Name: Lion and Swan
Address: Swan Bank, Congleton, CW12 1AH, GB

10/10

Exceptional

30 Jul 2026

Craig

Spot on fir £75 with Breakfast on a Monday night.

8/10

Excellent

29 Jul 2026

Philip

Very nice stay

10/10

Exceptional

27 Jul 2026

David

Very friendly, food was excellent.

10/10

Exceptional

24 Jul 2026

Wendy

We loved the hotel very nice good food bedroom was lovely staff member Michael was very polite and nothing to much trouble great stay will defo be bk ,

10/10

Exceptional

20 Jul 2026

Jeanette

Great a fan was provided in the too
Given the outside temperatures at the moment
Wonderful breakfast choices

Partner

8/10

Excellent

09 Jul 2026

Samantha

.

10/10

Exceptional

06 Jul 2026

Annie

Lovely. Will be staying again for sure.

Self

10/10

Exceptional

04 Jul 2026

Karen

A good stay and I would recommend. Also bus stop, our mode of transport, was just outside hotel

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Martin

Was delayed and arrived late to hotel but still really well looked after. Thank you.
Breakfast was great, really pleasant and friendly staff at breakfast.

Self

10/10

Exceptional

22 Jun 2026

Marc

Dinner and Food Menu was well priced and great selection

Partner

10/10

Exceptional

08 Jun 2026

Greidys

We stayed for 6 nights and had the best experience in town to walking distance and door steps to every Pub in town

Partner

10/10

Exceptional

08 Jun 2026

Nicola

Loved it! Cute town and lovely breakfast. Nice restaurant at the neck back Pecks and casual pub food at the front. On small thing service was slow in the pub food and breakfast. Seems understaffed! Eveything else was great.

Self

10/10

Exceptional

08 Jun 2026

Gary

Lovely room, well equipped, excellent breakfast
Friendly staff
Would highly recommend

Partner

10/10

Exceptional

03 Jun 2026

Jo

This is one of my favourite hotels, it is unique, has electric charging, parking and every room is different. The staff are lovely. Highly recommend.

Self

8/10

Excellent

02 Jun 2026

Columba

Great location, parking and superb breakfast

Partner

10/10

Exceptional

27 May 2026

Alan

Very pleasant stay in a well maintained, very clean hotel with friendly, helpful staff. Food quality and service was good.

Partner

10/10

Exceptional

25 May 2026

Peter

The room was well appointed and extreemly comfortable,staff were very friendly and attentive.Breakfast was very filling though service was a bit slow.Parking was easy and convenient

Partner

10/10

Exceptional

22 May 2026

hylton

Great room great staff ideal parking beautiful breakfast

Self

8/10

Excellent

19 May 2026

Patricia

Breakfast was good we had it has a takeaway, parking was free so was that great, room 👌 staff very welcoming great stay

Partner

10/10

Exceptional

13 May 2026

Stephen

Nice place! I spend my working week and hotels and rarely take the time to review. This one, I’ve made the effort. Nice staff, lovely food, and a wonderfully welcoming room. Lovely bath, plenty of hot water, and to top it off a great breakfast. Will return when working in the area.

Self

10/10

Exceptional

12 May 2026

Gavin

The room had everything I needed, was clean and comfortable. Breakfast was delicious!

Self

10/10

Exceptional

04 May 2026

Arthur

We had a nice stay at the Lion & Swan until the last morning when we came down for breakfast and there was only 1 staff member dealing in taking order, it took over an hour for her just to take our order for coffee/tea, so we give up on ordering breakfast and left the restaurant, it was not the staff member taking orders was not at fault but extremely bad management on not covering enough staff for the weekend wwith the hotel fully booked and 2
weddings being held over the weekend. The manager who was on duty did not help or even acknowledge the people in the
restaurant who was waiting so long for their breakfast without even a apology. The
manager should be retrained or dismissed
due to the lack of professional service provided.
Our room was good but the hotel needs to find a better way to open the velux window and blind rather than a pole which is very dangerous, all so the noise with people taking when coming out of the function room into the car park waiting for taxis

Partner

10/10

Exceptional

21 Apr 2026

Vicki

Everything was absolutely perfect! Parking was super easy and breakfast was delicious. Would definitely recommend to stay at this property again.😁

10/10

Exceptional

21 Apr 2026

Tanya

We stayed here on a Saturday evening . Our luxury double room was lovely with coffee machine and roll top bath. The hotel is great if you want to stay in one place , we used the sports bar for an afternoon of shuttle board and the bar was also lovely for a snack and breakfast. My only regret is that we didn’t eat in the restaurant which could be better encouraged with a resident rate for guests . The staff were lovely and friendly throughout

Partner

10/10

Exceptional

14 Apr 2026

Talbot

Breakfast, staff and service were all tip top. Highly recommend.

Self

10/10

Exceptional

13 Apr 2026

Jayne

All great 👏👏

Self

10/10

Exceptional

12 Apr 2026

Tanya

Breakfast was exceptional

Partner

10/10

Exceptional

06 Apr 2026

MATTHEW

Beautiful hotel. Stayed one night but wanted more. The staff were great.

Thanks Oscar for looking after us.

Room is clean and very comfortable.

Breakfast was worth it.

Partner

8/10

Excellent

23 Mar 2026

alan

Internet good and Wide selection of drinks

Self

10/10

Exceptional

21 Mar 2026

Daniel

Location and facilities were great, friendly staff.

Partner

10/10

Exceptional

18 Mar 2026

Julie

Fabulous hotel. Great location. We stayed one night meeting up with friends. Lovely clean, quiet room. We ate in the lounge bar in the evening, and enjoyed our meal. Freshly cooked breakfast and all the staff were very helpful and accommodating.

Friends_and_family Friends

8/10

Excellent

17 Mar 2026

Lynn

Lovely hotel with character but the floors were very creaky and noisy and we were woken up Friday morning at 5am with somebody in the room above us just walking back and forth.

Rooms and bar area lovely, food very nice and Staff very helpful. Very clean hotel.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Scott

Was a nice easy check in and out, staff was lovely and helpful and the room was clean and well maintained.

8/10

Excellent

13 Mar 2026

hylton

Beautiful hotel staff absolutely amazing.

Self

10/10

Exceptional

11 Mar 2026

Rachael

Lovely refurbished hotel with very friendly staff and nice food. Restaurant not open Mon-Tue but can still get good pub food in the bar each night.
Wasn’t a problem for us, being March but no air con in rooms.

Partner

10/10

Exceptional

09 Mar 2026

joanne

staff very polite

Partner

8/10

Excellent

06 Mar 2026

Tony

Good hotel, staff very friendly, good sized car park, only dislike was the food is expensive, the restaurant was empty which is probably why

Self

10/10

Exceptional

04 Mar 2026

hylton

Absolutely beautiful place to stay.

10/10

Exceptional

01 Mar 2026

Alice

A really lovely hotel in a great area. The staff are excellent and extremely helpful and professional.

Self

10/10

Exceptional

26 Feb 2026

Paula

Beautiful hotel, complete luxury

Self

10/10

Exceptional

23 Feb 2026

Suzi

Absolutely love this hotel. The decor and quirkiness is gorgeous. Rooms are lovely and breakfast great. Free parking a bonus.

Partner

10/10

Exceptional

15 Feb 2026

Phillip

Good cheque in. Room vgood and well served. Terrific shower. Staff excellent

Leisure Self

10/10

Exceptional

12 Feb 2026

Steve

Great location. Great breakfast.

Business

10/10

Exceptional

26 Jan 2026

Brandon

Friendly staff
Clean and well furnished
Included breakfast great
No complaints

8/10

Excellent

26 Jan 2026

Sharen

Very clean, really friendly staff and the breakfast was excellent.

Leisure Family

10/10

Exceptional

24 Jan 2026

Patricia

Everything about this hotel is superb, room, staff, bar, breakfast-clean and very comfortable

Partner

10/10

Exceptional

19 Jan 2026

Jacqueline

A really lovely hotel and we couldn't fault the superior room we stayed in. Staff were friendly and keen to help, breakfast was cooked to order and was delicious. Lovely bar area and off course Pecks restaurant now on site - which was the reason for our stay at the hotel (Dinner at Eight).

The only slight disappointment was that the website indicated there would be a band on from 6-8pm on the night we stayed but we were told they haven't been booked for January. It didn't spoil our stay though, it just would have been the icing on the cake!

Partner

6/10

Pleasant

13 Jan 2026

Carl

Breakfast menu was very good with a large variety of choice.
Unfortunately very understaffed. Only one young man,
taking breakfast orders and running the reception for people checking out.

Business

10/10

Exceptional

07 Jan 2026

rosie

The rooms are beautiful and clean. It has everything you need. Even if you forget something they can help.

10/10

Exceptional

30 Dec 2025

Scott

Fantastic hotel in a great location.
Looking forward to visiting again very soon

Partner

8/10

Excellent

27 Dec 2025

Judith

The room was clean . However it was cold during the day

10/10

Exceptional

25 Dec 2025

Tiffany

Great stay

10/10

Exceptional

15 Dec 2025

Esther

Really really happy with everything about my stay except it wasn’t long enough.

If you find my child’s strawberry bunny please do get in touch. She left it behind :-(

Business_and_leisure Family

8/10

Excellent

06 Dec 2025

Elaine

No food available after 7pm which was disappointing

Partner

10/10

Exceptional

20 Nov 2025

Alam

Hotel very clean, extremely interesting building, excellent staff. We had a great time

Leisure Partner

10/10

Exceptional

15 Nov 2025

Neil

Excellent breakfast, beautiful room, service superb

Partner

10/10

Exceptional

13 Nov 2025

neal

Excellent room, beautiful bathroom, super comfy bed.
Lovely place

Leisure Partner

10/10

Exceptional

11 Nov 2025

David

Nice sized room, comfy bed and quiet

10/10

Exceptional

26 Oct 2025

Reece

Room was clean and cozy

10/10

Exceptional

25 Oct 2025

Gareth

Great place to stay

Partner

8/10

Excellent

22 Oct 2025

Carl

Generally great.

Lovely hotel, clean and comfortable.
A little expensive but generally worth the money. Excellent food and polite helpful service.
Couple of things let it down, coffee machine in room not working and TV remote did not work until switched out batteries in remote.

Business

8/10

Excellent

13 Oct 2025

Michael

The staff were very attentive and helpful. The menu was a bit limited but the cooking was good. Little Morton Hall and Jodrell Bank are both nearby.
We were in the annex (room 22) which was a bit on the small side with no chair though the decor was fine and the room well serviced.

Leisure Friends

6/10

Pleasant

05 Oct 2025

Paul

Best days are behind it

Staff are great. Hotel in decline. Breakfast chef needs to learn how to fry eggs.

Business

10/10

Exceptional

03 Oct 2025

Harry

All the staff were very pleasant and helpful. Limited menu but the food was freshly cooked and good. Good breakfast menu again freshly cooked. Well placed for visits to Jodrell Bank and Little Moreton Hall. A good wifi connection which was free to use.

Leisure Friends

6/10

Pleasant

28 Sep 2025

Helen

Negatives:
The key card would not work on my room. They provided me either a key in the end. The room was very stuffy. It needs airing more regularly. It was a room over the bar and so it was noisy. They provided earplugs in the room...so that was a bit of a clue!

The cooked breakfast was lukewarm.

Positives:
The bed was comfortable and the bathroom was good.

Leisure Self

10/10

Exceptional

26 Sep 2025

Pete

Really excellent hotel, staff, food and room

Leisure Partner

6/10

Pleasant

25 Sep 2025

Lynn

Lack of personal touch

On arrival nobody on reception, but Hotel busy doing Sunday Lunch. When we found somebody we were shown to our room, which we were not keen on, as no window, just skylight. So we were shown 2 other rooms and chose room 3. Exceptionally clean. Asked about food for an evening meal, but nothing was made clear as to what we could get to eat or when, just told plenty of places to eat out and about. Nobody about next morning at breakfast had to search again for staff,definitely a lack of staff. No orange juice had to ask for some, this happened on 2 occasions. Breakfast ok. Key stopped working, found somebody to re set it,still did not work, so cleaner offered to get it sorted. Cleaners were exceptional. Very efficient and polite. After staying for 4 nights, we checked out, but nobody asked us at anytime about our stay. Nobody was interested, we requested a telephone number as we left, in case there was a problem with the car parking, as the gentleman that did it for us said, if we got a problem, when we got home to ring, but we were told to ring the number on the website, when I explained that we tried that to book the hotel and we had no option to speak with anybody, just book online. Only small niggles, but for the price of our stay, would have liked to have felt a bit like a valued Customer and had anybody asked us about our stay, we could have given them the chance to respond, instead of having to write this review.

Partner

10/10

Exceptional

24 Sep 2025

hylton

Little diamond staff brilliant. Spotless warm and very comfortable. Great breakfast loads of free parking.

Business Self

10/10

Exceptional

19 Sep 2025

Michael

Great Place to Stay

Very nicely refurbished since my last visit.
We had a great stay made particularly nice by the pleasnt and efficient staff

Friends_and_family Friends

8/10

Excellent

17 Sep 2025

Jo

Overall a really nice place to stay, it’s a bit of a maze getting to the rooms, could be because I was tired. The Rio
Was lovely, as was breakfast but the coffee machine find t work properly (nightmare for me) and the hairdryer with really poor. May seem insignificant to some but important to me.

Business Self

8/10

Excellent

17 Sep 2025

Steven

A mixed bag. Could be exceptional

We had a bit of trouble finding anyone when we arrived so stood like lemons at the bar for ages waiting for someone. At breakfast there was one poor person trying to do everything and the only tables free had dirty dishes on from the previous guests. The evening meal in the bar area was fairly nice but not amazing. My pie was lukewarm rather than hot but the vegetables were really nicely cooked. The taster menu in the restaurant at the back was really good and nice that you could take your own drinks. The room we had was beautiful and felt really luxurious but it was a shame there was a really strong smell of drains! We mentioned it and was told the drains had been clogged so they had recently cleared them and the smell was gradually going but it did linger for the whole of our stay. The street outside was quite noisy when the windows were open but it was really quiet once we shut them at night. The beds were very very comfortable and we slept really well. The location is great for visiting the potteries, Trentham Gardens, Jodrell Bank.... so there is plenty to do in the area

Partner

10/10

Exceptional

15 Sep 2025

COLIN

Very good quality hotel with free onsite parking

Leisure

10/10

Exceptional

07 Sep 2025

Alison

Pleasant stay. Lovely old building.

Business Friends

10/10

Exceptional

07 Sep 2025

Alan

Lovely hotel. Stayed in a luxury room; fitted the description. Well appointed room, modern, comfortable, large bathroom with his & hers sinks, and open walk in shower. Exceptionally comfortable bed. Breakfast was absolutely perfection. Excellent hotel, would definitely return if I was in the area.

6/10

Pleasant

04 Sep 2025

Boyd

Nice hotel, slow breakfast

Nice hotel with good rooms. Evening meal ok.
Breakfast service is still very poor with nothing being ready for the advertised 7am service start. Why it tales until 7.10 to put fresh milk out is a mystery.
When there on business, with a bisy day ahead you want to start the day quickly and for 2 years this hasnt been possible. If don't need an early breakfast it is fine

Business

8/10

Excellent

03 Sep 2025

Wendy

Lovely hotel, central to town

Leisure Friends

8/10

Excellent

01 Sep 2025

Jacqui

Great parking. Rooms in the main building are clean, spacious and very comfy beds. No air con but they have fans available to use.

Leisure Friends

10/10

Exceptional

31 Aug 2025

Verified traveler

Great stay in a great location

Fab hotel. Great room and very comfortable. Bit clunky on checkout with no NatWest compatibility but that’s neither here nor there as it was sorted. Breakfast service was steady away but we weren’t in a rush and everyone literally came down at once so again, understandable so no negatives.

Partner

8/10

Excellent

30 Aug 2025

Richard

Great

8/10

Excellent

23 Aug 2025

Stuart

Hotel was gorgeous , room was very spacious and clean. However service on both morning for breakfast was very slow waiting over 45 mins for our food (wasn’t busy either) on the 2nd day there was no fruit juice available or any continental food out to eat whilst waiting for our cooked breakfast. Food when it did arrive was lovely

Leisure Partner

10/10

Exceptional

23 Aug 2025

paul

Lovely room and hotel overall. Slightly noisy about 11 ish when the pubs close but did not affect our stay!

Leisure Partner

10/10

Exceptional

23 Aug 2025

Gail

Great room. Good breakfast, bacon and sausage very tasty and good quality. Lot of bars and restaurants in the area.

Leisure Partner

8/10

Excellent

15 Aug 2025

Joan

Other than the service at Breakfast time, hotel was first class. We had a two day stay, first morning at breakfast had to ask for sugar, orange juice was coloured water & wasn’t asked if we wanted toast (later found out toaster was provided). Today second day all tables had been used but not cleared & we had a 45 minute wait to be asked what we wanted for breakfast. No sugar on table had to take off other table, no salt in container on table had to take off other table, only apple juice was provided no other option. More staff was needed for the breakfast time. The meal itself was very nice.

8/10

Excellent

12 Aug 2025

Sara

Anyone with dodgy knees should take care when staying at this hotel. There are a LOT of stairs involved in getting to some of the bedrooms and I didn't find any flat routes even to the rooms the far side of the car park archway. I would ask for a much closer room if I had known in advance. Otherwise, we had a pleasant stay

10/10

Exceptional

30 Jul 2025

Alan

Great hotel at an affordable price

Hotel was great, amazing restaurants but they are not open on a Monday ! Lovely historic building - rooms were lovely well equipped a a lovely breakfast.

Partner

10/10

Exceptional

23 Jul 2025

Michael

The hotel was great value for money and extremely comfortable. The atmosphere on entering the property for the first time was brilliant and this was mainly due to the staff’s attentiveness and superb service !! We will definitely advise our friends to book in here if in the area !!

Leisure Partner

6/10

Pleasant

21 Jul 2025

Jo

Some things excellent; others less so

The staff were all amazing. Nothing was too much trouble. The room had some nice touches like an electric fan which we needed due to the heat. We had all the windows open but still needed the fan. Nespresso machine didn't work, which was disappointing. The bed was too soft and moved every time anyone rolled over. The bathroom floor tiles were absolutely lethal when wet. I did the splits and was only saved by the wall and the toilet. By the time I arrived home I realised that I'd strained my lower back in my efforts not to fall. There is a small notice in the bathroom (in a decorative font which is too small to see without reading glasses - and at the end of a long list of items they can supply if you've forgotten them such as toothbrush, toothpaste, sewing kit, shoe polish) which says you can ring reception for a non-slip shower mat. My heartfelt suggestions are to make it clear in a large font notice that the whole floor is slippery when wet (no door or curtain on the shower so the water flies everywhere (including on the toilet roll and spare as the toilet is less that two feet from the shower) and provide the non slip mat in the bathroom for guests to use. We recently stayed in a hotel in Cornwall which did that, and it was very useful for both of us, not just the disabled guest.
Sadly, we both found hair in our food too; one dark one of a couple of inches long in my daughter's evening meal last night and a short, grey curly one in my breakfast this morning.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Daniel

Highly recommend

I've stayed here numerous times before while working in the area. Always pleasant and great food.

Business

10/10

Exceptional

08 Jul 2025

P

Almost perfect

Almost the perfect place. Unfortunately the staff were banging doors at 05:45. Then they were wheeling things up and down the cobblestones at 6:45. Everything else was amazing.

Business

10/10

Exceptional

06 Jul 2025

Susan

Lovely hotel, great staff. Beautiful building inside and out. Shame we couldn't get anything to eat after 8.00pm (we hadn't booked) would definitely stay again

Leisure Family

6/10

Pleasant

02 Jul 2025

Verified traveler

Tired Hotel

Hotel in decline. Reception desk now hidden in the main bar area - you have to drag all your luggage up to the bar to ask where the reception desk is located - its at the back of the room. Bar staff are now receptionists. Dedicated staff no longer around. Rooms ok, starting to get tired. Not worth the money.

Business

10/10

Exceptional

01 Jul 2025

Barbara

Ocean was outstanding when she served breakfast and staff were happy to change for a more accessible room food was good

Partner

10/10

Exceptional

30 Jun 2025

Michael

Great Hotel with polite staff

10/10

Exceptional

28 Jun 2025

Andy

Clean, stylish hotel in an older building. Great quality of fixtures & fittings, bedding was superb too. Excellent breakfast choices, with swift & pleasant service.

Partner

10/10

Exceptional

28 Jun 2025

Robert

Excellent all round, nice and comfortable.
Very helpful staff

Self

8/10

Excellent

24 Jun 2025

Carmen

Nice and clean spacious bathroom.