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Hilton Garden Inn Stoke on Trent

Stoke on Trent · United Kingdom

Potteries Way, HanleyView location

8.8/10Excellent808 Reviews
Cleanliness9.4/109.4
Service8.8/108.8
Comfort9.0/109.0
Condition9.2/109.2
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Garden Inn Stoke on Trent

Several shops and eateries are within a short walk from our hotel, in the heart of Stoke-on-Trent. We are within a mile of live music at Victoria Hall, The Regent Theatre, and The Sugarmill. Many other local attractions like Waterworld, Bet365 Stadium, and Festival Retail Park are within four miles.

We are also convenient to many Stoke corporate offices.

Read more about this hotelShow less

A stay at Hilton Garden Inn Stoke on Trent places you in the heart of Stoke-on-Trent, within a 5-minute walk of The Potteries Museum and Art Gallery and Victoria Hall. This hotel is 1 mi (1.6 km) from Regent Theatre and 1.3 mi (2.1 km) from Staffordshire University.

Make yourself at home in one of the 140 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Green Tourism Program LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Minimal age
    18
  • Optional fees
    • Fee for English breakfast: approximately GBP 15 per person
    • Uncovered self parking fee: GBP 9.00 per night
    • Nearby parking fee: GBP 9.00 per night(164 ft away; open 24 hours)
    • Pet fee: GBP 20 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

The Potteries Museum and Art Gallery 0.3 km / 0.2 mi
Victoria Hall 0.4 km / 0.2 mi
Mitchell Arts Centre 0.4 km / 0.2 mi
Regent Theatre 0.5 km / 0.3 mi
Hanley Park 0.7 km / 0.4 mi
Potteries Shopping Centre 0.7 km / 0.4 mi
Emma Bridgewater Factory 0.8 km / 0.5 mi
Cineworld Stoke-on-Trent 1.1 km / 0.7 mi
Etruria Industrial Museum and Heritage Centre 1.1 km / 0.7 mi
Stoke-on-Trent Repertory Theatre 1.3 km / 0.8 mi
Waterworld 1.5 km / 0.9 mi
Staffordshire University 1.5 km / 0.9 mi
Northwood Stadium 1.7 km / 1 mi
Dudson Museum 2.3 km / 1.5 mi
Stoke Minster 2.4 km / 1.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 140
  • Number of floors (main building): 7
  • Double rooms: 40
  • hotel
  • Small pets allowed (under 5 kg)
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wired Internet
  • Room service
  • Laundry service
Show 15 more facilities & services
  • LaunderetteExtra charge
  • Day-care centre
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Gym
  • NewspapersExtra charge
  • Luggage room
  • Restaurant
  • Conference room
  • Audio-visual equipment rentalExtra charge
  • Fax
  • CasinoExtra charge
  • BilliardsExtra charge
  • Bowling alley
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

SC

Self Catering

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin QUEEN SIZE BEDDouble or Twin • QUEEN SIZE BEDDBT.QN

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    Double or Twin QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Hilton Garden Inn Stoke on Trent

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BEDFAM.KG-1

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    FAMILY ROOM KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size Bed • 1 Bedroom • 12 m²DBL.H6-QN
    DOUBLE Accessible-Queen Size BedPhoto unavailable1 photo

    Hilton Garden Inn Stoke on Trent

    DOUBLE Accessible-Queen Size Bed

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BED • 1 Bedroom • 5 m²FAM.KG
    FAMILY ROOM KING SIZE BEDPhoto unavailable1 photo

    Hilton Garden Inn Stoke on Trent

    FAMILY ROOM KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible-Queen Size BedDouble or Twin • Accessible-Queen Size BedDBT.H6-QN

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    Double or Twin Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 5 m²TWN.ST-1
    TWIN STANDARDPhoto unavailable1 photo

    Hilton Garden Inn Stoke on Trent

    TWIN STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-2

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 5 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable3 photos

    Hilton Garden Inn Stoke on Trent

    DOUBLE QUEEN SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Hilton Garden Inn Stoke on Trent

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 5 m²TWN.ST
    TWIN STANDARDPhoto unavailable1 photo

    Hilton Garden Inn Stoke on Trent

    TWIN STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Garden Inn Stoke on Trent

8.8
Excellent
808 Reviews
Cleanliness
9.4 /10
Service
8.8 /10
Comfort
9.0 /10
Condition
9.2 /10
Amenities
8.8 /10
100 reviews shown
6/10
Pleasant
23 Jul 2026
Mike
Stayed here a couple of times now. The country club is clean, tidy but the rooms are in need of an upgrade. The bedrooms also lack enough working electrical dockets for a busy businessman. The evening meal was very nice but the free breakfast was a buffet with limited choice. No fresh fruit on offer which is a real shame. I stay away 3-4 nights a week and can sleep almost anywhere. I stayed in room 25 and found the bed quite uncomfortable. They could also do with new pillows. I can see this accommodation being suitable for golf trips. The staff were all friendly and very accommodating,
8/10
Excellent
23 Jul 2026
Gary
Clean spacious rooms. Good location to stay during our two day trip to Alton towers
10/10
Exceptional
21 Jul 2026
Corinne
Very good hotel. Good value for money.
10/10
Exceptional
19 Jul 2026
Wendy
Brilliant, friendly staff. Roberto, Nisha and Ellen from breakfast were the fantastic three. So friendly and great with customers. Thank you! ❤️
Friends_and_family Family
10/10
Exceptional
17 Jul 2026
Martin
Hotel was very clean and quiet. This was fantastic as it was next to a busy road but it was almost silent! The air conditioning worked really well on a very hot day and the staff were really nice. Bed was comfortable room a good size. Had a bit of trouble getting served at the bar and we were ignored for a while being at the side but they were apologetic for this. Breakfast was typical for a buffet but the coffee wasn't great. Parking was a bit tricky to find (could do with a sign on the main road) but there was plenty of space - (don't forget to pay on arrival and put your registration into the tablet). Will definitely stay again next time we visit our friends.
Partner
10/10
Exceptional
14 Jul 2026
ALI
Great experience
Family_with_children
6/10
Pleasant
12 Jul 2026
Deborah
This hotel is perfectly fine for a short stay. The room was clean, comfortable, and had everything I needed for a night or two.

My biggest disappointment was the parking charge. Once that was added, the overall cost wasn’t particularly good value. Had I known in advance, I could have booked a better hotel with a competing brand for less overall.

Overall, it’s a decent option, but I’d recommend factoring the parking cost into the total price before booking, as it may not be as good value as it first appears.
Business Self
10/10
Exceptional
11 Jul 2026
Catriona
Staff were very kind and helpful, room clean and spacious enough for two adults and two kids on an overnight stay. Half board was good value.
Friends_and_family Family
4/10
Poor
07 Jul 2026
Linda
Received a parking charge even though we went to reception on arrival and correctly wrote our car registration correctly on a form provided by staff. Wife rang hotel today and person who answered automatically guessed what the issue was suggesting this is a very common issue with this hotel. He took the expedia booking number and apparently got it cancelled.
I rang separately to ask why this happened and hotel staff could offer no explanation which is quite worrying, so please be aware when booking.

Apparently the evening meal was not very good as well, clearly microwaved, not fresh. The room was good enough.
Friends
10/10
Exceptional
28 Jun 2026
Amanda
Stayed 1 night whilst visiting a local theatre.
Perfect location to walk to restaurants and bars and the theatres.
Parking across the road is £9 a night.
Modern, bright clean hotel, typical Hilton style.
Room clean
Good shower in bathroom with toiletries
Large comfortable bed
Good aircon
We slept very well
Would use again if in the area
Partner
10/10
Exceptional
28 Jun 2026
Kelly
Lovely hotel, the most comfortable bed I’ve had in a very long time particularly the pillows! Parking opposite was nice and easy and the hotel staff were so lovely and welcoming. Really pleasant stay.
Self
10/10
Exceptional
23 Jun 2026
Justina
Great location for the theatre
Friends_and_family Friends
6/10
Pleasant
22 Jun 2026
Maria
Room was perfect bed was comfortable.
Bad stains on carpet next to bed.
Food in restaurant was just about edible and very haphazard. Staff did apologise but we still had to pay full price. Not a place ro go if your looking for a lively bar with atmosphere.
Partner
4/10
Poor
21 Jun 2026
Matthew
Beds uncomfortable, pillows awful.
Friends_and_family Family
8/10
Excellent
21 Jun 2026
A
Dinner took longer than expected to be served. Staff was really helpful and managed the situation really well. Shout-out to Roberto
Family_with_children
8/10
Excellent
19 Jun 2026
Damian
Room was modern and very clean.

The were friendly

The breakfast was one of the best we've had for a while.
Partner
10/10
Exceptional
16 Jun 2026
Carol
Staff were very helpful booking us a taxi to the station
Partner
10/10
Exceptional
10 Jun 2026
Amy
Booked breakfast and evening meal with our 1 night stay. A very nice, modern and clean hotel. Fantastic food and family friendly. This was our second stay and will return
Friends_and_family Family
10/10
Exceptional
08 Jun 2026
Geena
Staff were so helpful and it was a lovely hotel, everything was clean, we enjoyed our stay and had lovely breakfast also children go free for breakfast so that's a bonus, would definitely want to stay again when in the area.
Family_with_children
10/10
Exceptional
29 May 2026
Victoria
Perfect for a one night stop over for a wedding
6/10
Pleasant
28 May 2026
Eddie
Left my metal water bottle in the room fridge but tried calling and also messaging the hotel within an hour of checking out asking them to keep it so I could pick it up in a couple of days time. No one on reception phone line ever picks up and I've had no response to my messages.
Partner
10/10
Exceptional
27 May 2026
Kathryn
Great hotel. Lovely staff.
Self
8/10
Excellent
27 May 2026
Sarah
Check in simple. £9 per night to park. Check the price of the secure multi storey before you commit to the Hotel parking.
Partner
10/10
Exceptional
26 May 2026
Sally
Very courteous and helpful staff. Spacious rooms very well equipped with everything you could need for a few nights comfortable stay. Nightly Parking charge a little excessive for area £9 per night, but other than that 5*
Partner
8/10
Excellent
25 May 2026
ryan
Room was a good size with a clean bathroom and comfortable beds. Check in was smooth and the staff on the front desk were very polite and helpful. Food in the hotel was decent too. A little bit slow service in the restraunt but this was noticed by the chef and provided free ice creams for the kids which went a long way.
Friends_and_family Family
10/10
Exceptional
25 May 2026
Emilia
Ok
Family_with_children
10/10
Exceptional
13 May 2026
Maria
Lovely staff. Clean spacious room. Good gym.
10/10
Exceptional
04 May 2026
Stuart
Big and clean room. Great breakfast
6/10
Pleasant
03 May 2026
Fei
Clean room
Family_with_children
10/10
Exceptional
03 May 2026
Anthony
Room and staff were excellent. The restaurant provided an excellent evening meal and breakfast was, although on a self service basis, freshly cooked and well maintained on the bain marie. Fried eggs were cooked on request.
Partner
10/10
Exceptional
02 May 2026
Angela
The breakfast we have has on a hotel.dpr a long time. Very happy with selection on offer. The food was all hot.
Friends_and_family Family
10/10
Exceptional
01 May 2026
Maryam
We enjoyed our stay, thank you
Partner
10/10
Exceptional
23 Apr 2026
Rose
Clean comfy room, will stay here again
Partner
10/10
Exceptional
18 Apr 2026
Sarah
Wonderful hotel, very central to everything. Staff went out of their way to assist. Car park only £9 for 24 hours.
Room was modern and a decent size and had everything needed, including a huge comfortable bed.
Would not hesitate to stay again if visiting the area.
Partner
8/10
Excellent
12 Apr 2026
Dayse
Great hotel, we stayed just one night but it was clean and comfortable with good breakfast.
Family_with_children
8/10
Excellent
09 Apr 2026
Mr Usman
Very good and clean hotel overall but had an issue with aircon and the night staff very casually said it can happen again at anytime which wasn’t a very pleasant attitude
Friends_and_family Family
10/10
Exceptional
09 Apr 2026
Tracey
Room was clean and spacious, lovely bright reception and restaurant areas. Had to ask for more pillows and towels as not enough in room at the start but these were sorted straight away. Enjoyed a great breakfast and my son loved the pancakes. Room was extremely hot during the night as heating control wasn't working so went and asked reception in middle of the night and this was sorted. Would stay again as really nice hotel and not too far from alton towers. All staff were polite and helpful.
Friends_and_family Family
8/10
Excellent
07 Apr 2026
Barry
Great in every way except poor wifi in my 3rd floor room and curtain hanging off slightly
Self
10/10
Exceptional
06 Apr 2026
Chi Ching
I think It was amazing (over average) but I think there needs to be more tables in the breakfast buffet.Also the chef was very unhelpful for example a lady in front asked if she could have a fried egg without the yolk, and the chef said no.The lady asked why and he said he was too busy to cook.Then she asked when he will be free, he said never. And walked away,
Friends_and_family Family
10/10
Exceptional
05 Apr 2026
Kimberley
Very clean and modern. Long wait at check in when we checked in at 18:30. Rooms were lovely. Restaurant staff were slow but food good. Breakfast great. They had an Easter egg hunt on the the children which was great. £9 for parking seems quite high.
Family_with_children
6/10
Pleasant
05 Apr 2026
Amanda
Showcases a true decline in Hilton quality. Very poor front desk staff that would barely speak! Poor quality food for breakfast and at the restaurant. Very noisy room in the 6th floor. A loud mechanical sound (perhaps the elevator, though we weren’t next to it) all night made it hard to sleep.
Partner
4/10
Poor
04 Apr 2026
Charlotte
the noise level was sadly an issue, not just outside noise but clanking and moaning sounds in the walls. Guessing pipes?
We went down for toothpaste in the evening and said to ask at reception, we waited for 5-10 minutes for someone to help. A lovely worker whose shift hadnt started came up to ask if we’d been seen to, he was visibly annoyed no one was manning the desk and said he hadn’t even started his shift yet! We were offered a free breakfast however i was so tired from the noises in the night that i didnt take up on it.
6/10
Pleasant
04 Apr 2026
Hamish
Fiendly staff, dubious stains
Self
10/10
Exceptional
02 Apr 2026
Piotr
Hotel in perfect condition except heating on the whole floor not working
8/10
Excellent
31 Mar 2026
Laura
The hotel is absolutely beautiful. The room could not have been cleaner and the staff were so lovely.

Overall, we were really disappointed with the food. We ate in the restaurant in the evening and didn’t eat our food. We were also disappointed with breakfast.
Friends_and_family Family
8/10
Excellent
31 Mar 2026
Nigel
The hotel is in a good location , staff were fine , the only issue , we were unable to book a table for dinner on the night we arrived .
Partner
6/10
Pleasant
28 Mar 2026
Anne
Hotel convenient and reasonably priced. Room good except very soft pillows and remote not working.
Self
10/10
Exceptional
23 Mar 2026
Nisrina
gym was good, enough for a hotel
Family
10/10
Exceptional
22 Mar 2026
Mustafa
Excellent room, great size, very plush.
Family_with_children
4/10
Poor
18 Mar 2026
Tim
In a run down area.
My room had cracks in the walls and two spiders.

The resteraunt was terrible.
Service was slow and inexperienced, and the food was terrible.
Self
10/10
Exceptional
17 Mar 2026
Matthew
It was nice. Nothing special, but more importantly nothing not nice about it. Clean, good condition and close to theatre.
Partner
8/10
Excellent
17 Mar 2026
Susan Elizabeth
The room etc was nice and clean, and a good size. We did not use the gym or laundry.
Partner
10/10
Exceptional
08 Mar 2026
Tara
Birthday stay for my daughter was a lovely stay

Bed 10/10

Bath 10/10

Cleanliness 10/10

Noise level - people coming back on the same floor very loud but nothing else bothered us

Breakfast 10/10 help yourself hot and cold
Good variety

Will definitely be back again

Friends_and_family Family
10/10
Exceptional
08 Mar 2026
Helen
The room was very clean amd the staff were very helpful
10/10
Exceptional
07 Mar 2026
Keely
Lovely stay, the staff are friendly. The room was clean and we loved the layout, my children were very happy with the comfortable sofa bed.
Friends_and_family Family
8/10
Excellent
03 Mar 2026
Louise
I only really used this place as a stop off, but the room itself was a lovely size and comfortable.

The only thing I’ve marked down on is the price of the products in the reception area. Save yourself a few quid and walk to the Tesco nearby!
Self
8/10
Excellent
02 Mar 2026
Tim
Clean and tidy, no fuss and good food - everything I needed. Not happy that the parking charge was not made clear until after booking.
Self
10/10
Exceptional
01 Mar 2026
Joseph
Noce room
8/10
Excellent
28 Feb 2026
Hayley
Clean & in good condition.
Self
8/10
Excellent
27 Feb 2026
Saleem
Clean spacious room, parking is convenient.
Lot of space in the lobby.
Partner
10/10
Exceptional
23 Feb 2026
NANCY
Everything was spotless
Partner
6/10
Pleasant
21 Feb 2026
Hannah
The room was very noisy from other guest. We were woken several times in the night from what sounded like someone using th bathroom or running the showe. We would have expected that we wouldn’t be able to hear this. It was disappointing as the rest of the room and stay was great
Partner
6/10
Pleasant
15 Feb 2026
Stuart
Room good. Checking in slow.
Restaurant and room cold. Heating seemed to be on central timer
Partner
10/10
Exceptional
14 Feb 2026
Martin
Cleanliness, location, parking
8/10
Excellent
13 Feb 2026
Anike
Very clean hotel, right at the city center
10/10
Exceptional
10 Feb 2026
Bo
Lovely hotel and friendly staff
Friends_and_family Family
6/10
Pleasant
09 Feb 2026
Steve
Clean, tidy rooms, good temperature. Restaurant food in need of improvement due to missing a lot of items on the menu
Business
10/10
Exceptional
01 Feb 2026
David
The hotel and staff were first class, I highly recommend it.
8/10
Excellent
30 Jan 2026
William
Friendly,welcoming staff..Spacious and spotlessly clean room.
Business Self
4/10
Poor
28 Jan 2026
Lauren
Overpriced for what it is, and I got an accessibility room for some reason (I didn’t request this). The room was big but there were red dangly cords everywhere and no proper shower, just a washroom which flooded the entire bathroom every time I showered. Not ideal
8/10
Excellent
25 Jan 2026
Kathryn
Very nice welcome when I arrived
8/10
Excellent
12 Jan 2026
William
it was fine.
10/10
Exceptional
11 Jan 2026
simon
I lovely stay in a great location
Partner
10/10
Exceptional
06 Jan 2026
Angela
Mainly the friendly, helpful staff! The room was very good too
Friends_and_family Family
10/10
Exceptional
04 Jan 2026
Susan
The room was great and the breakfast wonderful, especially the drinks and the waffle I got to make. The gym was a bit disappointing though.
Business_and_leisure Family
10/10
Exceptional
03 Jan 2026
Mary
Clean room. Nice décor. Friendly staff.
10/10
Exceptional
30 Dec 2025
Antony
Very helpful receptionist on arrival, nice warm comfortable room (very comfortable bed) good selection at breakfast, overall a very good one night stay.. The only observation for future customers is that if travelling by public transport as i was the hotel is not easy to find, having said that i would definately use this hotel again.
Self
8/10
Excellent
16 Dec 2025
Johan
room was good
Partner
6/10
Pleasant
15 Dec 2025
Marcella
The whole experience felt understaffed. The restaurant was not good - and service was a problem.
Leisure Friends
8/10
Excellent
14 Dec 2025
Courtney
Staff were friendly. Breakfast was good. Room clean but very warm and stuffy, especially after a shower
Friends_and_family Family
10/10
Exceptional
06 Dec 2025
Gavin
Had some additional requirements on checking into the room. The young lady behind the desk (name begins with D) was so helpful and solved our problems with kindness an compassion
Leisure Partner
10/10
Exceptional
06 Dec 2025
Catherine
Vrr er FY comfortable room big and spacious loved the shower staff great best Hilton I’ve stayed in out of three in the last two months
Partner
8/10
Excellent
05 Dec 2025
Stephen
The welcome we received was excellent
Partner
10/10
Exceptional
04 Dec 2025
NEIL
Everything was excellent
8/10
Excellent
01 Dec 2025
Terence
room clean but carpet could do with a clean,hallway carpet worn out needs replacing.television waste of time kept going off at night,bloody annoying.room was for two but only one chair,had to ask at reception and had to ask again after hours as nothing was done.evening meal first night nothing special for money so ate out after.all in all as far as i can see has gone down hill since last visit,bit of a shame but thats life.
Friends_and_family Family
10/10
Exceptional
21 Nov 2025
NIKI
Decent hotel, good location for event we were attending. Clean room, breakfast was nice, useful bar, friendly staff.
Partner
10/10
Exceptional
18 Nov 2025
Lorraine
Excellent hotel very clean, staff were very helpful and friendly, good location and free breakfast was amazing
Partner
8/10
Excellent
16 Nov 2025
S
Nice and clean, welcoming staff, no road nouse (5th floor)
Partner
10/10
Exceptional
15 Nov 2025
Margaret
Always a pleasure to stay here staff friendly room great breakfast amazing our favourite hotel
Partner
10/10
Exceptional
15 Nov 2025
John
The entire hotel was clean, the room was spacious and the breakfast was lovely.
Leisure Partner
6/10
Pleasant
12 Nov 2025
Richard
Friendly staff and helpful - with useful fridge in room. Not enough milk with the coffee making facilities but soon got some more from reception.

Some marks on upholstery and carpet in room which reception said would be passed onto the housekeeping staff.

Pillows were extremely soft - which did not make for a good night's sleep unfortunately.
Partner
10/10
Exceptional
11 Nov 2025
Rhys
Room wasn’t ready when we arrived but after speaking to reception, it was sorted promptly. Friendly team who took their time to interact with my young daughter. Room was clean and serviced daily if requested.
Friends_and_family Family
10/10
Exceptional
02 Nov 2025
Gareth
Very clean & nice mannered staff . Leaving bags no problem. Nice breakfast plenty of choice.
10/10
Exceptional
02 Nov 2025
Carolyn
Very nice room and very nice staff my go to hotel when in stoke again
Leisure Self
6/10
Pleasant
02 Nov 2025
Anthony
The room was lovely and the staff were okay . The television was slow to come on and occasionally switched itself off. There eas unfortunately a noise problem from other guests on this occssion.
Friends_and_family Family
10/10
Exceptional
30 Oct 2025
Steven
Fantastic service and a wonderful hotel.
Friends_and_family Family
10/10
Exceptional
29 Oct 2025
David
The hotel is relatively new and spotlessly clean. Nice rooms, kind staff.
Business
8/10
Excellent
24 Oct 2025
charles
Great location very central. Better off using the multiple storey car park more secure with ev charging than hotels which is not secure.
Leisure Partner
10/10
Exceptional
21 Oct 2025
FIONA
Had a lovely stay here as was down to visit Emma Bridgewater.
The hotel was central with excellent parking across the road .
we had a lovely twin room which was spacious and modern and clean . The reception staff were friendly and helpful .
A nice busy bar with friendly staff which we enjoyed a drink in in the evening . We didn't dine in the hotel as ventured out in the evening to support the local businesses.
Didn't try the gym . The only downside is there was no spa / sauna / pool but we knew that before we went .
I would definately stay again .
Leisure Family
10/10
Exceptional
17 Oct 2025
Vincent
Everyone at this facility were polite and helpful.

Many useful things and places nearby, such as a big store with everything you need and want (grocery, electronics, cooking ware, and more).

Only 2 - 3 blocks away, pedestrian friendly path to barber shops, restaurants, bar, pubs, coffee shops, and an indoor mall about 5 - 6 blocks away from hotel.

Walking paths on the Trent River and more.

Motorhead (Lemmy fans) can go to a statue in Burslem, a little bit north of the hotel as well.

Staff, clean room, great hotel bar/restaurant setup. Parking available, but I didn't use it. I used Uber to get around, since I was on a schedule.
Business_and_leisure Self

Location & surroundings

Hilton Garden Inn Stoke on Trent
Potteries Way, Hanley, Stoke On Trent, United Kingdom

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Hilton Garden Inn Stoke on Trent

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