town information; we ended up with a $60 parking ticket and lost 2 hours trying to find a place to pay it. None of the staff are from Iceland so limited ordinary info. Receptionist Ying Ying was great.

Leisure Partner

10/10

Exceptional

19 Apr 2022

Robert

Support staff was great. We had a problem with our room at one point and she was able to switch right away. Very modern and small hotel. Rooms utilized the space in an excellent way

Leisure Family

10/10

Exceptional

17 Apr 2022

Aleisha

Wonderful

Wonderful. I had a different hotel booked that wasnt as central so i changed. Really clean and comfortable stylish rooms with cute little extras. Wonderful helpful staff. Only gripe would be on the weekend the downstairs bar is pretty loud with their music and if you are on a lower floor you can hear the bass until almost midnight.

Self

10/10

Exceptional

28 Feb 2022

Tooba

Panorama Suite is the Way to go!!!

First night in Iceland and they allowed us to check in early and check out late.

If youre contemplating the panorama suite, stop. Just get it. You'll be so glad that you did.

Partner

10/10

Exceptional

20 Feb 2022

Kelly

Sauna on the balcony

Leisure Partner

8/10

Excellent

18 Jan 2022

Verified traveler

The hotel room was very modern and had exceptional lighting, rain showers, and comfortable bed with high quality sheets, linens, and bath amenities. The hotel indicates noise proofed rooms, however you could still hear music outside, and activity in the room next door or above which sometimes woke me up if a guest was walking around, showering, or suitcase bumping around, etc. The hotel lobby is very small and uncomfortable.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2022

Ian

Everything was perfect! Ying Ying was so nice at the front desk and the room was far nicer than we expected. If you have the option to get a sauna with your room definitely treat yourself.

Leisure Partner

10/10

Exceptional

28 Dec 2021

Michael

Perfect stay

Second time in this hotel. Love it. Excellent design perfect location. Great beds and bedding.

Partner

8/10

Excellent

12 Dec 2021

Verified traveler

No shuttle

Small hotel downtown close to everything. Hotels.com says it has a shuttle. It does not so expect to organize your own transportation.

Self

8/10

Excellent

01 Nov 2021

Alyssa

Excellent location to explore the city

The hotel location, design, and comfort was perfect!! The restaurant at the hotel was amazing. Ate there twice.
It’s on a pedestrian only street so you will need to walk a tiny bit to get to taxi pick up or the bus stop 14 for tour pick up.
The only draw back is that there is no breakfast or any other amenities.

Self

10/10

Exceptional

09 Jul 2020

Nicola

The staff were exceptionally helpful. There is a fantastic restaurant, Sumac, on the ground floor, which is highly recommended.

Leisure Partner