Name: Prize by Radisson, Xhibition Bergen City
Address: Smastrandgaten 3, Bergen, 5014, NO

8/10

Excellent

26 Jun 2026

michael

Despite having a key code could not get key. No reception had to find another hotel who could check you in, insane system. This was at 1600. In the room large hole stuffed with cardboard where I guess a fan should be. Shower head could not stay up, fell off bruising my foot. Hotel clearly has no staff or maintenance. Exceptionally poor.

10/10

Exceptional

14 Jun 2026

Anitra

The hotel staff were amazing! There was a min up with my reservation but they accommodated me. Their warmth, help and kindness added so much to my stay in Bergen. They provided lots of advice. Only this is, shampoo and conditioner weren’t provided but I had my own.

Self

8/10

Excellent

01 Jun 2026

Paul

Clean comfortable room, very convenient for local transport, reasonable price value given the destination. Flaws in self check in concept resulting in me not receiving key safe codes by email, requiring telephone calls to help desk, who were quite helpful, also none operation of some room lights and sockets only remedied by housekeeping staff on second day

Friends

10/10

Exceptional

21 Mar 2026

Michael

Yes

Friends

6/10

Pleasant

24 Feb 2026

Nicola

This accom is not staffed to check in (contrary to advertising) so when there are issues needing fixing after hours, there isn’t anyone to assist. Power tripped in our room several times using coffee machine and heater and was off all night. Great location, loved the heated floor.

Partner

2/10

Poor

25 Nov 2025

malou

Vi hadde store problemer med å få sjekket inn. Hotellet skal være selvbetjent. Det var det ikke før oss. Vi måtte løpe til et annet hotell i pøsregn for å få hjelp. Bestillingen min ble flyttet over til en annen persons booking slik at oppholdet mitt blei i noen andre sitt navn. Det førte til at jeg ikke fikk hotels.com rewards på oppholdet. Jeg spurte om det var greit å ha nøkkelkortet i mobil-dekselet, det sa resepsjonisten at gikk fint. Det viste seg å være løgn.
Det var bedbugs.
Manglet balsam og bodylotion på badet.
Manglet 'ikke forstyrr' skiltet, på grunn av det ble jeg vekket av housekeeping som insisterte på at jeg trengte håndklær tilsvarende 5 kvadrat meter or to netter.
Det var mye bråk og dårlig isolasjon.
Rommet var kaldt. Det hjalp ikke å skru opp varmen.
Når vi skulle hente bag og sjekke ut kom jeg ikkje inn i rommet og måtte løpe tilbake til det andre hotellet for å få nøkkelkort som virket.

Self

10/10

Exceptional

13 Nov 2025

Douglas

Very convenient location, easy self check-in. Nice bed, lots of room.

10/10

Exceptional

06 Nov 2025

Nescillah

Beautiful. The checkout time of 12pm is just fantastic. Beautiful clean spacious room

Business Self

10/10

Exceptional

05 Nov 2025

Melissa

Great hotel.

We liked this place. Easy to find and access.

Partner

10/10

Exceptional

29 Sep 2025

Hallie

Hotel was in a great location. They let us check in early. All was just right

10/10

Exceptional

25 Sep 2025

Ahmed

.

10/10

Exceptional

23 Sep 2025

Melissa Joye

Convenient hotel to stay in. It is self check in. But all instructions are sent to you and are easy to follow. The lift was broken when we arrived but there was an employee stationed somewhere nearby to help with bags. Clean and quiet room.

Leisure Partner

8/10

Excellent

15 Sep 2025

Levent

Everything is perfect. Central location. Everything a tourist might need in few minutes reach.
I think the checking process could be a little easier rather than back and forth phone call.
It doesn't bother much but there is a noise inside the room time to time. Something contracts and expands. I couldn't figure out why.

Self

8/10

Excellent

09 Sep 2025

Lourdes

Lift broke when we checked out and it was such an inconvience lifting and carrying luggages from level 6 all the way down to the ground floor. Otherwise the room and amenities are decent for its price.

Leisure Self

8/10

Excellent

04 Sep 2025

Kevin

I did not realize there was no staff on the premises. I had to go to a nearby sister hotel to get my room key and except for a few questions I had about getting around on transit that I couldn’t ask because of no staff, it was a good stay. Room was nice, clean, and location was great.

Leisure

10/10

Exceptional

03 Sep 2025

Andrew

Great location, no issues

Leisure Self

6/10

Pleasant

02 Sep 2025

Jarvas

This hotel is great location however my experience with the room this time was bad. It was weird showing and then having to use all the towels to dry the floor so I didn’t slip. Lot more noise during this stay. Maybe that’s because I stayed for 3 nights and on the 5th floor opposed to 6th floor last time.

Leisure Self

10/10

Exceptional

30 Aug 2025

Jarvas

This was a perfect stay in Bergen. I actually rebooked this hotel for another stay after returning to Bergen. Staff was very helpful and friendly.

Leisure Self

10/10

Exceptional

22 Aug 2025

Adrian

Overall, a great stay! Self-check-in was easy once I got the code, and the staff at the sister hotel were super helpful. Room was clean and comfortable. Only minor thing is no on-site staff, but otherwise really good experience!

Leisure Self

2/10

Poor

20 Aug 2025

susanne

Do not recommend.

I have only 3 requirements for a good hotel stay. It has to be clean, have a nice shower and comfortable beds. We travelled as a family of 5, and though the main bed in the bedroom was comfortable, 3 of us were set up on a sofa bed and an extra bed, which was fine and expected. What we didn't expect was that these beds were impossible to sleep in. The sofa bed had an extremely thin mattress over metal bars, and it was very squeeky and noisy. The extra bed kept collapsing whenever we moved. It ended with the kids sleeping in the main bed and parents on the couch which was not a bed, and certainly not comfortable, but better than what they had set up for us.
When I went to have a shower I looked straight into offices (or apartments?) with people in it who could clearly see us in the shower.... I chose to not shower.
The apartment appeared clean, but the bins were full of rubbish.
Also the check in process was abysmal, as we had to go to a different hotel to get our key and pay. The receptionist wrote a number that didn't make sense on the key card, so we have had to call them to clarify where we were going. After a long day of travelling with young children and a teenager with autism who didn't understand what was going on, this was an extra byrden we didn't need. Do not recommend. Next year we will stick with Ole Bull like always.

Friends_and_family Family

10/10

Exceptional

13 Aug 2025

Julia

I was slightly apprehensive about staying at a self-service hotel but I needn't have been - the text arrived with my key code and it all worked out very well. The room was lovely - bigger than I expected and with a very nice shower. It was quiet despite being in the centre of town and on top of a shopping centre, and very comfortable. The only additional thing that would have been useful would be somewhere to store luggage after you check out (I don't think there was anywhere!), but it's not far from the station where you can do that. Overall it was a very pleasant stay and I would come back!

Leisure Self

10/10

Exceptional

11 Aug 2025

Stefan

A good sleep

Clean and very good bed,s. That is very importen so u can sleep well.
Easie self service.

Friends_and_family Friends

2/10

Poor

11 Aug 2025

Shigeo

worst checkin experience

It was the worst checkin experience. I needed to go to another sister hotel to get the access key.

Self

10/10

Exceptional

28 Jul 2025

Austin

Everything I needed was provided

Leisure Self

2/10

Poor

27 Jul 2025

Kevin

No A/C, broken window, zero ventilation. Felt like a muggy, humid bungalow.

Leisure Self

10/10

Exceptional

17 Jul 2025

Kari

Great location! Hidden gem in Bergen

Our family had a great stay at Magic Hotel Xhibition this summer. It was a great location, walking distance to everything in the City Center and conveniently located in the mall with a grocery store on the bottom floor. We were able to check in a few blocks away at the other Magic hotel and get the keys to our room. Signage inside the mall made it very easy to find our room. We were in a pinch to find a place to stay for one night in Bergen, and this ended up being a perfect option for us!

Friends_and_family Family

8/10

Excellent

01 Jul 2025

khanh

Pretty small.

Leisure Partner

6/10

Pleasant

09 Jun 2025

Alexander

--

Business

2/10

Poor

21 May 2025

Andrew

Avoid avoid avoid

This hotel is terrible. There is no reception/staff working there, which they tell you shortly before you arrive, but in my case their notification asked me to email them my phone number to get an sms message with a link to get my mobile key. There are two problems with this.

1. I'm traveling international and my phone isn't receiving SMS atm so I would have never received the SMS.
2. The larger problem though was the email address they gave me to email was ---@----- this is not a valid email address even if I could receive SMS I couldn't give them my number to send it. I replied to their initial message letting them know that I did not receive a valid email address to send a number to. I got an automated message back saying they received it and I would receive an email soon.... I have already checked out and started flying home, I still have not received an email.

During the stay the room looks fine but it has no AC and it was very hot, we had to open the windows to the busy street below that kept us up at night. The bathroom had by far the worst toilet paper I have ever used, like worse than any public toilet, it disintegrated at the smallest moisture.

There was a small bit of blood on the sheets and there is no staff to complain to. In the morning house keeping asked if we wanted new towels as we were leaving, we said yes and they did not give us new towels or clean the room.

The shower is absolutely horrid, it doesn't have a door and there is no central drain.

Partner

4/10

Poor

10 May 2025

Alan

Stay elsewhere if you have that option.

Check in hopeless. No key available. No reception on site. Had to wait an hour to get access. Phone. Contact was unhelpful and disinterested.

Partner

10/10

Exceptional

15 Apr 2025

Pamm

Great staff at the Korskirkin

I loved that the one that I stayed in was so helpful as finding the Xhibition one was challenging. I never did get an email telling me where/how to check in, so I went to the Korskirkin one to get help. (My flights were canceled and I ended up there one night early and needed a room).

I was so impressed with the reception staff that I asked to move my reservation to there.

Self

4/10

Poor

12 Apr 2025

Beate

Not as promised

Not as promised. Was promised bubblebath
Horrible tv turned on with picture early morning.

Friends_and_family Family

6/10

Pleasant

28 Mar 2025

Jordan

Good

8/10

Excellent

07 Nov 2024

David

Magic Xhibition stay

Great location close to the Bergen city center. Tram is 5 minutes away.

Partner

10/10

Exceptional

26 Sep 2024

Bianca

Convenient location, close to the waterfront, restaurants & supermarket. Tidy & clean room with great style. Helpful staff located at their nearby hotel (5 min walk away from this hotel).

Leisure Partner

10/10

Exceptional

22 Sep 2024

Derek

International phone numbers, or specifically from the US, do not receive the text message with your card key number so you'll have to call the hotel for the key card. They were very quick to answer though and everything was clean and tidy! Great for the price

Leisure Partner

10/10

Exceptional

17 Sep 2024

Barry

I didnt like having to check in at another hotel as there were no staff on site.
I have had on occasions when my key card didnt work. Fortunately this time this didnt happen otherwise i would have had to walk back to the original hotel where i checked in.
In most hotels next to a kettle are tea bags coffee, milk etc. I was surprise to see two pairs of ear plugs.
Loud music was played until the early hours on Saturday night

Self

6/10

Pleasant

13 Sep 2024

Sven

Be aware it is on a roof next to a night club that is blasting music until the early in the morning.

2/10

Poor

10 Sep 2024

Liz & Mick

This has unique interior decor which is pretty funky. Unfortunately the room stank of very bad drain smell. Being late at night and no reception we were forced to stay in the room When we did venture to the other hotel with a reception to complain a very disinterested and rude male receptionist had obviously heard it all before could have cared less!

Leisure Partner

6/10

Pleasant

07 Sep 2024

Myo

Like my room. Too much trouble to check in and find my hotel.

Self

8/10

Excellent

04 Sep 2024

David

Different

It was the first time for us to have keyless entry.
Found it a bit stressful as I did not always have wifi.
Our friends room would not open and had to find the office to obtain physical keys.

Friends_and_family Friends

6/10

Pleasant

03 Sep 2024

Debbie J

Not bad

Hotel was in a good location, going to the other hotel to get a key wasn’t too much of a faff. Tv kept coming on at 4am and the night club stopped sleep over the weekend

Friends_and_family Family

4/10

Poor

03 Sep 2024

Arpit

Unfortunately the electronic key for the phone did not work and I had to go to the reception at another hotel to get the keys. It is not possible to walk between the two with large bags which makes it very difficult. With no staff at this venue it just felt very strange.
After check out our flight was late in the afternoon so we had a problem storing our bags as well, in this case the staff were helpful

Leisure Family

4/10

Poor

22 Aug 2024

Verified traveler

Couldn’t get in

Phone check in did not work
And wasn’t clear- to get actual key card had to go to different hotel as no reception

Self

6/10

Pleasant

21 Aug 2024

Samuel

The hotel is above a mall and does not have a lobby or any staff on site. They try to use an app for the door keys, but it didn't work so I had to walk to their sister hotel a few minutes away to get a physical key (seemed like that was fairly common). It also gets a bit noisy at night (the hotel has earplugs in the rooms already)

Self

10/10

Exceptional

16 Aug 2024

Joe

Just one problem,couldn’t download the room key,so had to go there sister hotel to get a key card ,this hotel doesn’t have a reception (?I new that but virtually impossible to download the room key ,and I wasn’t alone,friends were in the same hotel with the same problem)

Self

8/10

Excellent

12 Aug 2024

Hilary

All good, very central

Leisure Partner

8/10

Excellent

05 Aug 2024

David Oliver

Rocked up and there was a dude in my room who hadn't left.

Walked over and spoke to the staff. They immediately put me in a new room, which was fantastic.

Cleanliness was pretty good. For a budget room where you just want a bed, it was fine for that.

At points the room did smell a bit of sewerage, but I just closed the bathroom door and that dealt with that.

Again, it was perfectly acceptable for a quick budget overnight accommodation after hiking for a few days.

4/10

Poor

13 Jul 2024

Verified traveler

Dangerous bathrooms

Although there were positives about the hotel, the main negative was the bathroom. The floor when wet was dangerously slippery, could cause injury, and did to one of our party. There was no warning of any kind to draw attention to this. You should take action immediately.

Partner

8/10

Excellent

10 Jul 2024

Ric

As a foreign traveler the phone checkin was very difficult due to lack of internet availability and mobile phone cell service. The staff were very courteous and helpful especially housekeeping. Rooms are VERY basic but location was convenient for train station, city center and harbor area. Construction in the area was noisy as early as 4:30 a.m.

Leisure Family

4/10

Poor

07 Jul 2024

Bas

I never got any info beforehand that it was an unmanned reception and that I needed to download an app to get my key.
Room itself was nice.
Little loud outside in the weekends.

Self

8/10

Excellent

02 Jul 2024

Wesley

Great location. Problems using the key app feature so we had to walk to another hotel for the physical keys.

Leisure Partner

10/10

Exceptional

27 Jun 2024

Lokaranjit

Location is great

6/10

Pleasant

18 Jun 2024

Alaina

Fabulous, if you don’t mind raving in bed til 2am

We stayed 4 nights in Bergen.

Downside: Two of the nights we were met with loud music from the nightclub below and right outside our window. One night there was music on stage outside too. The club closes at 2am! We may as well have been at the club ourselves as the vibrations and booming music came right through the windows/floor into our room (522). The building itself is an odd mix, with a shopping centre below (quite handy) and the club above, then the hotel rooms (odd place for these!) then another bar above I believe roof level. If you don’t mind loud music or are going to be out partying yourself then this hotel would be great, but not so much for a travelling couple up early for exploring! Another concern was that one day we were met by someone jacking up in the stairwell to the rooms, quite concerning, as this felt as if anyone could get in. We also were not text our digital key password by 3pm and had to chase this with the reception by phone, causing stress and a delay to entering the accommodation after a long journey.

Good bits - large bathroom (almost too big, a shame there isn’t a bath for the space), or make the room bigger and add an extra chair/sofa (as there is only one chair). The bed was REALLY comfy! Very clean during our stay. The nights it was quiet (club closed) we had a brilliant sleep. No noise from other rooms/corridor. Great view of mount Floyen.

Partner

6/10

Pleasant

14 Jun 2024

Jeffrey

Check-in and check-out very complicated. No response when I called for assistance with check-out

6/10

Pleasant

13 Jun 2024

Verified traveler

Hotel was adequate, the door to our floor was broken our entire stay, and the location was close to an outdoor even (may be a pro for some) but there was loud music until 1 am two of the nights we stayed there. Not the hotels fault, but worth considering if you choose to stay there

Partner

4/10

Poor

13 Jun 2024

Kay

The hotel has no reception and online check in via a code, but it wasn't sent. To get into my room, I had to walk with heavy luggage 500m to a sister hotel to get a key and then walk back again.
When leaving my 5th floor room I foubd the lift broken, so i had to carry my luggage down 3 flights of stairs, through a shopping centre then down 2 escalators to get to street level.
I certainly wouldn't bother with this hotel.

Leisure Self

10/10

Exceptional

13 Jun 2024

Genevieve

The hotel is very conveniently located to everything we wanted to see. Transportation from the airport was easy, one train and a short walk. Close to the ferry terminal as well. Staff was helpful even though it was remote only. So, you will have to have access to a phone (we had a roaming sim with phone). There wasn't one in the room. The room was clean and had everything we needed.

Leisure Partner

2/10

Poor

09 Jun 2024

EVALDO

Mr

Check in complex, being necessary to take the keys in a separate building.
Friday night was horrible with a very loud sound nearby.

Friends_and_family Family

10/10

Exceptional

08 Jun 2024

Simon

great place

6/10

Pleasant

07 Jun 2024

Patty

Hotel rooms were nice but entering hotel was shabby. Elevator was very slow.
Front door was locked in the early morning and should have been fixed in the three days I was there.
I had a do not disturb sign on my door and it was taken on 7 June. I could tell someone had been in my room while I was out. That is not right.

Leisure Self

8/10

Excellent

07 Jun 2024

jean claude

I recommend despite check in difficult

Partner

8/10

Excellent

06 Jun 2024

Heather

.

Leisure Partner

6/10

Pleasant

04 Jun 2024

Verified traveler

Poor registration experience

We were booked at the Xhibition Magic hotel in Bergen for a one night stay. Reception registration at the Xhibition is supposed to be an app based process that works through a link provided via SMS. For whatever reason, neither my or my husband's mobile numbers would work according to a Magic hotel representative. Our phones had been sending and receiving SMS messages just fine for over a week in Europe. We had to go to another Magic location to obtain physical key cards. Back at the Xhibition with our physical key cards we opened the room to find it had not been made up. The bed was a mess and wet towels were on the bathroom floor. We were given an equivalent room at another Magic hotel nearby. The experience at the Korskirken location was fine, but the ineffective registration process and unmade room at the Xhibition location left us with a poor impression.

Partner

10/10

Exceptional

29 May 2024

Lindsay

I had a fantastic stay at this hotel!

The location is superb - a 10 minute walk from the train station and a 5 minute walk to the harbour area and light rail station to the airport. The hotel sits above a shopping complex, and a large supermarket on the ground floor (Rema 1000). It was a bit difficult to find, but the mall staff were very helpful in helping me to locate the hotel within the shopping mall. The rooms are very comfortable, have funky decor/lighting and had everything I needed for a good night's sleep. The bed was very comfortable with an amazing duvet and lovely pillows. The shower was exceptional and bathroom was spic and span! The staff were very lovely and offered me free breakfast because of a problem they were having with their app (this was very much appreciated!). The breakfast was so amazing, with so many varieties and options to choose from. Loved the scrambled eggs, bacon, cheeses, yum! Anything you could possibly want for breakfast, they had on offer. Free coffee and tea in the hallway, which was an added bonus. Check-in and check-out were efficient. I appreciated having a large flatscreen tv in my room as well as an electric kettle. There was also a desk, chair, luggage storage bench and hangers. Toiletries included: bar soap, shampoo bottles, and body lotion. 2 bath towels and 2 hand towels provided.

Air conditioning was great and wifi signal was strong throughout!

Just a superb hotel overall! Staff made my stay exceptionally comfortable!

Leisure Self

8/10

Excellent

26 May 2024

Wilson

This hotel was very conveniently located in Bergen. We walked to the other Magic hotel to get our keys for check in as our mobile esims were not functioning well when we arrived. Many shopping and dining options nearby and close walk to train station and main area of the city.

Leisure Friends

4/10

Poor

17 May 2024

David

This property does not have staff on site which was a problem when the keyless check-in system did not work.

Leisure

4/10

Poor

10 May 2024

johannes

The address we received was wrong. There is no parking available.

8/10

Excellent

09 May 2024

Verified traveler

reception was moved

Reception was changed the place, some people had a same problem, the card key didn't work, I had to go again.

Self

8/10

Excellent

05 May 2024

Joanne

A for location which is central and walking distance to all the main sights in Bergen with plenty of restaurants as well.
If you’re looking for somewhere quiet though, skip this place. The rooms have no AC so we had to sleep with our windows open and it was really loud as we faced a bus stop - and the garbage trucks rolled by before 6 so there was much banging and clanging as they did there pick up.
Bathrooms are also quite small.

Leisure Friends

2/10

Poor

27 Apr 2024

Mel

A terribly excuse for a \"hotel\"

First of all, hotel has no reception. They never sent the password to activate the key app. Had to go to another location for a key. Then the room was a total fire hazard (see photo). Each time I go in and out of the hotel there were people frustrated with the mobile key not working. Even my physical key was not working half the time. And to top it off, there's a club blasting LOUD BASS way into the night on the roof. A complete joke of a \"hotel\" if you can even call it that.

Self

10/10

Exceptional

29 Oct 2023

Anthony

City Centre Comfort

I collected a key from the nearby sister hotel after arriving late at night and was pleased with the ease of access. The hotel was modern and so comfortable and clean. I did have to return to the other hotel to collect cups to drink tea from as the were none in the room. Highly recommend this great value hotel

10/10

Exceptional

14 Oct 2023

Verified traveler

Really liked this hotel. It is actually above a shopping centre which was both interesting and convenient.
The key on the phone is a nice touch and the room was modern, with a really good shower. Internet in the room was good, and being able to cast your phone to the TV was a really nice touch.

Rooms start on the 5th floor and although you can occasionally hear traffic, i slept very well and felt rested upon waking.

Note: You may need to check-in at the main hotel reception which is located about a 3 minute walk away.

The reception staff were very friendly and helpful.

I would recommend this hotel and would gladly stay again.

Leisure Self

8/10

Excellent

12 Sep 2023

Laura

Good location

Leisure Partner

8/10

Excellent

08 Sep 2023

Vitali

Good hotel in excellent place.

All right! Only one thing is that mobile key was not sent to my mobile phone and were needed to get to another building for physical check in . Fortunately it’s not far from the our hotel and reception with friendly and qualified staff is opened 24/7.

Partner

8/10

Excellent

03 Sep 2023

Maria

It was great but we were on 6th floor and it was loud on the 7th floor terrace.

Leisure Partner

6/10

Pleasant

29 Aug 2023

Anthony

Weird in mall

8/10

Excellent

23 Aug 2023

Katherine

A wonderful stay in the heart of Bergen. Clean and spacious room provided. Check-in process good, although had technical issues with the mobile app so had to go to sister property to resolve. However, overall, highly recommend hotel for being central, clean and relaxing.

Leisure Partner

6/10

Pleasant

12 Aug 2023

Poh Imm

Very central location to the city & all the shopping. Check in & check out using the app was a huge issue. I would suggest the hotel to email guest check in details instead of text as people can change phone contact when travelling. Room was very clean however housekeeping half cleaned my room on day 2 of my stay- left all the used towels on my luggage.

Leisure Self

8/10

Excellent

08 Aug 2023

Bradley

Right next to the train for the airport. Convenient for everything else.

Leisure Self

8/10

Excellent

24 Jun 2023

Yixin

I got an email about check-in steps but not readable. The receptionist was very helpful. So it's good enough if you can find the check-in location (another Magic hotel).

Business Self

8/10

Excellent

13 Jun 2023

Abby

The location of this property is excellent, short walk to all key places of interest. However, the instructions on how to find the exact location is very confusing and very hard to understand. My recommendation is for the property to provide future guests with a map to aid in finding the entrance.

6/10

Pleasant

09 Jun 2023

Marthe-Marie

Renholdere bytter kun håndklær og tømmer søppel. De rer ikke opp sengen. Harde senger. Ekstremt varmt, selv om klima sto på det laveste. For dårlig ventilasjon.

Partner

8/10

Excellent

11 May 2023

Jennifer

The room itself was nice enough for the price - liked the water boiler, the shower had good water pressure, duvets and pillow cases appeared to be clean, liked that they provided shampoo and soaps, and replaced towels everyday.
The area is super convenient and walkable.
There were unfortunately some unsavory characters who slept in the stairwell on first floor at night, but in general felt safe. (Hotel on 5th and 6th floor).

Leisure Partner

10/10

Exceptional

02 May 2023

Carol

Hotel is in great location. Clean and tidy. Easy check-in. Would recommend

Self

8/10

Excellent

23 Mar 2023

Kjersti

Kult og sentrumsnært

Det var rent, og sengen var veldig god, kule farger og nært til både kollektiv transport og sentrum.
Det kom tikkelyder fra døren mellom oppholdsrom og bad, det var en smule irriterende når jeg skulle sove.
Savnet også ett lite kjøleskap, siden jeg måtte lage frokost selv.
Renholdsbetjeningen var flinke og imøtekommende.
Det opplevdes trygt fordi om det ikke var resepsjon.
Kjekt med kjøpesenter 2-3 etasjer ned.
Anbefales å overnatte der.

Self

8/10

Excellent

12 Feb 2023

Nigel

Clean and very modern rooms. Gaining access to your rooms via the mobile app is probably the future but if you don’t get the passcode for your room by text for any reason or worse your mobile phone dies then you could end up like me in the depths of despair 😩

Business Self

6/10

Pleasant

25 Sep 2022

Daniel

Noisy

Very noisy room. No breakfast available. Extremely noisy. Not for people who want a peaceful night. Spacious enough.

Self

4/10

Poor

17 Sep 2022

Robert

Manager needs to be fired

We did not actually stay at the Magic Exhibition as the lift was broken and rooms are on 5th floor. Check in was such a hassle.
Fortunately we found the service clerk at the sister hotel who was wonderful and changed us over to the sister hotel which was wonderful. We really felt sorry for her as she was on her own and had to deal with a lot of very frustrated customers who had trouble checking into the Magic Exhibition and also were not happy that the lifts were not working. The manager of this hotel needs to be fired for the absolute disgraceful way they treat guest.

Partner

4/10

Poor

12 Sep 2022

David

This is a self service hotel, the 5th and 6th floors over a shopping mall. We had to go to another hotel to pick up the key to our room, and then track down a maintenance man from the shopping mall to show us where the elevator to the hotel rooms was. Away from the mall, the area around the elevator was dirty and ill kept. Our actual room was ok, clean and comfortable except it was steamy hot with a broken thermostat and no one to call to ask for relief. I thought the bathroom was ok, but my husband objected to the urine stains on the wall behind the toilet; I had not noticed them. The absolute worst thing was the bar on the 7th floor which held raves on Friday and Saturday night which didn’t quit till 3 am - the noise from voices was loud, and the music louder. Our whole room shook to the bass - BOOM BOOM BOOM!

As we left early Sunday morning to catch a train, the lift was out of order, and as we hauled our luggage down six flights of stairs, we had to wade through the trash left from the ravers the night before.

Leisure Partner

8/10

Excellent

09 Aug 2022

Dominic

Great value for the price. Bathrooms are a bit oddly designed (it takes concerted effort to not get the carpet outside the bathroom wet while showering), and there seems to be no on-site ice machine or refrigerator in the room we stayed in (so don't expect to keep any cold beverages in the room), but otherwise, an excellent experience all around!

Leisure Friends

2/10

Poor

23 Jul 2022

Masahiro

Unprofessional reception, a mischarged fee not refunded after a week, no response to my email, no apologies

One of the staff mischarged the accommodation fee although we had already paid it online. She explained the refund had been processed and was supposed to be paid by the next day but in fact it was not processed. I asked for a refund the next day but they didn't again.

On the following day, they sent me a blunt email (without any apologies) to ask about my bank account. I replied with a few questions but no response. I have received no update nor refund after a week of the stay.

I have to say I felt extremely uncomfortable. They are unprofessional and I can't recommend this hotel.

Leisure Partner

6/10

Pleasant

06 Jun 2022

Julie A

Fantastic location - noisy on the weekend!

Once you find it the location is fantastic. However weekends are noisy with a night club on the 7th floor that plays very loud music late into the night!

Self

8/10

Excellent

22 May 2022

Shirantha

Great location. Got there after reception is closed but instructions were great to find the door, keys and room. For the price it’s worth. Earplugs provided. Yes you get noise from restaurant downstairs.

Leisure Family

8/10

Excellent

29 Mar 2022

Verified traveler

Good for shaft urban stays, not so for business

I had a short weekend stay in Bergen related to work, and was looking for a central located hotel. I chose Magic as I have never been to a Magic hotel before.

The check-in process was a bit difficult as I had to text back and forth with the hotel to register and pay to get my stay registered. When the stay was accepted, I had to use the not-so-good app to unlock the doors. It worked fine most of the times, but I had to restart the app every now and then. Also, the hotel does not have any obvious reception by the entrance, and the elevator is connected to the rest of the shopping center.

The location is very convenient, and the rooms were clean and of good standard with a nice design. However, it could be a bit tight for two persons. I also had some issues with the AC which didn’t seem to work, and the TV software crashed when trying to watch or stream.

As there was not much space in the room, and no lobby, lounge or restaurant, I wouldn’t prefer this hotel for bussiness trips. If you come to Bergen for a short stay and mostly spend the time exploring the city, then this hotel is a nice hub.

Business

4/10

Poor

14 Jul 2026

Stian

Bestillte feil helg gjennom hotels.com. Ringte hotellet og fikk beskjed de ikke kunne gjøre noe siden det var gjennom 3. part. Snakket så på live cgjat med hotels.com som snakket direkte med hotellet drr fikk jeg beskjed jeg ikke kunne bytte fordi de ikke hadde tilsvarende rom. Jeg gikk så inn på Hotels.com 2min senere og fant samme rom til billigere pris. De ville også ha straffegebyr på 3700kr for å bytte i tillegg til allerede betalt pris pg pris for nytt rom. Meget misfornøy med denne behandlingen.

Self

4/10

Poor

08 Jul 2026

erik

Dit is een hotel met een code !Er is geen personeel, en als je ze belt omdat je de code niet hebt , laten ze je 1,5 uur wachten totdat het 15.00 is en de kamer echt vrij is.Als je belt zijn ze vaak in gesprek. Ook de gemaakte afspraak dat er iemand langs zou komen was een loze beloften .Toen ik om 15.15 nogmaals belde zeiden ze dat ze niet kwamen en ik terug moest bellen als ik op de 5e etage stond ( bij het sleutelkastje) ik bellen ( in geprek paar keer)na 3x bellen Ja eindelijk gaven ze de code .RUK service dus !Niet doen! Deze firma moet zich rot schamen,had beter verwacht ! Goede TIP, in het park is Godt Brod prima tent om te ontbijten ,met leuke lieve meiden

Self

8/10

Excellent

07 Jul 2026

Carolin

Bra hotell som ligger centralt.

10/10

Exceptional

04 Jul 2026

Anita Hansen

God hjelp med utsjekk da vi hadde lagt rom nøkkel i utsjekk kassen oppe i 5 etg.

Friends_and_family Friends

4/10

Poor

27 Jun 2026

Sile

The location was perfect, just a couple of minutes from Light Rail no. 1 from the airport. The room was reasonably comfortable, but the decor a bit overwhelming.

Disliked · Lack of safety. When I returned to room at 10pm at night there was a highly agitated man, sweating profusely, wearing the hood of his hoodie partially hiding his face, trying to get access to the hotel corridor - note there is no front desk and anyone can use the lift or stairs to get to the hotel corridor entrance and the rooms all are directly off this corridor. To enter you need to use your card and the door closes very slowly afterwards. The man was telling me while screaming that his girlfriend was inside and I had to let him in. There was no way I was going to do this so I could not enter the hotel safely. I went downstairs and waited until several other guests were heading up so that they could decide what to do. I also tried calling the phone number given but nobody answered. To add to this some things in the room were broken (e.g. some lights not working). The safety would be my major concern though. This is not a secure way to have entrance into a hotel and not suitable for solo female travellers.

Self