Name: Moorville Hall Hotel
Address: Moorville Hall Hotel Leek Road, Biddulph, GB

6/10

Pleasant

20 Jul 2026

Richard

you advertise swimming pool and ghm yet we are charged extras for these when we go to use these facilities, false advertising

Self

10/10

Exceptional

19 Jul 2026

Iman

Good keep up the good service

Friends_and_family Friends

10/10

Exceptional

15 Jul 2026

Aaron

Enjoyed every day of my stay, the staff Paul and Anna were excellent, if you visit make sure you put your car reg plate in at the tablet at the main desk, cant wait to come back, the place has alot of character. Deffo one of my favs to stay!

Self

6/10

Pleasant

15 Jul 2026

Ia

the hotel has recently changed hands and so is in somewhat a state of flux and thus in need of improvement. Likewise the buildings are in need of repair. My room was clean and tidy, though without air conditioning on one of the hottest days of the year took some time to cool down to allow sleep. I wasn't prepared with a costume in order to enjoy the pool. The barman was helpful and chatty and the abbot ale was welcome. It was, for the price paid, perfectly reasonable value for money.
I hope the new owners will make the necessary investments and see the clientele return in numbers and as the quiet location is very good.

2/10

Poor

14 Jul 2026

Jane

Stayed here for 2 nights found the staff not very chatty or friendly,room is very dated and had stains on the curtains and on the mattress protecter , black stain on the pillows , could have done with some chairs on the balcony too , location was very good and very quiet,I know it’s a old building but some modernising in the rooms would be good .we didn’t use any off the facilities as we was only there for a family emergency.but wouldn’t stay again

Partner

2/10

Poor

13 Jul 2026

Dan

Didn’t receive a warm friendly welcome on arrival. When I checked into the room I was greeted with a unflushed toilet. After stepping out of the shower that evening I nearly stepped on a razor blade that was left on the floor. Bed could’ve been more comfortable but the sheets were clean. If they offer you a fan, take it!!

Self

6/10

Pleasant

13 Jul 2026

John

The tv in the room didnt work and they don't do food had to order a takeaway. Nice pub next door. Just need a refurbishment and food putting on. It could be a really nice hotel once the work has been done.

Partner

10/10

Exceptional

12 Jul 2026

nehal

Nice, convenient, close to Alton Towers, a good affordable base

Partner

8/10

Excellent

12 Jul 2026

William

You get what you pay for in life, good price for what you get but the air conditioning situation was horrible in the 20 odd degree heat in our room. I would recommend to bring a fan. I would definitely use this hotel again as the swimming pool was great and has a gym and nice outside area aswell as friendly lovely staff.

Partner

8/10

Excellent

12 Jul 2026

Aaron

Stayed 4 nights and enjoyed all of it, great staff and the hotel has alot of character

Self

2/10

Poor

10 Jul 2026

Abigail

I spent 30 minutes at the hotel before checking out and booking a room elsewhere. The room was dirty, specifically the bathroom where the shower tray had some type of growth around the edges. The sound insulation was so poor we could hear everything going on in the room below us. The bed was incredibly springy and not at all comfortable. When I checked in I was given no information, just a key. I had to ask how to get to the rooms which was in no way self explanatory as there was no signage. I found this hotel by searching online, and looking at the photos it seemed lovely. I made the mistake of not looking at the photos on this app. Their website has AI images. You can see in one of the photos it says Moobyelle Hall, where AI has got the wording wrong, and the other images have their own discrepancies also. Just avoid this hotel is the bottom line. It’s not good at all. I can appreciate time to do renovations, but these rooms were the worst I have ever seen in a hotel. Nothing made it comfortable or clean feeling. Stay elsewhere!

Partner

2/10

Poor

09 Jul 2026

Amos

The staff were outstanding throughout my stay—friendly, professional, and always willing to help. Their excellent customer service made all the difference. Thank you to the entire team for your warm hospitality!

Self

8/10

Excellent

09 Jul 2026

Mike

Excellent value for money and what the place lacked in terms of maintenance and upkeep is more than made up for in the range of facilities and friendliness of staff. It’s a huge place to upkeep and would likely swallow £1m to fully renovate and refurbish …so doubtless the owners are hoping for a big lotto win like the rest of us.

Self

10/10

Exceptional

05 Jul 2026

Elisabeth

Stayed at the hotel after a long day at alton towers. Staff were friendly and rooms easy to find, the rooms were clean and had a great night sleep before driving 3.5 hours home the next day. My son enjoyed the swimming pool. The hotel is run down but still beautiful with vintage tiled floors, beautiful garden. The bathroom was very outdated, for the price it suited us perfectly. There is a pub attached to the hotel which is lovely and not badly priced, there were 3 beautiful cats hanging around so if your planning on a stay bring cat treats, they will appreciate it

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Nic

The staff were very helpful and the room was very clean, the only issue was there wasn't a fan in the room and it was very hot. Didn't have a chance to try the swimming pool as we were only there 1 night.

Partner

4/10

Poor

03 Jul 2026

Nigel

I paid £55 for family room, apparently other rooms start at £35. I didn’t need the family room but surprisingly it was all that they had left. The Hotel is undergoing some much needed refurbishment, everything about the hotel is dated, and either worn out or broken. The carpets were thread bear in places and had tape over some of the larger holes. The floors were very uneven to walk over.
The furniture was very dated. The bedroom door was just a lightweight internal door, and not a fire rated door
My bathroom was tiny, if you sat on the WC your legs touched the bath and the opposite wall. My bathroom had a bath not a shower, they wasn’t even a shower attachment on the bath taps so you couldn’t wash your hair. If you tried to lay down in the bath, you had to be very careful not to bump your head as the end of the bath was a few inches under the adjacent sink. There was also a disgusting towel on the back of the bathroom door (looked like it had used instead of toilet paper).
The reception staff were unhelpful, my TV remote had no batteries, so I asked for some and was told that someone had just asked for some and we’ve run out. The TV has buttons, just use them! In fact the TV only had one button and that was the on/off button. When pressed it turned to a HDMI Input, so was no use at all.
I must say that the Bar staff were helpful and friendly. I asked about food and was told that the kitchen was closed due to refurbishment, but they had leaflets for takeaways that delivered.

Self

10/10

Exceptional

27 Jun 2026

Noah

perfect stay recommend

Partner

2/10

Poor

24 Jun 2026

lee

Wanted to cancel due to a *********** & *******- contacted hotel via Expedia requesting consideration for a non-refundable room refund - my message was ignored by hotel and have not had a response from hotel despite Expedia requesting feedback on our stay - disappointed with service from both parties.

8/10

Excellent

21 Jun 2026

Stephanie

We stayed here for a weekend trip to Alton Towers after travelling up from the south of England. We paid £36 per room for three rooms, and for that price we were happy with what we got.

We were given rooms in the courtyard, which was really convenient as we could park directly outside our doors. The beds were clean and comfortable, which is the most important thing for us.

That said, the rooms are looking quite tired. The walls could do with a fresh coat of paint, all of the baths were heavily marked, and overall the rooms would really benefit from a refurbishment. At £36 a room, we accepted that you get what you pay for.

We recently looked at booking again for a couple of weeks’ time and were surprised to see the price has almost doubled. Unfortunately, at the new price, we just don’t feel the rooms offer good value for money in their current condition. It’s a shame, as we would have happily returned if the pricing had remained more in line with what the accommodation offers.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Chloe

Rooms were very clean and well maintained, you can see that they are currently updating the property. Only \"negative\" I could put would be to put get some mattress toppers, but not a massive thing!

The building itself was beautiful, full of character. The pub attached was excellently priced and had a great atmosphere. Kitchen isn't up and running yet but plenty of delivery options available and staff are happy to let you eat your food in the bar/ on the premises.

Facilities were excellent too, though we didn't use the pool or sauna we did go and have a look and will definitely be bringing the costumes for our next visit. Everything was really clean and well kept. And the staff were all just so friendly.

Partner