Borough Arms Hotel

United Kingdom , Stoke on Trent
Stoke on Trent, 26 King Street
Show on Google | Map

100 reviews shown

4/10

Poor

26 Feb 2026

Mr Timothy

Dusty and dated hotel. Staff were nice and was reasonably priced.
Thin walls and noisey neighbours in the room next door.
I wouldnt hurry back.

4/10

Poor

26 Feb 2026

HENRYK

The room was awful with mould in the bathroom and there was a smell of used cooking fat that permeated throughout the hotel. The staff were fine on reception.

Self

10/10

Exceptional

18 Feb 2026

Teresa

The staff were really lovely and the food really good.

Partner

8/10

Excellent

08 Feb 2026

Neil

Tidy, clean and comfortable room. The hotel is basic but perfectly good for a short stay. Friendly staff and good value, would stay again.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Mark

Yes

8/10

Excellent

08 Jan 2026

Joseph

Excellent lication to Town centre. Very comfortable bed, room clean and spacious. Staff extremely polite and helpful.

Self

10/10

Exceptional

14 Dec 2025

John

Very clean room easy check in

Leisure Self

4/10

Poor

10 Dec 2025

Steve

Road traffic noise is terrible and car park flood lights directed at room window like sleeping during the day. Very basic, old room requires refurbishing.

10/10

Exceptional

05 Dec 2025

gareth

Room was good. Radiators worked very well! No shower gel or shampoo provided - it's a budget hotel so that's ok.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

mrs julie ann

Room was clean but very tired . In dire need of a paint /refurb . Bed was comfortable and hot shower . Looked like sort of place for contractors. Pub joined was nice but very quiet for a weekend and overpriced.

Partner

10/10

Exceptional

17 Nov 2025

Sian

Fab!

6/10

Pleasant

09 Nov 2025

Gail

Room was freezing when we arrived, we had to contact the reception to fix the radiator and the phone in the room didn’t work but the beds were comfy and the staff were lovely.

Leisure Friends

10/10

Exceptional

04 Nov 2025

Lynne

The room was very clean and comfort. Staff were very helpful.we had a lovely stay.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Graham

Room was basic, but for the price it was adequate!

Everything worked and the bed was reasonably comfy.

Business

10/10

Exceptional

16 Oct 2025

Kerry

The staff were very helpful on arrival and each time we asked a question.

Leisure Family

8/10

Excellent

13 Oct 2025

James

Clean, comfy, good position in town

Very comfy bed in a clean room in the annexe. Free car park close to Newcastle centre a big plus. Easy walk to the New Vic theatre

Partner

8/10

Excellent

10 Oct 2025

Jason

A pretty average classic hotel

Parking can be a challenge at busy times. I didn’t expect much due to room cost, so i wasn't surprised when i turned up to what appeared to be a 1980's style themed hotel.
No lift, so i can imagine people with mobility issues could have a problem staying here. My room was on the top floor. Decor was very dated. Bed quite hard, pillows were too soft. Wall lamps had dust and cobwebs hanging from them. Toilet seat was loose and slipped to side when seated sometimes. Lighting levels seemed very low in bathroom.

Wardrobe had ample space and tea/coffee making facility was a bonus. Breakfast options were adequate and reasonable service

Self

10/10

Exceptional

28 Sep 2025

Glynis

We enjoyed our stay. We didn't do anything locally as we were visiting pur friends who live locally. However I would stay here again

Leisure Partner

8/10

Excellent

23 Sep 2025

John

All good

6/10

Pleasant

19 Sep 2025

Bill

Noisy room next to main road.
Good breakfast. Pleasant staff. Handy car park.

6/10

Pleasant

08 Sep 2025

matthew

Only stayed the one night having stayed in Newcastle before it is in the good location however the hotel itself is quite dated now and probably need of a refurb the car park is very small for the size of the hotel.
Staff are very attentive and friendly.

Leisure Partner

6/10

Pleasant

03 Sep 2025

David

Tired property. Bedroom was sad with a shockingly stained mattress and pillows. I slept on top of the duvet which had a clean sheet. Bathroom clean and functional but very small. Lots of cheap places to eat in walking distance.

Leisure Self

6/10

Pleasant

22 Aug 2025

Kimberly

The Borough Arms was fine for a stop-over place as we drove the length of England. The room was adequate and clean, but the walls were thin and decor/accessories decidedly dated. The doors to the rooms which open to the parking lot do not automatically lock so you have to make sure you lock the door after you enter (to prevent someone mistakenly walking into your room rather than there's as happened to us) and when you leave. The keys are attached to a large panel of wood which does not easily fit in pockets or small bags.

Leisure Partner

4/10

Poor

14 Aug 2025

Jason

Room very small,no air conditioning bed was described as double but very small for 2 adults.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Elsie

The hotel was comfortable and I enjoyed my one night stay there. It was at a convenient location and close to local shops. Would definitely recommend

Leisure Self

10/10

Exceptional

29 Jul 2025

Ashley

Fantastic hotel in Newcastle

Really friendly staff. Rooms clean throughout

8/10

Excellent

20 Jul 2025

Wendy

I had a nice room where I could rest, read and crochet in peace. The bar was only across the car park and I enjoyed my meal and drink there.

Business_and_leisure Self

8/10

Excellent

20 Jul 2025

Kenneth

All good, happy to have stayed, all staff were fantastic

Leisure Partner

8/10

Excellent

09 Jul 2025

saskia

Late night stop
Comfortable bed
Lovely breakfast

Leisure Family

8/10

Excellent

06 Jul 2025

Paul

Team make everything run like a dream

Professional, friendly team make everything run like a dream.
Perfect beds, excellent breakfasts, knowledgeable staff and friendly atmosphere.
Only minor flaw was the Annex rooms just need a slight modernisation.

Self

10/10

Exceptional

28 Jun 2025

Richard

Back again, all good

My 2nd or 3rd stay, and happy to stay again, good value, great helpful staff.. No complaints at all 👍☺️

Business

10/10

Exceptional

21 Jun 2025

Richard

Back again!

Second time here, friendly helpful staff..

Business

10/10

Exceptional

12 Jun 2025

Eiryth

I liked this hotel very much. It was warm and welcoming and the staff were friendly and very helpful if you needed anything.
The breakfast was amazing, fresh and cooked to perfection. The bar meals were very good to and all reasonably priced. I would most definitely stay here again as it felt like one big happy and homely place to stay. Would recommend it to all friends and family.

Leisure Self

8/10

Excellent

30 May 2025

Wendy

Stayed here many times. Staff great. Rooms basic but clean. Good breakfast.

Leisure Partner

10/10

Exceptional

28 May 2025

Adrian

Everything was fine. Will always use when in this area.
Accomodation and staff are brilliant.

Business Self

8/10

Excellent

23 May 2025

Ian

Very friendly staff. Comfortable room.

Business Self

4/10

Poor

12 May 2025

Ian

Very poor cleanliness

Room quality was poor, stains on the carpet, chair and desk.
The bathroom wasn’t cleaned well.
The bedding appeared clean but there was stains on the base of the bed.
Wouldn’t recommend staying here unless there is nowhere else available.

Business

8/10

Excellent

08 May 2025

Warren

Having always use Premier Inns, we decided their prices had gone to high, so we thought we would try smaller hotels & weren’t we pleased we did. This was a very pleasant break in a 600 mile trip from Scotland

Leisure Partner

10/10

Exceptional

29 Apr 2025

Adrian

Really nice for the money. Great service at the restaurant. Thank you for all your help.

Business Self

2/10

Poor

15 Apr 2025

Road Maintenance

Unfortunately our staff had to leave the property after one night as the room was filthy. There was mould on the walls, a large stain on the mattress, dirt and hair on the carpet and a very stale, mouldy smell in the room. The hotel refused to give us a refund. We definitely won't be staying here again and wouldn't recommend staying to anyone.

Business

10/10

Exceptional

22 Mar 2025

Leanne

The building itself is old and as a result has a lot of charm, I needed somewhere to stay close to stoke hospital but didn’t want to break the bank, this hotel didn’t, the staff were all friendly bed was clean and comfy, I will say take toiletries though as the ‘complimentary’ ones consisted of 2 small soaps. Breakfast was lovely and worth the extra expense

Self

4/10

Poor

13 Mar 2025

Linda

Disappointed as thought it was a 3 star hotel. The receptionist was very friendly. We came back from the venue just before 10pm and the man on reception said the bar was closing in 10 mins , so we left.
The room was very disappointing. Very tired, no glasses in bathroom , no shampoo or shower jel and no hairdryer. The bath was chipped and discoloured on the base. The slip proof bathroom floor was coming away from the walls and the walls were that thin, you could hear your neighbours as if they were in the same room. The pillows badly needed replacing as very flat and crumpled. The brown blanket throw was very old . I must say the bedding was clean and the bed was comfortable.

Leisure Family

10/10

Exceptional

03 Mar 2025

Carole

We stayed over attending a wedding .
The room was comfortable snd clean .
The staff twere pleasant thoughtful and nothing was too much trouble . The food was excellent , although it was a wedding breakfast.
The only grouse was the tea bags . We are Pg tips and it was Tetleys , so bring your own if you like a good brew ..

Partner

6/10

Pleasant

11 Feb 2025

Gwenfair

Did not like staying in the annexe

Self

10/10

Exceptional

06 Feb 2025

Nick

Very good value for money

Business_and_leisure Self

8/10

Excellent

24 Jan 2025

Ian

Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly.
Food was delicious and breakfast really great.

Leisure Partner

6/10

Pleasant

17 Jan 2025

Graham

Could do with an update, but served the purpose. Good position, ample car parking and good access.
Staff were polite and helpful, decent value for the money!

Business

8/10

Excellent

23 Dec 2024

Paul

Nice, fairly clean.

10/10

Exceptional

21 Dec 2024

Richard

Convenient stay

My stay was brief, only 1 night, the hotel was very festive, with a Christmas
Party in full swing..
A comfortable bed, and good, shower was all i needed.
My second stay here...

Business

6/10

Pleasant

10 Dec 2024

Pete

The reception staff were very polite. It just seems to be stuck in the 1990s. The room was freezing. The heating didn’t work. The photographs did not represent the room at all. My room cost way over a hundred and less than one fifty pounds for two nights In Stoke. On a Tuesday. I realise that it’s not a huge amount of money. But, to be staying in what looked like a 1950s Communist Russia flat, compared to the two phones at the bottom - that are from the hotels website, is just not on.
The bed was ridiculously unforgiving.
I’m well aware of how much I paid and therefore it’s not going to be The Savoy, but don’t advertise it as a bright, sun dappled Disney paradise, when it’s not that at all.

Business

4/10

Poor

06 Nov 2024

Ian

No heating.we were given a noisy old fan heater.
Cobwebs on lamp shades.
5 flights of stairs to get to room and no lifts.
The whole place needs a refurb.

Leisure Partner

8/10

Excellent

21 Oct 2024

Trevor

We stayed for 2 nights, the staff were friendly and helpful, food was good, bar was ok. It’s an older style hotel that is clean and tidy

Partner

6/10

Pleasant

06 Oct 2024

Simba

It was okay.

6/10

Pleasant

16 Sep 2024

Geoffrey

The hotel we felt was a bit tied. Had a problem with the heated towel rail which I made them aware of. Staff were ok and the parking was good. It was conveniently situated being in walking distant of the town.

Partner

4/10

Poor

11 Sep 2024

Eberechukwu

It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.

6/10

Pleasant

31 Aug 2024

Lawrence

Ok for a one night stay, and probably ok for the price. Good for builders etc. would I stay again only if it was the only thing available

8/10

Excellent

25 Aug 2024

Darren

The staff were all amazing! Full of local knowledge and really helpful.
My room wasn't one from the website, clean but basic. Nothing to complain about for sure.

Only tiny issue is the car parking. I had to park away from the hotel by day, and got the final space at night. Again - not a disaster.

Would for sure stay here again

Friends_and_family Friends

8/10

Excellent

18 Aug 2024

Robert

Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door

Leisure Friends

8/10

Excellent

18 Aug 2024

Kindly staff, but moderate room and bathroom.

Very helpful and friendly receptipn staff. Room was nothing exceptional with fairly poor bathroom provisions, in particular no shower gel/shampoo.
Nothing outstanding, but nice people.

Self

10/10

Exceptional

04 Aug 2024

zach

Everything

Leisure Family

10/10

Exceptional

25 Jul 2024

Jack

Alittle outdated but doable

10/10

Exceptional

09 Jul 2024

Richard Mark

Good hotel

Good value traditional hotel..Good parking , sadly no time for Breakfast!

Self

10/10

Exceptional

16 Jun 2024

sue

Newcastle under lyme

Had a great time at the hotel friendly staff comfortable bed, we had lunch before we went to the theatre. The breakfast was lovely as well you can have continental and full English.

Partner

6/10

Pleasant

26 May 2024

Susan

My room was on the top floor, no lift, room was cold. My partner struggled to get into the shower as the doors didn’t give good access and the shower was raised about 1ft leaving it dangerous when stepping out, fear of slipping. Staff however helpful and friendly.

Leisure Partner

10/10

Exceptional

22 May 2024

Wendy

Friendly staff. Convenient for town centre.

Leisure Friends

8/10

Excellent

25 Mar 2024

Marjorie

Was given a room in the Anex across the car park . It was terrible, cold and dirty but I told the lady receptionist the next day and she was lovely. She moved us into the main hotel and gave us a lovely room which was clean and warm and the bed was comfy. Only complaint was thick dust in top of radiator.

Friends_and_family Family

6/10

Pleasant

07 Mar 2024

Tracy

Hotel was very tired looking. Parking was very difficult. It was noisy on the main Road and with the streetlights outside the room was never dark

8/10

Excellent

03 Mar 2024

King

It was quite and well connected to the under-lyne town centre. But around the area it was mainly all road there wasn't a nice place to have a walk. Appart from that all good.

Leisure Partner

6/10

Pleasant

07 Feb 2024

Matt

Stayed in room 25, window would not close fully so noise from road outside affected noghts sleep. If it had been a cold night I suspect the room would have been cold.

Towel rail in bathroom was broken and cold.

Kettle was intermittant.

Breakfast was good and all staff I encountered were friendly.

Overall reasonable value gor money but more general maintenance would make it excellent.

Leisure Self

10/10

Exceptional

03 Dec 2023

John

Lovely old Coach house near the centre of Newcastle under Lyme

Leisure Self

6/10

Pleasant

28 Nov 2023

Chioma

My room was close up to the room and the sounds from cars,ambulances and all meant my sleep was short. Wish there was a noise protector to help guest enjoy their stay

Business Self

8/10

Excellent

22 Nov 2023

Andrew

The accommodation is basic but great for exploring the area. The staff are excellent and really helpful. The restaurant is great and the food is excellent. We will return again if in the area. The hotel recommended going to the Wedgwood factory which was a full day visit and really enjoyable.

Leisure Partner

8/10

Excellent

23 Oct 2023

Ozohu Asmau

Staff were super nice and polite
The receptionists were exceptionally helpful, warm and nice people
Kitchen/restaurant service was good

Business Partner

8/10

Excellent

07 Oct 2023

craig

Good value and comfortable

The staff are extremely friendly and helpful and the hotel is very clean and the beds are comfortable. It is showing its age a little bit but that wouldn't stop me from staying here again. Breakfast is good value for money as well.

Friends_and_family Family

10/10

Exceptional

05 Oct 2023

Bernard

Value for money

Tremendous value, I was very pleasantly surprised at the quality considering the budget price.
My only (very minor) criticism is that breakfast coffee was too weak.

Self

6/10

Pleasant

30 Sep 2023

Verified traveler

Reasonable

Basic hotel at a reasonable price

Partner

6/10

Pleasant

15 Sep 2023

Hannah

Receptionist was absolutely lovely!

Room was very basic and not the freshest- stains on chair and duvet, bit dusty. Lack of shower gel, shampoo and hairdryer. Very dated and tiny telly. Not a. ideal room but fine to stay in for a night. Can forgive the lack of amenities because of how cheap it was. Overall, it was fine.

Business Self

6/10

Pleasant

11 Aug 2023

Anne

Good service, friendly restaurant staff but hotel in need of updating.

Self

8/10

Excellent

20 Jul 2023

CHRISTINE

Good value for the price

Basic hotel room for a one night stay that suited our purpose. Rooms were clean and comfortable with a good shower. Staff were all friendly and helpful and the breakfast was good and plentiful. There was also free parking which is always a plus

Friends_and_family Family

6/10

Pleasant

19 Jul 2023

Ashley

Absolutely fine for what I paid. Room basic but clean but no shampoo sachet was annoying!

Business Self

8/10

Excellent

10 Jul 2023

Jeremy

Suited my needs fully, good value, would definitely stay again.

Leisure Self

6/10

Pleasant

22 Jun 2023

Dean

a cheap nights stay

for a cheap nights stay its ok, the rooms are a bit dated and in need of redecorating and had no shower gel or shampoo and also had no facilities to make a hot drink

Business

8/10

Excellent

19 Jun 2023

Leah

Nice but badly cleaned room

The hotel itself is an attractive building with friendly staff. The room and bathroom was a good size and it was nice to have the added bonus of a bath as well as a shower overhead. Unfortunately our stay was let down by the cleanliness of the room, it was clear that the room had not been hoovered. There were hairs in the bathroom and dirty tissues in one of the drawers. This really is a first in a room that should have been cleaned. We were only staying one night so I didn’t complain and cleaned up myself minus the tissues. We arrived in 30c heat and the sun was on our room, curtains open and windows closed. Due to this, it made the room uncomfortably hot so I would recommend that you request the windows be left open for your arrival. We stayed in room 2 and the road can get noisy too. Overall I would stay again but would have to insist that the room was cleaned properly.

Partner

10/10

Exceptional

01 Jun 2023

John

Lovely hotel

8/10

Excellent

07 May 2023

Brendan

good value

Good value for money if you just need somewhere to stay for a short stay - excellent staff

Friends_and_family Family

6/10

Pleasant

25 Mar 2023

Damian

Check in was fine, but I was placed across the car park into the annex building.
The room was clean but a little dated, also I had booked a double room but given a twin.
The walls in the annex building must be quite thin as the person next door kept me awake for an hour talking on the phone at two o’clock in the morning.

I won’t be staying here again.

Business

6/10

Pleasant

10 Mar 2023

ADRIAN

Not far to walk into town. Not very scenic in immediate area.
Good size car park. Large bar area.
Bed comfy, pillows not so. Room very basic and a little unattractive.
Very good value for price paid.

Leisure Partner

4/10

Poor

13 Jan 2023

Verified traveler

Alex Polizzi would have a heart attack!

Not great, had to change rooms due to the door lock not being secure. Room was also extremely depressing and dingy. We asked to be moved and we had to pay to do so! New room was better as the door was secure however it was also dingy and old. Needs a total revamp. Hotel is stuck in the early 80's. Rusty shower rail, no back on remote. Basic. However, it was clean and the bed was comfortable.

Partner

8/10

Excellent

04 Dec 2022

Ahmad Ardashier

Friendly staff. Room is clean

Self

6/10

Pleasant

01 Dec 2022

Kevin

Reasonable hotel

Reasonable hotel . Getting quite tired now. Baths / showers often grubby,
No TV working on my last stay
Good value for money

Business

8/10

Excellent

18 Nov 2022

claire

Needs an update

Service was good, breakfast freshly cooked and nice. Parking was tight. Decor in bathroom needed a freshen up. Despite turning radiator off it remained fully on, room consequently was too hot.
Location for visiting Keele University was ideal

Friends_and_family Family

8/10

Excellent

12 Nov 2022

Louise

Good value

Great place to stay for the night whilst on a long journey. Hotel very clean and tidy. Hotel staff were friendly. Very good value for the price

Partner

10/10

Exceptional

16 Oct 2022

Lisa

Lovely friendly staff clean room fantastic breakfast

Leisure Partner

8/10

Excellent

15 Sep 2022

Verified traveler

Nice hotel. Great location. I had room 12 which looked recently refurbed. The small tv was from the early nineties and the aerial cable fixed into the wall with blue tack and next to useless as the signal subsequently was non existent. The en-suite bathroom was very tired and in need of refurb. The rest of the hotel and public areas were super clean, staff and service was great. Will use it again as even given the above it was great value for money.

Business

10/10

Exceptional

30 Aug 2022

Carol

Good value hotel

Staff very friendly and helpful. Lovely comfortable beds. Great value for money

Friends_and_family Family

8/10

Excellent

17 Aug 2022

Ceri

Cheap.

Leisure Self

2/10

Poor

01 Aug 2022

joanne

joke of a hotel

i arranged this stay for my disabled sister that you made. her walk up stairs to a room. i specifically asked for ground floor. for her your hotel disgusts me. you didnt take her care serious at all.

10/10

Exceptional

30 Jul 2022

Sasha

Thank you!

Fab clean comfy room. Great breakfast available and the staff are all lovely.

Friends_and_family Family

10/10

Exceptional

25 Jul 2022

Stephen

All good